Wrongfully Charged 1/5
My husband called to get a flight booked to Canada and from Alaska for the two of us for a cruise. They booked a flight to and from the same location but gave us two booking numbers. When we got on line to check the flights after we hung up we realized they were wrong so called back immediately. Of course we were with an agent who was trying his best to speak English on both occasions but couldn’t get a full refund. I called back two weeks later after checking our credit card and still did not have a full refund. 15-30 minutes after booking and they messed up, we feel they should at least refund us since they couldn’t get us a correct flight. After asking for an English in speaking person and waiting for 20 minutes on hold, I received another foreigner who was rude and wouldn’t let me explain what happened. While letting him talk he faded out. I waited another 5 minutes before hanging up because he obviously wasn’t coming back. I’m very disappointed with this type of customer service and will not be using them again. Booking # 57475947 and 57476188
Feel very not happy 1/5
Stop call back to sell insurance package ! That customer care lady keep calling to sell insurance package . I told her I am using Toilet. Please don’t talk other things too much . She non stop! Makes me very not happy on morning first stool !
Amazing app! 5/5
It found the best deal online and it was fast and easy to book!
It’s a trap be aware ...poor customer support 1/5
Today I went to SFO airport and right at the time of my return flight check in the airline said the flight is canceled by airline for some reason and they cannot help and I have to contact cheapoair. I called them and I have to wait for several times by different customer support agents.
The customer service rep said they can’t help me as the airline made some changes and they don’t have any access on my ticket. And I have to contact the airline in China at a number . When I called there their office is closed.
I traveled 2 hours to San Francisco airport and then I have to drive back home.
One of the customer service agent sounds like India has dropped my call as I was insisting him to contact the airline but he insisted that I should call them.
They did it even bother to inform me of the flight cancellation.
Please don’t waste your money and time by using this cheap cheapoair.
That’s what the response I get on formal written refund request on cheapoair website
Your request (1032117) has been updated. To add additional comments, reply to this email.
Gazal Jaiswal (Cheapoair)
Mar 17, 18:47 EDT
Thank you for contacting CheapOair.com
This is with reference to your booking # 56280497.
We understand your concern regarding your flight.
As per our records, your tickets were exchanged by the airlines and it is now in control with the airlines. Hence, we request you to please contact the airlines as we do not have access to your booking. Details for your reference are given below:
Airline reservation id: MCQ613
Airline contact number: 888-338-8988
Thank you for your understanding.
We appreciate your business and thank you for choosing CheapOair.
Email Customer Support
It’s not as bad as some say 5/5
I didn’t have a problem, so far I wish I could just book a day at a hotel, not the entire vacation. But whatever just a heads up, also I have no idea what the chat is for. Cause everyone keeps telling me too call, a bunch of numbers, witch someone always helps. Just wanted to do through a chat to make my day a little easier. Other then that it’s fine
Customer service is lacking 2/5
I got this app years ago but never booked until today. I do not use the email address associated with my Facebook account and cannot access it. While I did get a confirmation sent to an email I can use, since it was different than the one I used to log into the account (by way of that little Facebook button) not only can I not get the rewards, I also cannot see the trip I booked within the app.
Customer service does nothing but give you email addresses and cannot help. The idea behind customer service is to help, not just provide the buyer with multiple paths to create more effort on their part.
When you do that, customers are more likely to spend that energy in, say, writing an app review telling people to use Travelocity or Expedia instead.
I’m not bothering with emailing people to get rewards bc I don’t need rewards points for something I will never use again!
Love cheapoair!!! 5/5
By S L S T
My first flight from CLT to JFK and then back was great no problems at all!!! Will continue using Cheapoair
So far so good...... 4/5
I booked a round trip ticket for my husband to Daytona, FL. We could not have had a better experience, he said the flight down was the best ever. Due to unforeseen circumstances we had to change his return date. CheapOair customer service made the process hassle free.
I just booked round trip tickets to Denver, CO and hopefully my trip will go off without a hitch!!
Thorough and Efficient 5/5
By the worldsin
After trying multiplayer options online, this was the easiest! There are detailed filters, quick comparison charts, and great deals. Definitely recommend!!
