Bad Location Settings 1/5
By Locked Out :)
App is not defaulting to my favorite saved Chipotle OR THE CLOSEST CHIPOTLE. HAD TO WALK A HALF MILE OUT OF MY WAY TO GET A COLD ORDER.
Elusive rewards 1/5
Why do you make it so difficult to enter in a code for rewards using my receipts?? I’ve entered every number possible on my receipts and all I get is “invalid code” EVERY TIME. Can’t you add some text to your receipts pointing out the mysterious code to use to get all the rewards I should have gotten by now??? Last month, the stupid app wouldn’t recognize the city I bought my burrito bowls in!!!!
DOES NOT WORK 1/5
I go to chipotle all the time I always scan my code and to this day I still have not received any points this app is a wait of time
Why making harder on people to pay? 1/5
What is so hard to pay on the mobile app?
Experience feedback 1/5
It seems like it would be valuable to provide feedback on your ordering experience to help make it better.
Confusing app 1/5
By taco tool
Hard to find rewards achieved. Then, it reads rewards “cashed in” when I’m not aware of using it unless by scanning your next meal it automatically applies the reward. If so, why did they run my credit card? If my credit card is to be credited back for the rewards meal ok...but this is an overly complicated way to do things. And, it is not clear you can call anyone to go over your account. The folks at the store can’t help you with the app either, understandably.
New choices 5/5
I love the new bowl options from regulars! I had the Rose Lavelle Bowl today and it was fabulous!
I like it but... 3/5
By CLD Addicted CCrusher
I like the app, easy to use, but there are issues whenever I try to reorder a previous order and use a saved credit card. You would figure you click reorder, select delivery, pick a tip for the driver, checkout by selecting the saved credit card. Every time I do this it won’t allow me to checkout, it always gives me an error. The only way I can complete the checkout, I have to change something in the order or add a new credit card to the profile. It’s rather annoying. Should be a few quick clicks and finish the order, but I have to change something to avoid an error.
Never received rewards 1/5
Rewards are seen from the cashier but after 24 to 48 hours, I never receive them. DONE!
Default location issue 1/5
How about giving me a big fat warning if you’re going to all of a sudden not use my default location for my order?
Small disappointment 3/5
Love Chipotle. I’m just disappointed they took the quesadilla off the mobile ordering app. I can no longer use the app to order ahead when ordering for our entire family. This cuts the convenience factor completely.
Improvements Needed 4/5
I’d love to be able add notes for pick up/delivery orders with in the app as well as choose a specific time for the delivery option.
Aside from that, pretty good UI.
Great, just a few tweaks 4/5
I can’t take off guacamole from my veggie bowl and you can’t add dressing to any other entree. Other that than the app is great! Love ordering it and having it ready when I get there. Very convenient
Cold food and horrible food portions. 1/5
I paid 2.65 for extra chicken and they barely put any chicken on my bowl. Y’all need to stop being stingy with your food.
Needs some tweaks 3/5
A few suggestions
1)When scrolling down it’s easy to inadvertently select a topping just by accident me scrolling past it. It would be great if you had to actually select a check mark on an item versus just touching it. Makes it impossible to scroll down without adding unwanted toppings
2) It would be very helpful to be able to have a notes section. I like to notify the staff that I have a gluten allergy and there’s no place to request a glove change on the app. On my way in the “name section” so my name is often gluten allergy…
3) Three times I have had rewards and I have not been able to add them to the rewards section. That has been unfortunate and they have expired :-( that was a bummer
Love it!!! 5/5
My husband and I absolutely love chipotle and eat it probably two times per week! My husband loves the honey vinaigrette salad dressing even though he NEVER orders a salad. He pours it on his bowl and dips his burritos in it! However, when we order online, there is no place to add that extra item if you are not getting a salad. It would be nice to have that be in a ‘sides’ tab!
Special Request 5/5
Please add to your app a way to order your sour cream on the side .......
Happy Customer 😁👅 5/5
By As ramdom as yall breakdown
Satisfied customer. Thanks to the gentleman that was on the online orders. He followed directions and I was able to tell my extra meat was added, instead of paying for it and barely getting a portion.
Online Ordering 5/5
I think the Chipotle App is by far the most efficient & user friendly online ordering app there is!! No surprise really... great food deserve a great App!!
Love the App but.... 4/5
The only thing missing from the app is to add the amazing dressing you offer!! My BF never remembers to grab it. I wish there was a special instructions button!!
