Love it but... 2/5
...it crashes all the time and won’t reopen. This has been a problem for years. Amazed that it’s still an issue.
Good to bad to worse 1/5
I’ve listed a few of my cars through the years on this app and they sold. But now they all the sudden decided I should pay to list them. Lost me there. Goodbye.
Filters are worthless 1/5
I hate that I can hit on the filter option for only manuals and the listing will say manuals but the photos clearly show that it is automatic. They should allow us to report this
Not the website 1/5
By jb bloom
The website had 1000s of listings for a very tight search, I had a very broad search on the app and there were 11 listings and they all had no pics and no prices. Use the website not the app because the app is garbage
I can’t see my saved searches 1/5
By Mr Tony Belliolo
I can’t see my saved searches screen is not loading
Great App 5/5
I love this app but please for the love of god give us DARKMODE within the app!
Can’t keep secret! 1/5
Started to look for a used car to surprise my wife for her birthday and I was using most of the big car search engines including Car Gurus and almost immediately Gar Guru ads started popping up on almost every website I visited. I was a little disappointed that Car Gurus would track me like that but what really made me mad was when my wife asked me if I was shopping for a new car. I admitted I was and asked what gave me away. She then showed me the Car Guru ad on HER computer. I complained to Car Gurus they told me “‘That’s just the way it works”. No more Car Gurus for me.
Car crash 2/5
This freaking app crashes every single time I use it on my iPad and the UI is equally as terrible.
Terrible usability 1/5
By Crashing party
It is far too easy to build a detailed search query, get the results, only to lose it a number of different ways. The navigation structure is very poor. The filter functionality lags and does not apply correctly. It’s a shame
2009 much? 2/5
This app is super clunky...and feels like it’s stuck in the past. The quality of the pictures in the app is horrendous! Rather use cars.com app. I
App Issues 1/5
Normally I would give CarGurus 3.5 stars due to the number of cars and how easy it is to search for vehicle.
But that’s it! CarGurus isn’t strict enough or have high standards when it comes to mistakes, misinformation and bad customer service by the dealerships. CarGurus should punish and restrict dealerships that don’t update listings, don’t really answer questions or offer great customer service to CarGurus clients who use their app.
Lately the app has been glitching. Saved liaising aren’t showing up. The page says no listing saved while in reality there are many listings saved. CarGurus tech department should step up their game and fix this issue.
Update: I tried again, this time following the troubleshooting advice from CarGurus to no avail. Lowering to 1 star until this gets fixed.
UPDATE OCT 8 2020 - So the app is pulling up some of the saved vehicles big won’t load the rest of the cars. Still glitchy! Keeping the 1 star until it’s fixed and works 100%
Glitchy piece of crap 1/5
I have a web account. Tried to log onto the app on my phone and it didn’t have any of the auto fill components to log using my Facebook ID. App kept glitching and faulting, hard shutdown. Tied about a dozen times having to retype my entire emails and password and then get the code generator and then crash. Over and over. On secure WiFi. Apple XS iPhone.
This app needs so much work 1/5
The search and filters are annoying and not easily accessible. It is absolutely horrendous to just do a search easily on this site, and app.
Just okay . 2/5
First glance it seems like a legit app, except the filters don’t seem to work and they always send me results from different states >_>
Needs a major update 1/5
I used to like using this app to search cars but not anymore. It closes out constantly, I can never search cars if I’m on a call, when I put in my zip code and search within 100 miles I still see cars 409 or more miles from me. For the ones complaining about cars disappearing after you save it, the car has been sold. I haven’t had an update since I downloaded it years ago. Please update ASAP.
Terrible - wouldn’t let me search w/o sign in 1/5
I would never use this app again, it recently was deleted because of lack of use on my iPhone. When I tried to start using again it required me to login in some format Apple, FB, or Gmail. This is crap, we should be allowed to look at cars w/o being tracked. My first negative review ever.
Just use the website. 1/5
The app is so clunky and if you’re on a big screen phone, it doesn’t use the entire screen so it looks and feels like one of those old apps from the 2010s.
I wish there was a button to go back to what you were previously doing because so many times I’ll misclick and have to restart the search all over again whereas on the website I would just hit the back button. No good.
Doesn’t save “saved cars” 1/5
By Car Jonah
Have already deleted the app and app data, reinstalled, logged out and logged back in, checked for update. Nothing, you can “save” a car but when you go to your saved car lists it shows nothing and says you haven’t saved anything yet
Y'all need to do better 2/5
I like the app but what I don't like is that they removed the cars after I saved then 🙄 what's the point in this app? When you are going to remove your list for no reason and to see the cars that you saved are now "sold" after in my email months later is ridiculous
Great Platform Buggy Non-Native App 2/5
The platform for selling and purchasing vehicles on CarGurus is fantastic, second to none. Which is why I question why the application is so horrible? The app has screen scaling issues as well as copy and paste issues. Please return back to your native app as this web app adds a cheap texture to your otherwise great website.
Saver vehicles keep disappearing?!! 1/5
I always save my favorite cars, and when I go to see on saved tab, they are gone!
So many bugs 2/5
This app... as much as I love it, I’ve officially switched over to Autotrader. Last week out of nowhere, my saved cars disappeared. Now i cant save cars anymore. Regardless of what I do, i cant see any saved cars which makes the app virtually useless.
NOT IMPRESSED 2/5
The pics are out of focus, the scrolling in jumpy, the app isn’t user friendly (difficult to navigate), and worst of all its slow. The moment I find the car I’m looking for I’m deleting it. Facebook marketplace is much better.
