By Margaret Lynne Caster
Thanks for even allowing me to talk to a human.
Please fix Alert history page 4/5
Update: wed,Jan 23, 2019 4:45pm
App is great but please fix this issues
Under View alerts > alerts history
The alerts history does not tell me which option has the notification. So I have to keep opening everyone because it doesn't just show me which one has the notification.
Old review (date unknown)
This app layout design are horrible. Discover and capital one mobile apps are much cleaner and easier to use for there credit cards. I would expect a much better app then this. To get most of my account feat. I have to use a computer.
App alerts too difficult to clear 3/5
I set up alerts so that I'm notified each time my card is used. I want to be able to clear these alerts simply by opening the app, instead of opening the app, signing in, tapping user settings, tapping alerts, and finally, tapping credit alerts.
Not always easy to use and takes a while 3/5
While I appreciate the security, at times I have a lot of trouble using the site due to repeated requests for multiple codes and glitches when I want to deposit.
Update password 1/5
I am locked out of my account every couple days causing me to reset my password all the time to view my account
Auto site 1/5
NOT user friendly, was on phone for 37 mins yesterday. Very frustrating
Needs improvement 1/5
Love the good start, but needs some improvements.
1.) Chase Private Client branding only appears on occasion. Needs permanent consistent branding. OR it’s own app.
2.) The look and feel is dated. Look at a more modern app like Mint, Square, Citi, AMEX, or even Finn.
3.) Needs a calendar view for scheduled bills along with true remaining balance after scheduled bills.
4.) Investment options need to be more mobile ready. See Robinhood or Coinbase.
5.) Credit cards should have all transactions show up in Apple Wallet. See AMEX.
Turned off auto pay in the app. Come the next month auto payment still posted to account. Apparently, the app only does some things some times. Had to call customer service to get it turned off.
Horrible, Horrible, Horrible 1/5
Every other week, when I try to login, I get an error message saying the app doesn’t recognize my phone. It accepts my password, but not the device. So, I get a temp code and guess what? It says my password is now wrong. The same one that was correct a minute ago. This also happens on my iPad Pro. I have to delete the app and reinstall. Sick of it.
Touch ID 2/5
It’s still crashing when using Touch ID on login. Been doing this for months now. Latest update did nothing to fix that.
They keep deleting my negative comments 1/5
By Niknejm dat is not jet tejken
Keeps deactivating face id to surprise you when you need it most.
Keeps telling me that i do not have internet connection while i do have internet connection.
Horrible user interface forcing massive amount of additional clicks.
Happy to use Zella 5/5
Great feature for money transfer . It is quick and status is updated real time. Thanks
What happened?!?! 1/5
By JeN W.A.
I've had the Chase app for several years now and I never used to have the amount of problems that I've been having lately with the app. Every few days or so, when I try to log in I am told that my password is no longer valid. I have to reset a new password every few days and this is ridiculous!! Please come up with a fix for this bug. Perhaps it has to do with the newest IOS...but I'm tired of changing my password
Great app! 5/5
Awesome app, very simple to use and very functional!
Cannot login 1/5
App says I’m not connected to the internet when I am. Each time I want to login I have to delete the app and reinstall it.
Great app for accessing everything chase but now with update... it is so slow!!! Hope their new update is faster
Search bar for transactions, please 4/5
I love the app, BUT it would be really helpful if there was a search bar available when looking through the transaction history page. That would make it perfect!
The BEST bank! 5/5
I’ve been a chase customer for 10+ yrs. I’ve also had accounts at several other institutions, but none compare to the CHASE! Across the board, this is THE BEST institution I’ve worked with! Keep up the good work and GREAT CUSTOMER SERVICE:)
Chase Bank 5/5
Is the smartest bank online. My life is easy with this applications.Thanks a lot Chase!!
Works very well 5/5
Yeh app is reliable and easy to use. Most actions are where you would expect. You can get things done with just a few taps. I enjoy the ability to automatically pay my bills.
