No stars 1/5
Car deliveries pushed back multiple times. The day of delivery they’ll text you claiming the car will arrive the next day at a random time that they schedule. They must think random scheduling works after they claim dates aren’t available. How convenient 🤨🙃
Ram 2017 5/5
I bought a Dodge Ram 1500 with a Hemi engine in early 2018 with 2700 miles. I spent months researching this vehicle and finally decided to make the purchase from Carvana. OMG, I’m so glad I did. The car still had the new smell and still smells new. It runs perfectly! I’m glad I waited and stumbled across Carvana. We will be done paying this truck next year and will be buying our next vehicle from Carvana. I’m hooked!!
Best experience 5/5
I actually bought my car over a year ago and I since paid off, however I financed w/ Bridgecrest and it was easy and awesome. I’m 21 and currently wrapping up my college but will return to buy my better car w/ em again !! I even bought some shares bc I believe in the long term game of this biz
Still no registration after two months and going... 1/5
By LAX Gooner
I purchased my car in January 2020. Carvana issued me temporary plates expiring March 24, 2020. Despite escalating and making Carvana aware, I now have no valid registration and no status regarding when it will arrive. I have been provided no information not recourse, and now have no use of my car. No empathy, no “make good”, and no respect from Carvana.
They over promise and cannot deliver.
Pretty good search. Rest is terrible 2/5
While logged in can’t save cars (half to get an error pop up, rest of time nothing happens), can’t save searches, and nothing shows in favorites from online saves.
Missing a number of important features to search by too - eg apple CarPlay.
Stick to the web portal for now. The frustration isn’t worth it
Not what they advertise 1/5
Great customer service but be careful with the cars you buy from them, I would actually stay away. I bought a car and they try to be deceitful in the way they advertised the car and now I’m stuck with a car I can’t drive.
Great experience 5/5
Best place to buy a car! They give you pretty nice deals even if your credit isn’t up to par. Their customer service team is also impeccable and it is not hard to get them over the phone even though the goal is to try to handle it all on your own. Very helpful, I’ve had me car almost a month and I’m in love! 2017 Hyundai Accent with 26000 miles, can’t beat it!
Sold car 5/5
By Lincoln & Cooper
I sold my 2015 Nissan Versa to Carvana and it was a great experience! They gave me the best deal and actually the true value of the car. They were very friendly and professional the entire experience! Can’t say enough good! Thank you Carvana!
Can’t purchase 1/5
By Dillon A96
BLANK PAGE IN THE FINANCE OR CASH SECTION OF MY PURCHASE. SO MUCH FOR BUYING THAT CAR.
Super Easy and Great Customer Service 5/5
By Melissa Cross
Saw this as a suggestion on credit karma. I said why not try it out. It was super easy to submit and shop. Picked out a few favorites. Then said this is the car I like. Selected it and started the approval process. Put zero down on a financed vehicle. They do everything from smog check, 150 point inspection, title/registration. All you have to do is get insurance and wait for your delivery. The car came right to my front door. Even my neighbor was curious what car buying program this was and asked the guy. Both the delivery guy and the lady on the phone were super nice if you have any questions. My temp tag is good for three months until they send my hard tags. Never has it been so easy to get a car. Car was as advertised online. Test drove it. Everything works. Got an extended 90,000 warranty. Basically all routine maintenance can go to a dealer under warranty. Great experience. Never have I been treated with such respect getting a car!
Body coming apart 1/5
Car had DEEP body and frame rust. Not surface rust...CANCER. I do not believe in their inspection process if they notate finger prints on a visor but fail to mention the body flaking and separating at the seams. Terrible experience, I should have known.
Good app 5/5
I’ve had my car that I purchased through Carvana for 5 months now. I’ve had zero issues with the car so far. I found a great deal and jumped on it as soon as I could. I use the Carvana app every month to make my payment, which is a breeze. Never have any problems with the app, or with the service.
I can’t pay using the app
Not Designed for iPad 1/5
Horrible design, portrait mode only and not full screen. IPhone only, not fully iOS compatible. Horrible design and horrible functions.
Not happy first time buying 2/5
Not happy with the buying process with them, had car delay twice and keep getting push back with many issue. The apr rate they gave me is 16.80% with a 72 month which would cost me $15k worth of interest. I canceled order and went to CarMax for same model car and they offer me 8% apr which is more then half less then Carvana offered me.
Instead of a 2016 that’s $22k I went and got a 2017 that’s $26k and still paying less then what I was gonna pay with carvana.
for basic economy cars mainly.
