By far the worst streaming app of all time 1/5
This whole service is an embarrassment. We can’t finish a full episode without the audio glitching out and making the show unwatchable. It’s been this way for over a year, it happened the same way for Star Trek discovery seasons 1 and 2. This isn’t a bug, this is flat out neglect.
One would think we had figured out how to make streaming services work by now, but places like CBS want you to pay MORE so you can suffer through an UNWATCHABLE rendition of your favorite shows.
It’s insulting, and I hope someone else here is driven to pirate these shows because the legal channels are just not functional.
Don’t bother, you’ll be really frustrated and waste lots of your time. Other reviews are accurate.
The worst subscription service ever 1/5
It’s unfortunate that you pay for high quality program access only for it to be lowest quality service . The fact that several other reviews include the constant freezing during a show and nothing has been done to date is horrible . The fact that you can not watch a show in unison better yet I still have to literally close out the application completely in between episodes . This is a paid service and its ironic how the advertising never has an issue . I will not be renewing my subscription .
This app is so annoying! CBS has a lot of good content but this year I’ve used the app less and less. You can’t turn auto-play off, so it will run until your phone dies. And you can’t customize your own watch list, so it plays things you don’t want to watch and then adds those to “Shows You Watch.” Madame Secretary is boring and The Neighborhood is stupid and SealTeam is pretentious, but they’re on my playlist forever because I didn’t stop it from playing in time. I really HATE this app. If CBS didn’t have a few shows that I want to watch I would delete it. Also it says 91MB but for some reason it takes up 709MB on my phone. I don’t understand how when there’s no custom settings and I don’t have much on my watch list.
Frequent hesitation 2/5
App stops frequently. Very frustrating to watch a program. I don’t have this much trouble trying to get through one show on NBC or MSNBC like I do this one.
Love this app 5/5
Thank you so much CBS for this app. I am able to watch my favorite Big Bang Theory without any issues. It works perfect to my needs!
Endless ads 1/5
Renewing my review from years ago: It sometimes doesn't remember where you were. If you seek to a position, you get hammered with 2.5 min ads. If you are lucky, you might do it in one shot. If not, you might have to watch 12 min of pure ads, half of which are the same and you JUST watched all of those before the glitchy thing broke. Sometimes it will switch videos while you are watching and cut off the ending. Since that resets you back to the beginning, you get to spend 12 min watching ads. Sometimes the slider bar does not work. It will still prompt ads, but will not change the position of the video. If I can watch anything they have on Amazon, Netflix or xfinity, I will because those are so much better. App is often broken, especially when a new update is available.
I watch NBC most often, but now have to pay monthly for the shows I like. I already pay my television provider now we have to pay to see the shows we missed on regular programming times. The app freezes or drops, to get the program back, then I have to figure out where the show was.
Crashes a lot with Apple TV 2/5
Every time I start a program and cast to Apple TV, it crashes and I have to restart. Can be very finicky with Apple TV.
Commercial free 1/5
Why does this app make it so hard to change to commercial free?!?! Why can't we make changes by going into our account? Why??
Terrible, buggy app 1/5
Downloads rarely complete on the first three attempts (not a connection issue, so don’t even try, CBS), playback is choppy and annoying, app frequently crashes.
Uh-oh. An error has occurred, but we are working on it 1/5
It doesn’t matter where I use the app (phone, TV or Laptop) it is constantly shutting down and I get the error above. This is ridiculous and it needs to be fixed.
Message for the developer 1/5
I will not add this app on my iPhone or iPad unless DirecTV is added in the list of supported tv providers please do this ASAP!
This app is most execelent! Thanks 🤩 5/5
Very good fun 🤩
Great service! 5/5
First, I want to say that CBS All-Access is a fantastic streaming service, especially if you've ditched cable. Exclusive content (Star Trek: Discovery, The Twilight Zone), live CBS channels, commercial-free option, and access to essentially every episode of every CBS television show ever made. I thoroughly enjoy it!
If we're looking at the actual functionality of the app, it's very solid from my experience so far. Can't make any complaints!
Far from with it 1/5
By reallyi dont want that
The cost is high and the result is very low, they only offer the current seasons of their shows. It's a pathetic presentation without the results. A total waste of $$$$ and A huge regret for me and my family!
Compression Artifacts Galore 2/5
I don't know enough about app development to know why, but the CBS app has really noticeable artifacts to compression while streaming older episodes resulting in grainy video and extremely degraded audio. Viewing on a web browser on a computer shows a stark contrast in quality.