Mobile deposit crashes app 1/5
Mobile deposits crash the app
Quick action 5/5
Chase picked an unauthorized action on our card immediately. Great bank
Problems with password 3/5
Every time I try to sign in the app I have problems. I've only had the account for a couple of months and I'm not sure it's worth the hassle of Disney rewards.
Yeah ok 3/5
By Musicfy FAN!!!
Works fine. Only issue is the app crashes and exits every time i try to check my alerts for my accounts and security alerts.
❤️ Chase 5/5
By ❤️ Frida
I love banking with Chase! Thank you!
Rewards for Marriot 2/5
I am not sure why I am unable to see my marriot credit card rewards on this app and also doesn’t have proper instructions to check rewards.
Lack of Convenience 2/5
I’m not able to search at my transactions individually by typing the name of merchant, date or payment !!
In the Bank of America app I do have it and it’s awesome because then I can easy know if how many times have I been charged by certain merchant, some times merchants over charge or they charge more times than they should’ve and the dates are not always the same so in order to see that I have to scroll a lot
Also Some times is tough to see who is who, there is a lack of info on who is charging money to my card
Chase App 5/5
Love that I can access on my phone to check balance and review purchases
App Freezes 3/5
Whenever I try to access anything from the menu, the app will freeze and I have to force quit the app and go back into it for it to start working again. I am unable to access quick pay via mobile due to this and it is annoying.
Need to be able to change order of accounts 1/5
This app has been updated many times and continues to get better but as a customer with over nine accounts I need and should be able to reorder my accounts in the app like I can online. Why should I not be able to have my checking account show up first? Why is my credit card listed last? Please let the consumer decide which account to see like you do on your website. If you want the 4th and 5th star please update with this simple request like my other banks do in their apps. Only been asking for this for over a year. This seems like a very simple request.
If you want to pay $80+ on fees, then go ahead. 1/5
By Hecho en RD
$80+ on fees on top of the minimum payment. Chase is a complete scam and I cannot wait until I pay off my credit cards to close all my accounts with them.
Excellent be blessed 5/5
Strong blessings of god over ur entire staff
Helpful for sure 5/5
Great app that helps me monitor my spending.
App freezes 1/5
App freezes when managing external accounts. Please fix.
By Ric Poston
Chase offers everything I could possibly need. Thanks also for very professional and quick response to all of my needs. Respectfully, Ric Poston
Mobile deposit limit 3/5
By kolorful kissers
$2,000 daily is way too low!
Old version better 3/5
Don’t like the way everything is displayed in new version
This app keeps crashing as of 1/15 1/5
Lets you log on then crashes.
By Gian Carlo Wolf
I love Chase banks!
Every time I tried to log in, the screen freezes. Especially using fingerprint login. Very stressful.
It’s great 5/5
It’s good because I don’t have to get on my computer to check on my account
And it’s faster than android
Best app and best bank I ever seen
Poor search tool 1/5
By Disappointed Douggy
What a crappie app. Can’t even search by payee. Wake up Chase and join us in the new millennium! Think I need to change banks!!
We are together on this! 5/5
Chase and I have been doing business for a long long time and that will continue.
Makes me feel safe 5/5
The credit card is awesome because of the notifications that it sends me when it is used. The app is super easy and very customer friendly.
Just me 5/5
I really like Chase you guys the best ❤️ thank you very much !!!
Please fix the Chase Ultimate Rewards section 1/5
Chase Ultimate Rewards, which applies to the Chase Sapphire credit card, has literally the worst functionality of any app I have ever used, of any kind. It has 1/100th the functionality of Kayak or any airline booking site, but worse than that, it regularly fails to do basic things like let you scroll down or click on buttons - dropping it lower than many of the homemade apps you’ll find on the App Store. If you’re incapable of actually using the points, why even have this credit card?
The best bank ... resolved issue in a timely manner 😊
App keeps crashing when logging in 1/5
Can’t log in. App keeps
Hard to use 1/5
It is to hard to get to the right account.