Poor service 1/5
Caviar used to be great but it’s really gone downhill. Every single order is extremely late now and I’ve been delivered the completely wrong order on multiple occasions.
No Armenian Food ? 1/5
Can’t believe food service operating in San Fernando Valley area such as in Glendale, Burbank, Hollywood , North Hollywood etc. do not cary Armenian food such as Lahmaju ( Armenian Pizza), Dolma, Khashlamah, Armenian BBQ, Spas, Khash or Ishli Kufta.
1 star is more then enough.
As an driver for this company there are pro and cons thats bad for the employee ends, and good for the customer . One thing I don’t like about caviar as an worker is the consistency’s there are times the live chat take forever to respond to you when you need them the most . The pay rate jump down you have to rely more on the customer to tip you .
Service fee?!?! 1/5
Are you joking me? 8.99 service fee plus delivery fee and tip?!?! That’s $20 that doesn’t even apply to the meal. No thanks.
Wow the worst 1/5
Loyal customer. Order went 1 hr longer than expected. No refund. They just cancelled. Nothing. Horrible. Don’t use
Horrible customer service 1/5
By Shindo S
First order arrived with only half of what I ordered and they give you absolutely no way to contact anyone about it, even just to contact the driver to get something they forgot. Ruined my night.
Degraded Service 1/5
After comparing Postmate, Ubereat and Caviar I have finally concluded Caviar’s service is the worst: 1. Delivery Speed - worst among the three for same distance. 2. Food preparing speed - somehow whenever I use Carviar as opposed to Ubereat I noticed the food is always taking longer to get ready, much much longer. Either the restaurants are treating Carviar as the lowest priority partner or Carviar is manipulating the app trying to blame the restaurant. You guys should pack up and leave New York.
Not worth the gamble 1/5
Sometimes the food is delivered and sometimes it isn’t. That’s tricky when you have hungry kids. So if you want to live dangerously and take the risk that your food may or may not be delivered use this app. But if your food isn’t delivered at all they will give you a ten dollar voucher for your next game of dinner roulette. Everyone knows a ten dollar voucher tastes great with a side of nothing when your dinner doesn’t even get delivered.
I’ve tried caviar twice and both times the delivery person was so late. I called the restaurant and my food was just sitting and waiting.
Contacted support and they’re very nice, but I can’t count on it.
Terrible customer service 1/5
By Juan, NYC
While they have good restaurants, the reliability is very hit or miss. I actually ordered food twice and it never arrived. There is nowhere to call to get service and track an issue with an order.
Seamless is much better. I deleted the app in protest.
Horrible delivery service- don’t use 1/5
I have ordered 3 times and all 3 times my order was missing things. The last time it was missing half of the entree’s! And there is no number to call when you have a problem so you are totally screwed. I should have learned my lesson after the first bad experience. Will never use again.
Making excuses doesn’t help. 1/5
My boyfriend ordered caviar for us after an insanely long week. An hour and 40 minutes for pizza is unacceptable; at that rate we could’ve driven to the restaurant, ordered and eaten there on our own. The driver called after an hour and 35 minutes, saying it was the restaurant’s fault, but I doubt that was the case because the food was cold. At this point, I don’t really care who was in the “wrong”, we just won’t use caviar anymore.
GrubHub, on the other hand, is very reliable.
Horrible Customer Service 2/5
By C Jo 91
The app is easy to use, but the GPS lags constantly and customer service is absolutely horrible. I was told that my food wasn’t incorrect just because there were things missing. I even sent pictures and they acknowledged that things were missing but my order was still correct because I got the food. Will never use Caviar again. There are too many other options out there.
Very late deliveries 2/5
By Mel Erd
The food is good but the delivery times are not accurate. I have repeatedly faced issues, 20-30 minutes delay. I am no longer going to use the service. I am happy to pay more fees for superior service but Caviar is not delivering.
Could be better in NYC... 2/5
Restaurant selection is generally pretty good, but don’t be surprised if you can get a delivery more cheaply from a different service. What really irks me with some frequency is their delivery batching system: why does it make sense to have someone pick up an order on 90th st and head down to the mid 20s only to deliver to me in the mid 50s? Such a waste. 50/50 chance of an order being on time, which is pretty annoying when you’re ordering something every day.
Terrible customer service! 1/5
I have tried three times to purchase a gift card. I have gone thru the link on both the website and app with no success. When I wrote customer service the first time I got no response at all. The second time I was answered and given another link to place my order that also did not have success. The gift card was going to a sick friend but after such a bad experience I was not interested in taking the chance of adding to her woes if she had the same frustrating experience I had.
