Too much control 1/5
By Suresh Donepudi
App controls too much on data input. My Tesla Model is 2019. But I had no choice to enter that. I just had to pick either 2017 or 2019. Sounds Idiotic, doesn’t it?
App lost connection to charger after today update 3/5
App lost connection to charger after todays app update. I can connect charger to wi-fi but app cannot see the current status of the charger.
12683 WHITE HILLS RD 5/5
Need charge station @
12683 WHITE HILLS RD
Hwy 93 Arizona....(future Interstate 11)
Between Las Vegas Nv and Kingman Az
Brand new Shell Truck Stop,
Great halfway point for charge.
Major travel point between Las Vegas and Phoenix
So far so good. 4/5
No problems so far. Wish the interface was more interactive.
Slow and flaky app 2/5
The app just locks up. I don't need fancy features. I just need it to load.
Great app! 5/5
Very easy to use and the people who answer 24/7 are very helpful. I would recommend creating a paypal and using that for making purchases.
I got a home charger working great love it
Easy to download and use 5/5
Found a ChrgePoint station in a public parking garage. Found out I needed the app, so I downloaded it and was charging within 5 minutes. However, I did not get the $10 signup bonus credited to my account yet. Overall good app.
Great charger 5/5
Very easy to use and the fact that it was free makes it even better
RW Murphy 5/5
By rw murphy
Great App and great product. Very easy to use. I look forward to seeing more locations!
Wait list is fundamentally broken 1/5
It just doesn’t work. At all.
Great app but missing Apple CarPlay support 4/5
Will be great if I can search for available charging spot while driving. Any plans to implement that?
By Volts forever
This App is awesome.
Great app 4/5
This is a great app. Easy to use, helpful with its updates and info.
By Frizzle Fry
Easy to set up. Works great.
Very fast 5/5
Lighting fast charge
Love ChargePoint! 5/5
Thank you to ChargePoint for the amazing app and for the convenience of your chargers in Evanston,IL. Throughout the Chicagoland area and the North Shore.
Chargers are easy to use and love being able to charge at parking garages and places where we shop and eat. I also love how the app keeps your charging activity and how many miles you have added and are adding.
Notifications Don’t Work 1/5
I have asked to be notified several times when chargers become available within the app, and it has never worked.
By Jon in Watsonville
It’s nice to see from a quick glance at my iPad that my car is charging while I enjoy coffee and a newspaper nearby. Great app, ChargePoint!
Good App and customer support 5/5
By ffrf.org reader
Convenient, providing minute by minute update and location info.
Quite happy with the customer support, too, that has helped me out.
Amazing electric stations! Convenient & affordable.
Awesome !!!! 5/5
The support this company gives is fantastic!!!
I had my wallet stolen along with my phone
ChargePoint helped me get my charge without my information on me
They calmed me and looked up the account manually which allowed me to receive service
I have there home charging station which I love!!! It’s connected to my phone
The ingenuity of this app and device is brilliant
I would highly recommend this unit to anyone driving an electric vehicle
Love the convenience and savings 5/5
Super easy to use. Inexpensive electric power where I need to pay and Thanks to City of San Rafael it’s free in their lots.
This doesn’t make sense 2/5
Why can’t you just slide a bank card and get charged? This whole thing about having to get specific card to use their service is dumb.
And I just don’t trust phone wallet quite yet.
The app doesn’t show all the useable ChargePoint stations either.
Just started using this and it’s a pill!
The customer service is great though. Kudos to them.
I’m only using it because it’s the closest charging station to my house( which doesn’t show up in their app btw).
Like-one complaint 4/5
This app is simple and straightforward. I like it. One complaint: when I touch the “start charge” button in the app, it thinks for awhile and then I get a message saying that it was unable to start the charge. Meanwhile, my car has already started charging without issue. But I cannot monitor or stop the charging process via the app, because it thinks that my car is not charging.
Reminders don’t work 2/5
I just bought a chargepoint and have reminders set up in the app, however the app does not send a reminder to plug in. At all. Please fix this.
The only EV app you need. 5/5
Great UI, lots of stations, makes EV driving fun.
