Not great 3/5
By 1844ElBab
They never admit mistakes or give refunds. Also universal studios gives us freebies and discounts.
Review 5/5
By Fozzy's mom
I love the convenience of the app and the discounts. It’s very nice to have to buy tickets in advance from home!
Feature request! 4/5
By HangryTech
Movie club and the Cinemark app is awesome but it could be better. It’s there a way to select how many movie credits one can use when purchasing tickets through the app? Sometimes I just want to use one instead of applying all of my available movie credits.
Clean, Comfortable Facility 5/5
By BillFovargue
Good prices, especially if Club Member
Fee? 1/5
By Removefee
Since I’m doing all the work in purchasing the ticket, why is there a fee AND why is the fee is taxed?
Makes ticket buying a breeze! 5/5
By Mama O 87
I love the Cinemark app, especially paired with their rewards membership! I can easily browse the movie schedule, purchase tickets, and order my snacks! And my tickets are available on my phone, so it’s easy to check in when I get to the theatre. It makes going to the movies a seamless, enjoyable experience.
Online fee 1/5
By Dhvfhbfknxhkjfgu rib
Ridiculous that I have to be an online fee per ticket. Will never watch another movie here again.
Only been to the orange location 5/5
By sugarkatzen
This theater is great the cinamark club is totally worth it.
Love this subscription!!! 5/5
By So Allen
We are movie goers and we use this a lot! It's affordable and easy. Seats are awesome too!!! ❤️
Awesome job Cinemark! 5/5
By RobTheRealDeal
In a world where the customer experience usually stinks, Cinemark is getting it right. Great digital experience combined with an outstanding human element in the brick and mortar theater.
Rob Andrews
Platinum is awesome 5/5
By Tonka Marine
We are movie lovers and being a platinum movie fan makes it that much better. Love the deals and ability to reserve seats.
Loving the app 5/5
By Justcallmecaramel
I love the convenience of ordering tickets through the app. But also the discounts for food and drink!! And one free movie ticket a month. It’s definitely worth the $9.99 a month!
Use to work 3/5
By TabithaRod
This app never seems to show me how many credits, points, rewards I have. I always have to log in the desktop. Very inconvenient, please fix, thank you!
SLOW and Unresponsive 1/5
By Hyufr204x
Takes forever to load and won't show me my rewards page
Love Cinemark 5/5
By DGibbers
Love going to the movies at Cinemark the seats are comfortable and spacious
The theater is clean, I like that they have wipes so you can clean your area as a double protection
use the desktop site instead 1/5
By kyhco
Incredibly lagging. I’ll go to purchase tickets and the app just sits there processing—processing—processing. Never able to purchase tickets through this app for big upcoming movies that sellout on their opening weekend. Highly recommend this app gets a refresh and allows Apple Pay functions too.
Convenient 5/5
By NancyyZee
I love how we can purchase tickets on the go and have them ready by the time we get to the movie theater 10/10
Don’t tell you upcharge till the end 3/5
By fallingstarv
No easy way to navigate some screens don’t have a back or skip like the upsell for candy
Must have it 5/5
By Alucard mihawk
I love the app it save me money big time , every time i buy a ticket , also they give you one free tickets every payment subscription cycle.
No contact 5/5
By rmccloskey001
The app is super convenient and speedy… I get to select my seat to buy my tickets and then I can go right into the theater with all the hassle of waiting in line… How totally awesome is that??
Vv ca Cinemark 5/5
By Use cream
Love Cinemark in Vv ca ‘ everyone is friendly !!
Avatar 5/5
By vcv4731
This app is confusing when trying to purchase tickets for 3D movies and trying to purchase snacks before showing
Unexpected errors constantly 3/5
By cpckkisses
App is great except for getting an unexpected error every time I try to check my rewards or save a movie to my watchlist. Purchasing via app is super easy though!
Very user friendly! 5/5
By mazak cnc
Very user friendly!
My card info 1/5
By humbled critic
This app and the website does not take my debit card. Which has been going on for over a year. I stopped going to Cinemark because of this. Even after me getting new debit cards, I have to literally send money to my girlfriend or mom to make a purchase off of their cards.
