Still doesn’t work with a VPN 2/5
By MorePower12
I see my previous review mysteriously disappeared. App doesn’t function with a vpn which is quite ironic.
A company that has no support and does not care 1/5
By Ihfun
Coinbase is good when things work. There fees are high but there isn’t much competition for them yet. If you have a problem, good luck. The customer response time is over a month!! Then they don’t really help when your case comes up.
Might as well just throw your money in the river and hope it flows back to you, there is a better chance it will.
#1 onramp for crypto 5/5
By Heymattallen
Overall, my experience has been amazing with Coinbase. There is no question its the best app for crypto and the most secure.
Not a great app or service 2/5
By Farjamed
I realize crypto trading is still in its infancy compared to stock trading but this app leaves a lot to he desired. You can’t set auto buy or sell levels, it’s deceptive or at least unclear in the way it shows (or doesn’t show) your gains and losses, and when you go to withdraw your cash it is unclear as to why it doesn’t let you withdraw the full amount. I just went to withdraw and the amount available was changing each time I tried. Needs work.
Needs more basic investing features 3/5
By gulfdude
1. The fees are very high to buy/sell/convert coins. I know now that they’re public they have to pay attention to the bottom line but this just slows our ability to expand crypto trading to others seeing as even most big trading platforms like Schwab, Fidelity, etc. don’t even charge purchase fees for stocks
2. Why does it not show me my overall portfolio gain/loss? I shouldn’t have to keep a spreadsheet or use a third party app to understand whenever I want if my portfolio is up/down and by how much for each of my purchases. It really is not that complex logic to build into the code base
3. Offer more trainings, even if it’s not for free crypto rewards, but if you offered those quick tutorials for all the coins on there that would be a huge step in educating the common investor on what crypto is and specifically what each coin does/is used for
Overall a good start for an app but there is a lot of room for improvement
Worst Experience 1/5
By Purple DiamondKing
So sad that you pay fee for depositing cash into your account, fee for buying and selling. I I’ll not recommend this to anyone. Robinhood is the best! 😒
Fees, fees, fees, fees, fees, fees……. 2/5
By Raymond_Waller
You are charged $2-$3 for just about every transaction. I get it’s how they make money, but after converting money to crypto I was instantly out like $10ish just in fees. Then after watching my portfolio crash I paid another $10ish to pull my money out. Was an expensive learning experience. But I did give two stars because the app does give you access to the ridiculous crypto marketplace. I wish it did a better job of showing your gain/loss instead of just a graph. I’ll stick with my zero fee stock trading service and never look back.
Fees are Ridiculous 1/5
By hulu COMMERCIALS
Fees will eat you alive, transfer fees, trade fees… seriously out of the gate you are down 5%. Coinbase is terrible.
Complaint 1/5
By mmcpopeye
Cost per transaction is too high.
It will not work 1/5
By Lbking97
I keep telling it I’m employed it just says verification failed sorry.
I have a few problems but understand it’s a work in progress 3/5
By kwestent
My main issue have been a trader most of my life is I only buy what I have to here bc information needed to trade isn’t posted. First and foremost dollar cost average. To have to add all my trades before I trade every time is super inconvenient
Stop!!! 1/5
By cimple25
Coinbase is manipulating Bitcoin, they will disable your buying privileges and prevent you from buying the dip so their rich friends can buy in. This should be criminal and they should pay for their actions!!!
MODERN DAY THEFT/ROBBERS 1/5
By Light753
I have an account with this and my money have grown. However, they’re not letting me recover my account because I changed my phone number and could not receive authentication. I tried plenty of time to recover my account but it just kept going to the automated system. They do not have a customer service on purpose. These people are greedy and they only care about your money!!!!
Unusable and developers were no help 1/5
By CazualT
I tried this app and was trying to verify my ID. Unfortunately when I tried to use my phone camera to take the picture all I saw was black. I tried to restart the app and even redownload it as well. I tested my camera and my iPhone camera was working just not in the app. So I tried to reach out to customer service. Instead of addressing the issue I had they told me oh I need to verify my address and here are the documents they need me to upload. I responded to the email with a question about the documents and was ignored for a month and finally I get an email saying if I don’t respond they will close my case. I sent another immediately explaining it was an issue with the actual app. Tonight they sent me a feedback email asking if they helped me. I revived zero help. Maybe the camera works for others but it didn’t for me and when I asked for help I got nothing.
Fees! 1/5
By dmitriytsyganok
Outrageous amount of fees to buy and trade crypto. They automatically adjust the price you bought it for so you don’t get the fixed price.
AMP ! 5/5
By ssmtyper
They finally got AMP … !!!
