Cashapp locked my account and stole $100 1/5
By alexis bunny
My boyfriend send me $100 after I got my cashapp card in the mail I set up a pin , it’s basically a debit card . Next morning 6 hours later I find myself locked out my account , at first I thought I got scammed and hacked then I find out it’s cash up themselves and not only will they not let me refund him his money or add a debit card to cash the money to my bank account but they locked and froze my account so now we are in dispute for $100 that’s just floating in the app no one gets it . He’s on deployment right now but we will be filing fraud. On this app .
Quick Question 5/5
By Hmph .!!
Nothing’s Wrong , I Was Just Wondering Why You All Took The Feature Away Where When You Clicked On Someone In Your Recent Transactions You Could See The Total Amount Of Money Sent And Received .!? That’s All .. I’d LOVE TO HAVE THAT FEATURE BACK .. PLEASE AND THANK YOU IN ADVANCE 🥰😘
DO NOT USE APP 1/5
By Dooms girl
I sent 125 to the wrong account and I requested a refund from that account and they declined it. I contacted cash app support and they didn’t help me saying it was nothing they can do about it. I’m livid I worked hard for my money only for someone to be able to take it and not be able to get it back. This app is trash I rate no stars yet they make me put in a star before proceeding with my review
By Tara cure
Do NOT USE THIS APP!!
Horrible customer service! Seriously…. 1/5
Dont use this app, i sent $100 to a family member and used an old account of hers, within minutes I notified them, they were not helpful. It took over 2 weeks to get my money back. So much for helping someone out! Never again will i use this crooked app!
Good and bad 3/5
Pros: easiest way to send money
Cons: Never hold more than $100 at a time because of potential hackers. The new “pending” transactions as if this was a legit debit card is ridiculous.
When it works. 2/5
By Poop4ur momma
This app is cool and all. WHEN IT WORKS. It literally always crashes every single time I use it.
Missing money 1/5
By aunt ddd
Cashapp cancelled a $200 payment to my son. They said for security reasons. They won't talk to either one of us about it. This is one way they make their money. I can't afford to use this app.
Not letting me download cash app 2/5
It keeps sending me to the billing address information every time i put in my apple ID password ???
Money stolen 1/5
By besty ball22
Cash app steals money every day i don’t really recommend this but it’s steal a hood app
Don’t use this app 1/5
By ms neal _21
There is no one available to speak to it’s all a fault
Cash app 1/5
My cash app keeps crashing!
Absolutely amazing 1/5
And very unorthodox business practice! Claim to provide excellent customer service yet it’s quite the opposite. Have had people steal money from my account they took their time handling it. Use their services as a regular checking account per their suggestion Yet they close my account with no warning & no access to my funds! Per their suggestion I use my cash app as a regular checking account to do normal every day activities as people would do now I can’t pay my bills because with no reason given they close my account. If I could provide screenshots on here I most definitely would!!!
Don’t waste your time.. 1/5
They’ll close your account without warning and expect you to figure out what you did wrong.. No answers.. no support.. no number to call.. They’ll deactivate your card and you won’t know until you’re embarrassed by trying to use it and get a declined announcement.. I gave them a try 3 times and they closed the account for no reason every time. I do not recommend..
Beware of hackers 1/5
My account was hacked into multiple times and money stolen and my phone number and email address unlinked. This app is a nightmare and I will never recommend it to anyone.
Bad app for Bitcoin access 2/5
I have been trying for approximately 2 months to get verified to buy and sell Bitcoins. The verification documentation is inaccurate, and does not list all requirements you must have to buy and sell Bitcoins using this app.
Requirements that are not listed include owning a CashApp debit card and having an option set, which I have yet to find so I will not name until I do. Opening a debit card can take weeks at best. Then you have to decide how you are going to get funds into the account. I have asked for the documentation of what is needed to open a Bitcoin wallet updated. There has been zero response if they are going to correct this.
You must also verify you are who you say you are. To do this you must use the app to take an image of a document on their approval list. In my case I used my divers license. You also must send a selfie of yourself using the app. The process is very rigorous as you must hold your phone at the optimal height and angle before the app takes a shot. You have no control as to when the photo is taken. It’s a big guessing game and you never know when it will take the photo image. The app shows you the image and gives you a choice to use or retake the image. Beware, it can look crystal clear when it shows you the image, but it may end up unreadable to those reviewing. If they cannot read the image you will not get approved. They will send you a text message when not approved, but may never tell you why it was not approved. Then after you open a support ticket, you find it has to be sent to the next level support. You then wait in limbo until you are contacted back. They tell you up front that it may take 2 hours, but it often takes longer.
Does anything ever gets fixed? I don’t know. Only after I threatened to close my account and write this review have I seen any movement on any of the issues I have brought to their attention. Only time will tell and I will update the post as I see progress or not. I gave the app 2 stars, as the Cash part of the app seems to work very well. This includes the debit card.
My background includes over 37 years in information technology as a programmer, system programmer, software development , and customer support. I’ve worked for non-profit companies as well as Fortune 500 corporations .
Pleas fix glitch 4/5
Dear Cashapp, love the app but I’m getting a little frustrated with the fact that it’s been almost a whole month to verify my identity. I’ve accumulated bitcoins and would appreciate it if I was able to handle/use/own it.
Terms and Policy 2/5
By ciera jade nealey
Kicked me off the app for no reason . I didn’t do anything against the terms and policy to my knowledge . This app was pretty good up until that point . I think creating a whole other account would be pointless .
DONT DOWNLOAD 1/5
By troubled ex customer
I do not recommend this app my account been hacked and the customer support isn’t supportive at all
I tried login in my Cash app in my other device and it keeps telling me unable to login on this device
Sad face 1/5
Why everything always pending?
