Inaccurate useless garbage 1/5
By The knock man
App said 30m wait time… it took almost 3 hours to cross, sitting in the desert with a toddler. Garbage.
Very inaccurate app 1/5
By AZ Brad
Very inaccurate app. You can add at least 45 minutes to an hour to the numbers. I would never depend on planning anything with this app. You definitely will be late! Especially in busy ports of entry.
Completely inaccurate 1/5
This app is just another example of how badly mismanaged borders ports with Mexico are. I don’t even know how they estimate the wait times but it’s never been accurate except maybe once. Even the Sentri lane is 3x to 4x as long as it usually estimates it. They could actually have times as fast as this app calculates but the traffic flow at the San Ysidro border is awfully mismanaged and the agents are always creating unnecessary bottlenecks.
Border wait 1/5
Not real time off by two hours
The worst of the worst 1/5
This app is meets just about every negative stereotype of poor government handling. Have been in Baja 4 months and made multiple trips back to San Diego via San Ysidro and this app has never ever been even close to accurate wait times for drivers. The expats of Baja don’t even bother keeping it on their phones because it’s that unreliable, according to their Facebook group. I’m sure they start counting the wait time at some arbitrary point, but who knows where that is. All I know is when it says 90 minutes it actually means somewhere around 4 hours. Trusting this app was a grave error, I didn’t think it could possibly be THAT wrong. But oh it was, and it was the closest I have come to peeing my pants since I was a toddler. The pedestrian crossing seemed accurate. I added one star for that and the decent user interface.
It could benefit enormously from a map view guiding you to the correct lane and explanations as to which lane to use (shortcuts/links to Ready Lane requirements, Sentri, RTC)
Wrong info and times 1/5
By el compa lupe
This app is not accurate. I wonder where they get their information from. I cross thru san ysidro and otay and its never accurate. App days 90 minutes but more like 490 minutes. lol what a waste of space
Why even have an app for this? 1/5
Terrible app. Wait times are not even close to reality. The app said 120 minutes, reality 5.5 hours. I would love to find a realistic app somewhere with real wait times.
NOT RELIABLE!!! 1/5
Times are inaccurate!!! Says 30 mins and turns out to be a 2 hour wait.
Times are always Wrong 1/5
By Ike Heredia
Terrible app. The wait times are never correct. Walking or Crossing in El Paso. Dear Feds please Fix this app to help us cross. Come on man. Its crap
This app is useless, not current, or estimated
This is garbage that caused me so much lost time 1/5
I’m literally writing this review while waiting in line at the Ysleta border crossing in Juarez and I’ve been looking up the the wait times before and during my wait but it was totally inaccurate! It said wait time would be 25 minutes and I’ve literally been waiting here over 1 and a half hours and i estimate another 35 minutes!!! I’m so livid right now and i just hope i will make it over the bridge with less than 1/8 tank of gas! I will never rely on this app again. I don’t think they have any sort of mechanism to confirm the wait times from the beginning of the line to the end as I don’t think they have the technology in place. You would be better off looking at Google maps and looking at the traffic patterns there!
Complete lie 1/5
I think this whole app is driven by fake data. It seems to have no relation to actual border wait times in San Ysidro.
Got to the border at 5:15pm. App said the wait for passenger general line was 240, 4 hours. Didn’t cross until 2:15am, a total of 9 hours. Horrible. Might as well turn the app off since it is unreliable. This is not the first time the app is inaccurate. Frustrating.
Don’t believe this app, showed 80 minutes and it was more than 4 hours
Needs alot of work 1/5
Works half the time, you can’t view the details or add favorites. Can’t recommend it to anyone needing something reliable. Easier to use safari than the app
The App crashes when choosing favs or other options.
Handy. Web version has more info and more timely. 3/5
BWT -APP- has current wait times and historic usage wait graphs (still showing non-covid wait times).
BWT -WEB- has current wait times, near term historic wait times (showed covid times), summary of crossing waits near each other (eg Niagara), some real-time camera views, and a bit more location info.
Both are geared toward frequent crossers.
If you are an infrequent crosser, both are really lacking in location info. Except in a few cases, you cant even tell what state the crossing is in or its location. Look up the name beforehand - warning: it may have multiple names, but BWT only uses one. Even a general map would be useful, the ability to list by state, or just the state listed near the name. Being able to quickly choose alternatives crossings would help.
Even without that, the data is accurate and not hard, but not quick if the crossings are new to you. Just a bit too much unnecessary goofing around when tiny changes would help.
Working good 4/5
I really liked the app. It was very precise when giving the wait time as I timed it.
Missing airports 3/5
It seems to be missing airports
Works a few times, crashes mostly 1/5
I open the app, search for the border crossing I am interested in, it displays for a Second and then the app crashes.
The app crashes when trying to add favorites. The app works ok but it lags at time. Going to give it a few more chances. I’ll update if improved or I’ll delete it.
Have rebooted phone, removed and installed app. Continues to crash as soon as you click on any port. Can’t add favorites. Please fix this app!!!
Developer needs to be fired! 1/5
I think the app is perfect... a perfect reflection of the efficiency of our Govt., which is none, zero, zip, nada! Starting from racist Trump down to many of the racist that run and work at the agency. Perhaps they should divert some of the money they are using for the Trumpi Boy’s stupid wall and improve service.
This app went from a half decent app to a complete pile of dog poop! I take that back, dog poop does not deserve to be insulted that way. I won’t get into all the details since many have complained about the new changes already. But yes, separating pedestrian and passenger border time and the app crashing are at the top of the list.
