The app sometimes works. When I try to resolve issues I go back and forth with email until I’m worn out with additional requests for information about my service, account and browser. If it was more than $10/mo I’d be out. But now, the last three days, my local CBS station, KOIN, is not being aired for the evening news. Three days in a row. I’ve had you guys. Bye,bye.
out of sync sound 1/5
couldn’t watch anything because every time i tried to watch a movie the audio was completely out of sync with the video
What’s happened to the subtitles? 4/5
Love the app but, lately, the subtitles have. It been synced with the video. Waaay out of sync. Please look into this. Thanks.
Can't update app 1/5
Can't update app. I have a iPad 4 and it will no longer update and I can't use the app as it won't let me get past that error message.
Won’t work oN Apple TV 1/5
Tried everything possible from signing out, deleting app etc. Will not work on Apple tv. Once you click on an episode it just freezes on a blank screen. I’m paying for nothing pretty much....
Stops working at least once during every show 2/5
The app is so sporadic, I’ll likely deleted it. It just stops in the middle of watching a show, and has to restart or resume; often when I tap resume, it restarts anyway so I have to fast forward. The fast forward and rewind features are not user friendly either. It’s the worst app I use. Very frustrating.
No cast option 1/5
By john j. doe 2
Version 7.3.8 has no cast option....
I like the programming 3/5
I like the programming, but there is NO WAY TO CANCEL!!!!
Good on the phone but on the TV??? 4/5
I love the shows that are on here including legend of Korra and Tell Me a Story. The app in general does need work, though. I suggest after 2-3 episodes stop watching it on TV due to glitches. The app on the TV is a “lightweight” compared to my binge watching skills
Live Streaming 5/5
Enjoying be able to stream the NWSL Games live and send the fed to my big screen. Being able to watch the teams play and pick up the game really help to understand the dynamics. Wished all the teams were full strength, miss not seeing some of the missing players.
Terrible app 1/5
By Vnes (like the planet)
When it works it works. When it doesn’t it’s frustrating as all hell
How much longer 1/5
By Spud knows
Still no pip. Come on.
I have had this app now for over a year. You still do not pip. Every update I think this is it they have to have fixed that but no. It is a basic feature of all media apps. So be aware folks when watching and anything else comes in you cannot minimize the app running and continue watching and work let’s say on a text message response.
Bullie Eyelash 5/5
By Reveiws ʕ•ᴥ•ʔ
Constant freeze 2/5
I was supposed to get a month free and never did. Freezes constantly. NCIS Los Angeles only has season 11. Awful for the monthly price.
We pay $9.99 for no ads, but we still see ads 1/5
We paid the higher subscription fee for ad-free streaming, but the app is still showing us commercials. Like, loads of commercials. They are charging extra money for a service they don’t actually provide. Completely infuriating.
Streaming? Not so much.... 1/5
All is does is stall/buffer...Idea, instead of wasting time directing people to customer service just fix the streaming problem and be done with it.
I can stream Netflix, Amazon, etc with no issues but after 2 days of fighting this service I deleted the app because it is just not worth the aggravation when free, so definitely not worth the cost of subscribing.
The worst. Don’t give money to cbs find better ones 1/5
This is the worst of the streaming services. Very unhappy with
cbs rocks 5/5
best all around channel
Worst streaming experience ever!!! 1/5
By k in ks
I purchased this app because I was so excited to watch Twilight Zone (by the way, and EXCELLENT series!) and for months I have paid to retain their service. But, on the rare occasion that I want to watch any of their other shows, I’m locked out. I’m told I need to subscribe to a service I have AMPLE bank statements proving I have paid to maintain.
When I want to talk to someone about this, what do you think happens? I discover that CBS has NO customer service phone number or email. There is NO way to resolve this situation. I feel robbed and not the least bit entertained!!!!
Beware if you get a subscription 1/5
I paid $99 for a one year subscription.
The purpose of getting a subscription was to “download videos and play offline” according to CBS. Please note CBS used the plural “videos” which implies that more than one video can be downloaded and played offline.
There was a limit of about 25 shows that could be downloaded when first I got the subscription. If I wanted to download more than 25 shows I got a message informing me that I would need to delete some or all of the shows already downloaded.
That limit has now been reduced to 1. I cannot download more than 1 video.
