Where’s my money? 1/5
I’ve only used the app3 times to pay for my order. Each time I loaded $10 but didn’t spend all of it. Somehow I am missing $7.70. I reached out via the app for an answer and they told me to check my purchase history. Where did they think I got the info in the first place?? I emailed back my response and haven’t heard anything. Beware this app will “lose” the money you load on it.
Why does the app that is set to have no access to my location send me welcome notice when I’m near a store?
Love this place! 5/5
Really good chicken burger!!
A loyal costumer ❤️ 5/5
Great app easy to use 👍🏻
App doesn’t work 1/5
App never works, can’t sign in. Deleting
Clumsy process to redeem awards 2/5
By You know me.
Redeeming awards through this app is extremely clumsy, which is especially frustrating in a drive thru. You first have to select what item you want to redeem. It then gets added to the “awards” screen. THEN you have to go to that screen and click “redeem,” at which point it brings up a barcode to be scanned. HOWEVER, if you let your phone go to sleep and then wake it back up again, the app seems to forget that you were about to redeem an award and just scans as if you’re paying in full. It happened to me this morning. Only when I looked at my receipt later did I realize that I paid full price and did not get my reward. ALSO, once you “redeem” an award, it will then expire in 30 days.
The whole process seems needlessly complicated. I don’t even know how it would’ve worked if I had received my award. Would I have had to scan twice? Once for the award, and once to get credit for my purchase? I love Chick-fil-A, but I might just stop using the app. It feels like more trouble than it’s worth.
The best reward system around! 5/5
The Chick-fil-A app is easily the best reward system around. The more you spend, the more rewards you receive!
Poor time management using the app 1/5
I placed an order for 60 buttered biscuits and fully expected to have to wait to pick them up. App told me to proceed to location for pick-up and local store would start processing order. Much to my dismay, I was then informed I would need to wait 30 minutes. App needs to be able to provide time management and not tell me to proceed to franchisee to pick up.
CFA has disappointed me lately 3/5
I was disappointed because I ordered several times through the app before I discovered it didn’t count any points off. Also, CFA promised the app would replace the calendar cards with free food. I’m in the red status and haven’t gotten one reward except a chickfila sandwich from a receipt. Very disappointed and I definitely don’t frequent CFA as much as I used to. It used to be my favorite fast food place but I feel they don’t surpass other fast food places as much as they used to.
App is delayed 1/5
When this app works it’s great, but our local Raleigh store apparently doesn’t get the orders till 10+ minutes after we say we are there. I literally watched 50+ cars and endless inside customers get their order before mine showed up. Waited at least 20-25 minutes.
Needs Improvement! 1/5
This app stinks, I try to update in hopes it would get better but it still needs a lot of work! I like to order my food in advance and drive thru to pick it up. Twice the app did not send the info over or the store doesn’t get the order until 10-15mins later. I feel like I could’ve just gone thru the drive thru and not use the app and I would’ve gotten my food faster!! The rewards program offers points per visit but if you redeem and not use the points the rewards expire. There shouldn’t be an expiration on these points. Look to Starbucks, their rewards program is 👍.
Love receiving my rewards and points 😍
Saved my team. 5/5
Chic filet offers on sight delivery in the mall for single coverage workers. My store is all only single coverage. With this app, my employees actually get to eat! It’s efficient and I can send free snacks to my employees whenever I want. It’s great
Love this place 5/5
By hyacinth joseph
There is no place likr this place, awesome, great people working there 😘🤣🙏❤️
This app is awesome, and the surprise rewards make me feel special. Highly recommend this app and chik fila
The app is terrible/ points don’t accrue 1/5
Can’t scan receipts, points don’t populate, shows as no internet connection.
By Bright eyes 55
It doesn’t matter if it is breakfast, lunch or dinner this is my go to place for delicious fresh food!
My favorite place to eat always
Best Ever!! 5/5
Love the food and excellent service!
