Needs to be better 2/5
Their needs to be a cash option under pay. I only use cash and since there’s no cash option you’ve lost at least one customer and I’m sure there’s others that don’t eat there for take out cause of this.
Good app 5/5
Probably one of the best apps for these kinds of restaurants. Easy to navigate and fast.
Wake Up!!! Put Terre Haute, In 47804 We have been here more than 20 years. 3/5
Illinois would be quite a drive. 4 and 1/2 hour drive. Your breakfast (I like)! But not that much. Georgia peach forget me. Let me call the company. This is ridiculous ❤️
Better than it was 2/5
By AZ shopper
They have made some improvements but I’ve spent an hour trying to place a curb side order and it won’t let me place one. I’m a fairly sophisticated App user and tried 5 different ways to pay but no luck. Frustrating since I was trying to avoid going INTO the store.
Good start, but not useful for ordering 2/5
I SO wish this would allow me to place an order with just a few important details. For example, my daughter loves pancakes and always orders the kids pancakes when we go no matter what time. However, I tried to order at dinner time and pancakes were not an option on the kids menu. Also, I like the gravy for my mashed potatoes on the side, but I was not able to give the person preparing my order that information. Finally, I wanted some honey for the biscuits and once again, could not indicate it. Without the ability to select these few important options, the whole process turned into a waste of time. I called and placed my order easily over the phone but a friend was picking up and since I didn’t order through the app I couldn’t pay ahead with my card. Disappointed!
Worst meal I have had ever! 1/5
We had been good customers at Cracker
Barrel for years. Decided to order too go tonight..husbands hamburger was very dry and had rotten lettuce on it..yellow to brown in color. I had chicken and dumplings..it came with 1 small price of chicken + 8 dumpling and no bread excluded..called and talked to the manager (who by the way said he was the general manager)..he could care less about what I had to say..very condescending..could not wait to get me off the phone..needless to say we will NEVER eat at a Cracker Barrel again. Will also tell all our friends how we were treated. Entire staff needs training especially the manager.
Wanting to order dinner. 1/5
By 2people upset
I have been trying to get a menu to order a chef salad or chicken and no where could I just find any plain menu to look at
so guess we will try some where else.
DO NOT ORDER FOOD THROUGH THE APP!! 1/5
After getting email saying that my order had been received, I got an email saying that the was a problem with my order and it did not send to the store. When I arrive at the store, one part of my order was ready, but I had to wait 50 minutes for the second part to be cooked. Then after 1/2 the food was hot & half cold, they would not give me the Mother’s Day special that was advertised. When I spoke with the manager, he said that the special was for delivery only, but didn’t say that in the ad. Very unhappy with the whole experience.
Don’t Waste Your Time 1/5
By Tom Gackle
This is possibly the most abusive app of any major restaurant chain. It lets customers place carry out orders and pay for them ahead of time that the local restaurant has no ability to fulfill. On Mother’s Day in Belleville, MI today, they were completely incapable of handling the orders and kept hundreds of customers waiting in the parking lot—some waited as long as 4 hours before giving up and leaving. There’s no phone number that you can call. In fact, employees admitted that they turned the phone off. The company is really guilty of fraud. Taking money and promising goods and services it knows it cannot fulfill. I am reporting the fraud tomorrow.
Where’s the menu?? 1/5
I love Cracker Barrel, I got so excited when I realized they had an app I could order from. Everything my husband and I order, everytime we go, is not available on the app menu!! ☹️☹️ The has about 1/4 of the menu. They don’t even have the salads??!!?! Super disappointed.
Trash app 1/5
By jacob m 1234567
I ordered for curbside and waited almost 2 hours when the app said 20 minutes. If I hadn’t already paid through the app I would have canceled.
Horrible app 1/5
Love Cracker Barrel, but this app is horrible. I’ve read some people leave reviews saying “it’s wonderful!” Well, they’re obviously Russian hackers boosting the star rating. Even when it works it’s simply “ok”. The lay out is terrible. It only works 1/4 of the time. Even Cracker Barrel’s website is buggy as bugs for online ordering. What’s needed here is an old timey redo of your entire web services Cracker Barrel! Keep that old time feeling, but make it simple, easy, seamless, and workable. Like a Cracker Barrel!
Bad First Impression 1/5
I love food apps. This one does not work. I ordered the night before for a certain time and it’s already 20 minutes late and counting. This may be a one and done time for me. Don’t have time for these delays. Hence ordering in advance.
