Allow us to add our DQ gift card to our apple wallet.
Works sometimes 2/5
50, 50 of it works pulling up to window
App doesn’t work 2/5
By Wt gd sngs t lstn 2
App doesn’t work
Won’t honor deals in my email that are valid
Even the people working at DQ moan with me when I start the app. Once it’s going it’s fine but holy crap is it slow to get past that flash screen. It’s annoying.
Otherwise overall app is ok. But seriously do you need to take so long to get the app running? Other restaurant apps are so much faster.
3 stars. Slow app docks 2 stars. I have ice cream to buy. Hurry it up.
By boater joe
Hi I was wondering why I didn’t receive a birthday Blizzard this year. Thanks Joe Elborne. I’m going to try the S’mores this year it sounds awesome.
Unable to update email after account created 1/5
Very poor design since email address cannot be changed once account created.
Unable to change email address once account created 1/5
Once you create an account there is no way to change/correct an email address associated with account. NOT GOOD!
It fails to login with Facebook. It just takes you back to the main screen. So then tried to sign up. Filled in all info. Tap next button nothing. App is worthless
App is good, but needs improvement 3/5
The mobile order option finally reached my area last month, and I’ve been waiting to use the mobile order part since last year. When I use the app to order, it’s generally user friendly.
My issues come with drink selection. At this point, I can only order Coke, Dr. Pepper, and Sprite with their diet or zero variations. That would be fine if it was just me ordering, but I order for the whole office. Many people in the office drink tea or lemonade. Those two should be options when the app is updated in the future. I know most locations near me have the giant machine with a ton of flavor options. We should be able to choose from that list at least to a certain degree.
Another bug with the app is that the coupons will not work with my mobile order. There is a coupon out this month that I get $2 off if I use my mobile app to order. Every time I tried to use the coupon, it said the coupon was not valid or it was already added to my order, but never showed on the checkout menu.
A third issue is having to scan at a Dairy Queen location to use my points. Most days I use my mobile app to order because I have a limited time and lunch time is obviously very busy for workers. We should be able to use our points in the mobile app when we order instead of scanning it at the register. I feel bad for holding up the line to scan my points to receive my free offers.
Altogether the app is nice to have and once the first issues are fixed, it will be a very good app.
Needs work 1/5
Copy the Dunkin’ Donuts app
I can’t view a menu? 1/5
By The Coastal Cardician
First time DQ guest about to go try their food. I went to the app thinking I could browse the menu and it isn’t supported!
Big mistake. Im giving 1 star because of the lack of menu, AND the amount of info you have to give just to access it.
This is the absolutely worst app I’ve ever had it will not let me login through Facebook, it will NOT let me create a account it won’t let me do anything. If I could give it 0 stars I would. It’s not worth the time or download.
Needs desperate help 2/5
Love DQ but their app is sure a ton slower than their service. My word does it take forever to just open the app even if it’s been in the background for some time. Needs lots of improvements...
Be Consistent 1/5
If you’re going to make a fast food app then all locations should take it. We live by a DQ and go there several times a week and the location by my house said they don’t take the app (nor any other coupons!)
Also, when I click reset password, because I forgot it, please send the link right away. It’s been 35 minutes and I still haven’t received it. Waited at a DQ but got tired of waiting so we left.
Waste of Storage 1/5
Other than the coupons this app provides, the app is seemingly useless. There’s no way to order on the app, making Dairy Queen behind their competitors. I’ve noticed that their app also seems to load a lot slower than others. It’s also frustrating that the prices aren’t on the app. Having to Google prices makes it easier to just go to a different restaurant.
Can’t log in with Facebook, can’t access app 1/5
Unable to access app, redirects back to log in page.
I can’t login 1/5
I really wanted to love this app but it won’t allow me to login. I have an account through Facebook but when I click login through Facebook it takes me back to the login page and never to my account. I tried creating an account with my email but then it said there is already an account associated with this device. So I never got to use the actually app... sad! Hopefully they will fix it because I love ice cream
Waste of time 1/5
This app was not worth the time it took to download it. First off, they offered a BOGO code for a blizzard for signing up, which I never received. And I have yet to find any useful information on the app as well.
Horrible app won’t even let me view the menu because my nearest location doesn’t offer mobile ordering
Can’t find location 1/5
There’s literally a DQ right down the street from me and the app isn’t able to locate any restaurants nearby.
Other Fast Food Apps Much Better 1/5
I ordered and didn’t get any credit. When I sent in a copy of my receipt, I was told sorry no credit is given. Ridiculous. Chick-Fil-a and McDonalds have a much better app.
Useless now 1/5
By MyNameIs...i don't CAAARE
Either they updated the app to limit what you can order or it’s all based on location but now I can no longer order just a hamburger through the app which is inconvenient since my Dairy Queen is usually incredibly busy so it would be nice to be able to order what I want through the app.
Terrible customer service 2/5
Frustrating experience.Can’t login due to invalid password. After using this app for over a year all of a sudden it’s necessary to log in every time I want to view it and it forgot my password. Numerous attempts to request a reset password email have gone unanswered. Calls to customer service are useless as they can’t fix IT problems. Looks like DQ has lost me and my family for good.
