Useless, can’t book a cab in Boston 1/5
First I couldn’t create an account gave me an invalid email error. Reading the 1 star reviews k realized that it means I have an account (who designed this app???). Logged in finally and I tried to book a cab to the airport and the Reserve Taxi button is greyed out. I added Apple Pay, PayPal and a credit card. Still can’t book a cab. No FAQ’s, no phone number. No matter what address I enter, the book taxi button is greyed out. Useless app!!
Not working 1/5
Everytime I try to use it crashes. App has been updated
App works great as long as you put in your precise address because the GPS locator can be a little off. The speed of pickup is variable based on amount of drivers. BUT! When Curb is cheaper than Lyft/Uber it’s significantly cheaper. Wait time might be a few extra minutes but you can save $5-$15 if you’re willing to wait.
Don’t sleep on Curb.
Major bugs 2/5
I really want to like this app more but I have had so many issues with it when I’ve hailed rides with it. For example I hailed a taxi with it once and the driver app was frozen and wouldn’t let the driver start the meter even after shutting everything down and restarting. And there’s no easy way to get tech support during a ride. Also had issues with the app not concluding a ride, and being “stuck” in the ride with no way to exit out in order to use the app again.
Awful app 1/5
Just spams you with ads the entire time. Better to just hail a taxi
I received 4 different ads after authorizing ApplePay for my NYC Yellow Taxi?! 3/5
Good but needs some updates 3/5
I like the accessibility to taxis on the app living in the suburbs of Chicago. Feel more comfortable in a taxi than Uber at certain times of day or in certain situations. But it’s frustrating that you can’t call the driver directly and that the messaging capability isn’t 2 way. The character limit on the message is also crazy small so you have to abbreviate and drivers often get confused. Lastly, I really wish the app gave me an ETA to my destination during the drive. I constantly have Google Maps also open when using this app to see what time I’ll likely be arriving at my destination. Convenient access to taxis but missing some key features that make it a little frustrating.
Does not notify you when they make you tip 20% 1/5
By Kevin Philips-Bong
Would not use again: towards the end of my first ride I got a notification that I’d paid the upfront fare plus 20% tip, which I didn’t select but was just the default. I hadn’t even reached my destination at that point so hadn’t thought about tip amount.
Stable dependable service 5/5
Curb has never failed
Errors during signup 2/5
Just installed to try to boost the smaller startups in this space. Poor experience though, unfortunately. It gave me an error on my phone number, and still fails to verify phone even when I try other numbers. It also gave an error on my email address during signup but seemed to still “go through”— I backed out of registration and signed in. Still no way to verify phone. I also punched in an airport trip and it gave no cost estimate at all.
App is complete trash 1/5
Was excited to use this app, but already at the sign up, it gave me multiple errors: unable to send sms, email is wrong (all correct, multiple tries, over and over). Is it there to just harvest my data? Deleting!
Glitchy app, mediocre service and sneaky gratuity 2/5
App is leaps behind in terms of accuracy/timing/routes. It has a tendency to glitch. I’ve had a driver finish the ride right before actually dropping me off to manipulate his own tip - make sure you set it before the ride ends or else they’ll get you.
Who is giving this app 5 stars 1/5
It is horrible; horrible to register and buggy to use. Not recommended
Says I owe a balance, when I do not and blocks me from using it 2/5
This app was working great until there was a glitch in one of my payments and it showed up as unpaid even though I have the documentation that I did pay with a different card. Numerous emails back-and-forth to Curb (which take days for them to respond to) and it’s still not fixed. Now the app is useless to me.
App is SO SLOW 3/5
It is ridiculously slow. And them forcing you to rathe a trip each time is annoying. Then after you rate the person, seems like it takes a couple minutes before you can actually close the app. This app also started charging riders that cancel a request, but they don’t penalize the driver when they accept your ride request and then cancel, which happens A LOT! I have never cancelled a ride as it’s like winning the lottery when you get a driver to accept your ride, at least in Chicago. This app needs a revamp and Chicago needs more cab drivers.