I have reached out to my bank and everything is good.
My card works everywhere else online when I make purchases with other companies.
I called the box office and when I told customer service about the problem all she could say is “Oh I’m sorry to hear that” and then silence. Not one more word after to help resolve the issue. Even if she couldn’t resolve it all she had to say was “I can’t help you” or “let me see if I can find someone to help”
This is very frustrating!!
Good but could be better 4/5
By JPEwing
App is very functional, but a few things are annoying like need to re-log in and forgetting my devices, requiring an email for 2FA rather than a text or app-generated code which I would much prefer (especially the latter). Also all the video trailers default to sound off, which for a situation when you are specifically wanting to play it seems backwards.
Log time customer 5/5
By JCFiPad
Movie club member
Movie time 🤗 5/5
By Ilejocor
Very good rewards program, Cinemark the best!!!
Review 5/5
By 2013!!!$&$$
The app is awesome!
No hassle and very user friendly!
Love how the tickets roll over!
Darnell J
Great theater 5/5
By davidnathan94
Always has the best deals for reoccurring customers.
Seamless experience 5/5
By Daviddalvarado
Really smooth with load times, as well as with check out. Really like the security check with payment. Nice app!
Constantly crashes 1/5
By Musicman200187
Huge pain, constant errors, nothing ever seems to work right. “Check your connection” error all the time when there’s zero “connection” issues.
Great when it works! 2/5
By Bill gayes
Easy and convenient when the app actually works which is not often. Using the Cinemark website and seeing the “use the app” suggestion is always a good laugh so I guess there’s that.
Easy and very good 4/5
By praba-hawaii
Very easy
Tinseltown 5/5
By lamanaCc
I always have a great service when I go with my family.
Workers 5/5
By Anastasiazamora
The employees are polite still some training getting there.
Convenient 5/5
By KelvieJ
I love how convenient this movie club is. When I least expect it I have earned enough points for free tickets.
App needs minor improvement 1/5
By No Slave name
Using app was easy needs option to pay using Apple Cash and or Apple pay.
Great App! 5/5
By ThaBkackStache
I am not very technologically sound, so I have very minimal apps on my phone. This one is very user-friendly and I use it multiple times a month. I love the app and I love Cinemark!
A+ 5/5
By santiagoalbuquerque
Love you guys, but for me you guys have to add a system to notify the customers when they buy a ticket to remember the time/location….will be super helpful. Thank you
So many problems trying to redeem rewards 1/5
By afajjo
I pay 10.00 a month and to be a movie club member and have yet to have a seemless, user friendly experience trying to use the app to purchase tickets using my rewards. In fact, I can log in on two different devices at the same time and see different rewards under my account. Get with your IT team and fix it or 2023 will have one less member. I’m done.
Ads on Checkout 1/5
By phantlantis
I understand the snack upsell during checkout even though it’s annoying, but now there are 3 separate ads that show up trying to sell me unrelated garbage like Apple Fitness+ subscriptions? Give me an option to opt out of this or I’ll find somewhere else to watch movies.
The app works 5/5
By Bdub24!
Pretty good
The theatre is in a really bad shape and the customer service can do better. 4/5
By dont kno wat to do any more
The Reclinables are rep they need to fix them thank you.
Fast and convenient 5/5
By Tonisellstexas
Love the fast and convenient use of the app! I can look up all movies, pick my seats, buy my food, purchase tickets and much more without having to wait in the busy lines. Loving my app!
Home of The Popcorn Guy 5/5
By Movie and Popcorn Fan
The Popcorn Guy works here. Advertising gold. Pay the man accordingly and make him even more famous. I’m visiting today because of him!
Easy to use 5/5
By The.Owl
Makes it easy to reserve tickets and buying the best seats in the theaters
Customer Service 5/5
By jcduke75
Customer service is fantastic, very nice and fast and easy to deal with!!!
Ms.A 5/5
By 03cel
Love being able to have everything on my phone especially have 3 kids under 7 and it can get crazy. It so easy and it like great feeling working my way to get something free off discount when you just want to have movie day with your kiddos.