Punta Cana 5/5
By Elsa Rein
I was very satisfied with my trip to the DR.
Must pay for seats 4/5
I’ve been booking tickets from Cheapoair website in last 4 years, It was all good specially seat selection option but from last year I have to pay for seat selection and that’s a weak policy to earn money. It won’t get 5 star just for that reason.
Stay away from this company 1/5
This is a fake company. All tickets are not refundable. When we came to the airport we have figured out that there were not any tickets on our name. And the administration of the airport said that are not familiar with this app.
Love this site 5/5
Round trip to China. $610.
Displayed $843 for round trip but when purchased it went up to $1430. When called they it was changed by airline companies.
It is operated by foreign companies and has no guarantee that you would be extra charged on credit card.
Great deals 5/5
I always find great deals with cheapoair
They canceled our flight for no reason, did not tell us, and we were almost unable to board the plane. Awful experience.
Flight booking 5/5
Very easy and simple thanks
By Music Minja
Planned a trip from Maine to Louisiana and had zero issues with CheapOair. Thank you! Very easy to use and navigate.
Cannot see upcoming flight on the APP!!!!!! 1/5
The BASIC feature is not there!!!!!!!!
Haven’t Had An Issues 4/5
My first time using CheapOAir and I was surprised with how fast they called me to help me book my flight and get the lowest price possible. Friendly, good customer service.
Best deals 5/5
By Katty Hurtado
I always use this app to book a flight. Best deals
Stacy Cards 2/5
I can’t use the bonus miles I got unless I book a flight, I can’t add to it
My first experience 5/5
By spacious lady
Just had my first experience with CheapOair and I must say it was awesome! The website was very easy to use and my flight scheduling took up very little of my time. I flew from Memphis, TN to Raleigh-Durham, North Carolina. The only glitch I had was the connecting flight in Charlotte! There was not enough time allotted to get from one gate to the next! But I understand that this was not CheapOair’s fault!
Great service 5/5
By hainero 1
Very knowledgeable and courteous people
They did it all fir me, and everything happens the exact way they say, will always book my flights with them.
Eliseo c. Pennsylvania USA.
By Ricci rich
Love my CheapOair app. 5/5
Great service. My wife and I have always been able to find an affordable flight to where we need to go quickly with CheapOair. Thanks
Not really worth it 1/5
We’ve booked a few flights with them. The rates were low and they also say luggage is included but it’s not. Customer service is horrible. If you ever need to change your flight, don’t. They will screw up your itinerary and blame it on you. There are other brokers but this one is not a good one.
Waiting time (tickets sold out) 1/5
Everything when you booked a fight it sold. Terrible
Important Revision 1/5
Using this app with the dedicated credit card rewards program is broken... I can log in on my pc fine but the app interface is broke. Please fix!!!
Easy to use 5/5
By sagi G
It's a great app to use for booking flights. I like the companies ability to partner with airlines in terms of seat allocation etc. Moreover, the customer care is good.
No problems at all 5/5
By Teacher City
I booked my trip to Florida through here. Never been able to get a flight to Florida for under $200 round trip. Of course I knew if I wanted cheap I was gonna have to deal a lay over some where and deal with a red eye. But it all went smoothly. I even got zone 1 boarding for paying for my luggage online and I got all isle seats which is what I prefer. Even my cheap car from ACE went without hassle. I will be using CheapOair again for my next trip to Alaska in May.
Buyers Beware! 1/5
Before booking your flight, double check and make sure they’re giving you the actual dates you selected!! If you book for the “alternate dates”, which aren’t always clear.. you will be charged a $50 cancellation fee for each ticket purchased. If you call customer service, be prepared to speak to someone in the Middle East. My experience sucked. They were arrogant and rude. One guy talked over me the entire time. I had to request to speak to someone else. Save yourself some trouble by triple checking the dates before finalizing. Unfortunately, the “alternate dates” aren’t always clear.
I don’t like it... 1/5
I frequently use the ‘actual’ cheapoair website. Yet, when I downloaded the app to receive a promotion and extra points, the app would only give me alternate dates for travel.
Even upon selecting all of the different tabs, such as shortest, lowest price, etc, I still was unable to get it to show me ANY flights on my ACTUAL travel dates!! I even clicked on the ‘alternate dates’ tab, hoping that it would reset the flights. But NOPE!
