By Rob dollaz
Ordered a 110$ item and i cant see when i will receive it anywhere on the app also no tracking details in the app or email! Terrible.
Digital Membership 2/5
I downloaded the app to get a digital membership card but I can’t find the link to do so. So I can’t’s see much benefit to the app.
Totally ridiculous 1/5
I have been unable to log into the app since renewing my membership since November. I’ve deleted and reinstalled the app and I still receive an error message. When accessing my account, the page is outlined in red, with a message that states that my membership has expired. There is a renew button which just refreshes back to the same error message page. My membership was renewed at the time of expiration btw. When I attempt to sign-in, the login page is displayed and I enter my info, and again the page just refreshes back to the login page. This is unacceptable and totally ridiculous. Why even have an app that literally does nothing as it is. You can’t check local club pricing, or shop and pickup. There is an upcharge and delivery fee for items that you can see and order online. Meanwhile one has to call the club and bug the employees there just to find an item price or confirm if an item is in stock. Total mess.
Horrible app 1/5
Crashes, doesn't load, Costco is amazing, their app is miserable.
Search could use help 4/5
Two ideas or areas that could improve. The search appears inconsistent. I found wire shelving once and could not find it again although searches brought up similar items but definitely not the one I was interested in. Related to the first item, it feels to me the ability to save an item and retrieve it is over complicated.
The most ridiculous roundabout App 1/5
By Savanha B
The app is extremely difficult to work with. For example I will type in half and half creamer and get spoons. I will type in laundry detergent and get clothes. I will type in romaine lettuce and I get directed to the website and lose everything in my cart to start over. There’s no way to order and pick up. My cart is constantly changing because it skips from app to online. It has me signing in multiple different times and takes hours to complete an order. When I think I finally have an order together and go to check out (or try to) it combines different orders (from app to site) that were lost but now all of a sudden found. It is the most difficult and frustrating App to work with.
Canceled membership after 15 years 1/5
Most of my home is stocked with Costco purchases. After spending an hour and a half shopping at all local warehouse during this pandemic, the lights turned off. Of course I shop at the end of the day because that’s when the least amount of people are there. Except this time somebody that works at Costco took my cart, because when I turned around it was gone. I called customer service simply to ask for my annual certificate to be sent to me in the form of a check since I couldn’t spend the money tonight, and I was met with rudeness and a lack of empathy. I canceled my membership. I will never visit Costco again unless the president himself sends me a letter apologizing on behalf of his company. As nice as one can, I told the lady to go f-off at the end of the call. She told me the exact same thing back. Awesome customer service.
Great warehouse. dismal app. replace developer 1/5
Needs work. Chat service starts you at back of line every time your screen turns off. You have to constantly keep your screen from turning off or you lose your spot in line. Items in cart can’t be removed—so you get constant reminders you left something in your cart.. you search for cookware. results give you watches. items ordered are later cancelled because not in stock. can’t remove items from cart. the list goes on and on!
Steals data 1/5
This app reads whatever is in the system clip board (whatever you last 'copied' to paste somewhere else) every time it is opened. Costco has no legitimate reason to do this. Uninstall if you value privacy.
Unable to login 2/5
The app used to be ok but I have been unable to log into my account via the app since mid-November. Able to log in via website but not the app. Not being able to login means not being able to use the app as my membership ID anymore. Very disappointing.
Primitive app 2/5
They want us to use the app instead of showing the card at entrance, yet they don’t offer touch or Face ID feature for quick access to app. A lot of features not available on the app as opposed to the desktop.
My Pillow 1/5
By Patti E
Drop your contract with this vendor immediately. His irresponsible behavior, writing insurrection instructions for a president impeached for inciting insurrection is not someone to associate with. I’ll boycott CostCo until you do.
The app couldn’t be worse 1/5
I am horrified at the user interface of this app. For a multi-million dollar business you would think they would invest money into a more user friendly app in the age of tech. You cannot search for things easily and sometimes not at all. You don’t get an accurate view of pricing or availability. The app has a serious lag. I’m perturbed by how archaic it is. The pricing is not transparent, probably to get people to go visit the store I imagine. Members deserve transparency.
