Too many delays for no reason. They don’t care bout people getting work on time. Make thousands of people late everyday
Buen servicio de la aplicación 5/5
Me mantengo informado de las líneas que uso a diario
App is Great! Although needs emergency instant messenger 5/5
Love the app really useful and always works. Best feature is the metro map. However, there should be a way to instantly report things/alert metro police. For instance right now on the metro there is a homeless, crazy, or drunk person stumbling throughout the cart and has not gotten off. It would be nice to have an instant messenger to alert your organization when disorderly conduct that is not criminal is occurring so you will be able to remove this person from bother the paying customers. Or when for the 100th time in the hour the kids take over some of the cars, blast music and dance.
Working late nights on weekdays 5/5
By Marq. rH
When it’s after 11pm the app slows up and it is hard to find out what time the last bus or train is coming.
Silver update 2/5
App should clearly explaining how passengers need to navigate the system when Silver line isn’t going through Metro Center
The time for the p12 to Eastover is never on time I’ve been late for work several time waiting for that bus silver hill rd and saint Barnabas rd please fix
Nice if bus info were accurate 2/5
Not always accurate 3/5
By metro rider 213
I've waited for my bus at the metro to see one arriving then just disappear. Very frustrating especially in the winter
Is it the app or the bus ‘service’? 3/5
This app used to be an essential tool for navigating the Washington DC metro area bus system (WMATA). Now, it’s as unreliable as WMATA itself.
My bus line (21D) is an out-and-back service, but the app only shows the northbound route—all day!
Some buses on the 21D route don’t show up on the app, but clearly show up at the stop across the street.
Is it WMATA’s fault for not transmitting the data in the standard format? Is it the app’s fault for not adapting or working with WMATA?
Doesn’t matter—the ads work fine, and that’s clearly all that matters to app developers these days.
Awkward to use 1/5
By PB Maryland
In the free version there is no way to search for a stop: you have to know the bus number and scroll to it. Then you have to pick a bus by departure time from its terminal, not your station. Crazy!
What have you done??? 3/5
By John Love
Already contacted you about moving Favorites and then returning to original position.
Which bus? 2/5
This works if you know which bus you need. But if you don’t know which bus you need it doesn’t help. I use google map to figure out which buses go where I need to go. Why doesn’t this do same?
Edit on favorites doesn’t work on my iPhone SE 3/5
Nice app. Simple. Sorting of favorites Does Not Work on my iPhone SE.
Metro buses 3/5
Not accurate 3/5
The posted times aren't always accurate or it doesn't pick up all the buses within the gps location window. Bus drivers are late too with no explanation
Why does it break every once in a while? 2/5
Every once in a while, for a period of a few weeks or a few months, this app will completely break down and show bus times incorrectly. While there is generally some margin of error in any transit app using their own algorithms, these periods are beyond what is acceptable. When the app works, it’s great. The problem is that it does not always do so.
No data available 1/5
I’ve tried installing the app again twice and it still does not work. It’s is updated to the latest version, but I can’t see any scheduled train/bus.
App Works Great—- then bus *disappears* 1/5
This app is fantastic, until suddenly there’s no data. This has happened multiple times when tracking the T2 bus from my home in Bethesda southbound to Friendship Heights, and northbound from Friendship Heights towards my home in Bethesda. “WMATA reporting no data” appears on the screen. So frustrating. Makes an otherwise fantastic app completely useless.
Several times in Friendship Heights, my bus is tracked by the app, and I time my arrival at the stop for 10 minutes before the bus is predicted to arrive. A few minutes after my arrival, that bus disappears from the app and the next bus (which is to arrive 30 or so minutes later) is the only one showing up on the app! What happened? Did my bus show up early? No, about 8 minutes later, my bus shows up at the stop (not on the app), and the driver is oblivious to the problem. (There is also the additional problem that buses show up at the stop with Not In Service on their displays, and you have to ask the driver to identify their bus— super annoying). I want to do right by the environment by using public transportation, but WMATA and this app have not ironed out the kinks.
New features 2/5
By 🖕🏾FOCK YOU
Live times, time tables, trip planner/navigation & accurate last bus/train times.
