Cant even login 1/5
Downloaded app so I can deposit a check through mobile..can’t even log in..tried recovery password..they say I don’t even have an email with Chase..
Like what are you doing!?
App closes itself if a card sale doesn’t go through for any reason. You then have to restart the whole app. Why not just take you to a screen that says declined? It’s so much harder to go back and figure out what happened in the transaction.
Not the real Chase App - FRAUD! 1/5
This is not the real chase Mobil app - the icon is wrong and not what is shown if you log into your chase account online!
Login in 1/5
Won’t even let me log in to my account I try my password and won’t let me get in keep saying }wrong password
I do t understand why chase uses such crappy app. Must change password continuously, no Face ID log in, no finger print log in, cumbersome, limited option, graphic is awful. They should learn from square. I will ditch it.
Longing account 1/5
I can’t long in my account and I used my correct pw and ID what’s going on with this application
This app is a total nightmare. You have to change your password on a continual basis and it will not allow you to use Face ID.
When I first set up the app they sent me the wrong mobile device three times in a row so I was not able to bill the customer for the first two months of having their service. I’ll be going back to Capital One bank simply because of all the headaches this app creates. When I know that a customer is going to pay with a cc I always have to pay myself first just to make sure that everything is working properly. Pain in the ass. Trashy outdated and unreliable.
NEW UPDATE IS HORRIBLE!! 1/5
I’ve been using chase checkout for over a yr and a half, no problems! I had to update the app today in order to keep using it, and now the entire site is completely different, a lot less options to navigate through, and now I cannot email my customers a receipt. BAD BAD BAD
Doesn’t work and rude customer service 1/5
The check out is frustrating to use. I have to constantly repair, uninstall and now typing card numbers in. Last eat issue is that the app shuts down. The customer service is rude!!
It’s not letting me sign in my account keeps saying wrong people when I know it’s right
Are you serious?? 1/5
This new update looks good, but I haven’t been able to use it. It crashes EVERY time. I haven’t been able to take client payments since LAST WEEK!!!! Why is an app from a financial institution so bad???
Useless app 1/5
It doesn’t even work, don’t bother downloading.
Why I cannot retrieve monthly sales 1/5
By حبيب love
I cannot get my monthly sales
No good update 2/5
After the update I lost the option to send receipts to customers via email and text. That’s terrible. Please fix this and I will give 5 stars.
Fix this mess 1/5
Ever since the update I can’t take payments from HSA accounts. My clients have no issues anywhere else using an HSA card. It continuously force closes. It’s been a nightmare. My clients are mad and I’m losing income. Fix this!!!
Forgot password, forgot username, no solution?! Are you kidding me?
Card reader does not work!!!!! 1/5
After an iPhone update, the card reader stopped working. A new reader that Chase had me purchase for security reasons (had chip reader). It no longer works and they have yet to update their app.
Offensively overdue for an update 1/5
Hey guys, Chase is raking in 3% from every transaction and the current state of this app is just not remotely up to standard for 2019/2020.
Probably the most primitive , old fashion bugged app in the history of checkout. Not only do you have to change password every time ,
Every version that updates on smartphones need the app to stand its requirements- this app had not been updated in the last 7 months!
I own 3 mobile checkout devices and am not able to use any of them for two weeks now . The decision to use this merchant services had greatly damaged my business and i have one advice for you guys. Just don’t.
Go and use square, they charge a few penny’s more a month but they will never disappoint you :).
By Victor Levsky
This app is terrible! I couldn’t even log in! I thought this was a good app. This app didn’t even let me sign up.
Not using it anymore. 2/5
I hated using this app because I always had to change my password, and they didn’t allow past ones or a thumbprint, so logging in was a pain, especially when I had to do a fast transaction. The card reader rarely connected and was glitchy, so I just typed in the card number. Not using them at all anymore though due to their fee hike.
It’s fine 5/5
I have had only occasional problems logging in but for the most part it’s worked fine . I login at the beginning of the day Sono have to do that in front of customers and it stays logged in the whole day. The times I called customer support for issues they were resolved quickly.
I generally recommend to Peers
App is broken 1/5
By cant find a new nickname so...
Can’t get past login, keeps saying its wrong but it’s not
AVOID chase - ready to become an almost ex chase customer 1/5
So I got an offer to open a savings and checking account with chase. I already have a credit card with them. All started off well being pretty easy to open the accounts. The problem came when trying to fund the account. They kept rejecting it (from my other verified account) and locking everything I had with them. Kept happening even after calling in multiple times. It’s like they don’t want customers. Writing this while on hold to close the savings and checking. Next will be the credit card. HELLO Capital One (hope they will be better than chase was)
C’mon this app needs a facelift 1/5
I moved from paypal here to chase payments and I feel offended that Chase even is promoting this garbage at the branch... will be moving back to PPHere until someone takes a lil bit more pride with this product.
Can’t even log in!!! 1/5
I can’t even log into this stupid app to use it. My credentials are correct but it just doesn’t work. What a joke...
By dont deal with this merchant
I charge a customer and they took 20$ fees because they IRS and I send my w-9 more than time bad service every time I called them to find out what happened they put me on hold I’m gonna cancel todaaaaaay
Chase is great, developers of this app not so much! 1/5
It looks like it was designed for the iPhone 5, which came out in 2012.
The customer service for this paymentech processing service is not on the same level as the standard Chase banking and credit card services.
Update the app interface, and I will gladly use the service. For now, however, I’ll stick with Square.
Great rates, terrible app. With the money they aren’t making on rates they are skimping on product. Don’t waste your time. I’ll stick with QuickBooks. I forgot my password and the only option is to call an 800 number. Chase needs to get this app into the 21st century. Clunky, awkward interface.
