Poor customer service 1/5
By chargepoint customer
Very poor customer service from ChargePoint. Multiple emails with no response to a wrong charge. Careful when you give them your credit card to have money that they hold. I think for a start they should charge CC only after their charger is used and not have my money sitting in their account.
Web site still has better features than this mobile app 1/5
It's sad that many features available via the website are still not implemented for the mobile app. We've been waiting for more than two years but they can't get it done.
The best app. I will highly recommend. 5/5
The best app. I will highly recommend.
Not showing queue status 1/5
I have to use the internet browser to go through website for queue status check. The app should provide the info. instead.
App not remembering account details since latest upgrade 1/5
By Orange Pekoe
I'm now asked to log in every time I open the app -- not remembering my details. New behavior since the 10 January update
I don't know why people have issues with topping up, it's completely configurable online in your account or by changing payment information. The only issue I'm having is the app requiring login more often with the latest version. Hoping that can get fixed. Previously I'd always open the app and it was logged in.
Bravo! Live the service!! 5/5
By YANA Guy
Bravo! Your service center is fantastic!
What does it mean? 3/5
The numbers on the locations and other characteristics of each site...... Where are the descriptions. What do these numbers mean. You need a site to explain the site.
Useless app - basic tasks don’t work 1/5
I tried to update the status that another car is blocking my charging spot and even though I select the correct reason the submit button is disabled
I also tried to enter lots of data in the text box but still the submit button was disabled.
What’s even worse is that I got pulled off the waitlist because of this stupidity
Love this app! 5/5
Excellent app, show available Charge Point stations in real time.
New EV owners should download this app 4/5
I started using this app 1 day ago to charge my EV at office.
Charging station wanted me to download this app therefore I did. However, Downloading, Registering and Activating are easy. I was happy app allowed me to use Apple Pay to activate. They put a charge of $1 on my credit card for verification.
You can search for Free, Fast and Available charging stations around you, that’s my favorite part about this app.
Accuracy is the only problem I found in this app. For example, this app shows only 2 charging stations at my office but there are 6. I saw all of them were available, but only 2 showed up on the app. I don’t know how I can correct this. I will try to figure out.
Overpriced and SLOW 1/5
By Johnny kd
Volta is FREE and charges faster than this over priced junk
Keeps u informed 5/5
By charge ahead
This app has many valuable features. Besides locating charge point charging stations, it tells you if they are in use or not. It provides the status of your battery charge while your vehicle is charging at a ChargePoint station. It’s sent you a text if Power is interrupted &, when the charge is completed.
Love my car and this app! 5/5
Let’s me know when free station near me is open and when my car is ready for pick up. So convenient- love it. Great support by phone if you have any issues at all 😀
Cool App 5/5
I like this app a lot! Everything you need to keep on top of your cars’ charging activity. The representatives are great too very helpful and supportive! Thanks a bunch 😁
Great App 5/5
By slate gray
First time all EV owner... this App is great!
Phone assistance 5/5
By Greg 100
I am new to e cars and as such had a few it hitchs getting connected. Quick phone call, few minutes later alll good
I got a Charge out that 5/5
By sluck one
Steals your money 1/5
Takes money from your payment source without permission.
Takes your money without permission 1/5
Automatically takes your money and holds it in the app!
Very happy with this. 5/5
By Amateur logo guy
I bought my wife the level 2 charger for her 2019 Hyundai Ionic for Christmas. Not only does the app let you control the charging of the car, it shows you how much it cost to charge which helps you determine the best time of day to charge.
Easy to use! 5/5
Just got my Honda Clarity Plug-in electric hybrid. Used the recharging stations when I was at the dealership and again when working out at the gym. The station walks you thru the set up. Easy!
Good, But Stops Short of Great 4/5
If this app had made my initials uses more seamless, I might have awarded a fifth star. It did breed a little bit of confusion which prompted false starts, though. All things considered, it is a solid app.
Awesome service. 5/5
I don’t use the app much but with Apple Pay and the watch now letting me use the Apple Pay in there for it, this is now the best EV charging app and company out there.
By EV FIRST TIMER
Great app with realtime info. Must have app when you have a EV auto.
