Broken app 1/5
By Boyan Mladenovic
User interface is OK. But this app doesn’t work for months. I will no longer use Dennys services as its not convenient anymore for me.
Noooooo sirve 1/5
Hice un pedido, y la aplicación me daba la opción de envío a domicilio y nunca llegó mi pedido. Me cobraron 5 dólares y aparte 20% de propina. Cuando fui al restaurante a preguntar que pasaba con mi pedido (porque llame y nunca contestaron) me dijeron que ellos no hacían delivery y tampoco habían recibido mi pedido, pero eso si, en mi tarjeta ya me lo había descontado 😡😡😡😡
App isn’t good 1/5
Declined my credit card yet still took my money out 3 times
App and delivery system - NO GOOD 1/5
I created my account entered my address and at the end it asked me to verify my address so I did, The system then changed my address off by one house and locked it in and there is no way to change the address now I have to call-in to DANNY’s to get them to send to the correct address NO GOOD. Also, they don’t tell you in the app or the website that their food is being delivered by a third-party delivery service the in-store help had no idea who was delivering my order. I would love to be a part of your consult or making this service better. call me.
May be good for pickup, but charges for delivery 1/5
By Ruble dr
The Denny’s commercial advertised free delivery.
I downloaded the app, and when I tried to place an order, it indicated there would be a delivery charge.
I had just signed up and established my user ID for this Denny’s app.
It had my name, email, phone #, and zip code.
It never allowed me to enter my full address (perhaps when I place my first order?).
I didn’t order through the app, because of the delivery charge confusion.
Instead, I went to the Denny’s website and successfully signed in with the User ID I had established on the Denny’s app.
This showed me the Denny’s app and the Denny’s website accepted the same User ID and password.
On the website, I successfully placed an order, entered my address with delivery information.
There no mention of a delivery charge was on the check.
Within moments, I received the email confirmation at the bottom of this thread.
The first thing to jump off the page was “ORDER FOR PICKUP”
I immediately called Denny’s to confirm my order was for delivery.
They said yes, but Postmates hadn’t arrived yet.
Postmates? I asked.
The lady on the phone said Postmates delivers for them.
Since it had only moments since I placed the order, I took her at her word.
Even though there was never any mention of Postmates on the Denny’s website where I ultimately ordered from, Denny’s immediately pointed the finger in their direction.
Postmates isn’t even reflected in the this original thread from Denny’s.
Over an hour later my order hadn’t yet arrived.
I called Denny’s back and was told the order was sitting there, but Postmates never came.
I asked her to cancel my order and she said ok.
I took a screenshot of the transaction from my bank to remind me to follow up later if the money made it back to my account.
The next day, when it had not, I called Denny’s a third time and spoke to Jose’, the morning manager.
Jose’ informed me it was a Postmates issue and for me to call them, but had no contact information to give me.
He said he “couldn’t” refund the check as it’s Postmates who need to settle up with me.
However Jose’ said he would remake the order if I picked it up by 5:00pm., as that’s when he leaves for the day.
After all, he did acknowledge my order was still sitting there when he came in that morning.
This is very little comfort as I was hungry at midnight, Denny’s commercial said free delivery, and Denny’s websight said delivery hours were until 3:00am.
The only comforting thing if any, is it’s true, there was no delivery charge reflected.
What it didn’t say was they deliver it to their front counter, not my front door.
Charged card but won’t submit order 1/5
The app charges your card but also gives you an error messages and doesn’t submit order. Out money with no food AND no support on app or restaurant.
Doesn’t work for delivery 1/5
When you gonna place order always make their own decisions PICK UP
Declined cards 1/5
Tried my credit and debit.. Kept declining and both are active. Fix this, please.
They can’t fix it! 1/5
They are asking users to create a new (iPhone) account, but they still don’t support safari auto fill or Keychain generated random passwords. I like my local Denny’s, but I have wasted much too much time trying to work around this amateurish app!
These guys don’t know or care how to do iPhone apps. Have tried it again after several updates and it asks me to create a new account, but still can’t use the iOS ability to auto fill fields. I stopped before I tried using a safari keychain generated password, but that likely doesn’t work again either.
Do you just not want take-out orders Denny’s?
(Had I seen how many 1-star reviews this app already had received, I wouldn’t have bothered with this update. It seems the management at Denny’s doesn’t read them or care!)
