Worst app ever 1/5
Doesn’t work well at all
Crap App 1/5
The Costco app has been buggy for months - you cannot log in even with your correct username and password. There was an app update recently and I was hopeful. NOPE. Still crappy and broken. I have to go to Costco.com on my phone’s browser to log in and buy items. So very disappointing, Costco...you can do much better than this. How is it that after months of your app not working, it is still not fixed...even after an app update.
Good Idea, Poorly Executed 2/5
The app is disappointingly slow, poor UI — it behaves like a web wrapper, and doesn’t add your membership card to Apple Wallet.
Useless if traveling outside the US 1/5
Can't check membership while on vacation "
We need scan and go 1/5
1, add card to apple wallet
2, we need scan and go. No more waiting in line
3, make adding fuel digital asap. Too old to use.
A pretty crappy app! 1/5
No real effort by COSTCO coders! With time things should get better with apps but not this, it gets even worse!!!
Add Membership Card to Wallet 2/5
Please add functionality to add our Costco membership card to Apple Wallet
No connection to Costco Travel 1/5
Using the Costco app to look at vacation packages. Clicked on the Travel option from More. Received an error message that I am using an unsupported browser. I’m using your app!! If your own app is unsupported one star may be too many.
Totally useless 2/5
By Uneducated lady
Hard to navigate snd can’t find the sign out option so I just delete the app. Not going to hunt and peck for it.
Useless for international membership 1/5
By always a complainer
I have Australian Costco membership but now in US. I have auto membership renewal setup in Australia. I did tried to log in here and get electronic membership card in mobile but didn’t work. This app should consider about assimilation of membership throughout the world and bring them together.
By send ir rn
It wouldn’t remove items from my shopping cart even after various attempts and updating the app. I couldn't order what I wanted, I canceled my membership.
When Aldi’s App is better than Costco 1/5
By dashai 101
Whoa.. let’s see how this goes. I’ll update better later. But Aldi’s has a better app! Sam’s club does too! Smh
Well! First thing, I have to GO TO THE Store to verify my membership! So one more inconvenient step just to get digital access 😂 ugh this app is gonna be a joke!
Terrible experience 1/5
By emri m
1st of all I want to say I am a huge Costco fan I absolutely love shopping there but this specific experience I’m having trying to get my money back after returning a ghost mattress is beyond disappointing!! The mattress got picked up over a week ago and although its clearly saying I should get my money back within 2-3 business days ... well it’s been about 10 days now, getting help over the phone was exhausting and when someone finally answered I was completely dismissed ! I’m never going to order anything from Costco online , I’ve learned my lesson here ! If anyone seeing this wants to resolve my situation this is regarding order #312363807
Disappeared icon on my iPhone 3/5
After I accidentally deleted the Costco icon on my iPhone, I tried to reinstall it via Apple App Store. However, the Costco app doesn’t offer icon reload, instead, it only let you open the app. So, everyone I want to use the Costco app I have to go to the Costco app in Apple App Store, find the Costco app page then open it from there. What a pain. Is this a bug or....? Called Costco.com for assistance but I was told I should contact Apple as it might be iPhone’s doing.....
Wont even let me log in 1/5
I have a costco account and I went to login on the app with my account information and it continuously said something was wrong with the information. SO FRUSTRATING. The app is garbage. I typed my account info in SIX TIMES and even tried resetting my password and it wouldn’t accept the new password either.
Come on Costco! Really? Who in management is holding up a functional app? GEEZ!!
Digital membership card 1/5
I am trying to setup the membership card on my iPhone as I use that as my primary wallet. This message won’t allow me to sign up without going in!! Waste of time
To get your Digital Membership Card, please visit your local Costco Warehouse to complete your Online Access/ Member Verification.
Cannot share item page via URL or Messages 2/5
The share function only provides options to share an item via social media. Would like the ability to share via message to a friend or group chat. Can’t believe this wasn’t standard operating procedure for application development.
Please invest in your app 2/5
Search is horrible. Half of the time app is broken and you can't get what you are looking for. I can see there are many lamps available but you click on the lamp category and it says Lamps can't be found. Sometimes you can't add an item, I need to go to website and add that. I'm amazed at this age and time how can an online service be so poor. The only reason I go to app is because of the items Costco carry. App is not a delight at all.
Costco stuck in 1990s 1/5
This app is useless! I have both Sam’s club and Costco membership and their online app is great you can do everything such as price check in store, check out on app, and this Costco app is basically a waste of time. Catch up Costco it’s 2021 almost hire some developers!
App is bad 1/5
This app is not good. It doesn’t have any of the items that are shown in the member email. You guys need to do better
Download problem 1/5
I downloaded the app however it didn’t allow me to sign in. So I deleted the app and tried again to upload and sign in. Again it freezes as I tried to type in the if and password. I give up, not downloading a 3rd time.