App is a scam took $20 from me and claimed to “be looking for a driver” for ten minutes I had to cancel the ride.I want my refund
The Price is a Scam 1/5
They quote you a price but then charge you 25% more as “tip” which you can’t modify. So whatever quote you see on the app just know that it’s a lowball to get you to choose them over Uber but they charge your card a significantly higher amount
Ripoff Artists 1/5
By bad programming imo
They modify the address you entered so that it isn’t where you’re waiting, then cancel the reservation, then don’t refund the money but insist that they have, and provide no means to discuss the matter with them. A fundamentally dishonest business, backed by a badly programmed app.
Can’t reset password 3/5
Really wanted to start using this app again. Unfortunately I can’t get the app to send me the reset password email no matter how many times I try. And, no, it’s not in my junk box.
WARNING ⚠️ 1/5
Do not use this app it charges your credit card as soon as you order the cab, we GOT SCAMMED 20 dollars and the can never arrived no safety warns and no demanding policies either DO NOT USE THIS APP
Good idea but watch out for price gouging 1/5
Driver renegotiated the rate after I got in the car and basically forced me to pay him an extra $20 by stopping the car while I was on my way to a wedding. While I want to support the taxi industry, I am going to stick with rideshare instead
Never worked for me 1/5
I had so many issues with this app. It wouldn’t accept my method of payment, the “find taxi” part was grayed out when I tried to book a ride, the driver couldn’t find us when we were being picked up from the beach and cancelled us, I pre-booked a ride the night before and it cancelled me last minute due to no drivers….nothing good happened when I used this app. I had better luck hailing my own taxis in Chicago.
Terrible customer service. Choose another ride service. 1/5
I reached out to curb immediately after accidentally leaving items in a yellow cab. They got back to me the following morning apologizing for the delay and requesting further info about the ride. I promptly responded back all requested details without any answer. I followed up 3 more times without any response. Will not use this service again. In similar situations Uber or Lyft customer service is quick to respond.
App crashes a lot. About what I’d expect from the NYC taxi cartel.
Easy, Quick, Awesome 5/5
We installed Curb in Manhattan. It made it super easy to pay for a taxi. No credit cards to insert and other stuff to do. Pair, click, done.
Not easy to create an account! 1/5
By God Loves Me More
Can’t sign up with app. Tried multiple times don’t like any of the passwords I put in, even though I followed the instructions and guidelines.
Bad in Chicago 2/5
Great app... when it works! If you're in a neighborhood in Chicago (west loop for example), there are tons of cabs and the app works great. However if you are downtown it almost never works, and I've had several friends confirm this. The app will say there is a cab 1 minute away, you'll request it, and then it will just "search" forever. Annoying because I keep hearing about how great the app is in Manhattan, which is way bigger lol. It works SO WELL everywhere but downtown, but unfortunately I have to go downtown a lot. What's the deal with that?
I prefer to take a taxi over an Uber or Lyft but it takes 20 minutes every time and they show up 20% of the time.
App Disabled 3/5
I loved the app until it was “flagged” and shut off. The only option I had was to email customer support and wait 48 hours. Unfortunately, it took them 72 hours to get back to me and never did explain why it was shut off. They immediately turned it back in but I was only in the city for 3 days. Needs a chat feature and a real time convo if the app is disabled.
Unreliable and glitchy 1/5
I would really love to have an option besides Uber and Lyft, for mostly political reasons. But my experience with Curb has been completely unreliable. Poor estimates of arrival time, incorrect notifications while waiting for the driver, poor call quality when a driver calls you, drivers not really understanding the interface, drivers not contacting us or trying to find us and then leaving, etc.
Lyft and Uber have not been perfect, but I can usually depend on a reliable app interface. And with rare exceptions, my Lyft and Uber experiences have been nothing but professional and positive. Curb has a lot of catching up to do if it has any hope of competing on the app space.
Doesn’t show me the cost before requesting ride 1/5
I frequently use Uber & Lyft for trips/airport rides.
This app wouldn’t show me the cost up front, so I got a Lyft instead.