Very difficult to find and sell 1/5
By jturner131719
Deposits into the account take 3-5 biz days even with a. Debit card. So you can’t transfer the funds.
Went to sell currency and it took 5 min to get through the process and lost 14 dollars. Very bad experience
Zero customer service. Literally. 1/5
By El Dorado Jim
It doesn’t matter if your app is slick. It doesn’t matter if you are the big public company in the space. It doesn’t matter if you were the first. If you literally have zero customer service such that customers who have meaningful questions about meaningful amounts of money can never, ever, ever get an answer from a human being then, well, you get 1 star. Anybody rating this company or their app more than one stars has clearly never had to interact with customer non-service before. The moment they do they’re going to come back and change their rating: I promise. Guaranteed.
Stay away!! 1/5
By Aoetrain
I requested they lock my account because of some charges I didn’t understand. 5 months later I still have my account locked and no responses from Coinbase except automated emails. Horrible. No customer service. Don’t trust them with your money.
Be careful 1/5
By lukash1976
Please be advise that Coinbase is easy to hacked. There is no customer service and nobody will help you to resolve the problem. I lost a lot of money here and can’t even log in to my account. I open 3 cases online through the email and just get a email back each time ,that the case is closed and they can’t help me.
Locks you out 1/5
By Soooolame
Locks you out and will not send an email despite advising it will. Locks out for no reason. Watch out
Fácil de entender 5/5
By Ganador222
Me gusta es fácil de operar
Learning while I’m earning 4/5
By Rassy714
I just made my first purchase! Will be happy when Bitcoin takes off again. Happy camper!
Coinbase 5/5
By Mike Truskowski
Easy to use!
Awesome site to invest 5/5
By Jesus is God 1
Super easy to move around and search, super convenient to buy and trade! Highly recommended this Coinbase to everyone!
Loving it!!!
Best crypto app 5/5
By Yambro_69
Sure the fees are a little high but I can rest assure knowing my money is secure.
#investingINtheFUTURE
Terrible set up 1/5
By CDC b VC ccb
Coinbase has one of the worst user interface system I have ever seen. Seriously needs updated
Needs a little more work 4/5
By Onthacornerdog
Haven’t got a card yet if there is one andThere should be a better way to look at your portfolio on the stuff that you own like need some sort of visual with the ones you own but overall good app
Value changes 3/5
By Jul 898
This app would improve by more clearly indicating what has been contributed vs what is invested to show overall gains/losses.
HORRENDOUS 1/5
By AwfulCustomerService
Horrendous! The worst customer service in the business. First off the indenture check they implement is a joke. Then, they don’t respond to ANY emails to customer support and will not allow me to get back into my account. Do not trust your money in this app. It is a complete scam and joke.
Great service, decent fees 4/5
By zandermander4
Everything about the app is great. But I think there are lesser processing fees on other trading sites.
No profit/loss 1/5
By Zacpierce
Coinbase provides no profit/loss tracking. This is either because they don’t want you to know where you stand or because they are not competent enough to implement this feature. In either case, 1 star.
Ease of use 4/5
By EmergentP
aside from not having my primary bank listed the app is very easy to get setup as far as funds. Making purchases and trades happens at the click of a few buttons. One thing that is both good and bad is the display of coins not availible to buy due to volatility perhaps but that look to have a lot of positive upside.
Aside from this I would and have recommended this app to others, especially as I believe enviornmentally efficient coins will stabilize on a particular coin that may not replace money but at the very least allow for easier online transactions without needing to use the bank as an intermidiary.
Good 5/5
By marvinhrn
Good
Not so great 3/5
By Suncasa
IOS app is just so so. Not very user friendly and I wish the charts were better. Love to see it set u so that day trading was easier.
Overcharged me 1/5
By KIngNaz28
Coinbase is dishonest, they said they will charge me $178.00 which is really high as it is. Then I have $477 missing right away?!? That’s a big difference and expensive right away, keep an eye on these legal thieves!
Too many fees and hidden fees 1/5
By Needs improvement 2437904
You have to pay fees for every transaction. You can convert from one coin to another and it says it is free but you will always lose 2-5+% of your investment converting. So use cash? Well back to the other known fees. You are much better off with schuab or even robinhood. Feels like a giant crypto ponzi scheme
Timing is everything 1/5
By Sandbank163828
On June 12, morning, I purchased Bitcoin through Coinbase via my bank account. Today, June 21, I still could not access the funds. So all week long, I had to decide whether I just wanted to lose money as Bitcoin prices plummeted, or lose money buying and selling back and forth and getting hit with Coinbase fees every time. If this were the an industry norm, I would still have a big problem with it. But I have and use at least 4 other apps who provide the same service, and I can’t think of a time I waited an hour.
