Worthless app 1/5
I am very interested in buying a car from CarMax but this app NEVER works. Every time I open the app it tells me there’s an error. I thought maybe it was my phone and then I got a new phone and it still continues to have the same issues. Probably would’ve bought a car from Carmax right now if this app would work right.
Needs a update 1/5
Change everything. So out dated.
1 stet isn’t low enough. 1/5
Don’t come here for anything but, at least disappointment, at most, anger a disbelief, again.
It’s convenient and clear to see the car !
Yes it’s good for shopping for cars but when it comes to my car payments it’s not helpful at all. I can’t see my past payments only future.
Screwy emails 1/5
By lost in lynnwood
Looked at some cars, staff nice. Then I started getting emails congratulating me on my car. Followed up with other staff asking me to come in. Then a few days later sending me more emails with thinking I was someone else. Sort of disturbing really....
I never asked to see a car or gave the salesman any idea I wanted to purchase an automobile....
By Kabine's Wife
I like what I see so far online. Will depend when I see a vehicle.
I like this app it shows me what I would be paying and they can transfer the car near me so I can pick it up.
Bad search 1/5
Filters do not allow me to search for what i want
Car options 5/5
I like that you can look at the different kinds of cars that are available.
The pop up for a review is annoying 1/5
So 1 star
CarMax App 5/5
It’s fast and easy.
App Review 3/5
By Max customer
It took six attempts before I finally process my payment. I was prompted repeatedly to add an email even though my email was already in the system.
Great place. 5/5
I’ve just bought my second car from them. They are helpful and compassionate to my needs and will go out their way to help you. Also very knowledgeable of what vehicle you are looking to buy. Will definitely keep buying from them. One happy camper
Awesome app 5/5
By chuck 200000
Contacting info is not clear
Forces you to use 1/5
Cant go to carmax in safari it forces you to use the app
Best place 5/5
By shani fayyazi
Best place to buy car
Don’t waste ur time to buy car somewhere
Go to Carmax and get any car u want it u don’t like what u buy take it back in 7 days get different one this is why I buy my car at Carmax awesome people
I deal with PAUL
No Cars in ATX 1/5
No cars available in Austin,TX according to the app. Guess I’ll check AutoTrader....
Like it 5/5
It’s a very easy app to use (finally I can use it)
Lemon watch 1/5
By Steve Phillips
Bought a car here 3 months ago 55k miles. Starter has already died and the loud noise coming from the breaks is due to the brakes being replaced without addressing the issue with the rotors. In other words, the new pads kept it quiet for exactly 91 days. Buyer beware...
Nice app 5/5
Thanks for a wonderful app
Thorough, and easy to use 5/5
I enjoy this app. It’s complete and easy to use.
It’s a decent app 4/5
It’s a decent app but I wanted to specify that I wanted awd and it wouldn’t let me.
I need to be able to pay by credit/debit card and can’t figure out how. My checking account is not very reliable
There should be place where we can just make a payment when we first login!
Last update is bad!! I can’t see anything 5/5
By Gus 694
A perfect app! But since the last updated i can’t use it, hope the fix it asap.
❤️ CarMax 5/5
By Watty's Challenger
AWESOME way to buy a vehicle!!! The process was ALMOST TOO good to be true!!!
Straight forward 4/5
I like the app. You can see trends of vehicles being traded early which may indicate problems. Also like the filters to get better hits on what you are truly looking for
App does not work 1/5
Search and other functions are difficult and arduous to function.
The search wheel endlessly spins
Password error 1/5
While trying to make a payment, I kept getting an password error message for no reason, it also said email must be provided when it was already provided. App needs to be updated for glitches.
Car search 3/5
The app keeps freezing on me and crashing.... but otherwise I have placed the car on hold plus done application...I think I’m going to CarMax
Ultimate satisfaction 🤯 5/5
I have purchased seven vehicles from the Car Max Ontareo location, from the showroom floor, to the large inventory on the lot. Each and every purchase was fantastic. So easy, fast, and courteous service. From the smallest detail, to a major repair, the staff was, and still remains top drawer service.
I just sold a vehicle, and purchased a vehicle last month. And I am looking at another for a graduation 🎓 present
Isn’t recommended! 1/5
To be working with CarMax is extreme and difficult experience. It’s loading very very slowly, photos are always in bad resolution, sometimes the app crash. Don’t download it!
My 2014 Toyota Sienna 5/5
By Mimi Chapman
I could not believe that it’s 2018 and my 2014 Toyota Sienna rides, looks, and smells brand new. The Sienna is the best mini van I have ever purchased.
Needs better filtering 2/5
The apps not bad, but would be nice to be able to filter out the cats you have already looked at and dismissed. Doesn’t help to keep seeing the same cats you already know are not a good fit.
Easy & Accesible 5/5
The CarMax App is a great asset for car buyers.
Over price 2/5
Many of the autos is higher than KBB
Images broken in iPhone X 2/5
Been through multiple updates and still the images won’t render / populate on my phone in the listing page.
App Review 4/5
By Heather Bruton-Berrey
Could be easier to use and I don’t appreciate every month it adding a second payment. Feels manipulative and is inappropriate.
By Ricky Lee D
Super easy to use and holds your estimate payment so you won’t have to re enter your information on every car you look at !
Easy To Use But Needs Some Tuning 3/5
The app is full featured and has all of the functionality of the web site. Speedy startup and operation. Easy to use interface and controls. Haven’t had any crashes. However, turning off alerts for some saved searches doesn’t always work (the alert stays on). And doing an advanced search then trying to change the parameters is a bit clunky.
set up payments 1/5
By first payment mess
would not take my checking account info, so i had to categorize it as my savings. This feature needs serious work! So frustrating!!!
CarMax is a well oiled machine...No pun intended of course! 5/5
By Saratoga Sunrise
I am very pleased with my CarMax experience.
Very easy to use, accurate, and the way car buying should be. Sorry for quoting CarMax but it’s true.
Very unhappy 1/5
When I made. A selection and waited for the pre approval a lady called and said I should look for a a vehicle less than 10k so I found several and after I sent them to her I got ZERO response and when I questioned her I got an answer of what is it I can do for you. Like I had never talked to her before.
At this point I will not recommend or give even days positive thing about car max and the employees.
CARMAX Extended Warranty is the best out there 5/5
By Erick Blackwelder
We have purchased four cars at CARMAX, and chose to get the extended warranty for peace of mind. It paid for itself many times over while I owned a 2008 BMW 328i. I now own a 2015 328XI for a year. It has been bulletproof. I'm still glad that I have the warranty, because trouble could be lurking around the corner, and BMW's can be expensive to repair.