Awesome App 5/5
By EV Security
Super user friendly and always easy to use.
Charge point the beast 5/5
By oscar jarax
You guys are wonderful, and really helpful thank you so much for what a great experience with you guys
Great application 5/5
I have a Nissan Leaf and when I use the charge port to charge my car in public areas it actually lets me know by sending me a text message are the charges complete or going into slow charge mode. Also they have very good customer service anytime you called him
Excellent app with real time data 5/5
By Vaidya Family
Just love it!
Love the app! 5/5
My actual card fell apart, my phone app is great after I figured out how to use it!
Poor notifications 2/5
If you use the waitlist feature to wait in line for a station, don’t expect the notification to alert you like other apps while my phone is off. For some reason this app doesn’t vibrate or pop up even though my settings say it should. As a result you can easily miss an available station.
Great Ap 5/5
ChargePoint works perfectly. I can monitor my vehicle from anywhere and it is very accurate.
The station is not showing on the map at all. 1/5
The station is not showing on the map at all. And it keep showing you don’t have access for this station. I emailed called, no reply at all.
Need Credit Card to sign up 3/5
By Kevin in CT
Need to use a Credit Card to even sign up to use app. I do not plan to pay for a charge.
Fast and easy 5/5
I park my car and use the Apple wallet function to tap my phone to the station. Boom I’m ready!!! So simple!
cannot tap in 1/5
the tag cannot check in
Layout and info and reliability have never disappointed me, compared to EVgo and Volta that I use occy
Convenient and helpful map 5/5
Live available charging stations and alert when one becomes available are great features. Next, lock plug when charging, unlock when full or by using passcode? Would be great to feel ok to unplug from cars that are charged up but have not moved to let others charge.
Missing features 2/5
It works but missing lots of usability features.
So many bugs, don’t use it. 1/5
1. Someone blocked my station. Report problem, I was first in line but actually I was not in the waitlist. I was not getting any notification after 5-6hrs. All people in front of me get to charge
2. The notification ask me to accept the spot. I accepted it, and it shows other account on the station. Trying to report as a problem this time, the submit button grey out. Call the custemer support they said if you are running out energy call the toll.....
Not thought through 1/5
Notifying two people that one spot is available can only lead to anger and frustration with people racing through parking structures. This is a stupid design
Excellent app but still room for improvement 4/5
I use Chargepoint chargers at work every day and really appreciate the ease of use of this app, especially with the wallet feature. I can get a charging session going in just a few seconds with this app. I also appreciate their inclusion non-Chargepoint chargers on the map. I use 3-4 other charging networks and their associated apps for longer trips and Chargepoint’s is by far the best. I only wish that there were more granular controls for notifications so that I don’t have to receive 2-3 text messages and 2-3 emails for every charge session. Otherwise highly recommended.
A person can’t pick the amount that they take out of the card. They just take ten dollars out here, twenty out there. There’s always a positive balance that’s unused. If one million people have five dollars sitting in their account then chargepoint has a million dollars to mismanage. There’s no way to pay as you go. They just take out a flat amount and put it in an account. I hope chargepoint improves or an more innovative competitor comes along. People should be able to pay as they use the stations.
Needs improvement 1/5
With more and more ev in the building, the station is always occupied because first three hours are free. Obviously we all rely on the app notifications when a spot is open. In the past few days, I rush to the garage, move my car and drive to the station to find out that someone is a few seconds faster than me. I had to drive back to park my car again. It’s a big hassle. It’s so unfair. I work on top 50th floor, and I would be never fast enough to use the charge station at work. Very frustrating
Fast and EZ and good too 5/5
Works perfectly with iPhone 10!
awesome app! 5/5
By get one tesla
Works really well , just touch my phone to the charging screen and you are good to go . You always know how much juice your battery is getting
Provided peace of mind 5/5
Convenient to use and provides peace of mind knowing there are always plenty of Chargepoint stations around.
Subterranean garage 3/5
The app does not work in the subterranean garage where there is no cell phone connection. Needs the card.
Horrible service & money drainer 1/5
I was happily using this app for 6 months, when the charger I use by my work suddenly started charging a fee. There was no notice, no sign or anything to make you aware of this sudden change. The app just charged me out of the blue. It paid itself from my account, and then added additional funds to my account without consent and while I still had an outstanding customer service complaint about the original fee charged for “future use”. There will be no future use. Still have not heard anything from customer service. Do not use. Horrible experience.