Please add comments section or t 2/5
The app is okay would get another 1-2 stars if there was a comments or additional request section. Condiments, request to cook differently, or place something on the side. Very frustrating. Then there is always a wait when I get there to pick up not why when I always give extra time? Hopefully the developers pick up on the request. Thanks
Stupid app 1/5
Would not let me add coleslaw, could not order salad, could not order wife and mine together, tried to add three extra veggies to country vegetable plate no way tried to order four vegetable plate gave up after four tries started in Cleavland TN finished at walnut ave in Dalton. Of course order not ready when we got to restaurant. Food was delicious cooked perfectly worth all the hassle with this terrible un friendly app!
I shouldn’t have to try this hard to order from CB 1/5
After failing to order food through the website, I downloaded the app. I hoped to have better luck and at first, it seemed like it was going to work. The app’s design is pleasing to look at and seems intuitive. If you actually want to order food, you will be disappointed. It is a waste of time creating an order and then putting in all of your information and you cc info just to get an error message at the end. I really don’t want to eat Cracker Barrel bad enough to continue trying to troubleshoot a terrible ordering system.
App not working 2/5
By ~Captain Laura~
I tried to order off the app for later on today and no matter what I do, it says that there’s no location within 50 miles......there’s a Cracker Barrel within a 20 minute drive from my house. I deleted the app and redowloaded it and the same thing happens. I promised my son that we could get him Cracker Barrel for dinner and now we can’t.
Cracker App needs work 2/5
By Western ATV
Ordered chicken fried steak, got error message with no thanks for drink, used back arrow then checked cart, it had 9 orders in it. Clicked duplicate, nothing. Was able to delete one. Then no more, delete and reinstalled then it wouldn’t let me sign in. Went to KFC
D. Holloway 2/5
Food was great. My one complaint is not getting the condiments that should have been automatically placed with the order. I ordered pintos and greens. Paid $12 for each container. When I get beans and greens inside the restaurant they give onion, cornbread and chow chow. Nothing was in bag so I asked and received one small container of chow chow. That was it. No offer of cornbread or onions. I even gave a 20% tip
So not sure if I will do takeout again.
By Jimmers 123
Why can’t a person just look at the menu with out going through all the steps of placing an order? Maybe, just maybe a person is just deciding where to go and what looks good. This changes my mind every time.
Seriously disappointed 2/5
We love Cracker Barrel and go in at least once a month but I will NEVER use the curbside pickup again. I showed up and called the number which gave me the busy tone for TEN phone calls. I finally got through and have them my information. Thirty minutes later there was no food. I called and the employee told me in verbatim “we actually have it right here but neglected to take it to you, what car are you driving” after I had given that information half an hour ago. I took the food home and it was cold and soggy. Seriously disappointed.
This app severely needs to be revamped with a better system for pickup orders.
Location: Fenton, MO
Special Requests Feature 3/5
Please add a place to request your food to be cooked a specific way such as limp/crispy bacon or how you’d like your steak prepared so we don’t have to create more work for the kitchen to answer calls after we’ve ordered. Thank you!
App needs work 2/5
App is very glitchy but I was finally able to place my curbside pickup order. Doesn’t have a full menu and sides but I don’t know if this is temporary due to current crisis.
I would like an option to print out the order confirmation, and more importantly , the receipt. Afterward, there is no record in the app to view the amount for the order. If these problems are fixed, I would be happy to upgrade the rating.
No Location 1/5
I know for a fact that there are at least 3 locations for a Cracker Barrel in Fort Wayne, IN and it states there are no locations so I can’t order through the app. Please fix this and I’m willing to give it a better rating.
By joey felvus
No options to pay with cash😡😡🤬🤬
Would love to order some sandwiches like your delicious Ruben but no sandwiches on the menu on your app.
Won’t accept AMEX cards for payment 1/5
Everyone knows the Amex numbering format is different and a 4 digit code instead of 3. But the app doesn’t support it.
Has some bugs it needs fixed 2/5
The app was easy to sign up and start ordering but it doesn’t have all the sides available for the meals. For example I wanted fries with my chicken tenderloins and it was not an option at all. I called the store and they had them. So it wasn’t because they were out. The manager said he heard from others the app was not showing al the options.
Doesn’t offer full menu 2/5
I love Cracker Barrel but this app menu does not include the full breakfast menu. Fix that and I’ll immediately change rating to 5 stars.
Good food! 5/5
By Evie Mae
I really like CB and I visited there just the other day. My Great-granddaughter works at the Seymour Indiana store and is so happy there.
Apps not good with Cracker Barrel. They didn’t order food for me when I came here. They wasted my time.
