Great except I can’t get GMI data 4/5
(05/13/2019)(4 stars) I have been on the new G6 for 20 days now. I love it and the clarity app but I still am not getting any GMI data. It says it needs 12 days worth of info but still no GMI.. This is my only issue so far with this app.
Time in range 👍 5/5
The new time in range and best day features are motivating and gives incentive to stay on track! Thanks for this update!
Great App - How About Formatting for iPad? 4/5
By Carol in Tucson
Dexcom is the best we’ve got, so I can’t complain. The app works well for me, and I like the options, screens and reports. However, it would be a much more enjoyable experience if we could see it formatted for horizontal view on the iPhone and for iPad, also in horizontal view. The limitation of having it only in the vertical view is that the font is difficult to read. I end up using Sugarmate to view the data only because I can see everything so much more clearly! But I like the data and reports in Clarity better... thanks!
Work alright for what I need 4/5
It works alright for what I need, but it has some problems. For example I tried updating some information for my target range but it won’t save and keeps the old information.
Need an iPad version 3/5
Lots of great info to use, but why no iPad version?
Finally fixed!!! 5/5
I am so glad! After a very long time of this app crashing Everytime you open it, it has finally been fixed! This app offers amazing information that I am so happy to be able to access again.
Great statistics 5/5
Great data and statistics that enable me to better control my diabetes.
Not compatible with iPad 6th generation 3/5
“Added events” do not show up on iPad. Why? Should feed up from the receiver directly to iPad.
Portrait NO Landscape. Why not?
Suggest add name of reports on reports page.
Issue with iPhone XR and update 3/5
On April 12 the my phone update the app and from that day on my phone is not reporting to the cloud for clarity it started the same day it only gives little bits of the data for the day
Dexcom App Engineers 3/5
What are you guys doing!?!? You waited months to put out an update. Presumably to push out your new features and fix the fact the it crashes on start up and you’ve resolved nothing. Amateur hour over here like get it together. I’m sorry to put you guys on blast but like make it the F stable.
(Update April 19, 2019)
Thank you for resolving some of these issues.
App bombs on iPhone 7 iOs 12.2 1/5
This application tries to load and I always find it in the background when I do a double push on the home button. But each time I select it, it never loads into the front page of my phone. It is quite useless at this point in time.
Urgent low ALERT , where is the repeat ?????? 1/5
5 am , my son was away .. the low alert went off , 58 then looking at the phone and following up , 55 another alert , the urgent low then no further ALERTS WENT OFF .. still looking at the phone ..now 43 and no repeat of the urgent low SETTINGS .. WHY?
So after low 55 , app settings cannot give every 0-15 min alerts ?
Logging problems 2/5
Us / eu logging problems!!
Depends on the site you first setup your account
Since 5-6 months ago it is unusable and we can only access the program via IE
won’t open/crashes 1/5
Was a good app but now when I try to open it will not and just crashes, please fix.
iOS 12 Update - Constant Crashing 1/5
Whatever the first tab was, I clicked it and have not been able to get past the initial splash screen without the app crashing ever since.
Crashes on startup 1/5
New version with indicator crashes on startup
App Crashes with New Update 2/5
I used to love this app - it was far more reliable than even the Dexcom app was, and I could get a great gauge on my bg control issues/successes before I went in to the doctor.
However, since the latest update, I cannot open the app. I click it, and it immediately closes. It does not even open the home screen before shutting down. I tried restarting my phone with no success. This is extremely disappointing. PLEASE FIX THIS. The app is unusable.
Not working 1/5
Not working on latest release. App closes immediately and hasn’t worked for months on iphone xr
It Ain’t Rocket Surgery 1/5
Fix the app and stabilize it, or drop it. Stop bragging about you reports when we can’t get them nor send them to our doctors because it crashes 100% of the time. DEAL WITH IT!!!!
Login doesn’t work 1/5
For the past 6 months I have not been able to login properly. Flagged that to support but they were unhelpful. Can you guys please fix this?
APP DOESNT RECOGNIZE USERNAME NOR PASSWORD 3/5
app doesn’t recognize username nor passwors. I can’t use it.
Get it together. 1/5
This app hasn’t worked for months. Those of us who rely on our iPhones (and not the handheld Dexcom device) are really left in a lurch without being able to share data with our endocrinologists. I’m a massive Dexcom fan - I even invest my savings in your stock - but please for the love of god fix this app.