Business owner 5/5
By jeff add
Seeing the charging progress is very helpful
I Love this App! 5/5
By A Girl with a Curl-
It took a minute to figure it out but once I got the hang of it I can find the closest charge point and then keep track of how much my car has charged and track my usage! I am very much enjoying this app! I really just wish there were more chargepoints!
ChargePoint app 3/5
App is generally good but will help to provide more helpful features
- the app doesn’t sound any alert to tell you there is a power station available, it only sends you a silent notification
- there is no way to filter only power stations you want
- you can not select power stations for custom selections
To support CarPlay please? 5/5
To support CarPlay please?
Its ok 3/5
By costarican viking
The replenish function, threshold etc. Needs a way to be manually managed.
The cards are not great
Sharing app with spouse should be possible (maybe it is and I just can’t find it)
Not helpful at all in planning a trip. 2/5
Poor user interface.
Big savings. 5/5
Many points of charge all over Orlando. Fast and easy way to do it.
Really good quality app with nice user interface! Quite stable so far.
ChargePoint app rocks! 5/5
Great app for modern EV charging!
Available chargers 3/5
Just cause the app says something is “available” you usually get to be disappointed when the charger is either in a private apt building, pay parking garage, or occupied buy a gas driven vehicle. Don't know why ChargePoint does not work closer with the city to make public charging locations more user friendly. Sad state of affairs in the city of Los Angeles if your needing a boost!!
Problem with waitlist 2/5
By vav buug ziooi
After last update, I cannot join waitlist from iPhone app.
No good 1/5
By electric mad guy
The packing lot is free but it charge the people who use the meter. I cannot ensure I move the car as soon as the car is fully charge so I have to pay for packing fees. No incentive for me to use the meter, is cheaper to use gasoline if u use hybrid plug in electric car.
Awful App 1/5
These developers should be ashamed of themselves for build such a buggy system. I can’t reserve spots, and if I join a waitlist I’ll get notifications saying my spot is ready but when I open the app there is nothing available. This is 100X more frustrating than using gas.
Terrible UI 1/5
Perhaps the most unintuitive UI I’ve ever seen in an app. Won’t even let you check your spot in the waitlist
So many free spots 5/5
This app let’s you search by free ChargePoint locations. Also, super easy just hold your phone up to the ChargePoint location and bam. It works.
Buyer Beware 3/5
The app basically works, but if you are going to use charge stations that are not free, be aware that this app is essentially just a payment conduit to the charge station owner, and there seems to be basically no customer support.
Start up a session and for some reason your car won’t negotiate a connection with the charger and you draw 0 kWh? Guess what, you still pay the minimum fee. Fill out ChargePoint support form and you’ll get a “FAQ” reply and zero follow-up. There went $2 wasted.
Also, as others have pointed out, ChargePoint pre-charges your card in increments of at least $10. What happens if you don’t use another ChargePoint station and you still have $9 balance in your account? Ah, it’s back to that non-responsive customer service…
A Good App 4/5
I like the app, it works well and has useful functionality. I would like to see a companion watch app so that notifications also come to the watch. Other than that I have found it to be reliable and would recommend it.
Seems like a scam! 1/5
It’s very confusing! The prices are not clearly specified. It’s says on the Charging station First 4 hrs are free and thereafter .01c per min.
So after calling customer support I find out that they charge extra for you being parked in their parking space after 4 hrs for the parking space inside the already paid facility! Really?
On top Looks like the rate is ridiculously high! It’s the same if not cheaper to get gas instead!
What a rip off!!! Shame on you!
I am never using your service again!
After the update the app is useless 1/5
By R8R fan
I used to get data on the charging speed before the update. Now it doesn’t even mention that the car is charging. It just says to start the charge. The car is charging based on the companion app for my car.
Please revert back to the old design and usability. It’s a complete waste of space on my phone right now.
Horrible app 1/5
This app may be the worst thing I’ve ever used.
Almost perfect 4/5
By CBP Fail
It would be great if there was an option to change units in the app. I have a US account, but I also use my car in Canada, and I’m stuck displaying information in miles and in USD. My car can switch to kilometers, why can’t ChargePoint?