This app is truly awful 1/5
No info that’s actually needed an be seen on the app, it says n/a or we can show that here...then what’s the point of the app!
By verycooldudese dinf review
Don’t bother wasting space on your phone. Can’t even login, always says username or password are wrong, when I know I have entered them correctly.
Absolute crap. App never works! I would give it ZERO stars!
Can’t get in 1/5
Registered on my IPHONE and the app would not let me in with same credentials. Frustrating.
Bad customer experience 1/5
You need to take notes rom the Oscar health insurance app, I can’t even find the my member number, I was embarrassed in the dentist office when it wasn’t showing up in the app.
Worst app 1/5
This app is garbage
I have had no problems with this app. All of my visits have been recorded.
Needs update please 2/5
By P R
App has my old info from former work place. It doesn’t allow for editing of covered dependents. Also it is not that user friendly. Please update
It’s ok 5/5
Works for me
Couldn’t login with my credentials from their website. The FAQs said to change my login just for the app. Wouldn’t even let me do that. Took a screen shot of my ID card from the one they wanted me to print. Seriously, a paper ID card!?!
Utterly useless app 1/5
As others have said, other than displaying your ID card it performs zero functions. It does not display any claims and frequently won’t even connect to show your coverage. No reason to take up phone storage for this app .
Useless App 1/5
The app doesn’t take you to the correct log in. I called delta and the correct log in is deltadentalins.com on the app it keeps saying incorrect credentials. So what’s the use of this app, I’m not sure.
App needs to update
Rarely Works 1/5
Half the time it won’t even log me in. I do my username and password and select login and it gives me the little thinking symbol like it’s going to login but then nothing happens. Stupid!!
Can not login 1/5
Talked to several Delta representatives who couldn’t figure out how to even get me logged into the app. They would ultimately give up, put me on hold, and send me back to the start of the “press 1 for ...” menu. Absolutely terrible.
Useless junk app 1/5
Nothing works. Always some kind of error connecting to delta. Absolutely garbage. Why I can’t give zero star?
Needs to be updated 1/5
This app isn’t updated with iPhone X
CAUTION: App NOT Created by Delta Dental 1/5
Was trying to get this app to work, but had trouble getting my login to work. Called Delta Dental customer service and found out that Delta Dental DOES NOT have a mobile app... only their website. Make me seriously concerned that I’ve now entered my login info on an app that is owned my someone else! I would recommend NOT using this app!
Where is the iphone xs max screen support??? 1/5
Really? Still no support for the iphone xs max screen size??? The app looks like it was made 10 years ago! We need a better app. Once this is fixed I will re-evaluate my review
Worst app 1/5
One of the worst apps I have ever used!
WORST APP ON THE PLANET 1/5
By CJ Bolling
One would think that a dental records organization would have the core skills to develop an app that afforded their clients ready access to both dental and account related records. But accessing records with Delta’s app is like trying to un-spread butter.
NOTE TO DELTA MANAGEMENT: It’s time to take your responsibility for records accessibility seriously.
Needs updated for X 3/5
By the original rcal
Please update for the iPhone X
Never works 1/5
This app never works properly. It will not let me sign in with my Touch ID or my username and password; the screen just keeps spinning and spinning. What a waste of an app.
Won’t let me register and multiple messages requesting help went unanswered:(
The definition of hot garbage 1/5
This app is the definition of hot garbage. If I could give it 0 stars or negative stars I would. It it is extremely slow and provides little to no valuable information and proves to be extremely useless nearly 100% of the time.
For example, 100% of the time I try to tap anything on the bottom bar say, “find a dentist”, “my coverage” or “my claims” it pops up an error message saying that they are unable to connect at this time and to come back at Central Time. Come back 20 minutes later, same message. Further more, why am I give a time in central time, have you not considered users in other time zones!? This is not intermittent, literally 100% of the time. I can literally only view the content of the home screen. Cool, except when it’s not. According to the App Store the app hasn’t been updated in 3 months!? 3 months in modern software development time is the equivalent of 10 years. It’s safe to say that Delta Dental is the only insurance company I have ever had that doesn’t have an operable app. Get it together it’s 2019, my grandmother could write a more useful app than this.
Very clunky 1/5
No integration with web based login. Constant request for member information before allowing log on. Not intuitive and poor process flow that keeps you in an endless loop. Deleted and will stick to browser based login.
Can't login with app 1/5
By 0 logic
I'd give it zero if I could. I can't login with the app. So I verify my info on a laptop: it's all correct. The app tells me I need to verify my information, so I do, and it tells me that doesn't match the system. So I verify the info on a laptop: it matches perfect. Then I start entering different variations because this doesn't make sense, and it tells me it doesn't match. So I delete the app.
