Emptying cart every time I minimize the app 1/5
This app is killing me. I do all my Costco shopping online. The app keeps emptying my cart if I minimize the app while shopping. I go to compare prices, Cart empty, turn off music, cart empty, etc. I have redone my cart at least 5 times already for one total purchase. Fix the bugs, please!
Completely useless and inaccessible 1/5
As a customer who is blind and have frustrations with this app, it is completely unusable for me now. This app is one of the worst in the App Store. I Could never justify a 1 one rating. Fix the accessibility so people could lose it regardless of their vision loss.
Digital card does not work! 1/5
Digital card does not work. What gives?
Horrible website 1/5
By Lousy website
Would have been an ok website in the 60’s
Is corporate paying any attention?
Maybe you should hire someone from Amazon
Useless compared to Sams 1/5
This app is pretty useless compared to the Sams scan and go app. The membership feature inside the app was done generations ago by Sams! I can’t even use this app to pump gas. Their technology budget is lacking some love or their user experience team is clueless on customer wants. May have to look at going back to Sams for convenience because those Costco checkout lines are way out of control.
Great store horrible app 2/5
The app is about the worst when it comes to searching for in store products.
By JUANCHO C'S
I Love Costco!
Garbage app 1/5
Never remembers what I add to my cart so I never buy anything (yes, I’m logged in). Your loss!
Digital member card is just lame! 1/5
Costco is making a big deal about your digital membership card. So I tried the app. Ok, it shows a QR code membership card in the app but the integration with iPhone is so so so lame. Why not integrate with Apple Wallet and let me tap at the credit card machine to provide my member info? Oh come on Costco adopt 21st century technology! Uninstalling now...
Terrible app 1/5
Was told at Costco store that they had me fixed up to get my ID card on the app, that wasn’t the case and I had to call and get it set up. The app itself is terrible- I log in and look at items for sale and it says ‘member price’ and wants me to put in my Costco card number. Why? I already logged in. I put it in and it asks the same question over and over and won’t let me view prices. I clicked chat and spoke with a rep who was worthless, she said ‘I’m not sure what’s going on’ , told me to use a web browser instead! Why did I spend all of this time getting this app set up if I have to go online to shop? She offered no help whatsoever. Why create an app that doesn’t work? Costco needs to hire a professional to make an app that works and delete this piece of garbage!
Keeps crashing 1/5
With November, 2013 alert went to load and it crashed over and over.
Fast forward to 2019...Saw a new piece at our store that talked about member card on the app. Tried it and it worked. But for every operation I update, it asks for information that I have already given. Then when trying to renew it asks for all that info again! And tells me my valid email is not in the correct format!! Again!
New Version of the app 3/5
The new card membership function is not working after updating the app
Also new app need to add auto checkout from the app so you don’t have to waiting line.
Every time I click on the card icon in the app I keep getting error message saying “ we are having issues with the app”
I’m a big person so I like to buy big things!
Not a card replacement 2/5
I was excited that I might not have to carry my membership card anymore but unfortunately it only shows one card name and photo which isn’t mine. It would be nice if you could see both members info on the account. I’ll keep my fingers crossed you figure this out.
PIECE OF CRAP APP 1/5
By Tha Realist
PIECE OF CRAP APP !!!!!!!!!!!!!
Using a VPN? Forget Using This App! 1/5
By Gadget Guru
This app does not work when on a VPN.
Horrible app 1/5
I tried several times to log in but even when it auto loaded my membership number I was told it could not find my account. Robert
They need a good product manager! 2/5
Problem 1: App is slow.
Problem 2: (Big problem)If you log in and go to orders, there is no search button to easily find your previous orders. You have to scroll through and remember the order to pull it up. That itself is a basic miss in the way app and page was defined.
I can’t believe that a big organization as Costco doesn’t have a decent product manager to identify user issues or flaws or lack of clear user interface in the app.
You call this an APP?
A kindergarten can do better than this developer, why bother advertising and pushing something that doesn’t WORK
All you are doing is making the members upset
Not ready for prime time back to the drawing board or get someone than is CAPABLE of developing something solid
Gave one star because could not give less
Buggy services attached and no wallet support 1/5
While I like a digital membership card, why would you put all the effort in to put the card in the app, but not make it possible to add it to Apple Wallet.
I’m guessing this is due to some bad policy someone made that digital cards have to be checked remotely against your account on every open, which is very good when the back end falls over and you can’t access your card. Can’t wait to have this happen at checkout!
New update helpful 3/5
By Snap Pic
Most recent update fixes issues with membership info.
Apple wallet 3/5
Wish you could add the membership card to the Apple wallet. The app needs a little time and love from Costco...
Promised too much too soon 1/5
My local Costco encouraged everyone to sign up for the new app. It was promised that it could be used not only to identify you as you entered the store but could be used for purchases other than gasoline. However it does not work for purchases yet. Neither does the “sign in using your fingerprint” work on my iPhone. When complaining to the Costco service desk, the reply was “It used to work, but doesn’t work [email protected]
“ I have reset my settings and signed in multiple times and the sign in with your fingerprint continues not to work. I have changed my local ZIP Code several times to the correct ZIP Code and it has never registered. Very frustrated with this app. Forget it until they work out the bugs
Membership option does not work 1/5
By Singing Chicken
At first I thought it was an internet issue but after several tries from different locations with strong internet over the course of several days, it still does not work.