Glitchy with ios14, won’t allow me to see vehicles without “making an account” or “signing in with Facebook”. Gotta make sure they know who I am so they can push bs adds and sell data.
Needs an update 2/5
Still not optimized for larger iPhone screens years later, UI looks very late 2000s but it is easy to use.
Needs work! 2/5
By Dark Blue Swabby
App has problem using Apple Sign In, causes Apple sign in to “hang” w/ IOS 14.0. In their quest to data mine the phone, it clashes with Apple standards, crappy app.
Worst Car Search app 1/5
Sorry, but this app is SOOOO frustrating. It has to be the worst car search app out there. Way too many glitches, almost never saves my search’s and vehicles, and when it does save the search it’s never correct. Ugh. Cars.com is much much much better
Ugly, clunky, and outdated. 2/5
Does what it needs to do but the mobile app needs a major update and refresh. I feel like I’m looking at it on an iPhone 4s. Like come on.
App not showing me all my saved listings 3/5
App is not showing me all saved listings but when I go into a normal search all the cars I’ve saved are still “hearted” but will now show up on my saved list
By Karl J.
App is mostly functional. Always seems to lose my saved vehicles. If I want to see them, I either have to delete and reload the app, or sign in the desktop site. Simple end-user issue, large impact.
Can I have some privacy, please? 1/5
By a13x silver
This is one of those apps that only let you to use it if you provide an email address or, even worse, log in with your Facebook or Apple (really?) account.
Glitchy, buggy. Saved cars don’t save 2/5
As described above. Super glitchy loading listings. Can’t auto scroll to top of window. No real benefits over just using the website! Worst of all my saved cars don’t show on the page even though they are highlighted in the listing as saved.
Bad app 2/5
Just poorly designed app
Great app 5/5
Was looking for a specific car, a Hyundai Genesis, around year 2015 and up for real good price, and found it at Northtowne Hyundai in Kansas City,mo. With car salesmen J.p. Knudsen , he answered everytime I had a question or issue, he has great communication skills , was a somewhat smooth transaction, few minor issues, but he helped overcome them. Definitely would recommend again.
Love hate as some have said 2/5
It needs the ability to set permanent filters so that you don’t have keep resetting them with each new search. Just because I am now looking at a different car does not mean I now want to look 50 miles away or consider delivery options. Those are static and it’s so frustrating that you have to keep setting those over and over and over again with each new search. If this feature is there and I missed it then please tell me. I don’t see it in the app however....
The worst 1/5
This is the worst app I’ve had to deal with in a while!!! their website nor their iOS app work right now. You can’t drag and drop images you can’t bulk upload. It takes you in Loops and you hit 404. So app is really a browser... Then I log onto their website same nonsense there. Plus I hate if you’re a private seller The “no haggle dealer price” is terrible. Dealers get to charge tons of fees on top of their price. If your a private this works against you as a seller. If you post a “faire price” folks think you are over charging. In short car gurus bends over backwards for dealers this is not a private seller service....
Great on mobile, not tablet 4/5
Works and looks great on a cell phone, not resolution not fit for a tablet....ipad
Im over it! 1/5
This app used to be my number one way to look for cars. Now its the least. For one why do I always have to sign in to use it on my phone over and over again. I cant even log in cause i have it under my gmail and Apple accounts and it gets confused and I don’t all my passwords. Cant even get into it so now its deleted. The other apps you can just click and your shopping. Nuff said!!
Crashes nonstop with iOS 13.7 1/5
By Z hunt Z
Used to be reliable at least sort of. Now it crashes every single time I try and enter mileage and or price. These are likely the most important things in my search for used car.
Older CarGurus version on earlier iOS 13 versions would frequently ignore the criteria or forget it but at least it didn’t crash every time
I have tried several things including deleting the app rebooting the phone and reinstalling with no success. CarGurus needs to update their app because it’s useless to me now
Imposible to Sign In with Apple
Good not Great 3/5
By Horetence Magilacutty Esguire
This is good app but it would be great if you could share the car with others. You can share the URL from the web site and get someone directly to what you are looking at but in the app you can’t or maybe it’s not Intuitive enough
Worst User Interface 1/5
The app is good, does what the website does. Will help you find a car. But the user interface is garbage and needs to be updated. For example, when I click on a photo from my inbox, there is no way to exit the photo without closing app. Iphone XS
Great app 5/5
By ty Kao
Has helped me find the perfect car I wanted twice, found (in my opinion) a steal of a car Toyota 86 at 21,000$ with only 17k miles. Thanks to car gurus I didn’t have to go to a dealership and get harassed by sales associates haha.
You’re not getting my email address 1/5
Demands your email address before allowing access to listings. Why? Autotrader doesn’t require it, nor does Cars app. Carvana and Vroom don’t require it, either.
Apple sign in is manual on iOS? What? 1/5
By Crumb head
The entire point of Apple sign is to be able to authenticate with your face or fingerprint. You make people manually sign in? App deleted.
Not good for selling 1/5
This app is fine for shopping, but it suffers the same issue as the mobile website when trying to sell. Every photo I try to upload, comes out upside down, and there’s no way to edit it once the photo is uploaded. I’ve tried rotating my photos in my camera roll before uploading, but they still come out upside down...
By Pope Harvey
Sign in, asks me to continue using my Apple ID, then shuts down. Garbage app
fix this 1/5
am i the only person who the app will not let enter a zip code?.
Seems like they’ve given up 1/5
This app hasn’t been updated in 7 months. It does not fit full screen for iPhone 11. Needs a lot of work.