Not ready for prime time. 1/5
By Marshon Robinson
Honestly the app has proven to be pretty worthless as most retailers in my area listed as accepting Chase Pay either have no clue what it is or don’t know how to properly scan it. The entire point of these apps is convenience and having to teach a cashier how to use it is anything but. Far easier to just use your credit card.
My experience in 48 hours. Sometimes I couldn’t log in, sometimes the pay screen couldn’t generate the QR code. They didn’t accept the app in two different Starbucks so I couldn’t use the star rewards promo. And the app is not optimized for iPhone X. Disappointing.
Doesn’t work or keep me signed in 1/5
Haven’t been able to claim the Chase Pay Starbucks Offer....barcode does not populate. It’s also frustrating that the app doesn’t keep you signed in via Touch ID like other banking apps do.
Need to update 2/5
Not only needs iPhone X support, but also is inaccurate and needs to be update content wise. For example, it says in the app that only Best Buy and Starbucks accept it, yet at my Shell gas station there are chase pay stickers and I assume many more places also accept it so... Also ordering food doesn’t really work too well. Kind of a strange feature to have in an app from a bank... maybe stick to coupons and such and let restaurants/delivery services handle the food.
Piece of crap 1/5
Never worked for authorization. Pay at the pump never worked either.
Cuts off sound when opened 1/5
Beware when opened this app will stop any audio that is playing until closed. Fix your app, not many vendors accept it, the only good thing is that it allows you to activate the points bonus on your freedom card
I used to be able to redeem rewards for Starbucks cards in app but haven't been able to for almost a year. When I talked to customer support they had no explanation. FAIL!!!
No iPhone X Support 1/5
Support full screen on iPhone X!
Charged Twice 1/5
Used Chase Pay once and was charged twice. It’s been more than a month since challenging the second charge and Chase has not taken it off my account. Terrible.
Does not work
Order Ahead Hasn’t Worked 1/5
By BBY Employee
I’ve tried to use the order ahead with promo coupons and they haven’t worked at all.
Defaults to pay with points every time😡🤬 3/5
I’d never choose to pay with points. Don’t know why it defaults that way.
Easy way to pay 5/5
By far the simplest way to pay wherever you may be, plus get perks for using Chase Pay.
Unable to use 1/5
I tried using chase pay from my iPhone to order flowers and was never able to checkout. I then tried to use it on my MAC at the same website and it appeared to work but I was never actually charged and got no confirmation of my order. There was a deal to save $20 on the order which I was unable to get. Very disappointed with Chase Pay.
Very good app, works well. 5/5
App is quick and works very well for paying and other services. No crashes. I like that you can do many things from this app.
Touch ID makes it very secure. A great app!
Huh, It’s about my money not all your advertising so you can make money on your app. To Distracting I should have simple options to like Transfer-Send funds.
I would like to pay my card through the app as well
Annoying Glitch 1/5
By hannahr raye
When I’m using my Bluetooth headphones, if I open this app, audio suddenly begins playing through my phone’s speakers. As soon as I close or switch to a different app/the home screen, my headphones reconnect. This only happens with this app.
No luck at shoprite 1/5
Ive tried to use this at 3 different shoprites as promoted in the 10% cash back email, has not worked once. Many dirty looks from people in line behind me
Pay with points 5/5
Appears to pay out less money when used at a retail store then just getting cash back and using the card. Not really sure it’s confusing and doesn’t answer basic questions. Stupid
Not good at shoprite 1/5
first time try it，cannot pass
Awesome app 5/5
Awesome app. Works great in Best Buy. Starbucks having bit issue still with processing.
I'm trying to figure out how to send a payment to a friend we both have chase. But I can't figure out how and there aren't any hints on your app
Bad app, no store training 1/5
Doesn’t work at my Shoprite, no one, including the manager could make it work. So much for extra points-only heavy sighs from those in line waiting while store employees tried to figure it out.
Is a great apps
Horrible Order Service 1/5
I ordered several times through this app. The orders were never ready for pickup at the scheduled time. You’re better off using ritual or LevelUp. I tried the app for the promotional points but it’s horrible. I waited longer than waiting in line. The restaurant told me they receive a fax and have to confirm the order. Really chase?!?!
Doesn’t work at bestbuy at all 1/5
I have tried to use chase pay at bestbuy in two different locations in NJ. And none of them accept chase pay. The transactions get declined and I looked like an idiot at the register.
Can’t use my card to pay 1/5
By Pena nieto
Called customer service twice and they couldnt fix it so I can use my Chase Sapphire Reserve card to pay within the app
Unresponsive touch screen 1/5
It infuriates me to use this app - it is not responsive to touches and freezes. I have to close the entire app and then try it again, only to take me to the next screen and freeze again. The texts are broken as well and I have screenshots for this to send to the developer. Disappointing but more frustrating then anything.
Didn’t work at shop rite 1/5
Didn’t work at shop rite
Not easy to use 1/5
It doesn’t allow easy access to pay my credit card off or my utilities. All it asks to pay is stuff like gas and if I’m at a store
Wouldn't Send Verification Code 1/5
Couldn't login because the App says there is something wrong when ever I try to verify its me logging into my account and won't send a verification code..
Easy but wish there was more 4/5
This app is extremely easy but I wish more merchants accepted Chase Pay and I wish I could upload gift cards not purchased through ultimate reward points. I also don't understand why my points are worth less than the cash equivalents or if I got a gift card separately through ultimate rewards. Overall I do like the app.
Didn’t work! 1/5
I tried to open the APP at the register and it wouldn’t ask for my thumbprint. I put in my password and it said there was a problem so I couldn’t use it. In the parking lot my thumbprint popped up and it went through. Too late now! So I missed the 5% cash back!
Doesn’t work 1/5
Kept telling me my user name and password were wrong, but they work on the Bank app and website.
By Filling in my space
Would like more people to buy from😲😲
You keep showing more but no results.
Startbuck manager doesn’t know how to use chase pay 1/5
I show the QR code to the manager and she said she didn’t know what to do with it. It seems she doesn’t know how.
Simply a nightmare 1/5
Never worked for me. Spent hours and hours on the phone with chase customer representative, and they asked me to go to a branch. What a joke!!
QR code not working 1/5
It's waste of time QR code not working at cashier check out
Cuts off bluetooth headset 1/5
Not sure it is intentional or not. When the app launches, the bluetooth will be cut off
iPhone X 1/5
Please optimize for iPhone X
Used at shoprite 5/5
By Mary Canzoneri
Fantastic easy to use should be at more stores
Needs to available at more places 4/5
Good app just needs to be available at more places
Not many locations 4/5
Otherwise it’s very convenient
Cards don’t show up 1/5
By Rudy ca
Cards don’t show up
Do not download 1/5
By Nicky Noir
I couldn’t even get in the app using my user name and password and from looking at these reviews I’m glad because I would be mad if my money got taken. I deleted the app
What is the deal with the QR code? 1/5
I showed the cashier the QR code to check out, she looked at me like I had snakes growing in my hair. Then the groans from other customers.
ChasePay useless ...
So simple 5/5
I’m not sure what’s wrong with everyone else, but I literally had no issues signing up, also I have tons of merchants popping up, Chick Fil A, Tropical Smoothie, Bestbuy, Etc. Also my wife and I love that you get 10$ off your first time using the different food options!