Don’t bother 1/5
Spent 20-30 minutes reentering credit card info just to put in the order and the app keeps saying that they can’t take the order and you need to call the restaurant directly. So much for convenience. F- waste of time.
Doesnt place orderd 1/5
By Unsatisfied custom.er
Every time I try to place an order, i get “checkout error please call the store directly”. Tried calling Dennys in Sylmar, phone lines are off. Horrible
I love Denny’s but not the app 1/5
What’s the point of logging in and “saving” your credit card if you have to put your credit card in every time. And also if you travel state to state like I do always remember to change your location because the app will have you set for you last location you’ve ordered from.
This app just like ihops always tells me there was an error placing my order
App is no good 1/5
App rejects card information even though correct, app is worthless so I removed it from my phone.
Denny Review, visit5/24/2019 #8023 2/5
Crepes should be more firmer. Mines were too soft. Had a great server named Stacie. I’ve had crepes before and these were not up to par.
Order number 301582
Love the idea but the app has so many bugs. Cards get declined, some locations keep saying they don’t have the food I selected, but then I try to select any food and the message keeps saying the same
Don’t offer delivery if you can’t do it Right!! 1/5
By TrUsT in pAtTeRns
Ordered through app and was given a notification that a doordash would be arriving at 11:31. I received text that they were three minutes away. They show up 15 minutes later and half my order was missing and the food that came was cold and chewy. (Don’t order the new crepes to go) Worst part is that the store leaves the phone off the hook so there is no one to report missing food. What a joke!
So I got the app thinking i would be able to place and order faster/easier than calling in. Spoiler alert** I ended up calling in to place my order.
There’s absolutely no sections where I can place the info for my gift card that i was planning to pay with. I tried to take advantage of the free delivery but I couldn’t since I didn’t want to use a credit card. Then I figured, if I do pick up, there might be the option to pay at the restaurant, right? WRONG! It kept asking me for my credit card info. So many things wrong with this app it’s ridiculous, starting with not being able to place a gift as a payment option AND not placing the option to pay at the restaurant. I can see why this app is so poorly rated. Never again Denny’s!
Map Issues 3/5
I downloaded the app and it worked for showing locations but then I put in a SLC zip now it says there are no Denny’s anywhere even back where it had picked it up before
Very Hard Working. 5/5
By Mont Native 1870
I have been going there for years.
The staff and the owners work very hard at making my stay very enjoyable.
I will miss them, a lot.
But hopefully, I will be returning to Reno for a visit, during my vacation time.
The food is excellent and served in a very efficient way.
the app doesn’t work 1/5
app doesn’t work at all, don’t bother getting it just call ahead!
Grand slam Choices 1/5
When doing the build your own grand slam it does not let you choose to have the same thing for more than one of your options. I also wanted to do the two different kinds of sausages for 2 options but you cant click sausage again at all once you have clicked it once. I order like this in the restaurant all the time but can’t online.
Can't use a gift card in app 3/5
By LDB 101
The app works fine and I've used the Denny's on demand when I've had a promo code, but I can't understand why there haven't been updates to use a gift card on-line or in app. You're still forced to enter in your credit card info.
Changed my order from delivery to pickup on its own and was forced to pick it up. Only reason I used Denny’s anyway is because they were offering free delivery. Never again
Useless. Same issue as the previous review with the billing address issues but they charge the credit card.
Bermuda Triangle. 1/5
I must be in the twilight zone. The Denny’s that I’m in. Sitting at a booth. Actually here. Is not listed among those that can take my order. Never mind that they have signs all over that you can order thru the app. Genius
THE WORST SIDES I HAVE EVER SEEN! 1/5
Fries, broccoli, zucchini, rice, mashed potatoes??? Why would you get rid of corn? Delicious NORMAL corn? NOT that creamed corn with jalapeños garbage! I know this is stupid to get upset about, but you can’t eat at your restaurants any more. No carrots. No green beans. Nothing. All crap either nobody likes or stuff that must be cheap to buy so you went all in on it.
FIRE whomever is making food decisions over there and bring back sweet corn! Your CEO makes nearly 4 MILLION dollars and this is what he does? CORN! WE WANT REGULAR CORN!
