Please add an option to filter handicap spaces 2/5
Please add an option to filter handicap spaces. This would help in so many ways. When I try to set a “ Notify When Available” alert for “Any Station at this Location”, it won’t allow notifications if there are free handicap spots. Bummer. This is a problem EVERYWHERE!
This company is doing something illegal 1/5
They would automatically charge you $10 each time your balance fells under $5. They’re not a bank, thus, doing such is not just not customer friendly, but also illegal. Oh, and there is no easy way to cancel and refund your remaining balance.
NO OPTION TO STOP CHARGING AUTOMATICALLY 1/5
You have everything to help us stop the charging when the battery is full but you just choose not to. Great to have us charged for the excessive electricity we did not even use. Good business strategy
Scam charger 1/5
ChargePoint is the most scammy company there is. They automatically charge you and they are full of hidden fees
Absolutely loathe this company, but few other options 1/5
My experiences with ChargePoint have been atrocious and their shady business tactics have really soured my opinion of them. However, the vast majority of public chargers are ChargePoint so I’ve been left with basically no other options.
Be aware that buried in the terms of service is a “feature” that analyzes your recent charge usage. It then tops off your account based on how much they estimated you’ll need, overriding your original top up setting.
The short version? You’re set to top up $10, but you’ve been charging a little more than usual recently? ChargePoint tops up your account with a credit card charge of $60 completely without your authorization.
Customer support is useless because there is absolutely nothing they can do. If you don’t want to put that much on your account, tough luck. You basically give ChargePoint an interest-free loan for however long the credit sits in your account.
Very dishonest company. I wish there was a greater diversity of chargers because I would avoid ChargePoint like the plague if given the option.
SO THANKFUL FOR THIS APP! 5/5
I’m new to the electric car world and it’s very scary for me. I feel so much better knowing I have a good resource for charging stations. The app is so robust, I’m always in the know about what’s going o. With my car. Truly amazing!
Free charging at my apartment 5/5
By Ashu kumar
What is better than free? Free and keeping the planet healthy. Love that Apple touched and wallet pass can be used to activate a ChargePoint station. I don’t even have to lock my car.
Very helpful 5/5
By Pure Earth Mama
This app is an efficient tracker for charging station with courteous, professional 24/7 customer service. Thank you Charge Point!
Easy to Use 5/5
Really liked the charging station and app ease of use. I will be buy a charge port for home fast charging!
Yukon Jack 44 5/5
By Yukon Jack44
Great App. Easy to use and provides all the information you need to charge the EV.
Best app to find an open charger while driving 5/5
This has always been my number one source for finding public charging stations!
Sometimes I get frustrated at this app, but it is still the number one app and network to use to find a charger that isn’t Tesla. Rather than having to drive to a whole bunch of parking lots to find a charger, you can open this app up and it will show you where it is on the map!
At some point these apps will become obsolete because charging stations will be ubiquitous.
Cash grabbing app by design 1/5
I will start by saying that this is one of the better apps among EVSE companies. However, the app automatically tops itself if your account is under $10. There is NO way to toggle off this feature. To make this worse, it doesn't use a fixed amount but your monthly average to do so. I started to notice when the refill went from $10 to $30. When the next time it took $50, I was very upset and didn't refill my PayPal account in order to stop this abuse. I sent several emails and in one of the few I got answered, it was suggested I use Apple Pay in order to pay as you go. I set up Apple Pay and the app grabbed $70 from my account! I haven't used Chargepoint for about a month, and now I have more than $70 sitting idle in the account that I could have put to better use elsewhere. This is a gross ABUSE of trust and the support has responded by burying their heads in the sand. I will not use this service anymore even if it means having to drive further to charge my car, hence the one star in my review.
Great app 5/5
Easy to setup home charger and configure pg&e schedule
Great app and station 5/5
By lynn yun li
Thanks for free
5 ⭐️ 5/5
Thank you for adding customs electricity prices!
App won’t delete off my iPhone 1/5
I’ve deleted this App and a ghost page of this App still appears on my iPhone when I unlock my phone. Unlock and boom a Chargepoint page blinks up and disappears, sometimes it stays up until I hit the home button. App doesn’t appear in my settings and I have no way of interacting with it until it ghosts itself on after I unlock. Strange and creepy behavior so I am giving 1 Star! The service was ok otherwise though cryptic at times.
Another app by a large company with no desire for improvement. My two main gripes. 1/5
Another app by a large company with no desire for improvement. My two main gripes.
App calculates hours charged by total time car is plugged in... not actively charging.
My kWh cost is off, even when selecting the correct utility information in the app. There is no way for the user to fix this.
Unreliable level 3 stations , super rude customer service 1/5
By roger roundly
Unreliable level 3 stations , super rude customer service
Drove out of way to get to level 3 station
1st call to support automatically dropped.
2nd call made it through , only to have support rep tell me the station didn’t work because it was new technology. Then told me it had been down for over an hour. Pretty lame response
When I complained he then hung up on me. Pretty amazing
A rare soup to nuts complete failure at every point.
after downloading, the app isn’t on my phone 4/5
I’ve downloaded this app but the only way I can access it is to search it on the App Store and the hit “open” instead of “get”. it’s just, not accessible from my phone home.