Great Apps for Commuters. 5/5
It’s great and convenient!
Don’t bother 1/5
Might as well stand at the bus stop and wait...you’ll have just a good chance of catching the bus that way as if you try to use this app.
The “real time” simply goes by what it thinks the bus should be doing now, which leads to you waiting for a bus that’ll “be here in one minute” for 12 minutes.
The regular daily timetable also isn’t accurate.
Recent update is full of problems 5/5
By do not get the last update
The app is amazing. I’ve been using it for more than a year without any problem. But 3 weeks ago since I downloaded the last version it has errors all the time and does not show the real bus/circulator scheduled, plus changes the time randomly every time I open it.
Doesn’t work 1/5
Might be isolated to me, but the app doesn’t work when searching bus routes. Nothing comes up. Uninstalled and reinstalled, changed location settings and still the “search bus route” function doesn’t work.
Needs an update. 1/5
Times are 10% right for the bus, for the train it'a fine.
Schedule change 3/5
For over a week, there have been several bus times added to the D 14 morning schedule. It has been very confusing. I’m expecting a bus to arrive and there is no bus. I catch the bus at Woodland and Suitland.
The App! 5/5
This is a great app!
In accurate schedules 1/5
By still waiting for bus.
Schedules are wildly accurate to actual arrival times at bus stops. Some buses show up at stops that are not even listed as arriving there on the app.
Useless spp 1/5
You can’t use this app to plan your trip
It works! 5/5
This app works very well for me. It’s simple and it is accurate. I’m very satisfied. Keep it up!
Rarely accurate 1/5
Rarely accurate. Probably the least reliable app I’ve ever used.. buses are shown arriving “in real-time” but never show up.
Thank you 5/5
I am very glad to have this app because I can know what bus or train is coming and I’m able to get where I need to go and not be late. Thank you Metro
Real-time not working 1/5
For the past week, I haven’t been able to see bus times in real time because of an outage or something. My network access is fine so there is something wrong on your end. There is literally, and I mean literally, no other app that gives accurate times so what a major inconvenience. Y’all really need to fix this.
App is a bit clunky to use but the info is usually up to date and accurate
App mess up 1/5
Fix this app
Too difficult to use 2/5
It's too difficult to use. You can't find the best bus for the travel. And the time is not accurate, which make me miss a bus. Not good for traveler to use.
Pentagon city stn disfunctional 1/5
Seriously this is how you want to get your riders back? Take a trip to Seoul Korea and see how a real metro system functions. #sad.
Easy to use, up-to-date info 5/5
This app is easy to use with accurate, real-time updates on metro stops. Must-have for commuters.
Smart trips!!!! 5/5
If you can find a way that we could upload our smart trips on the go you’d godlike 😁
Not savy and I’m in my mid 20s 1/5
They sell your data 1/5
Several major news outlets including The NY Times reported that this app sells your data unabashedly.
Let us scan on a map 2/5
Just looking at route names isn’t helpful if you’re a newbie and have no idea what routes there are or their names. Let us scan a map that has all bus routes. We can then zoom in to what’s in our area, then click on it to identify the route. I know I would use the bus more if finding routes wasn’t so time consuming.
Slow to update changes to stops 4/5
Big shuffles at Pentagon Bus Depot a few months ago not yet reflected in this app. What’s up? Otherwise a great app that I use daily but is now not usable until this issue is resolved.
Back to good you have a long way to go 1/5
By Someone else other than me
Not even close to being back to good
Some stops like Bryant & 2nd Street NW are no longer on list of choices to access arrival/departure times.
Can you please explain why?
Arrival time does not always match up with app,
and in many occasions the app will say bus is arriving and it never shows?!?
Where is z2 route? 1/5
By Travis Alley
Can’t find Z2 route
Very inaccurate 1/5
The app in theory should be helpful especially since I use public transportation 90% of the time to get around. However the bus arrival times in the app is always wrong. It is NOT helpful to see that a bus is arriving in 8 minutes when it says at that time (8 minutes) for 5 minutes. Therefore the wait is actually 13 minutes and I'm just wasting my time by planning my commute around an incorrect time, which is way too often.