Worst payment app ever !!!! 1/5
By Kb the big
Don’t download this App the customer service never helps you !!! There are better apps such as Venmo ,paypal and zelle
I had an recurring issue that could of been solved if the funds were being reversed but because of the lack of service I wasn't able to be helped !!
Needs Widgets / iPad App 2/5
Please add iOS 14 Widgets. Bitcoin, stock and cash balance widgets. iPad app, especially good for stock trading.
Where did iMessage app go?
There are other money systems out there 1/5
By tre trev ipad
To easy to make a mistake…Irreversible
IT’S NOT SAFE 1/5
By the best of the best fan
Do not use this app they aren’t able to protect their client from scammers, and even they don’t help when the people get scammed.
By Agent Hobo
Cashapp is how the boys in the cage say “The Truth”
Very unsecured 1/5
If a person gets into your phone and you have this app download they will be able to access your funds not only in the app but also your bank account connected to the app. This should be a easy fix but until then uninstalled…..
Is anyone having the issue when you tap the CashApp icon to get in it blinks back out ?
Convenient until… 3/5
App is good until you start getting too much money through the app and they shut your account down for nothing, I currently have to make a third account.
Two fingers up 5/5
Great app so good that Venmo try’s to hate on them but it’s ok cash app takes the cake. For the fact that it’s much easier to make or receive transactions
More teen accessible 3/5
Making it teen accessible would help tremendously…I’m emancipated and it’s difficult to use at times especially when they want to check my social and stuff I don’t mind that it’s just I’m not 18 other than that it’s great this is my app for payments and everything
F*** this app 1/5
If I could give negative stars I would. This app is awful for direct payout. I was told I would get my payment immediately and now I have to wait 24 hours before it even goes into cash app. On top of that I have to wait longer for it to go into my bank account. Ad I did not get a warning. Then they proceed to send an email that states “they WOULD SEND MY MONEY” no you are sending my money!!? On top of it they told me to “ exercise my patience”. Excuse you? I have bills to pay. How about you give a notice before telling me it’ll be instant. and I will exercise my patience else where, f u cash app.
TRASH App 1/5
Can’t use app because it crashes every 10 seconds. And updating the app doesn’t help.
Top tier garbage customer service 1/5
By shamel H
When issues arrive on cash app long story short don’t expect a resolution from support, figure it out yourself . Didn’t experience an issue that even warranted this much hassle but my god. I closed all my accounts , word of caution when it works it’s great but if you run into any issues , good luck!
Great idea, poor customer service 3/5
I love the ease and convenience of this app. But let’s hope you don’t ever need customer service. There’s no phone number only a chat option. They keep bankers hours so if you need help at night or in the early morning you’re screwed. And if you don’t happen to be online and available to chat when they do decide to finally get to you they just ignore you the rest of the day. So it seriously seems like you’re supposed to work around them and not their responsibility to work for their customers.
Awful app 1/5
Barely works. Will hold your money hostage and force you to scramble to find your ssn or it won’t give you your money or let you send it anywhere at random times.
**BEWARE**THEY WILL TAKE YOUR MONEY 1/5
I have invested in amc stock on cash app and now they have completely locked me out of selling my stocks, when attempting to contact support I wait hours and or days for any reply’s. Several attempts to unfreeze my several 1000 dollars and still no luck it’s been months!!! My last attempt to transfer my stocks out of cash app into another broker has failed again for the second time, it takes 7 business days to transfer.. when contacting the receiving broker they informed me cash app did not take any action to do the transfer. **BEWARE THEY WILL STEAL YOUR MONEY**
App Crashes 1/5
I cannot use this app it crashes!!!!
Keeps shutting down. 2/5
The app has been shutting down now 5-10 times before I can actually use it. What is going on? I’ve had to delete the app 3 times now and still nothing.
Wasted quite a bit of time and money on this app, not happy 1/5
Scams you out of invitation bonuses as of late. Wouldn’t recommend, seems sketchy enough with that going on, plus i’ve had money stolen from me on here and so have several of my friends. not a safe or secure app to use. plus the false advertising is just upsetting as well. customer service is not helpful either…
ETHEREUM ENABLEMENT 5/5
Why is cashapp not trading ethereum on its App?
It said I have to be 18 which is understandable, but when it forces me to take a picture of my license it will not let me go back and remove all my information so it is all stuck there and I am not able to even access the app
I reported a person for scam. But cash app didn’t accept refund. Took them forever to even process it. And I wasn’t even given a notification with the answer. I guess they were hoping I would forget.
BEWARE OF HACKERS 1/5
By alan buenrostro
Do not download this app. I have proof of all HACKING transactions that go through without my authorization. I reported it to cashh app support and they don’t do nothing. I only do cash app transactions with my family and not random people and I still got my money stolen.
By Amano Abayo
I never seen what kind of this company they take my money and I ask for assist no one is help me and their associates also joke when I ask for help
They take my $80
0 stars they closed my account for no reason at all and can’t make another one. They gave me no legit reason why and basically told me it’s nothing they would do.
Messed up login 1/5
By was up the this app
How dare u ask for my full social security number.I already had a account in you logged me out.I no I’m 15 but still u did not ask all this the first time. Now I’m very confused because know my money just sitting there waiting to be spent.
Why I don’t have the check, and the deposit location? 3/5
By Jaison Jimenez
Help me pls
Good App. Bad Support 2/5
Use PayPal. If you are scammed like I, all Cashapp does is send your scammer a refund request — like that’s going to help. There is zero protection here. Go somewhere else.