Some integrations would boost this to 5 stars 4/5
On e whole, this is a very helpful app and I use it multiple times a day.
A few things could boost this to 5 stars. First, the Apple Watch app doesn’t return a value - it just spins and spins. Second, integration with Siri. It works on the G6 app, it would be helpful to have it here. Lastly, integration with Shortcuts. (Ideally I would an automation to alert me at a specified time)
Great but please make a widget for follow! 5/5
App works great but really wish there was a widget for the follow app
Update PLEASE !!!! 4/5
Your last update was a year ago. Please update for I-watch users. It's a world of convenience.
Silent alarm needs fixing. 2/5
The idea behind the app is great and has been incredibly useful, but my main goal of downloading is to be notified of hypoglycemic readings. It does silently notify with a popup alert on the phone but the sounds no longer work. There needs to be a way where you can choose to let it notify you by sound, even when the iPhone has the side silent button on. Honestly it hasn’t been alarming when this is off either. Often times this happens in the middle of the night. A year or two ago it used to alarm but at some point the updates changed and it hasn’t alarmed since. The panic I have when I wake up at 7am and see that there was a low reading at 3am is terrible. Please fix this. There are settings you should be able to include that allow it to alarm even if do not disturb or silence are selected. Thanks.
Add a widgets 4/5
I follow my partner and a widget would be really really helpful! Please please please! Also give me the actual numbers on the notifications.. should be easy to add. Thank you!
Please add ios widget 3/5
Needs widget to quickly see family member's blood sugar
Alarm seems always to be silent on iOS 14 & iPadOS14 3/5
In iOS 13 & iPadOS 13, app was great and the alarm function worked, but now it is silent most of the time. I’ve turned off ‘Do Not Disturb’ on my iPhone, but it doesn’t see to make a difference. I use the same email for multiple devices and had to send multiple invites to get it setup. Could that be the cause? I’m more likely to think that the OS updates had more to do with it. Are you planning on updating for iOS14 & iPadOS 14?
Also, is there any way to make sure this app always has sound notifications, even if ‘Do Not Disturb’ is active?
Why can’t this app be optimized for more recent iterations of iPhones??? Only occasionally works. If Medicare knew how truly pathetic it is they would probably stop covering it. MAYBE THEN it would spur Dexcom to create a working app!!!
Lame response as I can clearly read which devices are compatible. This issue is WHY HASN’T THIS APP BEEN UPDATED IN 11 MONTHS SO THAT IT WILL WORK ON AN iPHONE 11 OR LATER VERSION????? Dexcom touts G6 as great for parents/family members to follow blood glucose. Just don’t get a new iPhone because DEXCOM WON’T BOTHER WITH UPDATING THE FOLLOW APP TO WORK ON ANY IPHONE LATER THAN X!!!!
Widget Please 3/5
The main Dexcom app (for T1D patients) has a very useful widget for quick monitoring. The follow app is otherwise useful, however the widget would bump my rating up immensely.
“No Data” 2/5
Rarely works for me. Great concept though 👍
Sensor updates 2/5
Can you please send notifications to followers when the sensor is going to expire. Kids don’t tell you until it’s after the fact or late at night. Let the followers be aware also.
Can we get a widget please! 4/5
How nice it would be for users of Dexcom Follow to be able to view the BG number right from the widget screen
Need critical alerts 3/5
The notifications that this app provides for low blood sugar is very helpful. However, it really needs to have the option to allow critical alerts to override the ‘do not disturb’ function. Dexcom needs to apply to Apple to get this feature. This should be a top priority.
G6 is great but the follow app.. 1/5
I came back to update my review. While this may not be for the app, which I am still apprehensive about, I used to feel that even though with the app shortcomings, such as not having the watch complication,I thought that the app was at least manageable to deal with especially since my daughter has adjusted nicely to it and has given her more freedom. This review is for the device itself. Recently my daughters transmitter has been giving sensor errors. Quite often the sensor just quits as much as a day before it's supposed to be changed. Other times it was just drop connection. I can't keep calling tech support every time this happens and I really don't think they want to be sending replacements all the time. If you're considering the Dexcom - which when it functions like its supposed to it's great- know that we've had more and more data disconnections and sensor errors which prevents us from monitoring her glucose levels. Very disappointed.
... does its job when you're awake and can see and hear the urgent/low/high notification alert. There should be an option as an alarm that keeps playing until you stop it. Or a repeat every so many seconds until you tap the notification. I would also suggest a "medial" setting so that users can set an alert at a number to give time to treat a possible low with a slower acting carb. Dexcom support is also very good. This app can be better.
