Cigna Envoy®

Cigna Envoy®

  • Category: Health & Fitness
  • Release Date:
  • Current Version: 3.3.0
  • Adult Rating: 4+
  • Developer: Cigna Corporation
  • Compatibility: Android
2.5
2.5
154 Ratings
$ 0

Cigna Envoy® App

The Cigna Envoy® Mobile App is designed for Cigna Global Health Benefits® customers. Features available are based on the coverage you have with Cigna Global Health Benefits. If your ID card displays myCigna.com, please download the myCigna application to access your account. You’re mobile. So are we. Manage your health benefits and submit claims from anywhere with a few taps and the Cigna Envoy Mobile App. The Cigna Envoy Mobile App gives you fast, easy access to your family’s important health information while on the go. From your mobile device, you can: • Submit claims and review and check the status of pending claims • View and Print ID cards for the entire family • Find health care professionals and facilities • Message Cigna with questions or concerns

Cigna Envoy® app screenshots

Cigna Envoy® app reviews

  • Hard to use on the iPhone X 2/5

    By Yoyopy
    Some of the buttons are on the corners of the phone and are impossible to tick. Also choosing the country where the claim was paid is very long if your country name doesn’t start with A or B or C
  • Clunky app, error message after error message! 1/5

    By tmunson24
    The concept of the app itself is great. Claims are easy to submit (in theory). With that said, what should be a simple process is made very difficult by the repeated error message. Each step I try to perform typically yields a message that says “We cannot process your request at this time.” If I repeatedly try the same action, it will eventually push through. Bottom line: this app needs a serious overhaul. I cannot believe after a year of seeing these issues it has not been fixed. It is ruining Cigna’s entire image!
  • Not terrible but feels kludgy 3/5

    By H Lee 1311
    After reading reviews, I still installed the app. I was careful to take photos of documents beforehand. Filling out a claim was identical to using the web version. It saved me the step of uploading photos to my computer first, so that was an improvement. I agree with the reviewer that said the app feels like old technology: no biometric login, had to name the files I uploaded, etc. I also agree that Cigna could do better. Nevertheless, I successfully submitted a claim. I guess that’s at least worth 3 stars.
  • Old technology 1/5

    By Vinko
    It is obvious it is still using old design philosophy and has not taken advantage of the mobile environment. This makes the app cumbersome but it is still many times better than the website method of filing a claim. Please fix some of the issues I’m sure you know about, like the checkbox for the Agreement, it is so low at the corner of the screen it takes multiple tries to enable to check; if ever, especially for iPhone X and later devices; with full screens.
  • Better than expected 4/5

    By KnowNikName
    I have used the app to search for providers, access card information and file / check claims. All in all I’m finding it useful and initiative for my needs.
  • Worst app ever 1/5

    By Gsroque
    Worst app ever
  • Useless 1/5

    By joeshmo53
    The only thing that the app is good for is insurance cards. Otherwise the application is not good for anything.
  • 19th Century App 1/5

    By JLataria
    It’s weird that companies are still building apps as if we are in the early stages of computing. For example, in this CIGNA app there is no way for the user to return to a claim and add more scans of the documents. There is a limit of 6 MB size for the entire set of documents. Also, the payment screen keeps giving and error that special characters are not allowed, where there is no special character in the data. Funny thing is, when I put the same data in the form using CIGNA web site it accepts the data. Bottom line: definitely not a recommended app!
  • Needed improvement 2/5

    By Issamoe
    It’s a very useful App. But still needed lots of improvement. Always issues with logging in and the layout very basic. I think a big company like Cigna can do better than this. Waiting for some great improvement to their App with actual fix of the issues
  • Bad app 1/5

    By Eno_q
    Always the claim photo get crop and is not possible to process the claim. Bad and frustrating experience
  • FRUSTRATING AND CLUNKY: NEEDS A LOT OF WORK 1/5

    By W8tLUZR
    In-app photo function for document upload doesnt work with iPhone XR. Have to select photo from files. Make sure you already took those photos because if you swich to camera (or any other app) to take a photo to upload from files, the Cigna app logs you out almost immediately, dumps all the entered data in your claim, but then saves the now empty claim as "unfinished". Cant seem to upload more than one document. A second document (and I tried various different formats sizes and documents) is unable to be uploaded. There doesn't seem to be any way to enter ckaim amount- I guess they get that from document upload- but my bill was in HKG dollars, and I selectedI wanted reimbursement in US dollars. I wonder how that will work.
  • ID cards 2/5

    By 3~babies~3
    Very disappointed that I have never been able to access my ID cards from the app. Works great for submitting claims.
  • Pathetic App - Lay-off your developer 1/5

    By iphoneMel
    There are very few options. Interface is cheap design. User experience is pathetic. One of the worst apps ever.
  • Hasn't worked in over a month 1/5

    By JacoboTheMonster
    Used to work ok before but for over a month I've been getting a message that my request cannot be processed at this time.
  • Worst App 1/5

    By ReviewSean
    No information on plan or coverage. No ability to book appointments, very slow and ugly UI
  • Does not have TouchID 2/5

    By MungoPark1
    Any app in 2018 from a public company gets 2 stars or less。ability to take a screenshot of receipt is great feature
  • Great App 5/5

    By Jkt 09
    The work behind this app is commendable. Great work making everyone’s time more valuable.
  • Worst App 1/5

