By Hillside Redbeard
This is the provider I am forced to use so I do what I can. There are no CVS pharmacies within reasonable driving distance so I am stuck with the online site. It is difficult to manage the auto refill and auto renew features. It seems like they MAKE it hard so they can send medications that you don’t need any more, at that point, they can FORCE YOU to pay for it since they say they can’t accept returns. I feel 3 stars is very generous. I wouldn’t doubt there customer base would shrink by a lot if employers offered choices of prescription plans. CVS needs better clarity for their web site and phone apps. AND THEY NEED TO ALLOW US TO GO TO A LOCAL PHARMACY FOR MAINTENANCE MEDS WHEN THEY DON’T HAVE A STORE LOCALLY.
I would like to know why you can no longer provide Irbesartan , I’ve been using this medication for years, have never had a problem obtaining before.
Sounds convenient but NOT so!..... 2/5
By Dan Giao-Chi
The auto refill/renewal prescriptions features are easy to use (very convenient) but when it comes to the delivery of the medication(s), it will be a completely different story.
In my case, the delivery requires signature (have not had such requirement for years when I lived in the other city). That means I have to take a day off to wait for the delivery - if I somehow missed the UPS delivery, there must be another day off.
Almost every time there’s an app update all of my apps to be refilled automatically disappear and then I’m scrambling to get them filled what is the deal
Total Garbage 1/5
I am mystified how this app could possibly be 4.5 stars ... it is absolute rubbish. I was running low on my medication so I reordered through the app. I received an email confirmation that it would be ready by 11am the next day. I waited until 6pm and when I went to the pharmacist they had nothing. When they checked they said the prescription could not be refilled because it was too early. I asked how that could be when I had ran out. I was told it was sent to me by mail. I never asked for it to be sent by mail, the app showed it for pick up, and the email confirmation showed for pick up. So I had to pay full price - $50 - for 3 pills while I tried to sort out this clown show. Come on CVS, we are not talking about hailing a ride or ordering a meal, this is people’s medication for crying out loud!
Didn’t give me price of drugs 3/5
I’m not happy with this app. I need to find the retail price of a drug and it won’t allow me to get it!
What is the website’s problem - 1 + months 1/5
This website for my pharmacy has been down for over a month due to “high demand,” which is false. I’ve tried refilling my Rx’s at 6 am - 2 am...same message. I cannot put in refills without spending 25-45 minutes waiting for someone to answer on the phone. This is unacceptable, and I plan on changing back to Walgreens if this problem is not fixed by months end!!
Scan doesn’t work 4/5
It was so nice when the scan function worked. I have not been able to use the scan function in a long time.
App does not work iOS 1/5
This app’s login and credentials never works on iOS but works just fine on Android and the website.
Confused customer 2/5
Have a lot of difficulty signing into app. When I try to change my password I never receive an email with new number to be able to change password. Would like to have a way to stop
A medicine that has been discontinued.
CVS/Caremark continues to breach our contract to be the 3rd party PBM/Administrator for all of BofA 1/5
In exchange for lower/steady premiums, CVS/CAREMARK benefited from the contract by obtaining exclusive access to all Bank of America associate’s pharmacy benefits administration and management. With CVS/caremark controlling 53% of the market share, this contract benefited CVS/caremark; it also enabled the company to places restrictions on certain medications and flooded the U.S. market with the cheapest and most questionable quality of medications originating from generic Pfizer off-shoot brand Aurobindo, made primarily in India and Mexico. Aurobindo has continued to fail U.S. F.D.A. manufacturing and quality control year after year. Critical medications set up for CVS/CAREMARK’s supposedly flawless ‘auto-refill’ and automatically request a new prescription from the doctor, for crucial medications used to treat blood pressure and diabetes to name a few; are being delayed 15-35 days after the refill date, causing doctors/hospitals to scramble to try to stabilize chronic conditions. There customer service is clueless as to what is going on and how to fix the issue and their management doesn’t seem to understand that they are under a legal contract to provide the medications as the plan materials describes in plain language. The severity of the issue cannot be overstated, even the medication’s manufacturers have stated that the medications are in stock and that there are no shortages; that the issue is being created by CVS/caremark, by not ordering the correct quantities. The federal government and states need to ensure that CVS/caremark is performing its responsibilities, and companies need to start withholding payment; if CVS/caremark cannot perform the administration and management duties, that they were contracted to provide.
Excellent app 5/5
I use the CVS/caremark app to fill all my long term medications. I love the touch logon. I receive excellent order response in my email.
