App better 5/5
By PANDA a Coton de Tulear
I am a hobby breeders with eight Coton de Tulear here in Orlando, FL. 321.946.3657
I usually call Chewy for $100-$200 weekly. With an app to order I’m sure there will be only error free deliveries in the future. I love the Chewy selections and prices.
Amazing all around 5/5
I honestly don’t think you can find any other company with better customer service. They are all so friendly. One of my favorite things is how fast they ship, cause if you’re anything like me you forget to order dog food until your pups are almost out! Lol!!
Customer service is the best! 5/5
When it comes to online shopping, I’ve always found customer service to be lacking most everywhere I’ve been. Totally not the case for Chewy! Responsive - quick to replace/refund - and a massive assortment of products at competitive pricing is what keeps me coming back! They have a customer for life in me!!!
Experience using chewy 5/5
By darlene mack
I love shopping with chewy. Good to resolve issues.
Doesn’t accept Apple Pay, forces you to store a card on file 1/5
Wake up, it’s 2019, not 1990. If you’re going to force someone to store payment information, you need to at least have a non-text/email method of two-factor authentication such as a hardware security token.
I have been using chewy for a while now, and I decided to leave a review today based on my experience from today! I ordered dog food, cat food and a toy for my pup and with in a few hours I was notified that my stuff had already been shipped! My box normally takes 2-3 days to get to my house! They are just awesome!
Thank You ♥️🐾🐾🐾🐾 5/5
By Laila McCook
From the bottom of our hearts. We would like to thank you for your staff member that received my call as I had to cancel our account as we had just lost our sweet precious Laila. We have been with Chewy for several years and never in our wildest dreams would we have expected a dozen Red Roses for us during this difficult time. Pets become your children and the loss you feel is as real if they were truly a human being. Your company has never wavered when we had to change her diet, treats etc. due to her Diabetes. Your customer service representatives are the best. A special Thank You to Quyterria for the kindness and words of condolences she gave to me when I had to make that dreaded call no one wants to make.
You all are the best. Thank you again. Life is certainly not the same without her.
Laila ‘s Mom and Dad.
Selena and Cookie McCook
You need to have this app 5/5
Their products are cheap especially if you do autoship and then their service is wonderful. For example, my dog food storagecontainer came damaged so I called the number provided on the order and someone picked up right away. Then, with no hassle she just placed a new one. Such a simple and fast process. Another, let’s not even forget how FAST their shipping is like Amazon Prime shipping fast. I feel spoiled by them like I cannot see myself without chewy anymore. Their pharmacy section is also excellent, I just need to take a picture of the prescription and boom straight to shipping the product right away. Fast, reliable, and easy process with good quality brands. You cannot ask for anything better.
LOVE THIS APP! 5/5
I love chewy, it’s so convenient, easy to use. I currently have a cat and I also work a lot so when I’m in need of either her food, litter etc I could just order it and put it on auto ship which sometimes you get a certain percentage off too which it also saves some money as well. It’s perfect for any pet owner!
So kind 5/5
The staff has been extremely kind and it is so handy to get a bag of Blue Buffalo delivered every 5 weeks to my doorstep. I’m 73 and hauling that stuff from a pet center is really difficult. However I am possibly moving and do wish these delivery’s to stop now
Best ever! 5/5
By C. Woodby09
Chewy has the best customer service ever! They have the lowest prices on all the things I need for my 3 schnauzers. I love the auto ship discounts! I will always choose Chewy for my pet’s needs.
No Love for our Feathered Friends? 2/5
I use this app for my puppy and my cockatiel. I’m able to be as customizable as possible with my mutt, but I can’t do the same for my ‘tiel. Maybe I want to track her Hatchday, pre-existing conditions, and medications, too? Those are just as important. So unfair for her! I’m also looking to get her a new cage, but there’s not a lot of variety and a lot of the cages are very small. Not sure why there’s a lack of product, but I’m sure there’s a lot of Parronts that would love to use this app more. Would love to see more options to personalize profiles and products for our scaled and feathered friends. 🐍🦜🐢
They are amazing!!! I had ordered a bag of treats and they wore ripped open when I got them, and within two days I had a new bag for free! They have amazing deals and they sent my fur baby a birthday card. I’m a committed customer for sure!
Best app ever! It’s so amazing, I can find everything I find in my local pet on this app for a lot cheaper. We bought our first cat tree from here 70 bucks and at the local pet store same one for 250 bucks. I put all my pets birthdays on this app and my horse’s birthday is in 2 weeks and I got a letter in the mail! It was so cool, definitely would recommend for any kind of pet, perfect for people who love to spoil their pets at a great low price. Keep up the great work chewy!