Can’t even create an account 1/5
By Reasonable Sauce
Just recently purchased an electric car and was pretty excited to take it on a road trip... until I arrived at my destination and realized that companies like this ChargePoint are requiring phone apps to pay for the charging. And the app is completely broken, I haven’t been able to link it to PayPal at all (my wife tried separately with her phone and own account and it didn’t work either). I also can’t get my credit registered, it just says declined. When I called my bank they said it was an information mismatch... but it’s my name and zip code so my conclusion is the app is complete garbage. I’m off to find another alternative for charging the car.
Great app 5/5
Love the app. One thing I’d really appreciate is if we could leave comments on different stations or rate the stations themselves. It’d be nice to have an ICED rating telling users how often that station is usually ICED.
Fabulous Charging Station 5/5
By Russ Curtiss
Thanks to Mitsubishi Motors for the free charges ⭐️
Fantastic app. Smart, helps me out, easy to use, great support.
Ask for fields not there 1/5
Ask for fields to be filled in when the app has now way to do this
Impossible to click “save” when entering card data 1/5
By This app isn't Zite
This app is unusable on my iPhone X because when entering credit card info the keyboard conceals the Save button, making it impossible to proceed. Also the card image scanner doesn’t work and is inscrutable (a green rectangle appears around the card but the nothing - no instructions about how to proceed or how to get a better image). Please test your apps before releasing them.
When works it’s helpful 3/5
By Distracted by flash!
When it works it’s helpful. When it fails it’s pretty infuriating as a charge is something you’re seriously dependent on in a pretty real way if you have an EV. Error rate of entire experience should be lower.
Waitlist information 1/5
I need to log into their website to see my place in the waitlist. There should be no excuse why the app doesn’t show this basic info.
Simply the best! 5/5
ChargePoint set the bar for electric vehicle charging - no prepaying into an account, use your phone vs a plastic card, and a ton of data and analysis.
Nice app 4/5
Clean, fast, and a good app to have if you have a ChargePoint EVSE at home.
Unfortunately, the charging status widget and Siri shortcut seem to have been removed. Those were the most useful part of the app and they are gone now.
First time user and lovin’ it! 5/5
Not gonna lie. I downloaded the app and never used it bc I didn’t want to enter my information. But I soon realized they had chargepoint stations all over SoCal so ended up taking the time to set up the app. Super easy to use. Very convenient!
Yes pi 4/5
Yes I call your cell and call
Very helpful 5/5
Helps me find charge stations
Export activity? 4/5
Would like to find means, have looked on mobile app only.
No account after sign up 1/5
Created an account, verified payment, unable to log into the account. No email to verify account.
I’m ready 5/5
By Oil burners
Really like the notice to my phone once my car is fully charged. I move it so someone else can charge.
Inaccurate wait list response window, missing features 2/5
If you’re on a wait list and get a spot, you get about four minutes to respond. Problem is the countdown doesn’t update properly if you leave the app and come back. I have tapped the accept button with 30 seconds left on the clock, and the app will tell me that I have a spot reserved, but when I get to the charger it turns out that the app was wrong and I had missed my response window.
Additionally, there are a lot of waitlist features that are available through the website that you can’t get to through the app. You can’t create or select a waitlist, you can’t see what chargers you are waitlisted for and how far down the queue you are, and you can’t change your snooze time from 30 minutes to 10 minutes. There are many more examples where the app is deficient in functionality.
New to EV and find this extremely helpful. Thanks for developing this!
Needs Wallet 3/5
Overall I would say the app is pretty good but when I go to a charging point station, I get the iOS Wallet app blocking the actual app. It would be nice if CP showed up in Wallet and maybe added an Apple Watch app.
Basic flaws still not addressed 1/5
The app does not accurately report when a charger is in use. It often shows chargers being free only to arrive and see that they are in use. This is seen commonly at Boston’s Logan airport. It is not clear what is broken in this important feature but is a complete waste of time and high for customer dissatisfaction. As well, the descriptions are often in accurate and non-intuitive not saying inaccurately reporting which floor in a multi-level Parkin lot.
Yes! Use this one 5/5
By Reid Zilla
This tells you where all the charge stations are not only the ChargePoint chargers but the others as well (EVEN WHEN THEYRE NOT LISTED BY THE OTHERS APP!?!??)
The Best! 5/5
The best free charging station. It’s my first time with an electric vehicle and my first time charging outside of home and it was all made easy!
Works well 5/5
Designed well. Good flow. Great app.