App issues 2/5
Tried to get into this app twice today after you enter your ID and PW it just freezes up, don’t know what the deal is or I guess that’s why this app get only 1.5 stars .
Cannot see account info 1/5
Switched jobs and stuck with delta dental. Then the app can’t update to the new account. I filed a ticket and the ticket got closed without fixing the problem.
Needs to be called Delta Dental electronic card 1/5
I can’t access my claims or benefits. I can only view my card. Not worth the time it took to download.
By Smooshy Smoosherson
The app freezes when logging in on my iPhone X after the last update. I’ve rebooted, reloaded, etc. to no avail. It’s been over a month with no fix.
Freezes on login 1/5
Can’t use the app at all. It freezes on login and never times out, never provides any sort of feedback, nothing works. Junk grade and totally missing QA.
By Daniel Ghee
Whenever I try to access ‘coverage’ section, the app crashes. Please fix. Thank you.
Can’t connect 2/5
Been trying to get this app to let me get my coverage info and balance due. It shows my name and policies but when I try to get more it says cannot connect to server, try back later. Been trying for 2 days now. Also, can’t find how to pay my bill (paying monthly for now). Can’t find any link to pay my bill. You would think that would be up front and center ...
Unable to Login 1/5
Can’t login to app. Keeps requiring verification but won’t accept the correct information (all verified).
Not working 1/5
Able to access with my account but...
My Claims -> “Unable to contact your Delta Plan Member Company...”
My Coverage -> “The Connection to Delta Dental of WA is currently disabled...”
Issues between Delta Dental app and Delta Dental of Washington???
Would appreciate a lot if developers could look into it.
I can’t logon to the app but my credentials work on a desktop. So the app doesn’t help me if I can’t logon!
Never works 1/5
This app never works properly. It will not let me sign in with my Touch ID or my username and password; the screen just keeps spinning and spinning. What a waste of an app.
Uses Social Security Number as ID?!?!! 1/5
Are you kidding? In this day and age of data privacy and security, and identity theft how could they use SS# as user ID in the first place, and expect I am going to put this in an app?
I thought the US government banned the use of SS#s as IDs!??!
Very poor 1/5
Can’t log in, app says I’m entering something wrong, but I sign in just the same online via internet and it’s fine , please fix otherwise the 1 star stays.
My plan 1/5
This is app is worthless. It says I’m not a subscriber. Utter nonsense.
Poor App, useless! 1/5
By Old Farts RockBest
I had Deltadental with another company, different state. Now I cannot get the app to accept my new account. When I register it tells me I exist already but will not let me change accounts.
What a horrible app that doesn’t even open or show any information you need. I click on claims and it gives me an error and none of the links work. I always have to login online to see any of my information.
Even with the update, still doesn’t work. 1/5
I still can’t login even after the update.
Bad app 1/5
I’m trying to see my information and I keep having problem ,can u fix this app???
Very poor IT people 1/5
By cheated by game
I have opened more than one incident report and they keep closing them without fixing the issue. I am an IT major and these people do a very poor job. I have requested that the people doing the app call me and they have yet to call me. They responded with one of the closing of my incident that one of my daughters has the same birthday as another and with each closure they respond saying that I need to contact delta dental to find out the correct name and birthday of my dependent. I guess they are unaware that most sets of multiple have the same date of birth and I am fully aware of what I named them and how I spelled their names and yes I know that delta dental has the correct spelling. If I could give negative starts I would.
Limited Functionality 1/5
By Major Ursa
Does not support California. I can’t access my ID card or see claims. I contacted CA branch and they said they don’t have an app so go to the website.
iPhone X 1/5
Update to full screen application for iPhone 10.
