Amazing app with amazing helpers ! Definitely worth the investment 5/5
Amazing app with amazing helpers! Definitely worth the investment. All tutors really quickly with detailed steps (:
Poor customer service 1/5
During this very difficult times, when I’m working full time and try to homeschool two kids at night and during weekends, this horrible company deactivated my account with no justification. They did it on Friday night accusing me of sharing my account. I pay my fees automatically and have only used their books (not even their tutors). They have no evidence for such claims and they added too much stress. I still get rude notes from them as if they were doing me a favor. It took them 48 hours (which I have paid for) to give me access to the books; I called them minutes after I was notified and someone claimed they were going to fix my issue faster than 48 hours. When I called the next day, they were closed. I did nothing wrong, they kept my money and they still accuse me. This is why I need to write this review because what they did to the app appears to be flawed and certainly does not value the customer.
Does not recognize multiple devices... 1/5
You will get your account suspended for using multiple devices on the same account. Avoid chegg
This costs 10$ a month on top of the 15$ for chegg? 1/5
So not only does this cost 10$ a month and is not included with chegg study. It was unable to solve and low level cal2 integral. Chegg is by far the most garbage waste of money.
Just got my first question answered #cheers big mugs
3rd violation 1/5
By 3rd violation
Chegg is stating that on my THIRD violation that they have spotted a url on work that I submitted. The url was not visible in the screenshot of my work and still somehow I have gotten another violation. Every-time I post a question it gets violated!! I can’t risk my account being suspended over this, especially after I just paid the 20$ monthly fee 2 days ago.
Worst App 1/5
As a college student I rely a lot on Chegg since math is not my strongest subject and need step by step solutions frequently. I have different resources to use Chegg on such as my desktop, laptop, iPad, to my phone but it’s get really annoying when you get constantly locked out for having “unusual activity.” So please fix this it’s getting pretty freaking annoying for someone that’s paying $15 a month as a broke college student.
Great idea, bad execution 2/5
I have used chegg for 2 years and it’s a great service. But because of other people their system is SUPER SENSITIVE about multiple devices even if it’s only your phone. There is no way to tie your phone to your account so you have to log out of you phone before using your laptop/pc. This was told to me by a representative when I had to call about my account being suspended. I deleted the app shortly after because it’s pointless to keep if I have to constantly log in only to be told my account is suspended. I’m better off using only my laptop.
Great app, a suggestion 4/5
It would be nice to comment on an answer posted (ie ask the expert to elaborate on certain parts of their explanation)
Worst customer service ever 1/5
Chegg deactivated my account by saying that the account has a lot of users. It’s still asking me to reset the password all the time and I have to do rotations from mobile to laptop in sequences. When I need most to use the Chegg then they do deactivate. Terrible assistance by the customer service by not giving any positive answer and keep repeating to wait for the answer from managing department. The application need to be update, it has a lot of issues with login into account. Horrible experience!!!
Great with the answers but the hand writing is a little difficult to read at time.
So apple made me pay for chegg, as well as my account for chegg. I got charged x2!!! I’m upset 😒😒
Did not have the answer 1/5
It was just a spam they told me if I subscribe they would show the answer and they only had one out of 20 questions.
Disappointing do not work 1/5
Missing split screen ability 3/5
This app is essentially pointless without split screen since i can just do that within the safari browser. Please fix this, thank you.
Honest Review 2/5
Look they take a long tine to respond. Would understand if it were a free service but come on..
Need attachments like excel sheets and word documents 1/5
By vijay pratap madamala
Need attachments like excel sheets and word documents so we post our questions easily
Majority of the time i get great help- well worth the cost for student who just have a quick question. :)
Too expensive for college students 2/5
Chegg is super helpful but not a possibility for many college students. It gets very real when you have to decide if you want to eat or get homework help. It would be nice if college students who sign up with a .edu email could have 3 people on an account (“family plan”) can pay $5 each for the subscription each month. I am currently writing this as I got locked out of my account for using a vpn (I also travel a lot and use my account in different places). I also regularly use my account on a few devices at once and it won’t let me use it anymore. I don’t know how willing they are to help but I assume lots of the people working for chegg were once college students with very limited funds who would have loved to have this resource. It is sad that limiting funds can be the difference between academic success and failure. I have a calculus test this Friday and now I’m not sure what I am going to do, I have gotten used to studying with chegg. I would really appreciate some help with this :(
UPDATE: the developers respond very nicely to the reviews saying that they can help if we email chegg support, I emailed them months ago and I NEVER GOT A RESPONSE. This company only cares to look good in the reviews but they will not actually help you💗
HAS LIMITATIONS 3/5
Great app don’t get me wrong ! However, it is pricey and I feel like if I am paying 16 a month I should have unlimited questions to post. There is a limit on how many questions you can post a month, and once you reach that limit you’ll have to wait until your next subscription month.
