Dark mode please! 3/5
By Camryn Conditt
I have problems with my eyesight so this app is hard to see, please make it more accessible with dark mode, or maybe at least a bolder/different colored font.
By R Ruiz Trucking
Get the app! 5/5
By Pokchop AC
User friendly and very reliable.
“Hey look what’s new” blocks app 1/5
“Hey look what’s new” message blocks app. Utilities just need to work.
This app rocks 5/5
By THA CLOSER
Keep up the good work chase!
My views 5/5
💥I am staying with Chase
I love Chase Bank have been with them for a while and will continue.
Loan offers etc 3/5
By Love these kinda games
I don’t really see an option to do anything through the app to do anything as far as getting loans for house, car etc. ether that or you have it encrypted! Maybe more info on loans you offer so ppl know their options and can receive feed back through app which helps during certain times (covid 19 for example). Other then that thank you and serves basic needs.
Great app but it should have a widget 4/5
By Wee Random
I have nothing to complain about the actually app experience, it's generic but it works. It's not super fast but it's good enough for everything you want to do with it.
However, this app could really benefit from a widget, to I can get a quick look at my spending or balance from the Home Screen. It could be just the "account preview" that's already an option inside the app, dropped into a widget, so it's just as secure.
I appreciate this app because it allows me to check whenever I want the activity in my account.
Online banking 5/5
Easy online banking
I’m a busy healthcare worker and Chase made it easy to do all bank transactions online.
By Grasshopper gal
I’m a long time client of chase, not sure why chase would decline my loan request when I have over $100k invested in chase
Calidad y garantía 5/5
Muy buen servicio Excelente aplicación del banco
So easy to use👍
I have to get my car back 5/5
By su Ck me
I’m just trying to make sure you
Random lockouts with errors to try again later 1/5
Banking intermittently as the app randomly locks me out and tells me to try again later. Also the investing side of the app is horrendous, should have kept my investments with E*TRADE as this app is not that intuitive to trade or monitor my investments on.
Service call re: payment issue 5/5
I spoke with a nice young man named Adam in Kentucky and he was I was quite impressed on how knowledgeable he was in helping me change my payment method, plan update and changes for further billing options and just generally a very nice gentleman to speak to. You have a great young man in your company and I suggest you give him a raise or further his career in your company. Margaret Plauche. (225) 933-2929.
This is not customer friendly . 1/5
It’s too complicated to log on new app. It does not give you options
I have paid my chase bill online for years and now I’m all confused and no one at Chase is helping ....I guess I won’t pay or purchase
with Chase cr card . Get you act together and give answers to your
I’m very disappointed.
Can’t use it 2/5
The app itself is fine, but recently they updated it and my iPhone is too old (I have an iPhone 6) to login to it. So...I can’t check my balance or anything from the app, and I can’t even deposit checks online anymore because they can only be deposited through the app. This is really frustrating for Chase’s users that have older phones. Please fix.
Chase fraudulent 1/5
By no star no play
The bank is manipulating numbers in your checking balance and chunks of money seem to disappear. Especially when you have never once been negative and good at budgeting. They either have their hacking system and making your booking money disappear but somehow the numbers are correct but something is missing. They seemed to have been ripping me off by close to 2 grand by manipulating and making your balance lower than you actually should have. Now I gotta go home gather all my payroll and receipts and deposits and try to match theirs and if I can prove it I'm suing and reporting them.
Not ideal for older version iPhones 1/5
I now don’t have access to the mobile app because Chase is restricting users who don’t have minimal OS 13 version software on their phone. For people like myself who still have a working iPhone 6 Plus and see no reason to spend $900 for a new phone that does the same thing, Chase leaves millions out in the dark and stuck using only the desktop version. Apple doesn’t allow for an upgrade software to 13, only as high as o.s 12. Thanks Chase. 😡
Awesome App! 5/5
Great app, easy to use, and convenient to have.
Do yourself a favor and bank with a credit union. These people are crooks and ruining the world with their greed for money.
