Worst app ever 1/5
By Ocala Prime
Never really got this app to work. I got to use it once and was supposed to have a discount on my first ride. However when I did not receive it I was told that I did not use the app properly. It will be deleted from my phone.
Follow up: June 25th, contacted support as they requested for a second time yet they still have not gotten back to me. I’d give them -2 stars for not contacting me.
Still no Apple Pay 1/5
Apple Pay still isn’t an option.
Prices are good, app is not. 1/5
I tried to book a cab to the airport in advance (for the next morning) through the app twice and both times the time was saved wrong so I had to cancel. I have a screenshot proving I booked it correctly, but when I get the confirmation email or check in my ride history, it keeps displaying 12am for the next day instead of 6:30am. Even if it’s just a glitch I can’t risk missing a flight. Going back to Lyft and Uber instead.
Fare not accurate 1/5
App said I would have a $18 ride, was $33. Know there are MANY surcharges and extra fees!!
Charged for two rides I did not take AND kept getting excuses the problem was someone else’s 1/5
By no longer a loyal user
I had been using Curb for well over a year and everything has been fine. This week, I tried to get a taxi using Curb. The driver excepted and, while it still showed he was four minutes away, a notice came from Curb saying I had missed my ride and indicated that I would be charged, which I discovered I was charged. I tried a second driver and I noticed popped up that said I was in the cab. The cab had never shown up. The app showed that I was in the cab for well over an hour. I was also charged for that. An email to customer support never received a response. And that was the only method anyone gave me to contact Curb.
One thing that will make me go to battle is being cheated by a company like this.
Things were good with the cab and driver but it is way more expensive than Uber.
The app says I have no Internet. For weeks. Every other app on my phone, including the one that I’m using to write and post this review, has fine connection. I restarted my phone, reinstalled the app, WiFi on, WiFi off, Etc.
Account suspended for no reason 1/5
I requested a taxi, a driver was assigned, I got their name but they must have told Curb they’re unavailable because it told me it would try to find me another taxi. So I told it to find me another and it started searching for one, then said my account was suspended and logged me out! The temporary authorization on my card went through just fine, so I’m not sure why it didn’t work. Also, hilariously, it seems I got assigned to another driver anyway (after being logged out!!!) because I got a push notification about it. But I can’t log back in to see where my driver is or if they’re even coming. 0/5 would not use again.
uninstalled this junk 1/5
yeah this app takes you back to the trash days of using a cab. i thought that i’d try it just to see if the fares would be more decent compared to using uber everyday on my commute but that brings me to my first problem, you can’t see your fare before you ride. which means they still use those crappy ripoff meters and my rides more than likely gonna cost a bit more than if i just took an uber. also it said the eta for my ride would be a half hour ... bruh i can call an uber and it’ll be here in less than 5 minutes. i don’t even have enough faith that the cab would even make it here in less than a half hour. why do cabs still exist in the day and age ?
Consistently shows error with Apple Pay 2/5
By Tedward apleProReview
Prob should do a little testing before releasing
Finally found taxi app
Version 5.10.1 Change is crab 1/5
Stuff just stopped working. Had been using it heavily it now the pair & pay button just disappears. I’m gone.
Don’t Bother - Cabs don’t show up 1/5
By DC newbie
Not in DC anyways. I used this to book a cab twice (the second time was because the first one never showed up) , and both times it estimated my fair at $5, but they put a hold on my card for $25. I canceled both (the 2nd cab never showed either) but here it is the next day and I’ve still got $50 worth of cab fare I didn’t use on hold frozen in my account.
Just do yourself a favor. In DC, use uber or lyft. The cabs aren’t worth the headache.
No accountability for the cab or Curb 2/5
What should have been a $12-16 ride cost us over $30 because the cab refused to go the direct route (as asked), and the meter kept going up
Contacted Curb support, and they directed me to the cab company’s phone number
This raises so many red flags - what sort of responsibilities does Curb bear in the event of issues with trips (accidents, driver issue, crimes, and etc.)
