Poor quality 1/5
This App is always freezing. I’m not able to utilize it. A waste of time.
Cashier said to add points from my receipt 2/5
I signed up for the app while waiting in line but when I got to the window the Cashier told me if I didn’t show her before she started ringing up the order I had to add the points from my receipt. (I’m not sure she knew how to do it). I tried to add my receipt but I looked everywhere on the app and receipt & do not see instructions anywhere as to how to do that. So it didn’t work.
They gave us bad food!!🤢🤮😡 1/5
By i love xmas!!
When I went to Dairy Queen with my mom we ordered chicken and fries and waited about 3 minutes on our food.Finally the line moved and it was time to get our orders.When we were ready to eat our chicken I picked up a chicken tender and it was cold and our fries were cold.So we just warmed it up and ate it.I took a bite and it tasted like old fish.U HEARD ME! OLD FIIIIIIISH!! And now my mom and I have diarrhea.I hope their satisfied.
Not up to date 3/5
I just updated this app tonight. Showed offering of order 1 blizzard get one free. This offer was labeled good until 1/8/21. I ordered on 1/6. I went to redeem offer and it said no longer available. I placed ordered anyway. One blizzard was the pumpkin which was listed and accepted the order. When I drove up there I was told not offering pumpkin anymore. Need more accurate updating.
I like the app but my problem is , it works good when I’m at home and then when I get to Dairy Queen and it’s only like 5 minutes away the app doesn’t work so I can’t show the cashier the coupon or anything , but when I pulled up to place my order it was there and then when I got to the window the app froze but the lady was nice and gave me my order with the discount but if this keeps happening it will be useless and it happen twice already the first time I didn’t even place the order because it wouldn’t come up at all , and I don’t even hit the confirm button until I’m in the parking lot , because I know that you only have a certain amount of mins to claim your discount. I was in the parking lot when I placed the order but it still froze by the time that I got to the pick up window☺️
Bad- no chocolate?! 1/5
They don’t even have an option for chocolate ice cream in a blizzard.
Deals have NEVER worked on mobile orders 1/5
It is beyond laughable at this point that you still cannot use a deal on a mobile order. It ALWAYS says “Error validating basket”. I have pointed this out an absurd amount of times and nothing has ever been done about it. I’m expecting yet another worthless copy and paste response to this review.
Edit - Just as I predicted, I got a worthless copy and paste response telling me to contact them, like I haven’t done that several times already.
No support for Texas locations? 1/5
What kind of garbage is that? Seriously you pushed an app out that doesn’t work with Texas locations? I understand that it’s a different menu here and Texas DQ is very different but it’s still a Dairy Queen restaurant.. oh and there is more Dairy Queen restaurants in Texas than anywhere else in the world. The point I’m making is that this is incredibly lazy as far as app development goes.
Nice app 5/5
By od ScEtt
Good app experience
By mr. mukhsh teakkar
Can’t order certain things 2/5
The app won’t allow you to order tea. Not everyone drinks sodas and coffee. Please fix it to where you can order tea from the app.
DQ app does not support TEXAS!!!! 1/5
How can a national app NOT support providing specials/notifications of flavors for Texas?
The only thing it can do is show where there is a DQ. Better off just using google maps for that and save space on your phone.
Deals are a no show 1/5
Hit or miss. Deals rarely show up and it doesn’t always work with location. Please add a separate deals tab on the UI!
Dessert please? 2/5
The app will not give me the option choose a dessert for a $6.00 combo.
Can’t log in anymore 1/5
I know I’ve deleted and redownloaded this app several times, but now that I’ve tried to log in thru Apple it says - “Error: device already shared with maximum amount of guests allowed.” What does that even mean???
It doesn’t even work.. 1/5
By Kendall F
I don’t understand how people can give the app such terrible reviews about the difficulty of getting their food after placing an order since I’ve never actually been able to place an order to begin with. It won’t let me chose a restaurant and on the rare occasion it does the only option is to pick up inside, no matter which location I choose. I would expect a lot more from a major chain restaurant in a relatively large city.
No stores near me are on the app 1/5
I have about 5 stores near me in the Sacramento area, but none of them are available for mobile ordering. The app won’t even let me look at the menu without choosing a store, which brings me back to the first problem.
