They will cancel orders on you at the last minute. Don’t plan your night around a Caviar dinner.
App is trash 2/5
By m polo 12
App is trash that is all
Don’t Bother 1/5
By LA Baumgart
Caviar was great until Doordash acquired them. Since then the app has gotten buggy (I’ll call restaurant and they’ll say they’re waiting for a dasher while the app says food is still being prepared, or the app will say food ready to be picked up and when I arrive the restaurant hasn’t even gotten the order) and it’s harder to report issues.
Go with Seamless or UberEats until they step their game back up.
Has potential 3/5
Dashers are often unfamiliar with the city and also often don’t read the directions placed in the app. If they are provided with GPS the dashers don’t use it often
Search is pointless 1/5
The search is pointless. The tagging of both products and restaurants is way off.
Search for French, all you get is pizza. (And yes there are French restaurants on this unfortunate service).
The whole discovery aspect on this is a nightmare. You end up pushed to either order some random fast food or the same stuff you always order.
With the diversity of options available you would think that a company that has a whole design team dedicated to designing one app would get this right.
At least get a modicum of personalization.
1 star — for being late to the game and managing to add nothing to it.
Terrible customer support 2/5
By realJohnny Markus
Delivery time estimate was worse than useless. 1/5
By Pete Sees
Asked for delivery between 6:15 PM and 6:45 PM. Actual delivery was about 8:05 PM. Meanwhile the app was telling me lies with continually slipping delivery times. If I had been honestly told how long it was going to take I could’ve made other plans.
Too by expensive 2/5
Too many fees, Too expensive
On time. Food delivered properly. Have used them before. Would use them again.
Thank you for your service.
Apathetic Service 1/5
My account was hacked from California when I live in Maryland. I informed their support team, and their response twice was that they did not find anything suspicious on the account. CLEARLY they don’t care about a data breach. My bank had no problems stopping the transaction and reversing the charge. What a shame that Caviar doesn’t care about protecting their users from tech fraud. Use a different delivery service.
Buggy app 1/5
Every time there is an update lately, something gets broken. Currently, each time I attempt to remove some thing from my cart, the app crashes and closes. This is unacceptable. Developers need to get their act together. I will not continue paying for dash pass if I cannot use the apps effectively. That is all.
Unstable builds 1/5
Not able to get past adding to the cart to be able to actually order. “Network error”. Constant network errors when I clearly am online and have tried from multiple connections at home and work at various times. Fix your app folks !
Online Food App 4/5
Easy to use and great choices depending upon where you are located.
Used to be so good 1/5
Now I can’t even get it to load.
Caviar App Needs Work 3/5
By Mrs. BG
Navigation difficult. Glitchy. Would not recommend using.
Network error. Network error. Network error. 1/5
Network error. Network error. Network error.
Don’t show restaurants that aren’t available for delivery 4/5
I just went through the ordering process 2x only to find out delivery isn’t available.
No resolution to items missing from my order. 1/5
This was a great delivery service until Door Dash bought it. With Door Dash we started getting orders with missing items. Today one half of a $115 order was missing, I had hungry children fighting over the food, and tried to get help from Customer Support. They apologized a lot! And I still did not get my missing items, even though the first agent told me he would get everything re-delivered. Apparently the restaurant could not understand why they got two similar orders in a row and just canceled the second order. Now I need to console my upset kids, order more food (from GrubHub this time), and keep an eye on my credit card for 5 days to make sure I get refunded.
Always one step above!
All natural ingredients!!
Showcases items/restaurants that are not available or not open 1/5
I often pick out food on this app and attempt to order only to discover that the restaurant is closed or the item is unavailable. The experience is very frustrating.