Use ChargePoint to get towed 1/5
ChargePoint does a terrible job communicating with the locations that install their chargers to set ground rules, so in many cases using their (paid) chargers will get you towed for not living at the complex they’re installed at. Reporting the locations doesn’t seem to help, and the behavior is becoming more and more common as apartments want to pretend they are electric car friendly but are hostile to outsiders. They should be rejected from the ChargePoint network but ChargePoint wants as many chargers as possible to seem popular. The whole thing thing is a mess.
iPhone X support 3/5
New icon? ✔️
iPhone X support? ✔️
Tap to Charge is Awesome 5/5
Absolutely love the tap to charge - you use your iPhone instead of a card or fob. It’s a bit clunky and buried to setup, but once you do this you’ll love modern technology!
The app now is properly refreshed for iPhone X - so five stars because tap to charge is awesome. :)
Nice app. Just missing reservations, now. 4/5
By A Fazel
Nice app. Reservations would be a great addition.
Wow, more than I expected!!!! 5/5
Needed to buy a charger, said WiFi, but had no idea how impressive the app and the info and control I get. Great info on charges/costs/when it charged etc. Don’t think you could top this model!
Gates open at 7 am 5/5
Gates to Service station open at 7 am in the weekdays
Love this revolution underway 5/5
These stations will force the revolution faster than anticipated
Not that good 3/5
You have to be able to access the internet to use the app. Can’t do it with just a cell connection.
The app 5/5
I like how it tells me how much it’s been charged so far
It is great.I was reading thru all the options of charging. Charges faster however I was charged for weekend charging time even though I am a customer of clear view energy where charging on weekends starting Friday 7 PM to Monday 7 AM. Was stated with above information. Otherwise all is good
Missing CarPlay 3/5
This would be perfect if it worked via CarPlay with Siri support to find nearby EVSE and help get to them.
I’m new to EVs so I’m very grateful to see all ChargePoint stations are so new and always working properly. Customer service was helpful too, guiding me thru the first time. Only wish the charger screen and my app would show how much longer till fully charged.
Doesn’t work well with iPhone X - couldn’t use charging capability
Just moved into a new apartment complex that has chargepoint a set up for the community. My volt takes 12kwh to fill up($3.80) for 35miles of charge... which is a little over gas pricing. My biggest complaint is if you don’t contact the charger via app to stop charging after your car is fully charged, it still charges you. I plugged in late at night, went to sleep, woke up to a 20 dollar bill but shows my normal 12kwh usage.... you’ve basically made it where I can’t charge over night. Or any late hours due to the possibility of forgetting to stop charging
Lock screen hostile takeover 1/5
Integrated with the lock screen so when the home button is pressed twice while locked a payment screen is displayed. Problem is there is no way to disable this and even with the app removed from the iPhone it persists. Looking at a full erase / restore to correct.
Works Great 5/5
Once I figured out how to link it to Apple Pay it’s been great. Before I did that I just used it for locating charge stations. It’s great for finding open stations and now that it’s linked to my payment it’s awesome!
A welcome surprise 5/5
I’ve had the app for a long time, but hadn’t used it much. Now as my Nissan Leaf battery ages (2011), I’m in need of charging at destination points more frequently. This app does it all. The payment is in my Apple Wallet, just tap the phone on the charger to start! The location of stations has been very accurate with excellent annotations when I was lost in a multilevel garage.
I’m more in need of high speed chargers, but this system is helping more and more frequently.
By CA Grown
It's great for monitoring my cars power draw while charging. Plus, it alerts you if someone unplugs your car. And, you can check if networked chargers are currently in use before arriving at the charger.
Great app that has allowed me to monitor the status of my vehicle charge. Also shows available stations away from home. Great service on the phone too!
Awesome App! Great interface 5/5
Love using the easy to use app!
Great App 5/5
By Big Sexy Heathen
Better than the mfr App for my new EV. Helps to have the search map option for FREE chargers; turns out I have two within two blocks #score ! Next I’ll find a DC fast charger!
Probably best app for ev but... 3/5
Need better maps and id of broken chargers
Love it 5/5
By Chef la
Great parking spots
Can not login in my iPhone X 1/5
I signed up in my notebook and installed the app in my iPhone X. I tried to login in my iPhone X, but I cannot login there. I can login my account in my notebook. I reset my password and even uninstall and reinstall the app. But, the result is same. An customer support person asked me to take the screen shot to escalate the case. I told her that I would not use the app. Bad app...
Pretty awesome 5/5
Just started using the app and I love it! Such an easy way to track your charges and find places to charge.
Great App 5/5
Thank you for this!
Simple to use... great app 5/5
It’s a simple and easy to use app. I am very happy with it.
Update for iPhone X 2/5
Multiple updates since November (including one yesterday) and still no update for the iPhone X layout.
Love everything but... 5/5
I agree, trip planning would be the best feature even. I’d put in my start and end point and you guys would well me spots along the way I could charge. This doesn’t exist anywhere else - it would set Chargepoint apart!
Great App 5/5
Helps you track where you charging level is and finding a crying station is easy.