Update Problem 2/5
App force me to update. When updated lost the ability to receive calls, return miss calls and voice mails. All I see is ways to pay my bill and report problem with my service, Very frustrated with Comcast and this App Updated and Customer Service.
Comcast Business 2/5
By Ortiz, G
To many outrage , in my area ,8880 sw 23 street Miramar 33025 , I’m about to change provider
Crashing still 1/5
This app crashes for me every time I select a contact to dial. No response from the developers. Frustrating.
Unable to Connect 1/5
Since I downloaded this app i been able to connect twice 😔
Worked before update 1/5
Now I can make calls only see Bill, this is not helpful anymore
Can’t use contacts with app 2/5
Up until app version 3.3.9 and iOS 13.2 I made heavy use of the Contacts button in this app. Now, however, opening my contacts while in the app, locating a name, and tapping on the name crashes the app. Being trying it for a couple of weeks now with same result. Please locate and fix the bug.
Comcast Business Mobile App 1/5
By Axel Esch
I have shared with Comcast my disappointment with the app. It appears that one bug has been fixed (i.e., logging me out when I checked, "Keep me logged in" had been fixed). But the disappointing aspect of the app is its failure to provide an audible signal if someone has left a voicemail message for me. Comcast's competitors have built into their business voicemails the choice to see a banner and/or hear a distinct audible signal if someone has left a voicemail message. Those features should be incorporated into the Comcast mobile voicemail business app.
The above is my first review...which remains extant.
My second review is also not positive. I am wondering why I receive a voicemail 12-24 hours after someone leaves the voicemail. As a psychologist with some emergency/crisis calls from patients, I need immediate notification. Patients cannot wait 12-24 hours for a return call when they are in crisis.
Doesn’t work 1/5
Ever since updating to the new version last week my comcast business app can’t make a call. After entering the number to call it goes to “initiating call” and does not complete the call.
Comcast has tried to fix but they say it’s not their fault.
Meanwhile I have to pay for a service Comcast can’t deliver.
I can no longer access my voice mails
Constant logins required 2/5
This app has changed for the worse in the last year, and it won’t save your password for 30 days anymore. As a result, you have to login every hour, and re-type the password each time, to check for messages or use the other app features. Used to be great, but not anymore. Very disappointing. I’ve called Comcast to report, and nothing has been fixed yet.
The App Doesn’t Really Work 1/5
By Capone lousy
One of the potentially best features of this app is the Mobility feature that theoretically allows you to place a call to any number in your contacts list on your mobile and have it appear as though you are calling from your office landline. After updating my iPhone with the latest iOS software, the app keeps closing when I try to use this feature. Oddly it only closes with some contacts! As if that weren’t frustrating enough, it has taken multiple calls to Comcast Business to even get anyone to look at this. Alas, it remains unsolved. If this feature is important to you as it was for me in choosing Comcast Business, you should probably look for another carrier.
Constantly logged out 1/5
Recently something has changed with the app. I’m constantly signed out, despite the “keep me logged in” box being checked
Lots of issues in the past 2 weeks 1/5
This app went downhill fast. In the past 2 weeks, this app has been plagued with issues. It's been making me log back in 4-5 times a day, and not just logging back in with FaceID or typing on my password again. I keep getting redirected to a Comcast website, where I have to type in my username and password, scroll to the bottom to accept terms and conditions, then it finally takes me back to the app home screen. After this lengthy login process, I tap the Recent Calls icon, and after about 30 seconds it says "Sorry something went wrong, please try again in a few minutes". This happens 9 out of 10 times, and never shows my call history. To make matters worse, when I follow the app support link in the Apple App Store, it just shows a useless FAQ page, and there is nowhere to get any actual support with this failure of an app.
No tablet view. No tv remote. No internet controls. Why is it so lame?
Provides zero service
Cannot Log Into App When Connected to Comcast WiFi 1/5
I can not log into the app when my iPhone is connected to my Comcast wifi network. As soon as I turn off my iPhone’s wifi and access the internet using my cell phone carrier (AT&T), the app opens without issue. I am not running a VPN. Argh!!
Comcast Mobile App 5/5
By Austin Sheridan Consulting LLC
Function is non functional
Can’t stay signed in 2/5
Suddenly the app constantly signs me out. It happens as often as 4-5 times a day. Yes, I check the “keep me signed in” box. It’s not my phone because it happens on my employee’s phone too.
Does not work 1/5
Each update get worse. You will not see your message only the spinning wheel.
Calls from Anywhere 5/5
By D&J Landscaping
During the off season, my deck is my office. Nothing better than making a receiving calls from my pool.
No notifications 1/5
I wish this app would send notifications (badges) when I have a new voicemail. It really stinks to have to open the app just to check for a new voicemail. Now for some reason I have to log into the app each time - it deal time keep me logged in any longer. Frustrating. I look forward to new updates hoping these will be fixed.
Useless- Simply a Sales App 1/5
My Comcast Business app is up to date. When signed in, there is no billing tab, no status tab, outage notifications, etc. Constant error message on home screen:
“OOPS! SOMETHING WENT WRONG ERROR LOADING INFORMATION.”