So CBS is now engaging in false advertising by continuing to claim “download videos and play offline” when the truth is “download a video and play offline”.
So now this subscription is worthless to me. I will not be renewing since I got cheated.
Many sites say you can watch shows exclusively on CBS All Access that you can’t stream anywhere else, such as Criminal Minds, however you can’t go back seasons, and if you can’t is not easy to do. I downloaded and bought because on MULTIPLE SITES (including your own) I was told you could watch season 13 & 14 of Criminal Minds, which you can’t, and they aren’t on any other streaming service.
Should be called “SOME Access” 1/5
I cancelled this pretty much a day or so after I was charged for my first paid month. I was watching CSI and when I got to the third season, I was told that if I wanted to continue watching then I needed to subscribe to yet another streaming service. So, Hulu has the rights to a CBS show??? How is that possible? This is quite ridiculous and it all comes down to money. Forget the viewer. They never have your best interest in mind, just their bank accounts.
It doesn’t end there. I tried watching another show, I Love Lucy, yet another CBS show. Guess what? Yup, more episodes missing, even the pilot. I quickly canceled this service because I was not getting ALL Access, I was getting SOME Access. This is truly false advertising and I cannot support a service where you can’t even watch their own shows. I mean, come on, CSI is a CBS show and some other streaming service has the rights to it? Seriously?
*** To those people who want to cancel *** Subscribe through the Apple TV app instead of through their app (you don’t need an Apple TV to watch or cast the show to your smart TV as long as the smart TV has the Apple TV app on it, which many do now). I canceled my account and have an email record and verification on Apple itself that shows that the service will be canceled.
Choppy playback ruins app 2/5
Playback is choppy and unbearable (Hawaii 5-0). But the commercials play fine. There should be no issues streaming with 262 mbps wired internet (app is on android Sony tv). If you can provide bandwidth for your commercials (which I am paying for?!?), provide it for the shows too! Note all other streaming apps working fine...
Took my money well before trial was over.. no thank you
By Amazing Meg
One of the reasons why I got the app was to watch criminal minds and they only
Have season 15 on the app. And Netflix only
Goes to season 12. Sad day. And I can’t figure out how to end my membership
Great shows but really frustrated with the app 1/5
Great shows but really frustrated with the app. It rarely works correctly and takes 10+ times of me selecting the show I want for it to actually play. It brings me back to the home screen all the time.
Come on CBS! First major league sport to be played here in the USA since the COVID pandemic started. And we can’t use the search term “NWSL” to find it on your app? Give some respect for the National Women’s Soccer League. Other than that the app works well.
Became a useless app 1/5
I have been a customer for a while and been using the same iPad quite some time... now they have "upgraded" this app so it will no longer work on my device. Way to support your customers.
If CBS cannot find a way to fix this without me having to buy another piece of equipment I will be finding CBS is just not worth being a loyal customer for any longer.
The Firestick App 3/5
Honestly needs help.
I love watching Old big brother episodes but I have to guess every time I fast forward or rewind. I can’t see the frame I want. It doesn’t show where I left off on an episode.
It’s good but could use more work a la Netflix/Hulu.
Buggy, doesn't cast well 2/5
I regret that I have to use this app to watch shows that I really like. When casting to TV, the app buffers every ~3 minutes or so for ~15 seconds. The commercials are much louder than the show. The closed captioning is usually not available. I'm using a chromecast, for which every other casting app works perfectly. Deeply disappointed.
Offline Downloaded Episodes Stopped Working 1/5
I spent 3 hours downloading my limit of Star Trek Discovery at my brothers house this week. Initially, I thought this was an incredible app and the option to download up to 25 episodes and watch them any time over the next 30 days was very appealing. It worked fine at first, watched the first 4 episodes without a problem. Awesome, I thought.
Fast forward 2 days, I return to the app to continue on episode 5...”FATAL ERROR 5304”. Ok. Episode 6. Same thing. Click through all the episodes I downloaded and I get the exact same message. “FATAL ERROR 5304”. I go to their website to get help. The recommendation: Check your internet connection or reset your router...
To fix watching offline? I couldn’t find ANY information for getting this error on watching downloaded episodes offline, it only addressed streaming issues.
So, I literally subscribed for a month of commercial free programming specifically to download and watch episodes offline and that is LITERALLY THE ONLY PROGRAMMING ON THE ENTIRE APP I AM UNABLE TO WATCH.