Not enough functionality but their mobile website is almost worse 2/5
I need to be able to download EOBs from the app. Please add this functionality. The only redeemable quality of the app is that it’s easier to use than deltadentalmo.com’s website, which required me to download Chrome and then still had issues. The app also has touch id, which is convenient. But I need EOBs as supporting documentation for my FSA reimbursements. I need a pdf.
Bill pay 1/5
It would help a lot if you added bill pay to the app to make it more user friendly.
Horrible and useless 1/5
By MPLS-- Jake
I cannot even sign into the app. And yes I am using the correct information as I can sign into the website.
Embarrassing bad design 1/5
By A random engineer
Tried to use this app to obtain a mobile version of ID card, since that should be faster than getting one by mail. First step is to try to get a username/password set up. It asks for SSN, DOB, and the answer to who-knows-what “challenge question.” Can’t get past challenge question. Go to help, and it wants you to sign in. No dice that way. How to call for phone support? No problem - just call the number on the back of my card.
So this app goes to trash because it doesn’t solve to one and only problem it needed to solve.
Useless App - Don’t Bother 1/5
I don’t write many reviews, but when I run across an app that is pretty much useless I feel compelled to let people know. The only thing this app is good for is to look up your ID card. It doesn’t even show my claims. You have to manually add your family members to the app, but there’s no reason to. It doesn’t show their claims either even if you’re able to get them added to your profile. I talked with Delta Dental web support, and they told me that they didn’t even write the app themselves, and I even got them to admit the app is pretty much worthless. Deleted. Just use their website.
App as bad as website 1/5
By U Sure About That?
My company made some changes to their agreement with Delta this year so I was assigned a new policy. The app only displays my old information for my ID card and both the app and website list my benefits as “pending” though I was assured by a customer service representative that my insurance is active. Of course while I was waiting on hold I hear that I can look up my benefit information on the company website. No I can’t. Please fix this. Notice also that the vast majority of the ratings for the app are one star. Nice try Delta, however your efforts so far have been a failure.
App doesn’t work 1/5
By John Henry 2nd
App won’t recognize your log in information. the App keeps telling me that it doesn’t recognize my user name and password, even though it works fine on their web page.
Sthomas 1019 1/5
Every has pretty much hit it spit on with not being able to see claims and what not. Only good for seeing insurance card
Login doesn’t work. 1/5
Can’t seem to log into the app. It just gets stuck for both the manual and Touch ID. Please fix this ASAP!!!
No customer service 1/5
By I urn rkson
I have open several incidents reports and have yet to receive a reply. I had Delta Dental and tell her year and a half ago and let it expire. I Now I have a different delta dental plan but the app will not let me delete my old account and get information for the new one. I get no response from these people. There is no phone number to talk to a real person.
Loading this app is a waste of time and frustrating as hell.
Everything I try to do, I get an internal error msg... please try again later. It won’t recognize any of my dependents or let me view my benefits.
Can’t log in 1/5
I can log in via the Delta Dental website but the app won’t take my username and password. A tried a few times, reset my password, etc. The app warns me that my account may become locked if I keep attempting to log in. Every time I log in via the website it works fine.
No Support 1/5
So apparently They change the website to DeltadentalIns.com. the app is old and it’s not seeing the new information I cannot login it tells me my information is old and I cannot update it. There’s nobody to call to try to get this fixed and the website support says they do not know anything about the app. They do not support the app and he’s just sitting here getting no updates.
Can't add dependents 3/5
By LaNyi Smith
I have three dependents that I can't add that are on my plan since last year. Please fix
Just a sloppy app 1/5
Clicked the “enter dependent” link, and sub-screen pops up. It has an “x” to close it but (you guessed right) the sub-screen won’t close unless you actually enter info on that screen.
Unusable trash 1/5
Are you planning to update the app for new devices in this Century?
Poor design. Outdated. 2/5
Poor app design. Looks like it was made for an Iphone 4. :/
Read the reviews, good luck if you don’t follow their warnings 1/5
So I read a bunch of reviews on the delta dental app. Many, and I mean many of them are very poor, I assumed that it could have just been angry customers that didn’t want to pay their bills defaming the company. I then downloaded the app without heading the warnings and was unable to even log in because of an “internal error”.... great insurance, but an absolute joke of an app that the company should be ashamed of having an affiliation with to say the least.
Delta, either make the app usable, or don’t offer the service.
Claims never updated 1/5
This app never reflects my claims, payments, or appointments.
App won’t let me log in 1/5
The app keeps saying that my username or password is incorrect but i easily can access my account through the website. This app is screwy and needs to be fixed. ASAP!!!!
Garbage app 1/5
Don’t waste your time
Login doesn’t work 1/5
Able to log out and log back in to the web so easily. Yet the app refuses. Tells me it might be locked 🙄