Almost perfect 4/5
By knapturally chic
This app is almost perfect but I think one tweet needs to be done is that there should be a 10 second wait for an option to cancel the order. I accidentally placed an order for the wrong location, but had this app had a delay like the DoorDash app it would have allowed me to cancel before the order was finished.
Gift card problems 3/5
App won’t take partial payment of a gift card, no way to use multiple gift cards
Rip Off 1/5
By Qveen Cannabis 👑🍃
Im not happy with the app, because Chipotle does one of two things. When I scan my app, the points don’t show up. When I input my points, some show up and some don’t. It’s irritating. Like if you don’t want to give away free food. Then don’t. Oh, and by the way- when you get your free entree on the app, the guacamole is NOT included (you’ll be paying for the guacamole).
Super simple and easy to use. Ordering through the app was soooo much better than having to wait 30, sometimes 45 mins, to order your food.
So great 5/5
By Trinity Student
I’ve been waiting for this app for years. It is awesome and the rewards system is fantastic.
More Customizing Options 4/5
Why can’t we swipe to specify how much lettuce we do or don’t want? Lately Chipotle has been very stingy with the lettuce for salads. Also, why can’t we specify how much queso we’d like? Or add a comment / special instructions field so we can enter our requests there.
Love this App 5/5
Love Chipotle and the app! I love that I can order and pay for my lunch on my break and just walk in and grab it. If this wasn’t an option I would never have time to eat lunch.
Not bad 2/5
I would love to be able to order quesadillas on the app. 2 stars until then!
Love it! 5/5
I love the app and the food! Wish they would allow you to order a regular quesadilla on the app though.
Almost Perfect 4/5
By Chris Brown0222
The only option missing from the app is the ability to type in special request that aren’t options in the ordering area.
By Hingle Mccringleberry123
Recent updates have made the app even easier to use
Cant order quesadillas 4/5
Best food take out app but cant order quesadillas??
The app ordering 4/5
I love the app and the new point system however it should be a box for additional directions i like extra sour cream and vinegarette however it’s nowhere for me to say that when i order through the app
Love the app but....... 4/5
I love the app and being able to walk in and grab my food. However, I wish there was a way to order sides of sour cream separately and large bags of chips.
App should allow for more customization 3/5
I have kids that like both white rice and brown rice (instead of beans) with their kids meal quesadillas, but the app doesn’t allow that - it forces a choice in each category. So We ended up eating less Chipotle because we have to come in and wait in line with 3 kids which has its own challenges :-)
Good app but needs an additional feature 3/5
The app needs to allow for a smaller portion of an ingredient just like it allows for an extra portion. We don’t like how they put to much sour cream on our food. In store we always have to specify that. Would be nice for the app to have that functionality also.
Good ‘Ole Chipotle 5/5
By Kate Payne
Super easy to navigate and order with the app! Easy order, easy pickup!
Love it! 5/5
Love online order. I literally order it then drive down because I’m so close and it’s ready. Foods amazing as always ! Such a breeze
I love it!!! 5/5
Super easy to use! I love that I’m able to save my orders as a favorite so that next time I order, it’s as easy as hitting one button.
Apple wallet option 3/5
You should give the option to add the rewards to Apple wallet
Easy to use 5/5
Great app. Easy to use.
Need an option for items ‘on the side’ 3/5
Love chipotle and the app.
It would be nice to have an option on the app for either free text or to request things be on the side.
I love the barbacoa but there’s always some fat in it. When I order inside I can get it on the side so I can pick any fatty pieces out before putting it on the salad.
Also they always forget to put the dressing in the bag.
LOVE IT! 5/5
By Lakesta D
Most convenient app EVER! Love Chipotle!
By The Dancingbear
Used app for a long time and loved it but the last few times it did not work. It logged me off, asked for new card, would not complete my orders, etc. When I go in to pick up the store hasn’t received my order. The convenience of it before was great but not anymore! Frustrating!!!
Rice with no cilantro 1/5
The app does not allow you to add rice without cilantro to your meal. For someone who always orders plain white rice AND eats at chipotle at least 2 times per week, this is incredibly annoying. Why can’t the app include this customization?
Easy Peasy! 5/5
The same amazing food but with the ease and convenience of fast food. Love the fact that I don’t wait in line or hold it up at all to go in and pickup my food!! Best online ordering ever!
Love it but need chicken quesadillas on menu! 4/5
Love it but adding chicken quesadillas on menu would make it 5 stars!