App review 1/5
App could not find any prescription info even though I have had this prescription for years. Bar code scan from bottle also did not work. QR code finally worked.
A soon-to-be former customer 1/5
A very poor system for one of the largest pharmaceutical companies in the country. Not very customer oriented; difficult to speak to a rep; retail and mail-in are not synced. Giving one star is generous.
Still Abandonware 1/5
Well done, it only took you guys 4 years to optimize this app for iPhone 6/6+. That’s a minimum threshold for any usable app. However, this app is extremely slow, especially during loads. This app doesn’t follow iOS conventions like swipe right to return to the previous screen within the app. CVS management needs to make a serious investment in this app or they need to stop pretending they have a mobile strategy. As far as I’m concerned, this is still abandonware.
Won’t tell you the cost 1/5
When you are renewing your prescriptions they won’t tell you the price... like they don’t know... get real... CVS/caremark also pushes you to sign up for auto refill
Swiss cheese 1/5
By f in ny and fl
Just saying this app is full of holes. Of course the company behind it knows nothing of customer service anyway
Needs to flip 1/5
By Suntrust member
Does not work with iPad using a keyboard. Does not flip screen. Very awkward. Used to work!
Needs a lot of work 1/5
Touch ID never works. I submitted 2 prescriptions on Saturday and there’s no indication in the app that anything is being done to process them or that they even received them. When I tried to use the contact section I was required to re-enter my user name and password, which never logged me in only kept looping back to the same log in screen. APP NEEDS SO MUCH WORK.
Love ordering online. Two suggestions to improve app: let us delete or hide duplicates, once we select to not have auto renewals or refills, stop pushing them.
Doc holiday 5/5
By SC dreamer
Quick reliable economical!
Great service! Tx!
By Beautiful long hair
Easy and hassle free 👍🏽
No payment option? 2/5
By D. Ryhal
Please put a payment option on the app, or a querty code in the statement. Literally the only bill I have to pay by mail.
I wish... 5/5
I really like the Caremark website and mobile app, but don't really care for the CVS brick and mortar stores. All the ones in my area are old, are over priced, and don't offer drive-thru pharmacies! I prefer Walgreen's, but it's no longer a preferred pharmacy with my health insurance.
App Useless 1/5
Since day one of downloading this App, I have never been able to log in. I can log in on the website via a browser with no problem, but not the APP. I have sent feedback numerous times and nothing has changed. So for me, this APP is useless. I would give it 0 stars if I could.
Not working on app!! 1/5
I have been trying to signup on my iPhone and keep getting a message that says my plan is not supported on this mobile app. WTH!! I am very aggravated! I had no problems with Walgreens or Wal-Marts app. I’m not happy that I have to get on my laptop to do any business with the pharmacy. Please fix this!!
Financial Review/Summary 3/5
Financial review/summary seems to be down a lot and it is very helpful in seeing where we are at with our deductible and seeing when meds are filled. Would love to see it working more consistently.
Easy prey 5/5
Simple and intuitive
By Nick the Hun
Your new Reminder and Easy Reorder method saves time and insures that we do not forget to reorder our medications. Great idea!
Easily accessible 5/5
Needs online are easily found. Phone staff friendly and helpful.
I would rather call and talk to a human when renewing my prescriptions but this app is amazing and so easy! Thanks! GP.
Servers always down 1/5
Servers are always not available. At least when I’m trying to reorder.
Finally added iPhone X optimization 4/5
I had been waiting on this one for a long time, majority of my apps now are supported now
My just sent note on getting my scrips together: 5/5
By Khru Pete
Looks like you did it! Ignore earlier msg and pat yourselves on the back for a highly anticipatory job well done!
Oh yeah !! 5/5
By Robyn and Ray SBS ❤️
It can’t get any easier then what CVS has to offer you !!
Thanks guys !!
Glimiperide 2mg 5/5
By Stormy McIver
This site is so easy and convenient.
