Where are my rewards? 1/5
Since I’ve loaded your app, I voted in at least $40 of receipts into the app. I’ve not received my complementary chips and Guacamole. No points have gone to my rewards. I like to Chipotle And did not need a rewards program to go there, but since you offered, you should on or your offer.
It’s Bad 1/5
Doesn’t keep you logged in. Food was an hour late, cold, and soggy.
Points could be better 4/5
By Public Skooled
You have to buy $125 worth of Chipotle to get a reward of an entree. Not sure what $$ amount of entree but I know with El Pollo Loco I only have to buy $100 worth of food to get a $5.00 reward.
At least Chipotle finally has a rewards program! 🤷🏽♂️👍🏽
Add Quesadilla to menu!!! 3/5
By chipolte weekly
Please add the ability to add Quesadilla to the app. I would love to use it, unfortunately my daughter is in love with your quesadillas and I am unable to order it and end up having to stand in line.
Could be better 3/5
It’s easy to order but you aren’t able to do any sides of anything. No options for comments or requests. This app could be better.
Gift Card Issues 1/5
Chipotle needs to fix their gift card issues; it’s been a problem for far too long.
There is absolutely no reason the app shouldn’t be able to allow multiple gift cards or a gift card + credit card for payment. It’s ridiculous that you’re stuck with a gift card that can only be used on in-store orders once the balance is too low to cover an order.
Terrible app 1/5
By Coffee less
This app only works when you’re on WiFi.!!!!
App is broken 1/5
Clearly suffering from the “new app blues”. Trying to create an account and when you hit submit it says “something is wrong...”. Been doing that all day. Something is wrong...your app.
Why have this app if it’s not going to work? 1/5
Chipotle app 5/5
By chipotle survey
I usually use the Hialeah 405 w 49 st. This app is the best, it saves me so much time. They’re also so quick with my orders. It’s always done earlier than my requested pick up time. Would recommend to all and they rack up rewards points through app.
What’s the purpose of the app if the restaurant is not going to be on point with it. If I have to wait till I get to the restaurant for them to make my order then it’s no point.
Swipe up to pay = terrible UX 2/5
I use this app at least one a week. I can’t understand how the ‘swipe up to pay’ function passed user testing. It constantly activates the apple shortcut view which blocks me from actually paying. It’s annoying. What’s wrong with a button?
Still no account 1/5
By ChiTown Marie
I’ve been trying for a few days to create an account and I still can’t.
I’m deleting the app.
Why I cannot save rewards card to Apple wallet! 2/5
Why are you guys hating on Apple Pay and Apple wallet I’d like to have this rewards card stored in the Apple wallet and also why are you don’t accept Apple Pay in your restaurants wake up people it’s 2019
All I want is to be able to order a quesadilla 3/5
The app is great when it works. It can be a little glitchy. But honestly my biggest complaint is there’s NO way to order a quesadilla.
Today was very disappointing I’m at location 10826 alondra blvd . I ordered my usual a salad I only have 30 min lunch break . After creating my salad it was time to pay the host Samantha tells me they don’t have salad dressing ...after my salad been made....she also explain it will take 5-10min for them to make a new batch . I understand you are short staff but I’m sure you know 12 is a start of a busy lunch order and to wait I until pay ...I wish they would've mention this before I ordered a salad.
Pretty good 5/5
Cannot add items to bag 1/5
By Hello...It's Me
This would be great if I could add my items to my bag. The app keeps telling me to add ingredients. This needs a lot of work.
5 stars 5/5
By Kidd Maestro
App works as advertised. Quick fast efficient. And they added rewards which means free food for loyal customers. Really great!
Can’t log in 1/5
Reset password. Now it immediately logs me out when I try to log-in. Annoying.
Scam text 5/5
Chipotle send me a text stating that I could get free chips and guacamole with a minimum five dollar purchase it did not happen employees stayed the Tex didn’t come with a barcode and I was embarrassed
Just started & it’s convenient 4/5
Downloaded app today March 19 & ordered my lunch at 11am. Ask for my promise time. Which is amazing. I admit I was 10mins late but it’s all good concerting the great location. Chipotle’s off of Broad Street & Market Street in Newark NJ. I a big fan now. Great idea & keep up the great work. Even love the inspirational stories you print on the bags. One from Paul Coelho w/ two bucks & one had a drip but it was watering the flowers along the way. So sweet. 💕🥰👍🏻
Apple Wallet Pass 5/5
How about an Apple wallet pass so you can scan directly without opening the app
No free text option 2/5
I was excited to use the app. However i get my rice plain and there was no option to free text a special request. So i cant use the app for my orders.
