Regarding the re-order option 4/5
By jdhuff66
You should enhance the app by providing the ability to edit a prior order before you submit it rather than only allowing an exact reorder
Fav restaurant! 5/5
By HErinNelson
It’s always a real treat dining at Chili’s in Pittsfield, MA! The service and friendliness of the staff are contagious and so welcoming! The manager always makes an effort to make sure everything is perfect! They all always go above and beyond their duties, including replenishing our “rewards from the Chili’s app! The food is always fresh, delicious and spiced to perfection! The menu is so selective and the specials are exciting! The atmosphere is comfortable and inviting with TVs to watch important sports events! I Highly recommend this restaurant for your wonderful dining experience over & over again!
Curb side pick up 1/5
By Joessah
The lady that brought out our food was rude.
Mobile order 5/5
By Dgcook
Very easy to order and pick up
Still not working 1/5
By Wop2088
Can’t retreat password.
Love the 3 fer menu! 5/5
By fanofchilis
Love the 3 fer menu! Keep it forever!
Really? 1/5
By Devin Hop
No option for a cup of ice water?? Not even an area to write a “note”
Customer service 5/5
Always attentive and very nice
Easy breezy… 5/5
By KevPack
I travel a lot for work, the app is easy to use and helps get my order ready between leaving job site and traveling to the hotel.
The app need some help 5/5
By CCBehrends
Will be nice to add a note space to add anything else that’s not included in the menus instead calling the store That way it’s in writing the staff can go back and make sure that the order is correct and avoid customer miscommunication
Stupid 1/5
By Gsam27
I was unaware you had to check in and sat in the parking lot for 15 min before figuring it out.
Doesn’t work correctly 1/5
By Texas_Groove
Everytime I order for curbside, the option to let them know I’m there and notify them if space number disappears before I get to the restaurant.
Then I have to call and be put on hold to eventually get my food. Such a waste of time.
Go to!!! 5/5
By Smoothmover77
My go to for a quick sweet treat 👊🏻😁
We love it! 5/5
By craft fam
We live out date nights in and the chili’s app makes it super easy!
Awesome 5/5
By chris8044
Always great service at this chilis
Pretty Quick and Easy 5/5
By Love My Awesome iPhone
App is very good and pretty easy to use. Food is usually ready and waiting for me when I get there. I pay on the app so I can just grab the food and go.
Great app works every time 5/5
By Jerry 57
It’s a great app you can find what you want superfast delivery super fast getting her ready
Perfect process and great prices 4/5
By Alymassey
Only reason I dropped it to 4-stars is because when I tried to order last month, all the burgers were gone! I had to order over the phone. It was weird
Missing order two weeks ago 5/5
By madear
I paid and ordered extra Ranch But I didn’t get it for the third time.
Does not always work and has not worked 3/5
By Frustrated4real4now
Reported to the company months ago and this app still does not work - constantly resets itself and nothing is ever placed in the cart! Is still better than the nonfunctional website
Best Chillis location of all time! 5/5
By jobsgarden
The service at this location is always great!
Love it 5/5
By Dp1958
Great location, great food
Love it! 5/5
By jennykat4
Super quick, super polite, and super sweet!
Carne asada 5/5
By bluefin35
Who ever cooks this, awesome!!!!
They are the best 5/5
By EEKiki
One of our favorite restaurants.
Especially because of the great services & the Food is excellent!!!!!!
Just for the crispers lol 5/5
By Mario1up100
I’m not sure why but DoorDash frequently removes the honey chipotle chicken crispers from their delivery app and they are by far my favorite thing on the menu so luckily for me they still happen to be on the Chili’s app and I can get them delivered so I greatly appreciate the fact that y’all keep y’all’s menu consistent on the app
Cold fries 4/5
By syw729
This was my first time ordering from the app and curbside pick up. Burger was good and temperature was warm. Fries were cold and tasted old. Or ding on the app was easy. Curbside pick up was great, I was greeted upon arrival.
Helena chilis 5/5
By alicia bww
Morgan was amazing !
