Great app 5/5
Easy to use app
The Card of Choice 5/5
By Sto Mon King
Outstanding customer service and client friendly!!! SMK Fayetteville
Easy access 5/5
For a man who has never used a credit card before, capital one has made things easy and without complications. Thank you CAPITAL ONE!😉
Very helpful customer service reps! Always helps me
Not ideal for everyday use 2/5
By ray tina
My account keeps getting compromised and the turn around time for them to investigate is very slow. On top of not receiving a new debit card 2-3 weeks later. Only ATM locations is inside target. No bank locations making it difficult to make deposits. Not great for everyday use
By ( Dre559 )
Find another on line bank 1/5
My requirements for this bank are exceptionally low. I basically use it to deposit 1 check every month or two. The mobile app never works, and when I log in with the browser version the camera doesn’t work for me to take a picture of the check. 1 star is at least a 90% inflation over how I would rate this bank.
By Ken T !!!!!
Love the APP
The text alerts on point
Cap 1 is my Favorite
Unhappy customer 1/5
By Olekaandr Alfaro
Takes FOREVER to get ahold of a customer representative, a Stupid Automatic voice system will get on your nerve quickly. The people who work at Capital One are the most difficult people to understand because of their accent. 🤬🤬🤬
Interest rate 2/5
By paper and pecils
The interest rate for my credit has not been changed for the last five years and yet I am paying $39 for security. I am going to abandon Capital One in one year.
Capital one mobile 1/5
Needs to send reminders of bills due before charging a late charge. More interested in fees than customer service.
Happy thanksgiving 🙏 5/5
Keep up the great work👍
By The man12344
Really user friendly.
No problems with the app itself 1/5
My problem is with Capital One. They are horrible. Dealing with this bank was a huge mistake that I wish I could save everyone else from making.
love capital one 5/5
have been a cardholder for many years and just starting banking with them as well. no hidden fees, easy to do business with and looking into a car loan options in the near future. thank you for helping build my credit and relationship with my bank!
Great App 5/5
Easy as anything to use.
Huge Mistake 1/5
Good gosh, finally pulled the trigger and opened up checking and savings account with this buggy online bank.
Ok thanks 😊 3/5
Ok thanks 🙏 for a good day
Exceptional. Blown Away 5/5
I am really impressed with the simplicity with starting and acct. I love that there are no fees, even internationally. I travel to Turkey often and this is a huge benefit! It was real simple to order check too! I was surprised to see they would be sent free of change. I will be leaving my bank slowly but surely. Capital One is amazing.
Best Credit Card 5/5
I love my capital one card! & they increased my balance without me asking
60 x 100 falla 3/5
La mayoría de las veces que intento ingresar no puedo
Great card use anywhere
Love this, Check it every day 5/5
I check my accounts on here multiple times a day. It’s a speedy experience, and the layout is extremely comprehensible. I love that I can know exactly which account is what just by seeing them on the screen summary before I even select one, and I can know exactly what my situation is.
When I make a payment using one account to the other, the transfer is speedy on the app so there’s no guessing how much I have left in my accounts after transactions.
I get IMMEDIATE notifications when there’s ANY activity on my accounts, and this helped me get one step ahead on fraud just two days ago. I ordered a new card and spoke to the support clerk about what my next steps would be within minutes of the unapproved charge even happening, and it’s all because of the efficiency of this app.
Terrible Access 1/5
Authentication never works
Capital One App 5/5
Useful, helpful, very convenient.
Capital one 5/5
I am nothing but great things to say about the Capital one company you’re there when I need you and you resolve my issues and I greatly appreciate it thank you everyone at Capital one for being so pleasant and understanding to work with happy Thanksgiving to you all and God bless
Why am I suddenly getting “returned check” notices/fees from my credit card companies??? Did recently send me the wrong “new” routing number???
Credit card 5/5
By golden 1934
I like the way you contact me when I use my credit card immediately thank you.
Making a payment. 1/5
By Disappointed in Cohoes.
Last month it would not let me pay my whole balance off. This month I only owe $16.83 and it won’t let me pay that or any other amount. I don’t find this funny or enjoyable, it frustrating.
Excellent Mobile app 5/5
Never had any issue since I started using this app.
Worst credit institution 1/5
Worst credit institution...
Formerly 5 Star 3/5
The app is still good: it shows all of my accounts in one place, including my daughter’s accounts. I can easily transfer between almost all of the accounts, and I can see the transactions for each account.
Some things that have changed:
- i can no longer use the app to make transfers initiating from my daughter’s debit account.
- i can no longer use the app to view pending transfers scheduled to/from my daughter’s debit account.
- the “Help” feature that used to be prominently located in the app is no longer there and replaced with a menu/submenu location that leads to phone support only
- the Chat feature of help is gone
- the search feature of help is gone (this is how i worked around not finding where the transfers are)
All the basic functions I need are there though, so it is an adequate app. It used to be a really great app however, more user-centered and functional. I hope it returns to a more user-centered design in the future.
Love it 5/5
By happy guy 745936
The best app hands down quick and easy
Great app 5/5
No problems with the app, easy to navigate through, keep up the good work!
current client 5/5
Great online banking, great bank overall
Crappy company 1/5
Rude, hateful, inconsistent, inconsiderate, spiteful, and down right despicable.
Very good card! 5/5
By Olympic Migraine Team-Captain
I have two Capital One credit cards. Platinum and the Journey card. I love how both accts are listed on the mobile app. I set up payments for both, I can set up alerts for both cards. I get texts when I’ve made a purchase, or reached a balance that I’ve preset, it’s awesome. I have no issues to date with this company! I can understand the customer service reps even! I’ve tried Credit One, and they are awful. I’m still working on canceling that card. They do not have good customer service. I’d choose Capital One over many a card.
Keeps getting a snag 1/5
I can’t make changes or pay my bill because both the website and app keep getting “a snag”.
Tired of “We’ve hit a snag”. 1/5
This app is garbage. Tired of every time I do something I get the message about snags. You should be out of snags by now.
Mi Fav Bank App 5/5
By Mrs. Frenchwood
I really like this app, the functionality, the details and design. I am happy with this Bank!
Delete old accounts 1/5
Adding a bank account to make payments is easy. No way to delete old bank accounts that no longer exist.
App is too slow to load 3/5
By Time pass monkey
I am an app developer and I can say that I have seen many apps being sow but this app is extremely slow to load, definitely an area of improvement
Great app 5/5
By Jojo Wad
I like it, BUT 4/5
By Duck lakes
Transfer and adding money to my account takes days when it should be immediate! Fix that issue and I could dump my credit union! 🤠
Good service 5/5
I’ve been using capital 1 for a long tome now. I just know that if your card gets compromised, they do a very good job at fixing it.
By problem 69
I absolutely hate this app. I’m going to close all of my accounts because of it.
Capital One 3/5
By cooks ville
Great service and excellent capital one app
Credit awareness 5/5
I love getting charge notifications almost immediately, as I leave the store, and the app has so many helpful features.
This was the best decision l ever made!!
Great customer service and just makes everything so easy!!