It's frustrating that other competing networks can provide content without compromising quality while this paid service cannot. It will be the reason I cancel as soon as I'm caught up on the show we're watching.
I've had a few other glitches that are bothersome, but that happen occasionally enough not to affect my opinion too severely.
CBS All Access 5/5
I had this app for awhile previously, but then dropped it. I have now renewed the app and I’m very glad I did! Now when I miss episodes of shows I like, I can watch anywhere I have my phone!
Great app. 5/5
Very good app. Thank You
Nice overall but offline is unusable 2/5
Offline downloads lag constantly with the video freezing and the audio continuing on. Restart of app and phone didn’t solve.
Will not refund your money!!! 1/5
I had unsubscribes and Apple still charged me for the subscription.
Doesn’t work when traveling 1/5
By What's jokey
Doesn’t work when traveling. If paid for it should work
Not getting what I am paying for 1/5
App does not support Generation 4 and earlier iPads. Every time you try to view a show, it generates a "Fatal Error" message. Also, if you don't watch all the credits on a show and it can't properly track what episode is next. The "watch next episode is five episodes back now, and won't update.
App constantly freezes 1/5
By P Sawyer
This is a terrible app. It constantly freezes.
Extra Charges 1/5
I have canceled this many months ago when the free session expired and I am still being charged. I have emailed about this and have not heard back from anyone.
Very poor app 1/5
The controls are hard to use on the iPhone XS Max it uses about 2/3 over the screen way away from edges on all sides.. you can’t skip the summary at the title sequence. What good is content when it’s a pain to watch
Repetitive ads kill it 1/5
By Ron VI
Just attempted to watch America Idol finale, impossible!! Same speedway gas station ad runs as many as 6 times non stop. After many of these screwed up commercial breaks I just gave up.
I’m trying to watch NCIS can’t get it to load or just sits in one spot. I’m like others why pay for something that doesn’t work
Full time RV travelers-Love The app 5/5
By truck driver dad
This CBS app allows us to follow our favorite shows as we travel.
UPDATED: DON’T USE THIS APP!!! 2/5
I’m glad 2 see that u have FINALLY made episodes for ur current shows free now. I think I will be able to watch CBS shows again. I got rid of my DVR a long time ago...so I simply stopped watching CBS Shows. My other shows from other networks (like NBC & watching This is Us) I usually watch on their apps. Now I can do that w/CBS. However, I’m only increasing my rating to 2 stars until I see how the app works. There are a lot of negative reviews.
AFTER ALL THE MONEY I PAY FOR A CABLE SERVICE INTHE FIRST PLACENOW CBS WANTS TO CHARGE ME FOR USAGE OF AN APP FOR A CHANNEL THAT IS FREE ON MY TV!!!! That’s fine, I don’t watch many CBS Show ANYWAY!!! The FEW I do watch, I’ll just record. REMEMBER DVR CBS...I will record rather than PURCHASE ur broke down app!!!
Why can’t I watch this when I’m working out of the country??.. one of the biggest reasons to use the ap I’m guessing....
Great to watch latest episode 5/5
Able to watch latest episode that I missed, thanks!
nonworking CBS live stream- TECK support & Customer Service areTERRIBLE. 1/5
Negative 10 stars - months dealing w/nonworking CBS live stream- TECK support & Customer Service areTERRIBLE. For $9.99 month commercial free spent months back forth w their “teck support” & customer service trying to “fix” the “Unavailable Live TV” error on ATV4K. Have done every single thing that they suggested including purchasing a static IP address and reformatting my Apple TV back to factory settings... they close my case several times saying it was fixed. When it wasn’t. They gave me a coupon for a free month and promised it would be working before the month was over, it still didn’t work… I called three days before my subscription was due to renew to let them know it still wasn’t working. I was promised a coupon to pay for the coming month, instead they billed me for the month. When I called to find out what was going on they said they would give me the coupon for the following month but they were going to hold my $10 hostage in the meantime rather give it back to me. I contacted my credit card provider to stop payment and open a dispute. Then they finally gave me back my 10 bucks previously all they were willing to do was give me a coupon that didn’t do any good for a service that wasn’t working... their engineering department does not know what they are doing. They cannot adequately support an apple for KTV. When you go to latitude and longitude it says unavailable within their app. All other apps work fine and show location. All they did was blame my Wi-Fi provider or Apple for the inability of their app to function in the live mode. Will not be a customer for them any longer. This is after watching them for over 40 years and being a CBS All Access magazine subscriber I will not renew to that either. Now that they have credited me back my 10 bucks they have close my account. I was told on the phone that they will no longer be honoring their offered to give me the coupon for next month or ever. Through the last few months of dealing with this sometimes two or three times a week trying to make it work I’ve been completely courteous and done all their suggestions. They have taken no responsibility for their failure nor have they adequately compensated me for the lack of provision for a service I was paying for. Grateful now I've quit for all the free time I’ll have now that I won’t be on the phone with their tech-support going around in circles!
