Car down payment too high 3/5
Been looking for a secondary vehicle through Carvana. However, I get sticker shock when I realized how high the down payment is I decide it is not reasonable. I am forced to look elsewhere.
Worst experience in a Long LONG time 1/5
By That girl 1106
And I am require to pay extra money for the mistakes Carvana made. They agree it’s not my fault. All bad
Absolutely Love Carvana 5/5
By bartholomuel james the 3rd
I ordered my 2018 Ford ECOSPORT on a Wednesday to be delivered on that Friday out of Austin, Texas. Unfortunately the delivery hub was really overbooked and was going to have to reschedule my delivery for a week later. I talked to the gentleman Ganesh from Austin hub and explained to him how we were really in a bad spot with our car and really needed this and he told me he would do what he could to try and get it to me as soon as they could. The next day when it was originally supposed to be delivered received a call at 9:00 in the morning from him. He drove the car out to my house personally and took a Uber back to the hub. WHO HAS THAT CUSTOMER SERVICE ANYMORE. You have a very loyal customer. THANK YOU
Don’t buy from Carvana 1/5
Was expecting delivery of a Tesla model three on Monday they called and said nobody ever loaded it on the truck to be delivered it would be delivered Friday Friday comes along there’s something wrong with the car it will not be delivered on Friday so what’s their 150 point inspection for ?I would never buy another car sight un seen like this. If I could give it a lower rating I would
Low offer 1/5
I see the Carvana offer less value to other people’s car. I would like to know the reason for that.
Do not use! 1/5
By Do Not Use.!
Constant delivery delays.
Great way to buy a vehicle 5/5
I purchased my vehicle on the website in April. I got a great deal on my trade in which was transferred to the purchase of my new vehicle. Delivery was fast and the process was fast and easy. I highly recommend Carvana
Still waiting! 2/5
By Chas M.
Made a choice for the car I’ve always wanted. Problem is, if you are outside their personal delivery perameters and you have to rely on them arranging a 3rd party delivery source, well, good luck. Should have had the car by now. Still waiting. Still getting the same answer, “It’s going through it’s final 150 point check before it’s released”. It’s been going through that same check for the last three inquiry calls from me. If I didn’t want this car so badly and if I thought it would never work out I would have cancelled by now. Buyer beware…especially if you live outside their delivery areas.
BMW 7 series 5/5
Excellent Place To Look For Cars 5/5
By sport fanatc
Online shopping for a car. Something I never thought I would see. Carvana has made it very easy to look for and shop for a car. No car sales people to deal with. Love this app!!!
Sells flood cars 1/5
Sells flood cars. Transmission went with only 20000 miles on the car. Never again!! Reached out to NBC investigates. They’ve had multiple complaints and will be doing a story on this.
Don’t buy!!! 1/5
They will not probably inspect your car. Received vehicle with a brake light out, and that should’ve tipped me off. 3 months in and I need a whole new engine for my 2016 Ford Escape. They will do nothing because it was just out of warranty so I’m stuck with a 26K loan and a vehicle that needs 8K in repairs..
Super easy 5/5
The process was so smooth and convenient.
Super easy! 5/5
Easiest car buying experience ever!
Very easy car buying experience 5/5
This truly was the easiest car buying experience. Every step was easy and everyone friendly and helpful.
Waste of time 1/5
After the whole process of buying a car from Carvana you can expect your delivery date to change. These so-called advocates will be no help.
Smile while crying 2/5
I helped someone get a vehicle and the engine went out in 90 days! Not much to be happy about. I had to pay a big down payment for something I truly didn’t even like.
No car unless it’s a Carvana car!! 5/5
By Irene's MINI
So easy to use! Friendly and honest! I ACTUALLY had FUN shopping for my car!!
Never again 1/5
Don't do it , THEY SUCKKKK! I love my car but it's already having problems and costing me money and Carvana doesn't care nor did they help
Amazing customer service, easy transaction…will definitely do business again in the future
Fast and easy 5/5
I had hit a deer and decided we needed another car. I apply and got my car delivered to me in 3 days. Which was really good especially coming from Texas.
The process was super quick and convenient and so much better than going to a dealership. This is the way to go from now on!!!! CARVANA!!!!!!
Really bad app issues at Every step 1/5
I will never use this app nor would I recommend it to anyone, I had multiple issues with this entire process, and they literally charge the story every time I talk to someone
Love my car 5/5
Best car buying experience ever. Only one complaint, they need to pay more attention to detailing the car. Found clips of hair around the gear shift.
