Costco the app 5/5
By ! Yup 45 !
Like having the booklet with the touch of a finger
App hasn’t worked for a long time. 1/5
I can’t remember the last time the app actually worked. I can’t order anything at all with it. I sign in with my account and if I want to order an item, I get a message to add my account number. When I add my account number I get a message to add a valid account number and can’t go any further. If I go to my account information, I see this message...
“We are experiencing system issues and some functionality may not be available. For assistance, contact 1-800-774-2678 from 6am-6pm PT (M-F) and 8am-5pm PT (Sat-Sun). Thank you for your patience.”
I’ve seen this message for over a month now and when I call Costco customer service, all they say is that they are aware of the issue and if I want to order something, I should call the 800 number. Amazon is a better option.
Scan-n-Go Please!!! 3/5
App is so-so. I agree with the other users-what we really want is Apple wallet for membership card, Apple Pay, and above all a scan-n-go feature to enhance the customer experience when we’re in the warehouse.
I absolutely love Costco and I love the app. It’s easy to use and easy to access what u want. I just wish it had a canning feature u can use in store. Would make it even better.
Love Love Costco!!!!
The app does not allowed you to scroll down to your orders. Once you hit show more orders it takes you back to the top. Please fix. !!!!!
Love the new log on 4/5
So much easier to log on. Still have some issues with using the app but over all it keeps improving.
I can’t believe you still can’t have your membership card in this app. It’s obvious that this app is an afterthought. It doesn’t do anything. It’s the least useful app I’ve ever downloaded.
No Apple Wallet? 2/5
Sam’s Club has this option, why not Costco? :(
Apple Pay at registers 4/5
This app is really amazing but we would like to have Apple Pay integrated within the app. It would make the checkout process much more faster at the cashiers.
Another useless update 1/5
Another useless so-called app update.. the developers cannot be this insensitive to the reviews posted here...
In a nutshell:
Useless app updates... no Apple Wallet support for membership Card, no support for Wallet payments and no scan and go feature... the competitors offer these already and are making steady incremental updates to keep the customers intact.. Costco is still in its own world, far behind the line... pathetic..
- Need Apple Wallet support at warehouses for payments
- Need Scan and Go feature in the warehouse for fast and effective checkout, similar to what Sam's club is offering
- Need to be able to use the digital membership card at warehouse (right now, you require members to carry the physical membership card...but that's outdated)...
- Need a receipt scanning feature to view the purchase history and for easy returns similar to the Walmart the app. Why is this so difficult to implement?
Overall, need serious upgrades in this age of mobile wallet and payments...
Unfortunate lack of functionality 1/5
It's really unfortunate that this app does not include my membership card and is not integrated with my Apple wallet.
Photo Center 1/5
I spent over an hour uploading hundreds of photos onto the app in order to print, only to have the app “time out” over and over as I tried to place the order. After multiple attempts my photos disappeared and I had to start over. Deleting this app & just using the website from now on.
It thinks it's smarter than you :( 1/5
I tried to search for a term, it said it was going to search for something else that was unrelated. It wouldn't let me search for the term I wanted to search for. Then, I started browsing for the product and it decided to put popups in the way that wouldn't let me continue. Back to Amazon or Sam's where there apps actually work.
Sign in over & over 2/5
I sign in. There is a box that says “remember me”. I check it. I close the app. I go back later. It asks me to sign in. I check box that says “remember me”. When I come back later, it asks me to sign in. Lather, rinse, repeat.
No complaints 5/5
By Ruzzle fam
Helps with shopping in the store with the coupons, nice to order pictures as well as online shopping!
So close 2/5
Pretty good app but could be sooooo much better. Add a membership card. If I were using it for my id, I’d be accessing it every time I went into a store. Lost opportunity to market. And, the added plus is I’d never have to stand in line again for a stupid temporary membership card.
Cant find any products 1/5
R u kidding me ?! Why your just waste out time by this ....
ok be clear of what you guys wanna do Instacart or Costco I cant download your app and then redirected to Instacart bcz you guys cant deliver it or you don’t have or I don’t really understand!!! What’s that means !?
