Not An App 1/5
This is not an app - it is just the website loaded in a shell.
What are you waiting for Costco???? 1/5
How long do customers have to wait for you to spend a little bit of money on making a top of the market 21st century apple (look at Sam’s Club’s😒).
How many more bad reviews do you need in order to take action and do something about it?
We are expecting more from you. It’s time for you to deliver!!! We, the Customers deserve it!!!!
By ⚔☠ŠḱǚԼԼ☮⚔ ™ṦṔ
Won’t keep your password. If you request a new password because it’s locked you out, type in your old password and it will say “you’ve used the old password”. Also if you shop it sometimes adds to the app cart and sometimes to your online account. I don’t think it knows the difference. Use it if you need to.
Basic App 2/5
Costco does so many things right, but their app isn’t one of them. Never remembers that I signed in, and search is iffy at best.
Really? Wait-THANK YOU! 4/5
By Jinx Dinkum
In this day and age a good company has an app this bad? It pains me to say it, but Walmart is mopping the online floor with you guys.
Edit: THANK YOU! Much improved with this update! Keep it up!
Useless search function 1/5
This is the first app review I have ever done but this app is so incredibly frustrating I felt I had to give them feedback somehow. The search function is completely useless, I type “bread” in the search bar and it just pulls up steak knives, I type in “sourdough” since I am looking for sourdough bread and it just pulls up frozen berries. How is it even possible for the search function to be that useless? I then tried to search by category, most of them just timed out before it could populate anything, the few that did populate only had one or two items listed which I know is not accurate. Each week as I make my shopping list I search the items I want on this app and the app of the grocery store down the street to see which one has what I want and which has a better price. Since the Costco app never works I just never go there since I am unsure if they have why I need. I will most likely cancel my membership and hope they get a better app so I can rejoin in the future since I do like the stores and employees.
No item search 1/5
The items are never accurate, fresh food is never listed. It’s incredible how poor this app is in 2020.
Signing up, the app thinks I’m in Canada. 2/5
By confidential carl
I am new to making an account, I have the executive membership. I live in Minnesota U.S.A every time I try to make an account on the app. It thinks I’m in Canada.
Surprisingly bad 2/5
There’s no reason for a company this great to have an app that is so bad. The search feature must have the worst algorithms ever written as the matches are either too broad or return nothing. You have to create two carts, one for groceries and one for “other”, with no obvious distinction. Clicking on an item sometimes takes you to “product not found”. Out of stock items display in a multitude of ways, sometimes you don’t know it’s out until you try to add it, sometimes it stops you from adding it and sometimes it shows on the search results. Costco is really showing a lack of innovation with this terrible excuse for an app.
No purpose 1/5
I love Costco, but this app has no purpose. There is not one single advantage of using this app over just going to the website. In the app itself an ad pops up with a link to download the app lol! It constantly has you re log in. I hope after all this boom of order online deliver/pickup becomes the way to go Costco steps it up and really puts this app on their level like it should be.
By Cost Mem
Can I add my membership card to my Apple wallet?
Mobile App 1/5
The Costco Mobile app for IPhone is the worst app I have ever tried to use. I have tried multiple times to order groceries. I enjoy shopping at the Costco Warehouse but having to stay I my house my only alternative is to use a competitor mobile app.
Bartender not working 5/5
Was at the Estero Florida store yesterday to make a return and was beyond impressed. The measures you have taken are beyond amazing to protect your staff as well as your customers. You created a very safe environment to shop.
If you have a cough or sneezing stay home. Kept your 6 feet. Not an option and no excuses
Sam’s Club App is better. 1/5
Completely trash app that is useless. Look at the Sam’s club app to learn how it’s done. They tell you what’s in store and what aisle items are in. Y’all don’t even have aisle numbers. Extremely disappointing
Too old app 1/5
Well it frizzes all the time. Same club has more professional app than this
15 year member 1/5
The online shopping portion of this app is horrible, and not because most of the items are out of stock. Somehow you can end up with two different carts, I guess for different delivery options. Under grocery you can not order frozen food or meat, unless you want gourmet items for $100’s of dollars. In grocery delivery is free if you spend $75 but not all items in “grocery” are eligible and it does not tell you this until you go to cart. In my other cart I had meat and frozen food items. I got to the “delivery date” portion and it would not allow me to pick a day because all times today were full, I don’t care if it takes 3 days I just want to place an order. I gave up and will order from Kroger.
Are you kidding 1/5
Too bad zero stars is not an option
How can you put out an app like this that is so completely useless and worthless.
Cannot order anything
Cannot link membership to account info
No longer accepts my fingerprint login 1/5
Can't login with my fingerprint. I can't pull up my Acct on the app and reverts to login and password. Can't place an online order at all.
Why do I have to physically go into a Warehouse to verify myself to be able to use your app? Did you miss the memo on how apps and online shopping works?
Not worth downloading 1/5
Our family was hoping to save time by using this app. False hope. It was not worth downloading and I have already deleted it. Using this app is like watching paint dry. You would think a company with this much revenue could create a highly functional, speedy, and interesting app., but not so.