Great app 5/5
By green is the way to go
Great explanations by experts
Worst money I ever spent in my life 1/5
By fatal ios
I scanned a simple algebra 2 question and it constantly says we cannot solve that right now and it did it for every single question I scanned , I did the scans correctly and everything and nothing works I tried for an hour most useless app I ever bought
Chegg is awesome 5/5
No matter what calculus question I am stumped on, someone is always there to help me answer it!
CHEGG PLEASE LISTEN 4/5
when posting a question on the app I’m not able to leave a comment after it is solved. It’s a hassle having to log onto the computer to leave a comment under an answered question. And then on top of that chegg thinks my account is being used too much and has me change my password. It’s a hassle. I love chegg but maybe this can be fixed in the new update.
Answers aren’t always available 1/5
By Loula H
Doesn’t have the right answers for the questions for most of the problems.
Horrible Customer Service 1/5
I was today contacting the customer service after try to use the app of my own the agent after was no helpful at all suggesting me that chegg is not the best solution and try to find something else instead and to cancel subscription as well. Who in the world can do that also closed the chat
Perfect for Online Classes 5/5
Chegg has changed the way I study. I couldn’t get through online classes without it.
Chegg is the love of my life 5/5
Amazing app that has helped me and when I called into help Adam was the best help ever! 10/10
Wrongfully Suspended 1/5
My account was suspended because y’all thought I was sharing my account. News flash to you, I am a computer science major with no friends. I am logged into Chegg through my desktop’s browser, iPad, and iPhone. I am not sharing my account. I have a midterm I’m kicking into overdrive to study for and that’s why I got so many opened up.
Best thing ever!!
Answer really slow. 1/5
It takes them a long time to answer a question. Also, they forget to answer questions. I am still waiting on the question that I posted 3 days ago.
Wet helpful 5/5
So far so good
Not worth it at all!!! 1/5
I had been a Chegg subscriber for nearly two quarters. Firstly, the answers available are not helpful tbh and most of them are incorrect as well. Secondly, they suspend your account if you use your your account on multiple devices which makes no sense. As a student, i own 3 devices and whats the use of “study on the go” if they suspect you of violating their terms even though you did not.
Stay away and save your money and study on your own!
I love how fast you answered
Decent Service... But... 3/5
By Alexander WV
Minus one star for asking me to review. Minus a second star for sending me a threatening email falsely accusing me of sharing my account and suspending my account for 48h without a refund for the two days I could not access my account.
It’s a scam. They take your money and lock you out of your account. The unprofessional team didn’t even try to resolve the problem on the phone. I hope I can get my money back!
The best!!! 5/5
Really helpful app thank you so much for existing
It’s really worth it, trust me!!! 5/5
It help me answer every question on my final exam, I didn’t know for my online classes.
MONEY BACK 1/5
You guys charged me ?????? I want my money back! What the? I ONLY USED IT FOR LAST MONTH?!!? I don’t want it again ! Can I speak to customer service ??
10/10 would recommend 5/5
App is bery useful and has helped me a ton during the first few minutes of use already
Unbelieveably horrible 1/5
I get that many people have positive reviews about this if they are able to use it on a usual basis. However I got the monthly subscription around the beginning of the school year, and only used it that first time. I’ve consistently tried to cancel my subscription but it wasn’t letting me until now. I’ve been paying $15 a month for a useless app and am very dissatisfied with the performance of the app.
DO MOR DOWNLOAD THIS APP!!!! 1/5
This app caused my account to be locked! Seriously !!
They’ll suspend your account. 2/5
This was helping me so much. Because of the pandemic, I’m home from school and Chegg is easier to access for help quickly than a professor. I needed it to study for a final but then they suspended my account out of nowhere! I have never shared my account with anybody but that was their reasoning. I’m guessing there’s a bot or something that checks and decides to suspend you which is so inconvenient. The email they sent told me that they would take up to 48 hours to make a final decision but my final will happen within those 24 hours and I was relying on chegg to practice for it. I wish I didn’t waste my money.
It gets pretty old having to try to sign into the app online after using this app. Keeps getting denied and I’ve changed my password about 10 times and kept getting suspended for breaking the terms of service. Barely better than quizlet and ridiculously expensive. Don’t recommend.
