Private seller 1/5
By Won't accept bad rating
There is no way to communicate with private sellers. There are 3 canned options and if they do not meet your request, you’re out of luck. There needs to be a free text option for them.
Dependable solid reliable site 5/5
By 😊✔️🙏
I have bought a few cars over the years with CarGurus.The people I have found on CarGurus have generally been very dependable good people. I tell my sisters and other people to use the site even just to rate cars and find out comparable value. I like it a lot. I have learned a lot just by reading the statistics and filtering searches.
Website great. App update is terrible 3/5
By erowan09
Since the update it has been the slowest app on my phone. Takes 20 mins to load after picking the car brand. Won’t let you pick the series before pressing search. Then takes forever to load again with filters. The website is amazing and super helpful and I love it for searching. Wish the app worked like it used to before update.
It’s a good one 5/5
By -bern
Bought my current car from their listing. Looking for my next car now.
“The Car is Already Sold” 3/5
By Blaq Rabbit
Heard that about a “gazillion” times. (That’s how you spell gazillion, right?) Can CG do better at rooting out scammers and bait and switch posts? Bout the only complaint I have though. Website is awesome. Super intuitive.
Great site 5/5
By Jbenson77
We’ve used CarGurus to buy a lot of our fleet trucks with great success
Garbage app 1/5
By MarkCoxWildwood
This app has so many issues, it’s virtually unusable. In their defense they called me when I sent them an email and acknowledged there were some “updating issues”. My listing is still not showing up and I’m unable to access it. They took my money though!
Car browsing and buying 5/5
By ChrisMatthew4
I’ve been looking everywhere and car gurus has finally got me an approval!
Car 3/5
By car1006
I need leather and the car looks good but it is just not what I want.
Stuck on UK 1/5
By bffjr4e
From us looking in US but it’s attached to cargurus.uk even though preview shots show use of American postal codes. Uninstalled and reinstalled after looking for us version as it shows it should be
fails to load 1/5
By skimtn
loops for a very long time before sometimes loading.
Car gurus app 5/5
By Excellent gps tracking
Great app. Select your parameters and find the cars you desire. Great app
Works very well
Doesn’t load 2/5
By cammandonando
Slow
I love this app but it’s getting worse 3/5
By Crash Reporter0876
They removed 2 huge features:
Being able to search via a range of years???
And the “back to all results” button so when you click on a car you have to go all the way back instead of just back to all results. Very annoying just removing features.
Email will fill up 1/5
By LQ2JGV
Ive used cargurus web for years so I finally decided to use the app on my phone rather than only on laptop. Within 6 hours, my email address started loading up with junk mail! I know it was this app because I only use this certain email account for this reason, and havent used in months. I immediately deleted the app, and now must begin the painful act of unsubscribe and labeling “junk”
Good app 5/5
By The master of XD
Very nice and convenient
Continue loyalty 5/5
By bella21nika
Everything is worth looking a second time and remember when you have the gift of gab you can achieve anything oh yeah money works out in this account lol
Convenient, cheap, but bad tech 2/5
By Yonurt
I mean, bottom line is Car Gurus serves a purpose and makes the car buying / selling process more convenient. But the messaging part of the app is awful. Terrible messaging software. Impossible to send messages back and forth with potential customers. End up having to give my phone number right away. Then after having my car listed for over 30 days, they randomly decide my account is “suspicious” and make me jump through hoops and take a bunch of pictures to prove I’m not committing fraud. I understand the security precautions - just an annoying experience overall.
Roofing Company Owner 5/5
By Sharri s husband
Car Guru has a great selection of desired Trucks.
Reseñas 1/5
By Alvarezyel
Es muy difícil hacer una reseña y que se post
Great place to Shop for a Truck! 5/5
By redwing471
Went there to look at a Toyota Tacoma and purchased a Silverado! Very good truck selection. 👍
Ok 1/5
By datboiqpwoeiwi
it’s ok
Avoid 1/5
By nname1015
This car shopping app has one of the worst interfaces I have seen. Impossible to message a seller without making an account. Once you do so the interface is so clunky you can’t view the listing or the messages properly half the messages get cut off and won’t allow you to scroll. Would not recommend
It was cause 5/5
By Spongebob123456780
Good place to find a good car
Take long time 1/5
By Peterson489
Take long time to loading, I already installed the app again but don’t work
Great Site, App Flawed 1/5
By The Patriots!
App keeps changing my settings, the website works perfectly. I’ll use that.
Messaging feature is useless 1/5
By EVerymanJoe
Cannot respond to requests from buyers on the mobile app because there is no ability to scroll in the messenger interface.
Account 3/5
By ncolstad
When I log in. I can’t seem to find where my own car is listed. Hmm.
Cars not ready yet 1/5
By TeamOPA
I’ve found a couple of cars but they don’t
Messing to-from potential buyers poor 2/5
By PreviousVersionWasBetter
I have the APP on both an iPhone and Android and experience this problem on both APPs. When viewing messages from potential buyer, screen does not scroll-down to allow seller to reply.
