Great way to find a nanny!
Wonderful Source 5/5
This app has been a lifesaver, I can always rely on it and the people ❤️
Great resource 5/5
Very helpful to find qualified professionals.
EXCELLENT APP 5/5
Very user friendly and convenient.
Awful Awful awful 1/5
By Mister J 2019
Terrible app. Terrible people. Awful payment system. Annoying to use. Bunch of flakes and weirdos on the app. Terrible
Highly recommend 5/5
By Sophie Acott
Such a high caliber of professional sitters, and easy app to navigate. It has taken a lot of the heartache away from the process of finding someone perfect for our family. Thank you
Care.com is nice but almost impossible to get a job on. 3/5
I got my first tutoring Job on care.com a year ago. I was really positive about the app then, but since then I haven’t found another. I will subscribe to pay 25 dollars par month to no avail. And I think the main problem is care families are not prompted to reply to the care providers. I sent out about 50 messages and only one person was kind enough to let me know if the job was available or not. That’s not the best service if you ask me. It may be convenient for families but grossly inconvenient to the care givers. I will definitely no longer be subscribing. I will rather take my business else where.
Too many glitches
By Dominique Renea'
Parents come on this site for help, and these sitters be extremely pricey. I understand they need their earnings, but don’t take advantage. Overall, I think the site is okay. I think since we have to pay for membership, it should at least include 1–2 free background checks.
Do not use! You will have better luck with any local search or FB. Never can find a qualified sitter. Receive lots of requests but they never read your job postings. The costumer service is horrible too. They don’t help and say that they will do something but never do. Was charged numerous months after canceling a few times.
Easy to use 5/5
By Love tenten
Nice job at introducing quality caregivers 5/5
BEWARE OF THIS COMPANY! 1/5
Would give 0 stars if possible! I normally don’t write bad reviews but this MUST be made public! I have been having nothing but trouble with this company for 9 years now. I was a paid good customer trying to find a nanny back in 2010 and when I hired one via the app and even paid for all the background checks and vehicle checks... I was floored at the poor customer service and problems I then encountered. The nanny I ended up hiring after many interviews, lived with us for 2 weeks then one day, let friends of hers (who were also on the app), in to our home to rob us! I found them in my closet with valuables in their arms and while I was holding my 16 month old daughter in my arms, they all jumped me and assaulted me and my daughter! My daughter WAS hurt in the process. An entire year of court battles ensued! I was able to call Care.com and get these individuals removed from their site as they DO now have assault and larceny charges that will forever be on their record. However, in retaliation because we won our case, these disgruntled individuals called Care.com and got US kicked off the app permanently when I desperately needed another caregiver and could not find one using any other avenue at the time. In my darkest hour, Care.com continued to abuse me and for 9 years kept telling me I don’t meet their criteria for an account! What BS! Let’s continue to cause problems for an already victimized military mother!
Their customer service isn’t even “service,” it’s a joke. Honestly, I should sue them for their lack of care and lack of service for a highly paying customer. They are a disgrace and are super unhelpful! Mothers BEWARE! I would highly recommend taking your business to other apps like UrbanSitter.com or SitterCity.com both are finally coming up in ranks and giving Care a run for its money. Seriously, Care.com is a joke and you could Potentially be abused by them just like me. Be warned!
Great app! 5/5
By Olivia Matta
Great app! I’ve found wonderful help & made life long friends! What a brilliant idea to give hard working women a chance to earn all the money they deserve!
Thank you 5/5
By Hunny's Rock
Mom of Twins 5/5
I am still a big fan and always will be. I can customize my needs and that’s sooo important for me. Great people out there and they are able to hear what we need and get matched
Found qualified applicants and the format for the website are easy to use.
Wish more options.... 2/5
As far as I know, there isn't anything like Care.com out there. It's a super place if you are looking for babysitters or nannies or a caregiver for an Elderly person. But some of us have adult children w special needs and there is no place for them. They are pretty restrictive on what you can say in the ad as well when it comes to something a little different than they are used to.
You pretty much can’t do anything without paying. 1/5
Care.com now makes you pay in order for people to respond to your application. Absolute rip off. People should be able to contact you without you paying for a premium subscription. Premium memberships are suppose to be for extra perks not basic necessities.
Customer service is bad 1/5
By Joe Carabajal
I had high hopes using care.com to find a sitter for a date night we have coming up in the near future. My wife tried to use the app to upgrade to their premium service for 3 months costing a whopping 79.99. The app failed to register her upgrade but succeeded in charging me. I'm now in limbo hoping that itunes will refund me the money for a service never rendered. My wife has been in contact with care.com customer service but they are slow to respond and unhelpful. I hope your experience is better than ours and please consider this a warning. You may not get what you paid for.
Best way to find childcare & pet sitter 5/5
I’ve had luck finding sitters home and on vacation. Love this app!
Update app 3/5
Takes forever to update
Nickel and dime 2/5
As a nanny/dog sitter/elder care experienced professional, I can say that this app will nickel and dime a user who makes very little money. $60 to join, $60 for a criminal check; and that lasts 6 months. I have clean child abuse and criminal background with papers to prove it, but no one looking for service providers will ever know this unless I get these checks done through Care.com. (They put you at the front of the list if you give them more money.) I had better luck finding jobs word of mouth or indeed.com.