Better than a VCR! 5/5
By Flamingo Fanny
I watch a lot of shows on CBS , but I live in an area with spotty service... Its wonderful that I can keep up with my favorite shows on my own schedule no matter what!!! I love this!!
Can’t get all seasons?? 3/5
Not sure why but on some shows I can’t get all the seasons to show up. I’m not gonna start a show in the second or third season! I thought this app gave you all the shows and all the seasons. Also the app is kinda buggy at times.
Just sell your shows to Netflix 1/5
Honestly this app is horrible. CBS is just trying to get in on the streaming revenue and they’re giving us a subpar app to view their shows on. From the layout to the loading times to the black-screen commercials to the show being unable to load after a commercial, I am fed up. I regret paying for a month of this dumb service. CBS, I bet you could make a similar amount of money if you sold all the old episodes of Survivor to Netflix. Don’t you guys make enough money already? I smell greed. I won’t be paying for another month of this crap.
Can’t unsubscribe from free trial 1/5
I want to END my free trial. But I’ve tried on both devices and it still says I must end on the device I originally subscribed. I don’t have any other devices!! Free trial is a scam.
CBS All Access 5/5
Local Station Unavailable! Sometimes 1/5
By Ned Ragani
This ap is very frustrating. Sometimes no problem streaming my local CBS station live. Other times I get a message “local station unavailable”. There is no obvious help or service to query. Probably not worth the money, I would not recommend this ap to anyone.
Cannot Unsubscribe 1/5
By Summer Dregs
After weeks of back and forth with their customer service they will not unsubscribe me. They say I’m subscribed via my Apple ID, but I am not. Apple has confirmed this twice. They would not get on a 3-way call with Apple to sort it out. This company cares nothing for its customers.
Freezes frequently 2/5
Lately allot of frozen screen especially on 1 hour shows that are not easy to get unfrozen
Please fix I love cbs shows
This is ridiculous. When the app works it works fine. But it freezes a lot. Then the app needs to be closed to restart. The download should be a true download. Some episodes simply stop and there is not resetting that position. The only thing to do is remove the download and the re-download. Now if I had consistent WiFi, then why would I need to download? It is like the developers have never traveled nor used the other online apps like Prime or Netflix or ITunes. I paid for it. I should be able to download the episode, with error correction, see the episode and then delete it. Simple. But not on this app.
When I am on a plane or train and wi-if is spotty, that should not even matter because the episodes are downloaded! And I am traveling overseas now and can’t watch because I am out of the country???? Ridiculous. I downloaded the episodes in the USA, I should be able to watch them overseas. Same as the other apps.
CBS, if you want me to pay full price then make Season 2 of Star Trek Discovery on iTunes and I will pay it. But if you want me to use the CBS app and pay you directly at least give me an app that works and works for travel. Not every user is a 20 year old sitting on their mom’s couch. Some of us have jobs, money, choices and are aware of other apps and how this CBS app should function.
Default Local Station 1/5
By Fred Norris
The default local station is determined by location services and cannot be changed manually. I live between New York and Philadelphia in New Jersey, and even though I live closer to NYC, location services has determined that I should only get the local Philadelphia station. I prefer the local NYC station and I don’t understand why I can’t change this manually. I have similar problem in Florida where I have a home that is roughly halfway between West Palm Beach and Miami.
Big Bang Theory 5/5
Great shows. I love it. I’m going to miss BBT. I highly recommend to folow all the show at CBS.
I wanted to watch The Big Bang Theory from the beginning but it only offers me the latest season. I thought I could access all of them from the beginning.
Update will not load!!!! 1/5
Update keeps locking up!
I deleted the app the same day I downloaded and it still charged me pls refund it back 1/5
By BBY AARON
I deleted the app the same day I downloaded and it still charged me pls refund it back
Best show ever made, only here 5/5
Was having some trouble playing the videos. But delayed gratification is often to my benefit. Thanks for the great shows and at this price!
There’s a better way! 1/5
I would highly recommend using CBS All Access through Amazon Prime Video Channels instead of CBS directly. Both audio and video quality are light years better. Please upvote so others can see and will stop using the CBS app!