Poorly designed and supported 1/5
By Travel Fellow
To call this app touchy and temperamental is an understatement. I’ve had a few issues with it randomly restarting itself and long lag times in the past, however it seems as if things have gotten worse. With a good WiFi connection it still had me re-login no less than 8 times to complete one invoice. This app is long overdue for basic upkeep and code maintenance to stabilize it so it can properly support Cigna’s customers.
Most useless health app ever! 1/5
I downloaded the right app to my phone, but the app won’t accept my personal reference number on my membership card. And there is no support for the app. Support just sends you to the CIGNA web page. Useless.
Confused.... For starters my membership card looks nothing like the one shown as an example. And I don’t have a “personal ID number”!! What the heck!!
You probably want the MyCigna App version! 3/5
From all the negative reviews, it looks like the description is not clear who is this app intended for. Your card should say “CignaHealthBenefits” Didn’t work for me either since my Cigna is not the correct plan. “MyCigna” app worked and is the one that the negative reviewers probably needs.
App & Website are useless! 1/5
How are new policy holders suppose to set up a new account when you don’t give them the options?? I looked all over your website and it doesn’t give me an option to do so... So how am I suppose to a provider that accepts my insurance.
Cannot delete app from phone 1/5
Don’t download because it will never leave your phone
Useless App 1/5
By Rivera San
No Personal Reference Number Found 1/5
By Disappointed CIGNA app user!
This is dead and useless. There is no personal reference number on the membership card. Yeah Cigna, how about asking for some information on the card? Like ID number, Group number. Get your act together. Your better than this crap!
Useless App 1/5
By Grooving in Memphis
Asks for personal reference number that is nowhere to be found!
Less than. Can’t even login
Can't even log in 1/5
The personal reference number they ask for is not on the card.
Horrible App 1/5
By mad loke hell
I can access my information from my desktop, but not from iPad app. It says my information does not match their record. Then it begins taking me in circles to change password. Get this piece of crap out of the App Store.
Personal Reference Number 1/5
By Elmo Glish
There is no number like they ask for. The mobile app is useless. Thanks for wasting my time.
Password box obscured 1/5
I use this on an iPad mini. After I type my user ID, the password box is obscured by the device’s keyboard! There is no way to make it visible. How lame is that?
Cannot paste my password, cannot use fingerprint. The app is merely a website mirror.
How to log in?! 1/5
By Fashion.eximpression Insta
I internet my personal reference number and created a password but it won’t log in, WHY?! How would I ever log in if the app and the website has no “creat” option?! please guide me !!!!
What in the heck is a reference number? Please make sure you clarify who is this app geared towards cause it sure is not for regular insured folks.
Personal reference number? 1/5
If this app is for specific group with in the CIGNA family, that would be nice to know. There is no personal reference number on my insurance card, there is a group number and an ID number, and neither of those numbers work for access to this app.
Bummer.. won't open 1/5
Or run at all.
This app requires a "personal reference number", if you don't have one read on... 3/5
If you don't have a Cigna "personal reference number", you should install the myCigna iPhone app instead.
Note: "myCigna" is an iPhone only app, so you will not find it on an iPad unless you search the iPhone apps specifically.
Cant delete this app fast enough 1/5
Same login problem as all other reviews. I weep.
Login issues - stupid app 1/5
Just like others--can't log in as the app asks for a personal reference number that is not on my card. How many complaints is it going to take to fix the app?????
Unable to Log In, No Support 1/5
Like other reviewers, I'm unable to log in because it seems to ask for a number that is not on my card. I called Cigna, and their Tech Support person had never heard of the app and told me to use the MyCigna iPhone app instead.
Personal Number on Card... 1/5
...not! No way to log on. Don't waste your time. Complete failure of an app.
Does not work 1/5
By Ted in Chicago
As everybody else says, There is no way to log in, deleted right after downloading.
Personal Number on card?? 1/5
Can't log in with a non-existent number. I had to delete the old app off my iPad. Downloaded this one and it doesn't work.
Can't even log on 1/5
Asks for a nonexistent personal reference number instead of username. Impossible to actually log in. Quite possibly fraudulent.
Don't waste time 1/5
Can't login. Asks for a number not on card.
Can't log in 1/5
Would be nice if they provided some guidance on how to enter numbers from card. Entered numbers, password, and click login - nothing happens.
Can't log in since it asks for a pr# that doesn't exist. Log in is different from web site. Make a simple process difficult. Pos.