The tipping point, though, was sending crypto from the Coinbase wallet to Coinbase, and have it sit there “pending” for HOURS.
Lastly, they make it just about impossible to get in touch with support.
Cannot Log In again 1/5
By Natestradamus84
The two factor authentication is absolute trash. I cannot wait to get my money out of this account and move it to a competent platform
Earning more crypto for learning about crypto. 3/5
By BFS_Gotti
I learned a lot about crypto just trying to get free crypto, now I’m investing in multiple currencies through multiple apps. Coinbase helped me learn a lot about the basics. There should also be a way to learn about dropshipping through Coinbase. Thanks, Alex Joyner
Misleading information 1/5
By Sphermex
Super slow transactions when trying to transfer money. Said 3 mins but it’s been an hour so far. Lost a bid due to this. The app is super slow. Very unsatisfied with transaction. Would rather use a different app.
No access to coins or funds 1/5
By cryptoJules
I tried sending Etherium ($11,000 worth) to my Coinbase account, and somehow sent the wrong type. I never received my coins or money. Coinbase refuses to send them back, and will bot relocate them to my account. BEWARE!
Excelente 5/5
By db tile instaletion
Excelente
Updated: Use as an exchange only, have a separate wallet 3/5
By DyrtyD
Updated TL;DR: Fine as an exchange. Check to make sure they operate in your state. Suggest buying and then moving to your own wallet as soon as you’re able. Do yourself a favor and research safe non-custodial storage of your crypto BEFORE coinbase gives you a reason to distrust them. (It’s a little harder than it sounds, make sure you thoroughly research wallet devs and thoroughly verify your wallet download files before you send a lot of crypto to a wallet)**End TL;DR** So, I angrily swipe-typed the below review on the day of the described incident. I stand by my extremely low opinion of their customer service, but my situation is resolved due to the admittedly adequate process put in place by the devs. It still took an entire day for me to be able to follow their instructions and transfer my balances to my own wallets, and that’s a huge amount of time to spend not knowing if you’ve just lost a large amount of money. The issue is they stopped doing business in Hawaii, and rather than a clear memo to that effect with adequate warning, they instead just closed my account citing an unspecific “violation of TOS.” That’s a HORRIBLE way to communicate their change in business policy. But it’s fine as an exchange, I guess, if they even do business in your state. **Original 1-star review**: TL;DR: Use a different service. You cannot trust coinbase. I’m a Marine in Hawaii. Been using coinbase’s basic service since 2018. Now, in June of 2021, I’ve been deployed to Southeast Asia. I tried to retrieve my account on my temporary local phone (foreign number) so I could use coinbase without the hotel WiFi. Sent in my ID scan, picture of me, standing by for any other requirements…. Then instead of recovering my account password, they send me an email stating that they are closing my account because of an UNDISCLOSED violation of their terms of service. Okay, so I’m mad, but I go and start following their instructions to move my balance to a different wallet. At which point it tells me that I cannot send any cryptocurrency at this time and please contact support. So in short: They are now holding my property on their server and I am at the mercy of their notoriously horrible customer service. This is unacceptable. My trust in this company is permanently shaken. Even if this debacle gets cleared up I will NEVER use this service again and I will go out of my way to make sure no one else that I know uses their service.
My Mistake 5/5
By Em-Tech
CoinBase quickly resolved a bank mistype and refunded back to my account. This was within minutes! I was so happy I did not have to chase my money down. Thank you!
Malísimo 1/5
By drclouus
Las comisiones por compra y venta de frío tomó esa son muy altas , parece que el único que gana dinero aquí es la aplicación , que desagradable .
Too hard to find recent purchases 1/5
By jtility
The app is clean and mostly straightforward, except there is no place that I’m aware of where you can see a running list of your most recent crypto purchases. Even if you’re just looking at one currency, your purchase history is buried, and it doesn’t tell you in that list what date you bought it. Really hard to know how much I’ve spent on crypto recently and therefore judge whether I have enough money to make a new purchase right now.
This is also true of the desktop version of coinbase. Drives my crazy.
Please add a purchases page showing the coin you bought, the date you bought it, the amount, and the price in your native currency.
Great app for a beginner 5/5
By nytireddad
Coinbase is perfect for someone freshly getting into the crypto world. Highly suggest.
Super slow service. Do not rely on this for transfers. 1/5
By Instagraffle
Tried transferring ETH to another wallet address - here I am 4 hours later. Do not even need to transfer the funds anymore as it was for a limited drop. Wasting gas all for nothing.
