The app does not work when I rotate the iPad 90° I have to use it in the vertical mode. That seems to be my only complaint at this time thank you
Bad info 1/5
Will not use a pharmacy in my town! Closest one that this app will come up with is 25 miles away when my Walmart pharmacy is 7 miles away! I have location services on and put in my zip code. What’s up with that?
iPhone X support 3/5
Please support full screen for iPhone X
Too many prompts to rate 1/5
Easy and efficient 5/5
The app is so easy and efficient to use.
Your site is in need of a face lift 1/5
By Webb George
You tell me you are not covering a med I am taking. It still shows here for a refill. The drug you tell me to change to you have listed here as not covered. I am very tired of your BS and wish I could choose a different company as I would in a flat second. This is extremely frustrated and I wish I did not have to deal with you in any way shape or form
The worst! Really. 1/5
I began using for easy refills of mail order RX. When an order occurred thats was incorrect I simply tried to have order available for local pick up at any CVS. Not able. Found all my communications were with automated answer. No humans available. Long story short 5 days no meds. Felt very ill. Received no help.
Easy to use. 5/5
I just started using the Caremark app today. It seems extremely easy to use. I was able to place a medication for mail order within minutes.
Avoid cvs 1/5
CVS cancels prescriptions at the drop of a hat with no regard the the patients’ actual situation. I cannot get my prescriptions filled because of my race and politics.
No Internet Notification 2/5
Although I have internet on my phone when I go to the applications to view offers it continues to display that I have no internet.
Have not received my refund since I now have 3 insurance coverages.
Touch ID no longer works 2/5
Touch ID stopped working some time ago. I get a “failed to authenticate” error and then have to type in my password.
By Hunan oh yes
I wanted to refill my prescription but only my wife’s information was saved. When I update an expired credit card you should automatically apply it to both of us instead of making me do it twice.
iPhone X support 2/5
Looks horrendous on the iPhone X display. Please update the app.
Stretched UI still in 2018 1/5
Seriously the iPhone 6 was released over 3 years together and you still not have updated the UI to take advantage of the native screen resolution.
Now you are even further behind with iPhone X screen support. Instead you continue to clamp onto the days of small iPhone 5 UI.
Get your act together. Swallow your technical debt and implement real support for iOS size classes.
Touch Id broken and slow app 1/5
I can't login with touch Id ever. Always gives errors. If I manually login, the app is deathly slow. Horrible ux design and horrible response time within the app
So Convenient 5/5
I love getting my prescriptions mailed to me. It’s so much better then waiting in line every month. Getting the 3 month supply is great. With the 1 month I’d run out sometimes. Now I can keep a weeks supply in my travel bag, no problem.
Poor app and website 1/5
Worst app and website I have ever used, customer service takes two or three calls just to order prescriptions
app is useless, website is fine 1/5
my insurance changed at the new year and along with it my pharmacy benefits. I was looking forward to managing my prescriptions via app as I have been doing for many years with a different pharmacy benefits company that has an excellent, secure, HIPAA-compliant, bug-free app. However — I have not once been able to check the status of a prescription, order a refill, or get any reliable info whatsoever using this app. The website is OK, customer service via the toll-free # is OK, but both are inferior to a well-designed app. What gives? I have reported the lack of functionality many times now.
Great app 5/5
love the pricing tool and ease of use!!
Garbage App!! 1/5
Aside from DISMAL response time, the pharmacy side of this app is the dead opposite of user friendly and usable! Get a new Usability Engineer, CVS, and while you are at it, consider slimming it down if that’s what is needed so that your poor users don’t have to close and reopen the entire app in order to move between screens.
How about making this app easier and better to use by optimizing it for iPhone 6/6+. You have had 3 years to fix it, and still nothing. If you still can’t optimize this app for iPhone 6/6+ will you ever optimize it for iPhone X.
By coop's gram
This is my first time I have tried your mail order service. So far so good!
By Gee Cee Cee
Easy review : convenient, easy, prompt.
By a tad crabby
Not sure how people are supposed to afford medication on this drug plan!!