Needs a little more 2/5
By The Rosa Family
My son was diagnosed T1D a few years ago and Dexcom is great! However for parents monitoring is difficult. The follow app is good but lacks on Apple Watch big time. For one the app needs to be open on your phone to get the reading on the watch app. Two there are no complications! We resorted to using Sugarmate to have that at a glance on our wrist with the arrow but I feel that should be a native feature like in the G6 app itself. Not to mention for a leader in CGM technology and as fast as tech moves this app hasn’t been updated in almost a year. Please improve and update it would be great to see good glucose readings wherever I glance at my watch for that added piece of mind.
G6 is awesome; Follow app is weak 2/5
Let me start by saying the Dexcom G6 is life-changingly awesome. My spouse has been a T1 diabetic for over 50 years. After trying and hating one of the early CGMs a decade ago, he recently got a G6 and it is fantastic. The Follow app is nice for me to be able to see his BG data, which is very reassuring. However, the inability of the Follow app to override my iPhone Do Not Disturb setting is a huge fail. Why on earth should critical medical information fall in the same “don’t bother me while I’m sleeping” category as Messenger notifications from night owl friends?
Consider adding these changes 3/5
As a mother to a 9 year old boy this has been an adjustment. This is my sons their week using the Dexcom sensor/transmitter and this app. I do love getting the readings real time it gives me more security because I can see how he is doing at school and all I have to do is email the doctor and he already has all of the information he needs to make a decision on treating my son. I do worry less but there are a few things that I would like implemented or see changed with the follow app.
The reason why I gave it three stars is because the Dexcom G6 app on my son’s iPhone allows you to add the widget to his iPhone which makes it easier to see his readings. I do not have to unlock his phone every time to find this out. I simply swipe to the right and I can see this. Also on my son’s phone I he can add a shortcut by simply says what is my glucose?
On the down side the follow app does not allow either of these options to make it easier for the parent to see the readings. Please consider making this available. As a mom of a young child my mind would be put to ease. Also one other thing it would be nice for me to also be able to log his events. I have to constantly either remind him to either log the events or do it myself.
And I think there needs to be an option to be more specific for the events so you can customize your information be more specific (wether it is the type of exercise, what carbs where eaten, or the current health such as allergies) so the treating Endocrinologist has a better detailed description/information for him/her to make informed decisions regarding a treatment schedule or a change in treatment. The reason I say this especially due to the carbs is because there are certain foods that my son can eat that will shoot him up to 350 - 400 and it would help me and I think the doctor too if there were a good log so both groups could see over a period of time what foods work and what food make the blood sugar go sky high. If I can go back and look to see what works and what doesn’t then I can better help my son to keep and maintain a level blood sugar. I think that would help in the long run to regulate this as well.
Good idea 1/5
The app is a good idea, but horrible execution. The app is garbage. I have an 8 year old that I cannot remotely monitor when she isn’t with me. 99% of the time I get a, “no data,” error message. I really wanted this to work.
Doesn’t work 1/5
I downloaded this so I can see my moms numbers got the email downloaded then pushed the follow and all it does is spin doesn’t work at all. This was one of the reasons I got this was to monitor her sugars and now nothing
Simple but a bit too much? 3/5
By T1D follower
Please add a widget like the main reporting app. I’m now pretty comfortable with the UX on the follower app. I came upon the landscape mode by mistake to see the data I really wanted (last 24h) but I would like to see more (say up to 72h) without having to resort to comprehensive report generation outside of the app. Again, just the widget would bump this app to 4 stars for me.
Dexcom share 1/5
By money 69
This app is a real joke and worthless. The connection is very awful. The support team is no help at all! Stop experimenting with people!
Great App but has Data Updating Issues! 3/5
This App is a great help when the Data is updating properly. However, there has been too many crucial times where the Data didn’t show up at all. The lack of an Update/Refresh button makes it just as frustrating.
On the upside, the layout and option settings are great. The Night/Day quick layout choice is a nice feature. Really, if this App could give the proper and consistent Data, it would live up to its purpose and warrant a 5 Star rating. Please, fix the Data issues... and I’ll change my rating. Thanks.
Dexcom is awesome, the app is garbage 2/5
By Dani Owns
Love the Dexcom 6, it has changed our lives, but this app is pure trash. I help monitor my sick husband with this app. Half the time I’m getting “no signal” while my husband’s version of the app is working great. I’ve gone through the settings time and again and only half of the time I get alerts.
I never review apps but this app is such rubbish I had to say something. Fix it.