App is HORRIBLE! Unusable! Can’t get a person. When you eventually get an email it’s the customers fault. They don’t deliver consistently and the call your driver applet does not work! Honestly. I’ve never hated an app more.
Good app, poor execution 1/5
App works well but constantly plagued by inaccurate wait times and too many fees. A delivery fee, a "service" fee, and a tip as well that comes out to an additional forty to fifty percent more in fees. If you were to compare to what pizza places used to charge ($2 flat fee and a twenty percent tip) this is pretty high.
Waste of time... 1/5
I tried this app and after ordering my order was cancelled with no notice. The restaurant had no idea why and tried to check but couldn’t get through to Caviar. I ended up having to pick up the order myself.
Zero star 1/5
Trash service, always late 1/5
Food is always late and cold, caviar support never does anything to make things right, you’re better off calling restaurants directly and saving your money
Over 1.5h - food never showed 1/5
This service is pretty awful compared to the other food delivery apps.
6:14 order - at 7:41 I was notified that the order was delivered but it never showed.
Support lady was nice but honestly.... now I gotta go drive to Macdonald’s.
Wrong order delivered: terrible customer service 1/5
By John Markos O'Neill
My wife made an order and got *someone else’s* order. She has been trying to get this issue fixed, and there’s no system in place for handling the issue. Customer support is terrible — not the fault of the reps. It’s just that Caviar has not bothered to make a systematic way to report a problem like this.
Terrible app 1/5
Places that are a 7 minute drive are considered too far. I live in the middle of a major city and caviar has like 5% of the options of door dash. Don’t waste your time
Spoiled caviar 1/5
By be honset321
This app is terrible. I’ve never posted a review for an app before but feel a strong moral obligation to do so about Caviar. I just don’t want anyone else to have to deal with the level of ineptitude or dishonesty that typifies the Caviar experience as I’ve had it. They promise you delivery times that are routinely wrong by multiples not percentages. For instance an order that they say will take 30 minutes will take 90 minutes (3X). To make matters worse they send you updates that promise delivery in say “around 5 minutes” and then update that several times so it ends up being 35 minutes. Once the food finally arrives it’s often inedible owing to the length of time the delivery has taken. At this point I would question the credibility of any restaurant that would employ this app. The food delivery business is becoming increasingly crowded and choosing a credible delivery service should be a reflection on the place that chooses it. Caviar is clearly the wrong choice.
Makes Promises it Can’t Deliver 1/5
Delivery windows are a fiction. Food one hour late? Two hours late? Yes, literally. What’s the point?
Caviar is Terrible, and customers show stop using it 1/5
Terrible customer service. See what happens if your order doesn’t arrive or goes wrong. Despite exorbitant fees you have no recourse if there is an issue with your food but to email them. No immediate resolution, and the restaurant don’t care because once they hand off the food they consider it not their problem. This is a horrible service they is over priced.
Doesn’t even work 1/5
At all. It isn’t connected.
Feces in my food and wrong order shows horrid customer service 1/5
In a delivery meal from Thai Lahnna in Portland Oregon I found rodent feces in my rice. After I’d already eaten most of the box, there it was on the bottom. So of course I had eaten this the two days prior and felt very ill, and had no idea why. Now I know the awful effects of ingesting rodent feces. I called 211 and they directed me what to do, so I reported them to the FDA and the CDC. I’m also calling the health inspection department in the morning. I am so shook up. I’ll update the review with their action, if any.
refunded the restaurants feces food, but it did not refund the delivery or other charges.
What’s wrong with the app! 1/5
The app stopped working!!!!
Can’t contact driver 1/5
By JL 5285732
It’s completely insane that you can’t contact the driver once they’re en route. There is a GPS error in our neighborhood and when a driver misses the turn they always get lost for 30+ minutes. A simple message from me to them about where to go would make life so much better for everyone involved. How can you think a delivery service can function without being able to communicate with the driver? This would be a great app otherwise but this missing feature truly renders the entire app useless.
Couriers are dumb or high or both 3/5
My courier decides to drive off to the opposite direction from the drop off location and decided to chill there. How can you get lost on a 4 min drive and make that into a 30 minute trip?
I was going to add one star but Caviar gave me a refund so I’m giving two more. Get couriers that actually have some sort of intelligence.
excellent service, but app is lacking. 4/5
why is there no place to save your favorite restaurants? this is a great lack.
Can’t connect to internet 3/5
The app stopped being able to connect to the internet this week on my iPhone X. It says to check my network settings but literally every other app on my phone works fine.
