Terrible User Experience 2/5
The user experience (UX) is not intuitive. I wanted to custom order a bowl and the UX displays a selection of standard bowls (e.g., Lentil Avocado, Tahini Caesar, etc.) and be titled “salad”. I selected salad and it wasn’t clear what kind of greens were in the bowl. I then picked Greek salad and saw that some of the greens, toppings, etc were circled, indicating they were included. I didn’t want olives, so I touched the circle, thinking it would remove the olives. Guess what, it doubled the olives. I then saw I could delete items at the top of the screen. There are many other issues with UX, too.
Updated comments to reflect v 3.3.0:
You can now delete items from specific bowls. However, I think having to swipe left to right is an awkward UX when compared to something like Chipotle’s. I’ve upped my review to two stars.
Convenient, but… 2/5
Creating and submitting orders is a breeze.
However, this is an app that will send you ceaseless advertisements to your notifications screens…. Turn them off, you say? That means to turn off all notifications from cava….
Steer clear of this and use the browser instead.
No option to communicate allergies 1/5
Please add an option to communicate about food allergies!
Never connects to the internet, logs you out of your account constantly
App is broken, will not allow me to place orders
Points going away 2/5
By JN Robertson
So I love cava but their point system is pretty crummy. If you don’t use your points super fast they disappear. The way chipotle does it if you are inactive for 6 months they get rid of them. Cava is really annoying to assume I can get to cava like 10 times in a three months span. Like bro I can’t afford to just go out all the time.
App is ok. Integrated door dash delivery is not. 1/5
Two orders placed and two failed orders. First one never arrived. Second one arrived after 2 hours. Terrible.
Cava food is great, Cava app is not 2/5
By Mr. Man Pumpkin
I love the Cava food. I do not love the Cava app. For how wonderful the food and in-store experience are, I would expect the app to have some common order flows and technical issues worked out.
Good luck modifying an order you made in the past, you’ll crash the app! Trying to place and order? Nope, “Technical issue, go visit us in person.” Or try again four times and, oops, the thing you deleted from your cart was ordered, too!
On a positive note, the app does a great job helping you make sure you’re ordering from the right Cava.
I am not able to register 1/5
I hit the ✔️ mark and it doesn’t go forward neither says if there’s any wrong information or space in blank. I just cannot place my order then. What is this app for?
Love the food, HATE the app 1/5
I have tried 8 times and 3 different payment methods and it will never place my order. I wait for about 5 minutes and it just keeps loading and loading and never goes through. This isn’t the first time this has happened. I will stop eating at CAVA if they can’t fix their app.
By Mr. Microphone
Had a terrible experience with it but it apparently works better now. Hopefully it merits a full 5 stars! Time will tell
Not the best UI/UX 2/5
This is among my least favorite lunch time on the go apps. They make it difficult to pull up your loyalty bar code and also it constantly signs you out so when you're looking to pull up the bar code at check out you will be scrambling to recall your login info. I don't have this issue with most other food apps.
Login issues 1/5
Please stop making type in my login every time. You can do better
Bad App 1/5
I spent a lot of money there and signed up for the app after I picked up my order. The app wouldn’t let me add points from a receipt. That’s App 101.
Don’t. Ad Spam. 1/5
Yet another app that spams you with push notification ads.
Not able to create an account 1/5
I tried to create an account and it seems to be broken. There’s no button at the bottom to submit the form and the check mark at the top right doesn’t work even if the form is completely filled out. So I wasn’t able to sign up, create an account, or place an order today ☹️
OK to submit an order. No support available. 1/5
Was able to submit an order through the app, but when we were missing items, there was no way to contact anyone through the app. The store told us they were not able to help and we had to submit a request through the website.
Won’t let me make an account
Love the food, but time estimates are terrible 1/5
Currently waiting for an order that should have been ready half an hour ago, 45 minutes after placing the order. When I ordered, this app told me a 15 minute wait. Soon as i arrived, there were several dozen people waiting with me. Pretty obvious these estimates never made any sense. I genuinely feel terrible for the staff that have to bear the brunt of unhappy customers. The app developers have clearly let them and customers down big time.
Awful non Responsive app 1/5
Oh my ohh my this app is awful. Froze up during first order! Trash app, wouldn’t even refresh from clearing ram. I will not be using this dogsh**t app again
Intuitive, easy to use, needs a note or special instructions field 5/5
Great app, well laid out, but needs a place to include special instructions or requests.
The server is always down 2/5
The app is nice, but it always says that I am offline. Screenshot your point card when you can!
Cannot complain 5/5
The App did its job
Always an issue 2/5
There is always an issue when ordering through the app. Either it is never delivered, or link to the tracking is corrupt. Needs major work.
This app is a nightmare 2/5
So difficult to use. If you lose your time slot, it does not add the persons order and you have to start all over again. If the new time slot gets filled, rinse and repeat. While I eat my lunch, I am reminded of the difficulty to acquire said lunch. It was hard to find an “on the side” option. We don’t order the office lunch from here much anymore because the app is confusing for new users and wastes time for when we could be ordering somewhere else. I am left with a bad taste in my mouth.
Food not delivered (twice) 1/5
Two times now I’ve trusted this app to deliver my food and I’m very sad to say both times I’ve been sorely disappointed
Extremely Frustrating 1/5
Doesn’t save order history. Says items are out of stock but not which items. Does not let you transfer location easily. Have only used app 3x but have ended up canceling order twice.