Mail order 5/5
So easy to refill my meds and always get them shipped in a timely manner!
Great way to get your ongoing prescriptions 5/5
I turned to this app when my favorite pharmacy went out of business and I was left with the long waits at other pharmacies. It was a great solution. It’s easy to use, and It knows when you’re running low and prompts you to reorder. So you’re never out of time or meds. I like it.
Equitable to Pharmacy Coverage - Worthless 1/5
Find a good walk-in pharmacy and stick to it.
By Joel Zoo
I like this app, it is awesome that you can see all of your prescriptions, check costs of new ones and reorder.
Can’t scan the barcode 2/5
By Xfinity Yuk
I have been using this app for several years and generally it’s a good app. The last version upgrade of the app will now not scan the barcode that is on my medicine EVER!!!! Now I must always put in the prescription number in place of scanning the barcode. Not sure what they did with this version but I rated it a two when I normally would have rated it a five.
Terrible, useless. Can’t make payment 1/5
By JFC Carpentry
App is terrible. You can’t make a payment on it and you can’t update prescriptions you have on file to the mail order option. Still have to jump through hoops, hang out on hold, etc just to get it adjusted. Cvs should make this all available in the app. It would be way more user friendly and also save you money from hiring customer service phone agents who really just like to leave you on hold (currently been on hold 10 minutes for instance and still waiting just trying to pay my mail order bill.... it’s almost like you don’t want my money CVS 🤦🏻♀️🤷🏻♀️
Drug Price Module doesn’t work 4/5
As with many pharmacy apps this one won’t really tell you the cost of the drug. I suspect it is because they don’t want you to know until you are there. If the drug isn’t covered it won’t go ahead with data. It is most important to check price when the medication IS NOT covered as you want to compare different pharmacies. This only checks CVS. Try GoodRx instead
Januvia 100 mg 4/5
TOO EXPENSIVE. IM A SENIOR AND RETIRED. PLS LOWER PRICE.
Use of App 5/5
Easy to use. Very helpful.
Spouses meds 4/5
I find it a bit harder to obtain my husbands refills and I am the controller of his refills and paying and distributing of his meds but not easy to be with your mail order. Any suggestions?
Caremark makes life a lot easier! Thank you
Login and order status issues 1/5
FaceId recognition won’t work and asks repeatedly to be setup each time I login.
Staying logged in also won’t work in general and i have to enter my password EVERY time I use the app.
Orders that show in my order status on the website (recent pending or canceled) do NOT appear in the app...
Cannot register 1/5
I have tried numerous times to create an account on CVS Caremark to no avail. I have tried to speak to customer care and they have no clue on how to get this going for me.
Hey CBS can you get someone to fix??!?
Nothing but problems 2/5
To be fair, most of the problems are the same as the web site.
Tells you items are ready for refill before they are (app is even more misleading than website. And the first page says I have 3 ready for refill (they are not yet eligible) but if you follow the link it shows 4 ready, but they are not. While some prescription that are eligible for refill are not marked as such.
Prescriptions that still had refills, were marked to contact pharmacy but they didn't know what I was talking about.
Prescriptions ”disappear” if not filled and need a new prescription.
Site is always experiencing heavy use. I've seen this notice everytime I have signed on for more than a year. After a while it's not heavy traffic, it's the usual traffic.
The ”your cost” isn't close to what I have paid. No idea what this cost is.
I've enabled face id several times and app keeps asking me to sign in
Still can't set up address or billing info from app. If you have to go to website, why not get with app?
Can't believe this is the same app I have. If I didn't have to use Caremark I wouldn't. They have a terrible website and service.
Doesn’t scan at all 3/5
The scan doesn’t seem to work at all
Face Recognition to unlock has NEVER worked. 3/5
The app asks me every time I open it if I want to use Face Recognition to unlock the App - I always click Allow - and it never works. The next time I open the App - it asks me AGAIN. Irritating.
Also Text message refill alerts should distinguish if the refill will be handled by Local CVS or Mail Order.
Otherwise - the app is efficient and I can tell the people working on its design are making improvements to improve user experience and ease of use. Making it easier to see info users need to see. They change the graphic layout to make it easier and better - it is one of the better designed apps around. And if they continue to make improvements from users feedback - it can be an excellent App. Good job keep up the improvements.
“Currently do not support my coverage plan” 1/5
I don’t understand why you do not support my plan. Receive alerts and can refill scripts, but that’s all.
