Great app 5/5
I enjoy this app and I love being a reward member. I love my discounts and how points roll over. I don’t mind getting snacks at the movies anymore! Great buy definitely would recommend
Love it!! 5/5
Membership program is a must have! trust me. amazing prices for what it is worth.
On Line Purchase and Seat Reservation 5/5
Very easy to navigate. I like picking my seats and getting items ordered before I get to the theater. Saves time in line! Thanks!
Get the movie club it’s great 5/5
App is extremely user friendly. Also the movie club deal is big time worth it.
I use it regularly 5/5
My best subscription app. I love it and highly recommend it
Great Theater and Great App 5/5
The app is very reliable to purchase tickets earlier than most people would buy them often. As well as adding concession orders to be DELIVERED to you when you go to your movie. I am very pleased to be using the app and going to Cinemark.
The best 5/5
Best movie theaters
Let do movies!! 5/5
By Mijo MamaSon
It need some improvements in the iPhone platform, but overall is good experience , thank you LORD Almighty.
Movie night 5/5
I love watching movies in a theater where the food tastes good and the service is great. Thank you!
Easy and convenient 5/5
Love how I can just do this on my phone.
I love this app 5/5
By ellington rd east hartford
The discount helps out so much when buying snacks.
No way to cancel membership 1/5
By Azcué 1988
They make it hard to cancel
You must call them is a lie that you can cancel by the app or website
Awesome movie 5/5
Love it 5/5
This is one of my success stories.
This app helps me believe in customer service!
Way to go !
Great and convenient
My Fave! 5/5
This is the only theatre I will go to in my area. And not just because it’s a Cinemark. The theatre is very well cared for and the staff is the best. They genuinely seem to enjoy their jobs and it shows. They are so friendly and helpful.
By 420 Movie Guest
I am incredibly disappointed that Cinemark forced me to update the app and now it is not working. Now I can’t buy tickets or use my account. 👎
Good app, but wallet functionality is broken 3/5
Nice, convenient app. Adding tickets to Apple Wallet is buggy though. I get a blank page for several seconds, and then a network error pop up.
Doesn’t work on iPad 1/5
By Shutter pro
Love the app, but have to use on iPhone because it will not work on ipad
The best app 5/5
I love this movie app it the Best, Thank you
Unable to add ticket to apple wallet 1/5
Since the update. I haven’t been able to add my movie ticket to my apple wallet. I have to open the app to be able to scan my ticket. Please fix.
Great as long as you don’t have to purchase 2/5
Navigating the app is simple and easy, finding movies is a breeze! However, I have never been able to actually purchase tickets through the app due to an infinite loading screen after hitting go to checkout. Have attempted multiple times to purchase with absolutely zero success
Does Not Work 1/5
This app does not work. I tried to select seats for a movie and buy tickets. Neither worked. Had to use my computer. Did that I returned to the app to place the tickets in my iPhone wallet. That also did not work. I tried restarted my phone thinking it was on my end. Did not work again. This stuff happens a lot with this app.
Horrible app 1/5
Says error message can’t even use to buy tickets or access my movie pass! Garbage.
Love this app 5/5
I love the app and the theater in my area. App is easy to use
Cinemark is great but the app is annoying! Keeps shutting down and sometimes it does not open! 1/5
Amazing to be back at the theaters!
Please Fix 1/5
Since update to iOS 15 app no longer works and just sits and loads then fails. Thank goodness I downloaded the Apple Pass to my Wallet. Have not been receiving credit for last 3 movies this summer.
The discounts are amazing!!
No working app for iOS15? 3/5
It used to work. I have rewards with Cinemark. I opened the app to book a private showing and the app just shows an error “Cinemark failed to start.”
Why is the app so busted? 2/5
Most of the app is great, but key features seem to be broken.
I tried signing up for the movie pass in the app and it wouldn’t let me use my saved card or Apple Pay. Then, I entered my information and submitted it only to receive what looked like an asp.net error page (white page with yellow error bar). I had to go to my mobile web browser to sign up… and enter everything again.
Also, after purchasing tickets, I tried to add them to my apple wallet and after it thinks for like 2 minutes I have to close the blank page that shows up and I receive an error telling me that the app “cannot connect to the web” and tells me I need to make sure I’m connected to the internet…. Which was working fine before when it processed my payment for the tickets ha ha.
Looking forward to seeing these things fixed in the future.
Please let me know how I can help.
(I’ve been an app beta tester for Datadog, Givling, and SoFi)
Great Theater 5/5
This theater has great popcorn and movie snacks, and most importantly they still recognize we’re in a PANDEMIC, they provide wipes to clean off your chairs, AMC DOES NOT DO THAT!!!, and Great Reasonable prices, clean updated theater!!!!, Thank You Cinemark!!!
Does not seem to work with iOS 15 3/5
Guys, please correct “unexpected error” message with iOS 15. Love the app, but cannot currently use.
App Doesn’t Work 1/5
You app says “Failed to Start” on iPhone 13
Can’t add my tickets to my wallet 1/5
I can’t add my purchased tickets to my wallet. I keep getting an error message that I’m not connected to Wi-Fi or cellular connection. Please fix
Love it 5/5
By Mr Marc Diddy
Always easy to use. App rarely gives me any issues!
Why movie theaters will be out of business. 1/5
$7.00 online booking fee. Would have just streamed it and it would still have been cheaper then going to the actual theater.
Not working correctly 3/5
The app says I bought 4 tickets, but when I click the ticket button it shows I bought one. I almost had a heart attack there.
Always Easy! 5/5
I love the Cinemark App. I’m not always into apps & stuff online but I have used this app for years and I love it!! Saves me money, Easy to understand and use!!
I am a movie passholder, but I haven’t been able to access the app for a long time. Every time I open it it crashes immediately before loading anything. It’s very frustrating because this is supposed to make things a little easier when going to the movies but now it’s made things more difficult.
Great app easy app 5/5
By Cuco Sanchez
I love this app it also gives you discounts.
Not working 2/5
I’ve been trying to open the app all morning to purchase tickets and it keeps giving me an app failed message. I actually love this app but this is frustrating.
Cinemark app 4/5
The concession option don’t have everything available that our location offers. Like a Icee or the large popcorn and 2 large drinks combo. So we can’t have food delivered.
“Free ticket” for each $9.99 monthly fee meant that instead of paying $8 for the matinee I paid 25% more! If you aren’t buying outrageously over-priced snacks then there’s no real value here (except paying more on your 1st matinee tickets).
By Alice Kramdon
They should allow you to get one reward a couple times especially since it has a 30 day expiration.
Your app not working 5/5
By Update killer
New iPhone 13 max with latest update your app not working‼️🥲
I go here mainly for the comfy seats and $5 movies on Tuesday’s (you can’t beat that-esp on the new movies). Make sure you scan your rewards card when ur buying tickets and popcorn. Every third time I’ve gone I end up with some kind of coupon, either $1-$3 off concessions. Never had a problem
Great job. 5/5
I work for a police Dept. I had tickets for a movie and 2 hours prior a emergency popped up and I’ve never cancelled and wasn’t sure what to do. I called the theater, I went on line. They were very professional in walking me thru on how to cancel and get a refund. 🤓🖐🏼5.
Fast, safe and quick 5/5
Love using the apps to order my tickets, can even get food delivered to your seat now and that’s even better no waiting in line or anything for concessions lol.