Camera scan stopped working 1/5
By L Camões
This app worked well for a while. At some point in the last 6 to 12 months the ability to scan the QRC codes stopped working. First on my wife’s iPhone 8 and then on my own iPhone 6. This failure has continued through the last several updates.
It just fails to even recognize the QRC on the iPhone 8. On the iPhone 6 it captures the QRC immediately but it rejects it and says to enter a valid number. Please fix this. This is the best part of the app!
Prescription Prior Approval Views 1/5
What’s the use of an App if it doesn’t show you ALL information/access like the website?
Waste of time
Very unstable. Doesn’t give drug prices. 1/5
By Humidity fan
Very unstable. Doesn’t give drug prices. Difficult to use. Pretty useless!
Search drug cost sort of works 3/5
By Salt Free
Tried to search for some drug costs. It would not allow me to enter the prescribed amount. The only option available was “Most common prescribed dosage “ or something like that. But it didn’t tell you what that dosage is. So, I don’t know if I’m getting the correct results.
It seems that you can do most of the things you want to do, but it may take a few attempts to get there.
No luck 1/5
Total waste of time for me since I’m not even able to login. This is after 3 calls to customer service for assistance. No help whatsoever. Did not get my first order of meds yet.
Not so convenient as claimed 1/5
By Dan Giao-Chi
You definitely could refill your prescriptions at your own time but you will have to stay home for the day your medication delivered - signature required package. If you are not lucky, the package did not come on that day, you will take another day off for it. The other option is letting it delivered while you are not home then take the notice to the Post Office to claim it the next day (during working hours). Regardless, the claimed convenience is almost inconvenience.
Too long 1/5
Takes too long to get refills
Unable to do transfer subscriptions. 2/5
So for reordering it seems to work although sometimes the prescriptions I need don’t show up and I have to search history to get them.
My real complaint is that when I tried to contact them on the phone I couldn’t get through their phone tree to talk to someone so I tried to use the app. I kept getting messages that I had to fix my phone number and my message. Apparently it couldn’t figure out my phone number without the dashes. Couldn’t use () either. But the best part was the text. It said I had special characters. I rewrote the text ten times making it simpler each time. The answer was that I had used the word I’d instead of I would. Really. It’s a text box.
Still haven’t heard from them.
Tony Seal 3/5
By Tony Seal
I’m new to the app and insurance and haven’t been able to fill a prescription yet. Either waiting on dr or app to accept the dr’s script. But app is easy to navigate
Site is not at all intuitive 1/5
Site is not at all intuitive and I hate it!!!
Looking for drug cost. Says it will provide, but does not give me any useful information.
FaceID useless 1/5
I have to manually sign on each session. Once I’m signed on, I’m asked if if I’d like to use Face ID. Why would you ask me AFTER I’m signed on. Prescription info is also out of date. Unfortunately I’m stuck. Hate this application. No functionality whatsoever. Even sent a note to support who has never responded.
Update Information 5/5
Easy to maneuver around site..
Worked great...then it didn’t 1/5
I put my username and password in and says not correct.
Change both only to still have it not work.
Has not worked for weeks.
By Gee Cee Cee
Easy review : convenient, easy, prompt. And time saving!
Terrible service 1/5
1 hour hold time and I was transferred 3 depts before getting to right person whom didn’t assist me. Charging me for medication that I didn’t receive. Also dropped the ball on medication I was supposed to receive in January.
Not so great 2/5
Always seem to have difficulty with this app. Starting to think I should choose to go directly to store for pickup since they are now in the area.
In general just awful 1/5
The user interface is horrible. In addition my auto refills do not refill on time and requesting a new prescription is a nightmare.
Freestyle Lite Lancets & Test Strips 1/5
By Not aChance
Using your price app is ridiculous it gives you medicine you’ve previously ordered and not the medicine your asking for.
Great and easy to use.
Needs attention 1/5
Your app won’t load on my iPhone. Update spins going on for 2 days
Cancelled Prescription 3/5
By Prince Eli 9
I love the idea of receiving my prescription via mail order...it’s cheaper and quite efficient (I thought)...I quit the auto refill because I would receive my meds way ahead of time... sometimes 30 days before I would even need them. That happened multiple times so I removed the “auto” refill for all my meds. For the meds that I can pick up at Walgreen’s, I do and for the ones that I cannot get a 90-day supply, I order individually via CVS Caremark Mail-order. I wish the timing would get fixed. I don’t mind receiving an order 7 days a head of time, but not 30 days before I need the meds.
Love this app! 5/5
By Retired nuclear engineer
Does everything I need.
No iPad version, nags for reviews 1/5
I’ve been using this program for 5 minutes now and have received 5 pop ups asking for reviews. If there was an iPad-native version I might have given a 2 star review.
