Face ID login doesn’t work 3/5
By Ms Rah Rah
I am required to re-enter my password in the payments section.
IT NEVER WORKS!! 1/5
No matter how many updates come out, this app always has an error message. It’s pretty useless and frustrating. Need another way to capture my vehicle info because this isn’t it!!
FaceID Doesn’t Work 1/5
And it hasn’t for months. So annoying!
Payments Inquiry 1/5
CARMAX...I’m looking for an app similar to my credit card app where I can make periodic payments to my principal to payoff my vehicle account early. Is this possible? Or do I need to send snail mail? CMC.
Haven’t been able to open the app in over a month because it keeps crashing. I have the most recent updates and finally updated my iOS because it still wouldn’t work. Still crashes upon opening. Useless if I can’t load it!
Recent fix...Cannot even login. 1/5
I didn’t mind that FaceID doesn’t work, but the last release completely broke the app. Cannot even login to do my payments. Just spin spin spin...And uninstalled from my phone.
Once my car has been paid off (next year), bye bye CarMax. After sale care/support/sustainment from CarMax to their customer is terrible. Paid a premium for a used car for nothing. The extra difference is not worth it. Buy your car from a legit manufacturer dealership. Heck my Cheverolet dealership assisted me with my MaxCare warranty, and Carmax didn’t even care that my transmission broke within 3 months from purchase.
Doesn’t work 1/5
The app worked fine with my iPhone 8. I just got an iPhone 11 Pro Max. The app doesn’t work at all. I have deleted and reinstalled it. It still doesn’t work at all.
Payment broken 1/5
Version 1.13.4 App crashes when you press payment. It just closes with repeated attempts, new update does NOT fix the problem. Running iOS 13.2 on iPhone 11 pro Max.....please fix in next update. I have been using this app to pay for my car for the last 2yrs....i can’t imagine this not being functional moving fwd. Thank you
This app does nothing for you. Tried paying my bill and setup my recurring payment and would never except my information. And never pulled the money, even though it sent me an email saying it was scheduled to do so.
Doesn’t recognize VIN 1/5
I tried adding VIN #, won’t recognize it! Lame
Not up to date with iOS. 3/5
horrible worst app ever not worth my time. learn ho to code 1/5
title above says it all
Ok so far 3/5
Needs to have option to add custom maintenance items and timetables. Why would I want some mai tenancy calendar items here and have to add others elsewhere. Also has car registration every 12 months? That’s silly.
Sales people 5/5
By Sannie, sannie
Britny was very Patient and Caring, I had just had a Total hip replacement and could not walk to very well I was there to Trade in a small car for a van I needed more room..
the Staff was very kind and helpful for the most part...
Not bought at CarMax 1/5
I keep trying to register my vehicle and when I enter the VIN i get an error message that says the car has to be purchased from CarMax, WHICH IT WAS! This app is total trash and I would not recommend installing.
Can’t use 1/5
The app terminates every time I select any option/function.
Doesn’t recognize VIN 1/5
Please don’t send the email to create it if it won’t recognize the vehicle. Poor execution.
Missing Functions 1/5
The app is missing payment history and statements. That is very worrisome. The purpose of apps is for convenience. This app is failing.
Password Issue 3/5
It doesn’t work with the Face ID for iPhones, please fix!
“An unexpected error occurred, please try again” 1/5
Can’t even register, and I’ve tried for a month. This app is complete crap!
Just one thing missing 3/5
I love this app, however I think there is one thing missing that would boot it up to five stars if changed. Adding options to the auto scheduled payments area would be a god send! If there was an. Option to set up bi-weekly auto payments would help many (not only myself) due to allowing us to simplify our budgeting and split the monthly payment to come out of each pay period equally opposed to all out of one..... Please add this into the next update! PLEASE!!!!
Can’t even register 1/5
So I’ve been trying to register for 2 days now. Keep getting an error message.
And on top of that can’t even send feedback on the app
Complete waste of time if you ask me
No FaceID 1/5
Still don’t have FaceID. Please update your app.
Update your app for iOS 2/5
This has least to be updated to reflect what is screen looks like on a new phone I have an iPhone XS and I can’t see the top of the screen and I can’t login with Face ID. The only option to login is entering the password in manually or using touch ID. I’m sure this could updated by the end of the week.
