By dissatisfied flyer
CarMax is definitely not the deal or the experience it used to be and I’ve bought 5 cars there starring in 2005. I think I’m someone who can rate CarMax.
This app went from 5 star to 1. 1/5
Previously, cars could be sorted by fuel economy. You could sort by highway or city economy. Recently both options have been removed. Took away one of the most useful features.
Great place ! 5/5
By timaSavHydundaiSanta Fe
So I spend over 6 months looking for an suv and they were all really bad deals and car sale men trying to rip me off. One night I saw a CarMax commercial and it sounds silly ..but I was like well what do I have to loose. I read up on the company and downloaded the app. A week later I found something I liked and had the local car max hold the car for me. Six hours later I had a pre owned suv for half the price of what the local car dealers in my are was selling it and with lots of insurance such as gap insurance and warranty!!!! I 100 percent recommend car max and they sales rep from maple shade nj Brandon was amazing !!!👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼
Killed the best feature 1/5
Why did you kill off the recent searches on the front page of the app. So frustrating.
Bad update 2/5
By hopeful future
Browsing is annoying, resets all filters. Can not switch between locations. Old app was good.
Excellent monthly set up, good service and staff is cool.
Love this website it’s so convenient from buying a car to making your first payment.
One star for update 1/5
By Rate it not
Why? The new changes are terrible. You made it so much harder to find what I’m looking for. More steps that where so much easier before. Bring the old one back. Also making it seem like you have to sign up to use the app will lose you many customers. Most people shopping want to look with out giving any info till they are ready. I won’t use any shopping apps and that require any info before I shop and delete them.
Thank You Darnell! 5/5
Excellent customer service ! I let him know I was Trying to hurry to clock in for work and wanted to take care of my payment and he was fast and efficient ! Thanks again Darnell! Have a great day!
Constant App Errors 1/5
I have had great experiences with CarMax in the past, but this app is so frustrating that I may not choose CarMax again. Constant “oops, ran into an error” when trying to filter and search. Please fix ASAP!
Excellent condition 5/5
Cars are in excellent condition I’m on the process of purchasing a vehicle in about 10 days I’ve been approved just need my down payment and I’m riding.
Super Easy app! 5/5
Makes it easy for me to post payments and view my account.
Worst App 1/5
Does this app work for anyone? Has never works for me. Constantly gives me an error “we ran into an error, please try again”
By order out
CarMax is a great asset to search for a used good price and mileage car - truck- or suv. CarMax I have seen different lots of CarMax I am convinced you can find a hood reliable car-truck-pickup -to me these lots only have the best that will score convenience to customers and potential buyers-thanks CarMax.
I’ve been here on the CarMax app for just a short while and I can’t sense anything bad about it. It appears to be everything they said it would and more comforting/obliging than I imagined.
I expect to find my next car soon.
We LOVE!!! CarMax 5/5
LOVE EVERYTHING about CarMax! We have bought SEVERAL cars from them and we KEEP going back! The EASE of the whole car-shopping experience, from shopping on the lot to shopping on the app is EASY and EFFORTLESS, the option to transfer a vehicle is FANTASTIC, the friendly and honest customer service that is across EVERY CarMax store (we have shopped at several locations) and the quality of every vehicle we have purchased!! We can’t say ENOUGH good things about CarMax!! In fact, we jokingly say, the only “bad” thing about CarMax is...IF you love the whole car shopping experience....BECAUSE they make it so easy to find your perfect vehicle, your car shopping experience is short-lived!! LOL!! CarMax truly IS THE WAY CAR BUYING SHOULD BE!
Hybrid cars 5/5
I like the site, but I would like it to have the option of hybrid cars. Thanks
Great redesign! 5/5
Really stepped up your game in this redesign!
Annoying questions 1/5
By Jeffery L.
Would rate higher if they didn’t ask these annoying questions every time.
By Loooooovvvvvveeeeee iiiittttt
Great App! Simple, easy to use.
App Timing Out 2/5
The app is always timing out and I am not able to view all the cars
Great App 5/5
Easy to pay, great App. Wonderful company !
Sell or buy or buy and sell 5/5
I always am comfortable working with CarMax.
Hi what’s up
Full of error codes. You would think a company trying to sell cars would have an app that works.
Dream car 5/5
Hold it 🙏💪🏾🗣
One Big Error 1/5
Every time I try to use it, the app tells me it ran into an error and to try again later. It never works. Crap app.
By Jonas jaybee
Love car shopping this because the have nice new cars and nice used cars
Best sales person ever. 5/5
Emily V goes way beyond. She is awesome. Thank you car max of Roseville.