Horrible app!! 2/5
I have updated iOS and app and I am still unable to sign on through the app and view past orders. I have to use the website instead. I just don’t understand how this app can be this horrible and filled with problems. Costco should put some effort into fixing these issues if they want to continue being the “ shopping warehouse” leader. In this day and age for sure individuals need to be able to use their smartphones for shopping as well as account information.
A slight suggestion 3/5
By Rich Duarte
The app is ok, I just have an issue when I check the membership tab. It get so bright it just hurts to look at it. Please fix that part.
Could be better 2/5
By Big Bro Panda
I like that i can use the app in place of my card. Besides that not very user friendly. I think the biggest draw back is when I want to compare on there app with a product they have in store. Infrastructure not built to support cell network and Costco is always pack it does not help. The photo centers, food court etc not connected user has to crest other account. It feel like the app is just web browser with a Costco custom.
Overall poor app consumer journey 1/5
I love Costco but they really need to come into the current retail environment. The app is quite useless and pales in comparison to that of its competitors.
COVID has forced the retail market to adopt digitally faster than they thought they would but Costco is behind the curve. Basic functionality that others have is not here. The app also has errors. For example, you can’t add product to the cart.
Awful App 1/5
Do the folks that built this App...use this App? If they did it would be better! Why would your chat refresh and make me start talking with someone new? I got out of the App to get my membership number? Came back chat history was gone!
Where is travel and car rental? Once you actually find it...to rent a car you have to log in with a different login!
Retail and online platform doesn’t talk to each other. I ordered something I need to return. I can take it to retail store but I have to call Costco online to let them know. Why not upload a receipt to the app?
I’d rather work with Costco than other Online retailers but your App makes it difficult.
Absolute trash 1/5
This app has been poorly designed and glitchy and essentially useless since the start and has not improved. Costco had better shift it in to high gear immediately if they want to stay relevant.
A Decade Behind The Curve 1/5
By Computer 4
Virtually every supermarket app has a function where you can choose a store, then search for where you can expect to find an item in the store, not Costco. Their app still appears to be a web app in an app wrapper. Heck, when you conduct a search it even prompts you to “search Costco.com”. There is no attention to detail. From load times to layout, everything about this app screams amateur hour. Costco might be better off without an app.
Costco Canada 1/5
By Jen- Canada
Why does this app not allow us to put our postal code in to verify our digital membership?!? Ridiculous! I can’t shop without it!
Feature suggestions 4/5
Great app, but if you could add the feature where you could pay as go taking the items in the store so you don’t have to make a line to pay at the store. Sometimes we spend a lot of time in the line to pay, and that feature would be a great help, more now during the pandemic it would be great! Thanks for your time
Supports Made in china 2/5
The app, used primarily to find fuel prices, seems to work fine in that aspect of it.
I don’t like ordering from the app because Costco seems to support comminist china.
If I am unable to see where the product is made, then I may be supporting communism without my knowledge thanks to Costco.
Shopping in store, aside from the long lines at checkout, is better as I mainly only buy food stuff, not made in china as far as I can tell, and can check packaging on other items to make certain it is not made in china.
By Andrew L P
I really like Costco, but I strongly dislike their app. I use it begrudgingly. It is painstakingly glitchy and slow. It’s kind of embarrassing that a company like Costco has such a subpar app. The app gets the job done for a limited variety of Costco essentials, but is not enjoyable to use. I realize their focus is to get people into their physical stores, but one would expect at least a little more money/effort to be directed to a better functioning app.
Costing you millions 1/5
This terrible app is costing your company millions of dollars in sales because you are paying some garbage outsourced engineers to maintain it. Literally a web wrapped app which is so simple but they mess it up. Also you probably don’t have product managers because your company is run by real life dinosaurs.