Started great, ended horribly 1/5
We have used Carvana twice to purchase vehicles for our family. The first experience went mostly smooth. Paperwork, and process was extremely easy and the staff involved were very supportive with good information on what to expect. However, the delivery of the first vehicle did not come close to meeting the said expectations. The delivery driver was extremely late, and though we were told the car was clean and detailed professionally, it was obvious that it was not! Regardless, we lived the vehicle, so we kept it. Fast forward to the second vehicle purchase. Same process, with ease of use during the purchase, but had to re-live the horrible delivery experience for a second time. Oddly enough, the delivery driver informed us that our second order was going to be late based on the exact same excuse we were given for our first delivery. It was more than a coincidence, and clearly a pattern of failure from the delivery standpoint. The second vehicle arrived dirty, and was completely misrepresented in the sales displays. The driver registered a necessary repair that had to be done on a door, and we had to file 3 other repairs that were never mentioned in the sales display. We purchased our second vehicle, had it for two days, and it is now in the repair shop for things that should have been taken care of by Carvana before it was sold. The best that Carvana offered for our inconvenience was $100 to have it detailed. What a joke! Carvana has definitely lost my business for good. Second chances are few and far in between, and Carvana failed our family on both occasions!
You won’t regret it! 5/5
After about 2weeks of going around the dealerships…looking for my preferred car trim and color and not finding what I actually do want; I decided to take the risk of buying from Carvana. I was skeptical at first, especially since you don’t get to see the car your are buying in person. But the fact that they have variety of cars in different colors won’t let me take my eyes off the app 😊.
I have had my Toyota Camry 2017 SE trim for over 2months now without any issue. Hence the reason why I’m writing this review now cos I had to hold on to see if anything would go wrong. And talking about cosmetics, it came in almost like new!
I will DEFINITELY recommend Carvana to anyone! I have been doing that already to my friends and family 😊
Not happy 1/5
There are way too many representatives contacting me & they are all saying different things. It’s really frustrating! I’ve been told so many different things at this point I am ready to buy a car else where.
2016 Chrysler town and country 5/5
By chelsea stewart 143
This has been a wonderful experience so far!! We will for sure be using carvana for all future purchases!
Horrible customer service 1/5
By Zeppy J
By the far the worst experience I’ve ever had purchasing a car. Customer service is a joke. On my 6th delay so far.I recommend you DO NOT use this company to buy a car. JP
C Gehringer 5/5
Working with Carvana has been easy. I did not keep my first vehicle and exchanging it was an easy process.
I am happy with my second vehicle and would recommend Carvana to anyone looking to purchase a car.
Jamar Stanford 5/5
By Jamar "Mr. Verizon" Stanford
The Carvana experience has been a very smooth process! I recommend it to anyone that is looking for a vehicle
Carvana is going under 1/5
Don’t buy a car from these fools. They are a scam and screw over people. They dont have the titles of the cars they are selling you then leaving you on the hook to pay for them but at the same time you can’t register your car cause you have no proof of ownership. I know convenience is great but the traditional way of buying a car will save you more headache in the long run! I have had my car for 9 months and still no registration.
I purchased a Kia 1 year ago during covid. It went well. But this year I purchased 2 Promaster vans on separate occasions and Carvana damaged both on transporting them. Seems they don’t know how to transport large vans. Those are words from a Carvana advocate. Then they wanted me to drive and pick van up because they had repaired the wreckage and apparently could not even use a flatbed truck like they did with my Kia. It was long waits and no body giving me info. I had 2 separate certified checks both occasions for several thousands to put my down payments then had to go put back in my banks.
And the vans that were damaged are on the site for sale. I can’t tell if they tell about the parts wrecked or not. By the way, you have no body to complain to except advocates who are super sweet but have no answers.
These cars are lemons 1/5
I Had my car for a year 6 months into having this car there was sludge in the engine now coolant is leaking into the transmission fluid
Outstanding Service!!!! 5/5
I don’t know where to start from user friendly app to wonderful customer service. My experience has been beyond expectations. Nothing was left undone from start to finish The Carvana Team was right there. Every team member were in sync with one another. Great trade in value and I got my dream car. I have no regrets the transaction was quick and very smooth . Thank you and I definitely recommend!!!
Awful experience 1/5
Carvana lied about the scratches on my car and when it was delivered I felt rushed to agree to purchasing it. They still have yet to register my car and my 30 day plates are about to expire. I DO NOT recommend them. Go to a local dealership, do not buy from Carvana.
I bought my 2016 renegade from here for my birthday and loved the vending experience. This company is fast and easy affordable 👍🏾
Purchase and Sale Easy 5/5
We are not completed yet but so far this was a simple process. Mike, the Carvana rep was very helpful and almost everything is done online. Looking forward to Monday when the car will be delivered and the trade gets picked up.
