Stopped Working 1/5
Was working fine one minute and the other, just doesn’t do anything when selecting on the app...
Can’t view claims 1/5
App doesn’t work. When you click to view claims, it says “Unable to contact your Delta Dental member company. Please try again later.” Been like that for few days. App use to work.
Bad info 1/5
By N-joy life
My dentist isn’t in the network so my cleanings aren’t covered at 100%. But the app states that is to be covered at 100% wether it’s in or out of network. After contacting Delta and explaining this to them and even sending them a screenshot at they’re request. They STILL haven’t changed the info on the app after one year now. What good is the app if the info is in accurate!
Saving ID to wallet doesn't work 3/5
Clicking the option to save the id card to the wallet does nothing.
The method to set a preferred dentist is obscure. (The only way I could do it is to search for a dentist and then click the tiny star at the top.) Why can't it default to showing the dentist you've visited?
Also, can't get help: both the App Support and Report a Problem links just go to the Delta Dental "about" web page, which has no links to get app support or report problems.
Can’t even log in 1/5
By Helgi Hundingsbane
Says “missing validation records” when attempting to log in. Then takes you to their useless website that tries to validate some information, but just keeps saying “The information entered did not match the records in the database. Please check your information and try again.” Totally useless app.
Won’t load anything 1/5
Never shows any of my claims. It’s useless
Tells me to upgrade in order to use. App is updated, can’t use the app
Can’t log in 1/5
Just made an account on the website but I can’t log into the app. It says “unable to get data from the server. Please try again later.” every time even though I have internet connection.
Mr F. 1/5
Useless app. For me in NC. Can't log in.
Can’t Register or Login.
Great app 5/5
Everything you need
Doesn’t work 1/5
I was hoping to gain information on claims because the website is always unable to connect to the server; well, this app a trash and it won’t connect to anything so I can actually see claim information.
Easier to carry the card 2/5
About the only thing this app is useful for is for your insurance card information. In the past 4 months I’ve had this app I have tried using to check the status of my claims at least 50 times and only succeeded 2 or 3 times. Every other time I get a message “Unable to connect to your Delta Dental company”, I’ve tried with cellular internet and WiFi and I get the same message.
Keeps freezing 3/5
Even though the toothbrush tooth loading icon is super cute, it gets a little less cute after it freezes and the next screen doesn't load.
Hope my coverage is better... 1/5
I've had problems with everything from the website and app. I've had to reset my password about 15 times and I STILL can't view my coverage without an error message or the app freezing
Stuck on login screen - deleted 1/5
Moment I press login it just freeze. May be 3+ stars if it works.
Not helpful 2/5
Please get the login features fixed. Searching for dentist is not easy on this app either. The only thing on the app that’s currently useful is toothbrush timer.
Works well 5/5
I’ve been using the app for around 8 or 9 months and haven’t had any issues
Doesn’t work well 2/5
I don’t t have the problem of the login but I do have a problem that every time I want to see the covered benefits and what Mu co payment would be I get the same error message on the app. The message states “ Internal error occurred. Please try again later”.
Useless Apple Wallet Feature 2/5
The ID card that it generates for Apple Wallet is useless. Only has name and plan name. No ID number or any other info.
Unable to login 1/5
Used the same username and p/w that was used in website not even 10 minutes prior to downloading the app and when I enter my login info I get an error saying both are invalid. Deleted app immediately. Looks like I’m not the only one with the issue.
Can’t log on with valid account 1/5
Can’t really give it a review as it will not let me log in. Unusable.
Supports X; Works great 5/5
New version supports Face ID for the X. Login and everything works great. Not sure what everyone’s login issues are. I checked the help button and it looks like some states don’t support the same password. My states not listed so I’m guessing those people complaining about that haven’t even checked it out...
Poorly designed! 1/5
Deleted it right after trying every piece of info I have to register my account.
Needs update. 1/5
OK for a quick glance 3/5
Touch ID for login is a plus. Provides claim summaries and remaining funds. ‘Toothbrush timer’ and ‘LifeSmile Score’ are fluff content. The green, grade-school-themed UI could use a modern overhaul. Not an app I reach for often.
Refuses to accept log in info . Waste of time
It's ok! 3/5
Not the greatest but we would have to live with what they provide.
Very difficult to use 1/5
Delta Dental app and website are extremely difficult and not user friendly at all. I hope they get this straightened up ASAP.
Unable to login 1/5
By Atlanta iPhone/iPad User
I can login to website, but not app. Same issue after deleting and reinstalling.
CAN NOT LOG IN ON APP 1/5
I registered my account on my PC everything is set up now when I go to download the app and try to log in keeps say incorrect username/password but when I log in the same info on the PC it works WTH!?
Horrible customer assistance 1/5
Had to reset password on this app and had talk to 4 different people that didn’t help! They were kind and apologetic, but were not able to connect me to someone that could help or correct the problem. If they want people to have app, there should be some descent customer service!
Junk app 1/5
App closes after you select a claim to review. Multiple attempts still does the same thing on this iOS phone.
App is unstable is unstable and crashes frequently. Data is often incomplete, incorrect or inaccessible on the app. App is indicative of overall poor service at Delta Dental as a whole.
Don’t download 1/5
App crashes EVERY time I try to view a claim.
Worst app from leading insurance provider 1/5
What a crap app, frozen gui with no access to keyboard input.
I can bet, a school grad can make better app compared to this.
Easy to use 4/5
I am able to see benefits and my remaining maximums.
Great to keep up to date 5/5
I use this app almost monthly to check on my insurance and see what I can have covered at the dentist and what I'd have to pay for.
What a Mess! 1/5
I sure hope this insurance is better than their website and app! I have been screwing around for a hour trying to get a login that works on both. After using "Forgot Password" numerous times on the website, I finally hit a new password that seems to let me in without generating an error indicating that my username/password isn't in their system. Now, when I enter those same credentials in the app, I get a message it indicating it's incorrect. Forget it - I'm dumping the app and going with just the website.
App crashes when trying to view claims
The features to view my benefits and claims don't work.
First, I had to create another profile with another user I'd as the one created in the website was not recognized. But I had to create a new one because the online one "already exists" (doesn't exist or not? Make up your mind!) of course, the fact that I just used the services was not acknowledged by the app. The app does not even know who my doctor is in spite of the fact that I already had a consultation. And when I put a dentist search on and I fund my dentist how do I tell the app that that's the one? Is there a clear link available. No! A little star that you are supposed to know what it means. It's amateur hour, people!
Best app ever 5/5
Very helpful app gives you locations of where your doctors office is located at givenyou bill i and the best part it gives you a timer on how to properly brush your teeth
Simple and nimble app! 5/5
By Leonardo B.
Have been using it over couple months and super easy! Thanks Delta Dental!
Won't Register 1/5
If bugs prevent registration, how useful is this app? Couldn't even register - received following error: "Undefined is not an object (evaluating 'str.replace')."
Not very encouraging when very basic coding errors prevent even being able to register. Figure it out because this app is dead.
Delta Dental 5/5
A 'biting' success.
Buggy and Listings not current 2/5
By Gigi Wasabi
Info is not in synch with the Delta Dental site and app does not update to the main site. Also the dentist listings are not current. Will be great once these issues are fixed.
Mom and grandma 4/5
By Arthur's grandma
This app makes dental visits easy!
Tried the app because I couldn't print temp cards from the website. No surprise, the app is equally useless. Like the website, simple tasks deliver inexplicable errors.
Not the best! 2/5
I wish it had better explanations.