Expensive & shady 1/5
By Shoop shine
I just can’t recommend caviar… The customer service is lame… The places that say no delivery fee have these service fees so a place with no delivery fee ended up costing me $10. There’s better ways to get your food delivered out there. The plus side my driver was great.
Horrible Customer Setvice 1/5
After three hours, order is still not here and caviar customer service is absent. Can’t cancel and can’t get someone on the phone-restaurant claims they can’t do anything. Post mates or Seamless from now on, uninstalling the app.
Service fee? Your service is delivery 1/5
Used this app to access a specific restaurant. On the first order they said they’d waive the delivery fee, yet there was a $9 service fee. What service are they providing aside from delivery. Also, their prices are inflated. So you pay delivery fee, service fee, higher prices, and a tip, because you know these nerds don’t pay their delivery guys crap. What a hustle. This app is for trust fund babies. Nobody that works for a living would pay for this. First 1 star review, of anything.
They have no customer service, delivery is slower than on any other platform, and they charge a Hugh service fee for no service at all.
PLEASE FIX THE GROUP ORDER SIGN IN BUG 1/5
God I’m so tired of this. We use caviar almost every day at the office and it drives me nuts. When you open the group order link in Safari and then sign in on that page it says you joined the group cart but it actually creates a separate individual cart just for you. So you put all the things you want to eat in it only to later realize you’re not a part of the original group order. I can’t believe you guys don’t know about it, because it’s been like this for years. I complained through various channels multiple times and nothing ever gets fixed.
PLEASE PLEASE PLEASE fix it
False advertising !!!!! 1/5
They’re advertising this on FB saying free first order. I placed order but they still charged me! BUNCH OF BS!!!!
The delivery people are literally crackheads 1/5
I will not use this service ever again. Twice now I’ve had my food WALKED to me, delaying it for an hour. Seeing the person stop in the tenderloin, Lloyd was visible high and had track marks. They refused to refund me for my $50 breakfast for me and my gf, and offered a $10 credit.
This is irresponsible and unsafe. The city needs to step in here and shut Caviar down.
Zero customer service and zero accountability 1/5
Your “contact” page shouldn’t be a bunch of blog posts and FAQs- your users should actually be able to CONTACT you. And if you can’t support users, you shouldn’t be in business.
You guys are perpetually late despite long wait times, and your curriers rarely make it to the door.
A consistently disappointing experience every time. Making the switch to Uber eats ASAP.
Horrible Customer Service! 1/5
I received an email that someone had placed a large order with my account. I contacted the text customer support and deactivated my account so that this person would not continue to have access to my account and credit cards. It has been over a week with no update from customer service or even a refund for the large order placed. Every agent keeps saying that they have escalated the issue to their management team but still no response. It seems like if people are hacking into accounts and caviar isn’t offering to help fix the issue, this should not be an app people should be downloading. Instead of quickly fixing the issue so that I could possibly continue ordering with this app, they have chosen to ignore this. I will no longer use this app or be recommending this app to anyone.
Customer service is garbage 1/5
No actual human beings helping with deliver orders. Can’t believe people use this app with such bad service when there are so many other good options.
Great UI, bad app 1/5
They have great restaurants listed, but half of them are listed as "not available in your area." Unfortunately, I'm ordering food and not trying to discover restaurants that I can go out to eat to. I've tried to order multiple times (which all have delivery available listed and are less than 4 miles from my house, one less than 2 miles), but every one returns an error telling me that the restaurant is not available in my area. I will not be recommending or endorsing this app to anyone I know.
Really bad delivery service 1/5
By T Hou
I waited for one and half hour for my courier but she clearly don’t know how to drive and how to read map, and she took the opposite direction. Ordered at 2 pm but still don’t get my order at 4 pm. This is crazy.
Service is horrible now 1/5
I used to love this service and used it at least twice a week to feed my family. Lately, though, service quality has gone down the toilet. I’ve had two recent incidents where orders took over 90 minutes, and in the latest one, the courier drove away from my house for 30 minutes while the app said the courier was arriving any minute. When my cold food arrived, the courier was unapologetic and customer service only offered $20 credit for a $130 order that was cold and very late. I’ve deleted this app and will be looking for another delivery service.
Idiotic frustrating app 1/5
I entered my address for delivery, which is in brooklyn, was shown multiple restaurants which supposedly deliver, put together a whole long order and only after Apple Pay popped up for fingerprint, I was told that “this restaurant only delivers to brooklyn and Queens”. I picked another place, did a whole longer order again with same result. Back to seamless, thanks for nothing!
Premium delivery service with clear pricing model 5/5
Works great for me, never had issues with deliveries that weren't corrected.
Minor gripe, I don't seem to get notification updates when the order status changes. Not sure if that's just me.