Big mess 1/5
By uoset customet
Loading this app wiped out my card balance and all my history and nobody seems to get it or care. I am upset
Mobile Order 1/5
Going through the mobile app to place my order was not faster. I had to wait over 10 mins to get my order. I thought this was to be faster.
When it works - it’s great 3/5
While I love the convenience of this app - more often than not I get an error message “Oops we’re having one of those days, sorry for the technical difficulty” especially when I try to place a catering order.
Love this app! 5/5
I love Chick-fil-A & this app makes me love it more! Never wait in line, orders are always perfect. Makes my experience the best every time!
Nonajea says I love chick fil a 4/5
I love chick fil a.
Don’t update 1/5
I updated the app and now it doesn’t know what time it is so the restaurants show up as closed
Love the app but doesn't include yellow as a car color 3/5
App is great but seems to be confusing when I have to put I have a gold jeep instead of a yellow one.
Love it!!!! 5/5
I love this App and have stopped waiting for what seems like forever in the drive thru line. It’s the BEST!!!
Not bad 3/5
By J Dollar
Not bad, but just so you know it would be nice if I can get to the menu without having to select a location
App is great BUT curbside service is SLOW!!! 1/5
My overall experience with the app has been really good. The app is easy to use. However, the curbside service at Chick-fil-A now offers is extremely SLOW! There are days that I could drive through the drive-through two times in the time that it takes curbside to deliver my order. So the app is good, the food is great, all other services are great, but the curbside delivery is extremely slow.
No dressing 3/5
I sent someone after my order and the creamy avocado ranch was left out.😕The wrap won't be as good now
BEST APP EVER!! 5/5
I absolutely love this app. It’s so convenient and easy to use. It doesn’t hurt that there are perks for ordering within the app either (free food sometimes). But I love that I can go on my lunch break and not be late because I’ve been standing in a line too long waiting on my food. I can order right from my phone and when I arrive, they are already preparing it for me. It’s amazing! I just walk right in, pick it up and get back to work almost immediately! You guys are awesome! Way to go to improve customer service. (As if you already didn’t have the best customer service in fast food lol) *wink
This app is amazing. With two little kids it’s so nice to just type in the order and either pick it up and sit at a table so we don’t have to stand in line, or have them bring the food out to the car. Plus you get points towards free food for everything you buy in the app. Literally it’s a win!!
Application issues 2/5
By Lynch kids
Either application issues or just not user friendly . Two times of three attempted online mobile orders , both unsuccessful due to unfulfilled order placement on app. Third time tried at store just to see, Well it did work, but took forever to get my breakfast order when I could have gotten quicker in line traditional way. Please Get your app fixed and make user friendly
They found a way to make Chick-fil-A BETTER! 5/5
The app allows you to order while either going inside to carry out or wait in specialty marked parking outside for curbside service. I live in AZ and love the clean and cold dining area. I’ve found they also will “just because” give free food on top of the AMZING reward program they have for just using/scanning the APP!
Best app ever!!!! 5/5
Seriously this is the best app and most convenient app I’ve ever used. I will never ever ever order in store again. I also love that they give you free rewards but I don’t think it’s necessary. The convenience of not having to get out of my car or wait in line has been perfect. My order has been right every single time. I just can’t say enough good things about this app. Once you try it you’ll never go back.
Great App 5/5
I love this app it makes life easy for me
No more curb side 4/5
I miss the curb side assisting 😓 I hope they figure out the bugs and bring it back
It doesn’t show the macro count of the food items anymore just the calories! This is such a shame for people who actually live a healthy lifestyle.
LONG WAIT AT QUARTERFIELD 2/5
I waited 15 minutes for a mobile order , they were short staffed and were not friendly.
Disappointed in Food Rewards Program 2/5
By Frustated with facebook
Very disappointed in the food rewards program associated with this app. I purchased enough food to earn a free treat but didn’t realize I had such a short time to use it. When I finally had a chance to redeem it, it had expired. I guess this rewards program is only catered towards people that eat at Chic-fil-a all the time. I much prefer the rewards program Subway has where the points you earn don’t expire.