Gap insurance thru carmax.(big mistake). 1/5
By nicolas levielle
I bot a car thru carmax St. Petersburg.fl.
They sudgest to take the gap insurance.
I have a car accident and I lost my car.
My premium insurance pay for almost everything.i was expecting Gap take the left over. But no!!
They came with a lame excuses.
Now I still have to paid a car I don’t have any more.
After buying 4 cars thru carmax for all this years.
NEVER BUY A CAR THRU CARMAX.!!!
It is my phone #908 334 1046.
Easy to use and updated daily! Everything I want in all my apps but rarely get. Thank you
Watch what you buy! 1/5
My 20 year old daughter was sold a lemon!!! Beware! Make this right CarMax!
Terrible Search 1/5
Do the folks developing this app use it? I bet carmax is outsourcing the development of this app and if they’re outsourcing it to India, the answer is “No”.
We came on a hard time and we have been harassed to make a payment it’s annoying and rude. We have been a little late before but the calls from the operator are so rude horrible service.
Expensive always 1/5
Car max always has expensive car than other store or comany. Always expensive always.
THE BEST CAR BUSINESS 5/5
Hands down they can't be beat.
Thanks for ease of shopping your Site! You all make car buying the experience of a life time. 5/5
Thank you CarMax
Good luck locking in a transfer 2/5
By GM LLC
For 5 years I’ve bought from CarMax 4 trucks and on my 5th. This has been the worst experience , hassle and run around I’ve ever had with this dealership . After many hurdles trying to find a truck I (thought) had a truck locked in through the CM app to buy a truck . The next day I call my sales consultant for them to tell me someone was interested in buying THE NEXT DAY, and was put on a 7 day hold with no sale . This process has been very aggravating considering this is the 3rd truck I’m attempting to buy from this store because the first truck I planned to buy had clearly been beatin off road with frame rust and door jam rust on a 1 year old truck with only 18k that’s unacceptable. Loosing a truck when I reserved it a day in advanced before someone else put it on hold a day later , unacceptable. Waiting on a truck now that I payed for transfer Friday . It is now Wednesday and it still hasn’t even been shipped . I’m swearing off this dealership after this past experience it has been garbage . Only reason I’m going to purchase this truck i plan to buy whenever it gets here is ONLY because the availability in your inventory and I need a truck NOW! Going on 3 weeks with this ordeal
By Locc dogg
Great looking at cars that are to my liking
Great vehicle, great price! 5/5
By Satisfied In KC
We live in Kansas City and have been looking for a mid-size luxury SUV with low miles and at a reasonable price. We went to the store and sat inside several makes of vehicles with a third row seat until we picked the Infiniti QX60. The store didn’t have the color combination we wanted so we got online and found one in OKC. They would have transferred it for us for $299 but we didn’t want to wait so we drove down and picked it up ourselves. We were in and out in less than 30 minutes with our new car. Thank you to Kylie and Deanna for making our vehicle purchase simple and seamless. Thank you CarMax for a great vehicle at a great price.
Many alerts (notifications) about the same car 2/5
I’d like to get alerts when new cars come available but yesterday I received 7 alerts for the same car.
Very disappointed 1/5
I wish I could say I have had a great experience so far but I can’t. I have had problems right away with the car. I decided to get warranty and it was a waste of money. Every single time I have gone in to try and fix my car they always tell me there is nothing wrong. There is STILL something wrong with it and nobody is willing to try and find the problem. Either they have mechanics that don’t know much about cars or they don’t care. So I paid for a car that was honestly way more than it should have been and the warranty has been a huge waste too. VERY disappointed in CarMax. I trusted them but I will never get a car from them again.
Fast service; great people 5/5
This is my second time using CarMax...and just like they were great 8 years ago, the service is still excellent. No hassle buying, paperwork was effortless, and friendly salesmen! My car was delivered from Atlanta with a huge scratch on the front of the car. The service team took car of the problem PROMPTLY and the results to the paint job was excellent. I would definitely recommend CarMax!
The app kept asking for an email address and saying password error after I already signed in
Great experience 5/5
By andrew ( gmc acadia )
My sales contact is Mary Saladino over in the Danvers location. She has made this the easiest car buying experience ever. Great help, recommendations, knowledge, and fast response time. She is what makes carfax “ the way buying a car should be like”. All cars are the same lot to lot it’s the ease of buying and the interaction that sells the car and Mary and Carmax nailed it.
Ease of use 5/5
By Tribes freak
The search engine allowed me to find the features I was looking for with ease .