Cruise Norwegian - Plan & Chat

Cruise Norwegian - Plan & Chat

  • Category: Travel
  • Release Date:
  • Current Version: 1.6.2
  • Adult Rating: 12+
  • Developer: Norwegian Cruise Line®
  • Compatibility: Android
4.5
4.5
9,850 Ratings
$ 0

Cruise Norwegian - Plan & Chat App

Prepare for your cruise by pre-booking dining and shore excursions while at home. Once onboard, access Daily Activities and continue to book dining, shore excursions, and entertainment, and even stay in touch with friends and family using the chat and onboard-calling feature*. Key features include: Retrieve reservation details, view your E-docs, prepare and save time boarding with mobile check-in, and access directions to the pier. Organize vacation itineraries by pre-booking activities in advance and while onboard i.e. shore excursions, dinner reservations, entertainment, and make purchases including gifts (wine, flowers, and treats). Call and message guests onboard through the app, including Group Chat*. View ship itineraries, port information, and daily activities. Review your folio for onboard purchases in the app. Check Latitude Reward points and learn more about our CruiseNext program. Review disembarkation information including immigration and easy walk-off details. *Calling and Texting Package has a nominal one-time fee per person for making unlimited onboard calls and texts during your cruise.

Cruise Norwegian - Plan & Chat app screenshots

Cruise Norwegian - Plan & Chat app reviews

  • A nominal charge? 3/5

    By Bob Evola
    Good step in the right direction for upgrading the app to allow chat. I don't understand charging passengers for that ability when other cruise lines are offering it free of charge. The message to us customers is that it's fine to access the ships network to spend money on things like excursions, but we need to pay to locate family.
  • WiFi speed very slow on NCL Gem 3/5

    By bobslee
    App is okay. But my criticism is about WiFi speed. Compared to the NCL Breakaway that has excellent WiFi speed, the Gem is absolutely awful. Norwegian should upgrade all of their ships!
  • Garbage app 1/5

    By Tuna neck
    Never works, doesn’t load, it’s garbage. Carnivals app is light years ahead. NCL is becoming a bad cruise line too.
  • App issues 1/5

    By TesayL
    When I am using the app to view my vacation and I am scrolling through the details, the application keeps displaying a message "you are about to leave the site". Even if I'm not clicking anything if keeps prompting me to click to go to another site. I finally clicked it. It goes to "hotjar.com". It goes to a page which is a marketing site that tracks online activity to determine what marketing solicitation it can send you. Not cool!!! You want me to use your app but yet you share my app activity with another party!!!
  • The app won’t even load?!!! 1/5

    By RacerX2005
    What a disaster!! this app won’t even load on my iPhone XMax. Waste of time!
  • Informative 5/5

    By wally5580
    Very informative!
  • App won’t open 1/5

    By Pharese in AZ
    I downloaded the app in anticipation of a cruise we’ll soon be taking- and it *used* to work... but recently every time I try to open the app, I get an error message and then the spinning “loading” circle that never actually loads. Very concerned that it’s not going to work aboard if I can’t even get it to work in my living room!
  • New to cruising 5/5

    By Crm1278
    App is user-friendly and easy to navigate. Plus if you find yourself in a jam and not sure to fix it, direct phone numbers are available for additional assistance.
  • Useless app 1/5

    By Darkmanchu
    My cruise was delayed one day due to bad weather. The app didn’t reflect that condition. It assumed that I was at sea and needed ship WiFi for function. More importantly updates on the cruise status were never reported. Such a waste.
  • Crashes on Pride of America 1/5

    By Dk407
    Constantly crashes when viewing excursions on Pride of America. Useless
  • Great App 5/5

    By Lovetofish1
    A lot of info.
  • Planning! 5/5

    By VancDarkstar
    Love being able to easily look at all my trip had to offer! Wonderful to plan and get excited about upcoming trip!!
  • Internet customers service 5/5

    By eljim503
    Technician Bojan did a great job helping us with our problem
  • No joy 1/5

    By Kevinwithak0412
    90 days out and I can not use the app for my May Alaskan cruise. Did use the app for the bliss in December was great! Just wish there was a chat option in the app once on board.
  • App needs a Ton of Work 1/5

    By Soenebehgwnehejeuwjejwbe
    This is the junkiest app I’ve ever been forced to use. Alas, on the ship there are no other choices. Hard to navigate No personalized calendaring Data is always missing - ex- ‘you have 3 items’ but only one shows up The communication piece is pure crap. Like I said - no choice. But do not expect this to be on par with an app that really has to work and work well.
  • App needs a Ton of Work 1/5

    By Soenebehgwnehejeuwjejwbe
    This is the junkiest app I’ve ever been forced to use. Alas, on the ship there are no other choices. Hard to navigate No personalized calendaring Data is always missing - ex- ‘you have 3 items’ but only one shows up The communication piece is pure crap. Like I said - no choice. But do not expect this to be on par with an app that really has to work and work well.
  • Love NCL 5/5

