My last 2 orders the ingredients were lacking even when I asked for extra. I ordered double chicken and there was barely one serving. Using the app you can’t see them prepare your order which is part of the experience.
I would suggest that the servers treat app orders as if customers were before them or it could just be the restaurant
Chipotle App is great!...but 4/5
I wish they would offer sides apart from their meals. It’s frustrating that after ordering from home, you have to wait in line inside if you want to order a side of just meat.
West Seattle Chipotle on California Ave Deserves it! 1/5
The Chipotle in West Seattle off California Avenue is consistently amazing. Everyone is so nice and patient. I always loose the receipt and forget to rate them. Please Chipotle Corporation App Division, please make it easier on your app to rate stores after a purchase.
Almost what I need 4/5
The chipotle app is a pretty solid app. But I do wish that I was able to comment on my order or some other way that I can have my burrito ingredients mixed up like I can say in person. Not being able to do this leaves me a little wanting when the cheese and sour cream is in one part of the burrito. I hope this can be improved
It’s easy 5/5
I use this app more than I’d like to eat you admit you can get a lot of free stuff from the points you earn and it makes it easy to see everything on the menu I truly enjoy it and will continue to use it or use to come
Super easy to use + convenient! 5/5
By Steph Daubek
Love using the Chipotle app for delivery or carry out. So convenient and the food is always delicious!
Add salad dressing 4/5
Get your times fixed 5/5
By Big Michael
Ordered from the app because it's one of the only apps that gives you rewards, the problem is when you complete your order it says, your food will be delivered at such and such time, well the time for my order to arrive came and went, 20 minutes later it showed up.
Please unfuck that problem and everything will be great.
Love the food and I will continue to use the app.
Works Great! 5/5
No problems and I love the new drive-thru location in Loganville. 😍💁🏻♀️
Disappointed- no utensils or napkins. 3/5
First time user both eating bowls. Really, what the hell are we supposed to eat it with? And no napkins? There is no place to add request.
I love it! 5/5
By Lil matthew from the block
A very user-friendly app to effectively create and order your meals. Offers very promising rewards for order purchases!
Can’t log out of the app doesn’t make it feel secure
Awesome easy to use and lets you input orders for points if you forget to scan! 5/5
Great app if you’re stationary 1/5
I have used the app many times which works great if you are stationary. Beware if you are traveling, despite picking your location it will send your order to the nearest location which may be 50 miles in your rearview mirror. Planning on switching to Qdoba moving forward because of this problem. Waste of time and money. Adios Chipotle.....
I like it but.... 4/5
I like ordering from the app but would like the option for notes on each order. I like to go heavy on the tomato salsa. My husband likes to have decent amount of lettuce on his bowl. We just tell them in line at the store. This type of feature would be a very welcomed and awesome addition!!
Need more features 3/5
Please add the options to order a quesaritto and quesadilla.
Excellent. Easy to use 5/5
Easy to use . Excellent
Ms Regina 1/5
You should have a special instruction box, so we can add extra requests, such as add a tortilla, side of sour cream etc..
Quick and efficient 5/5
App is very easy to use and I love being able to just pop in, pick up my food and leave! Great app!
Gift Cards 1/5
Just add the functionality of being able to split payment between a gift card and credit card, and I’ll be set. Any gift card balance under $20 is wasted in the app. And with exclusively ordering online during the quarantine, it’s just an overall waste of money.
Can’t do split payments 2/5
By andrews reviews
Really would be helpful if they could do split payments. Especially with gift cards and credit cards
One improvement to make 4/5
I wish it would allow you to make a comment about your order. I could not find a way to add comment so I had to call store after placing order.
No customization of lettuce 4/5
The update created the ability for unlimited customizations! I was excited to order again because they’ve never allowed customization of lettuce, and I like a heap of it. The new update does allow you to customize anything! Except lettuce. 😢 Really?
No complaints 5/5
If you love chipotle and hate lines you need the app! They’ve also been doing free delivery so that’s great too
This app is the best 5/5
I love chipotle❤️🙂 and this app is no exception. I order from them everyday! I can have my food delivered, or pick up if I am out. BEST APP EVERRRR!!!!!🙂🎊🎉🥳❤️👍👍
Need to add an option for lettuce 4/5
I recently ordered a steak bowl through the app and I was assuming I would get lettuce with my bowl because they ask you in store, Long story short I received my order with no lettuce. I would greatly appreciate it if you can add the option because I like to get extra lettuce in my bowl.
we STAN 5/5
timothee chalamet APPROVED 🌸🤪✨🌿
Don’t do it 1/5
You order food. They give a pick up time. You go and they are at least 1/2 hr behind. You say ok please cancel my order and they tell you they don’t know how. So now I’m sitting in my car and I’m hangry.
