No cabs available in Dallas and more! 1/5
After getting a developer reply to my comment, I looked at that and other reviews. It got me to go look at my credit card billing. Yep sure enough I got charged $20 and all I got out of it was being told that no cabs were available.
Stole my money and left me hanging.
“l10:00 in the morning, Dallas. Going to DFW. No cabs could be found to take me there. I had go back to the reliable method of calling the company and got one in a couple of minutes. It doesn’t seem reliable enough to bother with.”
Tried twice, taxi never showed up. 1/5
I set up an early morning taxi pickup at our Boston hotel the night before, checked that my ride was in the app and got a confirmation email. In the morning the appointment had disappeared from the app and a taxi never showed up. I tried requesting an immediate taxi pickup. I watched the taxi that was supposed to be coming for us on the map driving farther and farther in the opposite direction. Tried to call the taxi and was told it was out of service. We had to walk over a mile at 6:45am with our 5 month old sick baby in below freezing temperatures to Boston Children’s Hospital. Worst app experience ever.
New User - Tip Calculates on CC Fee?!! 3/5
The payment seems to lag sometimes, driver chooses to end ride but app doesn’t recognize it and it just kinda leaves you hanging.
I’m also not a fan of having tip calculated on the the credit card fee, seems like tip amount shouldn’t depend on method of payment.
Horrible insecure product 1/5
By never again in nyc
Cab picked up a party that wasn’t me. I was charged their fare.
Indispensable for NYC 5/5
A business traveler’s dream. Get cabs promptly, pay effortlessly, know who you’re riding with. Love, love, love this app. The convenience of ride sharing apps, the comfort of a professional taxi driver.
Keeps signing me out 3/5
This app asks me to sign in every time I open it. This is annoying and inconvenient to say the least. Why is this happening???
The app is easy to use but it was not clear that a service fee would be charged on every ride! Not willing to pay $2 per ride to not use a credit card. That’s a big markup for short rides in NYC.
Too slow 1/5
Pair & pay took too long. I ended up using Apple Pay. Also, the fare was much higher than Uber, Juno or Via. The wait time was also longer. Used it once and deleted it. I’ll stick to what works.
How old you have to be to work at Curb? 5/5
By NightMorning Studios
Hello Curb, I need answers from you now! How can I work at Curb and how can I get my owe taxi cab car to buy or rent? Also how long does it take for me to start working in Curb? One last thing does it require anything for me to start first time working as a cab driver? Hope to hear your respond back soon! Thank you.
Customer Service NEGLIGENCE 1/5
Was sexually assaulted during a ride, and it seems that the company is not taking the complaint seriously. Also, it took a very long time for a ride to come. The company needs to pay more attention to the 1-stars as much as the 4 or 5-stars they receive. Also, background checks need to be made on each driver. Traumatised.
Never use it again,stick with uber 1/5
Yellow taxi is dirty and driving danger like they are the only one driving on the road!!!!!!!!!!change lane whenever they want. Terrible!!!!!
Nice, but inoperable 1/5
Installed the app, created an account, verified my phone number, added a payment type, entered my location, entered my destination and... everything is grayed out. Why? The app provides no clue, and this case isn’t covered in the support pages. Moving on, because I don’t have time to debug it.
Cannot reset password with multiple tries. 2/5
App always crashes. Rarely recognizes your payment method 2/5
I think this app has worked MAYBE 25% of the time I try to pair and pay. It often crashes or says it can’t connect, forcing you to pay the standard way. When it does work it’s great because you get an email receipt, however it works so infrequently I’m on the verge of deleting altogether.
Can’t even sign up 1/5
For some stupid reason, they won’t just let iOS generate a password for you, like on every other iOS app. I don’t need another password to remember, so I’ll just stick with the credit card for now.
Very slow, just use uber instead
Useless. Complicated sign up. Doesn’t work. 1/5
Why doesn’t this app use Apple Pay???? I was in a cab that advertised Curb and thought I could use it to pay (logically). Nope doesn’t work. Where does this work??? Way too complicated a sign up process. If they used Apple Pay I wouldn’t have had to pull out my cc in a bumpy cab ride. Deleting my account and the app. So stupid and useless.
So much potential to be good 2/5
It’s a great idea. The app looks nice. It just never works as easily as advertised. You have one chance to pair it and if you mistype or are a few seconds too slow then it bounces you out for the rest of the ride and it’s back to the 1990’s for you. I keep trying every time I’m in Vegas because I want it to work but it always breaks somehow. Taxi industry just can’t seem to join the times.
Driver was friendly, I knew exactly what I was paying and no cash had to exchange hands!
Sync with Concur 4/5
App is great but the ability to sync with Concur or similar apps like that would make it much more useful.
Absolute Trash. Really let me down when I needed it the most. Also, they make it impossible to ever cancel or delete your account which speaks to the shadiness of their business model.
Need better payment options 3/5
I HATE that you can’t change the payment card option after pairing. You have to cancel the ride, and can’t repair. This needs to be fixed. Either make it more prominent on the launch screen or allow the ability to change cards mid-ride. The reason is to allow switching to a corporate card despite my habit / default of using my personal card. I wish this element worked better. Otherwise I love the convenience of the app.
Horrible. DO NOT USE 1/5
By Big Shoogar 407
Terrible app. Customer service is even worse. Save your money and use a different app and service.