I also wonder how they come up with the times? I have a feeling that it is from the time you cross the metal gate until you get passed the agent, and it does not include the time you stand in line waiting in the Mexican side.
I can think of so many ideas for this app. May be they should survey the people that need it and use it.
Horrible app.... 1/5
Dont download or trust this app. There’s a margin of error of about 3/4 hours.
It updates every 3 or so hours but the times are always off. Today 9/27 app said 90 minutes. It took 4 hours 10 minutes to cross????
NOT ACCURATE!!!!! 1/5
This app is so inaccurate that it is absurd.
It say borders are open when they are closed.
And borders are closed when they are open.
It showed 30 min wait San Ysidro so we went there and waited 3.5 hrs!!!!!
THIS APP IS RIDICULOUS!!!
Don’t waist your time with this one
The worst of the worst 1/5
App constantly crashes at random times, can’t believe a developer actually put such a bug-ridden app into use. And when it’s not crashing, it shows ridiculously inaccurate wait times. But, that being said, the app is more reliable than DHS itself. 🤷🏻♂️
App crashes 1/5
App crashes when you click on a particular location. Terrible app
If I could give this App a negative rating number I would.
Wait times are no way near accurate!
Both times I used this App the wait time was off by 5 HOURS!
INFURIATING.....WILL NEVER USE THIS APP AGAIN😡
Accurate information but app fails 3/5
Has very good information but when particular point of entry is click. App just fails and quits
Reloaded Rebooted Deleted Reloaded.
8/20/20 App has glitch on Iphone IOS 13.6.1
Crashes constantly 2/5
App crashes constantly, especially when trying to add favorites
Doesn’t work and times aren’t accurate 1/5
Horrible and useless. App collapses when you select a specific port of entry and not one of the 3 ports ever have accurate wait times. Useless.
Times are accurate in south Texas 1/5
Times are accurate in the south Texas RGV area.
Very poor app 1/5
By Tahoe 1
I downloaded the app and the fist time I went to use it the app froze and I had to delete it as nothing works. Not worth the trouble !
It doesn’t work! 1/5
By PJ StJames
The app never stops loading! Once it’s open it never loads!
Not showing the right time 1/5
By M CORONADO
It’s not current update
Useless - Misleading information 1/5
Most of times, the estimate crossing times are wrong. Right now, with a recent update, the app says “60 mins”... I have been in line for 90 mins and I estimate at least one more hour to go.
Also, I went to a bridge that was supposed to have a 10 mins line; but the bridge as closed!!
Not worth to have this app taking your phone’s memory space.
Update every 30 minutes 3/5
I like the app with going across but I would love it if they updated the wait time every 30 minutes. Sometimes there is no delay like 30 minutes after the hourly update but people don’t know because why would we leave the house to waste gas and see how long the line is instead of waiting till the next hour only to have it get bigger or smaller.
Crashes on port selection 2/5
By Tiberius Maximus
App crashes on pro device when selecting a port of entry.
The app told me it would take 15 minutes to cross the border at San Ysidro. It took 4 hours! At no time has it ever taken me less than 2 hrs to cross.
Wait Time Accuracy 3/5
By Lovin Life at the Beach!
Hello All, this is a good app to use when traveling back and forth from Mexico monthly like we do. Lukeville border. The wait time is not accurate as others have stated. I’ve tracked the wait time for the past six months and it’s triple. If you see a wait time of 15 minutes, it will be 45, etc. this is very accurate information coming from a frequent travel.
Crashes repeatedly on iPhone and iPad at Port screen 1/5
By Sailor buoy
Wasn’t tested properly before release. Must’ve been written by a kid. Or Maybe it should’ve been.
Completely Useless 1/5
By S I Cortes Jr.
The update to this otherwise absolutely efficient and reliable app turned out to be another example of inefficient government at its best. Navigation used to be simple, you would add your favorites, and you could see both passenger and pedestrian port crossings at a glance. With the new app, you have to switch from the settings from passenger to pedestrian, quite the hassle. As of August 22, 2019, it works fine on iPhone 8 but it crashes continuously for iPhone 7. Way to go!
Crashes when selecting port of entry 2/5
The newest update deleted all of my favorites (no big deal), but the biggest issue is the app crashing when you select a port of entry to see further details. The app is still usable if all you need to see are the wait times while scrolling through the list of ports.
Better before...don’t update 1/5
Why did they take away ability to see passenger and pedestrian times in the same place. Switching at settings is a waste of time...so inefficient. Was much better before update.
Selecting a crossing will flash the screen of wait times then CRASH. in Tijuana, 0.5 mi from San Ysidro crossing, using “Nearest” function brings up Tecate as #1, am inabulity to get any info beyond high level view, and in case of San Ysidro, only shows east pedestrian crossing with no option to get west. Can get more selecting from whole list but then CRASH. typing into search the keyboard obscures. Part of info presented. Prior versions were at least usable. 2.0.0 is not.
Grossly inaccurate 1/5
Multiply the wait time by 2 to get actual wait time.
Used to be good. 2/5
By Vermont Jean
Whoever developed this app did not check it or used it. It closes when you choose a border to verify wait times. Get it fixed!
Constany crashes 1/5
Loaded the latest version. Select the crossing and the app immediately crashes.
The website is much easier and more reliable. Select one of the border crossing entries and the app crashes. Waste of my time here.
New iPhone XS.