5 stars! 5/5
By Annoyed customer......
5 stars for free food!
Love it 5/5
By Cheer impact
Love the app and the convenience it brings to my life!
Good Service, Poor App 3/5
It’s going on three separate times when I’ve pre-ordered my food and when I get there to pick it up, it’s not ready. Before you ask “did you tell the app you’re here and ready to pick up”? Yes I did but for some reason my app just keeps thinking for the last 5-7 minutes to drive to the store to pick up my meal. When I get there it’s not ready because the app never sent the order to the store.
Luckily, the manager on watch knew what to do and had my food made fresh to go. But having an app for pre-order is kind of useless if it doesn’t work. There’s a girl that works at the store I normally go to and she agrees that it’s weird that it never shows up. My app just says that the order never went through and I have to talk to the manager. But then I’ll get a receipt saying thank you for your purchase. This is with the latest update you sent out. Please fix this because I’m scared to use my lunch time to get food prepared and be late to work because the app doesn’t work.
Great company 5/5
By REGZ DaeZ
This app is great and also chick fil a is awesome
No more long lines 5/5
Simple order, submit payment, arrive at the pickup line ...Awesome app
Fast and easy 5/5
Love this app. I go to cfa quite a bit so this is always useful when it comes to ordering before you get there especially when there's a long line in the drive thru or front counter. No need to wait
Needs more 4/5
Love the app but would love it if it had an extra jalapeño salsa button and an egg white option on the app
Why not order in store? 3/5
The use case for this app is confusing (unless I’m missing something). The app requires that you are within close proximity to the store to submit your order. Why not just go in and order in store it would be just as fast (unless you live directly next to chick filet). Also chill with the app tutorials they hinder user experience....
Never get breakfast 3/5
I go to Chick-filament several times a week for breakfast. I NEVER get a free chicken biscuit on my AP. only lunch. I don’t go in for lunch. U would think with all the information they get- you could get what you like once in a while
First time going there 1/5
First time Very disappointing. Too expensive for bland, average food.
Saves time + freebies 4/5
By Yo beans
Free treats earned plus those from the calendar are great, but even better is placing your order through the app which has everything selectable and then pulling up to the store and tell the app I’m there, walking in and waiting at the pickup line and have it in less than 5 mins.
Need 30 count nugget option 4/5
Please add option to order 30 count nuggets when doing mobile order.
Takes too long to load app and get to scan code 3/5
Takes too long to load app and get to scan code
Incorrect order 1/5
App is great! However, today I ordered a chicken and eggs bagel with no cheese and requested salt and pepper too. I drive 30 minutes away to my office and guess what was in my bag? A chicken and egg biscuit with cheese and no salt and pepper. Thanks University Store in Charlotte, NC for the accuracy. NOT!
Love using the app with the Mobil order and I love my local Chick-fil-a in Washington, PA it's my weekly lunch spot!
Good “values” 1/5
Perfect for those that like their chicken with a side of bigotry and homophobia.
Order confirmed but failed to send 1/5
Just tried to use app for store at Turkey Creek in Knoxville, Tennessee and was disappointed. Fairly large order confirmed before I left house. Clicked on “arrived” button and was told there was a problem. Went in and was told to wait and they would call my name. Waited 10 min - nothing. Went to counter again and they couldn’t find order. They then found it but couldn’t make it go through. Started from scratch with the clerk telling me that this wasn’t unusual for app. It would have been faster to not have used it and likely won’t again. I’m sure the food will be fine.
Solid App 3/5
Well designed and usable app. It would earn 5 stars with the following changes:
Add drive thru to the pick up options. I feel weird picking curbside and don’t feel like getting out of the car to go in.
Add the 30 piece nuggets to the app menu. It can be ordered at the store, but not on the app. That’s silly.
Was all good till you realize they left out the ketchup!!
App now only supports two accounts per device 1/5
Now the app will only allow two accounts per device. The great thing is that you can’t change what accounts those are! To add even more joy, if you already have more than two accounts saved, the last one added will just fail to login. ( the login works on the website though )
Before this the app was finally usable after months of intermittent crashes. Doesn’t really matter if you can’t login to the right account though.