Not working after recent update 1/5
Can’t place an order at ANY Denny’s. All I want is a grand slam!😤😤😤”not available at this location”
Cannot log in 1/5
Just loaded the app and tried to log in several times to avoid the busy line. (With a small child it makes it easier to pick up). App will not allow me to log in to place an order. Very disappointed.
Cant edit address or add a card??? 3/5
Noticed when looking at my Account Details there is no way to edit your address? Why? Also, it says no card on file cut doesn’t have a link to add a card? Again, why? I’ve ordered successfully from this app a number of times but usually just order as a guest because of the above issues. Please address! Thanks!
A complete waste of time 1/5
I’ll never use this app again. Placed an order went to pick it up wasn’t even made. Employees are retarded.
I love this app it is very useful I live about 3 miles from a Denny’s and I can get on here order my food and then come in get it before work, it is very useful!
App is horrible 1/5
3 time attempting to install says no connectivity don’t waste your time
Needs work 2/5
This app is OK if you don’t mind entering your credit card info more than once even if you have it saved. They give you an option to customize your order but don’t get happy you’re only allowed some customization unless you don’t mind explaining what you want in the special notes field but don’t get to specific because you don’t get that much space.
(ex: I was ordering a Grand slam with pancakes, 4 eggs and hashbrowns in the customization I was allowed to order two eggs had to order meat for the order to go through and then had to put a special note that I wanted 2 extra eggs and no meat)
Omg is there any worsen app in the whole face of earth?
Not only does the app not work , they make you wait in line to pick up your food! There is no pick up counter so everything is cold. Complaints get no where
doesn’t work, fix this terrible app.
This app just doesn't work. I've tried deleting and re-downloading it and I've even restarted my phone but it crashes every time I've tried to make an order. So I've just now deleted it for good.
Love Denny’s but app needs work 4/5
I love the fact that I can order food, pick it up, and not have to wait at the restaurant. However the app does need some work. For one the password requirements are a little too much. I really can’t remember all the passwords I have and would appreciate signing in with Face ID. Also for some reason I saved my card on the app and it’s not working. So I have to re-insert my card again which makes it inconvenient.
Another problem with the app is after inserting my information during the checkout phase I have to click somewhere else to be done. And if I click somewhere else I could be taken to another screen which makes it a hassle going back. If there was a done button after inserting the information this would be great.
I hope the development team could really create a solid app where are you don’t have to re-enter your credit card information. I love ordering food through Denny’s but I just want it to be simple so I can re-order again.
Besides all the information above I really like the app because I can easily select my food and add the toppings I want. So I am giving the app four stars and hope the account and check out sections will improved over time.
Okay but has issues that didn’t exist before 3/5
There’s ways an error anytime you try to used a saved card. No matter how many times you re-save a card. There’s also no way to stay signed in. Not very convenient when you have to sign in and input your card info every time
Won’t take my payment on two different cards keeps saying billing address is wrong when it isn’t. Tried to order just on the website and it refuses to work either . This app is trash. Useless.
After entering entire order, get to cart then freezes at check for delivery charges! Never continued order. Annoyed at this app.
Almost fixed 2/5
It didn’t used to take my payment, but after an update requiring a new account be set up, I was able to place an order.
However, it still won’t let you pay with a saved card, so you have to delete and re-add a card each time.
Too many bugs 2/5
It won’t even let me see the menu. Even after I register as a new user. Connectivity error it says. A pitty that this up was not properly tested and rushed to the apple store.
By dep ch
Every time I try to use the store location with the zip code it’s says there isn’t anything available. When I put in the city and state it shows stores on the opposite side of the state. There has been a restaurant here for at least ten years.
Can’t create an order 1/5
I am able to log in and select a menu item, but the app does not allow me to click “Next” to finalize my order...
Forced new to create account to serve me better. Yeah, OK, I’ll live but at least make it possible!! Did not allow me to enter the delivery address, and going back to account details I see the blank fields but locked and no “Edit” link as with all the other fields. Pretty much useless if I can’t tell you where to deliver!!! Maybe there is an option at time of actual order, but nothing here to indicate that so I’m left wondering until then. Maybe I won’t bother.
Get al least the simple things right folks, at least the simple things.
Not worth it- no offers 1/5
I downloaded the app because it said I would receive a deal/offer within 24 hours. It’s been over 48 hours & still no offers are in my account or email. Deleting...