Never lets me pay or change payment method 1/5
I really wish this app worked. But it always says my payment method isn’t available and won’t let me select another one. Sometimes if I re-add a credit card that is already there it will eventually work. Utter frustration.
Unexplained cancellations 1/5
Every time I’ve used curb they cancel the ride right when it shows the “driver is here” message. No way to get in touch with the driver. There’s an option to call them but it never rings through to their phone. Huge bummer and here I am.. late again.
Ride is a Ripoff 1/5
This is an extremely misleading app. I used Curb for the first time yesterday. When I booked my ride the cost was shown as $19.00 and it’s temporary hold, was put on my card to secure that amount. When I got my receipt at the end of the ride, the final cost was $29.00! The base price was almost $20.42, not $19.00. Then there were taxes and fees, including a $1.00 fee to use the app (an “improvement surcharge”), totaling $4.00. Finally, my 20% tip was based on the final cost, including the $4.00 in taxes and fees, rather than the base cost. So it ended up costing significantly more than I thought it would be. They need to be a lot more transparent in their pricing structure.
Have to re-add payment everyone I use the app 1/5
Since Chicago has made Uber at ORD terrible I've gone back to taxi.
Everytime I use it it says the selection d payment method isn't available and I need to add a new one. So I end up with the same credit card added multiple times it's terrible.
Account disabled and Charged too many times 1/5
Hi I used this app while I was in NY the app is great but I was charge too many times and got disabled for a reason I dont even know.
Great when it shows up 3/5
Most of the time I order it, it’s just on hold looking for a driver indefinitely. But when it does find a driver it is cheaper than Uber or Lyft and equally convenient.
I am a flight attendant and I am very happy with CURB, highly recommended to everyone over UBER and LYFT, I schedule ahead of time, even very early mornings, always on time!
Can’t sign in 2/5
By Paul Re.
It says my number is already used with an account. I don’t have any records of any account within my emails. Tried to reset password but to do so you need the email address to the account not the phone number so I’ve reached a dead end.
Hasn’t worked in years 1/5
The app just doesn’t work. I have the ‘latest’ from App Store but try to use it in a taxi and just error messages abound. Don’t know how they’ve got the money to advertise or even to f they are a real company anymore. Weird.
Do not use in Washington D.C. 1/5
By KTC GNM
This app and service doesn’t work in the D.C. area even though the map and icons indicate drivers are available. I’m not sure if they don’t have enough participation or if it’s an issue with the app itself.
We tried using Curb for both an immediate request for a ride and scheduling a day in advance. It never paired us with a driver for either request. They debited my card for the advance reservation for a ride to the airport and at pick-up time, 18+ hours after I requested it, we still had no driver. The app map also showed zero cabs near our address close to the Navy Yard that morning when there had been several the afternoon on the prior day. Maybe those drivers only work certain hours?? Thankfully Uber came through to get us to the airport in time.
I received zero notifications, emails, texts that no driver was assigned to us. Only place it indicated was in the app itself. I had all the settings configured to allow these. It may work in other cities, so my review is specific to problems in Washington D.C.
Competitive price & fast pick-up, but usually wrong. 4/5
I am really enjoying the convenience of Curb. The app typically has lower prices than it competitors and the wait time is usually less than 5 minutes. There are a couple tweaks I would make on the app. Curb should give riders the option to enter a pick up location if the location pin is unable to catch the correct address. A lot of my drivers end up going to the opposite end of my block and then say the GPS had them picking up at that address. Along with pick-up confusion, drivers commonly want to confirm the address you are going to. The city I live in is huge, I cannot remember the address of every destination so I typically just type in the name of the establishment. The app will show an address when booking, but when you get in the car and your driver wants to confirm the address is no longer showing on the app. Those are just a couple aspects of the app that I think could improve for consumers convenience. I highly recommend using Curb to all my friends and will continue to use as long as it’s price stays competitive and the ride arrivals timely.
Overpriced and rude. Never again. 1/5
My first time using the app was getting out of LaGuardia Airport to go home. Usually I take Uber but this time I decided to go with taxi through the curb app this was a HUGE mistake. Not only was my ride $67 compared to Ubers TOTAL rate of $37 for the same exact route but the driver also made an incorrect turn delaying the ride and was impolite. On top of that I was not able to get my $5 off because it was a pair and pay ride which is ridiculous. There was no clear price upfront and I was slapped with an unexpected toll fee which I believe should be covered or AT LEAST mentioned before hand. I will never be using this service again. I’m sticking to Uber which is more upfront and provides better & more polite drivers.