Chick Fil A Hooray!! 5/5
Great service and great people! My nephew has special needs and this is the only one he loves and I love 😃 Chick Fil A sign makes him smile everytime he sees it 😂
By halle sligh
Service is always outstanding and food is OUTSTANDING!!!!!!
Best service, best fast food 5/5
Chick-fil-A’s service and food cannot be beat! Every interaction with anyone affiliated with Chick-fil-A, whether at the local stores or the corporate headquarters, has been polite, pleasant, kind, helpful, generous, etc. The grilled chicken nuggets with the Chick-fil-A Garden Herb Ranch Sauce or the Chick-fil-A Barbeque Sauce mixed with the Chick-fil-A Honey Roasted BBQ Sauce is my favorite. Chick-fil-A Lemonade is also amazing. Actually, I have never had anything at Chick-fil-A that wasn’t amazing!
The only appropriate way I can think to end is “Eat More [Chick-fil-A] Chicken!”
Excellent food I love my Chick-fil-A .. Love you , Kelli
Yes, they are in fact that great. 5/5
By DR. STR4NG3L0V3
Hard to overstate. They hold themselves to a degree of satisfaction entirely alien to the fast food industry. It’s the reason they’re the most popular fast food in the nation.
Not really reviewing Chick-Fil-A as a restaurant because either you love it or you don’t. But this app is one of the best apps I’ve seen for food places. The reward system has helped me out plenty as a college student. Free stuff is great stuff! The interface is well designed and the options for customizations are perfect. Will be using forever!
My favorite shops 5/5
I love ice coffee and sandwiches.
Super easy to use would definitely recommend to earn a lot of points for free stuff
Saves so much time! 5/5
Love the app. Been using since it first came out. Never have to wait in line again! Thanks Chick-Fil-A
Absolutely love this app it’s very convenient and easy to use. Yes
Hash browns 5/5
Great food no complaints.
Always great service and the food is always amazing!!! I absolutely love Chick-fil-A!!!
Reviews and Comments 4/5
By Merrick Murray
What happened to being able to review and comment once picking up an order via the app?
Customer Review 5/5
Chick-fil-A is amazing . And there service is amazing and every time I see Jeremiah he is friendly ! And do is all the other staff wearing big smiles this is at the one in Wilmington on Oleander.
Payment problems 2/5
The apps keeps missing up my payment,
I paid in full for orders before and it didn’t show on the app and i had to pay twice for the same order.
Five star, what else do I really have to say
Great service 5/5
I love this place
HAPPIEST CREW! 5/5
I’m not sure where you get these people that out are so cheery and seem to always have a smile on their faces! They seem to truly love their jobs it is a pleasure to behold!
The only qualm I have with this app is the change that has been made to payment options recently. I don’t like that you have to have money on the e-card in order to order food ahead of time.
Y’all are great
By The stud0101
Before the app Chick-Fil-a used to randomly give more free rewards “just Because”
It seems we used to get free rewards and y’all were more generous.
Best food app in the world! 5/5
Fast, reliable, excellent service! The app developer deserves an applause for the beautiful design of this app and chick fil a deserves even more love from their customers for always treating their app users with rewards!
Reward options 4/5
Would love to see an option for soup as one of the rewards you can get with your points! You can get fries, or a fruit cup, why not soup?
Otherwise, I love the app!!
I love chick fil a 5/5
I love chick fil a, greatest sandwiches ever. They are extremely kind and helpful
Awesome App! 5/5
This is a fantastic app! I love receiving the rewards!!
Chic Fil A 5/5
By Xavier Finney
I love Chic Fil A and I appreciate their hardworking, respectful, diligent and delightful staff, who give max effort in making sure we as customers are satisfied to the upmost degree. I will make sure they continue to receive my money.
I love Chick Fil-A 5/5
Love the app. Like having the points to be able to redeem for food ❤️❤️❤️
Makes you want to keep coming back.