In the end, all this app does is to let you pay for your fare via the app
The Curb App is wonderful and this program has been the best mode of transportation for people with disabilities. It affords is the flexibility to make last minute appointments.
Please keep up the good work!
Never Again 1/5
By Doom Owl
I was trying to go back to using a taxi instead of Uber or Lyft and my first experience was extremely off - putting and unpleasant.
My ride arrived , I confirmed it was my driver, and suddenly as I got in the car, the driver seemed to have disconnected the ride from the app. So, there goes my ride fare estimate, my $5 credit I was planning to use, and now I needed to re-tell him where I was going. Well , we were heading to the destination, his driving sucked and I had to use a panic attack app to breathe properly since so many things were making me uncomfortable at this point. I kept checking the app to see if my ride was being tracked, NOPE. I watched the meter amount go up and up.
He asked again where I was going and proceeded to take a turn in the wrong direction where we ended up unnecessarily in heavy traffic. I was so stressed out, I had to call the office where I had the appointment to tell them I’d be late, and I kept saying I’ll get out and walk. He disagreed that we were going the wrong way but we definitely were. Nearly in tears, I arrive at my appointment and the only silver lining is that the charges did not appear on my account since the driver disconnected the ride. He also told me I couldn’t have walked because it’s not good for me. That made no sense. Never again. As they say the road to hell is paved with good intentions.
New update terrible 5/5
Can’t find pair and pay. Not user friendly in latest update.
Fees no good 1/5
Charges $1.95 to hail a cab. Would only use again if I’m in desperate need and no other options available.
The true colors always come out 1/5
I moved to New York City on February 1, 2019.
Since I live in the outer boroughs I knew I would need an app to order taxis.
The app itself has worked OK. The drivers have been another story but nothing I could not handle.
Today it all changed. Long story short it took the driver 20 minutes to get within two blocks of my house where he sat and sat. Repeated attempts to contact him and Curb were unsuccessful.
Despite being two blocks away he marked me as not being there. Of course I wasn’t there. I was where I order the cab.
I was charge a three dollar cancellation fee. I also missed an appointment.
I learned that Curb does not have a customer support telephone number and do everything through email. We all know how well that works out.
Eventually I was informed I will get a refund and up to five business days. I wanna know why I couldn’t get one now! You took my money now I want it back now!
Curb placed all the blame on the driver and gave me the old, “We’re not a cab company just tech” routine. But still will make me wait.
Decent app but they are not alone. Uber & Lyft are most definitely not for me. I have a MetroCard and a right on that works.
The Curb attitude cost them a customer today.
Closed my account and deleted the app after this incident. Curb customer service is nonexistent as evidenced by their cut and paste reply. ⬇️⬇️⬇️⬇️⬇️⬇️⬇️⬇️
Horrible customer service and app crashes preventing booking 1/5
This app repeatedly crashed and then prevented us from logging in and booking a taxi. It left us stranded and we had to use Uber or Lyft to get where we needed to be. We will only use Uber and lyft from now on.
I don’t like the tipping process I rather tip when I get out or give cash instead. That should be a choice
Convenient app 5/5
A great App, saves time at the end of a trip.
Rotten experience (edited, affirmed) 1/5
I’ve updated this review “slightly” after finding the developer’s response below. Their response is TOTALLY off base. You’d have to be an idiot to think it’s meaningful. A support email FINALLY was received on Monday, after I was back home in Chicago, but I‘d tried to use the app in Austin, TX Saturday night and was left totally hanging.
My experience echoes several other critical reviews. On attempting to set up my account, I could not finish selection of my Visa card that was checked with a blue check mark. The app simply froze. Notes on the app update of a couple days ago supposedly fixed this bug!
After quitting the app and re-entering my user info, I requested a cab, but the map jumped as I was verifying pickup address, so I had to cancel that ride. On rebooking, the app couldn’t find a driver nearby and timed out. Then my account was “temporarily” frozen. I wrote to support, which was of absolutely no real-time help.
