Love to shop here but I literally can’t anymore due to the constant crashes and glitches. It reloads my search every two seconds. Horrible experience please fix this.
Amazing, forward thinking, caring, also slow 5/5
Depop is an amazing company behind I a huge vintage clothing boom. I really don’t have many Criticisms for this app other than the UI can be a bit buggy and their are a large amount of spam accounts if you decide to become a seller. Recently decided to change my review and told Depop my problems with the app on the App Store and they fixed both issues as of now to 100% the push notifications are no longer bringing me to a safari link and the hash tags are clickable. I would recommend this app for both buying and reselling!
Customer Service Lacks 2/5
I buy off this app all the time, but am always left disappointed by the customer service. They have no phone number and instead take days responding to emails. It’s so unfortunate as I love the app but the amount of issues I’ve had recently with their customer service makes me want to delete it.
App Problems 4/5
Great Place for buying and selling, definitely a favorite, but I’ve found that the app freezes and crashes every time I use it and I’ve tried reinstalling the app or restarting my phone etc but it still happens so something is up with the app.
App keeps freezing 2/5
Will work for 30 seconds and then stop working and freeze. So annoying
Little bugs everywhere… 4/5
It’s alright, but it’s been quite buggy lately. Now currently just the “reviews” tab is not fitting properly and so the s from the word goes under the word review lol silliness. Fix please! I love depop! Thank you! :D
crashes too much 1/5
Usually I would give a 5 but the app has been glitching, crashing, and freezing. Fix it.
It’s been lagging so much recently I’m so over it
please fix 3/5
The app freezes and crashes every few seconds. It takes me an hour to refresh my items when it used to take 10-15 minutes. Gets worse with every new update. Please fix this, it’s getting unbearable
Please fix this broken app 2/5
Yet another update and the app is still completely broken. I’ve been selling on here for years, and I’m finally coming to the point of reaching top seller status and have had to work extremely hard these past few weeks to try and keep up the pace, as the app constantly freezes, crashes, & multiplies quantities of items. It takes me at least 5x the amount of time to refresh my shop, and that already took me a half an hour before all these problems. Seeing as this issue is universal, buyers are also being driven away. With that being said, I’m pretty sure I speak for everyone when I say to please bring this app back to what it was - your community is crippling.
By (x . x)
crashes every 10 seconds and the update didn’t do anything
What once was a great app, now freezes constantly. Even with everything updated on my device it still crashes. Super frustrating 👎
Still freezing 3/5
This app have been updating a lot just for it to freeze for not even a minute of using and I have to close out and get on the app again please fix this
Embarrassingly Bad 1/5
By Why must I suffer like this
Recently, the developers have updated the UX to no longer default to showing the newly listed items from the sellers that you follow - why?! That’s TRASH. Who asked for that? Why do I even bother to follow sellers then??? Also, the updates to HOW items are shown make it so you have to CLICK on each listing to DISPLAY THE PRICE. Why??? Every decision the developers have made as far as the actual UX of this humiliating app has been so mind boggling that I’m now at the point where every time I’m on the app it makes me wonder just WHO is making these calls???? Literally everyone I know is always complaining about the app freezing. Every. Minute. I am TRYING to spend my money on this app and the developers are literally preventing that. Not sure what is going on with Depop. I have been a user since 2018 and I’m all the closer to just walking away. There’s no point in bothering with Depop if it’s going to be this buggy - there are so many other apps that do what they do. It used to be that Depop had some kind of appeal with their UX being less clunky than other competitors, etc. — but now it’s just as bad. Boo.
Changes don’t make sense 4/5
Not happy that I no longer have a normal feed/home page of products from people Im following. Instead, I have to scroll and click to get to see updates from shops I follow, and the formatting is very odd. Please change it back—I don’t need to see the recommended products, they almost never are anything Im remotely interested in. I’d like to see the people I follow.
I’ve been buying and selling on depop for years but lately the app has been crashing almost constantly. I can’t be on the app for more than 15 minutes without having to quit and even that is rare to make it that long. Hopefully they’ll fix it soon cause I don’t remember it always being like this. Tracking info is taking days to update as opposed to how (I.e. shipped, delivered).
If I could give 0 stars I would 1/5
This app is absolute garbage. They have no customer service, none that actually does anything anyways. It’s extremely glitchy and I’ve been noticing a lot of people are having sketchy issues with them. There is little to no protection for buyers, which has always made me nervous when I did purchase items. I have been selling on here for over a year now and I don’t recommend. They close your account for dumb reasons, while other sellers are doing the exact same things. Don’t bother with these clowns.
