Waste of time and money scammers 1/5
By philip hamameh
Always when i book a ticket the change the flight and when i call them i stay on hold an hour i really dont like cheapoair thanks for wasting my time and my money appreciated
Worse booking situation ever. 1/5
I am very unsatisfied with the way these people planned my trip. I wasted way too much time waiting for my plane back home. Worse locations for layover too. They should be out of business
Works for me 5/5
By VA in VA
I’ve read the complaints and warnings but Cheapo Air has always worked for me in this country and others. Changes that arise come from the airlines and Cheapo sends notices in email and texts. I have used cheapo for 10 years and it has consistently worked.
One requirement 3/5
There’s a problem. I want to send my child to Denver alone but it doesn’t allow it. It says there has to be 1 adult. I can’t go. I’m just sending him. Could you change that?
It always surprises me with awesome deals. Yassss! And App it’s easy to use. I love it!
Was the best help in finding cheap flights. Easy transaction.
Love this app 5/5
First off, it is so easy to navigate the website, the staff was friendly, and courteous, and the prices were very reasonable. Love it. 5 stairs indeed
Flights yes! Adding cars or hotel not so much 3/5
I loved and had no issue booking my flights to and from for my vacation.. unfortunately my flight was a little behind leaving Louisville so I was behind on getting my car rental (since it was thru a 3rd party with the car rental .. 3rd party being cheapo air) I lost my reservation and deposit.. I’d understand if it was my fault but they need to have better regulations and policies for issues such as bad weather or any reason a flight is delayed, when the customer is not at fault. Luckily the rep at the car rental was used to the 3rd party fault and helped out so much! Cheapo air needs to review this policy or refund the “deposit “ when is isn’t their clients fault.
Great service 5/5
By eh the ger
The supervisor are awesome! They help me when I missed the flight and they rebooked the new flight for me for FREE!!! Hope to deal with this service again!
Cheapoair customer service 2/5
Customer service is really bad. I had to cancel a flight and it took over an hour got put on hold for about an hour in total. Only actually talked to people for about 5 minutes and they kept putting me on hold .
can’t use 2/5
app freezes up too much i can’t use it
Not cheap 1/5
By Rammi Khaira
Always check the flight price with the airlines’ site it’s way cheaper then the “CheapOair” app.
Bad service 1/5
Bad bad bad stay away!!!!!!!!
Important Revision 1/5
Using this app with the dedicated credit card rewards program is broken... I can log in on my pc fine but the app interface is broke. Please fix!!!
7/10/19 - Update big fixes
Still crashes every time I open up to manage my credit card ... I don’t even know why I still have hope for this app -.-
Bad customer service, a fee was applied when I cancelled within 24 hours window 1/5
I will never make my flight reservations with cheapoair again. It takes a lot of time for them to pick up the phone. And I was surprised that they charge $75 dollars for the free cancellation 24 hours window. Other websites don’t, so do your research and use other websites.
Worst customer service EVER 1/5
Great app, cool for cheap flights but if you need a refund be prepared to be jerked around in EVERY direction. I’m going to keep this short and simple. In total I have called customer service 8 times now and I have waited on the phone for a grand total of 6 hours... and still I don’t have my full refund.
Great service in time of crisis!! 5/5
By Coach Fulton
Very proud of this service. They helped me find a flight at last minute that met the international needs with efficient and effective professionalism. No pressure to buy extras, no redirects to unnecessary distractions....just get the job done!!
Coach Frank Fulton, GM VMarlins and Native American National Basebsll Team.
Bad service 1/5
Bad customer service. I was on hold an hour and they hung up. They contacted me three dats before my international flight saying it would be delayed by two days and I would be stuck in Chicago for those days. I’m on hold for the third time right now. This is crazy.
Good BUT 4/5
I always use it in fact the only one travel app I use, but I wish it had a price range ratio like hopper. But other than anything the app is excellent.
Boo yeah! 5/5
Cheapo air app is the only way to fly!! It’s easy and the rewards stack up quick, thanks cheapo air app! 🤘🏼
Everytime I tried to use this app it said error, this is not what I need before my flight
Love my app 5/5
By jleon mma
Dude, I live cheapoair
Thumbs up 5/5
CheapOair has a lowest price guarantee. When I booked my last minute flight the day before departure I noticed they had the cheapest flight just a little over $200 so I booked it. The email confirmation was readily available. When I went to print my ticket the price had decreased to $177 including my bag.
This was my first time but it certainly won’t be my last time. Thank you. I used another company I never received any emails and changes such as delays to my trip nothing.
The day I left the weather was horrible I received continued updates. So far so good I’ll definitely use it again.
Easy and reliable 5/5
I’ve used Cheapoair many times and I was never disappointed!
Rubbish app! 1/5
This app is absolute rubbish! I’m from the US traveling in Jordan and when I go to check in it directs me to the U.K. website. Cannot check in which means I have to run all the way across the horrible airport in Madrid to get my boarding passes back to the US with only an hour and a half layover. On my way to Jordan I was stuck in Madrid for two days because of a boarding pass fiasco. Will never book through you guys again!
