Love the service 5/5
I’m happy with the app it is very helpful thank you so much chase bank for being there with me
By chase made easy
Chase app is easy and convenient to use.
Would like to see a running balance 4/5
The app works well, but a significant improvement would be the addition of a running balance
No I don’t feel writing a review. Everything is good or excellent for 5 star. 5/5
No I don’t feel like writing a review. Everything is good or excellent.
Ease of use 5/5
By Ms. Preston
I love using Chase mobile. So easy to use. No problems, quick and user friendly!
Mobile app 5/5
I love it!! Banking has become easier and more convenient.
How to Activate New Cards From App 3/5
Probably me but I could not find where I could activate new cards in the app. Other than that it is fine.
Simply love it. 5/5
By Joel Sankhar
Trusted banking I have ever. Thanks for your service.
High quality 5/5
By Ahraf K.
Easy to use
Possible Update Idea 4/5
The investment side of the app should easily show the dollar cost average of the stocks you purchased.
New iPhones only 1/5
My husband has an iPhone 6 with no reason to upgrade. The new app does not support his phone. He now has to bank via computer which is less than ideal. He can no longer deposit checks. Unfortunate that Chase does not offer an app for the less fortunate.
Your money might disappear 1/5
I sent some money on Zelle that they claim was processed but my recipient never got it, we have banks statements to prove that. I Started a claim and after a few weeks they conveniently said that everything was fine without any input from me or the other affected party, even after I offered giving them statements. I called again to see how to solve it and was hung up on after waiting for 30 minutes to talk to them. DO NOT TRUST THEM WITH YOUR MONEY!!! They are a big bank with a lot of money and they will steal your money any way and tell you they can’t help you 🤷🏽♂️
Great website 5/5
Love transferring and depositing by phone... it works great! Use it often...
Love it 5/5
I love Chase’s app, I always feel that my funds/business is secured. There was a time in the past that I was so frustrated with my main banks online app that I would tell them they need to follow Chase’s app.
Customer Service 5/5
By Bev Friend
EXCELLENT customer service both virtually and in-person. I am happy to be a part of the Chase Bank family!
Customer Service 2/5
Over two months have passed since informing you of a fraud. No response. No help. Pretty poor.
Ian Pittelli 5/5
The app is great. It’s easy to use and has everything at your fingertips. When it comes to accessing your money this the app you want!
This app is great for finding balance and payment dates and more and it’s all at your fingertips.
The app is the best 5/5
I love the app
Shady Bank 1/5
Will close your bank account if your direct deposit isn’t 400$ this bank is not for the wealthy or the successful the bank tellers are crooks and they’re a giant succubus waiting to drain your last drop of life force like the vampires they are. 📉
Credit Line Reduced 1/5
Never a late payment or missed nor over limit you lowered my credit line 20 $ over balance creating 98% usage maxing card this damages my credit standing I will be consulting legal advice and prepare to terminate ties with Chase . RTRJ
Sanon M 5/5
By youn girl
I have been using the app more than 3 years and I’m very happy I don’t any problem at all
Non-Inclusive App 1/5
By Harmony 11
I have an older phone and the app will not allow me to download an older version so I may use it. To deposit checks, I’ll have to literally go to the bank in person to deposit checks, just like it was years ago. Thanks, Chase!
Gets the job done 4/5
Works well enough for what you need. Over the years ive encountered very few bugs or glitches, and all were resolved in a timely manner. Only problems I currently have is with their newest stock trading features which is a bit cumbersome, and accessing earned credit points takes you off the app.
Love this app
Great app 5/5
Easy to use with a ton of functionality. I can open new accounts, transfer between them and pay bills with just a few button clicks.
Aún no recibo el cheque
Y aún no me aparece 100 dólares de Ria money transfer
Excelente servicio!!! 5/5
Sus representantes son acogedores y conocen de los productos que ofrece el banco. Nos da seguridad y confianza !
I like the Chase app! Very easy to use and very organized, precise and the design is beautiful, too!
mobile deposit feature is broken 1/5
absolutely no way to contact someone immediately other than calling which is annoyingly inconvenient. I’ve been depositing the same paychecks via the app on a weekly basis and have never had issues until today. same surface, same phone. Nothing is working. I have never visited a chase bank and I don’t intend to. I chose this bank for the convenience of it being a national brand but I don’t have a bank within 30 minutes of me. I rely on this feature and it is now broken. Please fix this. I’m going to receive another ridiculous overdraft fee by the time I am able to deposit my check...
I wish I could pull up a given charge and see how much I paid for an entire year. ie. electric bill.
Very intuitive App 5/5
By br email
Covers all features needed for bank transactions
No longer able to use app 1/5
MUST use IOS 13.0 or later. Well if my device isn’t supported with Apple iOS updates any longer, why can I not still use the last supported app version? Other apps allow you to download a earlier compatible version and still work just fine. Major pita to have the app not available and am forced to find other means to continue my online banking. Not very supportive of Chase for your long time loyal users.
Annoying bug 1/5
By O Qua Tanzin Won
Ever since April 2021, the apps “pay a bill” feature seems to be taking 1 cent off of some of the amounts paid, leading to having to make another payment of 1 cent. Example - let’s say I owe at&t 10 dollars. I make the payment for 10 dollars, but when the transaction is completed, it says I only paid $9.99. So I have to make another payment of one cent. Super annoying.
Was great, now it’s not 3/5
The app is great and has useful features. It was very convenient until lately. I’ve signed in and setup facial recognition but after a few days it resets and I have to do it all over again. This has been going on for a couple of months. Very frustrating when a very convenient feature no longer works.
The worst customer service of all the cards I have 1/5
By Back Forty Phil
I was toy I had a message I was
Can you pick a day to pay bills yet? 1/5
No? You still have to do that reverse fuzzy logic to try to figure out that if you want a bill to arrive on a day, your crystal ball says you need to base that on the day you actually KMOW money will be in your account. It’s all very mystical.
And stupid. Let us say “pay this bill on this day.” So, so simple.
Best Bank ever 5/5
I highly recommend Chase. I like the products it provides, it’s quick and very reliable.
Loving my Chase app 5/5
By Love Turbo Tax!!
Super easy convenient♥️
The Best! 5/5
So professional & high quality service! Thank you.
I find it convenient and easy to use. Thank you
Awesome app 5/5
Works at 100% 100% of the time
Since I am away from home on extended trip, I love keeping a daily check of my accounts. Very easy access.
I miss Wells Fargo 1/5
I’m new to chase and the app alone will cause me to leave. I finally decided to take a leap of faith on a chase bank after 15 years with WF and honestly the app alone will make me leave. It glitches and freezes all the time. I have been trying for several days to get it set up and have has to delete and re download the app more times than I can count. If this is foreshadowing.. I want no part of it.
Why is this app so huge?? 3/5
If Discover can build an app with size under 100Mb, a bigger institution like Chase with more resources should up the game to deliver light weight feature rich apps.
Ease of paying on account 5/5
The site is very easy to navigate and gives detailed updates
By owner oc business
Customer service is bad
Issue wirh Pending Transactions 1/5
always having issues with pending transactions reflecting proper account balances.