Overall good app for browsing cars 4/5
This review is specifically for browsing used cars. The app is easy to use and the layout is nice and clear. A couple things that could be better: It’d be nice to be able to save makes/models that you’re interested in for quicker access when coming back to the app. Also, my favorites are not in sync with the what I have on my desktop browser. There are also some details missing in the “vehicle details” such as how many keys the car has. Other than those minor things, great app!
Incredible experience 5/5
By LA Dani P.
I just sold my car to Carvana. The entire process was incredible from the very reasonable offer they gave me (higher than anywhere else) all the way through to having them collect the car.
Not very powerful with critical bugs 2/5
I’m contemplating a Carvana purchase. I mostly shop on mobile. The website is impressive with maybe a few issues. I thought the app would be faster and easier. It isn’t. It’s rather terrible. No 360 views? Isn’t this backwards? The worst thing is the favoriting. My favorites from the web don’t show up in the app and vice versa. These should be on my account wherever I go. Also I can’t seem to delete favorites. The action is there. It just won’t do anything. The poor reliability of the app reflects badly on the brand. How will my purchase process go? The only reason I’m still looking is because my neighbor was happy. There’s some bad stories also. We’ll see. I’d table the app until it’s ready.
Won’t even let me buy a car 1/5
By ben carrao
I keep trying but every car I look at, the app won’t let me buy! Worst app ever.
Financing is terrible 1/5
By Car buyer 462
I get quoted 4% to 5% everywhere else but I get quoted a 13% rate on Carvana. Thought it had to be a mistake and reached out. Customer service rep would not look into this and told me to improve my credit score. My credit score is north of 750. Disappointing.
Best Purchase but worst post purchase 1/5
By DeeJay Mark
- Super easy to buy (goodbye used car salesmen!)
- Misrepresented vehicle sold (indicated Prius Prime Premium when VIN indicated Prius Prime Plus)
- Vehicle delivery was suboptimal due to issues not previously called out - but they covered it
- Registration title/plate process was AWFUL and customer service was not knowledgeable. They had to put me in a rental car as the registration that was rejected by the DMV the first time wouldn’t get honored in time before the temporary license expired.
- Executive escalation to improve the product experience isn’t even a priority for Ben the CEO. He pawns off the followup and clearly doesn’t care to improve the product/brand.
I haven’t gotten to use this app yet 5/5
I’m just rating it five stars to spite Apple for refusing to allow it to download.
Get new employees 1/5
By Fiknete Shaljani
Stop false advertising!!!!! GO TO A LOCAL CAR DEALER SHIP
App Problem 3/5
I’m planning on trying to buy my car at the end of this month. The problem is that every time I save a car to my saved folder, it gets deleted. This is very annoying having to go find the car all over again. The app had me thinking the car is sold, but the whole time it’s being deleted from my saves.
Super easy 5/5
Love the app let’s me pay my car and look at other cars.
Good Co, bad app 2/5
It’s best to avoid confusing a company with the quality of their app.
With the terrible search speed, and likely failures, it’s pretty unusable. On screaming-fast internet, I can easily wait 10 seconds for search options. That’s bad. Also, why wouldn’t there be a button for an exact string match? I type “Explorer”, and I don’t want to wait and hope for it to show in the results. I just want to search for some Explorers.
Cool company, but rethink your developers.
The app is so slow it times out on even simple requests. It looks beautiful but it’s not worth much if it doesn’t work.
Highly do NOT recommend 1/5
App makes it impossible to figure out how to find a trade in price for your car (as shown on commercials). Disappointing.
App is not good 1/5
The app is slow and I cannot search or filter. It is very slow and feels like it was made 10 years ago
Not a review for their service but the app 1/5
By report for scam
I’m not sure what they did wrong making this app but it is one of the worst apps I’ve ever used, I can barely get the thing to load, every single time I try to browse cars it always says unable to load. Because of this there is literally no functionality.
Can't do anything 1/5
I tried to use the app but I can't even search for anything.
App is crap 1/5
Slow and painful. Loses search results. For such a great technology based idea the Carvana app needs some major upgrades. I worked for a hour just trying to get a search filtered. Finally gave up and deleted the app. Oh well.
Easy and painless 5/5
By Philip Lee
I will never ever go to a dealership again. Kudos. Best service ever.
Worst registration process ever 1/5
Painful registration process
Two and half months after I purchased the car still do not have permanent plate.
They have no clue what they doing 😡
Temporary plate is already expired and they want me to go and wait in the line at DMV and pay to get temporary plate for two more month.