By Happy Daughter!!
Came in to look at cars. Was looking for something for my daughter, came across a car I liked for her. Submitted information and in less that an half hour I got approved. It will be delivered just in time for her 16th birthday. I’m sure she will be as happy as I was making this purchase. Thank you for making this purchase easy and smooth!!
Bad customer service 1/5
I had a hard time with the underwriting I made it past that…now I’ve been waiting a month for a delivery which was scheduled to be here the 14th now it’s pushed back to the 22nd…..This is bad for business Carvana no effort or sense of urgency to help your customers but if I was late on a payment I’m sure it would be a lil different….Now I’m not sure if I’ll ever get the vehicle at this point, No fair at all!!!!!
Dodge Challenger 1/5
So I’m a matter of 2 weeks Carvana has wildly changed what they will give me to sell my car. My early June I was given an offer that was amazing where I would get a check from them whereas today I was told I would owe them 705 and then 15 minutes later 907… this seems sketchy
Difficult To Use 1/5
By Carvana Ken
Unable to quickly talk with customer service to purchase vehicle. Fear the worst trying to replace or cancel if car does not meet our criteria.
Can I can’t submit this review because of nickname.
Awesome Concept that works! 5/5
By Syl Will
Easiest car buying experience EVER! No over weight, fast talking, sweaty salesman trying to put you in a an auto that you do not want! With a 7 day return policy, honestly you cannot lose!
Dont buy from them , don’t fall for the nice customer service 1/5
By Sorry 87888
3 different car , cancel 3 times, the last car had a check engine light on . Delivery pushed back 3 times. Whatever you do dont from them , anyone who work in Carvana should not even be hired anywhere else.
BERY SATISFIED!! 5/5
I purchased a van and fell in love with it. I thought I would be transporting clients to medical appointments but that fell through. I’m single and I was stuck with a van I didn’t need. Carvana gave the highest offer and the process was so smooth! I am still so grateful!!
NICE people! 5/5
Its a very easy process, and if you happen to come across any “speed bumps” throughout, they help you tackle any issues and it solved. Very nice staff with respect. Especially the delivery process which was flawless. Very cool.
My car buying experience with Carvana 1/5
This was my first time purchasing from Carvana. When I received my car I immediately took it to a trusted mechanic, to have it looked over within the 7 day warranty period. The mechanic said I would be looking at new tires and brakes within a few months, fixed the license plate light, and said a low battery notification came up. I spoke to Bruce, Angelita, Logan, and countless others within those first 7 days at Carvana and every single Carvana representative apologized to me for even having to go through confirming Carvana promises below 50 percent wear and tear on vehicles just purchased. They all promised me that Silver Rock would cover this and they would send over an exception notice since normally Silver Rock does not cover brakes and tires considering them
Normal wear and tear. However, since I was within the first 7 days it would qualify as an exception. My mechanic spoke to both Carvana and Silver Rock for 2 hours, I spoke simultaneously to Carvana and Angelita confirmed I could leave the mechanic and promised me that the exception will go through and this will be covered by Silver Rock. I was distrusting and asked if I should send the car back since I have not yet received confirmation and this is taking longer than promised (initially I was promised I would receive the exception approval within 12-24 hours) since I am still within the 7 days. Angelita at Carvana promised me, again, that I would receive the exception approval and that she would get back to me within 24-48 hours and to please trust her and she will soon get back to me with all the ‘yes’ needed. I did not hear back and called the following Monday. After the 7 days was up, I started receiving a run around from
Carvana and back petaling. Their promises were all given on a recorded line and they told me they have to review the recordings! As if they didn't know what they have been promising me. I said please do review the recordings because I have been promised this since 6 June. It is now fifteen days later, 21 June, and I am still dealing with this, having to call Carvana everyday and being given a run around. Very disappointing experience.
Amazing Experience 5/5
By Juan Phoenix
I just purchased my 2017 Mini from Carvana and this was the most pleasant experience buy a vehicle. I even had a minor issue I needed fixed within the 7 days and everyone was extremely helpful explaining the next steps to me. Highly recommend!
Dropped the Ball 1/5
Car was to be delivered Saturday after purchase the previous Tuesday. Call late Friday night said the delivery was being pushed back by 1 hour. Saturday morning I was told that the delivery wasn’t going to happen at the 2nd scheduled time. Now mind you, this is all after 7-8 email and another 6 SMS texts saying my vehicle was on its way.
Now here we are 3 days after the fact, and now I’m being told next Friday, I may get the car. Guess what I’ll be out on vacation, and Carvana literally asked me to cancel my vacation, Which is for a wedding.