Can’t login 1/5
My login won’t work on the app
Touch ID hangs, cannot cancel. 1/5
Touch ID login hangs after fingerprint is accepted. Killing and restarting app doesn’t work. Also upon starting the app attempting to cancel Touch ID login results in an error resulting in no ability to login.
Needs Upgrades & Bug Fixing 1/5
Needs Upgrades & Bug Fixing
I like it
Down low, too slow 1/5
Preferred dentist isn’t linked. Can’t see my coverage; says to check after a certain time. After that time passes, it says ERROR. Stuck on loading when clicking the three dots at the top right. Even the website takes forever to load.
THIS APP IS ABSOLUTELY TRASH.
Can’t Log In 1/5
Tried until I was locked out.
Bill pay 2/5
Can you pay your monthly premium through this app? Where can I find that feature?
Data Not Current 1/5
Claim data when logged into app never matches what is listed on full site. Data incomplete.
Payment option 2/5
This app is okay. It would be worth more stars if they offered an “in-app” payment option.
By AEC customer
There is no access to the benefit details and the info is not updated at all. Pretty useless unless you just need yourID #
It only displays the ID card. The claims page doesn’t work at all. I have to go to the web site in my browser to view claims information.
My claims not working 2/5
The app is not showing the claims anymore.
Very slow and buggy 1/5
The app is very slow. Sometimes logging in doesn’t work. Going to My Coverage and tapping Benefits does absolutely nothing, so I cannot view the benefits on my plan.
Login issues 1/5
I haven’t been able to login. The app says “missing validation records”
Just never works 1/5
Always freezes. I can’t get anything done. Please update!!!!!!
I hope the insurance coverage is better than this app. Once you log in, it takes you to the next frame and freezes there with the toothbrush tooth logo. I uninstalled and reinstalled this app and it still does it! The only thing this app is good for is a screenshot of your insurance card.
Can’t view claims 1/5
App doesn’t work. When you click to view claims, it says “Unable to contact your Delta Dental member company. Please try again later.” Been like that for few days. App use to work.
I emailed the address given in the reply with no response. Still unable to view claims.
Needs serious improvement 3/5
By Mariano de Honduras
I keep trying to login and the app keeps telling me I’m entering the wrong user ID and password. I have no problems signing on the website. Also, why does the app require me to keep signing in when I turn on the fingerprint recognition. This shouldn’t be complicated.
Can’t log on with valid account 1/5
Can’t really give it a review as it will not let me log in. Unusable.
Update: received email from developer stating I should contact them with details of problem. (Try reading the review, pretty simple issue when the app won’t let you log in)
App doesn’t work. 1/5
It freezes upon logging in.
Stopped Working 1/5
Was working fine one minute and the other, just doesn’t do anything when selecting on the app...
Bad info 1/5
By N-joy life
My dentist isn’t in the network so my cleanings aren’t covered at 100%. But the app states that is to be covered at 100% wether it’s in or out of network. After contacting Delta and explaining this to them and even sending them a screenshot at they’re request. They STILL haven’t changed the info on the app after one year now. What good is the app if the info is in accurate!
Saving ID to wallet doesn't work 3/5
Clicking the option to save the id card to the wallet does nothing.
The method to set a preferred dentist is obscure. (The only way I could do it is to search for a dentist and then click the tiny star at the top.) Why can't it default to showing the dentist you've visited?
Also, can't get help: both the App Support and Report a Problem links just go to the Delta Dental "about" web page, which has no links to get app support or report problems.
Can’t even log in 1/5
By Helgi Hundingsbane
Says “missing validation records” when attempting to log in. Then takes you to their useless website that tries to validate some information, but just keeps saying “The information entered did not match the records in the database. Please check your information and try again.” Totally useless app.
Won’t load anything 1/5
Never shows any of my claims. It’s useless
Tells me to upgrade in order to use. App is updated, can’t use the app
Can’t log in 1/5
Just made an account on the website but I can’t log into the app. It says “unable to get data from the server. Please try again later.” every time even though I have internet connection.
Mr F. 1/5
Useless app. For me in NC. Can't log in.
Can’t Register or Login.
Doesn’t work 1/5
I was hoping to gain information on claims because the website is always unable to connect to the server; well, this app a trash and it won’t connect to anything so I can actually see claim information.
Easier to carry the card 2/5
About the only thing this app is useful for is for your insurance card information. In the past 4 months I’ve had this app I have tried using to check the status of my claims at least 50 times and only succeeded 2 or 3 times. Every other time I get a message “Unable to connect to your Delta Dental company”, I’ve tried with cellular internet and WiFi and I get the same message.
Keeps freezing 3/5
Even though the toothbrush tooth loading icon is super cute, it gets a little less cute after it freezes and the next screen doesn't load.
Hope my coverage is better... 1/5
I've had problems with everything from the website and app. I've had to reset my password about 15 times and I STILL can't view my coverage without an error message or the app freezing
Stuck on login screen - deleted 1/5
Moment I press login it just freeze. May be 3+ stars if it works.
Not helpful 2/5
Please get the login features fixed. Searching for dentist is not easy on this app either. The only thing on the app that’s currently useful is toothbrush timer.
Works well 5/5
I’ve been using the app for around 8 or 9 months and haven’t had any issues
Doesn’t work well 2/5
I don’t t have the problem of the login but I do have a problem that every time I want to see the covered benefits and what Mu co payment would be I get the same error message on the app. The message states “ Internal error occurred. Please try again later”.
Useless Apple Wallet Feature 2/5
The ID card that it generates for Apple Wallet is useless. Only has name and plan name. No ID number or any other info.
Unable to login 1/5
Used the same username and p/w that was used in website not even 10 minutes prior to downloading the app and when I enter my login info I get an error saying both are invalid. Deleted app immediately. Looks like I’m not the only one with the issue.
Supports X; Works great 5/5
New version supports Face ID for the X. Login and everything works great. Not sure what everyone’s login issues are. I checked the help button and it looks like some states don’t support the same password. My states not listed so I’m guessing those people complaining about that haven’t even checked it out...
Poorly designed! 1/5
Deleted it right after trying every piece of info I have to register my account.
Needs update. 1/5
OK for a quick glance 3/5
Touch ID for login is a plus. Provides claim summaries and remaining funds. ‘Toothbrush timer’ and ‘LifeSmile Score’ are fluff content. The green, grade-school-themed UI could use a modern overhaul. Not an app I reach for often.
Refuses to accept log in info . Waste of time
It's ok! 3/5
Not the greatest but we would have to live with what they provide.
Very difficult to use 1/5
Delta Dental app and website are extremely difficult and not user friendly at all. I hope they get this straightened up ASAP.
Unable to login 1/5
By Atlanta iPhone/iPad User
I can login to website, but not app. Same issue after deleting and reinstalling.
CAN NOT LOG IN ON APP 1/5
I registered my account on my PC everything is set up now when I go to download the app and try to log in keeps say incorrect username/password but when I log in the same info on the PC it works WTH!?
Horrible customer assistance 1/5
Had to reset password on this app and had talk to 4 different people that didn’t help! They were kind and apologetic, but were not able to connect me to someone that could help or correct the problem. If they want people to have app, there should be some descent customer service!