Their always getting my order wrong!
Love love love
Why 👏 can’t 👏 we 👏 order 👏 with👏 Apple👏 Pay 1/5
By 🙊 parlo
Willing to revise my review once you get in line with every other restaurant app......
Doesn’t work 1/5
I tried sever times to submit an order through your app and it would not submit. This app is a waste of time and an unnecessary frustration
This App is the BEST!!! 5/5
I love this app. User friendly and definitely helps you get your food quick if you're in a hurry or don't like lines! 🤗
Northampton Blvd VB,VA 5/5
By Ms D66
This is the PERFECT location! The owner has hired a FANTASTIC crew!
Super easy 5/5
The best food app for rewards
Stingy with sauce 1/5
Only allowing 2 chick fil à sauces with a large entre is ridiculous considering any drive through will allow 4 or 6. I buy from chick fil à exclusively for Jesus's Golden Sauce. Having to wait in line and ask for extra sauce defeats the purpose of the App for me.
Can’t sign in 1/5
You are asked to set up an account which can’t be set up without verifying through email. I’ve tried a dozen times and I have yet to receive an email
Love,Love,Love they are great!!!! The service is excellent!!!
Not Happy with Them tracking me while I’m not using App 1/5
By William Le.
I want to preface this by saying I love the app overall. It’s easy to use and is light years above those offered by similar restaurants. However, they do not honor my request to only be “tracked” while using the app. Every time I go by the chick fills down the road even if I’ve closed out of the app and “swiped up” to remove it from the recently used, I still get the notifications. This is an obvious violation of privacy that should be addressed. Why is this happening? How are you getting this data? Why do I still get notifications on Sunday?
Can’t Register 1/5
I created an account and the verification email isn’t getting sent out, checked inbox and spam :(
Cannot verify email 1/5
It appears to not be sending me an email. Yes, I’ve checked spam folder and all preset folders on gmail. Very frustrating. Tried a resend 4 or 5 times. I was Trying to get started and log a purchase but now I’m going to delete it.
I cant log in! 1/5
I downloaded the app and it won’t let me sign in using an email address. I refuse to sign in through Facebook or Google.
Get it together 1/5
I downloaded the app. You cannot order unless you verify your email address. I had them resend the email verification 4 times. It never came....
Best Ever 5/5
Cfa has been and always will be my favorite restaurant! The app makes it all 110% better!
Can’t check out 1/5
I tried to check out probably 20 times and was in an endless loop. I tried changing the pick up from curbside to drive thru, and my payment method from credit card to PayPal... nothing worked. Waste of my time.
Always satisfied 5/5
By CFA TX Girl
Love this location and always satisfied here!
Tahini Abdelfattah 5/5
Good food and awesome service
Will never send a verification email 1/5
It's so frustrating how this app requires you to verify your email address to use any of the features, yet everytime I ask it to send me a verification email it never comes. When I try making an account on my computer, it tells me there was an "error creating an account". Been going on for several days now. Please fix your system.
So convenient and getting rewards is just a bonus!
What is not to love about Chick fil A? 5/5
By christina s
Always my go to place if there is one in the area!
How amazing There food and service is 5/5
By lover of chicken
There should be 10 star rating for this food chain they are amazing
Chic-fi-a review 5/5
Fantastic place, food great, place neat, employees wonderful!
Great Location; great staff 5/5
By Lizzy Hy
Everyone here is super friendly... every time we come. Orders are quick and I was just saying today while here that we needed napkins. Two seconds later an employee turned around and said “I have some right here. My pleasure.”
Nice to see them donate to Anti-LGBTQ organizations. Awful company. Never eating there again.
Curbside Order Can’t Be Placed Until I’m In The Parking Lot 4/5
By Julie Richardson
The app is good but the real value of it is being able to order ahead and have it ready (so I don’t have to wait in the drive thru line). But the app doesn’t allow the order to be placed until I’m in the parking lot. When I try to, I get an error saying “it looks like you’re not here yet”. Of the app can tell where I am, why can the order be placed when I want and preparation begin when I’m 2-3 minutes away . . . . Preparing ahead is especially valuable when what I’m ordering takes 20 minutes to make . . . . . nuggets at 8am
Doesn’t Work 1/5
I tried to sign up with email. App claims it sent an email to confirm my account. Never received email. So I was forced to sign in using Facebook which I didn’t want to do. Then after filling out my order for curbside, click complete order, it asks me to describe my vehicle. After doing so, it kicks me right back to the sub total screen, again I hit the complete my order button, and it takes me right back to the vehicle description screen. So not only do I not get my food, but now I also got scammed into sharing my social media info.
Great app! 5/5
Effective. Efficient and Engaging!!!
Can’t Order 1/5
Can’t order without verified email, and they won’t send an email to verify. Useless.