BEST FOOD EVER (for me) 5/5
Chipotle never disappoints , i have an entire routine for my order🤗 YouTube review/instruction video coming soon @eswold11
Frustrating to order online 1/5
I tried to order a simple meatless bowl with just rice, beans and cheese and was not able to. The app forces you to choose a filling or it won’t move on to the next item. In addition, I wanted to order a quesadilla and that’s not an option online. I then called the store and was sent to an automated system which again said It wasn’t available, so we needed to order in the store. Frustrating!!
Never Failed Me 5/5
I see some critical reviews that address incomplete or erroneous orders. That’s a store problem and not an app problem. This app has worked for me every single time. The perfect match is a great app with a great store.
Can’t even make an account 2/5
I’ve been trying for 2 days now to make an account because I want to join the rewards program. I go to Chipotle once or twice a month with my boyfriend so it would be worth it. However I can’t seem to make an account it keeps telling me to ‘try again later’ how can this be down for 2+ days?? You can only make an account on this app so I can’t even make one online and log into the app...I think this app needs some TLC. Something like this can detract from people wanting to sign up and actually use the rewards program if it’s not working right from the start.
Missing just a couple things 4/5
Please add the option to select a tortilla size (burrito/taco) when adding one to your order. Please give the option of purchasing a fountain drink, not just bottled soda. Also, I’d like to be able to get points on delivered items. :) thanks, Chipotle!
Love this app 5/5
The app is soo good I ordered a extra rice and it’s a big difference then with no extra rice it got me every thing I wanted and it was hot and ready keep up the good work I really don’t know why the other reviews were so bad because the app is amazing ❤️
Easy peasy! 5/5
This app is the best and easy to use! LOVE how I can save not only past meals but different locations as well to send my pre-saved order to🙌🏽! Why people rate this app as negative idk, but i love it!
Won’t let you register, even after updates 1/5
By Kaiya Elric
After trying to register 1,000 times throughout the month, I give up. I’ve had enough of the “try again later” message.
By Seva Simran Singh
Chipotle is awesome. App is ok. It works. I feel like the receipts should have a scan option when you forget to scan your phone before paying. Then you wouldn’t have to enter the receipt info manually. You could just scan the receipt instead. Also, I feel like the cashiers should ask if you’re on the reward plan.
Where’s the quesadillas? 1/5
How is there still not an option to order an adult quesadilla through the app? This is a little ridiculous that you can’t manage to get this on the app in years
This App doesn’t work 1/5
App never works. Always goes to “Oh No, There’s No Internet Connection Page”.
Excellent service 5/5
2/2 on my app pick up orders and the logistics were on time.
Great food, great app! 4/5
Easy to use app!
Would have received 5 stars but there is no option to add a side of salsa, guac, or queso without adding an extra bag of chips.
Can’t create account 1/5
Every time I have tried to create an account, for a week now, it gives me an error and says to try again later.
Delivery is a joke 1/5
I don’t know why I keep trying the delivery feature in this app. It’s an absolute joke. Half the time I get my order cancelled, the other half of the time, it takes 2 hours to get my order (not exaggerating- 2 hours).
Great for the most part 4/5
By Dizzzzzy Dave
The app is very simple to use. User friendly! But it’s missing an opportunity to make a quesadilla. It’s an option in store. Why not in the app? Or a side of sour cream which is also very popular! Other than that, I love the app! And I love the rewards
We’re sorry. 1/5
You have been logged out.
Poor app 1/5
Will not let me set up an account. Hardly seems worth it to keep.
Not good. Wouldn’t give me my points. UNINSTALLED 1/5
I followed the cashiers suggestion and downloaded the app. The app wouldn’t give me my points like she said I would since I “was not a member” when I made the purchase. Well duh!! When I went back on the app again it logged me out. Really? Do we need this security for a food app? Totally inconvenient and useless. UNINSTALLED.
Thank you 5/5
Love the new rewards program, thank you. Now if we can just get Chorizo back full time!!!
Total crap 1/5
By Bobby Crank
Ever since the awards were announced. I launch the app it says I’ve been logged out. Can’t do anything from there. What kind of development is going on here. Absolute disaster.
The app never works and it always tells me there is a problem
Please add Apple Wallet support for digital card 1/5
Would be much more faster and efficient to scan the card instead of opening the app and clicking multiple times
There’s no 5 digit code on receipt. Hassle.
Doesn’t work 1/5
Tried to enter my receipt today. Says there’s no stores in that zip code...??!!