Garbage App for a good store 1/5
I hate apps that are just a web interface. And it has issues, it won’t let me put in my cc and half of the stuff they sell isn’t on here. I just came from sams club and their app is superior in every way.
Worst online service 2/5
Some items there out of stock already at the moment of posting and other items with online orders only not available at all ... SHIPPING SERVICE IS much worse always the estimated delivered date are fake, my previous orders one of them received after 17 days and the second one after 21 days and both of them as they provide me deliver between 5 to 7 business days ...
I love shopping with Costco ,but need to get more attention and improvement about the website.
Love Costco but Hate the App! 1/5
This app is so outdated, the user experience is awful and I can’t figure out what’s in the store or just online. I am unsure who thought it was a good idea to send folk to Instacart (which is a far greater user experience) however the cost doesn’t truly reflect what it would be if it were purchased directly from Costco. Invest in technology and update your App Costco! The tech debt you would incur will reap great benefits to your customers which in turn benefit the company. I give that feedback with much love and free of charge 😀
Where Is Apple Pay Support? 4/5
Please support Apple Pay for online purchases.
Battery hog 2/5
This app consumes more battery than any other app I use, according to the battery usage report, all while in the background. Otherwise the app is serviceable and manages anything Costco related I would want to tackle on my phone, just with minimal flair. Fix the battery consumption please.
Please use this shutdown as an opportunity to update this terrible app. How does the search feature not even work!? Useless
Battery hog 2/5
Over last 24 hours: 2m on screen, 4h 21m background activity. What in the world? Over the last 10 days it logged 14+ hours in the background activity...
Is this some kind of a spyware or really bad dev practice?
The UI and navigation are from another era for sure. Unfortunately, not from the future - more like the early .com era. I suppose it does the job but that crazy battery hogging must stop! I uninstalled the app - gonna use their website for now.
Needs UI & UX Update 3/5
By Jeanelle S.
Clunky outdated design, poor UX and UI. Needs major updating. Hamburger menu is dated. Need better navigation system. And please stop logging me out lol I hate having to log in every single time I use this app. Ability to pay with Apple Pay would be great and make the checkout process faster and seamless. I think this is the only app that makes me prefer to use the website instead lol
Very disappointed 1/5
By 15 disapointed
I downloaded this app so I could look up food prices like hamburger buns and it wants me to see bunks. I tried several different ways and get anything but BUNS! A real disappointment!
This AP needs major improvements 1/5
Can’t believe this is where Costco is with their ap in 2020. 10 years ago maybe - but an embarrassment in this day and age.
Fire the programmer from 1980 2/5
This app is seriously handicapped. Costco stuff is great, but they need to modernize this app. It’s very jerky, limp, and suffering from heart disease. Need I point you in the right direction? Look at the #1 e-commerce retailer (starts with an A).
I was going to write a review about how outdated and not user friendly the app is, but I see plenty of others who have already done that. It’s years behind many others, which is really surprising for Costco. They only sell products that are top quality so I am really surprised that they let this app be used as it is far from that.
Can’t register with a secure password 1/5
The sign up is a web view that has copy/paste disabled. This means I can’t use a secure password, and you probably can’t either, making all Costco and all of its users an easier target.
LOL this app really stinks 1/5
I am literally at Costco, and to test the app I search something like “fish sticks” which is right in front of me so I know it’s in stock...It pulled up “file stock”....Useless.
Useless app 1/5
This app looks like 5 years old and there’s no scan and go function like Sam’s Club
Overzealous verification process 1/5
Once I installed the app, and logged in, it requires me to come to the store and verify my information. There is no other option to do any other way but come to store and wait in line. Not even a two step authentication factor or anything. It is not like they can’t use my information to verify my credentials once I logged to the app.
Broken for iPad 1/5
sign in over and over but never get signed in. Thanks for a new rock to push.
Bad search 1/5
When I search for example for beef, the prices shown without the amount of lb. The search also isn’t accurate at all. Learn from Sams club app!!
Do not buy anything at Costco.com 1/5
Ordered something 8 weeks ago.
App said 1 week delivery window with earliest in 2 business days.
3 weeks in the order was not even processed.
I asked for a refund.
Till now, I haven’t seen my money back, always being told system issues after being on hold for 1-2 hours every time.
They do not operate together with the walk in stores so you only option is to call in.
COVID-19 Makes Apps Crucial 1/5
I love Costco but now I can’t go in stores. So I order everything from Kroger, Sam’s, and the Walmart Apps but not from Costco because the app is impossible to use. For example Costco could have an item(s) in stock and in spite of searching for it under various names the item(s) never shows up by any of the search names yet you find if by chance looking at something else. So with COVID-19 in play this app puts Costco at major competitive disadvantage to the other guys........ Also marking up the 2-day delivery prices vs the “In Warehouse” prices also makes Costco less competitive.
No Apple wallet 2/5
It’s nice it lets you store a digital membership card, but why on earth can’t you add it to Apple Wallet and have it automatically show on your lock screen when you’re at a Costco?
This app needs to be brought up to speed with the times. It’s like everybody else is streaming video but Costco is trying to sell you a VHS Cassette
Compromised app 1/5
By Adam Sinnary
Logged in, it kept asking for my password then asked for identify information like where I was born and what not. Entered a few incorrectly on purpose and everything went through. Shortly after I received several credit card fraud alerts that someone has been trying to purchase from both Costco and door dash
Doesn’t support password managers 2/5
You can’t paste you password into the app making it hard to use a password manager. Do they really expect me to type BHBM8EtzHT*gsr*fp8BX accurately?
