The registration page has bugs and won’t allow me to properly enter my dob in a readable format. Then it does, then it wipes out. I can’t even get to square one! Let’s see, delete and redownload, still garbage.
Zero stars should be an option. One star is far to generous for apps like these.
Does not connect to plan 1/5
Apparently I have Delta Dental but it will not work with the app. Called Delta Dental directly and the can’t see my account. I should know that I have to call a different Delta Dental. So I call them and was told that they don’t deal with the app only desktop.
Bottom line app didn’t work at all for Delta Dental Michigan
Every attempt to login with correct username and password gives the prompt “Unable to fetch data from the server. Please try again “. It’s been doing this for months now.
Can’t login and IT support said “I’m not surprised 1/5
When the IT support says the App is worthless you know you are in trouble.
Direct quote from IT support. “Don’t try to use mobile App.”
Very slow. Information is not accurate. Also, my dentist takes Delta Dental yet they don’t show up under “Find a Dentist”. Not worth taking up space on your mobile device.
Managed to make it worse 1/5
Now it just crashes if I need any info that isn't on the first screen.
Consistent glitches 1/5
By Awesome pants
Pretty much fails every single time i try to use it. So frustrating. It’s 2020 already, please fix these issues.
Please update this app 1/5
It seemed like they had a really good idea and it checks all the boxes, but ran out of money for app developers.
I only needed my insurance card and the app keeps giving me errors when I try to log in. Completely worthless app.
Absolute garbage. 1/5
I now question my insurance and may switch due to the fact that they cannot pay a programmer to develop an app that fetches and provides detailed and well presented information. Garbage.
So slow and useless 2/5
By MONEY GIRL🤑
Of every app I have ever had, this is honestly the worst. I don’t understand how much money a company has to make to have a decent FUNCTIONING app? I know Highschool students that can make a functional app. Maybe consider consulting them? The only reason I haven’t deleted the app is it does store my card on the app which happens to be the only part of the app that works. SMH
Huge Cavity 1/5
This app is a real garbage bugs live in it. Stupid
You get more information and functionality at the website 1/5
This app provides limited and inaccurate information. You can not pay premiums with this app and it does not have the updated names of dental professionals. My dentist come up on the website, but not in the app. Just login at Delta Dental’s website.
The only thing I found useful was being able to download my ID to apple wallet.
Works great 5/5
I was surprised to see such a low average rating when I downloaded this app. I got an app with clean design, supports Face ID, let's me switch between my spouse and myself, I can see past appointments, x-rays dates, and past payments, and I can even create an Apple Wallet card so I can discard the one in my real wallet.
Everything works fast and as expected - if those were issues in the past then they sure addressed them.
Worst App in the history of apps 1/5
Total garbage! Hasn’t worked for over 6 months. Says doesn’t recognize user name or passwords. Tried tech support. They’re a joke. They said to reinstall. Tried everything. A total failure. And the worst customer service.
Invalid Credentials 1/5
I literally just created my username and password, wrote my password down, tried logging in and it’s telling me my username or password is incorrect. Logged onto my computer just fine with the same credentials
Quit After First Use 1/5
Tried it for the first time and finally deleted the app. Log in procedure is useless unless you enjoy repeated log ins to get data, does not remember password or biometrics so each log in is like the first time. I’m no IT expert but this seems like orettt basic stuff to screw up.
App is Trash! 1/5
By soace issues
Absolutely nothing works! Error message with anything you try to access on this app!
Latest update broke app 1/5
The latest update logged me out. Can’t log back in, forgot user name and password don’t work.
This App = Garbage 1/5
Why are you wasting money on this?
Last update was five months ago? I can tell. 1/5
The app hardly works. I’m able to log in, look at my coverage, and maybe find a proper listing for a dentist. Good luck trying to do anything else though. For as much as dental insurance and work costs, you’d think the app would be updated to be usable as intended.
Wow - Useless. Really. 1/5
By Want HD Back
Don’t bother downloading. Your info won’t be in the app. Just open a browser and log in at their site. Save yourself a lot of time and pat yourself on the back by avoiding this garbage app.
By CIGNAS NEW CUSTOMER
THIS APP IS TRASH AND IS ABOUT AS USEFUL AS THE STAFF AT DELTA DENTAL!
Your teeth would fall out... 1/5
By Duke Pine
Your teeth would fall out and grow back before this app can properly assist you with your dental needs. The app constantly crashing is actually one of its redeeming qualities.
Just awful 1/5
I get coverage through my employer. Registered online and my username and password will not work in the app. Useless.
Can’t even login - Washington state 1/5
Same credentials work for browser login, but repeatedly fail in app. Deleting app...
