Description of Issue: The pharmacist at J & 20 th street west in Lancaster California lies.he said he was going to order my perception on Monday and the app and text messaging confirmed it but when I called on Wednesday the day it was supposed to be ready the pharmacist that I talked to said it was not even ordered and he was the only one that can order this perception because he is the manager who said he was off for two days so my doctor ordered my prescriptions the 14th and I have to go with out my perception for a week because your employee lie to their costumers this is the worst thing a pharmacy can do to a working person who can’t just go to a pharmacy because I’m at work I want this to be resolved or I will never use your store or app again
Savy shopper 5/5
Love CVS!!!! I save so much using my rewards card. Most places don’t give there customers deals like this. ❤️❤️
By Big Hank II
No way to pay the bill online. Not possible to get an answer to a simple question. Terrible service from the app.
Ton of text 2/5
The UI is not intuitive to stop being bombarded with texts about refills. And very slow.
CVS on 6800s Dixie hwy westpalmbeach,fl 5/5
If you are lucky enough to get Stephanie as your pharmacist she is kind, loving and extremely knowledgeable. They are fast always help you get the lowest price you can't go wrong choosing this location for all you pharmacy needs
Poor performing app 1/5
Continuous problems with having prescriptions ready or even the pharmacy being notified to fill scripts.
Awesome App!!! 5/5
In this age of apps-a-plenty, this user is relieved to find the CVS app so easy to navigate😃It may appear to be intimidating when you first log in - have no fear, it’s so EASY! What I find absolutely fascinating is how all those delicious discounts find their way to my card with one teeny click😍The app tracks all of my meds, when they are refilled, when I need to contact my doc. You can order things for home delivery - I ordered stocking stuffers they arrived almost within minutes. Is there nothing this little app can’t do??😁🔥 I mean, it almost acts like a little personal assistant🗃And who among us couldn’t use a little assist every now and then, am I right??!👍🏼😉
Vey bad app. 1/5
Hello, you need to check and fit this app, it don’t works fine..
DON’T RELY ON THIS APP!! 1/5
I have had several instances this week where I have prescriptions that are on the list of this CVS app, that are actually not in the pharmacies records of them being refilled! I have gone to refill prescriptions, brought in the labels and CVS had no record whatsoever of them being filled 30 days earlier!
I have gone into CVS to refill prescriptions, only for them to tell me that they are not ready for refill due to being too early for refill, however the app tells me that they are several days past refilling time.
The app will tell me that I had a 90 day supply, where I have the bottle in hand, showing that in actuality I only had a 30 day supply! The 90 day supply, is listed, however the refill 30 days earlier does not show up in their records! However the app shows that I put the prescription was in fact filled!
When a prescription is refused because of the above mentioned errors, the app will state that it was actually refilled, even if it is not refilled!
This app is somehow messing up either CVS records, or CVS records are being misinterpreted by the app!
Either way CVS must fix this app or remove it!
Previous Features No Longer Work 1/5
By Desiring to Help
I definitely appreciated and was greatly helped by this app when I first began using it. It provided me with convenience and solid information. But now I can no longer pay in advance. I no longer have the capability to have drugs mailed to me that aren't controlled. It no longer enables me to sign for my medication on my phone. I have no way to access Help to be able to get get guidance from Customer Support.
In short, none of its valuable features work any longer for me and I don't know how to correct that.
CVS Pay 3/5
CVS Pay was a great feature and they did away with it. My small bumpkin town local back doesn’t do Apple Pay so this was a big loss for me. Still like the pickup prescriptions scan bar so I don’t have to spell my name 5 times but CVS Pay was a big deal to me.
Great app for busy moms ! 5/5
Makes refilling so easy. And I love that I can see the whole family's prescriptions and when they need to be filled. Love it!
Photo functionality is useless 1/5
I write software for a living. I tried for half an hour, in the store, with the help of store workers to get this thing to print photos. Zero success. Endless attempts to add photos then find a store. What a joke. Just don't release the feature if its this unreliable.
All my prescriptions are from CVS.
Recently found that many of my pills are different colors and sizes from previous
Refills. I know cost goes into your purchasing, but changing this as many times as you have is very difficult for the user.
Many of us are seniors and unfortunately this is difficult.
Thank you for your time
Stupid app 1/5
They have old info for paying and I can’t change it. No help available. Useless just like cvs.
Horrible app for scripts 1/5
Trying to refill script for my 2-year daughter, but app won’t let me manage her script because she’s not 18 (?!). Can’t register myself for scripts because I don’t have any scripts there yet. Well how can I transfer scripts from Walgreens if I can’t create account. When finally reached a screen that appeared to let me register to begin transferring scripts, app promptly crashed, 3 times in a row. Then now chat or customer service numbers to call for help. Possible the worst app I’ve ever come across. Guess I’ll just refill at Walgreens and drive the extra couple miles—already wasted about 3 trips worth of driving time trying to set up this awful app and write this review. Hope others can avoid wasting their time. Thanks for nothing CVS.
