Does not say time 1/5
They don’t make your order to you get there. It saves no time.
Love the new changes! 5/5
I absolutely love the reward system!
God loves f*gs 1/5
Make CASH a online order payment option 1/5
I’m not sure why I’m having to say this, but cash needs to be an option. I would make my order every day if I could just stop in,scan my QR code on my phone,and pay cash.Drive-thru as well. Insane that it’s not already offered for those two options; it’s not like you would get your food without paying first?
Chick fill a on westheimer always has great customer service !! I keep going back just for that!!
Great App for a great business 5/5
By mtn pilot
I love everything about the app except limitations for ingredients with the sausage breakfast burrito.
Love ❤️ 5/5
I absolutely love the app ! It’s so convenient ! ❤️
App doesn’t work very well 3/5
By Uofl chick
While I love Chick-fil-A and earning treats, I am NOT able to use the app except on WiFi, it keeps saying “no internet connection”, even though I have 5 bars of 4g LTE connection on my IPhone 7 Plus. I couldn’t even get my free treat in the DRIVE THROUGH OF CHICK-FIL-A because it said I had “no internet connection” again with full signal and all other apps working. Could you please fix this😞
We love CFA! 5/5
I honestly don’t think there is enough space to explain how much we love Chick-fil-A! I have a 15-year-old medically fragile kid, an eight-year-old and a two-year-old. We are in CFA more than the average person! And I can honestly say I’ve never had a bad experience. We are trying to teach the 15-year-old some independence, so he is responsible for ordering his meal. Every single person there is so incredibly patient with him. He gets the biggest smile on his face when they repeat his order back and it’s what he is asked for. Thank you so much to every single staff and management team members for making our CFA experience incredible every single time!!!!
App is Awesome!! 5/5
By On The Go Bro
Thank you for making my lunch quick & painless on the go! Yummy food, speedy speedy!
Great service 5/5
Great service Felipe
Best Food App ever 5/5
Wish all Restaurants had an app like this.
The only thing i think needs to be added , is being able to scan the bar code on receipts to redeem points if you can’t use your phone at the time of purchase
You guys are the best fats food restaurant!! I enjoy every interaction with the staff. Food is always hot and if there is a mistake made, you guys own it. Thanks for being exceptional!
We love the app! 5/5
By Colby 47
I love the convenience of ordering in advance and having it ready quick. It is great to have it delivered to my car!
So easy!! 5/5
I ordered a huge lunch order. Started driving. Got to the line and someone met me outside, so it was ready by the time I got through the line!
Ordering was great, everyone put in their requests, pickles or no pickles, and it all turned out right!!
Best Food Ever 5/5
I LOVE THIS PLACE
Rewards cost too many points! Please lower point cost for items!
THIS COMPANY CARES ABOUT THEIR CUSTOMERS! 5/5
My experience with Chick-fil-A, whether that be on their mobile app, their website, or even at their restaurants is always OUTSTANDING! Chick-fil-A really knows how to run a successful business! This app is one of the easiest apps to use on my phone. I have never had a problem with it, and I really can’t even think of anything I would change about it. Thank you Chick-fil-A!
I 💜 Chick-Fil-A 5/5
I’ve been a fan of Chick-Fil-A for about 3yrs and new the new app is SUPER seem-less! Very easy to redeem points!
needs option to redeem points using receipt 3/5
By Emmaleigh E
sometimes i forget to scan my phone before i make my purchase, there should be an option to type in the receipt number and still get your points. also the rewards don’t vary much. it’s always the same two or three options. otherwise good app, points rack up fast
App crashes 1/5
App wont let you sign in. Always crashing and wont even let you use the rewards. Seriously needs some improvement because its always signing out and btching about an error with accounts used on the device. Would not recommend until they fix it!
Great for Moms with Kids! 4/5
It’s great not having to stand in line with my 1 yr, 3 yr, and 5 yr olds. I can go in, sit down, let the boys hit the playground, & feed my baby while I place an order. Often times I’ll ask the employee who makes rounds if they can bring it to me—they usually do. Chick Fil A is the best!!! Only downside is that I can only redeem one freebie per mobile order.
This App was fantastic 3/5
I am annoyed everytime I use the chick -fil-a app after the overhaul it underwent . I understand improving some functionality , but it was a clear case of , “ if it’s not broke ..”. The only section I sort of like , but again is overly cumbersome , is the “My Rewards”, ( I’m not sure if the significance of being a Silver member ), but everything from the aqua aesthetics to the “other” section , I had to discover to get a cup of water , is too much . I also guess it’s , one of those times , that the saying “ I didn’t want , what I didn’t know “, yes old cliches keep coming to mind . I love the former app version , if I had been introduced to this version first , I would have never continued use , and you would have never gained a 3-4X a week customer .
Effortless and convenient 5/5
Great app and healthy food
New stores 4/5
The fast food is great I go to store weekly. The prices r not very high. Lots of people go to the fast food store. This fast food store is better than McDonald’s (except surveys). They clean the asap so the store doesn’t look dirty/Pigsty. But in my town they are rare amount of stores. My town is Philadelphia ,Pennsylvania. I found out the locations online.they don’t have many stores other cities have more Chick-fil-A stores. Because there a low amount of stores in Philadelphia, Pennsylvania make more stores because people wait outside to order their food. The parking is full Almost every day. And long time to order their food through the drive-thu. It needs a new stores.