App can’t locate a DQ we just drove by. Then tried to select “pick up inside” (which was the only option I could select). App says “operation cannot be completed”. Bet they’re getting lots of orders though this app...
Doesn’t Work 1/5
Stores do not even receive orders until about 15-20 minutes after you check in. I had to wait 20 minutes at the restaurant just for them to receive the order and the manager says the app rarely works.
The worst app I have ever used 1/5
This app was in no way helpful, or usable. They should just delete the app altogether if they aren’t going to take the time to improve it or even make it usable. I can no longer sign into my account because I have “too many devices associated with it” what does that even mean? I give up on this app. Dairy Queen really dropped the ball on this one.
Love Dairy Queen! 5/5
App update broke the customization option feature. They fix the app issue quickly. App is easy to use. Winston, Oregon location has great customer service.
Bugs that still haven’t been fixed 2/5
The app has a bug in it that will not allow you to select a Blizzard for your drink. It keeps giving your the error to “choose size” but never lets you select any options for your Blizzard, even after you select the bubble. It happens even on the $6 meal deal where upgrading your drink to a Blizzard is supposed to be an option. It even increases the meal to $7, but never lets you get past the selection screen so that you can place the order.
It also won’t let you select no bun on burgers when you try to customize them.
Points does not work and has not worked for a month at my location. USELESS
No good. 1/5
App is a great idea except that I cannot customize my order which led me to delete it! More specifically I wanted to get a vanilla cone and add rainbow sprinkles and I simply could not do that using the app.
Limited Blizzard options 2/5
The app does not allow for mobile orders for Blizzards that are “off menu”, like Cookie Jar or Choco cherry love. I can get them at the restaurant but should be able to get them through the App
Could be a simpler interface, app randomly breaks 1/5
Too many menus for each item. Put check boxes or simple dropdown menus for shakes, toppings, etc in one screen instead of multiple screens for each item.
Now the app breaks all the time with use 5 options error when building a sandwhich, drink or combo. Cant use it to order anymore because of this. When you hit add to cart your met with this use 5 options error on every attempt. Iphonex latest iOS update here.
Doesnt Work 1/5
Can’t get past the password input, can’t create account
Newest version broke customization 3/5
The latest version on the app refuses to accept customizable options (no onions, for example). It insists that you re-enter the “regular” come on the non-customized options , and then repeats “choose x options” regardless. I’ll be thrilled to use the app again when it’s fixed.
Sweet app 5/5
By Ck in Tea
I love earning rewards for our treats!!
Need more options 2/5
The app works but needs options to be able to customize your order. There is no option to add mint to a blizzard, for locations that have vanilla and chocolate soft serve there is no option to order a twist cone. The net effect of this for me is I still have to order in person which makes the app useless.
Doesn’t accept 1/5
Our DQ in Warsaw Ky does not accept the app or their specials 😞🤷🏼♀️
Doesn’t allow order customization 1/5
Unable to add customized items to cart. Note, I used the app once before a few weeks ago with no issues.
trash and i dont know why its still 4.1 stars 1/5
it does not work with my phone i phone XR and i cant order anything also you cant see the prices where your dq is so im unprepared if im bringing cash might as well buy mcdonalds
Faster to just go 1/5
In a push to get technology out there Dairy Queen has failed to train or staff enough people for mobile ordering to be successful. I’d be back at work by now if I was not waiting on my mobile order to be finished. Faster to order inside.
Ordering has bugs 3/5
I tried to order a Heath blizzard with no fudge and the app kept asking to select an option.
Also, when you click start your order, you have to go through another screen and click submit. Really seems unnecessary.
Can’t even set an order 1/5
Whenever I try and add stuff to my cart, it tells me to add 6 included items. I didn’t try and customize it, just trying to get the burger.
Glitches in the app 1/5
When I try to customize my order. It will not allow it to customize it. Therefore thumbs down
Waste of time 1/5
Ordered on the app ahead of time; still sat in the drive thru for around 20 mins. Entire order was melted. They should let you change pickup-Type when you arrive. Waste of time
By Silver haired girl....