Refusal of refund 1/5
Literally useless just use Lyft :)
Constant server error 1/5
Cannot even complete the signup process! No idea how this app is rated so highly
Rates aren’t accurate, drivers will try to get more from you in car 1/5
Ordered a car and was impressed with the rate. Then, once I got in and approved the ride, the driver told me the rate is too low, and that he wasn’t going to take me. I was like, fine, cancel the fare and I’ll just pay the meter and he said he wouldn’t do that because then it costs him $4 fee. So I got out, and he said he “cancelled” the fare, but I was still charged the full amount! Now I’m in a car with a crazy cab driver - the exact reason I stopped using nyc cabs and only use Lyft from now on. Why are nyc cabbies so nuts? Looks like I’m back to Lyft only. Curb may seem affordable but it’s a scam… (and very stressful scam at that)
Worst app 1/5
This app is the worst ride share app I’ve ever used, the drivers are never around and I’m not in the middle of nowhere I’m right outside of Manhattan. Nobody’s ever around even when you are in Manhattan. Just pay the extra $10-20 for a Lyft or an Uber.
Very buggy can’t reset password or login fix it! 1/5
By Tireek Junior
Very buggy can’t reset password or login fix it.This app has login issues.
Price is not accurate! 1/5
By Another NYC rider
The price that showed on the app was $21.00 less than what we were charged. This is why Uber and Lyft are taking business away from cabs. If the estimate was more accurate, we wouldn’t be so upset. This was ridiculous.
Too many errors 3/5
The service is good but the app is a mess. Constantly giving this error message: “There was a temporary network problem. Please try again later. (Code 403)” please fix it
My driver 5/5
The driver of cab #9K73 was absolutely wonderful. When he saw in his rear view mirror that another cab had passed me by, he pulled over to the curb and called out to me. It was 11:15PM on a Thursday night, March 9th. I am what is familiarly known as a senior citizen. Not only did hetake me directly to my apartment, but waited until I was in the building. Kindness and good service are still alive!!
Still waiting on that ride 1/5
This app is terrible. Request a ride and it just spins and spins, never finding you that elusive driver or promises to be looking for.
I want to support taxi drivers but if this is the best we can do for a platform, I’m stuck using Lyft.
Never sends the driver 1/5
I’m in the New Orleans area. Maybe this service works elsewhere, but don’t rely on it here. I’ve tried this app multiple times, both on and off peak. The rates seem great, always less than Uber or Lyft, but every time I’ve tried it the ride gets cancelled because of a “problem with the driver”. It says the app is searching for another, but it never finds a replacement. I end up in a rush going to back to Uber to get where I’m going on time. Terrible, unreliable service!
40% success rate actually getting a ride. 2/5
I try to use this app all the time, but it only gets me a driver two out of every five attempts. I am not exaggerating. This works great if I get into a taxi at a taxi stand somewhere that happens to have Curb set up inside, but for actually *CALLING* a cab, it's garbage.
Great ride! 5/5
Polite and careful driver!! Would love to use his services again!
Never got a cab 1/5
First driver cancelled after a wait. Second driver just drove off far away, presumably with another passsenger despite app telling me they had arrived. Doesn’t seem ready for prime time….
This app is always buggy in the Brooklyn area. Doesn’t work at all.
They take your money without a cab 1/5
You may be waiting for up to an hour for a cab and when you cancel they still take your money and hold it for three days. Frustrating
Can’t open the app 1/5
By Austin Guidry
Registered with no issue, but the app reads ‘connection error’ and will not let me agree to the TOS. Tried it on 4G, 5G, Wi-Fi, and with and without VPN and restarted my phone.
This won’t get you many new users….
Nice Ride 5/5
Rip off 3/5
Outrages prices sometimes when not even going far
Once reliable, now awful 1/5
The app fails to pair 50% of the time. Has gone from super-convenient to super-annoying.
Hidden fees in NYC 1/5
Ok, I have been living here for years. Used curb a lot. Usually to go back from my work to home I pay 12-14 dollars even rush hours. I see the amount in the taxi was happy - yes like looks like usual. And then I got the bad surprise to get many hidden additional fees - congestion (it was not), improvement (of what ?!?), extras (for what)… ended up paying 25 bucks for 20 blocks. It is a 100% increase compared to what I use to pay one year ago! The inflation doesn’t justify that at all, Uber stayed the same price. Very upset I will never use curb and taxis again.
Apple Pay never works in NYC 2/5
By The Tom Harrison
I always choose that I want to pay with Apple Pay and I cannot recall the last time it worked. Every time I try it says “Apple Pay isn’t available in this taxi, please choose another payment method.” I don’t want to input my cards into yet another app,. I strongly prefer to always use Apple Pay.