Lost all my points :( 3/5
By Gav's Mom
I got a new phone and when I signed in on my new phone, I lost all my points!
Is there anyway to get them back? I had quite a few, plus a reward!
Thanks for your help!
Quick and good 5/5
Quick and good
I navigate save coupons or discounts for any free games and I don’t understand why
Love the food, but hated the long lines- this solved the problem! Very generous with their rewards and I’ve gotten free food twice without using my points or rewards.
No place in app to set up account. It asks you to sign in, but if I can’t set up an account, how the heck am I supposed to sign in. Doesn’t even have a HELP option.
Use to be good 2/5
The old reward system was better and easier to understand. I also thought I had completed my order but there was another button to push so I waited for 15 minutes not realizing I had not actually placed my order.
It doesn’t save you any time if you are going inside.
You also cannot add less than $25 on your card. Use to be able to add less than that. I use to use the app 3 times a week. Now it’s about once a month.
App that feeds you free 5/5
Great app with very generous points award system, I literally eat free once a week but again I am a chick fil A addict!
Think about it... 5/5
Think about it… What if there were feature the app where it could be like trading cards where you could trade specific rewards that you could have just in case you don’t really want eight piece chicken nuggets but you do want a sandwich. Idk is it weird...? It sounds cool.
Mrs Anissa 4/5
I love Chic Fil A
Best place ever 5/5
By bithcwho cares
Customer service down to the T Love Love
Wasted 20 minutes trying to set up payment while I could have been waiting in the endlessly long line. Buggy, non intuitive. Doesn’t work.
Great service 5/5
Always kind, and fast service!
Vehicle option 3/5
Need the option for ambulance 😬 and also a comment on the vehicle option
The best fast food ever!!! 5/5
This fast food restaurant and the ease of using this mobile app is absolutely amazing! I really think that every town should have one of your restaurants.
Everything here is great! Best service
Waste of time and space taken on my phone 1/5
This app doesn’t do anything different than me going to the restaurant in person. Order and submitted breakfast order through app at 10:20 and because I arrived at 10:31 they denied my order stating breakfast had ended. It’ll be my pleasure to get breakfast elsewhere from now on!
LOVE my local Chick-Fil-A 5/5
Everyone is always pleasant, cheerful and genuinely wants to serve their customers. Great team in Murrells Inlet, SC!
No loyalty to customers 2/5
The app design is good, a little less responsive than the previous rendition, but still good. My biggest frustration is that no “points” carried over when they introduced the new rewards system. I’ve been a CFA One member since 2016, and frankly there is no reason why the (ashamed to admit) hundreds of dollars I’ve spent at CFA shouldn’t carry over and give me immediate Red status. Why should I have to spend almost $400 again just to get red status? Disappointed that they didn’t do right on behalf of existing loyal customers.
Love it! 5/5
Works really good. Never had a problem.
Hateful service still 1/5
By Kim Teasley
I went to the store on mall Blvd again , trusting the owner giving the business another chance and the same hateful manager was acting hateful again about the cookie parfait , it’s sad because I don’t want to believe the manager is involved with this employee behavior , my point is to you the employer , get a new assistant manager , I can promise you in the long run , his actions and ways shall ruin your business , but the sad part is , I won’t ever know of his change because I won’t ever visit this location again to see the change . I was forgiving and still forgive him but I won’t support hate ever period by no one , so I won’t return to your business anymore .
Thanks to you the owner and other co managers that try to keep good ways about themselves and to the customers , but that hate kills all things eventually , so my suggestion to you the owner , find other good co managers like yourself so this won’t ever be a problem to you or continue to hurt your business . You stay blessed , I will ,
Mrs Kim Simmons
Love it! 5/5
This app is a great way to avoid long lines. I love the rewards and I haven't had any issues with glitches. The app is perfect just like the customer service!
Error creating account 1/5
I just created an account and got the verification email. I was then taken to this error page:
Oops! One of two things happened:
1) You entered an incorrect email address or password. You may reset your password. OR 2) You have reached the max number of accounts that can be created by an individual.
Please close your browser then sign in with a previously accessed account.
The account would not work until I searched to find a password recovery screen and did that first even though I'm pretty sure I've never had an account before today. Poor user experience to be allowed to set up an account, then be told it's bad, then have to go find the solution yourself.
Good app but needs a little improvement 4/5
With the previous version of the app I was able to preorder my previous purchases but with the new update it’s not that simple. Also, it takes longer to order when you have a 30 minutes for lunch or a few minutes to get breakfast time is of a essence. One more thing I wish you are given an option to receive your receipt by email and review your transactions on the app if you use your A+ card or scanning from your mobile device because you only get a receipt and transaction history if your mobile app when placing your order.
Add all shakes. 4/5
By Dief Dief
Peach shake is my favorite drink at Chick Fil-A but I never find it in the app when I wanna order it. Please add all drinks in the app!