CheapOair - good rates and super-helpful reps. 5/5
I’ve used CheapOair a few times. My most recent trip (to the U.K.) involved the help of a phone rep to ensure that my booking needs (aisle seat needed for my wife) were met. The phone rep fixed us up with exactly what we needed, and in short order.
I will be using CheapOair for my next trip.
Can't use app or website in Europe. 1/5
CheapOair disables their app in Europe, apparently because they can't comply with EU privacy regulations. They re-direct you to their UK website instead.
But you can't sign in to the UK website at all. Login attempts just redirect to the front page. Meaning you can't access your bookings, flight numbers, etc.
This is an inexcusable failure.
Furthermore, any successful sign-In on the app or website (from the USA) resets your email preferences, and starts a flood of spam advertising. You can turn it off again, but if you check your flights, the spam pours in again.
That's stupid and shady.
Travels 7 5/5
By Deal Seeker 1
Found the service pretty easy and the emails were helpful reminders about the flights, delays etc. I would try them again
Worst customer service 1/5
Got an email for flights to Las Vegas I called cheapoair customer service because I had purchased two tickets but at the rate that was sent to my email was a lot cheaper and decided to take my Two children with me instead when I called the guy was very rude I gave him all the information he asked for and then gave me a quote a lot higher then the one I was seeing on my screen I asked why and he replied with then you book it I told him I can’t they are both minors he said you can just change the DOB he kept going on I felt so pressured not thinking right I went ahead and purchased the two tickets when I gave him the booking number this guy starts laughing and said well that’s why it’s so cheap it’s a one way ticket I told him how can it be a one way ticket if it asked for the return date and then transfer me to a different department where they charged me to cancel the tickets worst customer service ever will not due business with them ever.
Customer service 1/5
By G cant stand these guys
Terrible terrible terrible and frustrating. Be careful using your phone if you have big fingers. Make a mistake and it’s near impossible to fix. Called them right away waited for nearly 45 min, English was obviously a second language for the service rep who in no time became belligerent with me. So bad I deleted the app, use someone else.
Not too happy with my experience with this app or even the actual website.
I would like to see my transactions a lot more easily & when I picked my seats which I PAID for, it doesn’t show up on the app. & then on top of that we didn’t even get the seats that we chose.
So I’m pretty upset with this whole experience
Great app 5/5
I used the app to find a good deal on a flight to Washington state to see my son graduate. It was very easy to use and I found some very good deals. I will definitely be using it again.
Skeptical but Amazed 5/5
I was really scared when booking these tix bc they don’t let you cancel or you’d pay out the nose. But they checked me in ahead of time and sent me my passes. I only paid about 100 for a flight across the country on Alaska Air, with 0 layovers/stops. Went really smoothly!
CANT CANCEL A FLIGHT 1/5
Terrible company, wants to rip you off on any chance they get, I tried canceling my booked flight just an hour after booking it and they were charging me $75 JUST to cancel it, horrible policy, don’t book anything here.
Bueno la aplicacion lo unico que tiene es que te envian promo y cuando uno las escribe nunca te dan el descuento y los pasajes casi siempre que hay algo que celebrar suben los precios eso es injusto
Atlanta, GA to New Orleans, LA 4/5
I had absolutely no trouble when I booked my flight through here. Everything went smoothly and I was able to get to my destination without any problems. I got my ticket no problem. Aside from fear of heights and having no control over the plane l was fine lol thank you!
Really bad service 1/5
Please don’t use this app, you can lose your money, bad service, they stole your money
Very useful 5/5
Easy to use
They do a great job! 5/5
I’ve booked many times with CheapO and it’s always been easy and cheap.
Customer is great too!!
TERRIBLE TERRIBLE TERRIBLE 1/5
If I could give this app a negative star review, I would. The only thing they care about is money. It is worth it to book through a different app or the airlines themselves than have to be screwed over by them. Spend the little extra money and have peace of mind.
Best option 5/5
It’s safe, you earn points and the costumer service is always available to help you. It’s worth it!
Great for budget travel 4/5
If you want bargain basement prices and are willing to sacrifice extra checked bags, this is a great way to go.
Everything works! 5/5
By Jojo from all over states
Not really sure why other reviews say they’ve issues with it but mine works perfect as it should!
Best prices 5/5
I found best prices for a last minute trip from Columbus OH US to Tokyo Japan and I was very happy about that, so for second time this company safes my trip, so I decided to start booking more with them than with my other traveling options.
Cheapo Air 5/5
I always fly Frontier and book through Cheapo air. I have never had a problem with my booking or my flight.
Very pleased with their service 5/5
Flights were in time, great service, great price. I would buy tickets with frontier again
Great app 5/5
By legends boxing
I recommend it great prices
Fake Adds/Scammer 1/5
By Poor Passenger
I had been calling and trying to chat with your office , but it seems no one wants to help me solve my problem with you and American Airlines. You encourage me to buy a Travel Plan protection plan but no one seems want to assist me with my 3 missing baggages since last Friday. Anyway pls call me at this number if you guys are willing to help me or else I will just call my lawyer to take care of this matter coz I’m tired already tired going around and I lost my voice already thinking of this experience I had with American Airlines and Cheapoticket.com
I tried to call twice, waited 20 mins and 25 mins respectively, thought I’d have better luck with the chat feature but it said there were 27 people in the queue ahead of me for an entire hour.