YOU HAVE TO TRY CHEWY... 5/5
If you haven't already ..um what are u doing!!?Chewy is the #1 place I go to get everything I need . Keep in mind two day shipping !!The staff at chewy is amazing . They have more than just stuff for dogs which I was super surprised about . Trust me this site is amazing I would definitely recommend to anyone . I have my family hooked on this site.
First time ordering but definitely going to be a repeat 5/5
So, I was hesitant on ordering my English Bulldogs pet food online. They are my babies and they only get the best. But after learning that I could save $17 a bag for the exact same brand and that it was free shipping, I figured it was worth a shot. I ordered two 33 lb bags and 2 days later, they were on my doorstep. Perfect! Y’all have my business! I’m set up on auto ship!
Missing the previous version 2/5
I love Chewy, but these latest changes to the app are horrible. No barcode scanner for the search, so it’s a lot more difficult to price match stuff, and the brand links on products are disconnected, so if I’m looking at a product, and click the brand name, it doesn’t do anything, whereas it used to take you to the entire product list of stuff made by that brand, which was great when comparing dog foods for me, and the pet profile pictures are all off center now, so I open the app and see a zoomed in picture of my dog’s neck instead of his face, and I can’t adjust it at all. And all the product info is now in Tabs instead of all on one page, and all in all the whole app is just more difficult to use. Very disappointed. It makes me not want to use the app as much, and I know I won’t be buying as much stuff because I can’t find it as easily. And the recommendations under my pet profiles Never changes, never have I or never will I buy fancy feast for my cat and yet that’s always the first item they always list on recommendations, which just makes it annoying, because they clearly don’t make suggestions based on my purchase history.
By review by moe
I love Chewy as a breeder and owner of 7 dogs it makes life so much easier. Just wished the UPC scanner was still an option on the app..anyway it’s coming back or is it still there and I’ve missed it?
Great Customer Experience 5/5
Chewy.com should provide seminars on how to provide an exceptional experience. The mobile app use, products offered, and customer service is simply extraordinary.
It is a pleasure giving them my business.
Best ever! 5/5
This app makes caring for my pet so super easy. They are super friendly in customer service as well!
Doesn’t work 1/5
By All this time
Not sure what’s going on but when I try to click on the item I want the app closes down. Won’t work for me and I am very disappointed since it would have been a great way to buy all my pet needs
Won't open 1/5
Every time I try to open the app it loads and then it closes the app for me
Best Customer Service Ever!!!! 5/5
I have been using Chewy for a while. Always easy to deal with. Super quick shipping. If there is an issue it is addressed ASAP.
Why remove the UPC scanner? 3/5
Used to be a really great way to price check in-store. Now you’ve removed the very thing that facilitated that. What possible reason do you have for doing that? So people won’t be able to easily price match at PetSmart? Used it EVERY TIME see went there. Waste now.
Amazing customer service! 5/5
Im amazed on how fast and easy it is to contact Chewy’s customer service. Always so polite and helpful. Makes everything so easy and smooth!
We love Chewy! 5/5
By cat, dog, and horse mom!
Not only does chewy deliver my cats prescription food to my door, but also sent us a hand written Christmas card. That’s a huge gesture in today’s society. Most companies don’t go that extra mile to show their appreciation of your support for their business. I just bought some awesome treats on sale and two lamb chops because they’re on sale as well. All without leaving my house! My big dog LOVES lamb chops. They’re her go to toy. All of us love chewy!
Best customer service in their industry 5/5
5/5 customer service. Very quick delivery. Great selection of cat foods. As long as Chewy keeps up with their great service, I will be shopping from them.
Product and Service 5/5
By Aunt Cooney
Ordered too small of a gate it was being shipped when I realized that I Called & Regina the worker said no problem and helped me reorder the correct size . Waiting on delivery Just handled this problem yesterday . I would recommend anyone elderly like me you will get help from them .
New Update is AWFUL 1/5
PLEASE change Chewy to how it used to look and operate before the newest update. It is so confusing and frustrating. I never know if I’m deleting things from my favorites or my cart. I then have to go back and search them. The search history or even spelling suggestions don’t pop up like they used to. When looking at products there is no way to look at ingredients, unless there is a photo of it on the slides. When trying to look at reviews there is no where to ask or answer questions anymore. Honestly I love Chewy but who the heck is in charge of these changes? In my opinion, there is nothing really good about the update. Makes me not even want to order from Chewy anymore because I can barley navigate. Please, switch it back to how it used to be. So frustrating.
Happy Pet Momma 5/5
Love Chewy’s! Used to order from another online pet shop. Switched to Chewy’s. Better prices, greater selection of items and their customer service is amazing. Always pleasant and very helpful.
Great Overall 5/5
We buy everything for our terriers on Chewy! Fast, reliable and awesome customer service!