Learn from target red card app 1/5
Target has made buying easy with pay app and no hassle carrying cards with you
No membership card 1/5
Costco is way behind! I shouldn’t have to still carry around a plastic membership card anymore. Until you have digital membership cards, I will not re-downlowd your app.
Okay app, if you’re not easily frustrated 2/5
Often, sold-out featured items will appear on the home page of the app, and you don’t know they’re sold-out until you tap on them. Searching for an item that doesn’t exist on the site results in the app auto-correcting to a term that does exist: “showing results for *item you don’t want but has similar spelling* search instead for *item you want*”. Tapping the “back” button doesn’t always produce the desired action. You must log in every time you use the app, if you want to save items to your cart. There is no “save for later” button.
Keep logging you out 2/5
After the update, it keeps logging you out. There's no setting to keep you log in. Please fix it so we don't have to log in every time
No local inventory 2/5
Downloaded the app thinking it would be possible to browse items from my local Costco. Doesn’t support that apparently. Not sure what the point of this app is then. I might as well browse Amazon.
Best store, worst app 1/5
Just search "cheese crisps" and you'll know enough.
I bought cheese crisps at Costco and simply wanted more. Unlike virtually every other app, this one has no barcode reader, so you have to type in the name. Apparently, the app has no logic either because it no comprehendo the word cheese.
App is garbage, just like the costco website 1/5
I dont know what Costco has been doing to their website, but it shows just 1 photo for any item, it wont show different angles and colors, just 1 photo, 1 angle. If an item comes in 4 colors you used to be able to see photos of all colors, now any item you look at, just 1 photo. Thought maybe this app would work and show more product pictures, nope, same garbage as the website.
Please fix this app already 1/5
By Chris kkjkk
Come on costco employees!
It’s been too long that app won’t function properly and randomly shut down.
No in-store pickup option 2/5
App does not offer an option for in-store pickup or ship to store. Furthermore, I constantly have to re-sign into my account each time the app is launched.
Membership card 3/5
This app is ok, I wish it would store my membership card like a competitors app does.
So buggy 1/5
This app needs a serious rewrite... it doesn’t stay logged in, it takes forever to load pages, and overall doesn’t feel like something Costco should have its name on.
Please just make an entirely new, native iOS app... no need to have a glorified web page as your app.
Garbage app 1/5
Completely worthless in every regard - terrible UI and UX.
People are ridiculous 5/5
What’s up with everyone so needy with technology, people act like they couldn’t live a day without their phones. If you don’t want to have a membership card then don’t shop at costco you can get lower quality product at an alternative store like “sams” which is slowly closing down over 70 stores across the states and more to come... and then what will you do with your electronic membership cards? Also if you don’t enjoy shopping online, get off your booty and go into a warehouse and shop yourself it’s really not that bad..
This app helps with nothing 1/5
The search functionality in this app is either the worst search ever, or the other possibility is Costco hasn’t put anything they sell on it. If I look up rice, which they sell in large quantities. I search rice, I get quinoa, dog food (which has rice in it, granted, but isn’t rice), and Rice Krispie treats. I go to Costco all the time, but some times I would like to know what they carry and how much it costs.
The best this app does is find the nearest Costco. Google is just as quick for that and doesn’t take up extra space on my device.
Search Box Missing in Savings Tab 2/5
It is very tedious to find items under the Savings section. Having to scroll through an entire category to find the item you want is painful. I should be able to search for the exact item I need to see if it's on sale. The search box should be similar to the box on the Shop tab.
App is awful. Update worse 1/5
By Halo X52
Worked Ok until last update now it sits spinning and won’t load. Bug fixes. Ops They put bugs into apt fixed nothing.
By Joshua Duffy
I use this more than the Amazon app. It’s so useful. It’s especially great on road trips when you’re trying to fuel up at Costco Gasoline.
Inaccurate information on warehouse savings 1/5
Don’t depend on the warehouse savings page’s info/dates. Overview page says coupons start 4/18. I went to my warehouse and didn’t see any of the coupons posted above products. If you click into the warehouse savings page on the app, it’ll say they start on the 19th.