Doesn’t make sound or vibrate with notification 1/5
Makes it more than useless, makes it infuriating to use. “Charger is now available, you and 3 others were notified, 20 minutes ago” yeah thanks for nothing!
Add waitlist details 3/5
Please add waitlist details, similar to what available on desktop/browser!
Make it user friendly! 1/5
This app is very limited There are no good options for troubleshooting.
If you plug your car in and there is no electricity being pulled - the app doesn’t notify you right away. It only alerts you when your car has been unplugged.
I want a beep or something if it is done charging. A reminder to unplug
Also It is impossible to figure out how to override the vehicle charging schedule - it seems to be one or the other
It may be a combination of my vehicle ( Prius Prime) and this app, buy I have never been more frustrated with an app.
Give me more options with the home charger.
Hate the auto top off 1/5
I can’t believe this is even legal. There is no way to control it and they just take what they want. It also doesn’t look like there’s any way to get your money back.
WILL STEAL YOUR CASH. 1/5
So I used this because it was the only charring in my area at the time and I was only planning on using it once. After charging, I received an email saying that they took $10 out of my bank account to make sure I “keep charging”. I NEVER authorized this expense and there’s no easy way to contact them to ask for it back. I tried to email them and got 2 emails saying they’d review it and get back to me. THAT WAS 2 WEEKS AGO. I read that you could close your account and they will refund all of the balance on your account, but guess what? YOU HAVE TO GO THROUGH THEIR CUSTOMER SERVICE TO CLOSE YOUR ACCOUNT. It can’t be done in the app, you literally need to contact their support, but of course they will never email you back. Don’t use this app, go to a different EV charging station.
Doesn’t work half the time 1/5
Half the time I try to use the app or a charging station, it doesn’t login or doesn’t start charging. When you are depending on a charge, it needs to work 100% of the time.
Yo’s MODEL X!! 5/5
By YO'S MODEL X
Very good app! Easy to use!
Broken Schedule 1/5
You can no longer set a custom schedule, it automatically defaults to my utilities time frames. Please fix ASAP!
Needs to allow feedback 4/5
It’s great we can look up stations but there needs to be a way we can report a station being down so the information gets back to the owner/operator of that station. Would help get them fixed and back in the network quicker.
Also would be nice to be able to go to a list of favorites to see if a station is available instead of having to find it on a map, zoom in so we can see the spot and then hit the station
Excellent app 4/5
The versatile ability of this app is excellent but sometimes it is intermittent in garages.
Walk away... 1/5
Very simply, this service does not work
Needed to charge. Fought with app trying to get payment entered... Nothing. "6 characters minimum" it said. Apple pay, card, nothing. Garbage app, plus after reading the malicious "topping off" scheme they run.... Glad it didn't work. Need a pay as you go option.
Needs to have Apple Watch app 2/5
OK app but could be better if they had an Apple Watch app.
Also, be carful. It’s not pay as you go. They take and keep a lot of your money before you charge.
Awesome app 5/5
By Ese Caballero
All around great user experience. Love that I can track actual charging events and see my vehicle’s energy consumption, $ spend, where I charged, etc.
Need an “open to public” filter. 1/5
Many of the chargers shown in my city are actually “residents only” chargers installed inside gated communities. Please add an option to report “semi-private” chargers, and allow app users to filter out those.
Does what it needs 5/5
By Doc man 753
Easy to navigate
Pretty useful! Needs fix for walking directions.
I have to call customer service every time I plug in. The app is almost useless. The only reason I use it is my company provides free charging through Charge Point. I’ll be sure to avoid their services and stations at all cost. I’m still waiting for the card I ordered a month ago.
Very useful app 5/5
report an issue does not work 1/5
reporting an issue is supposed to keep you on the top of the wait list, but instead it times you out and kicks you completely off the waitlist.
Charge Point EV Home Charger 5/5
By Murrieta Steve
Going from 110 plug to the 240 Charge Point charger reduced my charging time from 8-10 hrs to 1/12 to 2 hours. Love the charging station locator and charging cost tracking
Great and covered parking
Great Support 5/5
Support telephone network works very well. Agents are willing to help in any situation to resolve charging problems. The stations do work well and problems are very few.
Good app for monitoring “fuel” use 5/5
By Photo Don
Although new in the process of using ChargePoint, I like the informational features, especially cost of charging using local utility rates. The app helps me compute the amount of savings over a traditional gas vehicle.