Went downhill 1/5
Caviar used to be an awesome app. Ever since it merged with DoorDash there have been so many problems and the app is horrible. DoorDash has completely ruined the app and the experience. It is very rare to get a completed meal. We’ve had so many issues: the app crashed and our meal was an hour and half late (and we had to pick it up), multiple times the app has said our food was prepared, picked up and delivered within the first 5 minutes of ordering which was wrong (we had to call the restaurant and go pick it up since the app glitched and there was no one to deliver it, not the restaurants fault), and a few times we got the wrong food/they didn’t pick up everything. We used Caviar all the time at the beginning of the pandemic. Now with the DoorDash merge the app is unusable and majority of the time we don’t get our food or it’s cold by the time we get it because we had to pick it up ourselves. We are done using Caviar and/or DoorDash.
Cancelled order after 2+ hrs 1/5
By Karen B*
Ordered at 6:13pm with estimated delivery for 7:49pm. Delivery was confirmed but later delayed as they could not find a dasher and pushed estimated delivery to 8:40pm. This was fine; we remained eager for our order to be delivered, albeit late by another hr. But at 8:25pm the order was cancelled. So after waiting 2+hrs with false hope that food was confirmed to be delivered, caviar cancelled the order as they’re unable to fulfill the order. Would appreciate better time management from caviar so the customer can make alternative arrangements but they don’t seem to care and feel that this was reasonable as they refunded for the cancelled order.
By bsbsj aiabdjsvwja
Sometimes I need utensils and even when I write it in the instructions the dasher doesn’t see or forgets. Maybe you can include a memo/option to the restaurants to ask for utensils specifically?
Was better before! 3/5
It used to be a lot better before DoorDash took over. It lost all my info and favourite places. And now there doesn’t seem to be a way to get referral credit. Why mess with something good? I haven’t found an easy way to find new restaurants either. Also, clearly it is paying restaurants because my favourites used to sometimes give me freebies — now they clearly can’t afford to anymore...
Seems ok 3/5
By John Dan Dooba
I’ve logged out and in, deleted and reinstalled - to no avail. Cart on this app hasn’t loaded for me in weeks. Worked flawlessly until the door dash acq so have to assume they screwed something up with their integration.
Unreliable in every way 1/5
The app: consistent issues with network errors mean I can’t place an order when I would like. (Update! This is still an issue 2 months later. I have not been able to use the app!)
The drivers/delivery people: Service has gone way down hill in the last few months. I also see the delivery people congregating in my neighborhood. With the number of them, I would assume service would be better.
The fees: This is the most disappointing pet. The fees have gone through the roof. And for what?! It’s certainly not the service
Ordering through Caviar simply is not worth it anymore. Call the restaurant directly.
Horrible, Horrible Customer Service 1/5
When you have to contact support four times in one night because they refuse to refund an order that was never dispatched - something is wrong. Very wrong. The worst customer service of any delivery app, don’t bother, look to other options!
Apps cool not gna lie 5/5
By From the Soul De La that is...
Fucn with the app heavy to be reel honest
Worst customer service ever experienced 1/5
The only thing Caviar has going for it is the selection of restaurants. If it weren’t for the choices available there would be no point in using this app. Their app has so many bugs. The order estimate time is always wrong.
There were multiple occasions where my order got indefinitely delayed. I had to reach out to customer service via their chat option. The issue is always that there is no dasher to pick up my order. Caviar makes no effort to address this issue in the long run. The only forward is to contact customer service which is incredibly rude, unhelpful and slow. They accept no responsibility for the delay caused or that you had to go hungry for hours waiting for your food. They’ll offer a measly $5 credit and cancel the chat without even offering the courtesy of “is there anything else I can help you with?” They don’t even wait to ask if you want a refund or cancel your order.
Caviar and it’s customer service is unable to listen to customer feedback and repeated issues. They make no effort to improve or even try to help.
I never order from Caviar if I want guaranteed delivery or want to make lunch during work because I know it will be late or never come. Only order if you’re not hungry or you’re ok with food coming late. Or reach out to the restaurant and order directly. It will get to you faster.
Poor customer support 2/5
Poor customer support and high delivery fees
Best food delivery app! 5/5
There are restaurants on this app that you can’t find on other food delivery apps. Great if you live in a city during the pandemic and you want food delivered from your favorite local places. I find that the food also arrives more quickly when I order through Caviar, perhaps because they do a better job of hand-picking restaurants they partner with. Very happy with this app!
