add-ons & no bonus offered 1/5
I did not get my free chips/guacamole after two orders... also the app is very sensitive to add on drinks/toppings
Why have the app if it doesnt work? 1/5
Ive tried too many time to add points whether by scanning when i purchase or putting in the receipt afterwards and my points never register. Oh well.
The Absolute Worst Customer Service - Don’t Bother! 1/5
So like many others, I thought I’d give the chipotle app a try instead of ordering it through a third party and get rewards in the process - TERRIBLE mistake. There’s no way to get immediate support and the app doesn’t tell you when things are unavailable! Only a THIRD of my order arrived, yet I was still charged the full price? The part that did arrive wasn’t even what I ordered! There weren’t even napkins or utensils included! Then the store tells me a refund isn’t possible? I LITERALLY paid for items I didn’t receive.
If you’re thinking about using this app don’t bother with the app or the restaurant - the customer service is horrible!
easy to navigate 5/5
This app has worked really well so far, simply formated.
If we could add large quesadillas it'd be perfect 4/5
New to Chipotle 4/5
I have eaten at several area Chipotles and I like the freshness of the food that I have ordered. I like the way on the app that you can order ahead of time, pay then go and pick it up. Every time I am picking up my food which you can still eat in the restaurant if you want, I see large lines that I am avoiding by paying by way of the app.
Profile Hacked 1/5
I used to love the convenience of this app and the “save credit card” option on this app. That was until the beginning of March 2019. I placed an order through the app using my saved credit card. The next thing I know an hour from the time I placed an order, picked it up & ate it. My card was feverishly charged several times within seconds of one another. The fraud was caught quickly by myself & locked my card. My creditor was very quick in resolving the charges. However, this issue is still happening with other customers. Chipotle never admits knowledge of this issue and will not shut down their online ordering or at the very least disable the “save the credit card” option until this issue is resolved. Instead allowing hundreds if not thousands of customers go through this very frustrating event.
Love the app! Definitely cuts down on the wait time, and you can pick when you’d like to pick up your order. The only downfall I have with the app is when I go to Chipotle for myself only it’s literally to just get a side of carnitas (in the clear plastic container) but it’s not an option on the app!! Why not? Yes I have been told I can just go straight to the cashier for that but when I do use the app for me and my spouse I can just pick his order up at the mobile order shelf but I still have to stick around to physically order mine. I don’t want people looking at me thinking I’m cutting line or anything. Please just add the option to add a side size of an entree.
Worst app 1/5
By 4a bro
I love chipotle the food is great. However, every time I use the app it never works. They always have “technical issues” and the order never goes through. Don’t waste your time with it. Countless times I end up ordering from other places because my order won’t go through on their app. It’s just not worth it and I’m deleting their app.
App is great... a few minor service issues to clean up 4/5
The app is great and the pick up process is very easy.
A few execution issues:
1)Include napkins and forks for to go orders. It’s very convenient to grab my bag and go but Ive had to go back to get a fork for my bowl a number of times.
2) send a text when the food is actually ready. The app forces a 15 min time window but there have been times when the food was ready sooner but I didn’t know and it got soggy.
3) you need a better container for bowls. They leak a lot. Or better yet figure out a way for there not to be a much of liquid- at times it feels like I ordered soup!
Add a few things 3/5
By hwrn euw
Most of all I like the app but need to add a few things like a side of rice and quesadilla option is NOT on there !!!
Absolutely love it!! 5/5
Great to avoid lines at lunchtime.
Doesn’t work!!!! 1/5
I’ve tried 3 times to use this app to get points. None of them have ever posted. Twice via scan and once trying to enter manually. I’ve contacted customer service and have heard nothing from them, nor have they posted my points. I’m a huge fan of Chipotle but this app has been a disappointment.
Great app, easy and love the layout 5/5
Ordering is easy, favorite your meals and location for pickup. Rewards are great
Used to be “meh” now it’s “yeeyee!” 5/5
I love how far they have come from having to wait for over an hour in line to ten minute order pickup or delivery!!!
Always order ahead!
Will not let me add tacos to bag 2/5
I’ve tried this app on both my iPad and Android phone trying to order tacos. It will not let me add them to the bag. It keeps telling me to choose the tortilla and filings when I’m done selecting everything.
Automatically Location 1/5
By Barb W007
The app is great, except it chooses the closest location automatically. If I am leaving work and want to pick up hot and fresh near my home, I walk in only to find out my order was placed near my work. Now I have paid and have no food. So frustrating!!!!!
Needs a cancel order option 2/5
By megan perrett
I made an order through the app and immediately realized that I sent it to the wrong location 2 hours away from my house. Called the location to cancel and all they said to do was email chipotle. So now I am waiting for an email back from them for a refund for food I didn’t even get! Please make it easier to cancel orders and get refunds!!!
I REALLY LOVE THE PASSWORD RULES 5/5
Very very secure ! Love it
Order Allowance 4/5
I like the ease of use. In the next update, please allow ordering the smaller tortillas versus just one large tortilla.
Of course chipotle is my life!!! 4/5
Of course chipotle is my life!!! But I need special instructions for my bowl. Thank you
Worst app ever!!!! 1/5
I love Chipotle, but wow, they have managed to create the worst, most crashed, bug riddled app I have ever used. 98% of the time whenever I try to place an order for delivery, once I get to the payment section it says “sorry, something went wrong.” However, I can go on GrubHub and order and I have never had an issue. Chipotle has lost a number of orders from me due to this frustration. I love Chipotle, but you would think they could create an app that crashes les then we’ll over half the time.
They fricked up my order! 1/5
By Zia Shmoop
I ordered two kids chicken quesadillas. They gave one normal sized tortilla on the side wrapped in tinfoil. Then in a to go container, I had two mini tortillas folded together with a handful of cheese on top of them, and a container of chicken next to it. HOW IS THAT A FREAKING QUESADILLA?? ITS LITERALLY NOT!