Worthless, just like their insurance plans 1/5
I’m a New Customer 1/5
I’m a new Customer & went to download the app. It keeps giving me a reference error & wont even let me sign in. Hope the dental insurance is better than the app
Reference Error Loop 1/5
By Paul Benavidez
Launching the app throws ReferenceError messages and the app is not usable.
UI non responsive, not designed for newer iPhones, features flat out don’t work.
Delta Dental App 1/5
I am a member of delta and I can’t even log in to the app. All information I was given during sign up for delta dental said How easy it is to log on to the app “you don’t even need your ID to log in “ That’s a laugh.
Completely Useless 1/5
Everything is an error or has no information where information should be. From the reviews, it looks like this has been going on for years without being fixed.
Just one flaw 4/5
By AlPal Forever
The app is very easy to use and login. The one major flaw is that I can not see all claims detail. I will just stick to logging in from safari since this is the only reason I wanted the app. Overall, if you just want the brief information this app would work for you.
Error Message after Error Message 1/5
By Dar Cuz
Pop up error message, but as it pops up background gets darker and then again, again and again and get again. Then when the screen gets as dark as it can... you click okay, okay, okay and it starts to brighten up. Weirdest thing ever. My ID cards won’t pop up any info. I decided to check the App Store to see if it needs an update. Nope. Last update was four months ago!! Horrible!! Please update this!!!!!!!! Fix this!!!!!
App didn’t work, PERIOD 1/5
Lagging; error keeps notifying and won’t open the app
Don’t bother to download this app 1/5
By Le Solie
Nothing more to say and basically the “owner” don’t care.
Despite a few errors I was able to log in, add the insurance card to my Apple wallet, look up my dentist and view some insurance information. On the downside it perpetually says “loading your claims” and the cost estimate erroneously says my dentist is out of network and the Find a Dentist function should be more flexible.
Can’t even login 1/5
Have confirmed my account. Even went through register portion from mobile app and confirmed my account already exists. Very poorly designed.
Can’t get past login 1/5
The app claims my user name and password are incorrect, so i have not even gotten in to check it out. I am using the correct info (triple checked).
Downloaded and deleted in 1 minute 1/5
Yup. Downloaded it, continuous error pop-up dialogue that wouldn’t go away and I deleted it. Hopefully, the developers will work it out some day but not at my frustration.
Pretty much junk 1/5
This doesn't even qualify as an app it's so bad.
Laggy, difficult to use 1/5
By Robin Daugherty
This isn’t an iOS app, it’s some kind of crappy web wrapper. Every tap has no immediate feedback and takes many seconds to show any effect (if any). There are no standard controls anywhere. Layout doesn’t work correctly on an iPhone X or newer—it overlaps the home bar and doesn’t draw to the top of the status bar.
User interface is just poorly designed. Every possible menu item is also a tab bar, and it’s crowded and difficult to navigate. Even switching between tabs takes time and displays a static image of a tooth instead of an animated activity indicator (but not right away, it takes just long enough that you wondered if your tap was in the right spot).
I don’t want put my SSN on online!!!
extremely basic app — nearly useless 2/5
By Isthisnickname taken?
For a large dental insurance provider, this app is close to pathetic. Extremely basic, as if the coder had only elementary coding skills.
When you get around to actually making the online experience useful for your users, perhaps you could add the ability to store the ID card in the Apple wallet? Your competitors certainly offer this (basic) functionality.
Can’t even log in 1/5
By Helgi Hundingsbane
Says “missing validation records” when attempting to log in. Then takes you to their useless website that tries to validate some information, but just keeps saying “The information entered did not match the records in the database. Please check your information and try again.” Totally useless app.
Can’t log in 1/5
I already have login credentials as an enrollee, and can log in via desktop.
When logging in via the app, it produces an error: “missing validation records” with a text link for Update Account that launches a browser to the mobile site. Why?
It’s 2020. This is the kind of issue one would encounter 10 years ago when nobody knew how an app worked.
Can’t login 1/5
Literally can’t login. I can login it to the desktop, but not the app.
Federal employee? Don’t bother downloading. 1/5
This app doesn’t work for federal employees. I don’t understand why - either have it work for feds who also have your insurance or create another app specifically for feds.
Pointless TIME WASTING P.O.S. 1/5
This app is slow af & glitchy. It doesn’t even do anything useful. Then after being useless it said it wouldn’t be accessible for like an hour?? I can’t imagine that it’s because there’s so many people using it. It has to be purely because it’s a time-wasting piece of crap! Also, the “add card to wallet” option is a complete lie! All it did is add a tacky green card with my name & ZERO real info on it to my wallet!