Great ❣️🐾 5/5
Chewy is so efficient and a pleasure to order from. They have every product I need🐾🐾
Good, but... 3/5
The concept of Chewy is fantastic and the convenience of ordering from them makes me want them to succeed. But their prescription cat food selections continue to decline or are rarely available. This makes it difficult to support them consistently. What’s the deal, Chewy?
Love Chewy! 5/5
Chewy is awesome! I have large dogs so I need large bags of dog food. Now I don’t have to lug them around! They get delivered every two weeks!!
LOVE LOVE LOVE 5/5
Prices are amazing! Fast shipping & incredible costumer service!
I ordered cat food & some cat toys , I never received my package so I emailed them regarding my problem & they sent me a replacement with no hesitation. I absolutely recommend this store to anyone I know with furry friends❤️ keep up the good work!
Best online pet store ever! 5/5
I absolutely LOVE this company! They make caring for my fur baby a breeze. I always used to remember that I needed to get dog food at the last minute having to rush to a pet store to get her specialty foods that she needs for her sensitive tummy but now with the auto-ship feature and the amazing prices I always have her food on hand and now I can get her medication there too!!!! Oh and I love the personalized thank you and Christmas cards, they make me feel like they value me as a customer. Thanks Chewy!
Great review on products and Sales 5/5
I love reading the reviews on products and watching the video demonstrations. Chewy also has great sales. I appreciate the quick delivery too!
Happy rescue kitty and family. 5/5
By wittle baby boy
I am thoroughly impressed with your company. I was 100% shocked and elated when the cat products showed up over nite!!!! And our rescue kitty ,”George”, was very happy as well. Not only did you have his absolute favorite hard at food, “delicat”, but it was here at the door step within one day. Actually, four hours sooner then one day. The store chains around our house quit selling it. And given the fact that George has been through so much trauma in his sweet little life it’s one of the pleasures he really enjoys other then kitty loving and cuddle time. Lol. Thank you so much. You are our new pet supply company. There will never be another. Easy simple fast , can’t get better then that. And when we travel I can get it shipped to our out of state address as well. I love it.
Not only is the app easy to use (and fun to browse through) but Chewy makes shopping and shipping a breeze. I live in a relatively remote area (I have to drive for almost an hour to reach a pet store), and am on a limited budget. With Chewy, I can order cat food, toys, and litter from the comfort of my home for a cheaper price than I can find in any store, and have it automatically ship to me, it’s (forgive me) purr-fect! Not only that but they have a larger selection than Petsmart or Petco and it is so easy to add things to my auto-ship list or change what’s on it, as well as to change the frequency of deliveries, payment option, or address. 10/10 will definitely continue to use. I haven’t had to order prescription food or meds from them but I imagine it would be just as simple and straightforward as the rest of their system.
Always fast, friendly and accurate service. I love Chewy and will be a life long customer.
Honestly, I looked up everything I subscribe & save to Amazon to compare it to chewy and chewy's were the exact same price or MORE! I will just be sticking with Amazon, I guess.
Love this site 5/5
This is the most convenient way to buy for my animals, especially living so far from a store that does not charge so much for the products I like. Can’t see myself using anything else. Great prices and I don’t have to leave for them.
Love how easy and quick this is 5/5
By Janethe gameplayer
Website is fantastic. Easy to use. Previously ordered items come right up. Ships super quick!! Comes right to my door. Couldn’t be easier!!
Chewy as a company 5 stars… the app… 3/5
I have raved on and on about Chewy to my clients, friends, and family. We have an auto shop set up. Hands down they have best customer service!
I do not use the website. Never have. I have always used the app. I was a big fan of the app until recently. I’m not liking the looks of this latest update. It’s bulky and feels like an entirely new app instead of freshening up the old one. Another thing I dislike is that the UPC scan option is gone. I loved being in a store and using it to add items to my Chewy order or if I couldn’t wait I’d use it to price match. I sent in an email and I got no resolved (some employees didn’t even know it existed). I was told they’d pass it up the chain.
One thing I’d like to see a tweak to is the number of pets… I’d like to be able to add more than just nine. We have a BIG family.
I recommend Chewy to everyone! 5/5
I own guinea pigs and they can get very expensive if you buy from pet stores. However with Chewy, I spend way less and less often.
I order the oxbow food in 25lbs which lasts 6-7 months. I order my hay in a 50lb bale which also lasts 6-7 months. And all their oxbow treats which are up to $12 in stores, chewy sells for $6 tops!
I save so much money with them. I love my little guys and love saving money 😊
Good until 3/5
Bring back the barcode scanner. It was so helpful for reordering my favorite products that I hadn’t started ordering from chewy.
Amazing Experience 3/5
By Honored Veteran
I’ve found you can order pet supplies cheaper on Amazon without the $50 dollar min for free delivery.
