Choose a seat. Difficult. Everything else easy 2/5
I love the convenience of not standing in line, of assigned seating, of having my fees waived because of membership and the fact that it pays for itself with one visit. Discounts are nice too.
Umm yeah 2/5
It’s an ok app. After signing up (giving them my phone #)my spam calls went way up. There is no option to not give them your phone number. While I appreciate a decent app my info is not for Cinemark to sell. Just FYI.
Makes life so much easier! 5/5
It’s so convenient to use the app you don’t have to go to the counter just to the printer!
Could not order popcorn through the app.
Login App 3/5
I absolutely hate the fact that I have to login every single time I open the app. We didn’t have to do that before the updates.
By Old and just want things easy!
I had to try several times to get the entire set of theater seats to show up on my screen. If I held my I-pad horizontal it would only show one row. I then turned my I-pad vertical and it worked. We then decided to go at a different time. With my I-pad vertical this time only one row would be seen. I then turned it horizontal and then I could see all of the seats.
Easy peasy app
Great App 5/5
Look this app. Can even order and have delivered to your seat.
My gift cards 3/5
Why can’t I pay with my gift cards?!
Not a great user interface with the app!
No candy in the theater 2/5
It’s mad that Cinemark doesn’t have candy available (Durbin park location in St Johns, FL) and they didn’t allow you to bring in any either)
Update your software for iPhones 1/5
Lost a customer cause the app doesn’t go past the Home Screen. Update your software for iPhone. I see other people complaining about the same thing.
Service charge is a JOKE!! 1/5
I am doing ALL the work while your employees sit on their rear ends and you charge me to purchase my tickets in advanced.
Not very good customer service, especially when your company has been STARVING to death during Covid!!
I’m in love with the App 👏🏼 5/5
More easy to by the tickets
Comfortable experience 5/5
We love coming to Cinemark movie theater. Always clean, and the work staff here really care that you get the best experience.
Thank you for all you do to make us comfortable and safe!
Top Tier 5/5
Probably the best theater business in the market
Amazing app!! 5/5
Super easy to use
App is slow 1/5
It took about 4 attempts to buy my tickets and food!
Review-Remcon El Paso TX 5/5
By J Thera
Thank you for keeping your doors open during COVID! The Remcon theatre (El Paso, TX) has wonderful staff & customer service. We have tried to support your efforts & joined Movie Club. Thank you again for all your efforts.
South Point Cinemark 4/5
By gary you
Just a few words for the staff at Cinemark. I do appreciate the friendliness of the staff from when you purchase your ticket and especially that nice man that collects your tickets when you enter , always helpful and ALWAYS SOMETHING NICE TO SAY. Friendly concession staff from concession stand employees to cashiers I have nothing negative to say except THANK YOU. If there is anything that is not positive to say is that concession stand prices are a little high but I do appreciate the senior citizens prices. Every movie I have ever seen has been a positive experience for me. Thank you and keep up the good work!!!!!!👍🏽
So convenient 5/5
By Mom to A&X
I love this app.. life has never been easier.
On top of all that you have the possibility to earn rewards.. it’s the BEST!
Concessions policy 2/5
Yesterday the local theater changed their policy to stop honoring the posted Cinemark app concessions from 30 Jun 21 to 31 March 21 (just posted this weekend) for honoring our 2020 buckets. We came home and saw that you still had 30 Jun 21. Can you explain that! Not happy with Cinemark chain.
Was so excited to order snacks ahead of time but I accidentally order 3 drinks instead of 2 and it would not let me edit food order…
Fee for using app! 1/5
Not buying ticket from the app anymore, they charge you a fee of $1.75 per ticket.
Easy to use 5/5
By y phu
I bought tickets for the wrong movie time and needed to refund. It was super easy!
What would be even better is if I could just transfer tickets to a different movie time. Thanks!
Concessions has become a scam 1/5
When buying tickets through the app I was informed that concessions weren’t available for pickup at the counter. I had to pay $2 extra for them to be delivered. Turns out that’s not the case but I still had to pay extra. First time in 15 months going to movie and it may be that long again
Stored tickets are not clearly defined - app is not nearly as user friendly as it should be
By Papa alex 7
I really like the app but if it only gave me an option to not use my credit . I have had to go down to the theater to buy the tickets I want at the price I wanted. I absolutely love being a movie club member. Best thing I ever did . Glad we can go to the movies again
Picking seats 3/5
Picking your seats is a pain. When you zoom in you can’t always manipulate the seat chart to find the ones you need. If you choose seats but back out for any reason, those seats still show as reserved, but no way to reclaim them.
FIX THIS APP! IT ALWAYS SAYS “SOMETHING WENT WRONG”
Hard to navigate 2/5
It’s hard to navigate I wish we could choose the theater and then time and seat
Rain check pass doesn’t work 3/5
So right before the pandemic hit I received a rain check pass because the movie theater went on a lockdown for fire alarm.
I tried to come back to see a movie then the pandemic hit and I was unable to use my rain check pass. On the Cinemark application; it should have a rain check pass for use of the that coupon.
Great deal 5/5
By Sgt Weber
Joining the movie club is an absolute Save on concessions. It’s like a movie savings account with interest.
I’m glad you’re back. How I’ve missed the movies at the theater it’s my only enjoyment I’m disabled and I am a senior citizen and I missed you so much.
Love being a Member 5/5
Reserve seats well in advance of shows. Discounted member pricing on movies and concessions. Earn Rewards points to get Free admission to movies and concessions. Why wouldn’t I love being a Cinemark member?!
Wrong time 2/5
The app scheduled me for the wrong time when I checked out! I was able to get a refund and bought tickets for the correct time!
I love the app and use it all the time but for some reason it keeps saying I have a notification and there’s no notification there. My icon almost always has a 1 in the top right corner but even after deleting any notifications the 1 remains. If it does disappear it comes back in a day or two.
Great app to have 4/5
By Bank Temps
Decent app. Sometimes hard to navigate but it connects you to all Cinemark theaters, movies, show times, etc.
Easy to apply rewards to purchase and you can purchase concessions ahead of time through the app.
Cart Button 3/5
The app lacks it. When I hit X on the menu to cancel food delivery, it continued to reserve the seats I selected but prevented me from purchasing the very ones I reserved. The cart should be accessible at all time, instead of only allowing access after having just selected checkout. Hitting X also should either just free the seats, so I could purchase ‘em right away, or just allow us to continue to check out when we revisit the seat select. Instead, it’s just grayed out without a check out option even though I’m the one who selected ‘em. Weird stuff.
Food ordering 5/5
I wish I was able to say light ice for my drinks or a better description if my nachos will come w/ cheese or peppers but it’s dope we can finally order snacks ahead of time through the app.
Neighborhood cinema 5/5
Love my Silverlake theater. The workers are cute and pleasant. The manager is open and accommodating. I find the attendees / customers patient and courteous. A great place to go👍🏼
Best app ever 5/5
By Teeth by heath
I don’t do reviews, ever, but this app seriously has saved me so much money it’s unrea!!!
Loyal Customer 5/5
I have enjoyed their comfortable sits - the staff are very helpful and beyond courteous - Other theaters can not compare
Great app 5/5
Easy to purchase & track tickets.
App doesn’t work 1/5
I haven’t been able to use this app since last year. It constantly says unavailable.
Error msg galore 1/5
Can bring up ticket purchase or much else.
Exchange tickets 4/5
Good app except I couldn’t cancel tickets that I got by using my rewards on the app. I had to call customer service