I eat Chick-fil-A a lot, more than I should. And I’ve gotten so many rewards! It’s so simple to use and I love the fact that you don’t have to pay through the app but can scan it anyway.
Bad first impression 1/5
I downloaded the app, completed my profile, and verified it via email. I placed my first order and went for curbside delivery. After waiting approximately 15 minutes I went into the restaurant to have the manager tell me my order was kicked into some kind of “deferred” order arrangement.
I want my 15 minutes back.
Verify my email 1/5
I am trying to verify my email to start using this app and I have resent like 10 times and no email is coming to my inbox or my spam.....so I can’t use the app! Very disappointing
No email to finish registration 1/5
Have been waiting for 4 hours for email to finish registration. Can’t use the app without doing that. Have confirmed email address is correct, checked spam folder, and requested the email be resent several times. Still nothing
Can’t complete order 2/5
After choosing the model and color of my car, the app redirects to the “review order screen”.
Just Don’t. It cost me. 1/5
Using this app was a miserable costly mistake. Just Order when you get there and PAY IN CASH! I’m a IT guy and still had issues.
Chick-fil-A is great at making great food and personal customer service.
Chick-fil-A is Not Good at app development.
I tried using this app two years back, but it was unusable. I decided to try again and it was costly.
Entering my Food was ok.
Selecting a location was slightly buggy.
Signing in using Google was ok.
Adding two gift cards was not very clear, but somehow happened.
Since I was a few cents short of the gift card balance, I linked to PayPal so I could just pay those few cents (There is no warning that you need to pull $25 out of your bank account first and was a pricey surprise for later on)
I was prompted to add my color and type of vehicle which was ok.
So I thought I was DONE and could get my food. There is NOTHING to tell you that you Are or Aren’t ready to go, so I went to get my food.
The order never processed and I was backing up the drive through. Embarrassing! I just gave them my phone and asked them to figure out what needs to go in the bag. I was miffed to find out that I need to pull $25 from bank account to complete the payment of the remaining few cents. After paying up, the app still wasn’t satisfied and never did work.
Conduct some Software Quality Assurance already!
Suggestion the Chick-fil-A: look at Wawa’s app. It works. Hire their developers!
Delightful & Funtional 5/5
I’m surprised at how intuitive and functional this app is. I expect sub par experiences when an app is not the company's primary business model, but the CFA app is fluid, intuitive, and well designed.
Says no internet connection 3/5
This is great when it works. However, it frequently tells me I have no internet connection when I clearly do! For example, it will not let me place an advance order right now because it can’t reach the internet, yet here I am, posting this review...on the internet. All my other apps work. My GPS is functioning. I am receiving email and text messages....just no chick-fil-a.
Free ice cream with points! 5/5
I wanted some ice cream and I found the needed points on my Chick-fil-A app! How good is that!
This app is not great... 1/5
1. Doesn’t save orders placed before they are billed.
2. If you click the arrow, it cancels your order and you have to start again
Chick fil a app 5/5
I absolutely love chick, and love the app because it is so convenient! It’s the best ! I always use it!
Error “401” makes using this app impossible 1/5
I have tried dozens of times to make this app work, all I get when I logon is an error message. I can login to my account on the Chick-fil-A site using my web browser with no problem, but when I use the iOS app I get the 401 error message. There appears to be no way of getting technical assistance for this app.
Not totally happy. 1/5
The problem I have is that you don’t get all the points you are supposed to get. There have been several times that I have not received the points I earned. As of this moment I have not received a little over 800 points that I should have been awarded.
Update: the total points that I have NOT received is now 2000. NOT sure I will keep the app. What good is the app if you don’t get your points?
Excellent app 5/5
Very well done and user friendly. The app makes it easy to get exactly what I want. It also entices me to choose chick fil a over other restaurants because of the ease of ordering through the app.
YOU MIGHT AS WELL WAIT IN LINE 1/5
Ordered through the APP let them know to prepare the order when I was leaving my house which is 15 mins from the store when I get to the store the order is still not ready & on top of that I had to wait another 10 minutes. The cars in the drive thru left much faster. SO NOT WORTH IT! If you’re gonna order from the W. Airport & 59. PLEASE SAVE YOUR TIME!!!
21st & Amidon 5/5
Amazing food and service!
So easy 5/5
By Adayra Perez
Loving the app it’s so easy for on the go person!
Sent order to the wrong store 3/5
I have been use this app of a long time without any problems, but today I used my reward and selected nearest store and it sent the order to a store miles away. The store that I was at say they couldn’t make the order and if the order was refunded that I would not get my rewards back I went to the next closest store and the address that I put in was wrong, that’s on me. Regardless the store there took care of me which is good but the fact the the rewards would not refund added 10 miles to my drive. You should really consider changing the policy on something on that.