YESSSSS!!! DO IT!! 5/5
I have never been treated with such love and respect from a car company! It’s the total opposite of going to a car dealership. You can customize your deals and they have GREAT DEALS! They also have different groups of cars to fit your budge and what you are looking for. Free shipping on cars and great monthly payments.
Great App 5/5
I really enjoy the app bc I can make my payments on here; however, somehow my bank info wasn’t connected anymore so I was prompting it back in. As I was completing everything, I hit save but it took a really long time to accept it in which it stayed on that screen for a while. I’m not sure if it’s a system issue, but it would be greatly appreciated if it get fixed sooner than later.
Freezes and crashes; links don’t work 2/5
I love Carvana, but the app leaves a lot to be desired. I had to finish my transaction through my web browser because the app kept freezing up, or just simply not following links and opening associated things.
No payment confirmation 1/5
Please let us know when we make a payment so we don’t pay it twice. Called and was told there was no way to cancel the 2nd payment. It hurts a little bit to be honest.
Features taken away? 1/5
Since the new update, I can’t seem to find anywhere on here how much I currently owe on my vehicle. Really frustrating..
Carvana is Peace of Mind Nirvana 5/5
The beauty of this service is that everything is 1000% transparent. No mystery, no b.s., no shady dealership nonsense. You apply to financing and trade in and it took all of two days and the vehicle was mine. Carvana, where have you been all my life?
By The Fifth Hokage
Should be easier to navigate. Like the my Verizon app.
Mr. Craig 4/5
Co-pilot/Carvana seems to be a real convenient way of vehicle shopping.although I haven’t used it in its entirety,I feel they have everyone’s best interest at heart.
Only thing that might be improved is more pictures and scratches shown in a different light.
I gave it a solid 4-41/2 stars.
Fix your app it keeps crashing and won’t load nothing
Inferior offer 1/5
By Negitivity from Carvana
I was offered $1000.00(+) less than Kelly Blue Book said my car was worth!!! To me, when your in a credit building situation, being taken advantage of is ridiculous! I will never use this company to purchase a car.... they would sure resell it higher than what they offered me! I would have to roll over the negative equity to the next vehicle and have a higher interest rate just based on the amount owed. -Adam
I hate this app 1/5
Told i was approved for 1500 down on a car but when i go to look at the inventory everything says purchase pending everytime this is a waste of a download
I love carvana 5/5
Carvana is amazing! You can have a car in 5 days and be approved in less than 10 minutes! Hassle free you dont have to worry about dealerships getting over on you and they provide cheap insuramce policies to when purchasing the vehicle. Also the shipping fee is worked out through the financing so literally if you are approved for 300 down that is all you will spend!
Good but could be better 4/5
By Kiley Girls
The app is nice but not as great as the mobile website. “Build my deal” is impossible to find and it’s slow to update something I favorited on the website especially if it’s a “coming soon” car
Great buying experience 1/5
By vin garreca
I live the car I purchased however today I had my first problem paying with the Carvana app in months. I called carvana and the “customer service” rep was extremely rude! Best advice is pay through bridge crest website because they are very polite and helpful!
Buying a car 5/5
Carvana changed my life and made this process so easy. I would like to say thank you so much and I would refer anyone to them before going t a dealership. Carvana CEO is a true trailblazer when they came up with this idea. The staff is amazing and I absolutely love this company.
Good but needs work 3/5
Great concept for an app but has some major bugs to work out. When trying to set location it keeps giving me an error. When trying to filter cars they work half the time. Sorting doesn’t always work. Adding to favorites doesn’t work. There should be a way to view a car list in general that you can filter down without having to put in a specific brand or keyword. Once bugs get fixed, the app would be a solid 5 star.
The best way to buy 5/5
I am so impressed with Carvana..I can’t say enough they really did this car buying process justice.. speaking for myself, and some others who hate how dealerships lie and do everything possible to rip you off . Just sitting at your home making a purchase is just perfect and relaxing. So can’t wait until my car come home to daddy. I chose the delivery process which is great and freaking free... how the heck can you beat that ..
