Account Balance 3/5
I wish I could pay my account balance from the app
Continued issues and poor service 1/5
By Just bad service
Every time I refill an RX it is an unbelievable hassle over charge my account can’t find the refill order even those I can see it on line if I wasn’t forced to use this PBM I would go anywhere else
Blocked !!! 1/5
By MY NAME, no nickname
I receive an Email to get my EOB on line. My ID that my notes provide for Aetna and Medco RX (used before CVS was filling RXs) do not work.
I tried registering like a new person (I am not new, but CVS is a relatively new mail order RX supplier) and they say I am BLOCKED!!!!
Am I frustrated and disgusted? You bet I am !!!!! Your Security procedures are overdone!!!!!
By Carol Jacobson
I appreciate your text reminders please contact the two drs for updated prescriptions. Thank You
Easy Refill 5/5
By grandma hickman
Easy to refill a prescription once I am able to find it for another family member!
I Like This Ap 5/5
By Woofie 25
This ap makes it very easy to refill and renew my prescriptions on time. It is very helpful to receive a text saying a prescription is ready to refill or renew and all I have to do is type “YES” to initiate the refill to be sent to me or renewal request to be sent to my doctor. I love the fact that I don’t need to go to the drug store and wait for a prescription to be filled (unless needed immediately). All of my prescriptions taken regularly are sent to me by mail and are less expensive than buying at a drug store.
As bad as the CVS service. 1/5
CVS Caremark is unfortunately my medical rx vendor, and like their service this app is just as bad. Pretty to look at, but delivers wrong information that doesn’t match what reps on the phone and the cvs website say about your prescriptions. Their whole service is a disaster. Mail order doesn’t talk to specialty who doesn’t talk to stores who don’t fix things for their own call service center reps.
App never works 1/5
App never works or loads anything
It’s a full time job making sure you get your prescription on time.
Estimated cost $0.00
Total bill $0.00
Before I order ... but then my credit card is charged $60.00
What’s up with every nickname is taken
Worst app and website ever 1/5
Difficult to navigate, find info, and get answers. Every time I use it, it is so frustrating.
Bad app 1/5
By Nigerian user
App is slow, buggy, very unintuitive and user unfriendly. The UX is very poor, having me put in the same information multiple times. The UI is also nothing to write home about.
Cost ... 1/5
CVS is very very expensive ... and slow and often rude
Cvs caremark 1/5
Hopefully they do a better job of filling prescriptions than the quality of the website
Ability to interact. 4/5
It would be nice to be able to interact with a person to be able to modify order or add such things as alcohol pads or needle disposal units. Of course I could just call up provider and have them sent. Otherwise very efficient.
Totally useless 1/5
It DOESN'T WORK 95% of the time and when it does, it is NEVER in the doctor’s office.
Very Unsatisfactory!!!!!!! 1/5
This App doesn’t work well at all, period!
Buggy and low functionality 1/5
By Andrey Lev
Not intuitive user interface
CVS Stuart VA 1/5
By i hate Stuart CVS
I hate this store, the people are mean and hateful. Price was supposed to be 19.69 for 100 pen needles when I checked the price When I got to the check out they charged me 43.69 now that’s bad you asked for a nickname and Hate CVS is taken
Great App! 5/5
The CVS Caremark App is a terrifically easy app to use; it is comprehensive and insightful. I would recommend this app to anyone.
Stopped Working 1/5
By DJ Bugg
I can’t get any information to load on this app. Keeps saying “we’re experiencing high demand” at 2am!
If I wrote an app this glitchy, I’d be fired. 2/5
Extremely buggy; inconsistent and unpredictable user experience.
Auto Refills 1/5
Ap won’t let me set auto refills!!!
Price almost doubled!!! 2/5
By Bigness 77
Placed order for levemir and total was $263.00. But was charged $463.00 without notice or explanation! $200.00 surprises hurt on a retired fixed income! A little warning would have been nice.
Great App 5/5
I like the Caremark app because it’s simple to use and I understand most of the information.
The only item that would make it better for me, is if I’m asked if I want a refill and I say“No” , “I just received an order this week.” Some kind of response would be appreciated to let me know you understand my message. Otherwise all is good. Thank you!
Incompetence at best, Malpractice at worst 1/5
By The Real Zen Boy
Looks childish in design, but most importantly the app is pretty non-functional.