Chase App doesn’t work 1/5
Using manual or auto capture doesn’t work
Is there anyway that a widget can be made available to have a quick view of accounts without having to log in?
Es mi unico banco 5/5
Siempre esta ami lado
App is useful, but... 3/5
By Unhappy in Bromley
Chase needs to stop tinkering with it. Lose the urge to fix what’s not broken. It seems as if every time I use the app, something is different. Please stop changing it, seemingly just for the sake of change. Or does someone’s bonus depend on how many changes they make?
Need help 1/5
How do I kick other users out of my account. They use Face ID to logon even when I have changed the password.
App crashing a lot lately 3/5
By cam the gator fan
Never had an issue with the app till recently. Now it crashes a lot and is a massive issue.
I recommend it 👍 5/5
I love it, good service saving time in all transactions that are required to be carried out. good job and I recommend it
Account closure without warning 1/5
My account t was closed without warning.
I like it it’s pretty easy more or less only a few problems signing in sometimes but otherwise pretty easy
By barbra leigh
I have been with Chase bank since it was once NBD... over 35 years. I would never think of going with any other banking company. They are always willing to give the best customer service and also the best rates of any competition. Five plus stars!!!!
Thank you Chase 😃
Great service by Jeremy at the Chase Branch in Glendale Ca on Glendale Blvd 5/5
By angel aiden
My husband and I were opening a savings account at the Glendale branch on Glendale Blvd. we had missed several appointments previously. We had to retrieve something from our safety deposit box when tried to open a new savings account for me. Jeremy approached us and asked if he can help us. He was able to set up my savings account. Jeremy also helped set up our Chase app in which he helped simplify our online banking experience. He helped name each savings account, helped set up how to send money to others, etc. My husband had difficulty grasping certain aspects of the app and Jeremy was so patient and understanding with him! He went above and beyond in his services to us. He was professional and thoughtful. Jeremy is an asset to Chase Bank.
Works but not all features are available 3/5
I still don’t have access to the spending and budgeting feature.
What’s understood don’t need to be explained 5/5
By The Hanleys
Manasquan Branch on Route 35 is the best. The staff has the best customer skills of most places dealing with the public . On a scale of 1-10 I give them a 20. They always go the extra mile for the customer. We have received stellar service from this branch of Chase or many years.
Love This App! 5/5
So convenient, can check balances anytime and make payments so easily. Helps stay on top of fraudulent use because you can check your transactions so easily.
Up until a few weeks ago the app was great. However they keep pictures of mobile checks that are deposited and when my account got hacked not only did they get to take advantage of me but anyone who wrote me a check that I deposited through their Mobile Deposit system. If they did not keep the visuals of the checks this app would be a lot better-
Eye opening 5/5
This has enabled me to see my spending and inspired me to save plan for my future retirement. I watch my spending and investment it has been a great tool .
App is worthless to me 1/5
The app worked fine for me before it was updated to require IOS 13. It no longer works on my iPhone 6 with IOS 12.5.2. Thanks for your consideration of customers with older phones, Chase
Cannot transfer to another Chase Account 3/5
By Patti campbell
Tried to transfer from one of my Chase Accounts to a family member’s Chase account. What a hassle. It’s not enough to have an account number to make a deposit, there are too many hoops to jump through! I am going into the bank tomorrow to see what I can do. I have always been able to transfer money to my grandchildren and it seems I have to be on their accounts to do so.
Best bank 5/5
Best bank in the world
Great for all my banking needs. 5/5
Easy to use and convenient has all my banking needs in one place. If I need to pay a friend or business can do that on here also it’s so convenient and for the most part reliable.
Update problems 1/5
By disclosure 15342
The new update is crashing
App keeps on crashing 1/5
The app is not functioning normally now keeps on crashing every few seconds
By Darts Brooklyn
Broke Face ID 1/5
Way to go morons
Great Bank 5/5
I am very happy with the service I receive and the professionalism of each member of the Deer Park branch. Especially Marie.