Thank you for coming to my ted talk, good night.
Was good until they forced a broken update 1/5
The app was good, but they forced me to update and it now is missing the ingredients to select when ordering. Now all you can order are sides and drinks.
A few cons 3/5
The app works great, but it would be nice to have a notes section to write what we would like, such as I love using the salad vinegar but you can only pick that if you are ordering a salad bowl. I like ordering a burrito bowl. Second, it would be nice if you could order a side of just rice. My two year old loves just eating the rice. Third, under the kids quesadilla, I like just ordering my daughter an extra size of rice instead of beans. You don’t get that option for extra rice nor do you have an option to add notes on the kids items.
Garbage app 2/5
This is it chief 5/5
By Akira Imani
“omg i loveeee chipotle.. chipotle is life”😂
Ordered from the closest chipotle. Food came cold, to the wrong house, my order was covered in hot sauce, like extra portion level, and chips were stale. I’d rather just go to the store. Major bummer, since that was our cheat meal for the week.
Love the app 5/5
This app makes ordering so easy and effortless and I have yet to have any issues with it.
Great when it works. Pointless when it doesn’t. 3/5
The Chipotle app works great on days when I submit my order to bypass the lunch-rush line.
Unfortunately, Chipotle’s IT group is terrible about processing delivery orders, especially when there is high demand like free delivery or a big event in town. Since that’s when I tend to use the delivery feature, that option is essentially broken for me every time I try to use the app (or even the website.
Again, it’s great when it works and pointless when it doesn’t.
“Something’s not right” error every single time 1/5
Every time I order it gives me that error. This app is terrible.
CC Fraud 1/5
Do not save your cards in the app. Someone charged $68.06 to my card over two days from a different state than what I live in.
Just a fair warning!
Hate the last swipe up 2/5
By so hard to submit a comment
The last step in ordering, swipe up, is cumbersome and takes two hands on the phone. If you don’t do it right you have to repeat pick up and time options again. Sometimes when I swipe up it triggers my swipe feature on my iPhone. Meaning I have to repeat the last 3 steps again. Why can’t you just have a send/ submit button instead.
Simple and easy to use interphase 5/5
By flippy knife
This app is very simple and easy to use, you can order for pickup or delivery and earn points fast with the app! I would really recommend it for chipotle lovers!
problems at store 2/5
So, I’ve only used the app twice because I was unable to login for the longest time. Somehow, it allowed me to log back in using my touch id... so that was nice.
The order process itself is simple enough. choose what you want and swipe to uncover extra choices for the existing ingredients. Add them to your cart and purchase.
Now, I have ordered many other times in person without the app (mainly because it wouldn’t let me log in), but because of that, my orders weren’t registered. Today when i went to claim my bonus, the we code scanner wouldn’t recognize me and the manager said that it won’t give me my bonus until my next order, because I have no previous orders registered.... hopefully this order will register so I can get my bonuses??? but even then, the wording on the bonus was ambiguous at best. very misleading.
Another thing that is weird and annoying on the app itself, is the navigation that seems reversed for the settings. The “back <“ button commonly placed on the left, is on the right “>” which normally indicates forward, so it gets confusing. Once you get used to the app being weird on the UI, I guess it’s ok....
I am lowering my rating because of my in-store experience with the app and bonuses.
Love this app! 5/5
Just place the order and pick up. Very Convenient, now I don’t have to stand in line !
Good good restaurant was a mess 4/5
We always go to Wooster Pike location.
They were not busy and all 3 trash cans were overflowing and food all over the floor.
No one was cleaning the eating area!
It was a mess and apparently no manager there bc employees (7) were standing around. The chips were got were either stale or greasy. Disappointed!!
Chipotle App life changer 5/5
By Movie Review 99
As a mom with a toddler being able to order my food and run in to pick up instead of waiting in line with young children is better and even faster than a drive through 👍🏻
Food is always great 5/5
Add the dressing to the menu. I love it on all my food!
By Stacy DeLaRosa
Love this app and the fact that they offer delivery straight from the app! Also love that sometimes delivery is free or very low in price! ❤️❤️❤️ love that they are doing reward points too! That kind of stuff makes me want to order more if I know I’m getting points to get more things!
Very comfortable to use! 5/5
Great, bright, easy to use, and convenient application. I very like the quality of pictures, because it makes you buy this good more and more.
And, of course, it is cool to order on a way to the place.
Delivery needs support 1/5
By A mobile dev
I got the wrong order and there’s nothing in app I can do....
Not a good promo 1/5
By ap not wrking
1st of all it takes a lot of points to get a free meal & then I just got response that I don’t get points for purchases I made because it will only allow an unspecified number of entries during a 30 day period. Why does it keep coming up “I’ve earned my maximum pts in a 30 day period” ? The employee said there is no limit that one earns points for every purchase.
Update the app 2/5
Or it will say your password is wrong every time and drive you nuts resetting it.
In love!! 5/5
I loves Chipotle’s and the app!!
Always on time, always good. 5/5
Hands down this app has been consistent. The occasional perks of a free meal(BOGO) or free chips and guacamole also makes it that much better. Standing in line is old news!
I like vinaigrette!!! 4/5
My only complaint is there is no way to add a side of vinaigrette unless you order a salad. Please add it as an option!
Extremely disappointed 1/5
We are frequent Chipotle fans and eat there about 5 times a week. Sadly, the points do not work at all. We tried to scan the barcode and enter them manually. Nothing. I emailed support with my problem, information including phone number and they never responded. I give this no stars if that was an option. What a waste. We were so excited about a points program and started going there more frequently.