3 stars for the app but 5 for customer service. 3/5
Chegg is honestly a lifesaver. As a math major it’s made life a lot easier by seeing different ways to do problems that may be easier to remember than the professor’s lectures. It’s definitely worth the $15 a month.
That being said I have recently started experiencing problems. There are major flaws within their terms and conditions. I use Chegg for most of my homework which will add up to maybe 2.5 hours a week. Most of that time is used to find the best versions of the solutions. I’ll find all the solutions without a thumbs down, compare them to my notes from class, and use the ones that either use a method similar to what my teacher taught, have the highest rating, or are the easiest for me to understand. Most of the time this consists of me using 2 or 3 solutions for the same problem and using pieces from each. However this also means that I have to constantly change my password due to “suspicious activity.” Honestly this was fine even though it was annoying, as long as I was able to access it afterwards I would deal with it. But recently I’ve been getting locked out of my account.
I usually use Chegg on my laptop or iPad. I’ve done this for about a year now and had no problems. However, recently I’ve been experiencing issues. On Tuesday, March 11, 2020, I left my laptop and iPad at home to charge so I used Chegg on my phone. 3 problems in and I get a notification that my account is locked due to suspicious activity and I can no longer access my account, which sucked because I get billed on the 6th of every month and this was only the second time I’d used it since paying the bill, the first being the night before to look up some of the problems as well. I contacted customer service via twitter and explained everything about my phone and iPad and they sorted it out for me. 5 stars for them by the way, they are always very nice and helpful. Within minutes of contacting them I was able to access my account again. They told me not to use Chegg on a device without making sure I logged out of the others, so when I was done I logged out on my phone and then my laptop when I got home as my iPad is the main device I use for it. The homework was due the same day and was the only one due that week so I haven’t used Chegg since. I never logged out on my iPad but I figured since I hadn’t logged in on any other device (because again, I haven’t used it) that it was ok.
Today, March 14, 2020, I received another email stating again that my account is locked. Seeing as I hadn’t used it or even opened the app since the 11th, I found this strange. I opened the app on my iPad and looked at one of my old saved solutions to see if this was just a late or repeat message from the 11th before I contacted customer service, but sure enough I could not access my account. This time though, instead of saying it was locked I got the message that I needed to change my password. So I did and I got the same message about changing my password when I tried to view the solution again. Luckily I am on spring break so I won’t need it for the 48 hours they are monitoring it, but if they decide to terminate my account I want my money back for March since I only used it twice since paying. If there was a way to register my devices to keep this from happening so often that’d be great, but as it stands Chegg is slowly becoming more trouble than it’s worth so even if my account isn’t terminated by Monday I am canceling my subscription at the end of the semester in May.
Terrible devs, thieves, and dishonest company as a whole 1/5
If you log into your chegg account on more than one device, say school computer and your phone, they will take your money and suspend your account. This is effectively going back on their end of the transaction by removing your access to their product while never reimbursing you’re money even if you are not sharing your account with anyone as they have done to me twice now. Now the second time they locked my account I was not even using chegg because I am currently on on spring break, chegg decides since I brought my PC down here and they saw my IP address changed on the computer that they would count that as me letting someone else use my account as well and lock it down again after I spent money on another months subscription. Moral of the story, if you travel anywhere or want to use your account on multiple devices make sure you sign out AND clear your browser cache so they can’t ban you
They will lock you out of your account!! 1/5
I just started a subscription with Chegg. It hasn’t been active two weeks and this morning when I log onto the site I received an error massage that read, “Uh oh, this account has been restricted because of an unusual amount of activity.” This is suppose to be the error message you receive when you’ve shared access to your account - I have not shared access to my account. Now, I am studying for a final that is to take place tomorrow morning and I am unable to reach Chegg in reference to my account because their business hours are Monday - Friday, 5 am - 6 pm PST. So, I’ve basically paid for a subscription to prep for finals but I am unable to prep for finals because I am locked out of my account for “too much activity.” I am totally disappointed. When reading reviews of Chegg on other sites I’ve read that Chegg has scammed many users the same way they’ve scammed me. I didn’t want to believe it until I was scammed. Do NOT let them scam you too. Do NOT support Chegg.by purchasing their subscription. I do not recommend this company!
It is annoying 1/5
By ray bader
I do not understand why I have to sing in all the time and it keep telling me all the time rest your password, it becomes so annoying and too much of headache. I believe if I am paying for the service then I have the right to use it anytime and anywhere. Please guys fix the app because it is not singing me in and fix the issue with the website that asking always to rest the password even though I am the user and it said that because the unusual activity that I have always to rest the password just because I use it a lot.