Unknown charges 1/5
Have more access to unknown charges. We should be able to have a longer time period to dispute charges that we’re not familiar with.
An example would be we check off items we agree to then if it’s an unknown charge
Brandon Dume 5/5
By Brandon 64
Brandon has never been convenient.
Getting the hang of it 5/5
By Ozzie the big O
Well I finally got the hang of it but it did take sometime, but my only fear is that you will change it again and I will have to start all over again and that’s what really brothers me, so let’s give it a year and don’t charge things.
Great App 5/5
I’like to also get notifications on my phone, couldn’t figure it out though!!
Chase customer service has been terrible since COVID-19 1/5
I have waited 3 months for a response to my dispute with hour long waits on 800 numbers and limited hours of operation for call centers. In addition when following instructions to send secure messages on their website instead of calling and waiting on hold for the call center and still waiting now 3 months for a response. I no longer plan to do business with Chase after this terrible customer service experience. Bank of America has handled a similar issue without much delay. If you have a chance switch to a more reputable banking institution.
Excellent app 5/5
Excellent and easy to use application
Works ok, signs me out all the time 3/5
Signs me out at every app update, maybe other times also. Getting increasingly annoying as a result. Stop signing me out!
Password errors 1/5
It always gives me an error for my password and makes me reset it— then when I log in the next time I get the same message and have to go through the entire process again.
Easy AP 5/5
Fast & easy to review account & pay.
Quick and easy 5/5
Always easily at my fingertips.
Thank you for being my bank.
Thumb Print 2/5
The app randomly turns off thumb print log in. I get that it’s probably a security precaution, but it kind of defeats the purpose of using my thumb print to log on.
Just the Brat 5/5
Long time member just love this Bank. Excellent customer service when I need to call which is a once in a blue moon. Keep up the great work. Love you!!!!
App crashes every time I try to deposit a check 2/5
App works fine except when I try to deposit a check. The app crashes at the step when I am taking a picture of my check.
Love the app and everything about it and yall. BUT stop messing my transactions up!!!
Easy to understand 5/5
By tree A's
All good but i also hope you can add a chat option with customer representative soon. Thanks
Great banking app 5/5
You can do all your banking with this app. The app is very fast and never crashes.
Shut down suddenly 1/5
It’s shutdown suddenly while I haven’t log out yet
Banc app is 5/5
A few good things to mention of so many that are available to use, great app, easy to navigate and quite simple yet very affective
What a mess 1/5
This version of the app has multiple bugs. What is chase doing with all the money they charge and do not share with their consumers. This app must malfunctions continuously. The touch entrance works once then never. The bill payment does not work correctly. It reminds me a dog chasing their tail. However, their are other bank networks that have worst apps than this one. Shame, shame , shame, but greed has no shame.
What happened?? 3/5
I have always loved this app and how easy it is to use but after this last update my app keeps crashing while I’m using it and it closes out completely and I have to login all over again. I’m not sure what happened with this last update but man I hope it gets fixed soon🤞
Chase is great 5/5
By chris wiz1
This bank is always there for me when I need it or if there’s any questions I never have problems with customer service this bank is the most reliable that I think I have ever had and I have a few banks
Make Me Happy
Slow app when working on trading 1/5
By Fake pokemon go
This is really slow app
Retail Claims Team 5/5
Really satisfied with the app on how everything runs but just wanted to give my special gratitude to the Retail Claims Team. I recently got scammed online trying to buy merchandise and I messaged the Retail Claims Team to help dispute the charges and they did so in such a great manner. Thank you so much for your services and situations like this make me grateful to be banking with Chase.
Ultimate rewards section is AWFUL 1/5
Ultimate rewards section is AWFUL
CONSTANTLY Can’t into my account 1/5
No excuse for this. Every time I try to access my account for the last few weeks, it just spins and says it cannot connect to Chase. Pathetic!
Excelente servicio, fácil de usar
It’s ok minus the glitches 2/5
Sunday my account was showing incorrect balance. It was showing balance from 7 days before, before over $2000 was deposited and gave me a message stating balance updates are currently unavailable. Poof be gone with my money so easy!!! Also I noticed twice that my money has been miscalculated missing funds with no explanation. One time my account was on E/$0 and the next day $13 popped up out of no where. Please explain...I expect better from chase I’ve been with this bank over 8 years. Starting not to trust chase... Soon as I make a purchase I go to the app to check and see money is deducted from balance but the amount shows up as pending. BEWARE. One more miscalculation and I’m buying a safe or changing banks and won’t have to worry anymore about shady chase ... Keep a tab on your money people!!