Don’t make me use a phone-view on a tablet.
Won’t Update 1/5
App has been trying to update for over 24 hours! I’ve attempted deleting and reinstalling but it’s still showing that it’s trying to update. Please fix this ASAP!
Awful interface, scripts are “processing” for two weeks 1/5
Just utterly terrible app, can’t expedite scripts, app is basically useless
Waited but prescription filled wrong 1/5
By fed-up 2019
Waited 1 month for my 4th prior approval to get approved. When I got my order I was charged for 90 days but only got 30 days worth. Now I’ll have to call Caremark tomorrow and be put on hold forever while at work. So much for convenience!
Not user friendly 1/5
One of the worse sites to navigate
You try to use the drop down to find your drug and can’t get your drug as you scroll some other dosage comes up
Price changes 1/5
There is no way to call and speak to someone about my copay changing prices every month.
Unable to sign in. 1/5
I can sign in on the website, but I am unable to sign in using the app. This app is absolutely useless to me.
App poorly designed!! 1/5
Not good at all
Big Liars!!! 1/5
I’m sitting here watching the hearing regarding Insulin high costs. I am an insulin dependent diabetic. Yr representative states there are price rebates and lowering incentives available at CVS. Joke!!! My cost for the generic of Lantus, Basaglar, because I can’t get Lantus!! Is : $875!!!!!!!
Ridiculous liars!!!’ This is so so stupid!!!! Fix this now please!!!!!
CVS/caremark app 1/5
I’m unable to use the CVS/caremark app. I was told my insurance company wouldn’t allow because I’m on Medicare. My insurance is Aetna that merged with CVS/caremark.
Great Experience 5/5
Everything I needed was accessible with no problems!
Please continue to keep up it’s user-friendly and informative ability.
Thank you so very much!!!
If I could give this app ZERO I would! 1/5
Live the customer service at the store! However the app is the worst and always has been! Rewards are awful if you can collect them!(they often disappear the day before they expire if they ever appear at all)...and don’t bother contacting online Customer Service as they know ZERO about syncing the data from actual purchases with their database! Until you give them a low rating they won’t listen to you even if you send them screen shot proof of rewards you never got!
Easy refill 5/5
The app is very easy and user friendly.
Drug prices 1/5
Esomeprazole 40mg price changed from $16 in past to now over $500?
No warning or reason, it’s robbery!
dysfunctional app 1/5
The desktop site has more function than the app. Very poor customer service.
Useful but discouraging. 3/5
I use this app frequently. I would love the “Easy Fill” feature if it worked, but, it doesn’t. Small thing to have to input the prescription # in but it’s discouraging because I know it is designed for me to be able to scan the bar code but that feature doesn’t work.
Going Backwards 2/5
This app used to work well, especially with touch id on Apple i phone 6. But recently the auto refill stopped working. So now I must manually refill all. Secondly I upgraded to i phone XR and the face recognition does not work even though the app asks if I want to use face recog and I must manually enter id and password. Most apps are improvements over earlier versions. This app is going backwards!
My app never allows me to order my refills, I always receive an error telling me to contact customer service. The only way I am able to use this app is if I entered the rx number.
There are a lot of helpful things about this app and it keeps getting better, but it also lacks basic functionality.
Somewhere in the last few updates it’s makes it so I have to re-enter my user name and password every time I log in. It asks if I want to enable FaceID, but when I come back to it it’s never there and never prompts me. It doesn’t save my username, even though I check it.
It’s helpful to check prices and see history. Re-ordering has gotten a lot better as well.
Update: it’s been months. Nothing has changed. No way to let Caremark know.
If you also experience this please leave a 1 star review. Maybe it will get someone’s attention.
Nothing but problems lately 2/5
All of a sudden one of our pills shipped automatically without being ordered. Then it would not let us refill our other 5 prescriptions like we normally do. The App just kept spinning and spinning. Finally we ordered them piecemeal and not of all them ordered. App is messed up!!! Please fix it
Less than one star 1/5
I downloaded this app several months ago worked fine for last couple weeks my scripts disappeared and today when I called for help the person said I don’t even have an account which I do just logged on but still nothing there
Trouble getting my order 3/5
By pit of patients
I ordered this Perscription 10 hours early and you refused it but did not refill the next day.now I am completely out of this order please ship ASAP.😠😡
Password authentication stinks 2/5
Seems every single time I attempt to log in I end up resetting my username and password. I even set up using fingerprint and things still don’t work. Don’t understand why I can’t get a 90 day supply of one drug I use - even rep could not explain.
Was very easy to use. 4/5
By CT CAJ
Prescription was obtained and medicine sent within 5 days.
Getting better 5/5
If this on line ordering works, its fantastic it’ll be a major jump forward for CVS Caremark. I’ve been with CVS For quite a few years. This is an improvement.