What’s the point? 1/5
I tried to use this app on Las Vegas over the weekend. It would’ve been great, however the three times I tried to us it, I got a message from the taxi devise stating that the app service is temporarily unavailable. I don’t know if the drivers were disabling it or if the service is unstable. Either way, didn’t work at all.
Credit card! 1/5
By cambo 3
Every time I take a trip, the app says my payment method is not valid, and I have to reenter my credit card. The same card is now in there 10 times! Please fix this!
Waiting time 1/5
By sundered st
For a cab waiting time is really long.20/30 min even more .to save few box this long wait.some time it’s even expensive than Uber n waiting time is stl long.
Won’t let me create an account 1/5
Says my email is invalid…my email is my email 🤷🏽♂️so can’t use the app
Don’t waste your time 1/5
Trash of an app. Scheduled a 5:45-6:00 a pickup. Got 2 seperate ETAs from text and app. Driver didn’t pick up. Had call a Lyft. Waste of time. I’m deleting app ASAP.
Best prices 5/5
And drivers very nice.
New Orleans Louisiana 1/5
Solomon taxi 0295 in New Orleans accepted our trip to our hotel and then said then only way he would take us is if we gave him $80 don’t believe me I have the video I sent to curb already multiple times two women left on the side of the road in New Orleans at midnight
No estimated fare 1/5
By Shushes hashes
Downloaded app and created an account. Estimated fare shown as NA. Since I had to put in my credit card I was not willing to take a chance hailing a ride and getting charged an unknown fare just to find out. Found an app called Lyft instead.
GPS is inaccurate 1/5
It gets the pickup location wrong
BUG NEEDS FIXING 4/5
By spencey wency
Great app but one TERRIBLE bug that needs to be fixed. When you get into a curbside cab and try to pair it with your existing account to pay, it asks you to add payment method before pairing is available. So even tho I have 5 payment methods already stored on my account, it makes me add one every time I try to pair with the ride code. I end up adding the same card over and over again and then later deleting.
Only applies when you get into a cab that wast e-called but very annoying to enter a card every time you pair with one, especially when you have 10 payment methods stored on your account already.
PLEASE FIX - this makes the airport pickup experience terrible.
Can’t reset password so can’t use 1/5
I hope the developers read this and fix it because I really need to use cabs rather than Uber/Lyft because of the appalling prices of the latter.
But I can’t use it because I had to reset my password; hit the “Reset Password” link; got a message asking for my email address and told that instructions would be emailed to me.
In at least 15 tries, they never have been—that is, I have never received an email. I have repeated the process at least 10 times to make absolutely sure I was inputting my email correctly, checked my spam folder, removed and reinstalled the app over time three times—never an email revealing my new password or any instructions for doing it manually or using a code; dead email silence from the app.
So I can’t sign in and therefore can’t even try the app for getting cabs.
Please, developers, fix this serious glitch so I can use your app!!!
This is pure stupidity 1/5
You are forced to create your account through the app itself however it won’t let you past the password. No matter what, it throws an error about your password despite following everyone of the password rules. I’ve tried pasting different random generated passwords that meet the criteria and it throws errors. You need to fix this.
Very inflexible app and drivers are not trained to deal with quirks 2/5
I have used this app several times and worked fine until I found the hard way that the app does not allow to enter a stop. When I tried to changed my final destination to one a few minutes on the way, the app would have an error message and it would not let me change it, even though I agreed to the different price charged. The driver was even more inflexible and refused to let me get off before my final destination, even though I asked him to end the ride. He suggested that next time I take an Uber or call a cab instead!! I was IN the cab trying to get to my house. It was expensive, made my commute MUCH longer and it the inflexibility and lack of understanding of the drivee in addition of the app limitations and error messages and glitches, made this a very stressful and unpleasant experience. Outrageous!
By Middle class smart guy
Can’t signup 🤷♂️ 1/5
Go to sign up, and says my email address isn’t valid (using my normal, everyday email address). Try contacting support and goes to a page that doesn’t exist. Sketch.
Less than worthless 1/5
By Steve Throbs
I am finally uninstalling this app after several years trying to use it to get around to night classes, events, etc. Quite simply, the drivers don’t want to come to the outer boroughs, even relatively close parts of Brooklyn, but the app lies to you in order to make you THINK they’re actually going to come. So you spend 10-15 minutes waiting for a ride that was never going to get there, instead of using some other means to get there during that time — which is why I say it’s less than worthless.
EVERY TIME I have tried to use Curb it has made me late to something. No more. Don’t make the same mistake I did
I guess I’ll give them credit that the pairing feature works if you can actually find a cab in person, but it’s not like the cabs don’t have card readers. What’s the point?