If you buying car from Carvand be prepared for painful process and no one taking responsibility
Seen an ad for this app saying you can sell your car and they would come pick it up. But there’s nowhere on this app to sell anything. Only reason why I got the app
Horrible app 1/5
The search feature for this app is horrible.
Terrible Search 2/5
I search for the Make Model and Trim because for some reason Carvana doesn't want you filtering trim... I have a result and want to sort by lowest mileage... ALL TRIMS come in the list.
Wonderful programming team!
Decent, Could Be Better 3/5
App works fine for finding a car quickly, and making an impulse purchase. I think for people who may take some time to think first, some changes could be made. The SEARCH should have a history. You should be able to save a specific SEARCH FILTER, so you don’t have to do it every time. (Like BMW 4 series, 4- cylinder, RWD, for example. So you don’t have to keep filtering. )
Better pictures of the interior would be great.
The wear & tear pictures are definitely appreciated though.
Finance Calculator can help, to see affordability of a chosen car.
I like the app, but those things would make it easier for people who might try to save up before buying.
I also wish the cars weren’t marked up so much 😒.
No Apple Pay 4/5
I want the satisfaction of buying my car with Apple Pay. The feeling alone would make this perfect. 🙁
Subpar app for an awful company.
Bugs uploading drivers license during purchase 1/5
I have tried unsuccessfully over two days to give these guys money. My drivers license upload hangs on my cellular network (Verizon) and on WiFi (5Ghz fiber connection). I have tried an outright photo taken within the app, and uploading a photo of my license I scanned with the Scannable app. I have restarted the app multiple times and restarted my phone. I’m on the latest iOS and latest version of the Carvana app. I’m no Elon Musk, but I think if I had an app where users were trying to give me $40,000, I would make very certain that process worked without friction.
Tried to search for truck using “Callaway” as this is a Denali option or up graded model also available for other 1500 trucks. Not one strange as a general search anyone can easily search for and 4 major GMC dealers have in stock. Even tried searching for 1500 figured I had to dumb down the search, not one. Played with the app for about 30 minutes before I deleted. Do not waste time with this app
Way too expensive 1/5
Don’t waste your time going on this app. They charge way more than what the car is worth. I’m super interested in Camaros and I looked at a few. All of the were over 20 grand even for 2010s. I looked up the worth on Kelley and it was worth so much less than what they’re charging.
Not What Is Advertised. 2/5
This is my first time writing a review, but with that, Carvana has excellent customer service. But, what they advertise online is not what they are selling you. I bought a 2017 Chevrolet Cruze LT Sedan 4D. Under the details about my car (with the VIN included) they had advertised that this car comes with keyless start, heated seats, etc. Also, in the photos, you can see where the buttons for the heated seats are. Well, when I had my car delivered to me, this car did not have that. When I was talking to the delivery guy and going over paperwork, I brought this up to him and he pulled up the advertisement and all of a sudden these features were not on the page. He suggested that I had gotten confused with another car I was looking to purchase. But I had priced this car with these features on KBB to make sure I was getting a good deal. Well, fast forward some months later, I finally found the original advertisement for my car and low & behold it has these features advertised with it. Now I am up-side-down on a vehicle with a baby on the way. Saving your stress at the time of the purchase is really just delaying it later down the line when you’re owing more on a vehicle than it’s worth that you purchased with them. Also I have contacted Carvana & they won’t do anything about this. The people on the phone were very nice and everything, but Carvana as a whole is not what they make it out to be. If you do purchase with them, be very wary.
Carvana is fantastic. 5/5
*This is a review of the Carvana company and service not the app itself*
I took delivery of my 2012 CTS-V last week and it was a smooth process. They do a great job of trying to provide as many details as possible about the car, even tiny imperfections on the exterior. My only complaint would be that on delivery day Carvana had to Uber me to where the car was because they were short on drivers, not a big deal. I am now coming up on my 7th day with the car and couldn’t be happier with my purchase. No time wasted dealing with dealer fees (scam) and slimy salesmen. I highly recommend Carvana to anyone who is in the market for a car.
Why is this app so slow?! 3/5
90% of the time I get a message telling me that my search results couldn’t be loaded.
iPad version doesn’t work. 1/5
I’d like to use this app to look for a car but it will not search. In fact the version I have won’t even change locations. I live 2700 miles from the default location. Useless but I wish it wasn’t.
No Trim level search 2/5
By Suth Rungar
So-so website, no Trim level search or distance preference... Very basic car filter search