Can’t Add Vehicle / No Support 1/5
By The Merg
I had to the app to keep track of maintenance and other aspects of my vehicle. However, when I enter my vehicle’s VIN, it says that it is not a CarMax vehicle. For a while I also had the issue that if I tapped on the generic logo of My Car, the app would quit.
My biggest frustration is that I probably sent over half a dozen support requests via the Feedback option about these issues and never got a response.
Update 09/10/18: Six months later and still have the same issue. Additional support requests have still gone unanswered. Does anyone know how to get support for this app?
Great app.... when it works 1/5
By subaru owner 5
Doesn’t work most of the time
It’s shuts down 2/5
Every time I press documents or maintenance it blacks out and closes the app. I need y’all to fix that as I need to keep my alerts on. I’m using an iPhone 7+ with updated software. Please fix this.
Maybe if it worked 1/5
By changing light
🤷🏻♀️ doesn’t let you make payments, freezes and crashes.
Convenient but Not Fully Functional 3/5
It’s a good app, but the statements function always says I have no statements but I know I do. Would be 5 stars if that was fixed
Makes car ownership so seamless! 5/5
I love this app! I just put in my VIN number and set up my payment account with carmax and everything about my car, my warranty, my MaxCar service info, roadside assistance, loan details, etc are all in one place. I’m not sure the cause of the negative reviews. It works seamlessly for me. A great app!
Nifty app 5/5
By Bakari C
This is nifty app similar to others I keep related to transportation. Like how it allows for adding car related documents, and the ability to keep track of services like oil changes. I probably won't use it to make car payment. I'll connect automatic payments to my bank instead.
Love it 5/5
By Karla Kar Kar
A little struggle with app for payment with two cars
I had to register online on computer and now the app has both vehicles I can keep up with I’m thankful
The crash fix didn’t work 3/5
Still crashes on payment, happen to me few minutes ago
5 stars after fixing the crash issue for iOS 11
I have now missed 2 payments because the app crashes when I go to make a payment. Now sure what else to do..
Update for IOS 11 1/5
The App crashes when I click the make the payment button. Deleted the App and tried it all over again still it crashes. This was after the new IOS UPDATE. Could we please fix this ASAP. Thank you
Tried making a payment from app and the app closes every time I click Make Payment.
Payment issues 2/5
Cant make a payment
There are too many buttons in this app that simply don't work. The app has my previously owned vehicle on my profile but it has no idea I own a different car now and it won't let me add it.
Could be better 2/5
I'm unable to add to add my vehicle. The app is telling me my vehicle was not purchased from CarMax
I was waiting for the ID fingerprint sensor for some time. Works like a charm
I was waiting for Touch ID! I'm happy 🙂
I've been waiting for Touchid for some time. The additional features makes this a good app.
Works great! 5/5
By Uber Dollah$
Able to access some basic car data and make payments with touch authentication. Quick, easy, efficient! No problems after several months of use.
Perfect but.. 4/5
This app is pretty nice. It definitely makes paying a lot easier 👍🏾👍🏾👍🏾. I don't understand why this wasn't an update added to the current CarMax app. Most people would prefer one app. And please add other methods of payment. Overall it's nicely done and very easy to use. Kudos!
Needs work 1/5
Can't access my finance options at all. It auto closes every time even after deleting the app and re installing it.
Every time i make a payment the app restarts
Such a great app, I'm so fascinated by it. 5/5
So I see this app recommended to me by the CarMax app and I decided to download it and check it out. I couldn't believe the simplicity and style it has for you. It lays everything out that you need to know about your car and being able to follow up on its recalls, maintenance schedule, document saver, and numbers you should call for the times you will need to take it in. I got to name my Ford Fusion, Goose, and now he's kind of like a friend I need to take care of. Weird. Thanks CarMax. Great app. I wish my car payments were cheaper now ;D
Great start ,useful app 4/5
This is a nice app and works fairly well from the start.It does not sync across iPad /iPhone so put the information where you want it.It also doesn't sync with your Carmax purchases ,all you have to do is put your vin number in.Once you do that ,your exact mileage at purchase shows up but not your purchase date.The wallet feature is excellent ,insurance card ,registration and tag (you take a picture ,don't enter actual number).The link to recalls is very useful and manufacture data on maintenance is included.All three of my current Carmax cars where found,so that works.Do not know if you can add vehicles from other sources as all three of my autos where bought from Farmax.