Before this, I would often see no coupons available even though I knew there was an active coupon period going.
Overall, don’t rely on the app for warehouse savings info. Use Costco’s website.
Worst app on my phone 1/5
I love Costco and purchase a lot of stuff through the company for work and home.
The app is total trash.
Can’t see prices unless you log in, it won’t remember password, have you manually type password 20 mins after leaving the app every-time.
Won’t let you use old passwords so if you mis type or forget your Costco shopping password a few times you have to reset it to a new password that hasn’t been used before.
This app has also locked me out of my account and can’t see any prices or anything. Even when I called online services they said they can’t do anything about it as it should allow me to log in a few hours to a day. Silly thing was I ended up locked out of my account for 4 days and they couldn’t unlock it.
They act like it is my back account. But yet I’m just trying to shop.
I hope if they must keep this app like Fort Knox they should join the new apps and let you use fingerprint or face to unlock the app instead of manually typing a password few times a day if you have to use the app multiple times in a day.
WiFi REQUIRED? 1/5
I used to be able to view this app on my iPhone X and iPad on the go. Now it won’t show me the home page unless I have a WiFi connection. That’s ridiculous! I have LTE data plan service. Please fix this!
Not sure why I bother using 2/5
Never remembers log in. Wastes 1 minute trying to log in before doing anything. Search function is limited, it sends directly to most relevant result before showing full results list. Confusing navigation. Needs complete overhaul
App no longer works 1/5
By Scotty pipen
I would have used the app support link but it sends you to Costco dot com
The latest release made the app not work at all on my iphone 7 with newest ios
Black and disappears
If a link says app support guess what send the person to a support site not shopping
Not only did this irritate me but i just went else where to buy what i wanted
Poor app 2/5
I love Costco the company and their products but the app is barely functional. It logs you out constantly, becomes unresponsive frequently and is generally really frustrating to try and use.
Catch up to the rest of the world 1/5
I shouldn’t have to sign in my email and password every time I open the app on my iPhone. There’s no Touch ID like most other major shopping apps. One would think that one of the largest companies in the retail world would have a decent app that’s current. It’s easier to get I to amazon and Walmart apps than this one. Set up Touch ID or at least make it when you check the “remember me” box it doesn't wipe your info after you close the app or update it.
One simple tweak would make this acceptable 3/5
LOG IN!!!! Once I log in please remember it like every other app does/has done since 2015. The layout and structure of the app is fine. But why can you not have persistent log in per session?
Super buggy version 1/5
YOU CANT EVEN SEE THE DEPARTMENTS ANY MORE WHEN YOU CLICK SHOP. Please fix it—it’s mega annoying.
Need scan and pay 3/5
Costco please add a scan and pay app. I prefer Costco but use Sams on busy days because of the easy fast check out
Love Costco, hate the app 1/5
I just updated the app and it is still horrible! Who coded it anyway? Here are just a few issues: the touch sensitive area of arrows is too small and requires multiple tries before clicking on right spot; the app doesn’t load UPS pages when you click on the tracking link; there are still issues with persisting login. In this digital day and age, it’s unforgivable for a large retailer to be so lacking with technology.
Previous: This is seriously one of the worst shopping apps. It's very dated, the order status page only gives you dates, and today the order status page gives an error message. There is no in app technical support. The app support link in the App Store goes to their homepage! Such a huge disappointment for such a good store.
Ummmm what 2/5
When listening to user reviews was there an overwhelming amount that said "please take away the ability to shop by department, that's just too easy"?
Pay on the app 3/5
It will be nice if you can scan and pay at the store, that way avoid making long lines,
Worst mobile or online app of a major retailer 1/5
TERRIBLE although it’s a bit of a toss up for the worst website and mobile app experience. Target or Costco, pls vote now
Really cumbersome to navigate. The back arrow button doesn’t work. Just frustrating.
It’s 2018 and the app still can’t replace my membership card 1/5
All I want is for the app to take the place of my physical Costco card.