No apple pay nor reading in chrome or safari cc cache 1/5
By Hbmusic!!
Bh
Review 5/5
Great food and great price. Love the drive up order on line and just go pick it up. Awesome pink panther ron&cyn
Missing feature 5/5
By 007BDub
Chili’s app is missing the pull down option for mashed potatoes when ordering the sirloin steak and selecting a side dish. The only way to get this side is to call the restaurant or visit in person.
Horrible horrible horrible 1/5
By izmatt
They force you to accept txt and phone spam just to order. They screw up our order more often than not, and it seems impossible to get our money back. From missing items to missing entire meals, nearly every time. The app provides absolutely no help, and the # they give you to call leaves you on hold endlessly.
Best Staff Ever 5/5
By Tamcat71
Everyone here is very kind and personable. Great service, food and drinks are delicious!
The app is user friendly and one of the better restaurant apps. 🤩
🌶 5/5
By sylvia Bundy
😊❤️🎉
Good food…fast! 5/5
By Belle LaDonna
I can put in an app order and get real, good food in the same amount of time, often less, than a fast food place. Love my app, and live earning rewards!
Experiences 5/5
By cano 1978
I have better experience with this restaurant by app than in person.
Great app but doesn’t remember addresses 4/5
By Andrealou99
Great app but doesn’t save delivery address or preferences for delivery. Only sends 1 set of utensil for multiple people eating (entrees).
What happened? To go ordering is frustrating 1/5
By Sisnaz
Every time I open the app, it resets itself. If I switch to the message app to see what someone wants and then switch back, the app resets itself instead of leaving it where I was in the order process. But the worst is, after completing the order I get absolutely nothing. No email, no texts to confirm the order and no way to find the order once it’s been placed. I used to get a text and an email.
Ni idea when the order will be ready. And no way to communicate for curbside delivery when I get there. I used to be able to reply to a text “here”.
Your to go order process seriously needs to be reviewed. The web site is better, this app is painful and frustrating.
Mhm 5/5
By Zo311311443
Apple pay is cool. …forces you to tip though so that’s weird
App isn’t great - food is chilis 2/5
By BaylorBear1422
App isn’t super user friendly but decent ease
If you don’t finish your order in one go it deletes so don’t close your phone.
Food is always chilis quality though, and much appreciated on a trip away.
Pouring the rain 5/5
By klratl
Giving a shout out to the to-go/car side service. It was pouring the rain/downpour with hail, and the servers still brought the food out to the cars! You ladies are awesome!! Princeton WV Chili’s rock in’ it!!!
Imported 100% 5/5
By Kathweaver
They added Apple Pay recently. Makes a huge difference.
Hard to find Deals 3/5
By KaraBwhit
Its hard to find the deal or meal packages such as “2 for $25” etc when ordering this past time on the app.
Can’t eat inside 1/5
By jomo 777
The only seats available to dine in are the bar and today there were lots of open tables but hostess quoted us 25 minute wait. Tired of not being able to dine in.
Stupid app 3/5
By Fly high89
What is the point of having an account with chili on the app if you have to put all your information in at the end of your order why does it not remember all of your information like every other app out there.
Why is it ask for a tip who is that money going to?
Now bad service for sitting 1/5
By ocean trans
Bad service for sitting need more staff
burger topping list is wrong 1/5
By deweyloud
The oldtimer comes with onions but when you go to customize it to remove the onions they are not listed on the toppings so there is no way to order a burger without onions. I’ve reported the problem on their website, to their twitter support and in person at the restaurant for months and still no solution. This is a huge inconvenience for me as I can’t eat onions.
They will steal your money 1/5
By disappointed7377
Curb side order, they call back saying they don’t have the items. So canceled the order and they still changed my card.
Review 4/5
By rdtsat
I after putting my order in, I had a slight delay getting to pay, when I went back in, it looked like my order was not showing, so I started it again then is when it popped up, so then I needed to remove the order I started for the second time. Just a little confusing. It should keep you in the order. Thank you food always good.