    By Nana Linda H
    We have been on a lot of cruise ships and NCL is by far the best. We love the Haven. Try and stay in the Haven and you will be treated as a VIP from the time you set foot on the ship. I was not impressed by the private island. You had to pay for everything and some items were overly expensive but overall...an awesome cruise!
  • Definitely not a 5 star app 2/5

    By daveTheMusicFanAddict_II
    We used this app on the Pride of America for a Hawaiian cruise. The app is basically useless unless you’re on the boat’s WiFi network which you have to pay to get on to, and you can only pay for it when you’re on the network; it’s a chicken and egg problem which they try to solve by giving you 10 minutes of free WiFi, so you have to act fast. BTW internet on the ship for the whole voyage is over $200! We settled on the $10 charge for simple access to the app (no internet) and built-in messaging, not a good idea if you’re hoping to plan your offshore excursions while on the boat and need full Internet access. Once you’re in the app, its a big tricky to navigate around, it’s not intuitive and the UI design is sloppy and a bit of hodgepodge. You can book reservations for restaurants however some restaurants will show up as fully booked even if they aren’t. There’s a screen to look at your schedule on but it’s only for booked events, not events you don’t need reservations for, which is annoying, even more annoying is you can’t even access the schedule without being on the boat’s network. We tried using it as a tool for communication as they have built-in messaging and Voip calling between other passengers but we gave up on it and just used regular text messaging and phone calling over LTE; it’s just not worth the hassle of signing back onto their network and losing Internet over LTE (again we didn’t fork over the 💰 for NCL’s Internet package). They should also really utilize push notifications for things like disembarkation/embarkation reminders and means of delivering instructions on how to pick up tender passes or to deliver announcements such as where to go during the evacuation drill. They have so many opportunities to make this app a companion on your voyage but it really falls short.
  • Bermuda Get Away 5/5

    By Captain Jack Batt
    The app is very helpful in my preparation for my up coming cruise to Bermuda
  • It’s so User Friendly! 4/5

    By Beca1469
    Awesome!
  • Frustrating due to forced use of shipboard WiFi 1/5

    By Alehra
    I am on a Norwegian Cruise Lines ship in port. Since we’re in port, I have cell phone connectivity, so all my apps are fully functional - EXCEPT the NCL app, because, after 10 minutes of free shipboard WiFi use, this app REQUIRES in-app purchase of a shipboard WiFi plan in order to work! Hey NCL, your paying customers would like to use your app. You are supposed to encourage that! Your policy, which appears to be designed to coerce purchase of your WiFi, is instead alienating customers. That is never a good idea.
  • Useless 1/5

    By -_Jeff
    Won’t let me register. Looking to cancel my cruise. Not going risk my life on a ship, if they can’t get a web site to work in 2019.
  • Needs organization, but better than website 5/5

    By bobinps
    The title summarizes my thoughts. I just downloaded it last night and I like it much better than the website. However, I think the organization could be improved tremendously by simply offering categories, such as: Excursions, offer a filter by Port or by activity level Food, offer a filter for cost or complementary, also to filter restaurants that are participating with the food package purchase
  • Good app on the ship 2/5

    By Rexgamer
    It's a good use of the freestyle daily(sort of) for mobile use. However, if you use it on a trip that breaks in to a new year, it's not usefull as the days become out of order and can't be viewed after the day has passed past. Example, we had a cruise from 24DEC18 to 04JAN19. Day one was on the list as January 1, after day one passed you couldn't look at January 1 anymore even thought it was Christmas, day 2.
  • Slow 2/5

    By *************^^^
    The app is very slow
  • This app is a fail 1/5

    By bman46
    This app is horrible. I don’t understand how the ratings are so good. It basically does nothing that the freestyle daily and your stateroom tv doesn't. It’s nice to have what’s happening on your phone but beyond telling you the title of the event it doesn’t give you a description of the event. I also had the app randomly stop working several times and i had to log out and log back in. There is so much more an app could do then what this one does. #Fail
  • Great vacation app 5/5

    By DKD12123
    If you are going to cruise with Norwegian, this app will make planning much easier. Clear descriptions and/or instructions for everything on and off board. But don’t get this mixed up with their other app that can be used on the ship while you are at sea and need to communicate with other members in your group. This a per person pre paid, on ship communication is called “concierge” and it is a downloadable app.
  • Meh 2/5

    By Gjvdthgcc
    Great for looking up what’s going on on the ship on the fly. Nearly useless as a communication device. And they prompt a review right away, and you can’t skip it. So all the feedback they are collecting is from people who haven’t even used the app yet. Brilliant!
  • Eats up battery 3/5

    By Caligrl9881
    Takes up too much of my battery life. Would be nice to have the option to not have it continuously update in the background. Otherwise it was great.
  • App won't work with google login. 1/5

    By J____R
    Downloaded, app won't log in with Google+. Google says can't establish secure connection with OAuth being used (Older API?). Tells me to log into site with a web browser but that doesn't work with Google+ login either, no nice error - just a blank window after credentials established. Browser login was working a few months ago not now. One star until they sort out Google+ login.
  • Can’t ever log in 1/5

    By giberti
    App loads and then just spins. Not able to login so I don’t really know what, if anything I can do with this app. Current iOS.
  • Great app for travelers 5/5