When I click on My Account, it shows “Cloud Solutions.” I don’t have cloud solutions, clicking on that gives me a screen trying to sell me cloud solutions. “Subscribed Services” tab is a sales tab for adding new services. No tab for my current internet info. Clicking on Account Details just shows my company name and my name, that’s it.
How anyone seriously uses this to mange their account is beyond me.
Not good at all 1/5
It does not work for me
False advertisement 1/5
By longtime cuatomer
Your services and apps do not work as promoted. Can’t wait for service that can replace Comcast
Limited Functions 1/5
It’s like basic features are missing. I can see missed calls but it tells me no details (I.e. the time the call was made). Pretty basic feature. Plus it will only list about 25 of the last missed calls.
App does not work 1/5
Since signing up for Comcast Business this app has been useless to me. I do not have all the features as advertised and I’ve spoken to different tech support agents and I keep getting different answers. So disappointed.
It Keeps Getting Worse 2/5
By Brian 66
This has never been a good app. It's definitely not a 'business' level app.
The current version does not keep users logged in and Face ID does not work.
Additionally, it does not allow notifications for new voicemail messages. Also, it would be nice for the 'be anywhere' feature to be set to turn on/off at set times. Currently, the feature must be turned on/off manually.
The voicemail transcription is pretty good and the call log is a nice feature.
Great app 5/5
Poor performance 1/5
By Omi Narang
The app logs you off frequently despite checking the box “keep me logged in”and therefore fails to perform as it should. The phone was switched off and on several times . The app was removed and reinstalled several times.Comcast support contacted several times and all recommendations implemented. The problem still persists. Users should pay attention to this before downloading this app.
Horrible customer services 1/5
By danila kartashov
Nothing gets fixed , numerous calls with agents and supervisors .. nothing resolved , filing a consumer complain next.
What happened?? 5/5
The app was fine for a while, however in the last few weeks I haven’t been able to forward calls or view missed calls! It’s like something went haywire with the update! Can you fix this please?
Problem with new business account 1/5
By D the redhead
For some reason I had 2 accounts. Causing a lot of mixup with passwords and features as well as when I try to pay my bill. Had to call in several times and for long times and still not correct. Waiting, may have to close new account.
Live streaming 4/5
Sometimes the livestream is poor. Not good as it started out to be
I didn’t request a password change... 5/5
By Aunt Francis
I received two password reset codes today via text... I did not request a password change... I am the only person listed on this account... Please help...
Don’t ever use this service. 1/5
I never realized a service could be this bad. Please for your sanity and your customers never use Comcast! Never! If you want more details, give me a call...oh wait... you won’t be able to get through because I use Comcast.
I can’t see all the recent calls. It got deleted so fast by the next day
Update made me unable to use 1/5
The app keeps putting me in a loop and unable to use it. When I login, it says I need to update so sends me to the webpage and when I sign in it says all set and sends me back to the app. When I sign in again, it does it again...over and over. I deleted the app and tried again and eventually it worked to have I do the loop again the next day.
Works well, missing Apple Pay 3/5
My home cable allows me to pay with Apple Pay, I wish this app allowed it. Taking two stars off for now because it’s a really useful feature.
Won’t save the password. 2/5
Having to log in with the password every 30 days is super obnoxious. FaceID should work. Nope. Lame.
Missing Apple Pay 2/5
The one thing I hate about this app (pretty much everything else is perfect) is missing support for Apple Pay which is what I use at home to pay and it makes it so much easier. I’m literally marking this 3 stars off for being behind the residential app. I’ll give it five stars when I can can pay my bil via Apple Pay.
Be Anywhere Feature Not Working 1/5
This app used to work seamlessly and allow me to take calls on my cellphone anywhere, but now it’s reliability is unpredictable. Sometimes to VM will transfer over to my cell (instead of going to the landline) and sometimes it will transfer to my cell before I answer, effectively shortening the ring time which does not allow me to answer it.
App Doesn’t Help At all 1/5
By DJ Squeeze and Nem
In the description it says you can make calls and manage your phone line, but the app doesn’t allow me to do anything on it regarding my phone line. Very frustrating.
No value to app 1/5
By pharmacy senior
The app does not provide access to any of the Comcast business features. It basically just shows outages.
Poor, poor service 1/5
By Missing Colorado
Recently, I have noticed my number of referrals dropping since I have switched to Comcast. I have set my phone to forward to my mobile. I just tested my business phone and it rang once, and then silence (not my voicemail, nothing!!).
It’s okay 2/5
By Willie Bangg
The notifications do not work and the design is not the greatest.
Make a better UI and tie it into quicker customer service for outages. Take it back to the developer drawing board, please
No phone management 1/5
Just downloaded the app but I’m only getting home and account buttons and the home screen only shows service requests and service outages. Can’t get the phone pad to dial or listen to voicemail please help
Call forwarding 4/5
I have been using this app for about 3 months and it has repeatedly dropped calls when in call forwarding.
The other feature of calling from the “beanywhere” seems pretty hit and miss.
Logging in can also be an adventure and the network failures are 3 and 4 times a week which is not good for a service business.
Don’t rely on Comcast for a business solution.
App doesn’t work 1/5
This app is a failure