Five Star! 5/5
Absolutely hands down the best car buying experience I have ever had. I didn't have to sit in a crappy dealership for 5 or 6 hours in pain. The app was very easy to use and has tons of vehicles to choose from. I literally laid in bed and watched TV while I picked out my car. The process was extremely easy and I got approved quickly. They gave me a very fair price for my 2016 Chevrolet Colorado. More than I owed on it!! Picking up the vehicle at the vending machine is an extremely cool thing to watch. The staff were very quick and efficient in getting my car ready to go and signing the final papers. I can't say enough what a great experience this was. I will definitely go through Carvana again when it is time to purchase my next vehicle. But that could be awhile. I got a BMW 328i that very well could last for 2-300,000 miles. If your in the fence about doing it, just go ahead. You won't be sorry!!
There is no help in the app if a person tries to exchange a vehicle within the seven day exchange period
Purchased and financed a car in less than five minutes 5/5
By p2p payment app
I will be honest, I was a little skeptical. I am self-employed and only had my bank statements to prove my income, and was really worried about that. I found a 2017 Hyundai Elantra with 27 miles on it (yes, 27) and saved $11,000!!!
I provided my bank statements and my drivers license, Even traded in a lease that was six months from being paid off. My deal was approved within a day, and my car gets delivered next week. The whole process from finding a car, to approval, and practically signing the papers took around five minutes. That’s it.
Try it out, you will be surprised to find out what you really qualify for.
Oddly, car search results are different on the app than on a computer. Makes me lose confidence in using the app
My New VW Passat 5/5
By Volkswagen mama
I was very pleased by how quickly and easy it was to purchase a car completely online. I will never go thru a dealership again.
Too expensive cars 2/5
I was looking around on this app for the basic or mid luxury car, they are just too expensive. They sell these cars well above KBB used car value. There’s no way to negotiate with Carvana regarding prices. So I’m good, I’ll shop around in person at dealerships till I find what I want.
The good about this app is the convenience in picking the car you want and having it delivered to you (boy technology has gone far). In addition the information about the cars on Carvana are detailed with pics, even including a Carfax report. That's the main reason I’m giving it a two star.
First time buyer 5/5
This was my first purchase with Carvana and I couldn’t be happier. The process of buying was so simple, I think I may have spent 30 to 45 minutes of my time with everything that needed to be done to get my vehicle. The day of the delivery which was supposed to be at 3pm, I got a call from the delivery driver that they were running behind schedule and wanted to make sure it was ok to delivery a couple of hours later, of course I was fine with that, what’s 2 hours when I saved who knows how many hours and gas while they did everything for me? When the vehicle came I was shown a scratch on the vehicle that the website had already disclosed, honestly if I hadn’t been shown I wouldn’t have even seen. Carvana has exceeded my expectations. If I could think of any changes it could only be to give themselves a window of delivery time to allow for traffic and unforeseen instances causing delays. I will be recommending Carvana to anyone I know that’s in the market for a vehicle.
Best car buying experience 5/5
Never go to a traditional car dealership again
Pending sales 4/5
The app is great and it’s so easy but there should be a way to filter out pending purchases that you can’t do anything with. When I set my filters the first 3 pages where all pending purchases that I couldn’t buy so I had to go through all of those before finally finding a car I could be
WHOOPS! Something went wrong getting your location.
Can’t use the app, please fix. My location services are on.
Location feature doesn’t work 1/5
If you live in Florida the closest cars you can look at are in California lol
Deleting as soon as this is submitted...
A car full of water 1/5
They make you put the car on your insurance before they will let you take possession. I put the car on my insurance and then when the car got here, the trunk was full of water. I had to pay money to my insurance company to reject a car with a pond in it.
Car buying of the future! And present😊 5/5
By on top of the wotld!
Definitely the route to your dream car! Don't have to deal with shady salesmen or their pushy managers. Saves you $$$$$$ Minutes of your time instead of hours.7 day test drive. Why would you want to go give your money away for a car you're not happy with as soon as you drive off the lot?
Research research research and you'll see I'm right😊😊
Amazing staff! Courteous and extremely helpful.
Thank you so much for this incredible experience! I'm in love with my new Jeep!!!
Location problem 3/5
After the last update I can no longer update my location.