Have to leave the APP and logon through Google to reply. If your phone is not set-up with Google, be prepared for a series of username and passwords and authentication hoops to jump-thru.
There is no reason the developer should not have a rock-solid messaging system contained within the APP GUI. After all, being able to communicate with potential buyers in a timely manner is essential to actually selling a listing.
I’ll stick with this APP since I already paid for the listing. Probably won’t use it in the future to buy or sell.
Filters 2/5
By Lockeness1
Can’t filter by price or mileage. I don’t want to scroll through hundreds of cars because I can’t set a price limit.
Issues 2/5
By HillarysEmails
I used this app for about 2 years no issues. Now my post code is invalid and my state has no 6-8 digit post code. Have to use another app sadly now.
The app doesn’t work 1/5
By Jim Cos.
It’s great when it works but it literally doesn’t work half the time. It hangs and freezes
Doesn’t work well. 1/5
By Why do I need a name here?
App isn’t simple to navigate. It requires a lot of checking boxes and other things to search and save a search. It’s just time consuming to shop on the app. I tried to get support for the issues I’m having in contacting a seller but it’s not really any help from their support. Not a fun way to shop for a car.
Update, I wasn’t getting messages from the seller so I missed out on a great car. Quite sad about that. Not a great first experience.
Worst user experience 1/5
By Kfhfifjfbd chfbcb hc
App is complete trash. They need to revert it back to how it used to be. App is very glitchy keeps crashing and with the new updates they keep sending out it also creates more problems! Looking for another car app to use instead of car gurus complete garbage now
keeps lagging and freezing up 1/5
By Lil Brian15
keeps lagging and freezing up
Won’t work 1/5
By E______
App will not load, deleted and reinstalled.
Doesn’t work 1/5
By scerbz
Hasn’t loaded for me in months
Won’t accept zip code 1/5
By MF720
Can’t use app because it wants a “6-8” character zip code. Uh…basic zip format is 5 or 9 for full format which is silly.
Unusable. How is it 5 stars? 1/5
By TrashAppScum
The app is always stuck. You can’t even scroll or verify identity. WhT a garbage app.
Solicitar a los patios que mantengan imágenes de autos disponibles. 3/5
By 14689 lu
La página resulta muy interesante.
Pero los patios ( no todos) o socios mantienen imágenes u ofertas de autos que ya no disponen..
Sería bueno que pudieran saber controlar de mejor manera.
Not happy 3/5
By bulldog2910
Seems like every time I try to check the value of one of my cars all it does is lead me to trade it in.
this app is not very user friendly 3/5
By LillianGP
Trying to respond to a message if there are too many messages is impossible. It doesn't allow me to scroll down to hit reply.
Uploading photos is also impossible. It said i uploaded photos from the app and when i went back to see them, they weren't there.
Lastly, the authentication/ verification of my Google device didn't work. I had to send a one time pin to my phone.
Overall, the ux on this app is horrible for a seller.
Update removed all seller controls 1/5
By taywagner
App no longer for sellers. Congrats
Package info please 3/5
By shchrhdudvyydjhrvyhdjf
I wish will deals with advertise that they would put down the packages the vehicle has on them and then after that the options, plus include the exact color of paint
CarGurus features Grace Auto Group that scams! 1/5
By lord_afrika
Hello CarGurus,
Leveraging your site I was able to purchase my vehicle however I was scammed.
I purchased a car in June 2021 and traded in a 2016 Chevy Cruz with 60k miles and no damages or prior accidents. At the time of my appraisal sales associate Jordan L appraised the vehicle for ~$9700. The finance manager Gene had agreed to the amount as well. Upon reviewing my documentation I noticed the finance manager had input $1000 for my trade in. I have tried multiple times to contact Jordan the sales associate and Dan the General Manager and nobody responds to me. Dan had lied on multiple occasions that he would source information since he himself agrees Gene had messed up. However he failed to rectify or even clarify the issue. I had to file a complaint with the attorney general of Pennsylvania. I had to enlist the services of a fraud lawyer. The service is so poor here. Literally stole my car and refuse to even acknowledge fault on their part. I refuse to allow poor leadership, lack of basic morals and values from Jordan, Gene and Daniel Rabinovich to take advantage of me or anyone else. It’s common sense a fully functional 2016 Chevy Cruz does not cost $1000. Im so disappointed and shocked at how poorly they have treated me. Unfortunately now I have to sue with the help of my lawyer and warn social media so other innocent health care workers are not scammed. Luckily I have a huge Instagram, TikTok and Facebook following. I will start to create awareness about these thieves.
I connected through CarGurus to Grace auto group and unfortunately they scammed me. I suggest you guys do your due diligence and remove them from your site or at least inspect what you expect. You do not want your portal to be a pathway for fraud.
Lincoln
Test drive 5/5
By younesemre
Good service
Subaru buyer 5/5
By vianetismail
I got my subaru through them. Irfan was very helpful and fixed all my problems.
Frustrated user too much friction to use 1/5
By K9162
Frustrating experience. App always default to best deal when I want to list by lowest price.