Thank you CVS Caremark.
Great app . 5/5
This app is so easy to use.
Needs to be updated to support Plus size screens. App resolution is terrible.
So bad it's painful 1/5
I used this app to take pictures of 4 written prescriptions. Lo and behold, only 3 were entered into the system. No explanation for the missing 4th. One was removed because the CVS PBM had removed it from my formulary, but they still sent the needles that went with it. Now, when I go to renew the 2 prescriptions that did go through, the app is barely functional, throwing errors without explanations. Literally one of the worst apps and services I've encountered in the smartphone era.
My pharmacy 5/5
I love my online pharmacy Caremark, they are very reasonable in prices. You can't go wrong with them. Love them!
Just too confusing 1/5
JUST HARD TO NAVIGATE OR REVIEW. YOU HAVE OLD MEDA WITH zero refills yet have to search for meds I’m on. Put the first thing I see would be “MEDS I AM CURRENTLY ON” as the first screen I see.
App doesn’t work with Safari Browser 1/5
By Cheryl's iPhone 6 Plus
I received a link in a text message to give consent for a medication delivery. The text Message like times out in safari. So, I copied and pasted to Firefox and it worked. It was for a out of stock medication that can’t be delivered.
Please fix the iPhone Text Message link do that I can authorize a medication on my iPhone. The link goes to a date of birth screen, which takes me to the medication screen.
Earlier today I sent the link hoping that it would get fixed but it hadn’t. I’ve had this problem for months. It had bed fixed b/f so please fix it again. Thank you
Great customer service 5/5
I have not had one non cheerful , I want to help you , type service rep. They really make you feel your business is there only priority.
Cvs screwing people to make profits 1/5
Cvs insurance is a joke. They force you to use them to fill all maintenance prescriptions. That usually come with higher cost. Great for the little guy trying to just live
Need landscape view. Portrait is not friendly. 2/5
Need landscape. Portrait is not friendly for iPad.
Disappointing System 3/5
By Late filer
At times, CVS is good. However, they often say there are no refills left, so my doctor’s office sends it again. But when the next refill is due (90 days), I go without meds waiting for them to arrive. When I call (again), they say there’s too many prescriptions on file so we have to go through them to weed out the original doctor orders. When it works, it’s great but it seems to have a major problem with communication
Drug cost information tool does not work 1/5
Tried to find the cost of a drug, but the tool said “not covered“ and did not offer a price without insurance.
Love it 5/5
I love CVS easy refill. A piece of cake to handle. Love getting the reminders that something is due for a refill. This is one of the few things this day and age that runs so very smoothly!
Landscape view please 1/5
Page cannot be seen except in portrait view on iPad!
I really like Caremark. The only glitch I have had Is that I opted to see the drug names on alerts and I’m only seeing three letters. When I call Caremark their customer service is very professional and they always resolve my issue with care and concern. I love the automated refill feature. The site is great too.
By cust. 1
I used to use express scripts and I have not been able since changing my health insurance. CVS Care needs to look at that website and app and learn how to process and inform customers. This is extremely unreliable and frustrating.
Info doesnt show up 2/5
When I try to access my daughters prescription info in the history, doesnt show up - i tried inactive, requires refill, expanding the time fram, etc. Doesn’t show up.
So easy refills-just scan ! Refill orders also!
Mr Jim 1/5
By Crackshot Willy
This app doesn’t work on an iPad. Constantly screws up and shuts down. How frustrating!!!
Easy to Navigate 5/5
It took seconds to refill a prescription. Bonus: I was reminded about other scrips due to be refilled. Easy peasy.
Mail service 1/5
By max fish mac
Terrible refused to transfer prescriptions as proposed can’t get costs don’t do i!
Difficult to navigate to desired fields
Can’t get online on my computer. Very inconvenient to have to use my phone.
No Apple wallet card 1/5
No Apple wallet card
I should have used this app all the time.👍
New app 5/5
I’m very satisfied with the service