Beware of charges 1/5
They continued to charge even after I deleted the app (which I didn’t even know was possible for an app to not bill via the Apple App Subscriptions). Not only that, but I’m showing over a years worth of “shipped books” that definitely were never shipped or created. I would think there would be some “credit” for unused months but my account shows $0 credit. Super disappointing.
This is it finally I can keep my memories not on a phone or a stick or a comp but in a Book I LOVE THIS …
Month by month year by year My family will see our memories it’s been a long time coming
Thank you this is genius
Sort by function needs updating 3/5
I love chatbooks. I make one each year for each of my kids and it’s the perfect memory book—easy, low maintenance, timeless. The only thing I really dislike is that when you sort by date the captions all go to the end. I add photos from my camera roll that I didn’t want on Instagram and it takes sooo long to rearrange them in the right order. Sometimes my books have 200 pages so it’s time consuming. But to sort them all by date and then try to find which caption goes where is worse. If the captions imported from Instagram could have dates associated it would be so much simpler.
Can only do square photos 3/5
All my pics are rectangle but Chatbooks can only do square photos
Love it! 5/5
3rd month and I love this membership! Tonight I edited photos more than the previous months and it was easy to navigate through the pages to add notes, dates and locations and select different borders.
App apparently destroyed 2/5
By this nickname is taken right?
I have been using Chatbooks for several years now, and I’ve been thrilled with it. I even found their customer support to be very good, in the last six months every time they do an update it crashes it’s no longer connected to Instagram and it takes weeks to get reconnected and then immediately they do another update and it again is disconnected and then it takes weeks to get it fixed and then it crashes. This is been ongoing now consistently for months and each time it’s a different issue of connection. They really don’t seem to know what they’re doing anymore and it’s very frustrating.
By dumar Alejandro
I loved make albums but I would like if you can add more cover colors
So thankful for this app! I am capturing so many memories in these books! Love it!
Love my Fatty Chatty 5/5
Every year I make a custom Chatbook. They look amazing every time. I get so many compliments and my kids love looking through them. They are so easy to make. I put together an entire year in only a few hours. If I hadn’t edited the pictures, it probably would have been faster. Great Product!
Summer vacation 2022 5/5
By Sue& Steve
I just received my first Chatbooks and I’m glad I ordered from them. The pictures are clear and each page represents a memory of our vacation with the grandkids. Great job! Can’t wait to get next months!
Chat books 4/5
You guys are going to love this. They do all the work for you, just love it
Love these books 5/5
I’m too busy to scrapbook but chatbooks makes easy to record our precious memories. Giving myself the gift of monthly chatbooks has been a great decision. I look forward to them every month.
Poor functionality 2/5
By screeen name
The end products are pretty good but the functionality of the app needs work. Prepare to be frustrated, frequently. I had lots of issues with photos not uploading, issues with ordering, issues with order confirmation which seam like the basic functions of this service. Wasted time, lots of it. Customer service was helpful but they’ve got a tough job thanks to the app developers. 👎👎👎
I use the books for my church everyone loves them
We have her whole first year 4/5
We love our chat books! We get a reminder every month and we have our daughters whole 16 months of life we can hold in one hand. The picture quality is not the best but we use the cheapest subscription.
Awesome customer service like no other 5/5
Hey you are so great thank you for all the books that you gave back that I did was owed 1 but you gave me more thank you .Subperb service!BrandyBones
So easy and cute! 5/5
These books make keeping up with my photos so simple, and help me keep my memories organized! The app is flawless to use. I love all the options and it’s so affordable! It’s one of my few monthly subscriptions that I actually look forward to :)
Quick & easy! 5/5
Put together custom vacation book quickly and easily. Very happy with actual book, placed another order for a different book.
Photo Journaling Made Easy! 5/5
I love Chat Books! Easy to create monthly journaling photo keep sakes to remember everyday!
Hate the recent update 1/5
I have been a user for many years and every month we print a mini book for our son and we all love looking at the photos. I am a busy parent and one of the main sources of my son’s picture is from his daycare mobile app, which saves a low-res photo but at least we get to see him playing and laughing. I have been putting tons of his photos from the daycare into the mini books, but for some reason i can no longer add those low-res photos. They just don’t show up when I open my album on the phone. I understand that pictures need to have a good quality for them to look nice on the book, but if customers don’t mind then why can’t they add low-res photos? Without those photos I was only able to collect 13 out of the 30 that’s needed to print the book. So I had to add redundant photos and even some photo from the next month in order to fill the gap. Bring back the functionality to select ANY photo we want… or I can definitely see myself switching to another platform because this just doesn’t make any sense.
Takes your money, won’t print books 1/5
I had this app for a few months. I have had two books sent to me, and the last 4 I was owed not sent out. They won’t let me print them, yet they took the money out of my account. I cancelled and would suggest to find a different photo book.
Photo picks 4/5
By Saddy socialite
I have older photos on my phone I would like to put into a book. However the app only allows me to choose the current month from my camera roll. For this reason I may cancel. I don’t want to be forced to only use the photos for the actual current month.
Love ❤️ 5/5
I love this company so much! It’s so simple and a wonderful keepsake!
Welcome back 5/5
Thank you Tonya for your help in getting me back to Chatbook.
Quality photo books 4/5
Quality books, I really like them. Only reason I didn’t put a 5 is because the app is real laggy.
Top Notch 5/5
By diying all day long
I have just signed up for Chatbooks! I received my July book today and went to order my August book and was struggling a bit (it kept telling me to sign up but I was already signed up). I reached out to Chatbooks via the text option and was responded to in minutes… I call that top notch service!