Defaulting to the worst location 1/5
The actual app is fine for ordering, but it keeps defaulting to the most inconvenient location. I’ve favorited the other Chipotle that’s the same distance, a shorter time to drive and always has less of a line, yet every time I have to change the location even when I hit repeat the same order. Am I missing a way to set a default location?
Needs notes/substitutions 2/5
There needs to be a way to add notes or add extra to all ingredients. For example, my daughter does not like beans with her kids quesadilla meal so in the store we substitute the beans (that we are paying for but not getting) for extra rice. There is no way to do this on the app.
I ordered 2 burrito bowls and 1 burrito. The rice is hard as hell!! I’m like why in the heavens would you give someone this to eat. My guest threw their food in the garbage! I spent over 30 dollars for this and this is what I got after bragging about how good Chipotle’s are.. Wow. *embarrassed *
No feedback options 3/5
By Laura Draw
I placed an order from the app. When I received my order, it was incorrect. The app does not allow you to give any feedback. It is very frustrating.
Beautifully Made 5/5
This app is one of the best apps to order food on. It’s so easy to use and navigate and it saves your past orders so you can reorder them with a few taps. I love this!
Please add note option 3/5
PLEASE PLEASE add an option for rice without cilantro or a note to edit. I have to call every time or go in to order separately
The app adds pointless barriers in the ordering process
Also why is a staple item like a quesadilla NOT available to order on your app. I was doing an order for my family and that and quest is what I was craving.... so I deleted the order and went to a different resteraunt
App works great, but... 3/5
Seriously, I would give this app five stars if I could order a quesadilla. I’ve never had a problem with the app other than that. This simple fix would be amazing for me.
Love the app 5/5
Since covid-19 ordering online has been the only way and this app makes it so easy to do that! It’s so easy to use and my family and I love it!!
LONG DELAY !!! NO FOOD !!! HORRIBLE SERVICE 1/5
WAITED 3 HOURS FOR FOOD TO BE DELIVERED TO THE WRONG APARTMENT!!! THE DELIVERY GUY DIDNT BOTHER CALLING !!! CHIPOTLE GIVES YOU A REFUND AFTER 7 DAYS !!! YOU GUYS ARE SITTING IN MILLIONS !!! MAKE YOUR WRONG RIGHT AND RUN ME MY MONEY !!!!
Door dash 2/5
I always order chipotle through their app and get it delivered and it always seems to get delivered on time and exact to my order. Today the door dash person who picked up my order picked it up at the time of my food arrival and arrived at 12:46pm the location where my food was at kept saying she was 5 minutes away. She finally gets to my location and doesn’t apologize all she said was to have a good day. I took my lunch and didn’t get to eat anything because I kept refreshing the “where’s my food” very disappointed.
my order never showed up at the store i was picking it up from. it said my order was confirmed on the app, yet i never got a confirmation email and my order never went through. very frustrating.
Great, but inconsistent at times! 4/5
The app itself is great! Easy to order and customize. Only issue is that it seems to be under maintenance or not working pretty frequently.
It was really easy to Place my order. The delivery was very pleasant and I enjoyed my food. Great job.
Tried the app 3 times now. Once the order didn’t go through. The other times it was not ready or they couldn’t find it. Couldn’t order a simple quesadilla.it would be quicker to just go inside and order to go....but wait can’t die that due to COVID!
This app is frustrating if you are trying to use gift cards 1/5
By lisa 76034
I had an order for $26.03. I added a $25 gift card expecting to either be able to add another gift card or use my credit card. For the balance. Neither option worked. You can only add one gift card a day and apparently you can only use a gift card if it has a balance of more than your order. I guess I won’t be using this app.
Too out 2x for extra 1/5
You guys already put no protein in the bowls. It just got more scammy with the extra not 2x change it back you greedy trolls
Awesome awards and awesome app 5/5
This is a great app! Chipotle is awesome when it comes to service and quality! :)
Not customizable 1/5
I like to order just a side of chicken and a side of mild salsa. You can’t do this. It assumes you want a taco, bowl, salad etc...
Good app, but 1 important feature missing! 4/5
App is great. Just need some more customization options. It would really help if a field for typing any special instructions is added.