Nice app 5/5
Nice app but don't give you the option to pay at the store.
I like the interactive-ness of the app and how you can see exactly what you’re adding in your food.
They have also made it easier to add extra of one thing, or ask for “light”.
My favorite thing is how you can re-order your last order with just a few taps.
Don’t see how it can get better.
GREAT SERVICE 5/5
I love using the Chipotle APP, wonderful &convenience to order online, drive, pick up your order & skip the line. Always great service at the Lake Mary Chipotle.
Biggest Piece of crap 1/5
This app is terrible. It wouldn’t let me order because the location wasn’t taking online orders but instead of telling me that the swipe feature just didn’t work. The online ordering system isn’t much better, difficult to customize orders and because I ordered for multiple people i couldn’t scroll down to see all my orders. Again the location wasn’t accepting online orders but it didn’t decide to tell me that until the very end. Won’t be attempting to order online again.
Needs Updating 2/5
This app is great for basic orders, but it needs to be updated to allow modifications such as a kids meal with double white rice instead of forcing beans. I also am unable to order a single cheese quesadilla. It's not a side item so it's not an ordering option. Also - what happened to the option to pay cash in store???? Horrible app
Payment method 3/5
I want to have the option of pay in store. I cannot use this app anymore because they eliminated the pay in store option.
Constant errors 1/5
Ordered food and used Apple Pay. The money was taken but the app did not process my order. You’re better off walking in, to make sure you don’t get double charged.
Good but not great 3/5
The app is very convenient but I don’t like that I don’t have the option of writing special instructions on the way my food is prepared. Other than that, I made an order from the app twice and those two times I had to wait longer that what my order was supposed to be done.
Crave Chipotles every week 5/5
By Mumzee D
My family and I have been ordering Chipotle for almost a yr. We buy it once a week at least
Getting better 5/5
The app is definitely improving over time
Why in the hell would you not have a confirm button 1/5
The app is simple and plain which is great for usability until the crucial time when it comes to confirm and place your order. For some reason they require the user to swipe up the screen instead of the simple and widely used practice of a “CONFIRM” button. I have never completed an order without this function giving me issues. The latest attempt has led to deleting the app and eating somewhere else.
Bad location services 2/5
Be careful when ordering through this app. The ‘closest store’ is not always closest. Just lost $10 because it picked some chipotle far away instead of the one across the street from my office.
Swipe up to place order doesnt work 1/5
Its an awful concept and wont work so I’ll spend my money elsewhere
BRING BACK “PAY IN STORE” OPTION 1/5
By Laquanda M. Fields
That is all.
By La excolora
I like the new features with the update, the only thing I'm not happy about is that the option to pay in store was removed. Once that's fixed it'll be a 5 star app.
Can’t swipe up 1/5
By Preston Hall IV
I can’t place an order because I can’t swipe up on the very last page. Chipotle is definitely losing my business for a while. Also, I will be deleting this app.
It worked great before the update 1/5
Sadly I can’t use the app anymore because the swipe up to submit your order does not work. Sad. I’m going to miss their food.
Practical to the max! 5/5
Loved app! Order was perfect and it was awesome to skip the line
By Future NowHere
I’d love to see tip option thank you
Love chipotle but... 3/5
I love chipotle!!
But anytime I order on the app, something is wrong on my order ! That is my only complaint
App is great, but... 4/5
At least half the time, my order is goofed up when I pick it up.
To go orders 5/5
By yo close it!!
Always done in timely manner, and a very friendly staff as well !!
Rice choices. Notes 4/5
By BURRITO DADIO
If there was an option for plain white rice without cilantro and a notes section for extra salsa's on the side. You'd be 5 stars.
Now I have to follow up my order with a phone call to "adjust" my order?
Sent push notifications for review 1/5
Sent me a push notification asking for a review. Be sure to turn off push after installing; this app is fine SPAMing you...
Pay at store. 1/5
There used to be a pay at store option. That needs to be an option again.
No rewards program 1/5
I eat at chipotle all the time for years now and they still don’t offer a rewards program. That’s why I’ve been going to Qdoba more often now. Their rewards are awesome.
GO BACK TO THE OLD APP 1/5
This app ISNT LETTING ME PLACE MY ORDER
Extremely simple to navigate and order. Perfect app
Great App! 5/5
Highly recommend, easy to use.
