Curbside Pickup 3/5
I like everything about this app except that after I place an order for curbside pickup, the app says to go to the home screen of the app and tap “I’m Here” but my home screen never has that link on it.
No Apple Pay on Take-Out Orders 1/5
Restaurant takes Apple Pay but can’t use it for order pick-ups?
Ordering to go is all about quick service, after pre-ordering through the app, and convenience. Swiping or dipping credit cards upon arrival is NOT the definition of secure and convenient.
Get with it, Chili’s devs!
The best ever 5/5
By Young Htown 2019
I love everything about Chili’s. Keep up the good work.
I wanted to use a gift card to place order but not an option.
Gift cards 1/5
Should be able to use gift cards to pay on app
Love the app but it won’t let you ask for a side of honey mustard or a option to leave something off. Needs that for sure.
(Almost) Perfect App 4/5
By 🐯 The White Tiger
The UI and visualization of this app is very user-friendly, the only problem I have is that none of the items are customizable. Being vegetarian, one of the main dishes I order from Chili’s is the Quesadilla Explosion with no meat; in the app, you must order everything as is, so I am unable to place that specific order. With that, I always have to call in my orders, and basically only use this app to retain my rewards.
Seat you now means 30-minute wait 1/5
I don’t know if the app isn’t connecting correctly to the restaurants or the restaurants just aren’t reporting, but the last two times I’ve tried to get in line on the app, it said they could seat me now, but when we got to the location to find that it was a 30-minute wait both times. I checked the app to be sure it hadn’t changed and it still said we could be seated now.
I loved the app when it actually worked.
My Fav! 5/5
My Chili’s is the Bomb!!
App doesn’t allow check in online 1/5
By Maya Henderson
The app tells you there’s no wait when there is. And it doesn’t allow you to click on ‘JOIN LINE’.
Curbside doesn’t work 2/5
Updated the app and now the curbside button is unclickable, like it is just a picture, nothing happens.
Great Rate 5/5
Fast service & very professional
Two Days in a Row! 5/5
By Ched J
I had the Southwest Caesar Salad w/shrimp last night ! Wow! I loved it so I am having it again tonight! I put the app on my phone and my food was ready when I got there!! Great job Sumter's location!
Horrible food. 1/5
Wow. I ordered brisket and chicken. The brisket was inedible. My husbands tacos were iced cold. We waited at curbside and when I called, the girl snapped at me saying she was going to be right out she was waiting for a few things. I said that was fine but I wanted them to know I was there.
We have been going for years and never had such awful food.
Easy to order and pick up
By Babbling awesome
This app is very easy to use! Very pleased.
Great Place to Eat 5/5
My wife’s disabled in a wheelchair and the staff was extremely helpful and seating us taking our water and the food was excellent I recommend it highly one of my favorite places to eat.
Add Apple Pay 1/5
I never could use the app to place my order. I had to resort to using the website. I got stuck at the payment screen. Add Apple Pay!
By nickmans exhausting
Waited for more than 10 minutes beyond time for pickup
App does not work. 4/5
When I Order curbside, it says to go to home and press “I’m here” when you arrive. The “I’m here” disappears before I get to Chili’s and it just reverts back to the order screen. Tried to make it work dozens of times!
Can’t use gift card with online order 1/5
You can purchase an e-gift card online through the app HOWEVER you can not redeem it online placing an order through the app. This is absolutely absurd!
They have the best service, everyone very polite!!
Having to wait 1/5
By james dean12
We walked into chili’s the person at the front told us that their was a hour wait. There is open tables everywhere. They claimed to not have a server. As we was waiting they have seated people in where they didn’t have a server
“Join the line” feature is set up poorly 3/5
You join the bottom of the line so your name is on the wait technically but you don’t start moving up on the list until you check in with the host so it doesn’t really make any sense. That’s the only reason I would have to keep the app on my phone so I will not be using it anymore
There needs to be more customization options. I want to be able to say I want the toppings on the side and no ice in my drink so my food is not soggy and my drink isn’t watered down by the time I get there let alone back home.
Curbside never works!!! 1/5
Every time I order curbside the option to tell them I’m here always goes away before you get there and you can’t get it back!!! You end up having to go inside!!! So don’t offer curbside if it’s never going to work!!!
All the latest updates say bug fixes yet I still can’t get anything to load on the app anymore! It always times out! Fix those bugs!
good food great taste 5/5
good place good food always a pleasure to visit chillis especially the brownwville store. Me and my wife sometimes just go just to go out and have somwthing and we love it .
Maybe just a bad day? 3/5
Didn’t get all the sides last week. Also, salads come in a small cup. Not so great day. Hopefully better today! Wanted to try again today.
Awesome Chillies 5/5
By I am Fitness
I order online all the time and they always get it right! Wonderful customer service, Food is Great. I usually get the burgers and they taste Great!
Solid meal 5/5
Bennington Chili’s has it going on. Go grab a bite and bring home the leftovers because the proportions are legit.
Great for kids 5/5
2-1/2 years old granddaughter loves the Mac& cheese. She also enjoyed the salad, steak and corn on the cob. She was generous enough to share with us too! Great quick service as we have a limited attention span. We will be back😁
Great food! Too much sodium
Love it 5/5
By JMB Legacy
Very convenient, very user friendly
The app is great but it would be better if we could make more specific modifications without having to call the restaurants
Gift cards 3/5
Needs an option to pay with gift cards. I have tons of gift cards that I can’t use on the app 😕
I’ll rate it 5 stars... 3/5
If you tell me where the “I’m here” button is in the home menu. Store manager couldn’t find it on my app either. Every time I order curbside I have to get down.
Need Guacamole! 4/5
By Guac Yum!
It would be awesome if you could order guacamole as a side separate from the chips and salsa. Sometimes you just need more quac!!
Requires Express Consent Opt-in 2/5
It’s illegal to require express consent to place an order. Change it. This will be the last order done this way.
Always the best 5/5
By A McCall
We go every Sunday after church. Everyone is friendly and the food is delicious and hot
Chili’s app 5/5
I have lived my app! We travel the country and always find the menu to be consistently good. And we always enjoy the best chips and salsa anywhere - FREE!
Absurd Policy 1/5
You must opt in to spam and surveys to order curbside. Ridiculous.
Chili’s is my favorite place ever.
I love it 4/5
The food is great
Top Notch 5/5
The app is easy to use and works great! The rewards are a nice bonus...
Love Chili’s! The prices are good and the food it great!!!
I love 🌶
By Sweet rose of sharon
Always good always the same
Good food 5/5
By butter rena
Chili’s is nice being at home eating very very good eating great meal great prices good items to choose from I just love it!😊❤️😍😋
No box for comments on orders 3/5
Sure, you can order food like any other app. It’s expected. Sadly their is no comment box for “extra wing sauce” or “easy on the ice”. I had to call and wait for their restaurant answering service and press 2, blah, blah blah. That’s why people use the mobile app... TO AVIOD ALL THAT.