Fine print 1/5
Excessive fine print. Unreasonable to read it all.
Vaccination record 1/5
It’s not a great app to update vaccination records especially if you are internationally well traveled. The app only allows you to take 1 picture of the vaccination card. Most immunization/vaccination cards approved by WHO and CDCs are “booklets’ so you would need to take pictures of the cover page with your info AND another one with the vaccination records. So I’ve had to attempt MULTIPLE TIMES, wasted hours- and it just did not work.
This app is painful to use. Very unforgiving when it comes to uploading vaccination status and super invasive— a biometric scan of my face?! Not happy but being forced to use this…
By rere mb
Jay was patient and walked me through the process. Please praise her!!
Default to wrong date 1/5
Couldn’t correctly add the date of my third dose. Defaults to today.
Needs work 3/5
I like the app, and I appreciate the feature that lets you type in your flight to calculate what time you should leave to get to the airport depending on your clear and tsa pre status, but what about time for checking baggage. This should definitely be considered for people that aren’t just going straight to the gate.
Error message 1/5
Error message doesn’t allow me to sign up and add my vaccine verification for my upcoming appointment.
Keep getting routed to open the app 1/5
I love clear but this app is not very efficient. Every time I open the app I get this pop up notification to open the clear app then get moved to the app store where you essentially download the app. However the app is already downloaded so it just says open app which then takes me to the same app I was previously on just to let me finally access the app. Like why go through all that just to bring me back where I started??
Buggy software 1/5
I tried to add my kids to the app, and the app failed big time on me: entering my kids bday is impossible and the app crashed twice on doing the facial scan
ADD MEMBERSHIP PAYMENT HISTORY 4/5
I traveled to Hawaii back in May. At the airport, i paid a time time fee of $99 (military discount). Same day, I added my wife. 2 MONTHS LATER i get charged for adding her. A Clear rep confirmed the charge should have been together. If clear adds a tab to see payment history this will decrease confusion and calls about this when it happens.
Clear Event option 2/5
By clear so good??
Froze while entering password data. No arrow at top or button to go back on that screen. The software people should have considered those possibilities, that data may need to be reentered; at least nit freeze. Powered phone down to start again.
De-bug this better!
Not intuitive 2/5
By Not Intuitive #2
Not very clear on what they want at each step
It doesn’t work…. 1/5
By missing meetings...
Nothing works on this app… it just collects your data and photo and you can’t upload your vaccine to get clearance…. SUS
Beware of this app.
They have very shifty dark UX patterns, especially around cancelling your subscription.
I signed up for a free trial and cancelled my subscription before it renewed by turning off the Subscription Renew toggle in the app settings.
I was charged for a new subscription anyway.
The email to reach support on their site doesn't work (it gets bounced back from the server) so the main contact method is set up to fail.
I now have to wait for business hours to try and reach a representative by phone to dispute this unauthorized charge of $179 for an app I won't use.
Don't sign up.
This is an invasive application selling medical information
Can’t add minors 3/5
It works great for myself. However, I was trying to add a minor and when I got to the birthdate section, it won’t let me enter a date past year 2008.
By Not Yo Average Momma
This app, is Very invasive and requires Information that should not be required.
Awful app 1/5
Forced to use it. Can’t do a simple thing like change a photo.
Way too complicated for a simple procedure. If you say you take Apple health information then take Apple health information. Will delete immediately after necessary use
Makes Covid verification longer 1/5
Skip the app, just go straight to the event, you’ll have to wait in the same lines anyways
App is intrusive required a lot of private information. 1/5
By Richard "Rick" Sanchez (C-137)
I do not like the privacy setting for this app.
Invasion of privacy 1/5
Complete violation of privacy
Will avoid any doctors in the future who require this app
Can’t add any minors 3/5
I’m trying to add my kids to my account but it won’t let me add their birthday for them in order for me to proceed. I roll to the month/day/year and then it just resets. Please fix this bug.
The app didn’t update so you have to delete an re install 3/5
The app didn’t update so you have to delete an re install
Needs some fine tuning… 3/5
Won’t let me add the correct birthdate for daughter who’s a minor. 👎🏾
By By popular demand
Can’t see what I’m typing in this review. Looks like white text on white background.
Can’t upload photo of vaccination card without edges of card getting cut.
Makes Life A Bit Easier 5/5
Using the Clear service has saved me a good deal of time and makes life in this crazy world just a little bit easier.
Zero stars 1/5
Would not recommend. Did not recognize vaccine card in my Apple wallet. Was told had to be a scan of cdc card. How do you think I got the card in my Apple walllwt??
Is our data safe? 1/5
How will our data be protected? This organization is capturing and storing biometric data and there are legal requirements for the protection of this highly sensitive data.
Shame on sdcc for forcing people into biometric collection 1/5
This company will probably sell your biometric info for profit
Invasion of privacy 1/5
Ridiculous invasion of privacy forced upon me
Did not work with apple health 2/5
Did not work with Apple health
Mid-Range Free App 3/5
Standard but fairly tedious. Redundant questions that don’t always accept my answer the first time. I wouldn’t use it if it wasn’t required by my organization.
Very cumbersome, not user friendly or intuitive. Awful.
By Monier B80
The process is too long. Too many moving parts.
Intrusive and cumbersome 1/5
Obliged to use this app report my vaccination status to get into a National meeting. Glad it will be my last one.
Can’t add verification from health app 1/5
I’ve been trying to verify my vaccine status in the app from my apple wallet where I have other health app issued and state issued vaccine cards. All SMART QR codes too. Every time I try I just get an error saying they aren’t SMART QR codes.
Can’t connect my Apple Information 3/5
Been waiting on an update where I can connect my PMI without having to take photos & upload photos
No response when requesting account deletion 1/5
Beware if you download this app and sign up. I’ve requested deletion twice now and have received zero action or communication from this company.
Never Again 1/5
Using Clear for an event we’re conducting. Our experience with Clear has been extremely disappointing. And the worst of it is that it is impossible to get anyone on the phone to resolve issues.
One star is generous. Search for options, Clear will clearly disappoint you!
User friendly 5/5
User friendly. Directions are easily to follow.
Easy and Simple 5/5
Easy and Simple
User Friendly 5/5
Very direct and easy to use. Highly recommended to anyone.
Apple health 4/5
Wouldn’t take apple health.
By Choise obe
App is terrible/ Membership is great 1/5
The membership is great but the app needs some seriously help!!
Good App 5/5
Very misleading 2/5
I tried Clear for several month for free and a couple of times I used it during very busy times in the airport and managed to not miss my flight - which was excellent. When the trial period was over I decided to cancel it because I only found it in the 40% of the airports I was flying from. I tried to cancel the services in the App. App offered me another 2 month for free instead of cancelling. I accepted and 4 days later Clear tried to charge my credit card. After the attempt I decided to cancel it immediately. I cancelled it in the App. Clear tried to charge my credit card 2 days later… Had to cancel the services via phone, chat and phone automated services… Hopefully it will be cancelled this time…