Terrible and frustrating 1/5
It’s frustrating to have to change the password every time I need to login. Also the search is primitive. Looks like Costco does not want people to use the app for real, just have it fir the sake of having it 😑
Privacy of Copied Text??? 1/5
App scans for text that you copy. Why?
Also, very hard to navigate to buy groceries online. Sams is light years ahead.
Location No Longer Works 4/5
By Annoyed at iWin
Update: After speaking to someone at customer service I was able to get this feature to work again. Apparently installing the update reset the app location settings so it requires permission to access location again. Rating changed to reflect this.
After the last update the feature for finding a warehouse near me to get hours or gas prices no longer works. I am located in California and every time I click warehouse I get info for Oklahoma or another state in the central US.
Invest in online and app 1/5
By Kunal Balani
It’s such a shame they have this app in year 2020. Just wrapped with their website and published into App Store. Height of laziness
Too bad App is crap. 1/5
By annoyed member 2020
Love shopping at Costco vs Sam’s Club. Kirkland products are some of my favorites. However I won’t renew with Costco this year. The membership fee is just too high AND their app and web ordering services are abominable. The app has NEVER been functional. And the website is not very user friendly. I really would like to have easy contactless shopping and pickup at the store just like Sam’s does, but at Costco!
Oh yes! And I really don’t want to put things in the cart to see price at checkout!!!!! Be transparent. It may not be a purchase I am ready to make this week ... but hey if you didn’t play these silly games I might get it next week. Sheesh!
Never works 1/5
I’ve tried everything I could and I’m tech savvy so it’s more than the average person. Won’t let me add anything to my cart or remove anything. I have to use google chrome in order for it to work.
Meh app 2/5
By gig worker
I don't care about delivery, I don't care about grocery pickup, I don't care about scanning products for self checkout. The only thing I care about is being able to see in-store prices so that I can easily make a grocery list in app, which this app does not have at all. The only useful feature this has is the ability to easily check what's on sale but considering sale items are clearly labeled in store even that is not very useful.
App is basically unusable for current savings 1/5
Something broke recently with scrolling through the coupons/savings. It now “jumps” ahead while scrolling. Maybe as it loads the next set of coupons for viewing? It interrupts scrolling and jumps ahead several coupons and you lose your place and have to scroll backwards to find where you were. It makes it almost impossible to effectively look through the coupons in the app. This has just been in he last few months. Very disappointing.
EDIT: it has gotten worse not better. We now have scroll even further back up to find the place where we were in the coupon/savings list. Total waste of time and completely unusable. Please fix it and put it back to the way it used to be.
Membership card 2/5
I went through all the steps for the membership card and it still won’t work. Not sure what else I should do. Maybe one day I’ll get my card on my phone.
Whatever you buy 3/5
Really complicated system I don’t know why Costco app didn’t show those parched on app stuff you parched from Costco local store even stuff you returned didn’t update on right away or after hours on your city Cradit card online system now I’m trying to find my older return receipt to see if they really did back my money on my card because fewer days before I returned my some stuff like online when ups guy pick up my stuff Costco right way my money back to my account but this is not happened when I returned Costco store
Needs a whole lot more work 2/5
At least it looks like a modern app, which is more than can be said for the Costco website. But once you get to using it, it's clear that months more work needs done to get this thing and the few features it currently has up to an acceptable level. There are frequent bugs, hangs, and logouts. In comparison, Sam's and Walmart's apps are years ahead of Costco's.
Buggy and unstable 1/5
By Jason Reiss
The app is buggy and unstable. Keeps logging me out. I renewed my membership but the app still shows it as expired. Hard to use and navigate.
Sadly lacking versatility of Sam’s Club app 2/5
I have both a Sams Club and Costco membership. I like different things about each club, but the Sam’s Club app blows Costco out of the water. The Costco app is ONLY for online purchases. The Sam’s Club app lets me see which store has things in stock, their Scan n Go feature is awesome (no waiting in lines!), and I can now even use it at the gas pump. I never even have to pull out my Sam’s card, which is a big deal for me because I’m always misplacing my Costco card.
Hopefully Costco is working on improving the app, because it is woefully inadequate in its current state.
Please update 1/5
As a Costco member it’s really inconvenient that the app isn’t allowing me to log into my account. Please update.
This app is the worst 1/5
By You are losing MONEY
I love shopping at Costco. But, this app is pathetic. Costco should step up there e-shopping. I would really like to stop spending so much on Amazon. But, the Amazon app is far superior.
Buggy app 1/5
This app is till crappy. The service is no where near Costco’s top of the line services. The developers still can’t seem to figure out how paging works for a long while since last review. Online shopping only boosts during this difficult time but developers at Costco continue to impress us with poor skills and QC.