Used to work better about 6 months ago! 3/5
I've had some issues with the app not charging the correct card when I had two different payments saved, even though I specifically clicked on the one I wanted to charge. Also, I get an error message sometimes saying that my order can't be completed at the moment.
I have a few suggestions though:
Allow users to add/edit card payments in the My Acount section.
Allow more than one card payment to be saved in the My Account section.
Add a feature to see previous orders and the option to 'order again' for those that like to order the same thing often.
The option to add a note/message/request on an order when there's a need to specify details about the order.
Add Splenda to the condiments.
Don’t waist your time 1/5
By the app su ck s
This app doesn’t even work like it supposed to work. It will tell you 10-15 min wait. But you still have to wait like if you just walk in. So 👎🏼👎🏼👎🏼👎🏼 DONT DOWNLOAD IT
By Ronda bear!
The server was awesome and so was the food! And the store is amazing!! We love it!!
Turkey, Turkey, Turkey 2/5
By China doll 901
Should be an option even on the sampler breakfast meals. Not everyone eats swine.
Useless “wait list” feature. 1/5
By Ozzy boyyyyyy
The “wait list” feature is useless unless you provide a check-in system for your guests that does not include waiting in the hostess line as you would if you just walked in. Other restaurants allow for check-in through the app.
Doesn’t Help with Waitlist 1/5
By Sierra Lia Slots
Used the app for the first time but it will probably be the last. For my location it said 5-10 min wait. On my way there, we clicked to add our names to the list. We get there, girl at front has our name and says “10 minutes.” Ok. Wait 15 mins, hear a bunch of others being called but not us. I check with the girl up front. She says we are next and shows on her screen the table we will get. We keep waiting. Finally went up to the other host who calls out names. She looks it up and says “10 minutes.” Huh?? That makes over 30 minutes. 10 on the app, 10 when we get there, 10 more after we check. They don’t have their act together. Does the waitlist app actually work at all?? Aggravating.
Terrible Togo service 1/5
Always check your order before leaving!! Almost everything was wrong or over cooked
Not the best app 2/5
I downloaded the app, went through the ordering process and then couldn’t either pay at the store or use a gift card to pay. When we called the store we had to go through the whole ordering process again on the phone. Very frustrating!
Food Great! App Not So Much! 1/5
The Cracker Barrel app does not give options to use gift cards. There isn’t even a pay at pick up option so that I can use the gift cards in store when I pick up the food. I guess we won’t be eating at this restaurant since I cannot use the gift cards I received. And yes I tried the option of calling in the order so I could use the gift cards, however all I got was a repeated busy signal. Extremely disappointed!!!
Short changed 1/5
By whats up with this 22222
The app works fine if they would give you all your food. They didn’t give my wife her meal at first. Then when we get home no biscuits no cornbread my sons meal was short a piece of chicken. All this after waiting an hour.
Just wanted location map! 1/5
By Keep It Simple Stupid!
Shouldn’t require an email and password!
Worse app ever! 1/5
By forgett you app
I have been trying to order from Cracker Barrel Catering for holiday meal selection for 4 days. I have unable to get order thru. I even called the store in Chester to place my order. That was a waste of time too. Trying to use this app feels like work without results. I’m Cutting my lost on this Catering attempt, and just use Bob Evans instead. It will be Christmas and I will still be trying to place my order thru Cracker Barrel Catering.
Doesn't accept gift cards 1/5
The app is nicely designed but doesn't take Cracker Barrel gift cards.
Not working 3/5
Just downloaded the Cracker Barrell App for convenient ordering, however, it will not allow me to add anything to my cart; once I click on an item, the “add to cart,” yellow part to click on bottom of screen is shaded. I’ve tried about ten different items thinking maybe it was just the item I wanted, but nope, every item does the same. Disappointed and will be deleting the app to free up space.
No Customization 1/5
Cannot substitute as you can at the restaurant. Not even a rising star.
Incomplete Menu 1/5
By Mystery JB
My 89 year old mother from the south loves cornbread with every meal. I always come in to order. The phone wait will make you change your mind. 🥴 So I decided to try the app to avoid the 20 minute wait. Guess what!!! Cornbread muffins and biscuits are not on the menu. Or did I miss something? 🙄
I use this app for its online wait list option. The app gives you a wait time and tells you to check in once there. Whenever I get to the restaurant I check in and usually wait another 20-30 mins. Not sure how this works but if I check in 30 mins prior then have to wait more time when I get there then what is the point in joining the online “wait list.” Completely useless.
By yer mum gay