Charged me twice 2/5
I used to love curb because it made taxi riding so convenient and easy. This was until I saw on my credit card bill that MANY times the app charged me multiple times for the same ride- trying to rip people off. Not sure if this happens to other people too but they don’t notice. I contacted them and they redacted the charges, but then they banned my account from the app....because I complained for good reason?? Confusing and unsettling experience.
Not working in certain locations 1/5
By fmoig ktd.official
It’s not working in the Charlotte area🤦🏽♂️
Mostly good 2/5
This review request came right as it won’t pair with this taxi. Bad timing. It’s very frustrating.
The cab driver isn’t helpful at all.
Of no use 1/5
Let me set everything up including home address, billing etc and then when I try to use it says electronic booking is not available.
Never works 1/5
By peds ed
Every time I try to open the app it just closes.
By Lu the mom
I used to love this app but it stopped working. Says it will send an email to reset password but the email never comes. Cannot log in, cannot set up new account because my phone number is already attached to the original account. Have tried to reinstall, still nothing. Has been almost a week. Waiting for the email (not in junk).
Incorrect charges 1/5
By Geauxtigers 318
My experience with curb has been good up until today. I linked to the cab after I got in and noticed the driver incorrectly set the flat fee for JFK—I was traveling to Penn Station from 58&2. I pointed this out so he ended the ride and I was charged $63.36 which is the flat rate plus my tip that I had set. He restarted his meter and I was dropped at Penn Station and also charged for that ride. Well, after emailing support at curb I have had no response. So I called customer service and their “policy” is to have the customer dispute the charge with their bank or cc company. That is completely unacceptable. Errors occur, but without a mechanism for recourse/issuance of a refund if there is a mistake, I can no longer use the app. Uber, Lyft, and Juno all issue refunds seamlessly.
App doesn’t launch on iPhone XS 1/5
App doesn’t launch on iPhone XS
I correctly calculates tips 2/5
Tips are calculated on the fare plus taxes and other fees including tolls resulting in significant over tipping. Otherwise a good app.
Good but some issues 3/5
Convenient system, but it keeps charging more tip than I specify.
Will never use again 1/5
Used this app once. The first ride was great. However, the following morning I get an email notification about a ride at 4:00am (which I didn’t take). My bank security called about the charge as well. They blocked my credit card and closed my account due to fraudulent activity based on the charge.
Very concerning how this happened. Closed my account and will never be using again. Used this once and cc was hacked less then 24 hours after using.....
Service in SF, but not east bay? 1/5
Will not use CURB again! 1/5
Tried it for the first time for my taxi ride from LAX. I paired and paid but the taxi driver did not get any conformation and we were stuck trying to solve the problem. I called CURB customer service but she was rude and hung up on me. We called the driver’s supervisor and solved the issue. Bye bye CURB, it was truly unpleasant to meet you and will forever stick to UBER.
Couldn't schedule a cab in advance 1/5
By Conrad Halling
In Washington, DC, the app didn't allow me to schedule a cab in advance. When I entered the time I wanted to schedule a cab, the app said curb hailing was disabled.
Charged me for a ride that it I didn’t ride 1/5
$20.00 I NEED MY MONEY BACK! SCAM
Works fine for paying for rides, useless for hailing 2/5
By Random NPC 143
I can pay for my cab rides just fine using the app, which is nice, but hailing using the app simply takes too long. It buffers, and buffers, and buffers, and before it so much as finds a cab I’ve successfully hailed one the old fashioned way. One time, after I cancelled, I got a call from a cabbie saying he was waiting for me. I got a notification about my cancellation so I know it worked on my end, but it would seem the app has even more problems on the driver’s side.
I still suggest getting the app to pay for rides, but the developer needs to make serious improvements.
Doesn’t pair 2/5
Used to work but I haven’t been able to use it for the last 2 weeks as the app will never pair. I give up.
Impossible to sign up 1/5
No combination of phone number and email works. Unnecessarily complicated. Claims I have an account but I don’t. Use Uber and don’t waste your time with this
Competes with ride sharing 5/5
Used in NYC. Great app!
App immediately failed to recognize the cab I’m in. Fails to pair. Horrible first impression. Deleting.
First Impression - not so good 2/5
Since it keeps prompting me to rate, I will. My first experience with the app is poor. For some reason my account was flagged, and my account was deactivated. This prevented my payment from going through (even though there is still a hold showing up in my account from Curb). I finally got my account reactivated, but now I have to go back in and deal with entering a different account in order to affect payment. For an app that emphasizes convenience, this is a contradiction. If I ever use Curb again, I will update my rating accordingly.
Used a Los Angeles taxi from airport to hotel. Back seat screen said that I needed to pay via Curb app. The app charged my card, but driver said it didn’t process, and I paid cash. Charge did go through on my credit card, and now they will not issue a refund. Piece of junk and total ripoff!
Curb never works.
By Upset ED Doc
What does the death rattle of a dying industry sound like? Curb.
Available in 20% of cabs, and in those it only works 20% of the time.
Most of the time it presents you with an error message saying the app is not available. And when it does allow you to connect to the cab, the payment takes forever to process. Complete garbage.
Giant waste of time.
Crap app 1/5
Didn’t process until after I had to pay cash when the app wouldn’t complete the transaction and just froze. Now hoping for refund...
Prompting for too many reviews 3/5
The app is fine except that every other time you use it it prompts you to leave a review. You have to decline 3 times before you can use the app again. The prompt for reviews shouldn’t be this often.