So here I was in an unfamiliar city during a driving rainstorm, with a $20 temporary authorization on my Visa, and frozen out of the app. I decided to wait-out the downpour and eventually was able to walk back to my hotel.
After back in my room and still locked out of the app with no effective support response, I wrote back to them: “I don’t normally communicate with people in the following manner; however, as far as I’m concerned, you all can suffer a miserable torment burning in hell for eternity!”
Not happy with app. Will stick to Lyft or Uber. 1/5
It was awful. I was in Boston trying to use the app. It wouldn’t work at the airport said it was unavailable. I then tried to use it while leaving the JFK memorial and it would just search and search and not find a driver. I tried it a third time downtime Boston and again it just sat there searching, searching and nothing. Now I have to make sure I don’t have 2 $25 charges on my credit card. Very frustrating.
Great - when it works 3/5
By Tom Nichols
Pair and Pay fails about 1 out of 3 times. Not good enough.
Don’t use it!!! 1/5
I usually use Uber or Lyft, but I decided to get a taxi because of the professionalism. So I download the app, called a taxi first time through it. The app charged me $20 before I call the taxi, I said ok, then app called the nearest taxi but the taxi that I called wasn’t moving on the map. I waited and waited then I had to cancel it. I tried it again this time they charged another $20. I was surprised, but it is a program it is not perfect, so I thought ok maybe I’m eligible to use it for another rides. This time the taxi came, and the driver took me the destination. When I tried to get off the taxi the driver told me “your payment didn’t go through” I said “wait, the app already charged me twice $20, and it is only $11 ride!” so when I checked the phone I was already signed off, then I couldn’t sign back in. I had to pay cash to the driver.
Then I emailed to their customer service, they replied me we will fix the problem. I still couldn’t sign in after three days so I replied them I need refund, now they don’t reply me.
Unable to log in 1/5
After I added my credit card - the app wouldn’t allow me to sign in with an error stating that my account was temporarily disabled? Weak. Fix it.
why this clandestine service is insisting on being obsolete. 1/5
as a yellow cab user for 20+ years, i’ve made too many excuses. i’m done. it really hurts. the drivers are good. and that’s where it stops. i can’t defend it anymore. get in a strangers car. you’re better off.
Fatal errors 1/5
Didn’t even use it- got everything set up. Paired with a cab. It canceled and kicked me out. Had to close out the app and try to log back in and it froze my account and told me email support. Bye.
New Updates 2/5
By Whatever Just Wake Me Up
I have to re-enter my login & password with every update. Ain’t no one have time to remember passwords!
SO wanna love CURB 1/5
By whale eyes
Okay I really do think this could be a great tool for the YELLOW cabbies. Used it while in Manhatten and worked likea charm.
NOT SO at the airport BUT the real issue was that the glitch being what it was (a disconnect by the cab from the server) it STILL took a whole lot of effort by me and the driver to get the cab fee to end processing and simply PAY the driver. In fact it still is outstanding 3 weeks later.
Customer Service were not skilled nor adapatable to the on-going dilemma. They had no sequence of resolution nor a knowable protocol to resolve the issues at hand.
Minor glitch turna major- Cannot say I would risk missing a flight over an APP glitch and a tangible resolution. Lucky I hd a very understanding driver who did not hold me up for the $52 fee nor have me charged and arrested for failure to pay.
Only solution: Always carry cash!
Charged me for a ride that I canceled and didn’t get my money back! 1/5
Automatically deleted the app after not getting my money back when they canceled my ride and said try again.
Held Hostage 1/5
Stay away from this app, and yellow cabs.
Made payment at 528p and was “allowed” to leave the cab at 610p because the driver had no record of my payment. Oddly enough I showed the Email confirmation receipt with the drivers name and taxi id but that wasnt enough for the cab driver so he held me hostage in his cab. Doing his job is one thing but not allowing me to leave when I showed proof of my payment is holding me against my will.
Great app in nyc 5/5
Finding a cab from central bronx to the airport used to be challenging and expensive because you had to rely on private car companies. And usually ended up with a poorly maintained car.