Hands down the easiest and most efficient app I’ve ever used.
By Taylor Hawks
Seriously the best! Always fast and always reliable, You guys never disappoint!
First time user 5/5
By Ashley Hav
Used chewys for the first time last week food came super fast. Ordered and came in, in 2 days!! Awesome website and love that I don’t have to load and unload 50lb dog food and 22lb cat food in and out of my vehicle!! Love love love
Great customer service 5/5
By Sarah Pecoraro
I bought a case of wet prescription food and dry food for my kitty who was recently diagnosed with renal failure, but unfortunately she went down hill very quickly and at the stage she was at, I made the difficult decision to bring a vet to my home and put her down. I emailed Chewy a few days later and inquired about a possible refund (I wasn’t expecting anything, but I figured I would try) and they not only refunded my money without a fuss, but they sent back such a sweet email that meant a lot in this hard time I’m going through right now.
They do holds? 2/5
I became aware that there were more than just one charge for my order. I called customer service and they said that there was the original amount that would be HELD out of my account. They then tell me that my account will be charged for every item as it comes from the manufacturer. Then the total will be put back in my account. What kind of bs is that? The costumer service rep said it should have been written somewhere that they can do that. But I have still not found where it does.
Chewy love 5/5
Love them . We order on Friday some cat food n treats and Saturday we had it via fed ex Delivered.
Thank you chewy
Love chewy 5/5
I have been using chewy.com for about 4 years now. I just love how user friendly the app is. And if you need help just call there number and they will help you find anything you need for your pets. Plus the delivery is free for purchase over $49. And since we have 2 cocker spaniels and 2 cats, we get free shipping, because we buy everything from them. They have a schedule for shipping so you get there food and things when you need them. If you are thinking about chewy, do it. You won’t be sorry. Also if there’s a problem they will make it right
Best customer Service 5/5
By cq pet mama
Your company really seems to care about our pets. Thanks
THE BEST!!! 5/5
Honestly, I love this company so so much! When it’s my pets birthday they send me cute cards and birthday coupons. They have wonderful customer service, so friendly. Their shipping is also very very fast. Literally like lightning speed compared to all these other companies. Not to mention they have great prices and I love the auto ship feature. Keep up the good work Chewy! 🐶❤️
Chewy... competitive pricing with heart 5/5
I am flabbergasted at the love Chewy OGs send their loyals. (P.S.,my ninjaa loved the birthday cards). They stand behind their customers 100%. Although some of the prices have gone up since PetsMart bought in, they are diligent in meeting their customers needs. You cannot go wrong with Chewy. They are truly there for you and your squad.
Ships fast and my fur babies love everything !! I will continue to use chewy again & again!!
I love Chewy they stand behind every thing they sell and if you get something and your furry babies don’t like it or can’t have it they ask you to donate it. I think that is awesome most companies have you return the items
Not as good as I would have though 2/5
Honestly all the stuff I’ve heard about this app I thought they would have had more. I found that they really lacked in the fish and reptile section and I couldn’t find anything I would like for my dogs. I am very picky about what I give my animals and I’ve found more stuff at my local pet store (where I can also feel and hold what I’m looking at and have a better idea of what I’m buying). I also looked at the prices of my dog’s food and that wasn’t so great either, again it is cheaper at the local pet store I go to and the store also offers a rewards program. Yes getting stuff shipped right to your door may be convenient but I personally feel more comfortable physically going and looking at the products I give to my animals. I did not find anything special about this app that would make me want to choose them over the local store.
I am going to miss this app when I go back to China. So does my cat. Everything I bought on Chewy worth it.
GREAT SITE! 100/10 5/5
By Gabby The Beast
This site is ABSOLUTELY FABULOUS! They have everything you need with offers, variety, options, JUST EVERYTHING! I also had an issue with auto ship and they answered QUICK, we’re extremely friendly and helpful! 👍🏼👍🏼
Auto ship rocks 5/5
I started using Chewy when looking for specific foods or treats and was hooked. Now I order my litter and canned cat food on auto ship. That is so convenient and I never run out!!! Excellent site with tons of choices. Thanks Chewy!😜💕
My jewels “Ruby & Onyx” 5/5
I love the convenience, competitive pricing & speedy delivery👌🏻💗❣️
Love Chewy! 5/5
I love this app. The reorder is the best! I can depend on them to notify me when my order is being sent. Very dependable 🌺🌺
I love Chewy! 5/5
Chewy.com is amazing. I was able to find a high quality dog food for both of my German Shepherds that they LOVE. I love that I get a discount for having my food on a free autoship list. The autoship date can be changed whenever at no charge which is great. It is so convenient to have our food delivered straight to our door and to know that I can rely on the dog food being there on the exact date that Chewy says it will be. I have had dog food ordered elsewhere and the arrival date was never reliable, so I would always have to order ahead to be sure that it would arrive on time.