Can’t refill from app anymore 1/5
I can no longer refill or manage my prescriptions via the app. I once was able to do that but for some reason my meds no longer show up. I have spoke with CVS and still no resolution.
What is the the purpose of the app if I can’t manage my meds? Now I have to call in my refills. Please fix it or don’t have this app.
Your app is disheartening. Not helpful.
Using the app has made it very easy to refill. It eliminates the need for phone calls, being on hold for a long time and it shows you when the expected arrival would be. Thank you for this ease.
Order not placed 1/5
I ordered 4 refills on this app. 6/6/19. Heard nothing, no email confirmation so I called on 6/12/19 to check on status and they had no record of the order being placed.
Never works 1/5
I have gotten the app to work once, maybe twice, in the last few years. I periodically try it to see if it will work. I’ve tried reloading it, checked my account info, etc. It never loads my rx info or lets me refill or order rx. It only shows my card info. I wish it worked like it should even half the time
Cannot pay bill in app 1/5
It’s unbelievable I need to go to the full website to pay a bill...why can I not pay it using the mobile app?
Pretty convenient 5/5
Prescriptions arrive quickly!
Worse app ever 1/5
Only have the app because they said it’d be easier to manage my prescriptions. And boy were they wrong. Everything takes forever to load and is difficult to use. I am a tech savvy person and have built basic apps and this was obviously done by someone that has no clue what the average user would want to do. The app is basically a way for them to force you to pay extra for mail order since that’s the only prominent feature and ONLY THING THAT LOADS. HORRIBLE app and service.
Save yourself some time and frustration.
Credit or Debit card installation 2/5
By Need full episodes
When trying to put the information in for the cards it doesn’t except none of my cards and they have a part that says put a nickname for the card that always does not accept the information get rid of that feature on the app it will make it easier to use. When the information is in at your end can check to see if the cards are good,also we should be able to change the card or delete a card with no problems that can not be done now. I’m a new customer to your service because my company changed plans so if you’re having problems with me your probably having it with them. Please Fix Thank you
App Easy to Use but.... 3/5
If Rx gets hung up or timed out with doctor e.g. fax misplaced, request ignored), no follow up is communicated to patient. Patient figures it out in a few days and starts over, calling/visiting doctor, calling or resubmitting refill order with CVS. Other Rx work fine tho. This one is the problem.
CVS....worst pharmacy benefit manager ever. 1/5
By ,,,sad but
I agree with all the complaints mentioned by other members... refill prescriptions arrive after two months, way too early. I receive constant reminders of available refills, yet I have a large supply because the “auto-refill” feature sends drugs every two months.
I just spent 40 minutes on the phone with a CVS/Caremark mail order rep to cancel a prescription I placed earlier in the day, so that I could pick it up at a local pharmacy. I was told that transferring the Rx would take 2-3 days, and I am out of the medication.
Price of the medication increased by over 50% since last order in March.
Phone staff are unsure, bumbling, and unable to make effective changes. I’ve experienced most of the complaints others have mentioned.
App and CVS Caremark Communication are Horrible 1/5
The App is generally horrible. Often the pharmacy hasn’t even started processing when the app says it’s ready for pickup.
Try transferring prescriptions between pharmacy and pickup using the App - total disaster.
Every time I use the App I end up getting burned. Horrible App, horrible service. I would give CVS Caremark, CVS Mailorder and CVS Specialty zero stars if I could.
Refills do not go through to the pharmacy 1/5
By Sappy Tiger
I recently refilled two prescriptions on different dates and neither one was received by the pharmacy. I received email confirmation but the pharmacy had no record of receiving the refill request. I will never refill through the app again.
Decent IPAD app 5/5
A basic app that is functional and easy to navigate.
App has been not functioning for weeks 1/5
The app has not been functioning for weeks now. CVS stated they were fixing it over three weeks ago, but it is still not functional.
How is this a 4.5 star app w/ so many one star reviews? 1/5
By User47: JL Johnson
How is this a 4.5 star app w/ so many one star reviews?
TOO many drug cost surprises 2/5
All too often drug cost for drugs NOT used daily are minimal or no covered. HUMANA was better
Problem using iPad 1/5
Not set up for iPad. Spoke with IT & it is mainly for Cell phones.
Told to use browser to access if not using cell phone. Many glitches & loads quite slow..wondering if I should just skip all of CVS as they are worst place to deal with.
The CVS I us is awesome. Very friendly and show genuine concern for my questions