My claims 2/5
My claims section has yet to work for me, always says “unable to contact your delta dental member company, try again later”, later comes but it still never works
App is crap 1/5
Wow, I can log in online just fine, but in this app, it tells me that I have the wrong password. Terrible app
Can’t login 1/5
My login won’t work on the app
Touch ID hangs, cannot cancel. 1/5
Touch ID login hangs after fingerprint is accepted. Killing and restarting app doesn’t work. Also upon starting the app attempting to cancel Touch ID login results in an error resulting in no ability to login.
Needs Upgrades & Bug Fixing 1/5
Needs Upgrades & Bug Fixing
I like it
Down low, too slow 1/5
Preferred dentist isn’t linked. Can’t see my coverage; says to check after a certain time. After that time passes, it says ERROR. Stuck on loading when clicking the three dots at the top right. Even the website takes forever to load.
THIS APP IS ABSOLUTELY TRASH.
Can’t Log In 1/5
Tried until I was locked out.
Bill pay 2/5
Can you pay your monthly premium through this app? Where can I find that feature?
Data Not Current 1/5
Claim data when logged into app never matches what is listed on full site. Data incomplete.
Payment option 2/5
This app is okay. It would be worth more stars if they offered an “in-app” payment option.
By AEC customer
There is no access to the benefit details and the info is not updated at all. Pretty useless unless you just need yourID #
It only displays the ID card. The claims page doesn’t work at all. I have to go to the web site in my browser to view claims information.
My claims not working 2/5
The app is not showing the claims anymore.
Very slow and buggy 1/5
The app is very slow. Sometimes logging in doesn’t work. Going to My Coverage and tapping Benefits does absolutely nothing, so I cannot view the benefits on my plan.
Login issues 1/5
I haven’t been able to login. The app says “missing validation records”
Just never works 1/5
Always freezes. I can’t get anything done. Please update!!!!!!
I hope the insurance coverage is better than this app. Once you log in, it takes you to the next frame and freezes there with the toothbrush tooth logo. I uninstalled and reinstalled this app and it still does it! The only thing this app is good for is a screenshot of your insurance card.
Can’t view claims 1/5
App doesn’t work. When you click to view claims, it says “Unable to contact your Delta Dental member company. Please try again later.” Been like that for few days. App use to work.
I emailed the address given in the reply with no response. Still unable to view claims.
Needs serious improvement 3/5
By Mariano de Honduras
I keep trying to login and the app keeps telling me I’m entering the wrong user ID and password. I have no problems signing on the website. Also, why does the app require me to keep signing in when I turn on the fingerprint recognition. This shouldn’t be complicated.
Can’t log on with valid account 1/5
Can’t really give it a review as it will not let me log in. Unusable.
Update: received email from developer stating I should contact them with details of problem. (Try reading the review, pretty simple issue when the app won’t let you log in)
App doesn’t work. 1/5
It freezes upon logging in.
Stopped Working 1/5
Was working fine one minute and the other, just doesn’t do anything when selecting on the app...
Bad info 1/5
By N-joy life
My dentist isn’t in the network so my cleanings aren’t covered at 100%. But the app states that is to be covered at 100% wether it’s in or out of network. After contacting Delta and explaining this to them and even sending them a screenshot at they’re request. They STILL haven’t changed the info on the app after one year now. What good is the app if the info is in accurate!
Saving ID to wallet doesn't work 3/5
Clicking the option to save the id card to the wallet does nothing.
The method to set a preferred dentist is obscure. (The only way I could do it is to search for a dentist and then click the tiny star at the top.) Why can't it default to showing the dentist you've visited?
Also, can't get help: both the App Support and Report a Problem links just go to the Delta Dental "about" web page, which has no links to get app support or report problems.
Can’t even log in 1/5
By Helgi Hundingsbane
Says “missing validation records” when attempting to log in. Then takes you to their useless website that tries to validate some information, but just keeps saying “The information entered did not match the records in the database. Please check your information and try again.” Totally useless app.
Won’t load anything 1/5
Never shows any of my claims. It’s useless
Tells me to upgrade in order to use. App is updated, can’t use the app