To make matters worse, the 30 day limit reset after 2 days. I now have 1 day to watch the downloaded episodes instead of 27-28 days. And due to the fact I cannot watch what I downloaded, I wasted my time and money on this app.
CBS your app is garbage. Refund my subscription. I did not get the service I paid for and feel like you have stolen my money.
Love the shows but so buggy 3/5
The app is so buggy. Some shoes work great, others work horribly.
Continues to close 1/5
Will be canceling after a month. Trying to watch the Good Fight so much frustration and time spent getting back in the show nearly a dozen times while trying to get through a show. Horrendous site. Never could get the sound on our TV had to watch in our IPads. Customer service sent many emails regarding this and I am giving up when I can finally get to watch the last episode.
Cast App is Garbage 2/5
Keeps stopping to rebuffer.
Love the Channel - Hate the App 2/5
I am a full time RVer and travel all over the country. Occasionally I have no cellphone or internet service. I drive to where I can get it and download shows to watch. Often when I try to watch these downloaded shows I get a fatal error. Reinstalling the app fixes it, but I lose all my downloads and have to drive again to download again. This is very annoying and super inefficient. What are you doing to fix this issue?
When You Pay $72/year for an App, it should work 1/5
This app, on both my Sony TV & my iPhone, continuously fails, refuses to load live TV, shuts down unexpectedly ... for the love of god, people. You don’t get to be the jerks who force people to pay for streaming a standard channel & then have an app that STINKS
Charged too soon 1/5
Signed up for a free trial and it said the trial was for a month and I was charged after a week. False advertising! You will never get my business again!!
CBS app 5/5
By Television Guy
App constantly freezes! 1/5
By Lise P.
I can’t make it through one entire episode whether, it’s a 30 min or one hour show, without the this app completely freezing up. We cast this to our smart tv and have extremely fast internet, this never happens using any other tv appslike NBC, ABC, Freeform, CW, etc. CBS is the only app that consistently freezes. It’s beyond frustrating!
WARNING: NEAR IMPOSSIBLE TO CANCEL!!! 1/5
There is no way to access account setting to cancel this service once started. They’ll tell you to “access the app you signed up on to access account services” from the app where you set up your account services. There is no other option for canceling your monthly fees, so they basically get away with stealing your money forever.
There are a few older shows that are worthwhile, but the new stuff is absolute garbage. Whoever heads this station now is an utter and complete moron, and likely a psychopath, given the love of extreme violence and negativity that is found in their programming. No wonder society itself is collapsing!
Audio Sync 1/5
Audio continues to fall out of sync with play back of almost anything.
I find the 4.5 rating I see for this app highly questionable.
Besides being broken. This app is also bad. The user interface is almost as lacking as the content it provides. I cannot say a single good thing about this app/streaming service aside from the fact that it has Star Trek. Which CBS seems to be aware of since they have a built in category dedicated to it, but even that can’t escape how poorly designed this dumpster fire is.
DO NOT RECOMMEND.
By Julissa ((:
The nwsl support is A1
No new video Price is Right 1/5
Even Let’s make Deal.
No update new games shows.
I can’t even watch a full episode of ANYTHING without it freezing up. It’s horrible. It made me use VPN just to connect and watch. But I can’t watch anything because it won’t play or it freezes during a show. I canceled my subscription immediately. It’s very frustrating.
Tv provider 1/5
What is the point of singing in to your t.v provider if you still have to pay for an account
Decent streaming app 3/5
Over all fairly decent app. Only issues are random little bugs.
Forced Payment for Cable Subscribers 1/5
When You try activate the Roku app on cbs.com via login from my cable provider, the link forces download of this app. You’re then forced to register and provide your location. I can watch live content on my phone via the app but there is no way to send to screen or stream via Roku or Chromecast without paying a minimum of 5.99/month.
By M. Duco
I signed up to use your app JUST to watch the National Women’s Soccer League LIVE and was disappointed that I was not able to view it in real time. Loading your pages are slow to see viewing options on other categories. Even just trying to see more information about a show takes a while for your app to respond. I am currently trying to DL your sports app to see if I can view the game... it should not be this difficult to watch LIVE sports. Will delete and unsubscribe once the tournament is over.