Best app ever! 5/5
Love this app! Rewards are great and the app is very simple and pleasing to use. Overall, love chick fil a and this app a lot!
Chic fil a has rewards like every other week . A free entree is always nice
What a Wonderful Place 5/5
What is there to say but How Wonderful this place is! ❤️ it!
Does not work 1/5
By Taye Ferg
I’ve only been able to order thru the app once. Other than that it says they are having trouble serving me 🙄 I can never eat chic fil a otw to work because of this, and it’s on my way smh
Ordering Clunky 3/5
After we've added items to an order can you add one of your nice big red buttons as a pop up to place the order on the white screen? It's unintuitive to then have to click down the bottom menu to go to the order icon.
By Pat riot 1
Idk much about your app but chic filet rocks! Never ever change a thing ,, not one thing!
CFA App used to take forever to load up but now it's super fast. All CFA all the time baby!
Easy to use 5/5
It is easy to use, great rewards.
One of the best to have. 5/5
Compared with other fast food apps I have, this one is awesome. Getting my order has always gone smoothly, with no complications. I have used it in multiple states. And the rewards are the best. Occasionally I get a surprise freebie, and that makes the download WELL worth doing. Most valuable app.
Great service! Great food! 5/5
Always enjoy my experience here!
By ms. crenshaw
I love this place, I love the professionalism.
I love this app. But in the past few months I no longer get rewards from my local Chick-fil-A. I get rewards from one 2 hours away because I went there 1-2 times while traveling. My favorite restaurant is still marked as my local one though. How do I fix this? I no longer get to use my rewards.
Great app 2/5
I love the app but I wish I could put my gift cards on the app so I could use them.
Chick-Fil-a is the best 5/5
This application is fast, responsive, easy to use and rewarding!
I always use the app to place a mobile order before I enter the drive through. By the time I get to the window everything is ready and paid for. And the rewards are actually rewarding. I use them every third order or so to get something free. Great app!
Curbside order pickup needs work 4/5
Ordering on the app is so easy- I wish other apps were like this one. The problem is in curbside pickup. The choices for car type are too limited. I put white sedan for our Cadillac and the person who delivered the food got mad that we didn’t specify Cadillac. Well that’s not an option. My other car is a hatchback and that’s not an option.
Never available for delivery 1/5
By MF Jammer
Literally, every single time I try to order delivery, it is never available.
I love my app 😍😍 5/5
Jasper, Al Chick-fil-A 1/5
I eat there literally 3-5 times a week. I always order through the app, and most of the day time employees know me by name. I eat there on my way to work because ordering through the app and going in to grab my food used to be fast and convenient, and my order was always correct. That is no longer the case. It takes longer and longer to get my food, and often I don’t get napkins or all of my condiments. And I don’t know this until I get to my car because they tape the bag shut. And even that takes entirely too long. They can’t just fold the bag over and tape it. Instead it has to be rolled down ever so carefully. Anyway, today was my last straw. I decided to order through the app and pick my food up at the drive thru because I’m working at home today and was still in my pajamas. I got there well before 10:30 but didn’t get to the speaker until 10:31. I was told I couldn’t get my breakfast. It was literally 1 minute late, and if your employees hadn’t suddenly become slow as hell, I would’ve been at the window well before 10:30. So I left and went to Jack’s who served me even though it was a few minutes after 10:30. I’ll let them have my regular business from now on.
I love Chick fil a
Love this store 5/5
Everyone is professional and friendly
Love this place 5/5
The chicken strips are fabulous, love the variety of sauces they have at no extra cost. The waffle fries are my favorite, and they have some really great sweet tea. Service is key at this place, everyone is so friendly.
Chick-fil-A inside castleton mall 4/5
The staffs are nice and fast service
Loving you 5/5
Palm Chick Fillet is the best.
Love it! 5/5
Love love love children fil a
Fixy fixy 1/5
By Squid mafia
Need to add a qr code or a code to type in for rewards on the app via the receipt. It would be nice to get rewards when I Postmates my lunch
Cfa columbia the best 5/5
Best cfa at Columbia, and the best customer service
Perfect app for perfect food! 5/5
By Ernest W. Somerville
Great app for a restaurant everyone loves! Love the rewards system, it’s pretty cool!
