Service at 290 branch in jersey village 1/5
By atumy becker
The one cashier with glass . When she come to work without brain. Every time she took my order. She mess up. The worth thing. Last visit. She want take my order. I ask for another cashier. She keep saying another cashier busy. Only she available. Then she mess up my order again. The another cashier ignores me even I Been chick fi-a over 7 years customer. Seem like they don’t care lost regular customers anymore! Service so bad. So disappointed!!!
Terrible service. 1/5
Well over 10 minutes for one measly shake. The lady how brought it to me didn’t even apologize. They also routinely get orders wrong despite clearly being displayed in the app. If curbside was meant as a time saver then it fails miserably.
Easy to use app 5/5
As of now, I’ve never had problems with this app
Love using the Chic-Fil-A app! Makes life simple! 5/5
Love that the app is so user-friendly and allows me to earn great rewards! Who doesn’t love free food!
Best service ever 5/5
The service is amazing and fast worker are polite andRespectful and they work at a mason speeds
Great job Chick-fil-A keep it going
I love this app and the rewards 5/5
Their food is amazing
Officer michael brown 5/5
Great service always fast and friendly food hot and fresh with speed of service I enjoy being a loyal customer at this location
Defeats the purpose of a mobile app. 1/5
I am usually very pleased with Chick-fil-a but the mobile app is terrible as a mobile app. It allows customizations of your meals which I like. However, when I order on the mobile app it’s because I’m in a hurry and want to grab my food and go. With this app your food isn’t prepared until you say that you’ve arrived at the restaurant. I may as well waste my time with the drive through!
Easy and convenient 5/5
By kimy's music
Easy to navigate and order.
Never any REWARDS 2/5
I love Chick-fil-A but only thing is that they never give u rewards just once in a blue moon they do but for as much as we spend we should get more rewards just because more OFTEN!!!!!!
Best place to eat in Lancaster, Sc 5/5
Great service, great food, and ALWAYS gets my order correct!!
App Not Working 1/5
This last update has ruined my app. It never lets me login. I’ve changed my password and tried to reinstall the app as well.
Love the food! Love how fast it is when you order on the app and can automatically drive there knowing that they have your order....
Only problem I have is the rewards. I get points after ordering, but the next time I use the rewards, you’d think that you would get the entree you picked for free, but when you get there and they give you the receipt, it’s charged onto your card. It’s happened to me all the time and then I hold up the line cause they have to change it up for me.
Other than that, ordering on the app is super easy!
The app doesn’t let me order 1/5
It just doesn’t work. Says ”sorry we can’t serve you right now” over and over.
Curbside Needs Manual Check-in 1/5
Curbside needs manual Check-in.
Love Chik-Fil-A 2/5
We order a lot through the app, since you can’t go in right now, and with this new update we can’t use the app at all. Fix the app, updated yesterday, and it will get 5 stars.
Normally great 1/5
Lately when I try to make a to go order it dumps everything from my bag/cart. It’s completely up to date so I don’t know why this happens
love this place 5/5
By jace maddie
best fast food out there!!!
I love this app but... 4/5
By naan nnnn
Now I’m going to keep this simple and sweet this app is amazing, I love it. The only problem for me redeeming rewards. I don’t know if anyone else has this problem but I’ve accidentally redeemed the wrong item before and I think we should have the option to return it. It’s like it I do that I miss out and have to wait 30 days to get my points back it’s inconvenient.
The Best! 5/5
My kids and I love everything about chick-fil-a! The food is wonderful but I love the courteousness of all the employees and their smiling faces!
Reward redemption does not work 1/5
When doing a mobile order you can not redeem rewards. Items still get charged. Still doesn’t work. How hard is this to fix?
Rewards still do not work? Why is this function broken? Even when they scan the code at the restaurant it doesn’t work they always have to manually do the rewards
Tasty and affordable 5/5
Chick-fil-a: the real deal 5/5
I’ve always been a fan of chick fil a. They seem to always have things figured out. The food is delicious, the service is great, overall it’s just a good experience. One thing that they certainly got right is there rewards program / mobile app they have available for customers. It makes it super easy to order online and I love the rewards!! Sometimes they’ll even drop me some freebies every once in a while! :-) Defiantly worth getting the app and saving up points to be used for rewards!! I love you @chickfila
SO DELICIOUS 5/5
By chick-fil-a-lover 🥰
I LOVE CHICK-FIL-A!!!!!!!!!!! Me and my bestie go at LEAST 3 times a week! Pls sponsor us 🥰
Haven’t had any problems
Online order is not real - food not ready for pickup 1/5
App is somewhat useless. Per the North Point Village Reston VA manager, the app does NOT place an order. You must wait to tell them you are there and then they will start to make your order. Other than the orderer process being faster once you get to a person, it does nothing to expedite getting you food. If in a rush or trying to get breakfast before the time cut off, don’t bother. With Covid, drive thru lines are horrifically slow (especially this location). In a rush, go somewhere else the values your time and the purpose of ordering in advance.