Works fine 2/5
My only complaint is that I wish the app had the option change my picture or maybe add the membership to the wallet so it would be easier to access the membership at the checkout
Interferes With Screen DiplayBrightness 1/5
Every time you display your membership information your screen brightness setting is overridden to the max. Might as well look into a flash bulb. Deleted!
Terrible App 1/5
Once you’re locked out it’s a nightmare to get logged back in. You have to call their customer service the number you get at Costco to get any results. NOT USER FRIENDLY! NIGHTMARE!
App is awful 1/5
I’m only able to sign in to this app 1 times out of 20. It’s ridiculous.
Use of the App 1/5
By Dr. Khajavi
Difficult to use.
Keep getting errors lately
Can’t add items to cart
Can’t look up orders
It’s messed up
By Spoon full of love
The app does not work correctly. With all the money Costco brings in and how everyone else is going with apps you would think they would invest a little bit in the app. I only gave it one star because I had to.
One more thing, go watch how BJ’s allows the customer to leave the products in the cart and just ring the item up with the handheld scan gun. SO MUCH EASIER!
Make an app only for the photos please! 1/5
The photos keep getting deleted from the cart. The photo link is hard to find and navigate. Very disappointed!
Worst app 1/5
Costco app is the worst app among all the apps that I have used for shopping. It does seem like they purposefully designed the app this way, and I really have no idea what they hope to achieve from this flawed design. I am a long time Costco member, but my necessity to shop with an app, added with the unusabilty of the Costco app, forced me to download and explore other apps for shopping, including Amazon app, samsclub app, etc and eventually led me to become a sams club member for the first time and now I shop with the sams club app with ease.
Basically pointless 1/5
I have both Sam’s and Costco memberships, but I’m my opinion Sam’s app is better. I like to compare prices with all the stores I shop at to see where I can get the best deals. With the Costco app that you cannot search what’s all in the store. Since I can with Sam’s, I typically end up going there and may go to Costco if someone tells me they are having a few deals on things I stock up on. It’s pointless to have the app and even more for me to have the membership.
The app is cumbersome and buggy 1/5
Love having app to shop my favorite store - but the app is not intuitive and the messaging function for same day is so jumbled you can’t even read it.
Costco can do better..... 2/5
I want to believe that Costco is really trying to keep the app experience up to date but every time I log on there’s a new problem. From asking me to log in over and over and over to not letting items be added to the cart it’s an overall frustrating experience. I think it’s time to hire a dedicated app team to get this thing back on track Costco. You can do better!!!!
Bad app 1/5
App is pathetic 1/5
The app frequently logs me out. For instance, if I log in and then add a product to a cart, it says I need to log in again for check out. Similarly, if I login in and then go to my account in the app, it again asks me login. Basically, it just forgets that the user is already authenticated and logged in.
Secondly, when I try to add certain things to the cart it says item not available (something similar) . However if I try to add the same product using Costco.com online website, there are no issues.
There are serious flaws with the costco app though Costco as a warehouse is really good.
There is no option to save receipts electronically like in sams club.
Plus, you have to be very specific for what you are looking for while you search. Else you get no results.
This is not the same case with other shopping apps.
Apple Wallet 2/5
By Erik Babakhani
That was great news we can have memberships card in the app, but unfortunately we cannot add into Apple Wallet for minimalism person! Apple Wallet can detect location and the card can show up on my phone, and while checking out the member card is ready!
Slow and frustrating 1/5
This is the slowest app I’ve used and needs a major overhaul. So frustrating to bring up pharmacy and refill that it’s likely faster to go to the store in person. Sometimes you wait a few minutes and then it just fails. Same goes when trying to shop on it. Please update and get this thing to work properly.
Duplicated order, can only cancel on website! 2/5
First off, it duplicated a three digit order and placed both. Secondly, you cannot cancel an order within the app, you have to log into the website separately to do that, and it doesn't play well with Apple Keychain.
What's the point of even having the app if you must log into a website for critical functions?