My Chase banking 5/5
Great customer service. Friendly app also
This App is HORRIBLE 1/5
Every time I attempt to deposit another check it kicks me out during the process and I have to log in and start all over. 4 checks had to log in and go through the entire process 4 TIMES!
I have no problem with Chase...it’s the app that drove me crazy.
I mistakenly asked for a new card and when I realized it, I tried to call my branch to see who I had to notify. I know during the crisis things are difficult but there was no option for a banker to call me back....Should I say that I’ve been banking with Chase since the eighties and I’ve never had a problem... But it’s a whole new world now...
By GC Golfer
Love Chase easy access
Worst app ever 1/5
Disconnects repeatedly while in the middle of a deposit and requires starting over with a login. Slowest responses I have ever experienced.
Unprofessional and Unorganized 1/5
I’m not one to write a review or be inadmissible, but Chase Bank (JP Morgan) has not made it easy for me to be a customer. A couple weeks ago Chase cut my card off saying that I didn’t fill out a couple documents when I initially started my account. Now, this wasn’t my fault because the bank teller had forgot to give me the papers to fill out. Chase had mailed me about the cancellation of my account, but I was not home because of COVID-19 in Chicago. They didn’t email or nothing so they cut my account off. The receptionists all told me different things which made it really confusing. They sent me a check to my home in Chicago and this has made this Chase experience worse. After several calls to Chase, they have shut my account off for who knows what. I rarely play the victim in any situation, but for someone who did absolutely NOTHING to deserve this, I’m extremely disappointed and frustrated. I’d suggest going to a smaller bank because tellers would all be on the same page and a much better and efficient process. You’re just a number at Chase Bank.
Fraud. Make your money disappeared for no reason! 1/5
I have an $2446 wire transfer, but it only showed $2436 on my account. It has had requested a $15 transaction fee. I don’t know where the $10 goes. It is a fraud. I have called them 3 times. They just let me hold. It’s my money and I needed to call them to get it back. It’s ridiculous!
I Have Been With Chase Since 1989! 5/5
By crave For FAME
I Love Chase Bank. They Are Very Good At Pinpointing Any Transactions That Might Have Been A Mistake On Your End. They Are Courteous & Helpful & Are Trained Well How To Help You, Without Rushing You Off The Phone Or Meeting. Thanks, Chase Bank. Sincerely, Laureen Lili Shelkett.
Very slow launching the app 3/5
App works fine, but it takes over 5 seconds to launch the app on my iPhone 11. Why is it so slow? This is a state-of-the-art phone and yet apps like this are more bloated than ever. Stop including irrelevant (and maybe increasingly intrusive) frameworks and get the app back to a leaner state.
Viewing recent transactions 2/5
By Journey to living godlike
Normally I love Chase but today my recent transactions won’t show up anywhere. Calling the bank be put on hold makes it even more difficult. Chase is still top bank for me wonderful customer service inside and out even though it’s been really hot in Chicago the staff are outside directing people which line to stand or drive through. Bless all the hard working staff🙏🏼🙏🏼🙏🏼
Payments scheduled 4/5
I would like to see a payment scheduled so I don’t double pay.
Thank you 5/5
By Yes News
The app is glitching! 1/5
The Face ID feature isn’t working! It asks you to sign in with password and turn that feature on. So you enter your password, then it asks you ton request a code, you get the code and enter it and sometimes it lets you in and sometimes it doesn’t. And this happens EVERY DAY!!!! FIX IT! PLEASE! This has been happening for weeks now!
They are taking my money 1/5
I had sober 1200 now I have 900 and no matter how much money I put into one account it disappears and says I have 0$ and money from my savings keeps being moved
Very useful app 5/5
Every day I can see my balance, control deposits and withdraws, send money, etc
All the things that I need to do!!!
Poor customer service 1/5
I spent 45-55 minutes attempting to transfer funds from my personal checking account to a building contractor for work performed. I am truly disappointed and will research closing my account. The customer service representative was curt and controversial.
Awesome app I love it