The amount for money down doesn’t change like car dealership
5 stars to 1 star 1/5
By Kay M H
I literally don’t write reviews, but what I experienced from the last two days is unbelievable. I realized the newest app update in the worst way. So I was unaware of how to reschedule my payment via calendar, because the old app update has it where I could update the payment via calendar in plain site. The newest update was not the case. I clicked schedule payment and did not realize the calendar was positioned in the corner of the screen beside the hard coded today’s date. So since I did not realize this I click schedule payment for that hardcoded date above the button, I was thinking that the next screen would take me to the calendar. Sadly it confirmed my payment for the hardcoded today’s date. When I realized it was processing, I could not stop the payment process. That is another thing, this app needs a way to cancel payments for situations like this. My sole issue is the small calendar to edit the payment. Called the representative and they could not stop the payment. Called my bank to try to stop the payment. And it was successful. I paid the payment via phone today since this company is blocked from payment process at my bank. Now I have to call my bank back sometime next week to remove this company off the list of cancellation for my next payment arrangement in June. I will be using the website for now on. I never had a issue with this app until now. Sorry for the long post.
BMW Purchase 5/5
Pretty easy. I was able to purchase my car with minimal issue. Very cool. Dealerships are always an emotionally taxing experience for me. Very refreshing to be able to purchase a beautiful car in total privacy without any mind games or needing to interact with disrespectful/unprofessional sales staff.
Search option is awful 3/5
The option to initially search for a car is awful. The first option should immediately let me search by year make or model. After the initial search you are then able to sort by make and model. Put that option FIRST.
Five Star Worthy! 5/5
Great company that was super easy to work with and very communicative! They were amazing from start to finish. I’d definitely recommend to others!
Don’t know why this app is so slow 2/5
I thought maybe it was my phones data but even on WiFi this app is unusable.
App update removed major use case functionality 1/5
The previous version of this app showed you how many payments you have left such as 45 of 72. Now the app only shows historical data and doesn’t tell you how much you have left. Each time you are planning your finances, you have to do it on spreadsheets. Updates should add value and not remove functionality. It ruins the whole experience for Carvana loyal customers.
Wish I could get this to work 1/5
This might be a good app if only I could change the zip code so I could find cars for sale near me. Any attempt to do so results in the error message, “WHOOPS! Something went wrong getting your location.”
I closed all afternoon apps on my phone. Problem persisted. I did a hard reset on my phone. Problem persisted. I uninstalled and reinstalled. Problem persisted. The only thing I haven’t tried was wait. Attempts to reach support via their website chat went unanswered.
The only plausible technical issue I can think of is is their zip code database wasn’t running online for their app to get city / geo location coordinates.
I’ll have a look later. In the meantime, it looks like I’ll have to try their web site (if it’s working) or another service.
Great service 5/5
By G G Glitter
This was the absolute greatest experience I’ve had purchasing a vehicle. The entire process from beginning to end was so pleasant. Everyone that I spoke with were so helpful and courteous. Thanks Carvana
Dealerships in the rearview 5/5
This was the easiest way to buy and sell a car. The app is now even better where you can buy in the app with financing and trade in valuation all there. Right to your doorstep. No games. No other way now.
Needs a way to save search 3/5
I wish there was a way to save my search criteria
Carvana Rocks!!! 5/5
Very easy, convenient, and reliable... fast easy approval. Very Nice and respectful advocates... will do business again in the future... A+Experience...
The Best 5/5
The best cat buying ever!!!!!!!! Fast no hassles In and Out my appointment was 9:44 am I was pulling off lot at 10am
Honda CR-V 5/5
I purchased my Honda CR-V and I’m extremely pleased
Sell my car 2/5
What happened to the sell my car option? I found it 2-3 months ago on here and it’s been gone for about a month. Am I missing something???
Unprofessional, lazy staff 1/5
My car was delivered with:
-Spray painted rims
-A loose Antenna cover that fell off on my first car wash
I absolutely needed a car for my new job so I had no time to switch cars, I had to take the car as is because of how much time was invested. If it wasn’t for that I would have returned the car and kept looking. At least it runs good.
First time purchasing a car via app 5/5
I must start by saying that I traded in my vehicle and purchased a car using Carvana and this has to be the simplest and easiest way, I ever purchased a vehicle before in my life. I’ve purchased many vehicles in the past. so that means a lot!!! I will most definitely purchase my next vehicle from Carvana again
Interested rate 1/5
By Eliud ortiz
The interest rate of 7.5% is too steep.