Bugs. Bugs. More Bugs! 1/5
They fix a bug, make you update the app, and then smack you with another bug that comes with their “updated” improvement… I rely on this platform for income and the app does everything it can to make it as difficult as possible to use! And they take so much money from us on taxes you would think they could at least get the app to run correctly:(
Customer Service is Lacking 1/5
I used Depop to buy and sell for 6 years. I had a dispute with a seller and Depop’s customer service was no help. They let a seller scam me and send threats to me without doing anything to de-escalate the situation. I am done with using Depop forever knowing they accept inappropriate seller behavior.
the app itself glitches and crashes all the time. super annoying.
So glitchy!! 3/5
I love the concept of this app, im all for reselling and digital thrifting. I also love to scroll through to see unique pieces listed, even if I have no intention of buying. But this app is so glitchy!! You spend more than a couple minutes on it and it just freezes up. Then when you reset the app you lose your place in your search. I keep updating it but the glitches won’t go away. It’s so annoying!!!
Constantly crashes 1/5
This used to be a great app but now it constantly crashes. Recent updates haven’t helped this issue.
FIX IT PLEASE 1/5
This app has been a nightmare and freezing once a minute making it useless.
Phone overheats 3/5
(This review is mostly about the user experience, not purchases/sales)
I’ve been a seller for about a year and a half now and the app has always been glitchy and a bit slow, even with a good internet connection, even after upgrading to an iPhone 13 and updating my ios. Recently though I’ve noticed it causes my phone to become extremely hot?? And yes it is depop specifically, no other app on my phone does this. It’s almost like my phone gives a sigh of relief when I close the app, lol.
I often lose message drafts when I switch to another app for like 30 seconds just to check some relevant information. Images and profiles have been very slow to load.
I also just want to say I end up waiting several days to hear back from support, and it’s usually a cookie-cutter response based on the category you have to pick the first time around. The support ticket categories are also not extensive enough, would be nice to at least have an “other” option. So a week or more of waiting just to get an actual person to help me out.
I know covid has left your customer service understaffed and overloaded, but there has never been a single time the automated response has helped me. Please just read emails the first time, it saves everyone time.
Always an issue 2/5
I have used this app for 2 years & I’m not so sure it has ever worked properly. There is always a bug issue. Whether it’s duplicating my quantity of an item on a listing or not saving the size of an item to where I can’t even bump my listings.
Fix your app ASAP 1/5
Another update and no changes. I can live with the quantity amount changing because I’ll just mark it as sold when someone buys but I absolutely can’t stand the app freezing every 30 seconds and takes 2 minutes to start working again. It takes me over 2.5 hours to refresh my listings. It makes me want to throw my phone across the room. Fix fix fix
App Won’t Stop Crashing!! 1/5
The last few weeks this app is Constantly Crashing!! It’s so annoying bc i love looking thru clothes on Depop but i can’t even scroll for 2 mins before i’m kicked off the app or it freezes🙄🙄
Updates aren't fixing freezing issue 1/5
This app is impossible to use as it frequently freezes while using. Just updated 9/27, still freezing.
The app was doing good but recently it’s been crashing, lagging &heating up my phone? My phone only heats ups when I use this app for some reason.. but anyways the favorite search filter was great I always used to see the most recent listing in the brand I liked, now I see the same things from weeks ago if not things I’ve already liked? I’m consistently updating the app when I see there is a new update but I’ve yet to see any updates lol
the app used to be better before all the updates 3/5
I used to love depop for selling and buying but ever since some of the updates i’ve noticed that the app runs a lot slower and glitches out so much when it never used to do that. I can barley scroll for 5 minutes without having to reset the whole app. I hope this problem gets fixed because I really loved shopping on here.
Depops payment system definitely isn’t the best 2/5
By L Ryan.
I have sold a few items on here. Since im a relatively new seller I usually have to wait about 10 days until i’m actually able to access the money from an item I sold. However, recently I sold an item and my payout date changed three times, and even then it didn’t even said “paid” until the day after. I went to check my bank account to see if I have received the money from my sold item, and I still haven’t yet. I tried reaching out for support, still haven’t gotten anything. This whole thing is pretty unfortunate because overall I like the app, it’s pretty easy to sell things on here and communication between buyer and seller is pretty simple. But this experience has definitely changed my view and personal opinion of the app a lot.
App freeze/crash 1/5
App still freezing on newest version, has been an issue for awhile don’t know why this hasn’t been properly fixed yet.
