App needs a lot of work 1/5
I love chipotle but I can’t even log in. The very fact that I have to log in each time is obsurd. They require a complicated password that I can’t remember. And it keeps saying that my email is invalid. They could at least use Touch ID. I order the same thing every time so it gets frustrating when I can’t even log in. Last big hurdle: when I get to the store to pick up my food, they had no idea about the order until they checked the computer. Every time!
Super Easy 5/5
This app is amazing! It is so quick and easy. I love that it saves my last order so I can quickly order the same thing again.
Very satisfied ordering through app 5/5
I love this app! Never again will I wait in line to order food. This is the best app to order Chipotle from. Everything was ready in just minutes - and perfectly.
Can’t figure out how to report when my order is wrong. 1/5
It’s very frustrating when I cannot figure out how to report when my order was wrong. I didn’t get my guacamole and I would like to get the refund and I don’t know how to figure it out.
By Garbo Pal
App mostly or ordering food 1/5
I expected some deals but, so far, the app’s only function appears to be ordering food and having it delivered.
Easy to use, fast 4/5
I love Chipotle, even though not all restaurants give the same service. The app is easy to use, fast and efficient. I love the comment/rate notification that is sent to get feedback on my last experience. The sad/happy emojis looking at each other cracks me up each time! Kudos to the developer who thought up this fun animation.
It’s always wrong 1/5
I rarely use this to order ahead because it’s always wrong. I used it today hopeful that my order might be right because someone else was picking it up for me and it was 100% wrong. It makes me so mad! I don’t know if what they print out to read it is difficult to read or they just don’t care. Just go in and order, don’t use this.
I would really like more customizations. I think 5 would be way more efficient than 3. I don’t think doing each rice or both beans should be counted as a customization. Other than that. Love the app!
Atascocita, Texas store 5/5
By Houston Fella
The meal was awesome. The service fast, and the employees did a fabulous job getting me and out the door.
Try again when the company actually invest in coders who make the app functional 1/5
Can’t make new account, this app doesn’t function for people to actually use when attempting to order food, and poor excuse for a launch an app.
Why can’t I order Quesadillas on the app? 2/5
I’m not sure why but quesadillas should be available for online order just like the rest of the menu. This is a little disappointing because I have to get in line in real-time for one item where all others can be done online.
App is not as convenient as it should be 1/5
The app should know if something is out at a chipotle location. You should not have to find out when you arrive. Also, several orders have been messed up.
The food was amazing and the Door Dash experience was fantastic. I would use it again without hesitation.
Delivery is cool .....if you actually delivered 2/5
By Marco polo7676
I get the app and delivery is an option, with 3 chipotles in the 10 mile radius(and one a mile away) you’d think they’d deliver to a large business. Well you’re sadly mistaken. Catch up to Panera .
By Fresno (Hanford)
Easy to use, orders right every time
By sohal tej
Its awesome. I love this app. Its Save time and no longer wait in line 😎😜...
ordered. 1 hr 40 minutes later they cancelled my order. never got it. they said “sorry”. I was charged
Gave my order to someone else 1/5
Ordered two meals and when I went to pick it up they had already given it to someone else. Not only that but then they showed no effort to remake my meal and took forever. What’s the point of fast and efficient pickup if they give your order to the wrong person and then make you stand there for 15 mins to remake the order. Terrible service. This was Nile Cartland chipotle.
Cant order 1/5
By Funny Ha
Something is not working
I can’t order via the app
Not a great way to start
The location is not receiving orders 1/5
By kevin bug
This is the second time in a row I have come to this location and they never received my order!!
This is to no fault of your wonderful employees who have to shoulder the burden of poor design.
We typically order here at least once a week. Please get this fixed ASAP or we will stop ordering. Since you won’t take phone orders I do not have the time to stand in the long lines
I think 1/5
It’s criminal how you steal from your workers. We’re done.
Easy and fast 5/5
This app is awesome! I hate lines, this makes my life way more convenient and saves me time!
Cancelling an order 1/5
I placed an order on the App thinking it was for delivery. Apparently, it didn’t take it as such and placed it for Pick-up instead. I tried to find a cancellation or modification option on the App and nothing was visible. Called the store I set it to be done from, and they had no idea or number I could call for assistance. Best advice the manager himself could give me was to write an email to request a refund?!! I am beyond outraged at the inaccessibility to getting a proper refund in a more direct way. I love Chipotle and I understand be store itself is unable to refund online transactions. But I found it impossible to find at least a customer service number to call.