Trash App 1/5
This App would never let me log in to my account. I would use the same login I use on the website and always get an error. So, I always ended up just going to the mobile website. This app is useless. It just takes up storage space on your phone. Do not waste your time.
Needs to be updated 2/5
Great store but this app is worthless . Needs to be updated with more options like Sams .
Need to have an app that works to scan memebership 1/5
I was happy that I was able to scan my membership card without handing over my physical card to the cashier but lately it’s not working. Due to covid would be great if I can just scan my phone instead of give the cashier so they can type in my membership. Defeat the purpose. Using iPhone btw
Only thing the app allows you to do that the website can’t is not carry your membership card. This is only helpful if you don’t buy gas from Costco, since you can’t use the QR code at the gas station yet...
The overall look and feel of the app is sloppy, and I’m surprised that Apple even allowed this to appear on the App Store. It would be a better app if it literally just had links that opened up to the appropriate pages in Safari.
Shocked that you don’t care about your Member’s feedback 1/5
As I read through the multitude of negative yet very true feedback in the majority of your app reviews, I literally couldn’t put my opinion into words anymore perfectly myself than another reviewer did. So I’m literally copying & pasting what they “D2Da” said: I have memberships to both Costco and Sam’s. They both have strong and weak points. I love Costco, it’s cleaner and I generally prefer their product’s. In terms of this app, it’s behind in every way and completely useless to anyone who does want delivery. I’m going to guess that most members do not want to overpay by about $3 per item to have things delivered. Most have a membership to save money. Comparing and contrasting, you cannot shop online and pickup yourself, you cannot scan as you shop and pay by your phone. You can’t even see what is at the club and see the correct price without a delivery markup. You can do all these things with the Sam’s app. Can Costco do all these things if they wanted? Of Course! : Bravo 👏🏼 D2Da! That being said, the positive reviews I’ve read that DEFEND all of those points HAVE TO BE COSTCO EMPLOYEES, i.e. the review by “Jadethames” titled “Costco IS NOT Sam’s Club!!!!” This app is THE WORST yet I still spend THE MOST at Costco and they don’t care bc nothing has changed!!!!!!! Even something so simple as... I was a household user on my family’s business membership and recently got my own Gold membership bc I no longer live in that household and even though I reset (cleared) the app settings and deleted it twice, it still signs me into my family’s account and not my own. I’ve never had that happen with any other app after deleting it. How annoying!! I just almost placed a $982 order on THEIR ACCOUNT but thank goodness I caught it before I hit submit. How can an organization like Costco have a 2.5 star app and be ok with that at all yet for so long and NOT FIX/REVAMP/IMPLEMENT THEIR LOYAL MEMBERS REQUESTS AND FEEDBACK??? That’s why I say they CLEARLY keep taking our money and don’t care. Notice also how there’s never any responses from the developer. It’s bc they know nobody will stop shopping bc of it - it’s true, I’ll admit it, sadly, I’m not going anywhere bc I NEED this membership but shame on them for not jointing the rest of society in modern day technology. ESPECIALLY during this pandemic when so many are using apps more than ever AND HAVE A NEED TO USE IN STORE PICKUP DUE TO HEALTH AND SAFETY RESTRICTIONS.
COSTCO DOES NOT CARE.
Lost entire order 4/5
By Chunk Cai
I gave one star because the same day delivery has a very bad experience in the app. It’s hard to track goods inside it. It’s not even included on the home page. When I find my order is lost, there is no obvious way to report it in the app.
Transfer Membership Card option on app is ridiculous 1/5
Out of the blue the app decided to transfer my wife’s card to my phone. It has taken me forever to try to get mine back on my phone and hers back on hers. There is no obvious way to sign out of the app. I would suggest that you hire some user experience designers because this app is just flat out unusable sometimes.
You can do better 2/5
I love going to Costco to do my bulk purchases. There is only one benefit to this app and that is that I don’t need to carry a physical card anymore. But a couple weeks back I got a new phone and transferred all my data over. Now I can’t sign in. I tried their website and my credentials are good. The problem is this app.