Savings card on file 5/5
My savings card on file is never used online, I’ve just overpaid online
UNSATISFIED CUSTOMER 1/5
By Neicole Monique
I WILL NEVER ORDER ONLINE FROM CVS/PHARMACY YES THE ORDER WAS ON TIME BUT BECAUSE I ORDERED THE CVS BRAND OF ZQUIL BOTH BOTTLES WAS LEAKING OBVIOUSLY THEY KNEW BEFORE SHIPPING BECAUSE THEY WERE BOTH IN A PLASTIC BAG‼️
Coupons not taken by system 😱 3/5
I leave the cvs store upset, this morning.
Thinking with the coupons and store offers I had, would pay less than $20, ending paying $35+ cents, cause the system didn’t want to take the discounts that I have in the app, what is the point in receiving the email with discounts if system not going to take it??? All the coupons I had it was from the cvs app + the store offers and my emails discounts from cvs, can you explain? Today is 01/13/2019
Needs work 2/5
There are some good things and bad things about the app. It’s is nice to see my RX and be able to request refills. However basic things like hours for my chosen pharmacy are either not on the app or to difficult to find.
It seems like when you log into your RX it should show you everything you need to know about YOUR pharmacy. Hours, location, even pharmacy number.
Love the idea 2/5
By Lovely Idea
The idea of this app is awesome, however the execution is off. The app freezes, a lot of times it doesn’t respond to my selections. I’ve tried uninstalling and reinstalling, I’ve restarted my phone. All of it. I do believe it’s time for an update to fix bugs.
Comentario sobre mi cvs 4/5
By compradora estrella
El cvs de Hialeah Bulevar es el mejor cvs por su personal y trato
Needs redesign 2/5
Very salesy app pushes products up front. hard to navigate for simple functions like refills. Changing date to refill wouldn’t work. I do many online apps and this is one of the least intuitive
I Love it! 5/5
I love shopping on CVS
Best quality great service and unbeatable price!
Shouldn’t coupons be easy? 1/5
By log time customer
I’ve had tons of problems with my card and applying coupons. After numerous phone calls and assistance at several cvs stores I’ve about given up.
My goal: coupons that apply to what I buy.
For example: I have yet to receive a pet related coupon and I buy all my pet supplies at cvs.
I wanted to switch my coupons to email/ because those paper coupons were long, most items did not apply to my purchase patterns and they would clutter up my car.
The machine at cvs says my email isn’t valid.....
My email is fine everywhere else but cvs.
I’ve considered getting a second card..... not sure how to do that.
Imagine- all this inconvenience just to be able to use coupons. 🤪
To be able to use coupons at cvs.
The app is so slow
Great idea!!! 5/5
Pick & plan all items needed. ...
Very Helpful 5/5
I find this app extremely helpful and easy to use.
Good store 5/5
Cvs liberty Kentucky 5/5
Love the people an the sales. It’s one of my favorite stores
By THE REAL NYPR
The new update freezes. It kicked my prescriptions out of automatic refills. Not responsive.
Decline in App Performance 1/5
When I first began using this app several years ago, I loved it because it helped to make my experience as a CVS pharmacy customer, easier. I could easily log in and quickly view my prescriptions, Rx info, status etc.
Now the app is so slow and glitchy. Navigating the app/pharmacy section is arduous and sometimes pages won’t load properly at all. I use that app on my iphone and ipad. My OS is updated. App is updated. Wifi connection and phone’s 4G LTE is great. What gives?
I love this app 5/5
Always great to have deals and prescriptions in hand when needed. 10/10. Thank you!
Cvs app 5/5
I like using the app to quickly check my prescription status or refill or when I get my notifications as well as to see what deals I can get on products and all my extra bucks are cool.
Has bugs. Needs update. 2/5
When I log out of one account and log into another, the information (such as card number) from the other account is still showing. Im trying to find out what email and number I have hooked up to my mother card and it keeps showing me my card and information even though I logged out of my account. Please fix. Very aggravating
Coupons never work 2/5
You load the coupons on the app and they never work when you checkout. I’ve given up shopping at CVS.
Very good app 5/5
By aprilita cairo
Very helpful i am so happy
You can’t email customer service from the app 3/5
If you try to email CVS from the app, it sends you to a page with a view of what your email would look like, but no prompt or way to actually send the email. Frustrating. Other than that, I love the app.
Best Rewards Best Deals Best Prices 5/5
Love my CVS🤗
Please just tell me what medicine is ready for pick up, instead of having me guessing. Please don’t say it’s a privacy issue, it’s my account.
Buenos precios 5/5
By peyton leigh shealey
Great app works amazingly! Very fast and easy to pull up in store !
Send to card is stupid 1/5
Need a send all to card button and stop this craziness of looking through hundreds of individual coupons.
Muy buena app 5/5
By Ross Teran
Me gusta esta app porque tiene buenos cupones para ahorrarse y los puedes combinar con cupones de periódico es muy fácil para usar .
Best Reward Program 5/5
CVS has the best reward program with timely coupons, frequent cash back coupons, and more.
They’re great!! 5/5
They’re accommodating, helpful and excellent!!