Super straightforward, easy to use 5/5
What’s not to like? It’s so easy to use and find bikes. I love that it tells you how many so you avoid getting to a dock that’s filled or empty. Love it.
Horrible for new users 1/5
We are tourists in New York and this system is horrible. I’ve already overpaid for either being a minute late to a docking station because it takes time is a tourist to figure your way around. I also learned later that you need to have the app in order to get single rides. So therefore we ended up paying for day passes. Unless you have the app loaded on every user’s phone you can get into a situation where you get an additional charge on your card and therefore pay more. 30 minutes is not a lot of time to get to another station and still get a decent ride through Central Park and arrive back on time without getting a late fee. Just got charged 12 bucks because we made it just a few seconds late.
Poor connectivity 1/5
On multiple occasions the app has not give valid codes to release a bike so you get stuck having to go find another bike station and wasting your time. Not reliable.
Awesome Cardio 5/5
Love love love what citi bike is doing.. hopefully they can expand more into Bushwick around the Myrtle/Wyckoff Train Stop :)
So convenient 5/5
Makes getting around checking in so much easier!
Location sometimes spotty but overall so fun
The App Is Smooth 5/5
By Charlie Akre
App is great; however, there needs to be more consistent checking of every bike’s accessories. Citibikes are convenient, but almost every bike I get on has a little something wrong with it (bell, brakes, seat, etc.)
By thetre all takem
By Sasha reviewer
Could not figure how to sign off from the app to log in with my new login information.
Citi Bike is the BEST 💛 5/5
Citi Bike is the BEST 💛
Haven’t got it quite right yet 3/5
Good program, but never bikes available when you REALLY need one.
Totally recommended 5/5
Use this and get around with ease.
Make sure you are comfortable driving on the streets and always keep adequate distance between you and suddenly opening car doors
BEWARE IF YOU ARE NOT IN NY 1/5
By Walter P Ditery
This app doesn’t tell you that it is only for New York City. It takes your money and they you find out. Hope that helps some people.
Great app. 5/5
By alex o_0
Great app. No complaints.
Easy to use an intuitive 5/5
Easy to use
30 minutes limit should either be increased or have a grace period for day passes. We paid $4 for 3 extra minutes 🙄
App is great - more bikes please! 5/5
The app is helpful and intuitive. Really enjoy the Bike Angels feature too. Just wish there were more bikes when I need them (ex. around rush hour in Midtown). Other than that, very solid!
My favorite way to get around nyc 5/5
Makes getting around the city fun and easy
Fantastic way to see the city 5/5
So easy to use and such a great way to get outside
By foxx r.
Love riding round the city but I do get annoyed when it take 10 minutes to dock a bike at the end of the ride.
Very nice app 5/5
Easy to use and reliable
Love it 5/5
By Beat e Beatz
Gets me around
Can’t believe I didn’t sign up for a year earlier! 5/5
I love how easy jumping on a bike is!! This has changed my life and it’s good for me lol
love the concept. one suggestion: add a ui feature to facilitate reporting e. g broken gears, low tire pressure, etc.
Beautiful day 5/5
Perfect Service 5/5
By Nickkkk bdd
All the bikes I used were perfect!
Best way to navigate around New York
Citibike is awesome when they’re nearby! 5/5
The way to go, faster, efficient and pretty safe!!
Great app, great membership! 5/5
One downside is that there aren’t many bikes in the UWS all the time. I hope they regularly take the bikes and evenly distribute within the city!
Love it 5/5
Easy to use
Citi bike angel review 4/5
Sometimes the app doesn’t locate the bikes and says there are less than there actually are -city bike angel
Vraiment bien (really cool) 5/5
By Petit Ours Little Beat
Très pratique, et un très bon moyen de découvrir la ville. Very convenient and a very nice way to discover the city. The App is working well and Is pretty reliable. L’appli marche bien et est assez fiable.
I ❤️Citbike! 5/5
NYC citibike best symbiotic relationship with NYC 5/5
By Acchu bhai
The citibike ride is an awesome means of going around NYC it’s fast convenient and you get some good exercise I would recommend all to get an account
My experience 5/5
Great service to have to get around the city and be a little healthier and environmentally friendly.
Great service! 5/5
By My Fanta
Enjoying the citibike!!
efficient and simple but has a few bugs 4/5
love having so much access to bikes in NYC. The number of bikes isn’t always correct. the app might say there aren’t any bikes but in fact, there’s 1 or 2 at the station. can’t pay using a commuter benefits card. otherwise love Citibike!
Docks often empty, support not helpful when issues arise 2/5
I love the idea of Citibike and when it is working I enjoy it a lot. But in Astoria, about 1/3 of the time you need a bike there’s not one within the 3 nearest docks.
I called their phone support when a bike wouldn’t undock, and they had no timeline on when it would be fixed, urgency in regards to the lack of nearby bikes, or even a fake customer service apology for the inconvenience.
I really do want to say it is better but it just isn’t.
Beautiful day to ride bikes
User friendly 5/5
Hopped on a citibike for the first time last week, 0 regrets and the App made it super easy to get acquainted with the program and help me figure out fun routes.
Good service, good application. 4/5
Good service, good application.
Super practical ! love it 5/5
bikes always available , docks to . Bikes in good shape and excellent coverage . saves a lot of money per month if you use MTA buses
Great, convenient. The stats are addictively fun to follow. 5/5
I like using the app to quickly find a station and get around. It works much faster than using the machines.
Single Payment Method 1/5
App should offer more than one payment method and allow users to choose between them at the time of unlocking a bike. Thanks
Dependable App 5/5
The app works nicely; its GPS has no trouble determining the user’s location quickly even when indoors. The information about the number of bikes available at nearby locations is accurate and refreshed frequently. It’s easy to use and reliable.
The si jest 5/5
By Ian KC
I use to escape my brother who beats me bike much faster than foot go citi bike
Great App 5/5
By easel rates
Use it everyday
WE WANT ELECTRIC BIKES!!! 3/5
By Pr0 BiKeR
To Whom it May Concern
Please bring back the electric bikes. We are very frustrated when people that are irresponsible and can’t drive them. You should put a sign on them. Use at your own risk. 🤦♂️🤦♂️🤦♂️ please. At least let me use one. I’ll pay.
This service is freaking amazing and convenient!
Still needs a bit of tweaking 4/5
I wish the app would give you options of different routes...example would be a route that may be a little longer but includes safe bike lanes the entire route vs biking on a regular street for a bit...I really don’t like biking where there is no bike lane so that would be a big improvement for me. Rather be safe than quick