Works great 4/5
The app works exactly like it says it does. Easily let’s me know where the closest warehouse is when I’m on the road, how much the gas is and whether they have diesel. Room for more features and improvements? Sure, but the reason you’re a Costco member hasn’t changed.
New to app 2/5
So why can’t I use the Touch ID? Every time I log it asks me if I want to use it. I say yes then the next time I login it asks the same question.
Digital membership cards are worthless without Apple Wallet support 2/5
They need to add Apple Wallet support to the membership cards for them to work well. The issue is that their app generates a new QR code on a regular basis and I don’t believe that is supported by Apple Wallet meaning it may never be supported. Amazing that Sams Club has them beat in that regard.
Will not verify 1/5
App will not verify my card. And yes I have been to my local Costco and they cannot help. So, that would mean the app is broken, and unfixable.
Yeah for in-app membership card! 4/5
Very, very happy that the app now has a digital version of the membership card. First time I used it, I had three other people ask me about it, so I’m sure that feature will be a hit once it catches on. Also, now that CostCo accepts Apple Pay in the stores, it’s an all digital experience. Love it.
Digital card is not work for Canada membership 1/5
By Fat yard
It only have zip code entry. No postal code.
Used to work 1/5
Not sure what has happened but this app no longer works as it should. It takes forever to load or search or login. Do better, Costco!
Doesn’t work 1/5
The app doesn’t work for the online membership card!
This app is bad 1/5
Change login process. Too clunky. 2/5
Login process is too clunky. It should be as follows:
1. User downloads the app.
2. User is prompted to scan the back of their membership card with the app.
3. App automatically creates the digital membership card.
Separate from all of that is the creation/login in of the account. Otherwise, people have to fiddle with that while they are in the store when they could be shopping and using the digital card immediately to reinforce the using of the app, which will drive them to login/ create an account anyway. As it stands, too clunky.
Membership card should be able to be used from the Wallet app. This is all the seamless, Apple way of doing things and is expected from the app from iOS users.
Useless in Canada.
WHERE ARE THE 🤬PRICES 2/5
I'm a member, i'm signed into the app, why are the prices not shown on the items?? GET YOUR STUFF TOGETHER COSTCO!!!!🤬🤬🤬
Can't even get my membership to load. The ”questios” I answered are 100% correct but you couldn't verify my account. Weird how your website can. Get you sh&! together.
What a disaster. Sam’s Club app actually works. 1/5
No apple wallet support 2/5
By Milwaukee Jay
I'm sick of having multiple cards in my wallet. The only reason I downloaded the app was to remove the card from my wallet. The interface is a little clunky, and I'd hoped I could just drop my card into my apple wallet like I've done with countless others, but Costco does not support this...
Can’t log in 3/5
So, I just renewed an expired membership yesterday. Created a new online account and password, downloaded the app (in spite of horrendous reviews) tried to log in... wrong email or password. Several attempts, no luck. Requested password reset, didn’t come through, didn’t go to spam. Tried again, still no password reset, half an hour now. Went to the regular website and guess what? The email and password I’d written down works fine there. Even tried the app one last time, password still doesn’t work. Maybe if I’m ever able to actually get in I will improve the review, but it’s clear from other reviews that fixing bugs and updating their app is not a priority for Costco.
doesnt stay signed in 1/5
not very convenient for a physical card alternative
Access denied 1/5
Wow, such a terrible app for such a great company. I love Costco and was super excited that I’ll be able to FINALLY use my phone to show my membership. Well, I can’t even get to the login page to authenticate. All I get is access denied. I’ve reinstalled the app three times with no success. Common, Costco! You can do so much better.
Can’t login 1/5
Nothing happens when I enter my login information. The website works using the same information.
App and tech are awful 1/5
Why can’t Costco keep up with Samsclub in tech? The Costco app is 100% worthless. They were all excited to tell me you can now access your member card on the app but every time I try to, I get an error message.
Get a self check out option like Sams too or I will just keep shopping at Sams.
You call this an app? 1/5
This is down right embarrassing. Who did Costco hire to put this app together? Terrible UI, no Face ID, no Wallet. Everything are so confusing. I understand Costco wants to keep cost down so we can get the best prices. However, this company got to invest some money in technology. If you don’t, Amazon is going to eat you alive.
Not useful 3/5
Uh, the app worked, it pulled up my account. Unfortunately, I have the second card on our account, my mother-in-law who lives with us has the main account. So of course it pulls up her name, face, and info. And there is no way to change it to my info, even though I can see myself listed on the account info as "other card holder". So... Only one person from each household can actually use the app for verification? That's not very useful.
“System unavailable” 1/5
Have tried for two weeks to add the membership card to the app, which they advertise all over the place. Get the “system unavailable” alert every time.
Minor League 1/5
For a retailer as popular as Costco you would think they could get their online presence together. Unfortunately Costco is still playing in the minors. Cannot even add a product to my cart without an error message. What more can I say.
By What name will you accept
Terrible app! after putting all info in for prescriptions I was not able to sign out!!! Really!!!