So far seems like a great app 5/5
By SusieQ 71561
This not only seems like a great idea for young couples but also for us grandparents that will be living in another state from all the grand kids. I will be making up different kinds of books for them, not traditional photo albums per say. This is a very versatile user friendly app.
I can’t get to all my pictures end it selected a bunch of stupid stuff I don’t want printed I can’t get to my albums I’ve asked for help I don’t get any I’m confused I think I wasted my money
Like their product but their app is clunky 3/5
I’ve been using this app for awhile but it’s sometimes clunky. It keeps mixing up the books I want printed, it adds subscriptions when not wanted, it’s just full of little glitches that make you want to fix the app so you can enjoy their product better. They need to up their game given there is a lot of competition.
Photo books 5/5
Pleasantly surprised by the excellent quality !
5 star experience 5/5
Reasons for rating:
1) Needed support for both English and Chinese characters which many services don’t provide. Chatbooks allows you to type directly in different languages (not copy paste)
2) Direct integration to my iOS camera roll without a lengthy library building process
3) Great price point and had a referral code
4) Better than expected customer service via SMS. Under 12 hour turnaround, answered my question perfectly and followed up afterwards to ensure I was unblocked
5) Multiple quality options available at different price points. Cost shown as you’re building the book based on number of pages.
6) Arrived ahead of schedule.
7) Quality better than expected based on the price point - hard cover, print on back bind, decent paper stock, no color bleed, Chinese characters crisp and legible
This will be my go to photo book app going forward. Thanks for the great product and service!
I love the memories I can create 5/5
By Tasha Lick
This is the best way to capture the memories of my family
Easy to use App 5/5
By PC California
Simple for me and I am not tech savvy!
Thank you Chatbooks!
Cannot try without buying 1/5
I would like to make a book or at least see what it would look like BEFORE paying for it. It doesn’t make sense that I have to spend $15 in order to see if I like the interface or design options. No thanks. Love the idea but I’ll stick to Shutterfly where I know what I’m getting before I pay.
My wife subscribes to monthly chat books, and I help add photos, but I hate even trying from the iPhone app. It auto-selects a bunch of photos that I never want, and I always have to deselect them first before actually picking anything. If a book only needs a couple photos that my wife missed on her Android, I'll add some I have, but many times it will overwrite photos she put in instead of adding them, which creates a huge headache. And if there's only two photo spots left, it will say something like 25 left when uploading, which again will overwrite photos already in there. Edits I make to photos won't always stick. It's the most frustrating app I've ever used. I always have to go to my computer or I don't do it at all and then we have unfinished books. They need to spend some more time working out all the bugs. The quality is also horrible from iPhone... when my wife uploads her pics from her Android with a worse camera, the pics look sharp in the chat book. When I do it from my better iPhone, they are always blurry and pixelated. Junk.
Monthly books 1/5
I’m ver upset with the quality of pictures I’m receiving and the choice I can make.
I would like to print books from all of my pictures but I am very limited on what pictures you will let me choose so I end up randomly sending them and they are terrible.
Please tell me how I can pick pictures from my entire camera roll?
Not what it used to be 1/5
Just received an email stating a price increase from $5 to $7 per book !!! Almost a 50% increase! Just not worth it . August will be my last book - I’m sure there are better choices out there for the cost .
By can pic thx
Easy app to use except I was almost finished with a book and they deleted it
So easy 5/5
This app is so easy to use. Which makes a tired mama like me, very grateful.
The best thing invented . Love the service Nothing but the best
Hard to navigate. Took me awhile to get all my pictures to show. Started on my desktop and wouldn’t work so had to go to my iPad to make the photo book.
Honestly best thing ever!! 5/5
This app is really cool because I have way too many photos of me and my family and this app helps me keep all my memories and edit them any way I want. Love this app
100% Recommend 5/5
Absolutely love getting my mini photo book each month. Such an easy way to preserve the memories.
App doesn’t work 1/5
By Spencer and Katie
I have attempted to set up a monthly Chatbooks account at least 4 different times & each time it just sorry not working right now. Can’t get new customers if your technology won’t work .
App is TERRIBLE 2/5
The app is terrible. It is very glitchy, and it is easy to make errors. Once you’ve placed an order, the app takes a long time to reflect it.
There’s no way to call them, you have to email or use a text feature and wait for them to respond.
Once they got back to me, they were very helpful in clarifying my questions and fixing some errors that occurred, but the app doesn’t reflect the questions they answered for me (I wanted an exact duplicate copy of something sent to two different people every month, and the app is really unclear if that’s actually happening or not, both in past orders, current orders and the automatic emails you get when you finalize an order).
They are doing their best, but the app is stupidly frustrating. They recommended I update to the most recent version…but that’s the one I have.
I don’t really leave reviews on apps, and most of the time move past these little frustrations, but it’s frustrating enough that past my year that I’ve already paid for, I won’t be using this service again.
Photos won’t load 2/5
By Kelli Starr
Really wish I could create a photo book but the photos won’t load.
Easy but simple layouts 4/5
Easy to use with photos from your phone. Fast downloads. Automatically orders them by time and date, so if you get photos from other people from the same vacation (for example), it’s already organized. Limited page layout options. Photo captions are not overlayed so they shrink your photos. No red eye correction. It was quicker to do that Snapfish or Shutterfly but also not as fancy or customized.
Monthly chat books 5/5
This is my second year and I’m obsessed with these books. I loved having my whole year to look back on! Such a fun and easy way to actually get my pics off my phone. Thank you!
Can’t stop Chatbooking. 5/5
Better than any TV subscription you could ever get. Instead, I have real memories of my family and my life that I get to share with my kiddos one day. So grateful to have an easy way to scrapbook. Recommend to EVERYONE I know.