Logs you out on updates 1/5
Nothing more frustrating than to launch your app to be logged out. By the way, Costco, take a hint from Sam’s club and upgrade your app for self check out.
What is going on? You’ve now obscured the screen with a quick actions bar AND a persistent “add to cart” button that literally makes reading reviews impossible. What thinking person would think this would boost sales? You’ve broken the basic ability to navigate within the app.
Unthinkably Terrible App 1/5
This app is the rare parts of Costco where it actually fails its members. This app is so backwards, so difficult to use, and so buggy… It literally makes you wanna cancel your Costco membership.
I expected better 2/5
Costco, you are great in pretty much everything except this app. This app is Bush League. It’s hard to find things, it won’t search by UPC, it won’t let me email my list to myself. Spend a few bucks and get this app redone with a professional so that everything about your organization is great.
Shame on you Costco 1/5
I don’t know what Costco management is waiting for to replace this stupid useless app? Please visit Sam’s club app and see the difference
The store is great the app is awful! 1/5
By Every username is taken
I seriously consider switching back to sam’s everytime I try and use this app. You can’t search inventory in the store to price things, do pick up orders or even get the stupid sales flyers to load. It crazy to me that store with so many vegan, GF and healthy options would be so out of date with their technology…
Horrific User Experience 1/5
I never write app reviews. I am now here writing a review of the worst UX of an app ever. First off, you can never stay logged in. The functionality of going back a screen rarely ever works. The category location and the picture/description layout is not user friendly. Geolocation on it is non-existent. Being able to build multiple carts for the same day/warehouse/delivery would make things so much easier. Instead of just dropping things off my cart when they are unavailable, having them drop to a future reminder sub-basket. Then when shopping again and those items are back in stock a reminder could flag you to have that item added back to the cart.
Shame on Costco for this app! 1/5
No in-store inventory.
Lag lag lag!!! Even with WiFi and full reception. It’s horrible.
I love Costco. Love their products. But this app has been horrible for YEARS! No excuse to keep it this way after all these complaints. Please fix this.
Show in store inventory (unless they want us to come to check if something is in the store for ourselves and end up spending $500+ on something we had no intention of buying… in that case, that’s really smart on their end. But inconvenient for the customer.)
I was told I could have my membership on my app incase I forget my actual card. I downloaded the app and it won’t let me sign in because all it does is Face ID. I’ll go to another tab and o can’t do anything because Face ID continues to pop out of the screen for no reason every 3 seconds
terrible app 2/5
cancels most orders placed. even by longtime Costco members. just crazy that this is a real company.
Packaged web site 1/5
What is the point of installing an app if it functions just like the web site? For starters make the app remember my login - even a browser can fill in my username and password, this app cannot!
Almost everything in this app also works on the web site. Dubious usefulness.
This App keeps changing my Warehouse settings without my permission.
This has become quite annoying, please fix this issue!
App doesn’t work. 1/5
App doesn’t work.
Terrible app 1/5
By jo squared
I signed up for membership last year. When it expired this year, we signed up under my husband’s name. There’s no choice on the app to show receipts that were under my membership last year. I can’t shop online on the app because it keeps showing that my membership is expired. I’ve also changed the location for my “preferred” location, but it keeps showing Costcos in different states. Yes, it’s nice that I can see both membership cards on the app, but you can’t use them at the gas pump.
Apps work Great!!! 5/5
By Hien P
A few years ago this apps was so bad. Now the apps is amazing! I enjoy it a lot! Thank you Costco for making it better!!
Costco online price scam 1/5
I am a loyal Costco shopper for 20 yrs— no more. How did it take me this long to realize that online prices are up to 50% higher? Please do not use the app unless you enjoy getting scammed. Costco did irreparable damage to their brand.
Costco really needs to work on their app 1/5
Downloaded the app and tried to verify my account. It kept saying that I needed to go to my Costco warehouse to verify membership for the app. Went to my warehouse and they couldn’t even figure out why it would not let me verify my membership on the app. They gave me an 800 number to call. I Called the 800 number that had an endless automated directory that had no department for IT services.