No point in using app if you still have to wait 1/5
The app was pointless. I made my order, arrived right at the time it was set to but my order hadn’t even been started. Not just that but they didn’t even get started on it right away. My pick up time was 9:15 PM but I didn’t get my food until 9:31 PM. I would have received my food fasted if I had stood in line and ordered
Awful- better off ordering in store 1/5
Had to redo my order 4 times because it couldn’t get it right in the confirmation. Extremely frustrating
Why can’t I pay in the store? 1/5
For your customers who’d rather pay with cash, the new app lacking a pay in the store option is a problem.
The app is perfect 5/5
By Beautifully Relaxed
The app did its job wonderfully but I still had to wait for my food when I got there it wasn’t any faster then me going there and ordering.
Best app ever! 5/5
I love the convenience of ordering on the app! You get to skip the lines, can customize your order, and pay before picking it up.
Don’t have my food ready? 1/5
What’s the point of the app to preorder food if I go into the establishment and my food isn’t ready when it said it will be? My friend stood in line for 20 mins it was a line around the corner of the chipotle but my food still wasn’t cooked? It was like oh your order never came through but now your going to have to wait for everyone else as the line grew longer and longer! BULLSH*+
Terrible interface 1/5
Filled with bugs that don't let you place your order making the whole purpose of the app obsolete. Fix your interface!!
Love it 5/5
Great app, helps me beat the rush every time!
Overall great, user-friendly app. 5/5
Love the app. I use it all the time when on the go, or when I just don’t feel like waiting in line! It’s very convenient for people who’re busy and don’t have time to wait in the long lines Chipotle sometimes have. You can order anything you’d normally be able to order, but what really makes it so nice is how easy the app is to use. You set up the time you want to pick it up, you pick what you want, you show up, and you leave! It’s that easy. Love the app!
I love Chipotle 5/5
Amazing service, the app is simple and easy to use, and they always have my order ready when I get there. 5 stars
Can’t save favorite locations, cancel orders and stupid swipe to pay 2/5
I really hate this app. As another user has said, the stupid auto location caused me to order from the wrong location the other day and I had to waste 45 mins waiting for my order instead of using that time to drive home. We should be able to save our favorite location! That is just a basic functionality we would expect.
Then there is the whole swipe up to pay. Seriously? Every time I swipe up it opens the Apple toolbox menu. Why can’t I just push a confirm button like other restaurants’ apps?
Oh, and why is Apple pay the first option? I don’t and never will use Apple pay? I wan’t to turn that off.
Payment with Chipotle gift card doesn't work at swipe up command 1/5
Not helpful when you are trying to place and order to pick up later.
Makes ordering my favorite meal so easy! 5/5
The app is so easy to use and has a great interface. I can easily select from recent orders, customize them, or start from scratch. Ordering through the app is the way to go. Avoid the lines and have your meal ready when you arrive at the store!
Awful app 1/5
The swipe up to order never works, incorrectly chooses wrong restaurant to send order, and the people making the order never pay attention to the comments.
Works really well convenient to order and then pick up with no line
Fast and fairly easy to use. The only issue I’ve had is inaccurate reordering of past orders. You can change it before the order goes thru, so just a minor inconvenience.
Extremely convenient 5/5
By RoA(one and only)
I often go to Chipotle during a short break I have on a long school day in the middle of the week. Sometimes the line is short, other times it’s long. There’s no telling which it will be. When I downloaded the app, it saved my previous online order and made it very breezy to go in and out so I can head straight back to the university. That’s such a convenient feature! I only wish that the option to pay cash once arriving to pick up the order was made available.
Update the update 2/5
I’ve had three updates and don’t see no change in the app and still waiting for the “pay in store” option to come back, I’d rather pay in store for a $9.00 meal then put it in my card, so please bring that option back
Excellent food 5/5
This food is fantastic. I only wish they had a half portion option. And I want season 2 of Farmed and Dangerous, please!! Thank you for coming to Earth 🌎🌍🌏🌋
Much improved 3/5
App is useful now that an order doesn’t take a minimum of 45 minutes. Please fix Apple Pay issues.
Pay in store 1/5
Removing the pay in store option was stupid