Chick fil a 5/5
By Mr. Vitale
chick fil a you fill my tummy with goodness. Bless the work and taste you put into the world with your service.
Would like to see Apple Pay added for orders. 3/5
Currently, you can use Apple Pay physically in store or by loading money to your account balance. I’d like to see this added directly to the payment method area. Loading money into a sort of digital gift card just adds an extra step that doesn’t make much sense to me.
I LOVE you guys! Everything always is cooked to perfection. Nobody’s does it like you💛
5 stars! 4/5
By The Cackster
Love the app 5/5
Great app with awesome rewards!
Great app . Free rewards 😁 5/5
I Love ❤️ Chick-fil-A. Able to redeem rewards.
Order add-on 4/5
We’d love to add onto an order when that last person reports what they want right after I’ve hit Done. Thanks. Otherwise it is great!
Recent bugs, but still great! 4/5
Historically the easiest fast food app around, although recently my bag will get emptied and an error message until I restart the app...
Very good work team
Very easy to use
AMAZING APP 5/5
This app is super user friendly and guides you through the process very smoothly. I am a coder myself, and I think they did a very great job formatting and designing the app. I did a pickup at my local Chick-fil-a and my order was ready so quickly, and, thanks to the app, I knew exactly when it was coming to my car! Super useful! Don’t debate getting this app if you love Chick-fil-a.
I always love technology and I think this up bro bringing a lot of people expectations to the top but there is also a lot of people relying on time like me for example I was trying to order my food through the app because of my work I only have half hour so I said maybe if I order it when I get there it’ll be ready but I found myself that when I got there Easter when the day started my food and that’s something that is not going to help me or others that rely on time as well just a thought thank you very much
App doesn’t order food waiting for an hour! 1/5
By Go online
The app isn’t sending the order to the store! Two times I’ve waited for an hour and my order was not processed!!!!!!!! Waist of time.
I love you chick fil a 5/5
Love the app 5/5
the reward system is amazing!!
App is experiencing issues 2/5
I parked in curbside to place my order but app is down. Had to fret in drive brought line,
Also wanted to redeem my offer but couldn’t because app down
Saves time 5/5
I downloaded this app so I could order from the table. It was busy and needed to get a table before all were full. Even before COVID, I found I order mostly for curbside delivery, then drive thru. So easy! Plus, I get info emails on free food promos, birthday bonuses, and alike.
Want 5 stars?, CFA you need to improve the app! 4/5
The food is great, the people are great, the service is great but the app “not so great”. I would be redundant if I listed the issues with the app. CFA please read all the comments about the difficulty in trying to claim “Rewards”. Claiming rewards is a really difficult task. I have to get the “CFA team member” to help me almost every time. It should not be that difficult to select a “reward”.
CFA, please read the “Review Comments” regarding the App! I want to give you a 100% rating but until the app issues are resolved I can’t.
In store pick up function is problematic 2/5
By ???? why ????
I’m not sure how the developers thought about the in store pick up function. I thought the whole point of having an app for in store pick up, is so that the customers can ORDER AHEAD. However, this app needs the customers to arrive in the store, tap the phone, then the order is place and started. The customer still have to wait in store. Furthermore, no one else can pick up the order besides the ordering person ( unless you give this person the phone, and password). This is the most inconvenient in store pick up function i ever encountered.
Chick fila used to be one of my favorite restaurants, but they’ve become such a hassle I’m going less and less.
My order is rarely correct when I get home & you’re not McDonald’s... stop being greedy about sauces or just join McDonald’s & charge me.... I’ll even pay for it, I really don’t care but I don’t want missing sauces and messed up orders when I get home.
Great customer service
Great fast food!!! 5/5
By MOVIE RANT NOT PASS
Love the service
Spams you after sign up 1/5
Terrible experience unsubscribing to spam chicken emails. Should be an opt out in app on sign up.