I have tried several times to reset my password and it says it is sending a n email to do so but never any email sent to reset password. You need to do some updates on it. I love Dairy Queen the food,ice cream, drinks and service are superb. Please update this problem so I can login.
Cannot even view the menu. Get an error message every time. Useless app. Try again
App is okay; participation is spotty 1/5
The app works okay if the DQ you visit is part of the program. I’ve only found one store that uses the app out of probably 10-12 stores I’ve visited. Thankfully the one that does accept it is close to my work.
Don’t expect to see your reward points as soon as you visit. You will need to close out of the app and get back in if you want that. I kept thinking it wasn’t working until I figured this out.
So in summary: The app still needs a lot of work and DQ needs to get more stores onboard.
Update (10.19.20) It’s been over a year since I wrote this review and recently I got a notification that points were about to expire if I didn’t use them. The only store that uses the app is by work and almost 20 miles away and due to COVID I’m not going to work. So I tried another location. Nope. Another. Still nope. Three more. Still nope. Essentially this is one of the worst rewards apps ever. I even tried contacting them but no response and no more points.
Account setup 1/5
By Ms. Dee 39
This app will not allow me to set up my account through Facebook. When I tried to create an account manually, I received a message that my email address was already on file. I don’t recall ever setting one up, but I thought maybe I did it a long time ago, so I selected, “Forgot Password,” then was instructed to enter my email address. After waiting a while, I requested it again, but nothing came to my email. I checked my junk folder, it wasn’t there, either. I tried to set up an an account with my son’s email address, then received a message that an account was already set up on my device. I then added the app on my son’s phone, went through the process of setting up an account, then tapped, “Continue.” It’s still stuck on that screen. I think there may be a compatibility issue with Apple.
It. Is. The. Worst. 1/5
Won't let me create an account. Won't let me login with . Won't let me login with Facebook. How am I supposed to use it? Screw it, I didn't really like going there anyway.
I have had enough!! Ugh! 1/5
I have been an avid advocate for DQ & have spent literally THOUSANDS of dollars on your frozen dessert treats over the past 2 years alone. I get DQ at least once a day, sometimes more...Well, that’s going to change immediately if something is not done to compensate the troubles I have had now with this app. Every time I order it has screwed my order up so badly it’s beyond being able to fix. I keep forgetting to check the order, but by the time I get back to consume the frozen deliciousness the order is so mixed up, wrong items and/or incorrectly personalized. I have complained to the general manager 3 times now but keep getting told it’s your app not sending the orders in to your dessert artists correctly. They told me to contact your relations team as I have wasted so much money trying to use the convenience within the app but has made it so difficult to continue. Might just start going to Sonic Daily if this isn’t fixed and made right...Come on boys!
Useless app! 1/5
By EJ's Boy
This is the most useless app I’ve ever wasted memory space on my phone for. Absolutely none (read ZERO ) of the DQs within 50 miles of me accept the app. I’ve been reading all the other reviews and 80% of them are BAD! Don’t believe that 4.8 star hype they advertise on the App Store. Read the reviews. Even if it did work at a store near me, it is a featureless failure. I have given up eating at QQ to the delight of BK, McDs,Wendy’s, Sonic,Rally’s, etc. All of their apps work fine. Read the reviews before wasting your time. If DQ cared, they would completely redevelop their app.
Missed it by that much. 2/5
I can’t get passed the “ORDER TYPE”
What is the app good for if you can’t order food and be able to pick it up IN or OUTSIDE.
Bug with the app 2/5
I am trying to log in and when I press continue it doesn’t go to the main screen even though I have done everything like My email date of birth and phone number when I try to make a new account does not seem to work
Phone number 2/5
Will not let Me use my phone number. It is my number .
App not accepted 1/5
By Banana split lover
Not all locations accept the app but yet they are a DQ.. update your systems if that’s the issue or don’t offer the app in said location! It’s not like DQ doesn’t make enough money to make it acceptable in ALL locations! Disappointing! Get with the times! Or discontinue your app! I was told by store manager that they CAN NOT honor the app or any said deals on the app! In other words don’t use the app here for ANYTHING!