I’d have given your app 5 stars if I was able to order a quesadilla on it. I had to still get in line to order that when I got to the store. Otherwise, everything was great, my order was ready on time and exactly as I ordered.
Quick & easy 5/5
Good food done fast ordered our meal on the app and it was ready in 15mins. Awesome! My favorite carry out.
Need refund now 1/5
By elizabeth pe
Awful customer service in the store, the app offered delivery and the food never showed up and the store can’t offer a refund. A waste of my money.
3 rd time is the last 1/5
Have used app 3 times thinking that it will work and never does. First time order me er went through but got billed for it so had to pay twice. Second order was incomplete and third and last order never went through to restaurant had to go in line and order again... making me late and the convenience of the app being moot...
Needs to have specials 1/5
Put specials on here
Salad Fan - No more 1/5
Don’t order a salad online for pick up or delivery or DoorDash. Chipotle won’t ever give you the right order or the vinaigrette.
Within 30 minutes I....downloaded the app, got signed up, reviewed the menu, placed my order, and picked up my PERFECT order!!!! Job well done!!!
Euclid chipotle 5/5
Awesome service and quality/quantity of food!
Needs work 1/5
The swipe up feature to confirm is horrible
Also no way to contact anyone. Twice I’ve had issues with orders and basically I just have to lose money because they charge you first.
Latest as today when they failed to give me everything I purchased but I didn’t notice until I got home.
Love it! 5/5
Easy to use!
Want A Comment Section 4/5
By Bowie Player
There’s nothing on the App that allows a special note or request. Such as, I want my cheese on the side.
First time mobile app user here 5/5
on 8/8/18 I had a hankering for a Chipotle burrito I have difficulty walking and standing especially in the 90° weather and I had to go pick my spouse up after a day of shopping at the local mall when she called so I did the App order thing. After picking her up it’s just around the corner from the mall she was at so I asked her to walk in and just give my name. She said “yea that easy” ... I explained to her that I ordered already and paid through the cell. She was in the store like 3 minutes, her & I were amazed at how easy it was! Last time she went in it was an cluster for her to order for me she was happy this way using the app. We’ll see ya’ll again soon and many more times now : )
Chipotle Review 5/5
Great and easy way to order!
Chipotle App 4/5
Everything is good, used this app a few years ago. Only reason it’s not 5 Stars is because I couldn’t leave a note on my order like I used to be able to. Had some specifications for the order but obviously couldn’t let the workers know. Took an extra couple of minutes to fulfill my order but no a big deal at all. Everything was still easy but not 100% full proof
Pretty good 4/5
The only suggestions I have are to allow for a pay in-store option and a notes section so customers can make requests (reasonable requests) prior to arriving at the restaurant. Other than that, it’s pretty easy to navigate and place an order.
By Poison Syringe
Very nicely designed UI. Love how you can customize your order and add extra rice/veggies without feeling embarrassed in line. Kudos to the developers for making such a polished app.
Pick up 5/5
By jimmy penis
Order waiting for me in their little oven behind register was absolutely awesome in and right back out
So it’s been a year since I’ve ordered through the app, because they Always, and I mean, always, get it wrong! I thought I’d try again . Nope , wrong again. How hard can it be?!
“Secret” menu 2/5
Add the not so secret menu items
Love Chipotle and the app EXCEPT.... 3/5
The updated app doesn’t give you the option to pay in-store like you used. It’s also crazy you have to pay for guacamole if it isn’t a Veggie Bowl.
I can’t create an account 1/5
I would like to create an account but it always says try later! So frustrating
Works if awkward 3/5
First problem- it always seems to demand a password, so I need dedicated attention to find and enter the right password. The password is stored in the app anyway, so this is silly.
Second problem - it can reorder an order but not change the details. If I want to change which meat or salsa, I either find the ORDER with the right exact set of condiments or I start over.
There’s no way to save favorite ‘items’ just whole orders.
It forces logon each time 1/5
Why can’t it remember me? I have remember and enter password each time I open the app. What a pain.
Needs More Options 2/5
My biggest frustration with this app is that it doesn’t offer an “a la carte” section if you want to order a large quesadilla or sides of beans, rice, etc. Please fix!
Charged when it said error 1/5
By flower mama
When attempting to order through the app, I got error messages and my order stayed in my “bag.” As a result, I just went in and ordered and paid. Today, I found record of payment from the online order and there is no way to contact them via email or phone. Very frustrating.