With Curb, one push of a button and I had a green cab at my door within five minutes! The driver kept me informed of eta. I couldnt be more pleased. I will be using Curb whenever possible.
Terrible app 1/5
Don’t use this app. The app said my fair would be approx $50, but was $75. The bait and switch, a 25$ difference should never happen. The route should be the same and the cost shouldn’t change that much. Either way Uber would have been the way to go.
Bypass this app and taxis in general and get Ube or Lift.
No Tech Support Whatsoever 2/5
I have tried numerous times over the past several years to update my email account. Should be simple, yes? Nope. Can’t get it done. So now I’m done because it has asked me to sign in and I don’t have access to my old email account to reser the password. Ridiculous.
$1.95 service fee! 1/5
I stopped using it after finding out that there is a $1.95 fee to use this app.
No Apple Pay support 2/5
Seems like it would be a nice app, but will use other ride apps as they offer Apple Pay support
Password reset 1/5
This function does not work. I can’t reset my password and I can’t sign up again. So basically I can’t use this app.
Great in NYC, Unreliable in DC 3/5
Pair & pay is great in NYC. Requesting a ride in DC works less than 50% of the time. The order is dropped most of the time, often after a driver is assigned. The telephone number given to “call your driver” is actually the company answering machine. Needs major work.
Awful App 1/5
Always signs you out when it updates. How dumb!
Well not really helpful, ended up with an uber 1/5
Tried the Curb app for the first time pre-scheduling a cab for 5:00am to the airport. At 10 to five it began looking for the nearest driver. After it searched for about 2 min i hit cancel and then uber and in 1 min my ride from hotel to Logan arrived. It took less time for the uber to arrive than the app to search for a cab. What is the point of pre-scheduling if it then has to search for a car? Not impressed will stick to uber or lift.
Poor functionality 1/5
App freezes all the time
App doesn’t work 1/5
I switched from an iPhone to a Samsung galaxy S 10 + . The app does not work. I can’t access the numeric keypad. So now I’m back to the iPhone. I hope you’ll fix your app for the Samsung S10 plus.
My daughter showed me how to do this in New York it was so easy, they came in three minutes. So now I will start using them at home, in Texas they are everywhere .
Location ID 5/5
I really appreciate the ease of using this App for the most part. It’s great for paying. I was unable to refine my actual origin location when booking a taxi. The taxi driver was directed to an address across the street and up the block. I booked from in front of my hotel. We were able to connect, and the driver took me directly to my destination with no problems. but it was a little confusing for both of us. I suppose GPS is going to be difficult. Drop a pin is not that accurate either It would be nice to type in an origin location address. Thx!
I am furious with the horrible quality of this app. Not only did my taxi never arrive, but I could not exit the ride and was charged anyways. It was completely infuriating to me, and I assume to the driver as well, who seemed to be stuck in the same endless hell that I was. This app has no way to receive meaningful support or report problems. The un-quittable ride set up is a truly idiotic design flaw.
No cabs available in Dallas and more! 1/5
After getting a developer reply to my comment, I looked at that and other reviews. It got me to go look at my credit card billing. Yep sure enough I got charged $20 and all I got out of it was being told that no cabs were available.
Stole my money and left me hanging.
“l10:00 in the morning, Dallas. Going to DFW. No cabs could be found to take me there. I had go back to the reliable method of calling the company and got one in a couple of minutes. It doesn’t seem reliable enough to bother with.”
Tried twice, taxi never showed up. 1/5
I set up an early morning taxi pickup at our Boston hotel the night before, checked that my ride was in the app and got a confirmation email. In the morning the appointment had disappeared from the app and a taxi never showed up. I tried requesting an immediate taxi pickup. I watched the taxi that was supposed to be coming for us on the map driving farther and farther in the opposite direction. Tried to call the taxi and was told it was out of service. We had to walk over a mile at 6:45am with our 5 month old sick baby in below freezing temperatures to Boston Children’s Hospital. Worst app experience ever.