Every once in a while you will receive test messages or alerts from developers. Last time was from Jack? Cannot figure out paging. First you have 100 items on first page, then you go to second page there’s only 50 items starting from nowhere. Every time you click on an item, things are not loaded completely. Have to go back to list page and get into the item again.
Think costco but don’t think cheap on your development team.
App needs work 1/5
I have always (but especially now in the time of CoVid) used online apps to cost compare items before doing my shopping in person. It saves me time and frustration of knowing if stores have something and where I’m getting the best deal. Costco’s app is by far the worst. Once you finally get to the correct section you cannot get an accurate price. Example: we bought our Costco membership solely for the savings on bulk monster for my husband (shift worker). On the Instacart site 1 flat is $41.89. On the Costco same-day app, powered by Instacart, 1 flat is $40.59. In person last night 1 flat is $33.99+ bottle fee of $1.20.
Yesterday I made all purchases at another store based upon your online advertised prices. We only went to Costco for monster afterwards. Is every single item marked up 19% on your app? You lost a $200 purchase because I was not able to accurately compare prices and save time in a non-CoVid exposed environment. Multiply the $200*customer*52 weeks. The math is simple. You could fix you app for as much as (or less than) 1 customer’s annual lost sales. Business 101 Costco. Get it together. In the time of CoVid especially, businesses are going to go under if they don’t adapt to virtual, customer centric options. Your choice.
Not impressed 1/5
By Jim Sommers Photography
Didn’t take long for me to come to the conclusion that this app is clearly not user friendly. Hire a UX/UI architect that knows what the heck they are doing.
Get Woke, Go Broke 1/5
App review NOT organization review 3/5
I do think the Costco app needs improvement and is just average.
I shouldn’t have to open the app to get to my membership card. It belongs in the iOS Digital Wallet. But I do applaud one less piece of plastic in my physical wallet.
The app crashes sometimes and is often clunky to find product and compare different one slow as well as a rather clunky navigation. This area the app falls short of its peers.
In 2020 I should be able to reasonably see store inventory for items that would be at all Costco stores in my region (as defined by Costco). I consider this one par (but barely). It’s time to step up the experience Costco.
The navigation feel of the app feels 5-10 years old. I get it, this isn’t the primary platform Costco chooses to sell by, but I expect more from an app in current times. While old, it does mostly work. Again, par but time to refresh.
So in short, just average. I would urge Costco to keep up with app design and function.
(Don’t get me wrong I love Costco and choose to shop there often first before going elsewhere.)
App is always so slow 1/5
By Evil Sharbear
Every time I go to use the app or website it’s so slow. Loads slow, times out....
My orders 1/5
I have attempted to log in now ten times to view my orders. Ten. Times. IT’S BEEN THREE YEARS SINCE MY LAST REVIEW! Fix your app already!!!
Great for the basics 5/5
I have this app for the membership card feature to carry less (actual card is in the glove box for gas purchases) and to see the gas prices since I’m about the same distance in between two Costco’s and sometimes it’s a 30 cent difference.
I have no complaints about the rest of the features since I don’t want to waste time scrolling on a small screen. If I want to make a purchase, I’ll look on the MacBook or iPad so I can at least see more options at once to compare.
Lame Digital Card security and no Apple Wallet Support 1/5
By Mike Silva
If you have to reset and restore your phone, the lame ‘security’ in the app, will not let you transfer your digital membership card back in. Then, when you go to the membership desk, as directed, they don’t know how to fix it. They’ll reset your online password, which does not resolve the issue.
Worse, for silly ‘retailer clueless about technology’ reasons, they won’t just let you put your membership card in the standard easy to use Apple Wallet. No it’s gotta love in the clunky Costco app. It’s not like Apple would charge them for storing the membership card in the Wallet.
App Is Useless For In Store Shopping 2/5
Won’t search or give price for in store items. You have to look up the delivery price and extrapolate. This is not an in store app.
Great warehouse. dismal app. replace developer 1/5
Needs work. Chat service starts you at back of line every time your screen turns off. You have to constantly keep your screen from turning off or you lose your spot in line. Items in cart can’t be removed—so you get constant reminders you left something in your cart.. you search for cookware. results give you watches. items ordered are later cancelled because not in stock. can’t remove items from cart. the list goes on and on!
Please update this app 1/5
My goodness, this app is frequently needing some new update. My newest problem is that it won’t let me log in so I can’t buy anything or check up on my previous orders. Half the time, it won’t show the pictures of other color selections, and there’s large white gaps when scrolling through the online specials or the treasure hunt. From such a quality store, I honestly expected more, but this app is abysmal. I like the idea of this app, but the fact that I can’t even login anymore quite literally renders it useless. Please fix.