App freezes 4/5
By So so ksqpy
No problems up until this month.
App will freeze after five minutes.
Developers are Bob the Builders but meh 2/5
They’re always fixing stuff on this app which is good because improvement is great! but every time they fix something, they break something else. As someone who relies on this app for income, it’s incredibly frustrating to have everything fluctuating all the time, which messes with my shop’s engagement, and dealing with just millions of glitches and bugs. For months I’ve been having an issue where listings repeat themselves in search while you scroll – it’s hilariously terrible since it’s pretty much boosting listings for free… all because of the bugs the devs create! Can you guys please do beta testing or QA or SOMETHING before you roll things out to your ENTIRE audience, so that we don’t have to update the app every other day and find yet another new and annoying bug? I like what this app offers, but I’m slowly becoming more and more frustrated with the implementation.
what are you doing with all the money you take from us sellers? 1/5
By j. mulanely
if i use the app for longer than 10 seconds, it freezes and it overheats my phone. unbelievable that they could take 10% from every sale and still not afford to pay their tech team to fix all of the issues that this app has
App Keeps Freezing 3/5
I love the app, I've bought many things from depop. The only problem I have with the app itself is that for some reason my app keeps freezing whenever I'm on the app and i have to constantly reload the app. This happens when I'm on the app for only 2 minutes and I don't know why.
Fix your app 3/5
By i want to love the app
This is an awesome app and idea for creating a platform to sell items. But the app will randomly just freeze up every 5 minutes or so. The only way to solve this is to completely exit the app and clear out of running in the background.
searching phrases fail 1/5
By crocc sucker
Stop suggesting other words with one letter off, when I type “brother” I don’t need a thousand results that have the word “both” in the listing. Such a fail from a professional app, get this fixed immediately.
Freezing glitch 4/5
I am an avid lover of depop, I check it almost everyday. However, I’ve noticed that it has started to freeze after a few minutes of using the app. My only option is to close out and restart the app, which makes me lose the item or account I was looking at. I’ve just downloaded the most recent update (as of 9/26/22), and have found that this glitch still needs to be repaired. I hope it is fixed soon, love u depop <3
Do Better! 2/5
Be ready for mental anguish when using this app. From there dozens of glitches too the amount of money they take off per item sold.
App crashes every 30 seconds, feed repeats 1/5
No matter how times I reopen the app and try to go on Depop it crashes. I can’t use the app for more than a minute as it crashes or freezes. Not only that items are repeated multiple times.
Tldr: app isn’t functional at all, stopped using it entirely.
Depop is okay I buy from the app… doesn’t have a great buyer protection program. Scammers can easily get away with not sending you items
What Happened? 2/5
The app used to be great but it crashes every time I use it and takes forever to go to the cart.
I would give zero stars if I could 1/5
Worst resale platform in the biz. Buyers have absolutely no control—if an order doesn’t ship from a seller, you wait a week, open a claim, wait another week, and then they might give you your money back? They have no protection for buyers and seems to be a complete scam
The Worst customer service. 1/5
DOESNT let me to see the shipping label even if my PayPal account is verified so I had to pay extra to ship on my own and they are not being helpful at all. April D and Nomerson did not help I already had to contact them two times. MERCARI IS BETTER!
worst customer service ever 1/5
depop has absolutely the worst customer service i’ve ever experienced. it’s all automated messages and people just repeating information that i have already been told cuz every time you email them back a different person who doesn’t know anything about the situation and didn’t read the prior emails answers. i’ve even specifically said in multiple emails to read the prior emails and they don’t, i don’t even think they actually read the emails at all because nothing that they say ever makes sense in response to what i said to them.
Shady Company 1/5
I’ve sold quite a few things on depop, and several times I’ve had them charge me with no explanation of the charge, and this is after I’ve already paid their 10% fee, state taxes, shipping costs, and the paypal fee. Support gives vague answers stating policies that have nothing to do with my specific case, as if they didn’t actually read my request. Save your stuff to sell on one of the other selling apps. 1/10 would NOT recommend
Do NOT use this app 1/5
By Metaphonic Sound
I got the app and all was fine until I tried to sell it had me fill out all this information after someone bought something from me and now depop is with holding the money. When filling out the information needed to get the money and be verified it wouldn’t let me take a picture to ID me and kept saying to take a pictures but when I did it wouldn’t work it just kept telling me to take a picture. I’m telling you do not use this app to sell. And not only all of that but the number for Depop support doesn’t even work!! So I can’t even reach anyone to try and help.