Can’t Checkout! 1/5
How does the best store in the world have such a bad app and online experience.
I can’t view my cart or checkout! It’s been like this for weeks! How is this possible in 2020. Don’t you want money?
Keep Me Signed In PLEASE 1/5
I can deal with the outdated shopping part of the app, but please keep me signed in. If BJ’s, Walmart, ShopRite, etc. can do it, so can you.
It’s useless 1/5
They over charge for everything online it’s insane, you can’t even look up items it’s the worst app ever they need to spend some money on their app and cut the cost on their online to match their store prices
It does not accept my membership, although it recognizes the number.
No customer service! 1/5
By Disgusted ex-costumer
I’m very dissatisfied with the lack of customer service. I ordered a $1000. Mattress 4 weeks ago and still no estimated delivery date.
No one to talk to at Costco customer service, I leave messages and no one returns my call.
This is the last time I order anything from Costco.
When I ordered the mattress it said 2 to 4 weeks delivery.
I’ll give it until Tuesday 6/23, 5 more days, and if my mattress is not delivered by then I will cancel the order. And will demand my money back.
It’s ridiculous that you can’t even get someone you n the phone to follow up on your order.
Wonderful company and yet a crappy app 1/5
Why do Costco hate their techy customers so much?
This is a disgrace for such a lovely company.
The app is by far the worst of its kind inthe market. Embarrassing.
App doesn’t reflect items in stock. 1/5
App doesn’t reflect items in stock. I’ll have items in my cart and try to check out only to receive a message that says “ due to inventory changes, item ______ in your cart is no longer available. This item cannot be purchased at this time. Another MAJOR ISSUE is that they have three separate modes of delivery and three different carts depending on the mode of delivery (same-day delivery, two-day delivery, and all the other deliveries it take longer). It’s very confusing and difficult to access the three different carts easily. Then to view my shopping list I have to sign in every time even though I’m already signed in.
App can’t open 1/5
Your updates did nothing to fix any bugs! The app doesn’t even open! It flashes open and the crashes! Has been this way forever!
App not working 1/5
The Face ID is no longer working and when you try to add an item to cart the message says”2550cmn310e the system is unavailable due to (0).
Pretty useless app 1/5
Without in store check out, this app is fairly useless. Yes, I can show my card on it, but have never had any need to use that feature.
Payment method 1/5
Mobile self checkout would be a game changer
No apple wallet support 2/5
App is ok out dated. Please make so you can load membership card into Apple Wallet. Also make it easier to order contacts for delivery.
It’s the AOL of apps 1/5
This app is pretty bad. Most days you can’t even log in. On the days when you can log in, boy howdy is it a bad interface.
Costco is clearly able to benchmark this app (and website) to that of their competitors and it’s evident that e-commerce is not a priority. This is a pitiful Web 1.0 design that is so frustrating...trying to zoom on a graphic of a product (and it disappears as many of them do) is what led me to write this review. If I ran e-commerce at Costco I certainly would think twice before I described my accomplishments in flourishing terms on a resume. I love Costco and have been been a shareholder and member for decades, but there’s no excuse for failing to modernize the online experience.
The Worst App 1/5
By Loves Costco
How does the best store in the world have the worst app? Costco time to start over with the app! Sure I deal with it because I live by the philosophy of “Check Costco First”. Please fix your sorry app!
New update STILL not working 1/5
By My 2¢
UPDATE: App keeps getting worse and worse. Images won’t even load with newest update. Come on Costco.
When shopping for clothes with new update, optional pictures and color choices do not show.
There is just a big white gap where these pictures used to be.
Battery drainer 1/5
This app uses your battery 100% of the time in the background when opened. This is not a GPS app, there is no reason for it to run the background. Please update.
Has bugs... 1/5
Just updated app and tried to use. Looks like the adds on front page don’t work - can’t see them.
Face masks 5/5
By rich schiller
Kudos to costco for requiring face masks, great job protecting your customers, i wish all stores did that, but they dont
Buggy and useless 1/5
Just updated app 6/14/20. Now useless. Don’t update. Waste of time.
Impossible to find anything 1/5
By Pie In The Eye
I’m new to Costco. I joined because of all I’ve heard about the amazing selection of low-carb and keto foods available.
It’s impossible to locate anything in this app.
A search of “Keto” turns up a couple of powders
A search of “Low Carb” comes back with zero results
A search of “No Sugar” turns up...sugar.
This app is totally useless.
No FaceTime or automatic sign in 1/5
Have to login manually every time I open the app in order to see members price , adding FaceTime or remembering credentials functionality would be nice for hassle free automatic sign in
Fix your app already!!! 1/5
Please update, fix, renew or whatever you have to do, your app already! Sometimes I can’t see the items in my cart when there’s items in it. Other times I have to sign in a million times over and over again, and other times it glitches! Please fix it already! I can’t even do it on the website itself. The purpose of online shopping is to FACILITATE shopping, especially for people who can’t go the grocery store all the time or live far away from town! It’s supposed to be convenient! Please fix it!
I find the app to be non-user-friendly. I can’t even scan my membership card to the app without going to their store.
What Costco really needs is an app that is store friendly to show you where things are in the store. The app should also make the Costco membership card access adaptable to Apple wallet so I can use my phone to get into the store.
Need Scan and go! 2/5
By calc issue
This app is pretty archaic compared to your competitor like Sams club. Costco has better prepared food, pricing, is overall a cleaner store. Etc. but this app is pathetic. I suggest you research Sams app and one into the 21-st century. Especially with providing the scan and go!