Great food great app 5/5
Great food great app, seamless ordering fast pickup
Great App 5/5
By SU Girl!
This App really shows their appreciation for their customers!
Please expand with full menu options 4/5
The app is missing menu items such as scrambled eggs for breakfast.
Too many questions 3/5
Sometimes I place lunch items at breakfast. The app lets you know it will be an additional 15min. Great now that you pick your store and curbside it asks you are you sure? You’re not near that store would you like to change your order to a closer store? No keep order where I placed it. Are you sure? Come on I k ow what location I want to go to stop asking g questions and place the order.
Winner winner chicken forever 5/5
I live in Bluesprings Missouri and Chick-fil-A is one of the most fantastic restaurants in Blue;springs I try to eat there every day the customer service is outstanding the food is amazing and I love the ethics of this great company Chick-fil-A forever
My red account stop sending me rewards for a few months so I made a new account....... I have had it for a few months and got it to silver statues. Still I don't get rewards.. please contact me back.
Too Many Steps 3/5
1) If I pay, assume I’m sitting in the curbside spot or will be by the time e you make the food. Why make me go through the extra step of verifying I’m there?
3) No I don’t want you to always know my location. Just between my desire to open the app and when you give me the food.
Redeeming my rewards 5/5
It felt so great to use my points when I didn’t have the extra money to grab lunch today! The app made it very easy to do as well! Thanks so much!
helpful as heck 5/5
i love the calorie counts and how easy this app is to use. i just wish you could change your pickup method while en route.
Could be simplified 3/5
Coming from an A-Lister who uses the app daily, there are many things I would do to make the app more user friendly:
1. Too many clicks just to order one item (I counted 12 clicks from opening the app to placing an order from my previously ordered items list).
2. The prepare my order page is unnecessary. People want their food immediately when they order on an app. When you do place an order and go to prepare my order after closing the app, the app usually just resets anyways and makes you order again. Plus it won’t let you order while on the way of driving because of the geofence. I would recommend removing in its entirety.
3. Once a location is picked, shouldn’t require asking you which store each time the app is opened (that would save about 3 clicks right there).
4. Lastly an extra question (click) of if you want for carry out or dine-in is unnecessary too. I’m sure 9/10 people are using the app to grab and go. Otherwise they can also choose to sit with just the to-go bag.
I’d recommend using the Starbucks app as an reference on how to better the CFA app because of how much quicker it is from opening the app to having your order placed.
Can’t scan receipts 1/5
By Dw & n
Lame app, check out cafe rio if you want to see a good app
Charged me twice 1/5
I placed an order and it gave me an error message at checkout that unfortunately they were unable to serve me at that time and suggested I try again later. I started over and the next time my order went through but after I picked it up I saw in my email that my card was charged twice. When I filled out the message form and told them what happened all I could get was a “hold your breath and we’ll get back to you” email- which they never did. I wasn’t so much bothered by the glitch in the app as them blowing me off afterwards.
At least four times, my order hasn’t gone through. Today I was in a hurry to get to an MRI appointment. We left home in time
to get a to go breakfast. I sent in the order. Got the confirmation that our order was ready. My husband went inside for it and waited and waited. When I came in and cornered an employee, one of several who had been ignoring him waiting there, we were told it hadn’t gone through.
Good idea. Poor execution.
Great App 5/5
Service depends on where you go to be served.
Aww man 4/5
I lost my free chicken sandwich because the app crashed right after my survey was completed! :(
Also it’s almost imposible to make a catering order :/ overall a good app just sad about my sandwich!
Lost points 2/5
I lost my previous points because I got a new phone. Once I downloaded the app and signed on I lost my previous points earned.
Quit updating 1/5
Every time I open this app I have to update it. Trying to order through the app for the drive thru. The line is wrapped around the building, we just ordered and the update still isn’t done. Please stop being annoying. There was no crash
By David Reyessssss
The food is the best thing in the world and there so nice😃
I LOVE YOU GUYS 5/5
literally come here everyday, not kidding, much love