    By Toontown0909
    This is my first experience using the Norwegian Cruise app. I love how it has all the information I need right in one place. It makes the process very easy.
  • D 5/5

    By wagsrif06
    It’s so good with telling u the activities and things
  • Ahhh... 5/5

    By Rdnckbkr
    Easy to navigate and see what's available on our future cruise without having to deal with other humans. It's like we're already on vacation. Lol. 😂
  • Not working 1/5

    By dmpcruise
    I updated app today. Still won’t work. Kicks off immediately. I uninstalled and reinstalled. Still doesn’t work.
  • Website, checking in 5/5

    By Sissy AKA Teresa
    The site had lot of information that I need to plan my cruise,easy to get around the site for people that isn't computer littered It had the things that you could do on aboard and off and the shows and activity was more that enough for people to do for all ages. Thank you Norwegian Breakaway for porting in New Orleans. This Norwegian cruise line has got me spoiled from my last cruise from when I also cruise on the Norwegian Escape! I don’t even want to try another ship. The old saying if it’s not broke then don’t fix it. This means to me if I've loved cruising on the Norwegian cruise line and I fell in love with the ship and its staff. I’m very happy so I don’t want to try another cruise line. On top of my bucket list is to cruise on every one of the Norwegian cruise ships!!!! Thanks Norwegian for making my cruise vacations fun and exciting! Thank you again Teresa Newson 12/15/2018
  • Not working on iPhone XS 1/5

    By KetchJason
    Please fix bug.
  • Decent app but buggy 2/5

    By NotAdamL
    There are two distinct pieces to this app. First is the onboard services, which all work pretty well. Checking the daily activities, dining reservations, shore excursions, and onboard account all work reasonably well, and come free of charge. Second is the messaging and calling, which costs based on the length of the cruise (usually between US$8-US$12 or so -- it was $10 for an 11 day cruise, and that's per person using it, not per room). The problem is that the app is quite buggy still. I was using it on iOS 11.4.1 in November of 2018 on the Norwegian Gem. First, the app drains the batter about four times faster than when it's not running. Even if it's just in the background, it drains the battery. Swipe up to close it when you're not using it. Second, it takes over the volume of the phone in a weird way. Normally on iPhone when you're not in an app, the volume controls adjust the ringer volume. When the app is running, even in the background, the volume controls adjust the "volume", but I'm not sure what volume they're adjusting. Even at full volume, any app that makes noise on the phone will be very quiet. If you close the NCL app entirely, the volume control goes back to normal and full volume is loud. It's very strange. The worst part is that you're paying for messaging, but you will not hear the alerts when you get a call or message, so it's really not very useful. Third, the app takes over camera control. It doesn't seem to matter whether you give it access to your camera (for sharing photos) or not. When the app is running, the camera app will not take videos (if you don't allow the app to access the camera, then *sometimes* video is available, sometimes not, but if you allow access, video is never available). The video option is actually gone. You have to swipe up and close the NCL app to get your video capability back. This is truly annoying. So the free capabilities of the app are worth the price (ha!), though it'll drain the battery if you leave it running in the background. The pay service for messaging, which is the most useful feature on board if you're with a group of family, friends, children, etc is not particularly useful and can be really annoying.
  • Broken 1/5

    By clrbchicago
    Doesn’t work. I click on it and it thinks for 5 seconds and closes. NCL just sent me an email saying this was the app that will work on our upcoming cruise. Clearly they are wrong. It’s been doing this for 5 days and no app updates to fix it
  • Great app 5/5

    By merrimac valley
    Very easy to navigate. Love being able to know how many days left till our cruise. Thank you
  • C’MON!!! Update did not work!!! Please fix!!!! 1/5

    By Reevesjl
    This is horrible. Please Fix your app!!!! Can someone please fix the crashing? I have been unable to open the app for about 6 weeks now. This is awful!!!
  • Launch new version and it crashes. 2/5

    By shwingme
    Tried many times. Mo lick. Iphone 6s plus Latest os
  • Crashes when opening 1/5

    By whitsha81793
    Can’t use the app, it crashes immediately when trying to open.
  • Almost 5 Stars 4/5

    By Nectarmaiden
    So far the app has been great and easy to use but there is one minor issue. I keep getting notifications that something needs my attention. When I open the app, I see that I have a new message. However, when I open the messages I do not have any new messages, they are all old messages that I have already read. I wish there was a way to delete them once I’ve read them. Also the notification badge will not go away.
  • Crashes when opening 1/5

    By celovires
    See above
  • Only Supports Some Ships 1/5

    By Former Verizon Customer
    There is a good chance your ship doesn’t support this app. Mine doesn’t.
  • Crashing, crashing, crashing... 2/5

    By Mysterious Lake
    When I downloaded the app a couple of weeks ago, it worked nicely. I have not used it for some days and now it crashes every time! It just does not launch! Please have it fixed!
  • WTH? 1/5

    By jf314
    This isn't a real app. More of an annoying collection of advertisements and offers that prevents the user from finding any useful information.
  • Can’t open App it crashes 1/5

    By Dr McEvil
    Please fix

Cruise Norwegian - Plan & Chat app comments


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