Web site hard to navigate locks you out often 2/5
By Credit my account
This is one of the hardest web sites I have ever worked with. It has a lot of bugs in it. I have requested to speak with tech support but have never been connected. Caremark makes it hard to do business with them. I asked to speak with supervisor and the associate would not put with me through. I have given up on mail order.
Nice and Easy 5/5
I just refilled al my prescriptions in one place and it is very convenient. Good job!
I always have trouble at least 70 percent of the time
iPhone X Support? 1/5
This app needs to be updated to support the iPhone X screen size resolution. The regular CVS app got updated for it but why not this one?
Level of incompetence is unbelievable. 1/5
Does not work most of the time. Constant error messages. Send notes for help/feedback and never receive an answer. Great example of big stupid company with no accountability.
Not too swift 2/5
Confirmation of date of birth is halfway off the screen - Really awkward to use. Scan of barcode does not focus well but eventually it did work.
No status - phone agents don’t have same info 1/5
Phone agent told me fastest way to fill prescription was use the app’s feature to take photos of the prescription. Did that - but you’ll see NO status of the pending order nor will you get a notification if they can’t get ahold of your doctor to confirm. Too early for prime time.
Update is bad 1/5
Pretty basic requirements - an app that works?
Need proportional Landscape View on iPad 1/5
By Italian USA
I have iPad mini and hate the mobile phone view being used. Please design view specifically for this device as you are a big player in pharmacy world and have the budget for app development.
Rolling out one view for all devices shows lack of attention to customer needs.
Waste of time! 1/5
By Dont use this service!
This is the most confusing app/service ever! I would give ANYTHING to go back to Express Scripts! I just wanted to find a prescription cost and it tells me “too soon to refill!” That’s not even what I was looking for.... complete joke and doctors can’t even fax in a prescription. We have to do it manually ourselves! Not to mention half of my medication CANNOT BE REFILLED ONLINE! Biggest joke ever!
Great but annoying 3/5
It’s constantly asking me to rate it. It’s the app form of a teenage girl.
Useless for IPhone 1/5
I could not login to my CVS/caremark app!
Forced to purchase 90 day maintenance meds 1/5
I thought that CVS was supposed to save me money but they don’t. Because of my maintenance medication for diabetes I have to purchase a 90-day supply. I’m checking with competing companies to get a better price
Mail order 5/5
I have been using the mail order service for over a year and very happy. They auto delivery refills.
Horrible App 1/5
This app is absolutely horrible. It requires you to enter a payment method for prescriptions that are free.
When I added my debit card, it told me I already added it but it would not let me select it as the payment method.
Can’t really try it 1/5
Every step I take the review pops up. I don’t know until I try it.
By sweet song1
Does not work to refill prescriptions and never displays correct info or history
Please fix it 1/5
Every time I try to open app and use it comes with a message saying sorry technical difficulties! It’s usually a good app but lately this is all I get
I appreciate the simplicity of ordering my meds.
Great tool 5/5
Very easy to navigate and I love being able to get an estimate of drug pricing and information about that drug before you even fill a prescription! Also, seeing the status of where your prescription is at is great!
App is still very slow 2/5
Rx ready notifications work sometimes but not others. You can’t depend on them. There needs to be a notification when the Rx is too early to be filled or out of stock. I get those sometimes but not most of the time. CVS pay works about 3 times out of 10. It’s something meant to reduce the huge pharmacy lines but when you watch the spinning icon waiting for the app for 3+ minutes, it’s not helping.
Very useful! 5/5
CVS Caremark is always reliable and helpful when needed. Absolutely love the phone app with the “Easy Fill” feature.
Worst service 1/5
Just horrible . Misinformation and lies. Over an hour with no resolution
Need Detail of Quanity & Days supply 4/5
Need to add detail of quantity & days supply when order is received. I’ve had to pay for 4 prescriptions because my Dr accidentally wrote the Rx for only 30 day fill vs 90 day fill. I could have recognized the error if that detail could be seen prior to being processed.
Love being able to check a drugs cost and being able to easily refill my meds-wish I could get a text notification for time to refill with the medication name