Going back to Square 1/5
This app has been horrible and frustrating. I can’t even get past the login. They beg me to switch over in when I did I can’t even get into the app to take my customers payments. I’m switching back to square.
Terrible. Needs to be updated. 1/5
If only they put the amount of time and effort they do for their main banking app, this would be great. This app is so old and outdated that it’s not even optimized for the new phones. The user interface is lackluster it’s barely usable.
Won’t even open 1/5
The app is unusable! It won’t even open. I’ve tried deleting and reinstalling. Just crashes immediately. Erg! Please fix this. Super frustrating.
bad application and worse service 1/5
Is a really bad app, never connected to the card reader.
Fairly decent app 4/5
One Major thing this app needs is to accept Fingerprint login. Customers are always looking at my screen while I type in the password.
I have not really experienced an other issues then that.
Too outdated and inconvenient. 1/5
Chase has the best card processing rates I’ve found so far. But these savings do have a catch. Their online point of sale and app are severely outdated and inconvenient to use. Between the two I much prefer the online experience. It’s barebones and does get the job done. The app, however, is so frustratingly ugly and old I will not use it. Most people these days use Face ID, their fingerprint, or apps to save an original and secure password. You are unable to use Face ID, a fingerprint, or paste your password from a password vault. My guess is most people will create a more simple password to remember for convenience.
Aesthetically the app looks like it was designed for the original iPhone. The app is not updated for current displays and uses a very old style keyboard. This is a concern. If the app looks this old and lacks this many features I’m worried about the app’s security.
Use at your own risk.
Login Problem 1/5
Can't login into this App. Please add same Sign On Screen as iPhone. You guys are far behind.
Great app 5/5
We use this to take occasional payments. Definitely doesn’t take the place of a full system but it does what it’s supposed to do. I hope they will update the app to allow Touch ID because it is not easy for me to type in every character of my password every time. The design could be better as well. The Chase banking app is awesome - they should make them similar.
No NFC! I can’t believe the card reader can’t accept contactless payments. Square card reader is the way to go.
Chase needs to improve to compete with much better processing options 1/5
By Natasha Nicolette Medina
Catalogs don’t transfer to other devices—each device has to individually make its own pricing catalog. Custom receipts are not an option, invoices are not an option. I have yet to find a report when I can see items in the catalog and their individual performance. None of the chase apps are very user friendly. Prefer to use to use square for the same percentage.
Can’t paste log in 1/5
By Elvis Ripley
Can’t paste password. Website let’s you create a password up to 40 characters app doesn’t allow pasting. Old keyboard style so app hasn’t been updated in a loooong time.
Can’t even log in! 1/5
By This is cool :)
I’ve tried on several different devices to log in to the app to no avail. Every time I get the “incorrect credentials” error message. I am still able to log in on a desktop computer so it’s just the app that isn’t working. Not worth it in my opinion.
Poor UI and Time Consuming 1/5
The Android version of this app is better, but still poor in design and functionality
For the Apple version, some of the "Buttons" are actually just a text link, so you have to tap them just right in order to go to the next screen, usually requiring multiple taps if you're in a hurry. After you complete a sale, the screen returns to a main menu where you have to hit Sale again to process another transaction. I don't know of any reason why you'd want the option to view transaction details or issue refunds or reports after every sale... Those options should be in a menu somewhere, not on the main menu which I'm returned to everytime I make a sale. Way to many menus or hoops to jump through when you have a line. The text used for the dollar amount entered is somewhere around a font size 8 or 9. When doing 100's of transactions a night where you have a line, this will have vendors processing payments for $8.50, instead of $85.00. The keyboard is also slow or not responsive at times.
As far as the Bluetooth card reader goes, they were decent. Not as quick as the Square Tap and Chip readers are by any means, but they do allow to swipe cards without a chip, but then they are missing Apple Pay and other RFC reader capabilities.
When given the option to use this app + reader vs. the Square platform, I would ALWAYS go with Square for the ease of use in their UI design and the speed of their reader and app. You can also customize the batch out times and POS with Square. When doing shows that ran past midnight, with a show the following day, the sales data became confusing.
So badly designed and unsafe 1/5
The main issue is that it won't let you paste your password into the password field. Many of us use password management programs that create and store long complicated passwords that are more secure. This allows us to create different passwords for every application or website. Rather than having just one or two simple passwords that we can remember and use again and again on our websites. We need to be able to copy these long complicated passwords and paste them into the password field. But with this app you can't do that. So it is basically asking you to dumb down your password to something you can remember which makes it less secure. That's ridiculous for a financial app of this sort and would be so easy to implement. I am finding that Chase Bank just really doesn't care about the customer experience. As well there is no way to login using your fingerprint on an iPhone. All in all this is a very badly designed app with rudimentary security.
Great app, but needs polish 4/5
The app has come a long way since initial launch.
I would like to see more reporting, like a tip report so I can easily separate tips from purchases. It would be nice if the transaction summary also included this.
Moving the receipt send options to after the customer signs their name is more convenient than before they sign as well.
Other than that, the app works extremely well now.
Need to fix 1/5
I can't log into please fix!!!
Absolute login failure 1/5
Cannot paste my long, secure password from LastPass into the password box on iPhone.
Cannot even paste into notes and switch back and forth to type it.
This promotes writing password down physically or post it to my phone.
This is unacceptable! Please fix it now.
Not working in ios 1/5
I can't use this app in my iphone 6.
Sale price always adjusts to zero.
Need a improvement.