It WOULD BE five stars 3/5
If the a1c feature was enabled/an option. Hence this is the main reason I downloaded this app. Please update and add the “estimated a1c” feature
Won’t open since update 1/5
When the app works it’s amazing and it really helps me manage my a1c, but since the update the app won’t even open. It crashes every time I open it. Please fix!!
App crashes on iPhone X 3/5
It used to work fine on past iPhones but won’t even open now, just crashes right away. Please update the app so it’s stable on all phones.
Great information but....... 3/5
I love this app, used it all the time to track Average +/- the Standard Deviation. However, for the past 5-6 months I’ve been unable to use it, login information is not recognized. Called tech support several times to work with me resetting the password, etc. but to no avail. Periodically use the website version but that too has been difficult, at times. I have found the given information is extremely useful keeping my A1C around 6-6.5
App no longer connects to server 1/5
I have used this app for months. Suddenly stopped authenticating. Uninstalled and reinstalled. Problem persists.
I notice a very high number of negative reviews and one clearly phony featured positive review. Dexcom needs to fix this app instead of paying fluffers to leave fake favorable headlines.
Immediately closes 1/5
App opens and immediately closes. Any suggestions on how I can use it?
BRING BACK THE A1C FEATURE!!! 1/5
By Nikki hali S
This app used to be way better when it gave you estimated A1Cs. I don’t care if they weren’t 100% accurate. That’s why it says estimated. I’ll still go to my doctor to have it tested regularly, but in between it was so useful! BRING BACK THE A1C FEATURE!!!!!!!!!!
G6 Support? 1/5
On iPhone XS it crashes on launch. Also crashes after a reboot. Recently upgraded to G6 so not sure if that is the problem.
iPhone X 1/5
Can’t even open the app, it immediately closes out. I have the latest update. This is a bad glitch
Slow development 2/5
These developers are always behind on the latest iOS update. The Apple Watch series 4’s new faces don’t even support displaying your blood sugar as well. I work in development and this is completely unacceptable for a company who makes a product that people’s lives depend on.
Every other app I have installed does not have this issue....
My app closes almost immediately every time I open it.
Login failing after last updates 1/5
I’m getting Authentication fail errors, no way to get to the first page. Please fix.
Good info but useless if the app won’t open 1/5
Like many other reviewers, the app crashes immediately upon opening. What good is the info if you can’t get to it!!
Version 2.2.0 crashes upon open 1/5
The past three versions of this app crash as soon as it opens!! Need to fix this app. Normally reports are informative and helpful in tracking CGM data over time. I haven’t been able to use this app in months. Current version still won’t launch for me. Crashes upon opening the app. Please fix!
It’s a waste of space on my phone 1/5
By Upset Consumer
I have not been able to open this app for over a year. Every time you open the app it crashes and despite emailing numerous times for support, I’ve received no response nor has the app ever been fixed.
The App won’t even open. 1/5
I’ve had this app for over a year, and initially it worked well to get my endo my Dex data... but in the last four months, it won’t even launch. So now my data is stuck in my broken phone. Not cool, Dexcom. We are relying on this technology!
App won’t open. 1/5
Same as the other reviews. When I try to open the app on my phone, it immediately shuts down. So frustrating!!!! Not impressed. Seems like this has been an ongoing issue with no responses from the developers. Other competitors sound pretty favorable right now.
theoretically amazing- not executing well 3/5
this app was wonderful until it started crashing all the time!! the graphs are amazing but now i can’t open them :(
Crashes immediately upon opening. Very frustrating for my endocrinologist to not be able to access my data.
Crashes as soon as it opens 1/5
Can’t seem to get the app to open for more than two seconds. Would really like to have the reports concerning blood sugars, but not working. Please fix ASAP!
Doesn’t open 1/5
I launch the app and it closes immediately. Doesn’t work.
App crashing 3/5
I haven’t been using in awhile but just recently noticed the app is crashing soon as I log in. I just recently updated to iOS 11.4.1
Does not work properly in ios 11.4.1 1/5
I'm sorry but this app absolutely does NOT work properly in the current version of ios. Disappointed, deleting the app.
Doesn’t work 1/5
Been on the g6 for a month and the app just errors out with a Network Error. Tech support has yet to fix the issue. I’m just about ready to call it quits with Dexcom because of this.
Still freezes and doesn’t work 1/5
I’ve been trying to get this app to load for over a month. Every time I try to use it, it freezes and won’t open. Cool app... when it works.
Won’t open 2/5
This will not open and I don’t know if it’s because you’re focused on the G6. But a lot of people use this and love it. Please fix it.
App not working 4/5
The app hasn’t been working for the last 4 days. After this gets fixed I’ll love it again.