Where’s my review?!?!? 1/5
By Debt Free Is Less Stress
So after fighting with the app again today, (having already done a bad review today), I was going to add that even though I’m signed in I have to repeatedly change my local store, it always resets to a store 100’s of miles away! But since my review is GONE, I can’t update that review because SOMEONE TOOK IT DOWN! Where’s the integrity in that?!?!? This app is literally the worst thing about Costco! Someone needs to completely start over and do it right the only area that Sam’s kicks Costco’s butt is the app!!! Sick of fighting with it. Deletes list every time, gets worse with each update!
Leaving Cost o for Sams 1/5
The app is terrible. Downright bad. Like don’t waste your time. They also charge shipping per item you buy. Not as a whole but for each and every single item
Can’t order without THEIR Citi card 1/5
You can’t place orders without having a Citi card through Costco. Got all the way up to checkout before I was informed.
Buggy and low quality 2/5
Bugs and crashes regularly. When checking out for an online purchase, I’ve had to restart from the beginning multiple times. Billing Information and shipping information never saves, forms keep getting deleted during data entry, cart contents get emptied….a real CF.
Get it together Costco!!
The worst major retailer shopping app! 1/5
Get with the times Costco and fix your App! This is the most clunky disorganized app available by a major retailer. Absolutely worthless.
App is disappointing 2/5
By No lunch for me
This app could be such a useful tool, but falls way short. It’s great for locating a warehouse, seeing gas prices and buying items from Costco.com. It lacks the ability to find out if an item is in stock at a warehouse or even list most items available in the warehouses. This app is old-school and needs to be brought into the current decade!!!
Needs a ton of improvement 2/5
By "Steve" from customer service
Bare bones app in need of improvement. This app does not have scan functionality; you should be able to scan as you shop, sync up at checkout and pay. The shopping list function is awful and doesn’t tell you where to locate the item in the store. Lastly, for some bizarre reason, once I’ve selected an item, I can’t see customer reviews. I love Costco and find it hard to believe that a great retailer would have such a lame app.
Horrible app. Constantly clears out your shopping cart. 1/5
On top of that sams club not only works smoothly & doesn’t clear out cart for no reason. I can also order for pick-up & get my items put into my trunk for me. OR they let you scan your items on the app & pay & simply walk out. Costco really needs to invest in these features that have become fairly ubiquitous @ other grocery stores. @ the very least enchance the app so it doesn’t remove items from my cart if I close the app for 15 minutes to return to an empty order.
Horrible App 1/5
I can only shop online. This app is horrible and am so disappointed after purchasing a membership. Sam’s app runs circles around you guys…..do better!
Subpar at best 1/5
I don’t understand how such a big company has such a terrible App. It has many glitches and shortcomings.
I sell smartphones for living.
I ran it on a new iPhone… same issue.
Worst app 1/5
Need a lot of improvement with loading the app and data/products.
Freeze with any search, does not load account information. Useless app.
Beware of hidden deivery charge 1/5
By dissed customer 999
instacart sneaks on a big delivery charge.. They are the delivery service that Costco uses.. .. Beware
Useless app 1/5
It’s always been a bad app but now it’s just useless. Sometimes the main screen will load but that’s it. Can’t go through anything from that point. 99% of the time nothing loads.
Not terrible, not great 2/5
I LOVE Costco. But this app is not great. I really wish there was a store map and a way to check if a particular warehouse has something in stock! It’s also slow and there’s a lot of buffering. Hire some techy people and improve this app PLEASE!!
Decent app but absolutely LOADED with Trackers 2/5
I’ve been a Costco member for decades but I had to delete this app. It is out of hand with trackers which also makes it a liability to use.
Turn on app privacy report on your device, you’ll see it’s high even compared to the 5 largest retailers’ apps.
Costco if you’re listening, your members care about privacy.