Order that was never delivered 1/5
I ordered $180 worth of stuff online through the costco app! They took my CC info charged the whole amount, and an hour later I got an email and a text saying that My order was delivered! I look out the front door and there’s nothing! I try calling, texting emailing and nothing! I called my local costco store and they told me they don’t have delivery service! No body’s answering me and I’m out $180... 🤦🏻♀️HORRIBLE SERVICE HORRIBLE APP
Stupid app 1/5
What a shame! Costco app. Should be much easier to use.
Access Denied? 1/5
Have been getting access denied for months when using the app, or web. About time the issue is resolved.
so bad 1/5
you cant even use it to pay for gas , whats the point
Login issues 1/5
Can’t login to account on mobile or app, works fine from laptop browser.
This app is poorly designed 1/5
I love shopping at Costco warehouses. I have been a client since the time they were called price club and then Costco price-club.
I tried the other day to use their app. Wow, so poorly designed. Nothing intuitive about it. My order literally disappeared from my cart at checkout. the app said my cart was empty so I shopped again. Then when I checked out, my previous order was listed again?!?!
Also in order to establish a password for the app I used a password generator but could not copy and paste the password when creating the account. I had then to do so manually ( pretty lame in 2020 where the need of complex passwords is a must)
Horrible app 1/5
I can’t even add things to my cart anymore because it gets some error message on items apparently in stock. This is the worst app... and for one of the busiest stores ever I would think they would step their game up on their app and make shopping easier within the app. I’m always disappointed with this and I keep hoping they make huge improvements. Soon.
Login bugs 1/5
This app has serious bugs with log-in issue, especially face id on iphone. It’s been long time. Plz fix it asap.
Does not work for me 1/5
By Upset in MS
I am a new member and this app will not let me in. When it asks for my name I entered it correctly and then it wanted my zip code. I put in my 5 digit zip code but it said their records did not match my answers. I tried to put in a 9 digit zip code but it does not allow that. So I feel stuck.
It worked okay for awhile,now the app tells to open the app while I'm in the app
Costco app 1/5
Navigation to gas prices is impossible to do. For Costco gas stations in my county.
There is no easy to follow instructions.
Really annoying to login every time you open an app in my mobile phone 1/5
Plus it does not have an option to use a finger print login
Great store but worst app.
The most confusing shopping app 1/5
By Vladimir Lashchev
Awful user experience! Who in the right mind in Costco approved this UX?!!
- Multiple shopping carts based on the delivery date
- search does not work in some sections, like “extended section” (whatever it means)
- It is obviously not a native app but web pages wrapped and these pages don’t even know that they are inside the app already and they PROPOSE TO INSTALL THE APP? Whaaaat?
- No integration with Apple Pay
- No way to filter out products that are not available
- Shows a lot of items for me only to tell me later that they are not available in my ZIP code
- Second payment method (after credit card) has an icon but no name and it doesn’t explain much what it is
Worst shopping app I have seen so far in many years! Like it was done by several students not talking to each other over the weekend with the beer in one hand
Please hire intelligent people to develop your app 1/5
Not intuitive at all
For such a great company you’d think the app would reflect that.
Downloaded, tried to search by item number, and says unable to find item. Huh?
It’s always been this way but I download every six months or so, try again, FAIL, delete app.
Costco should be ashamed to have produced this.
Add filter for in/stock items 1/5
Understand this is a busy time, so how about add a filter to only show in stock items?
Costco app is horrible 1/5
This app needs serious work. I open it and then am directed to the website. It’s a dog chasing its tail. Gone from my devices!
Please develop a new app 1/5
This app is horrible. Very unfriendly to the users. Search bar is horrible you have to enter exactly what you are looking for to find it you can’t just type in something like baby formula and just see what they have.
An idea during the COVID-19 crisis. 5/5
It would be awesome if Members could verify stock. It seems like someone could develop a link for a warehouse’s stock database to this app. Or a simple video upload of the inside of a warehouse.
BTW thank you all for the work you do during the troubling times.
Functionally useless 1/5
I’ve had it installed for years, but never used it for a purchase, and it is no help for discovering merchandise in the stores. Costco isn’t yet a serious player in the online market, but it just spent $1 to up its distribution, so maybe the app will be improved.
Not digital card friendly 2/5
By Canon Shredder
Downloaded the app, but no digital card icon. Think this needs to be updated.
Where is my two-day order? 2/5
I order groceries for my 94 year old uncle who lives in the mountains of northern New Mexico. I live in southern Texas so cannot drop off for him. He does not drive so depends on Costco’s mail order. As of today, it has been 6 days that my uncle has been without food. He has been living off of Bush’s baked beans. I am very disappointed in Costco - I cannot depend on them for their order service.
Digital version of their flyer 2/5
No localized, personalized information, only saves paper, which is good, but poor for an app
Costco, please invest in your smartphone app 1/5
I love Costco but hate their app. Much of the time it will not let me log in. It is so bad that it tells me to download the app within the app. Pathetic.
Hate it! 1/5
Never accurate! You look for a item and it always says nothing found! Soooooo annoying!!!
I’m shocked to see how bad this app is being for COSTCO customers. It is so bad, I can’t even log in because it won’t accept my password. I have to go back online and do my shopping there using the same password the app says it’s Incorrect. I requested several times the link to re-set it and I never received it. At the end I just go online outside the dumb app and make my purchases there
Doesn’t work 1/5
Just put this on my phone. Stuck in some kind of loop and can’t use it.
I just go to Costco.com and can get on my account.
Going to delete the app