So Helpful 5/5
By Ma. Best
As my mom’s health has declined it has been such an asset to find great people to help us allow her to stay in her own home
Not a genuine app. 1/5
By Praveen Rav
I had created my profile way back in 2015. Opted for 1 month subscription yesterday and responded to the messages of babysitters, and the next thing I notice is my profile being removed. Received a email saying my profile was not approved. My profile has been sitting there for more than 3 years and now they remove my profile, for what reason? Why was it not approved all these years and why was it not removed all these years?
This app is a disgrace and not a good one for the security of kids/babies. People should avoid finding babysitters from care.com for the goodness of their children.
Can’t use app 1/5
I decided to purchase the one month plan to try to find a sitter. When I went to try to open up the messages, it says I need to upgrade. I then go and check to make sure my purchase went through and it shows it did. Then I tried to restore my purchase and it said it can’t be completed. I even tried to repurchase and it recognizes there that I’ve already purchased a package. But I still can’t view the messages. Ive written two emails to their support email and it’s been almost a week with no response. Very disappointed in their customer service and frustrated that I lost the money and can’t utilize their service.
SCAMS ! 1/5
Full of SCAMS!!! I kept getting messages from SCAMMERS! Be careful!
Judd Lattimore 5/5
By Judd Lattimore
I’m getting a lot of applicants. No idea of how to connect and it’s too many emails
Great app for help 5/5
Love this app!
This application has helped me so much 5/5
I really appreciate this app my daughter recommended it to me because she has used it and was happy with it.
Good App 4/5
By Sahr Lebbie
Good app overall. When i use the message function, it crashes at times, please look into this.
While it is a very good app in regards to finding available jobs, it’s EXTREMELY glitchy. Almost every time I apply to a job, it keeps loading (endlessly) to submit an application. I have resorted to clicking out of the app and clearing my history just to start over. I expect more from this app!
Good Resource 5/5
Nice to come to get resources for help. Instead of going to a company and spend a ton of money
STAY AWAY - BEWARE! Money SCAM 1/5
This site pushes you to pay for a membership then cancels your membership but keeps your money. total scam!!! Stay away, beware!!
After taking $140 for membership and to have background checks on babysitters they decided to drop me FOR NO REASON and would never explain. Their policy States they can drop you as a member for any reason or at any time even after spending a ton of money! They dropped me exactly 24 hours after I paid the money. I had used them for the the past 5 years and never paid money and had never been dropped. Yet as soon as I gave money they cancelled my account
A lot of glitches in the website 2/5
I paid to be able to do background checks and every time I try to use the feature it doesn’t work What a pain 🙄
I’ve tried 10 times to close the job as we found a girl and hired her I’m still receiving applications because the app doesn’t work properly I’m ready to delete
Great for finding any kind of help! 5/5
Care.com helped me find a tutor for my son and help around the house. Love it!
Not paying until I can change my address.... 4/5
By 1337 Hilux
Updated Review: My wife and I have used this site in the past. It worked great but now I am trying to use it and either my phone number or email is connected to my old address in their system. It simply will not allow me to change the address. I moved, never going back to the old address. Don’t want mail there, don’t want it linked to me at all anymore. Here I am trying to get something figured out for long term scheduled child care and I can’t enter the address in correctly. I won’t pay for a premium membership again until that is fixed.
Update: Care.com tech service, reached by email, changed my address so that it now reflects my current address. I have re-subscribed to use this service again as it has proven very useful in the past.
By Fairchild 100
Very glitchey. Disappointed
Three bears 5/5
By three bears 3
I’ve loved the ease of the app!
Love care.com 4/5
While I love care.com, I find it a bit difficult to use on my phone. The website is great and super easy and fast to navigate. The app works well, only doesn't seem to flow as seamlessly as the online website.
Love this App 5/5
It’s super easy to use and I can trust that the applicants are worthy of hiring with the background checks etc
I was a member for over 5 years and have been with a wonderful nanny family ever since finding one on care. This summer my nanny family won’t need me so I went on to check for jobs and kept trying to sign in. I searched in my mail to see if I even signed up with that email and when I searched Care I got a email that for, “a reason or no reason at all my care account will be terminated.” I emailed them and they told me sorry we can’t do anything we will not open your account sorry thanks. No explanation at all probably because I never had to pay for it since I’ve been on for so long that they want me to re-sign up and pay.
Great cleaner 5/5
Lauren has been great! She cleans our house and my office space once a week. She’s great with my kids when they’re around and has been cleaned around them while they’ve been sick. We really appreciate how much she takes off our load.
App isn’t stable 1/5
Constant need of app updates and upsell to perform functions. Needs one area to pick what pay services are needed / available. I don’t mind paying for services the app offers but when you select them the app crashes and you don’t know if you’re bill. The hoops it puts you through to just communicate with applicants is ridiculous. It’s like being on a dating app. This is no fault of the applicants on here but the app itself.
Criswell p 5/5
By criswell p
The app is very helpful
Wrong Location Being Reported 1/5
By loxation error
Individuals that are applying believe I live in north Adams. I called in for it to be fixed and the help center stated there was no issues with my location and everyone is seeing Pittsfield Ma. Three individuals have now reported this to me but the IT group says they are all guessing the location which is pretty coincidental.
Very unprofessional. 2/5
They really need a better screening system for potential sitters and not just let anyone make a profile. I had a girl who showed up, was rude the whole time, threaten to throw my dog and cat in the pool even though my profile clearly stated you needed to be pet friendly. Also said she can’t pick up children so idk why you’d apply for a job with a 1 year old?? I called the help center because I felt so violated after the visit and they did nothing. I wish their was a company in my area that did heavy screening because clearly this app lets any and everyone make an account.