Costco is losing business because this app is horrible and I can’t get what I want from the store in the app. So disappointing because I love Costco :(
Mobile services unavailable ❓❓ 1/5
Update: This App is completely useless now, can’t even browsing ‼️All I see is “mobile services unavailable “ when I open the App‼️‼️‼️
This App is getting worse each update‼️Why‼️Why‼️Why‼️🤨 It’s completely useless now‼️‼️‼️ This app has become unusable, now it seems fixed the language setting issues, but then 95% of the time is not loading, all I’ve got is “Costco Mobile Services Unavailable” 🤔⁉️; when everything is working with my iPad except Costco App🙄 I just can not believe this is come out from Costco‼️😐🤢 As more people shopping online, the App should get better, not worse, period‼️🤨 I don’t know what’s happening with this Costco app, they fixed the sign in issue, but now out of the blue, there is a pop up asking to set the language for the app, why, why, why⁉️🤨 I’ve been using the app, the next day opened the app (I didn’t update the app, just using it), saw the pop up with no good reasons, makes me don’t want to use it anymore❗️I just can’t believe this Costco app is getting worse and worse‼️🥴 The app is broken‼️🥴 I used to be able to sign into my account in the app & make purchase, till two days ago, out of no where, I’m not able to sign in anymore⁉️ What have they done❓❓❓ Now the app is useless except for browsing🤨🥺🤢
App issue 1/5
Simply i love Costco I just don’t like their app. It’s the worst shopping app that I have ever tried.
For a great company like Costco they should put more investment towards their online app.
Basically a browser for their website 1/5
By William Yin
This app is basically a browser for the website. Not an optimized mobile experience at all. Page loading time is ridiculous for 2022, if they load at all. Need to learn from amazon for their IT expertise.
Terrible app 1/5
This app is really bad. There are a number of issues. For chat support, you have to re-enter all account info, name, member no., email, just to start a chat even though you are already logged in to your account. There are also login problems. It doesn’t stay logged in when you click on a link at times. It often takes you to its own browser for product info and you have to log in again to see the price of an item. The search function is poor. When I put my curser in the search area, there are no previous search criterea listed, so I have to retype every time I do the same search again. The shopping cart is fickle. You see it then you can't find it. It comes and goes. I love the warehouse shopping experience at Costco, but I'm saddened that they would allow an app as poor of quality as this to represent them. They need to hire some Amazon software engineers to get this right.
Costco uses XPO to ship and it’s been terrible 1/5
By Nor-cal sepo
My family bought our first house and my order through Costco.com was the first thing we bought and it’s been a nightmare.
Costco is using a shipping company called XPO to deliver appliances. XPO is incompetent, lies, and delays deliveries (for me it’s been a month). This delay has cost my family over $500 and Costco will only reimburse me $150. I could have had my items delivered weeks ago and saved money had I used Sears Homestore or a local company. Worst experience ever. I will never buy anything from Costco.com again.
Warning: this app will bring you to App Rage 1/5
It’s like road rage, but for apps. Slow, ridiculous to use.
One of the worst shopping apps! 1/5
By Big Daddy Cool10
I'm a never of both Costco's and Sam's. I prefer Costco's. However, the Costco app is lousy, almost useless. It's lacking many, many useful features compared to Sam's app. It's also very slow.
Sam's app is a KILLER!!! Please do something with the Costco app. It's much needed!
Trouble Slow login with this app. 2/5
Not sure what happen to the app. It was perfectly working good until October 2021. Not sure what going on. I hope Costco get it fix, it’s still happening. I have try deleting the app download again still the same thing.
App is running slow 1/5
Please update app it is loading extremely slow
fix your app pleeeaaaase!!! 1/5
several options on the app never work, ever.. as much as i spend here, it would be nice to have a user friendly app that works!! everytime i do a delivery online, it doesnt reflect my costco account.
App simply does not work 1/5
By Forgot To Bid
Doesn’t work. Fails. Can’t login when it changes the letter B to @ and then when you use it without signing in it goes into loops and fails
I saw the app add banners at the Costco in Ft Myers. I thought that finally they would copy Sam’s club with the scan and go. But noooooo. This scan and go is why I use Sam’s more than Costco. The conviniese is too much to pass. Costco get updated with the 21st century.
App is worthless 1/5
The Costco item numbers in the “Costco Connection“ Costco’s own magazine cannot find the item number. The app is useless and good for nothing. Constantly disappointed!
Does not work for international card 1/5
I have costco card back from Korea, and cant use that membership # to verify membership in the app.
I like shopping at Costco but this app is useless. I have to go to the website to order stuff because it isn’t available in the app. Then I have to go to the app to change anything like my credit card info. The back and forth is a pain. I already drive an hour just to shop at Costco. Not winning points for renewing my membership.
Even on a fast, solid wifi connection this app cannot seem to load anything. If you’re trying to actually use the app, 99% of the time you’re better off using their website. It’s been a constant source of frustration since I’ve been using the app with seemingly no fix in sight.