Can’t scan codes 3/5
Some prescription labels have such small code squares that your scanner doesn’t accept iPad photos.
I’ve tried to use this app for several years. I’ve never been able to log in. I can use the website just fine but never this app. I’ve contacted them to no avail. No one seems to know anything about this (cr)app.
It was really easy to make my order, 71 years old!!!!
What I like 5/5
I like that I receive reminders.
I like that I don’t have to be entering so much information as in addresses, acct number.
I like that all my medication is listed.
I like that I know when my medication will arrive.
It’s easy to place the order. I’m very pleased.
Much easier 5/5
By ground out
It seems as though someone made this site a lot easier for customer use, either that or it works best on my apple phone. Anyways I like it better than I had used.
Trying to post this...not that easy all nicknames are being used...that’s frustrating
Order not a survey 4/5
CMS Caremark tricked me and asked if I would help with a survey and then sent a refill order to make sure they would get their order and their money even though it didn’t cost me. I never saw a survey and then being invited to write a review at the end of the “I am making sure you place your order“ questionnaire is not a survey.
Every time I come here the service turn around is awe full whether there are two people behind the counter or seven.
Prefer the text message for reminders for refills. Much easier than emails.
Still no facial recognition 4/5
By Big Greener
The app asks to allow facial recognition to sign in but that is not functional when I open the App. Otherwise, the app functions reasonably well and is pretty easy to use.
Agrevated Customer 1/5
Trying to do mail order with Caremark is
an EXTREME PAIN IN THE BUTT.
face recognition NEVER works 1/5
face recognition or remember password never works. its very annoying to have to log in EVERY time. please fix this.
Can’t price drugs 1/5
And if it can, and it probably can, it’s not intuitive. I’ve tried seven times and now I’m on the line with the representative. And she’s trying to figure it out too!
Removing prescriptions 4/5
The ability or lack of removing a prescription from the list that is not being used or taken is hard to find and needs to be easily identified on how to remove that from the list of medications
After familiarizing yourself , which isn’t hard, this app is easier than placing a phone call.
By call free happy
I love the app, and you don’t need them calling to bug you ten times a week. You order when you want.
Quick and easy 5/5
Using the scanner on my phone for quick refills makes reordering a breeze. Whole process was less than 2 minutes
Total crap 1/5
This app is total crap. It shows me orders from years ago when I filter it by last 7 days. The only thing worse than this app is my insurance company making me use cvs Caremark for my prescriptions. I have no option but to use this service and this horrible app. Please lord let my employer change prescription plans in the future!!!!
Slow as Moleasses 1/5
Total Disappointment 1/5
Customer service is horrible! I had a lost medication and had to call 3 times with my concerns to finally speak to a senior supervisor?? Who tried to blame my doctor on the incorrect refill amount yet the pharmacist Dee advised the order should had been filled according to the last refill which was 36 tablets. Needless to say with CVS the customer is never right. I have BCBS and will be discussing my disappointment with the mail order system. Meanwhile I will be looking for a new pharmacy.
Deleted for the last time! 1/5
I’m glad it works for some people (4.5) but I’m not one of them. However the site does work on my pc so that saves the day for me. I wish they would fix it because I would like to be able to use my laptop or tablet to track my meds.
Some of the things it does is to frequently tell me my meds need to be renewed even though they might have been just filled.
I get asked a lot if I want them refilled but it never comes to anything. If I go to the site it still says they need to be refilled.
There’s more. Just no use to go into it. They have the government retirees contract so they really don’t have any reason to improve.
But I sure wouldn’t recommend the app. Needs serious work for many of us.
This app is the worse digital app I have ever seen 1/5
This app needs a lot of work.. it is the worse digital application I have ever tried to use. It doesn’t keep your searches. The application logs you out and have to start over.
CVS Caremark 5/5
The ease of use, the breadth of quality brands carried by CVS Caremark, all make this the very best way to get medications and Medicare would do well to add this program to its program. Getting medicine sent to seniors insures they have their medicines, reducing problems caused by not taking medicine, or problems caused by falling when getting to a pharmacy. It really would save money for the Medicare program and improve the health of their enrollees.
Not smooth 1/5
Cumbersome... keeps looping through the questions