I don’t like the app, so I’ll stick to the website.
They lie, not free cancellation within 24 hours 1/5
By trivel family
They lie, it’s not free cancel within 24 hours, my family been used they for years, we booked an international flight for this summer, after 12 hours since we booked, I found out another one more convenient , so we made another booking. I called the customer service to canceled my first booking, they told me they can do full refund on my flight ticket, but there’s a cancellation fee. I said your website says free cancellation in 24 hours, it just been 12 hours. They said they must charge that, $75 dollars per ticket, I was so mad, it is not free cancellation, their supervisors said the lowest can go is $35 per ticket, can not wave. Don’t believe them . It is not free cancellation.
Traveling Made Easy 5/5
Every since I’ve began my travel adventures I’ve booked through cheapOair. I usually fly American or United and have always receive kindness and love from the airlines host. I definitely recommend CheapOAir!
Always satisfied. 5/5
I’ve been using CheapOair for several years now and have always found them to have great ticket prices.
Broken link 3/5
I am unable to manage my CheapoAir account on the app. Link is not supported.
Easy and Cheapo!! 5/5
Love it and have been using it for years
Customer Service Expertize 5/5
My Uncle who worked for United recommended this app to me. I have been satisfied with all of my flight experiences since I registered my own account. CheapOair is the way to go. No gimmicks.
Every flight / hotel I need I know I can look up on this app an get the cheapest an best results ! Highly must get !
Bought a ticket through these guys and got hit with extra charges 1/5
By New apple
First I got round trip tickets through united airlines and the quoted price was billed. No problems. Easy.
Next flight I got the tickets for united airlines but this time with these guys and I got hit with an extra $100 charge aside from the ticket price and also for every seat I chose in the airplane they charged fees also. As if the ticket didn’t have the fees included. It’s like going to the movies and after you buy the movie ticket you have to pay for your seat as well. Either way just buy directly from the airline there’s no reason to buy from a middleman that charges more for no reason.
Great app!!! 5/5
we booked a flight to Vegas & LA it is pretty smooth transaction except that they didn't inform us that the Spirit will charge us the baggage even the only bag which is a hand carry that we have got charge for $50-$55 they should inform us. Because that ws the cheaper rate that we have if we knew we will get charge we should've book the next rate. But all in all it was still great. It's convenience for everyone you don't have to print anything just email and good to go.
Ok for Cheap! 3/5
The flights have been ok so far. The first one with CheapOAir was bad. The flight was late/cancelled due to weather, and therefore missed my connecting flight. None wanted to help me because I got Basic economy which is the lowest! Get the step above!
The worst is the ‘Travel Mate’ Tavel insurance!!
For a lousy $40-$50 for snacks and dinner that I charged due to being stranded at the airport, they wanted a personal written letter from the American Airlines about the delayed flight! It took months to get that. I got a legal service, faxed all my paperwork, and then Travel Mate wanted more plus the tiny receipt (1”x1.5”) for dinner, etc. I didn’t get a receipt for coffee, water, etc. By this time, I couldn’t find the tiny receipt, they never paid a penny! In fact, each time they stated they needed more paperwork, incomplete, etc!! Travel Mate is the worst!!!😩😡
Best $$$ saver 5/5
I will forever book my international flight through CheapOAir. They really are the cheapest! Just make sure that whatever airline they match you with is a good reputable company and you will be good. :)
Thank you! 5/5
I’ve booked nearly a dozen trips on CheapOAir. Finally I thought to look for an app. I love it! Thank you!
No good desls 1/5
Trying to plan a trip and been using promo codes that say earn 18 dolars and so on and it never works the only thing it says you have earn 1 dolar of you ticket ........this app is a lie
Only works in US 2/5
This app only works in the US. I was unable to sign in while I was in Japan.
My only choice when booking a flight! 5/5
Love simplicity of the site and really great finds in a jiffy! Thanks guys!
Only the name is Cheap 1/5
They might give you shock when you reach airport for anything!
I called them twice about baggage and then also after reaching airport they charged me 100$.
One of there executive also told me not to book online.