Everything out of stock. Long wait time 2/5
App used to be good. Now always shows 90% of menu items as being out of stock. Typical pick up time it shows you is 1.5 hours in the future so it really offers zero convenience
Payments not working apple pay and card 1/5
No payments are being accepted always showing technical difficulties
Apple Wallet? 2/5
App says I can add to Apple Wallet but no such button appears. Says the same thing on Android (even though it should say “Google Wallet”) and nothing shows up there either.
There is no support if there is a problem with the app 1/5
I have used this app a lot and like CAVA. I have never written a review before, but the app created all types of problems for me today. I made an order and received a confirmation in the app and my credit card was charged. I went to the store and they did not have the order. They were extremely rude and gave me an email address to contact. I strongly suggest that you don’t order using this app as there is no support if there is a problem. I did email them and the auto response did indicate that there is no phone number and that you should contact the store if there is a problem (and of course the store says that they can’t help and they give you an email). Again I like CAVA and have nothing but good things to say about their employees. But I strongly suggest that you don’t use this app and just order in store.
WOW — Amazing UX from a UX Engineer 5/5
As a fellow user experience iOS engineer/designer this app blew me away. The app is very intuitive and easy to use. This is exactly what you want when you’re trying to order food. The animations really tie in with the flow of the app and serve the purpose of communicating the feedback back to the user as any great app should. Aside from all the great animations and transitions, the app does exactly what it should. It serves its purpose well—that is to make it as easy as possible for the user to order food and to get out of their way. Keep up this excellent work. It doesn’t go unnoticed. Some of us really really do appreciate truly great experiences.
Both app and website shows error offline when trying to order.
Great app! 5/5
Looks amazing and works great. So far no issues. Thanks for including Apple Pay!
Cava is terrible at ordering ahead 1/5
I always have to wait while they make my order. I pre order 30 minutes ahead. I arrive, no order. Employee asks me for name, they get my order ticket and start my order. What is the point in ordering ahead. Very frustrating.
No access to customer support 1/5
By Add Bethesda
DO NOT USE THIS APP. YOU HAVE NO WAY OF GETTING A REFUND ON MISSING OR INCORRECT ORDERS. Most apps related to the service industry offer a way to contact customer service. Even if it’s just by email. This app offers NO OPTION for customer service. My order was completely wrong and I had no way to contact them. I tried to call the closest store but they said they didn’t make my order. Not helpful.
Bad app, good food. 1/5
Do not use this app, it constantly malfunctions. Just go to a location in person. Great food though.
Cannot actually order 1/5
"Continue" doesn't work once you put your payment info in. Updated. Tried again. Still doesn't work. Pointless app if you can't order!
Not a great app 3/5
Still not a great app
Horrendous App 1/5
The previous app was much better than this version. Frequent issues despite having the latest and greatest version. These include having my name show up on orders, errors when I click submit order, orders going through but with no confirmation and finally, the inability to use my credit in my account.
I am here often and I can honestly say it is an Awesome place, fresh food and very kind staff !!!
App is broken for months now 1/5
The app is amazing, until you get to payment and it wont process anything. Soooo frustrating.
3 months ago = app never took payment
2 months ago = i seemed to work around it by choosing the apple pay option
now = apple pay option is gone and it never takes your payment
No method for logging complaints 1/5
Ordered using the app as directed - requested delivery as they offered it and ended up getting my food 20 minutes later from a CAVA farther I didn’t order from with the doordasher (they route for you I guess?) calling me not once, but twice to tell me that my address was wrong, despite having the correct address everywhere I looked. Went to my doordash account to see if it’s logged there so I can’t complain to them. No history or record to check within the app, so I can’t report this anywhere else. Only way to complain is by EMAIL, which in 2022 delivery standards, is absolutely ancient. App needed to add a record of orders and an internal complaint system before launching. Only use pickup and save yourself the headache. Food’s still not here.
Food is great - App is buggy and clumsy 1/5
By Second Soldier
Food is great, a family routine once a week - but the app is far from OK. Orders go through - and paid for - but left with an error message leaving you to think it didn’t. Go to the store and order there if you need a CAVA fix. Bottom line: Can’t trust the app. They need to start over with this one.
No indication of the store being closed 1/5
The app itself is beautifully designed, however, at no point does it let you know the store is closed and you can’t order. It would make sense to have to pick a delivery time at the start so that you can know if they can actually deliver to you. Instead, the app lets you go through the process of ordering and entering your card information to then give an error that says “we’re having some technical issues” which is vague.
It would be great if it actually worked… 1/5
I’ve had this app downloaded for 4 months and have not once been able to successfully use it. For awhile, we’d get all the way to payment and then get an error asking us to try again. We’d do so and then it would tell us to just call the restaurant. Despite changing credit cards out and trying to shut down the app and restart we had this problem persist.
Today I logged on, added my first meal to the bag, selected that I wanted to add another one, and then got stuck on a screen with with only drinks and sides displaying. Despite trying to exit back to the main menu, I’m stuck on a menu selector page with only some of the menu.
This app is so buggy! It is costing your company money as we’ve had to change restaurants on many occasions when we don’t have time to walk in or access to a computer to order via website.
Buggier than okefenokee swamp 1/5
Pretty app. Never been able to actually order food on it.
App continually does not work 1/5
By NC Liz
I have tried repeatedly to use this app and I always get to the end and try to submit my order and never can for one reason or another. After all the time spent I end up having to go in and stand in line.