Couldn’t even make an account. 1/5
I downloaded the app and it said that there was already an account made on my phone! I downloaded again, multiple times and it still wouldn’t let me make an account.
Great Food!!!! 5/5
We are so happy there is a Dairy Queen close to us now that we have one in Benton, Arkansas!!!! The food has always been great...but they really got me hooked on the orange dipped cones!!!!!!❤️❤️❤️
No access to my acct 1/5
I have spent the last 3 and a half months trying to access my app with DQ. I had used it for a year and then all of a sudden I couldn’t sign in to see and use my deals. I even tried to change my password but you guys never sent me an email with a link, no matter how many times I tried. I love DQ but I like taking advantage of your specials and I can’t. I even tried to delete your app and load it again with no luck. I
Wish that you could fix this for me!
Coupons/Promos Code 3/5
By Klate Short
You should add a spot where you can enter coupons that are sent in the mail, and in the paper.
Coupons don’t work 1/5
Just as others have written, coupons don’t work and the staff acts like we’re trying to pull a fast one... trying to save sometimes a measly 50 cents... SO not worth it!!
I can’t even get into the app!! 1/5
I forgot my password to my account but when I try to reset it via email I never receive the email and I can’t even use the app!!
I can’t log on! 1/5
For some reason I was logged out of the app and now I can’t log back on. It doesn’t like my password and when I click “forgot password” it never sends me an email. I get other emails from Dairy Queen and I even checked the trash bin but nothing. So now I’m stuck, I can’t get into the app.
I have been able to use deals for months now suddenly only in “Alberta locations” pretty stupid if you ask me.
Worst app and appalling customer relations 1/5
Candidly, the most insulting ill-will-inspiring app we’ve ever used and matched with some of the most disrespectful customer relations we’ve ever encountered. Coupons via the app require an activation then last fifteen minutes, with a countdown. Is there any rationale or merit in a fifteen-minute time limit? The app coupons cannot be printed and require an internet connection at all times. And here’s hoping the app doesn’t fail to load, which it often does, and hangs and hangs on the initial red screen. Oh, and btw, it doesn’t fit horizontal screens like, say, the ipad, or a phone that has been turned. And yes, we’re running the latest version, which is just as shabby as every other.
Most recently, when we reached our usual Dairy Queen, the numeric coupon code had disappeared, along with the countdown; although you could could still see the BOGO offer and photograph. The cashier just smirked and laughed and refused to accept it saying she needed the code.
Previously another location refused to accept the prior BOGO special printed via email. And also didn’t know simple standard sundaes like the pecan mud slide.
We emailed corporate twice re our last app experience, and they never replied. You’ll see in the developer responses no real addressing of the morality behind these policies, just corporate evasion. We’re now moving on to a more respectful dessert franchise, even if the drive is a few minutes more.
App Takes Forever to Download 2/5
I usually never write reviews but this is ridiculous. I recently received an email from them saying that I earned a free blizzard for my birthday. I then had to download the app to get the code for the free blizzard and I was very disappointed when the app took all day to download. It still has yet to download fully onto my phone.
Pretty bad app 1/5
PLEASE put “remember me” box. Impossible to reset password, been trying for 2 hrs-wasted and need Valium now. Menu items clear, but poor interfacing
Not very useful 1/5
By JOE COOL BLUES
Literally every DQ near me says doesn’t support order ahead. Deleting.
By Missing RMC
Can’t even see the menu without giving them all your info and logging in. I gust go to McD for some ice cream.
By H&K Brown
I just had your chicken and waffles. The chicken was good the waffles where like trying to eat a rock. It seems your cooks need lessons in making waffles. This is from the Haughton La
Yeah no 1/5
When you go through all the trouble to download the app, enter details, etc and find out only limited Dairy Queen’s even accept the app
Would be nice 3/5
If you let us know that we could not use but one coupon at a time in the beginning.
Could be better 4/5
Pretty good app I’ve seen reviews saying the discounts don’t work but they worked for me the one thing that doesn’t work is when I trying to order ahead I pick a store but it won’t let me continue I don’t order ahead that much so it’s not that big of a deal
Not available 1/5
There are DQs everywhere around here, but none accept this app within 150 miles of me. 😢 Please get your stores on the same page
Love DQ, Appreciate the coupons, but dang fire the developer... 2/5
Why does this app take so long to load. Minutes. And it has for a while so it’s not a “system glitch” not my version of iOS nor my model of iPhone. There is absolutely zero reason such a simple app should take over a minute to load. None.
3-4 stars for the coupons. -2 stars for the the app itself.
By Cowboy Legend
Your app is not user-friendly. The girls that works behind the counter have not been trained to help you using the app on your smart phone. Poor customer service and not very friendly employees.
Unless in Texas 1/5
The only reason I downloaded the app was for mobile ordering and one of the first disclaimers I get was “Texas ligations do not support mobile ordering”. What gives?
Won’t make tea for me 1/5
By dude 1050
Ask girl to make tea
She said no
We will have to pour it out
Free food 3/5
I was hoping for a free blizzard but did not get one😭
We’re is my closest location 4/5
By lex n bill
Hello I’m in Philadelphia south philly the last Dairy Queen we had was on south street I think they closed or moved were is next location
By DQ forever