Never picked up food or took over 1hr to deliver after pickup 1/5
By Aw lilac
I assume because this service uses DoorDash delivery people it adds an unnecessary layer of difficulty. When ordering for dinner recently, the food was never picked up after 1.5hrs. Caviar refunded me but I had to get on chat to demand that I receive a credit as well given I had to wait 2hrs to never receive food. I then used the credit a few weeks later and my “dasher” picked up the order and then spent an hour delivering other orders so my food arrived cold from a restaurant 2.1 miles away from my home. If it was significantly cheaper I’d get it but it’s more expensive with all the additional fees. And I imagine they’re also charging restaurants another fee. I’m over these delivery services. Get better! I’m going back to using Grubhub.
If it ain’t broke don’t fix it 3/5
It would have been nice if merging all
Of our saved favorites came with the change
App won’t let me set my correct address 1/5
App won’t let me set my actual address
The dashiest doors ever 5/5
By Lothar Zogg
I drive Uber but I get delivery from DoorDash.
It seems the acquisition by door dash has driven down the quality of service. 1/5
Caviar was so efficient and luxe it’s still probably the best food delivery app ( in terms of restaurant options) but the customer service is dire and the agents are probably exhausted. They are so unhelpful and they copy and paste responses.
If you have any issue with your order all I can say is god speed.
New Year’s Eve order canceled after almost 2 hours 1/5
Order placed at 6:27pm and got canceled at 8:12pm. Why can’t you cancel it earlier so I can order food from somewhere else? Now everything is closed. Thank you so much for ruining the very last night of an already ruined year.
Very poor service 1/5
I placed an order through the app, and food was shown to be still preparing after 90 mins. I contacted customer service, and they said they will send a dasher. Another 30 mins passed, still no delivery. I contacted customer service again, and they had no knowledge of my previous conversation with the other agent. Again, they said they will send a dasher. Finally, they were unable to deliver the food, and canceled the order after more than 2 hrs from my initial order. Terrible. Will not use their service again.
Works well, no group orders 4/5
I really like the group order feature DoorDash has. They should add it to this app too.
Horribly Inadequate Customer Service 1/5
By Dave b 50
I spend hundreds a week in food delivery and you can do way better than Caviar. The interface is horrible. Issues will arise and when I have one I expect to be able to have it addressed. It will not be when you have one with Caviar. Use someone else for you food delivery. Stay away from this one!
So many fees 2/5
The service is average. The fees are excessive.
Love it. 5/5
Even though DoorDash owns. It’s a better service and better, more frequent offers on deals to save $ per order. IE $5 off of a $15 or more order.
Obviously not built for iPad 3/5
The app is broken. It asks you to verify your payment info by scanning your card but it has the worst scanning of any app I’ve ever used. Unusable in its current state.
Always Late 1/5
Ever since they Merced with DoorDash, I haven’t had a single order arrive on time.
Outrageous Fees 1/5
By Not A Farmer
I will no longer use Cabiar to order delivery until they get their fees under control. Delivery Fee + “Service Fee” + “Chicago Fee” charged to consumer plus whatever outrageous fees they’re also charging to the restaurants.
I give up 1/5
They have great restaurants but it’s always one problem or another. I’ve had issues with orders not going through to restaurants and being cancelled after wait for my food, and nonstop app problems. Latest straw is trying to place an order but getting a network error everytime I try to view my order and submit. App says my order can’t be accessed due to network errors. I have tried closing the app, restarting my phone, deleting and reinstalling the app. Food delivery shouldn’t be this complicated. I never have this with PostMates or Ubereats and will just find another way to order from restaurants that aren’t on there. This isn’t not worth the effort.
I liked everything about using the app. My problem is I would like to make sure my order arrives on time and it’s hot before I give a tip. I never have problems tipping but I like to make sure that it’s earned. With caviar it look like the only way I was going to be able to put in my order was the tip in advance?