Mobile order not ready...West Hartford, CT 1/5
Mobile order was not ready, I ordered from a mile away. And today I ordered through drive window...waiting again for the food (pull to parking). And I forgot to scan my card for points, cashier tells me can not scanned after transaction goes through. (Then let me scan my receipt to get my points then). I was not pleasure.
Almost there! Improving with every update 4/5
By Ball and bat girl
First, just let me say I love this app. I travel a lot, so it can help me find the nearest Chick when I absolutely have to have waffle fries.
The ordering menu is very straightforward and you can customize your order very easily (I’m a Chick no pick side pick girl, personally). Doing weird things like asking for a meal with a medium fries but a large drink is a piece of cake.
The order-ahead feature has been incredibly beneficial either when I’m short on time, or, when I’ve been immunosuppressed and unable to physically go into a restaurant (before you ask, if I’m immunosuppressed wth was I doing eating fast food- because the Chick has such a high volume turnover the food doesn’t sit out like at other fast food places, and our local Chicks are also very nice about if you ask for a fresh fries they’ll drop a new basket for you right then).
And my favorite feature of the app is that it serves as a loyalty/reward program without keeping track of punch cards or whatever, and you earn free “treats.” Also, apparently at the discretion of the store, the manager of a Chick that you visit frequently can also send you a “gift” of more free food or special offers.
Why isn’t this 5 stars? There’s still a few improvements I’d love to see.
Options on how to get your food: The original app only had an option to carry-out, so you have to park and go into the restaurant. Sometimes this wasn’t as big of a convenience, particularly if I have the kid with me. Other times though, I would want to order ahead to skip the line, and dine in. That necessitated running inside as soon as we got there and telling the folks at the counter we would like to dine in instead. They’re always super nice about it at our local Chick. The latest update includes an option to pick it up at the drive-thru, which is a nice addition especially on rainy days or if I have the kid AND the dogs in the car. Still would like a dine-in option, though :-)
When to let them know you’re ready: the first version of the app wouldn’t let you say “I’m here!” until you were literally in the parking lot. Since it has GPS to help you find the nearest Chick, I was hoping that it would get smarter as time went on, because if they don’t start preparing my order until I’m literally already there, it is less convenient to use this app as a time-saver when I’m in a rush like on my way to work or have a short lunch break. It has loosened up a bit so that I can check in from a block or two away. Nice job, programmers! I know some folks might be like “big brother is watching you” but since you know where I am anyway, and most GPS mapping thingies can estimate drive time, the next step in ordering convenience would be for an option to have the app figure out when to have my order ready, or equally fab would be the option to set a time that you’ll be there to pick up your order :-)
Repeating a favorite order: there is a feature that remembers what you order and you can just tap that to get your favorite Chick meal re-ordered. The improvement I would like to see is to be able to name the orders in the favorites, so I know which one is just me, vs which one is when it’s me and the kid, so I don’t have to open up each one to double-check that it’s just my sandwich or food for both of us
Larry P 2/5
By LP in BS
I visited the Duncan store today. I ordered through the mobile app when I arrived at store a blue BMW was parked in the mobile app parking space. There was no one inside the driver was inside eating blocking the parking place. This is the only space which is very inconvenient. This person is very inconsiderate of others and this is is no way a bad reflection on the store. if this person was not ordering thru the mobile app then they should be given a ticket by the Duncan police for illegally parking their vehicle.
Apple Pay would be icing on the cake 4/5
By Bee Double Ewe
I’ve enjoyed this app. I wish they would add Apple Pay as a payment option within the app.
Love the app and restaurant! 5/5
The app is very easy to use and I love being able to order and pay online!
Love the app! 5/5
This app is great! You can bypass the line inside by selecting carryout then selection "I'm at the restaurant" and in very short time, they are bringing out your order. Awesome service!
Write review link did not work 4/5
By Liberty U
The App is great and it’s easy to use. But the link to App Store review dose not work.
Love this place 5/5
Greaaaat app hands down