The first time I ordered from chewy, my dog food didn’t arrive on time because the delivery driver had a difficult time finding my home. Chewy addressed this by sending out another 36 lb bag of dog food FOR FREE. Their customer service e is exceptional and so friendly. They even asked me about my dogs while I was on the phone with them.
I also love that they offer great deals on their food. When I first started this dog food, they had a buy one get one sale on it which is just UNHEARD of. Two 36 lb bags of dog food for $37!
Great company/Excellent Service 5/5
This is such a great company, their products are great quality and their shipping is amazing. I ordered a new collar and harness for my dog and an error on my end I ordered a large instead of medium ( it would of swam on him ) I called them and asked about how I ordered the wrong size and how to go about returning it for either refund or exchange. And the rep said don’t worry about it donate it and we will refund you for the collar. So I donated it and re ordered the right size. Never have I ever heard a company say that. I even had a coworker who’s friends dog died before he got his food shipment and they were very apologetic and refunded him for the food and told him to donate that. You will NOT get service like that at a local Petco or petsmart. It really feels like they care about us and our animals
I definitely recommend
Doesn't ship to Alaska. 1/5
i downloaded the app to try and order pet food and cat litter but it doesn't ship to Alaska.
The Chick-fil-A of Pet services 5/5
These people are so on point. My packages be arriving at my door before I know it. I get emails with updates as soon as I click purchase. They are very efficient and kind. The time I spoke to them on the phone it was like talking to and Angel. I hope they continue to thrive and keep up with the supreme service. Me and my pup appreciate it.
To add to this they even sent us a handwritten happy bday card to my dog!!!! Howww sweet.
Best customer service of anyone 5/5
I originally only order from them just to try it out, but once I realized how amazing their customer service was I won’t go anywhere else for my pet supplies.
Honestly the best customer service 5/5
They send hand written notes, when you call they are always super nice and helpful. If you need to call them to fix something, it’s not something you dread. Fantastic company!
I never write reviews but this app is just amazing. More variety than actual pet stores.
All around great 5/5
Works smoothly and I’ve never had a problem with lag or anything weird happening. It’s neatly designed and organized too, making it a fun puppy shopping experience.
PLEASE ADD A “SAVE FOR LATER” OPTION. There are a ton of goodies I want to buy but I can’t buy everything all at once and I’d like to be able to remember what I was planning on getting.
It would make things 1000% easier for customers!!!
Rarely review shopping apps but... 5/5
This app is truly THAT good. It’s so easy to use & even compared to the website. Managing auto ship items is really simple. If you have any “subscriptions” in amazon you’ll really notice how much simpler this is.I actually haven’t found anything you can’t manage on the app. Beyond being one of the easiest apps to use & navigate, chewy.com has everything I’m looking for to take care of my pets.
Got this app when I adopted my dog and I have loved every single item I’ve ordered. Name brand items at the lowest cost I’ve ever seen. No need to visit expensive pet stores anymore! The 1-2 day shipping is true to its word too! I love this app!
I heart chewy! 5/5
I’ve had autoship for a little over a year and it’s been a major time saver. Changing the date in the app (or online) is super easy and my orders are always confirmed for shipping within a couple hours, no matter what time of day I order! I’ve found everything I need for my pups here and only hit a store if it’s an immediate need. Plus, they send holiday cards!? Thanks Chewy!!
Love it! 5/5
Chewy is the absolute best place for pet needs. They have great deals, good shipping and are so professional and personal. They really care! A must have app ❤️
Love it but.... 5/5
I wish the required amount for free shipping was less than $50
Love Chewy! 5/5
By Satisfied Customer in NC
Since I’ve started ordering from Chewy, I’ve gotten ALL great products delivered to my front door timely and efficiently. I will definitely continue to buy from Chewy!
Fantastic customer service 5/5
Chewy has amazing customer service. Upon calling chewy to return something because we had no return label. I was told that I did not have to worry about sending the item back. They were going to credit my account and I could donate the item to a local animal shelter. Two thumbs up and five star review for chewy. Will continue to shop with them for all my pets needs 😀
By Nictches M
Love the convenience and timely manner in which we receive the items
I love the ease of shopping on Chewy. I appreciate being able to see previous items that I have ordered. The app is so convenient. I have recommended it to friends.