Kept saying my email was invalid 2/5
By No more sporcle :(
I couldn’t create an account so I gave up
Poor system 1/5
Pairing out of order in cabs. Invoice doesn’t match charges. The system is crap. Fix it!
Extremely buggy and hard to navigate 1/5
I downloaded the app to try to “Pair &Pay” in the car.
The interface was rather buggy. I had to click “Pair & Pay” then it asks for Apple Pay while at the same time a pop up appears that says “this payment method can’t be applied to this ride”. After confirming Apple Pay, you have to click “add payment method” which takes you to a screen that already has Apple Pay selected. Clicking “done” progresses to the next screen which asks you to fill out a profile. The only button to leave that screen I saw was “back” and after that I only got error messages repeatedly asking me to re-enter the pair number.
0/10 does not work.
Wish I would have found this sooner 5/5
Great app to hail a taxi in the modern era. Works GREAT- faster than Uber or Lyft with a predictable pricing model. A little quirky at times, but a big fan- especially ordering a taxi in advance. Need to be in a major metro
Not great for overseas visitors 2/5
if u can’t accept international numbers in NY then u massively restrict your usage for any visitors.
Total scam 1/5
I e almost exclusively used Uber or Lyft but thought curb was unique and taxis were available. Well this makes me remember why I don’t use taxi. Total scam!!! Don’t use the app or taxis, much better experience with Uber and at least you pay the fair. They hacked in route. Shame on this company.
Worked fine until it didn’t 1/5
The app signed me out and wouldn’t let me sign back in. Then it disabled my account. Customer service said it would be fixed in 48 hours, which is useless to me since my visit to Chicago will be over by then. Thanks for making my trip to Chicago harder.
Works poorly in Bronx 2/5
App charges you up front in contrast to others although this is not made clear at first. Has worked very poorly for me in NYC/Bronx, either showing few rides, promising a taxi when there aren’t any, and claiming a driver was 3 min away when he took almost 30 to get there. Won’t use in future.
There is surge pricing 1/5
Plus I got charged for a ride I didn’t take and customer service hasn’t gotten back to me more than 48 hours later
Drivers cancel when you need them most 1/5
Every time I’m out late and there’s tons of surge on Uber I can never get a curbed. Why is curbed showing driver’s the length of ride if it means they just cancel. This defeats the app. I am so disappointed.
WAV access vehicles 5/5
Am so grateful for this service. Makes life so much easier with my brother in a larger than average wheelchair! Thank you, curb!
Don’t know what I’d have done without this service! 5/5
Great needed service for city getting around!
Don’t Waste you storage space on this app 1/5
I have tried to use this app multiple times and it can never find a driver. It’s a waste, after it has you waiting, nothing….. just try again after I already tried 3 times. Would Not recommend it’s trash
WORST APP EVER - 0 Stars 1/5
If you need to be somewhere on time, DO NOT download or use this app. I wanted to give this a go instead of Lyft or Uber (which I normally use) and it said I had a 2 minute wait estimate and that there were several taxis around but then I waited for over 10 minutes. The worst part is that it gave no time updates, so I waited. Ended up booking an Uber and only after 10 more minutes, as I was in the Uber, did it say that my ride was cancelled due to no nearby drives. Horrible and unreliable app.
Save your self the bitterness 1/5
By Andrew Morales vnzla
Crazy rude drivers, they reject the service after they arrive and swipe you out of the car...
Happened several times...
Worst app ever 1/5
By evan julino
It is literally impossible to use to schedule a ride. Takes forever always glitches putting in destinations is comically hard. I hate it I hate it hate it I hate it I hate it.
Terrible app 1/5
This is an absolutely terrible experience. My driver took 15 minutes to arrive even though the app said 1 minute. Then he told me the app was broken and I had to pay cash or he wouldn’t take me. Then he drove slowly and I missed my flight. Should have taken Uber. This company should be out of business.
Dim the light of the TV in the cab 3/5
The TV screen in the back of NYC cabs is way too bright at night. Impossible to relax and look out the window. It’s right in your face. I don’t know if here is is the best place to mention that but you should add an option to dim the screen. Thanks! No complain with the app.