    By AhmSoli
    Worst App and Company ever I submitted a claim from jan and till now i didn't receive my money till now
  • Good Start But Needs Fine Tuning 3/5

    By mi_buddy
    If you want to login and check on a claim or submit a claim. It’s a pretty good app. But it needs a simpler login such as finger print reader. I would also love to see my benefits plan as well.
  • Login Issues! 2/5

    By clintgilliam
    It usually lets me login but right when I try to view the claims it immediately asks me AGAIN for my password and half the time it doesn’t take it as “correct” even though it is. Please fix this!!
  • Need a lot of Improvement 2/5

    By ATT customer for years
    This app has very limited amount of features. This app should be enhanced to use touch id for login. I had to type password every time. I wish I could see paid out-of-pocket amount for this year in this app without having to login to full site. Plan details are not available.
  • Horrible 4/5

    By Salimarkle
    App doesn’t work. Either you can’t login or you can’t submit a claim.
  • Constant errors 1/5

    By Nistulon1501
    Whatever I try to do with this app it constantly runs errors or crashes. Also very inconvenient to use. The one cigna used before was sooooo much better
  • Clunky; No claim details 1/5

    By james.derry
    This one is clunky, it’s not naturally inviting/navigateable; claims section doesn’t actually show what claim you submitted after you submit; too many options to search through to get to what I want.
  • Where’s my Plan benefits? 3/5

    By China col
    Ok - so I could login, see my claims - although I haven’t yet tried submitting the claim via the App - but the one thing I want to see are my benefits - medical & dental plan - then I know what to expect - hope this can be added to the next update
  • Needs to be updated to support the mobile experience 2/5

    By TilllyD
    Please add integration for Touch ID or Face ID to enable smoother use from the mobile app. Thx
  • We pay you premium for nothing! 1/5

    By ljckyona
    I tried 20 time in different day with different devices and different wifi and 4G network, there is no chance that I can login to this app or you website. You tell me how that I claim since it is also the end of year?
  • Horrible App!! 1/5

    By Sri Seth
    Issues with basic navigation.Badly designed app.
  • Login issue 1/5

    By Soph3tra
    From the get go, I think this app will make my life easier to a certain extent. However, I always have troubles logging in. It says that my log in combination is incorrect no matter how much I tried. I checked the member ID and password and I was all correct, but the app didn’t log me in. So for that, 1 star from me because I can’t even open the app. I’d appreciate it if your IT department can help me and I’d consider my review.
  • Awesome App 5/5

    By VijayKSharma
    Easy to use. Fast and Hassle free filing and reimbursement of claims.
  • Need Touch ID 1/5

    By 0100100001001100
    Need to integrate touch ID
  • Failed to submit claims 1/5

    By Lumpqueena
    The app is unstable and does not work effectively It failed multiple times in the middle of the process of submitting a claim. After failing, it was necessary to restart the submission from the beginning each time.
  • When should I use this app? 1/5

    By joanabelt
    I didn’t understand the purpose of this app. When should I use it? There is no information here. If I want to check my history, what was deductible, how much I have to pay and billing, where should I check? Apparently there is nothing in here or the UX is very poor.
  • App failed to show inbox 1/5

    By Sanjayti384848
    Some time login failed and sometime you can not see with the error of bad request header is too big to handle.
  • Useless 2/5

    By Motown Dad
    CignaEnvoy provides international coverage. Why are the only insurance cards available from the app those for America? The same is true of the web site. Useless.
  • Useless mobile application...! 1/5

    By Dhanapathi
    It doesn't servers its purpose.
  • Waste of time. Don't bother 1/5

    By ScousePete1212
    Nothing in this app
  • Very poor looking app 1/5

    By Prashanth Gudiseva
    No important details present, like my coverage
  • Good App but not all functions 1/5

    By n4nsl100
    I want to be able to see my deductible amount so I will know when I have met it. That function is not available on App
  • Horrible 1/5

    By Satya Marivada
    All I can say is horrible. Can't you introduce adding ID cards to Wallet. Claims details are difficult to understand.
  • Easy to submit claims, difficult to track progress 4/5

    By Aceconacecon
    Very easy to upload documents and submit claims. However, difficult to track progress of submitted claims as there is no reference to the amount or description of claim, only An obscure reference number
  • Very user friendly app! 5/5

    By lelethielen
    Better than expected. Easy to use and navigate. Great app!
  • Simple, fast and efficient!!! 5/5

    By Figaro Family
    This app is amazing, usually I take around 1 minute to claim an doctor or hospital bill.
  • ID cards 2/5

    By PARISMASTER
    ID Cards don't load The light grey tiny letters are really hard to read.
  • Great app…only one complaint 4/5

    By joelandregan
    I live the app. It definitely makes my life easier. My one complaint is that the place you have to touch to agree to terms and conditions in order to submit a claim is very small and tough to hit.
  • Hugh improvement over last version 3/5

    By Bonestein
    The last app version was worthless. This version has more functionality and defiantly feels like more thought was put into its development.
  • Love the app 4/5

    By DesertRoseC
    Prefer the app to the website
  • Not useful 1/5

    By Developer Dad
    The app always requires internet access and the user experience is horrible. Finding a doctor feature never works, I always end up using the web site.
  • Simple and Powerful 4/5

    By Abu Khalid ٢٠١٠
    I was with other company and the reimbursement request must go through website which difficult to enter through mobile. But with your Cigna Envoy App you make our life easy :)

Cigna Envoy® app comments


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