Chewy service is Awesome! 5/5
I found this site looking for a certain brand of dog food that my puppy’s previous owner recommended. Locally, the nearest store that carries it is about 4 hours away. I downloaded the app and placed my order and the order came within 2 business days! I was amazed with Chewy’s fast shipping! Now I can’t stop raving about it to other doggie owners! It’s my number one place to shop for my pup! Keep up the great work Chewy!
Don’t get fooled 2/5
By tony jones 34
The 1-2 day shipping is a joke. Fed ex is terrible. Last two orders took a week and no updated tracking info. I don’t know how you can advertise 1-2 day shipping when not providing the service.
Forever a customer! 5/5
By J Zaun
I am always satisfied with my shopping experience at Chewy.com. They have an exceptional customer service department. Very personable and comforting to me when I lost my precious dog last year. This online company is amazing!
Best customer Service 5/5
Chewy’s has the most fantastic customer service! I love the deals and huge selections of pet products. I can shop for all my fur babies on one site and feel confident that I will receive excellent products in excellent condition. All of my emails have been answered with friendly and professional replies. The team at Chewy’s personally helped me find products when I had specific ingredients my dogs couldn’t eat. I love chewy’s.
App update 3/5
Honestly I love chewy and the app unfortunately with the new update the barcode scanner was taken away. I work at PetSmart and we price match with chewy and using the barcode scanner made it easy to find the exact items price with out typing the item in and scrolling until we find it. Please bring back the barcode scanner
Excellent service 5/5
Very fast delivery and excellent customer service.
Simply the Best! 5/5
Always right there on the phone if there is a problem. Customer is always right and taken care of on the spot. Unheard of today. Keep up the great work. And a great big Meow from Coco too!
Not as good as I would have though 2/5
Honestly all the stuff I’ve heard about this app I thought they would have had more. I found that they really lacked in the fish and reptile section and I couldn’t find anything I would like for my dogs. I am very picky about what I give my animals and I’ve found more stuff at my local pet store (where I can also feel and hold what I’m looking at and have a better idea of what I’m buying). I also looked at the prices of my dog’s food and that wasn’t so great either, again it is cheaper at the local pet store I go to and the store also offers a rewards program. Yes getting stuff shipped right to your door may be convenient but I personally feel more comfortable physically going and looking at the products I give to my animals. I did not find anything special about this app that would make me want to choose them over the local store.
Love Chewy, Hate Fedex 5/5
I wish we had an option for shipping because FEDEX is just terrible. I’ve lived in the same location for 20 years and it took 3 weeks for my last order to arrive. (Despite ordering from Chewy for close to a year and having regular deliveries) It usually takes about 10 days but this was crazy.
Love Chewy!!!!! Would recommend to anyone looking to buy goodies for their pet!!!!!!
Best app ever! 5/5
This app saves you time, stress, and money. So many dog food companies make it hard to get the right food, toys, equipment, and treats for your furry friends! This app lists nutritional info, and gives you all the info you can get. They list the best deals, and you can auto ship! I don’t know how to make this app better and I’ve never said that
Great company and app, needs a little (scratch that, NO) improvement. 5/5
UPDATED REVIEW: my only complaint for this app was no landscape mode or iPad version. These guys listened! 🤗 Now a 5-star app!
Company: good prices, fast delivery and stocks what I need.
App: as designed, it’s intuitive, responsive and bug-free (so far)
Drawbacks: no landscape mode, and no iPad version - which should be basic features in ANY iOS app.
Fix that, and you’ll get bumped up to five stars.
Love Chewy.Com 5/5
Fast and Reliable and Great Customer Service !!!
OBSESSED WITH CHEWY 5/5
My fiancé & I absolutely love Chewy.com. We have 3 cats. All of their food, litter & treats adds up, & it’s tough lugging all the heavy boxes & bags up to our apartment on the 3rd floor. We save money with Chewy, & everything is delivered right to our door. Delivery is free (since we always spend over $50) and SO FAST. We order one day & our Chewy box is here within 1-2 days. It’s so convenient!
Great Caring Company 5/5
By Joy and miss Kittys mom
Chewy Company is the greatest about sending your order immediately. Prices are better than any other place that sells food for animals. My dog Joy and Miss Kitty get a Christmas card from the company every year. I have friends that even got flowers from the Chewy Company when their animals went across the rainbow bridge. I call that Caring for your customers animals. We want others to love our animals also. Thank you Chewy for caring for our babies. Sincerely Joyce Garris
My animals loveeee 5/5
This app is amazing.. ABSOLUTELY LOVE IT,I have 3 dogs,4 fish,a hedgehog, a bearded dragon and 2 hamster so it’s hard to go to the store all the time but chewy products ship fast to my house so I use its all the time now ,its so much more convenient for me 👍🏻😍