Not satisfied 1/5
By #girl power101
I’ve been a credit bank Visa card holder for I believe a year I have made good and on time payments and your the only credit card that’s not willing to give me a credit line increase! I’m going to pay this card off and throw it down the trash!
App assessment 5/5
By R DOTT M-3
Very easy to use and easy to understand.
Nice layout easy to use .
Great customer service my card came on time thanks credit one
Terrible App and Terrible Card 1/5
By Back corner crew
I can’t wait to pay this card off and cancel it
Not the best. 1/5
Word app and completely out of date and it’s always under management or maintenance
Bad customer service 1/5
customer service all around
Ease of use! 5/5
By Tony n SD
App is very easy to you. Thank you!! I appreciate the reminder that my bill is due in 5 days! Only takes 4 easy steps to make a payment!
Unexplainable charges 2/5
By Nina daniyell
I’ve paid my card off to have a zero balance, so why am I getting a 6-8 dollar bill each month.. my other credit cards are paid in full and there’s no payment due, I believe my credit limit was increased but this only means that the monthly fee will go up!!! WHY?????
I had my payment scheduled! It never made it past the “processing”. Now I have a LATE payment?? I won’t do that again. Not happy!!!
Current version is unstable 2/5
On iOS 14.3 and it takes dozens of tries just to make a payment, because if it takes more than 5-7 seconds my session “times out” and puts me back at login
Need a debit card option for payment…. 5/5
The app is easy to use the only complaint I have is I just wished it gave you a option to pay with a debit card instead of checking account.
I had to call in to get my bank info put in because it would not allow me to complete it on the app, I would have all info typed in but it would not save it, called in got it save still had to go on app and make a payment, made express payment, by the time I had put in all my debit info and got to make my express payment it stated it had timed out due to in activity, then I had to log in once again and start the process all over and finally got to make a payment a day late night I add by the time I could get everything done.
No automatic payment 1/5
No automatic payment
Making Payment 3/5
This app kicked me out 3 times while attempting to pay my bill.
Slow. Bugs on links. Knock off Capital One. 2/5
By Go Fly A kite Credit One
Not only do they charge me $8.39 monthly for this card with zero balance, they haven’t even bothered to increase my credit since I’ve owned the card. Payment also is slow to post after the due date. Terrible card. Would give zero stars if I could.
Easy to work your probably old or not bright enough to work this application.
So so 3/5
By Ed Elg
Times out too often, out of pocket for maintenance too often compared to my other banking apps.
Not easy to read 1/5
By Lex luther21
All my other credit cards apps make it easy to find things. Like you can easily see what you’ve spent money on.
COVID Relief Payment Assistance 1/5
They don’t even offer you like what other bank institutions do for any type of financial hardship assistance. They just direct you to a third party facility that can assist depending on your state. It’s about the principle of assisting clients and not the business runaround practice this firm does. They don’t care about minorities.
By I hate campus life
Actually the app is ok your employees is who I have a problem with. They either need more training or just don’t know or don’t care what they’re doing. The left hand doesn’t know what right hand is doing. If I get response to this text I want it from a manager. Heidi Dowd per: Peter Dowd
Worse look ever 2/5
The Credit One App 1/5
The application is not working very well. It keeps glitching. It restarts on its own.
My opinion 5/5
By Papa to 7
Upgrades made to the application are great.Thank you!
By Lena Chayce
Very efficient. Only took minutes. Easier than a call.
Time out session 3/5
By ttttttthhhheee eeeeennnndddd
By the time I add information about my bank card the session times out and doesn’t let me add it for an express payment. Somehow change the timeout minute to a tiny bit longer. Other than that it’s quick and easy
Great app better communication
Easy to navigate.
User friendly 5/5
Quick and easy thank you.
Timed out 1/5
This app always times out as soon I sign in I’m timed out for inactivity. Very annoying
By Big DiZaddy
Please update for more options and online access
Terrible App 1/5
For this to be a major company you’d think they’d spend the money on a decent app, this app hardly ever works, freezes up, logs you out on its on and always saying sorry this is taking longer than expected to log in!
No auto payments 2/5
I think it’s pitiful that credit one doesn’t offer auto draft to make payments on credit cards.. app and credit one would be great if they did offer and I didn’t have to go into app and set a day up.. we are in 2021 🤦🏼♂️
Really Good App! 5/5
I was very surprised and happy to find that this app is always consistent with the results it provides about my account. I am just going to finish my rating with saying that this is the only bank app I have rated. Do not hesitate to get it if you want a seamless app.
Pretty good card 5/5
Initially I was charged a fee and late charges. Then I saw the fee again and I made some comments to customer service that if they wanted me to continue using their car but I would be more than happy to however I’m a bit disappointed about the fees that I’m paying I have no trouble paying my bill every month on time by the way or even before, so she cut me some slack and they were able to help me out. So far I’ve had no problems with this card I enjoy using it because it’s got a small credit on it and it prevents me from overspending overall iMessage I had no problem especially when I have an opportunity to contact customer service and work together to get things done
No live rep 3/5
Live rep for express payment never entered the chat. There was no status or eta on wait time so I had to make a regular payment.
Maintenance repairs 2/5
By i have credit one
When are you going to fix your app? It’s been month or 2 since it’s been down and I have to go online to check my statements. Very inconvenient please fix its
Must have! 5/5
VSo many other credit card companies should model their apps after this oneery very convenient does all the tricks especially if you have an iPhone you can use your fingerprint to access your account I have all my billing statements on one place can even apply for Credit line increase!!!!!!
Your service is horrible. Your time frames are horrible . Another issue why do I have to have a nick name to send.
Not so great 2/5
I pay my bill on time and always have a credit line, yet I can never seem to use my card.
The boss 5/5
Good UI, Poor Company Practices 2/5
What type of modern credit card system doesn’t allow automatic payments? The kind that preys on the irresponsible in search of missed payments and ultimately more fees to collect. Disgusting.
The app and its most recent UI update is actually really good. Kudos to the App team involved.
0 stars to despicable company practices.
5 stars to the App team and the product they built.
Doesn’t offer increased credit 2/5
By Mr. Steverz. 🤘🏾😎🤘🏾
Doesn’t offer increased credit unless you pay for it... I’ve never been asked to buy credit before. No benefits to using this card. I keep it for the fact that it adds AGE to my credit . And that’s all. Lol. And I have zero balance pay $8/month in fee’s
Big help 5/5
By dumbell strength
Thank you so much.
Credit One App 5/5
By Day of my life!
I really love the new app! It is so simple and easy to navigate!
Thank you, Credit One
Fix it 1/5
App crashes every time I try to pay
It’s a joke when you need to enter bank information 5 times before you can make a payment.