Add numbers on the app icon 5/5
Please add sugar level numbers on the lock screen and on the app icon itself like calendar app icon has and updates all the time.
Ok, but needs improvements 3/5
App works great, however needs an override silent mode function. (ie Sound on Silent/Vibrate mode switch in settings)
This app is great IF it worked with a current IOS 1/5
How is it that a multi-million dollar company built on providing time-sensitive data can’t keep its app up to date with the latest IOS? Dexcom Follow only works with IOS up to 12 - really? It is unbelievably poor business practice to not keep the app updated.
This app (& product) has helped immensely since our child’s diagnosis. The only request/complaint I have with the app is this: It would be very beneficial if the alarms would sound/notify even when my phone is set to “do not disturb”. The G6 app will do this, but not the follow app.
Software not up to date 1/5
After unsuccessfully trying to follow my daughter’s Dexcom I called tech support. Apparently this app only works up to iOS version 11.4 ( or something like that). My phone is already up to 13. So it’s been sometime since the developers have kept up with software upgrades. I’m currently trying to find another third party app that might work. (Might be time to switch CGMs too)
Quality of Life 5/5
By Mother Hen of
This app, and Dexcom in general (and Omnipod too) have literally changed our lives. Bailee, our 8 year old, was diagnosed with Type I diabetes in December of 2019; after she was involved in a hit and run accident at the end of our driveway, the trauma caused her sugars and pH to spike. She went into diabetic keto acidosis. I should have known better; I thought she just had a flu. She ended up in a diabetic coma. She was presumed brain dead for an hour and a half. It’s still so strange to say, but when the neurosurgeon was able to inflict pain on my unconscious 7 year old daughter, I cried for joy. Bringing her home from the hospital, after an 8 day stay was terrifying. Even more so than bringing her home the first time. It was so scary at first. But now, 7 months later, and during a pandemic 😬😳 things are pretty much back to normal for Bailee. There’s no way we would be this far along without the technology that Dexcom, this app, and Omni pod have been able to provide. It’s truly improved the quality of life, not only for Bailee, but for our entire family. Especially important is that Bailees Endocrinologists and Pediatricians offices are able to access her information and stats remotely. During this new age of zoom visits, that is an essential to the safety and well being of every diabetic, especially those with a recent diagnosis or difficult to manage levels. From the bottom of our hearts, thank you, from our entire family, and anyone else who has ever met our little Christmas Miracle. Woli woni (Penobscot for thanksgiving you.)
Shorter update interval during urgent low 2/5
So many enhancements I’d love to see in this app, but this would be the main one. Waiting 5 minutes for the next update during an urgent low can seem like an eternity, so either a user Setting or automatic switch to 1 minute updates would make such an improvement.
Please fix the bug! Cant open the app
App is ok. It has its moments when it works and when it doesn’t.
Need a widget 4/5
App is super helpful when we are constantly monitoring our son but adding widget would be nice so we can have on the front page of the phone for a quick glance instead of constantly going in the phone and opening the app
App is crashing 3/5
In the last couple days this app is crashing when I open it. It is happening on my husbands iphone also.
App issues like others on here 1/5
Showing no data the majority of the day is not ok. I wonder how many people have died or gone into shock with this worthless app. I see app hasn’t updated in over a year. Pretty sick a company like this can get away with this when it’s life and death for most people.
Crap app!!! 1/5
We bought the Dexcom G6 and the receiver, even though our endocrinologist suggested just the app. GOOD THING WE DID!!!!!!! We placed the dexcom on my wife’s stomach and waited the warm up. We were excited that we finally could stop the finger pricks. NOPE!!!! The app worked for 4 hour then crashed. We re installed 5 times and 72 hours of trying, it worked for a minute if at all. Finally we called Dexcom and they said it was a transmitter error ( note all numbers were correct on the receiver) and they sent us a replacement in 10 days. When we received the new sensor, we did the swap. It worked for 26 hours!!! Then same issue. When you rely on something it has to work. You wouldn’t buy a car if when you hit the brakes, it might stop or it might not. Fix your app. People rely on this app. My suggestion is GET THE RECEIVER!!!!!!!
App Feedback 3/5
Please add the ability to look at individual data points while the phone is in portrait mode! Currently the only way to view individual points is to turn the phone sideways (landscape mode). Please and thank you!
The device works but not this app 2/5
By KMT 32
The device works. But this app does not. Great concept, but the app doesn’t deliver. It won’t connect, claims I’m out of range. I’m literally holding the meter in the same hand as my phone, sitting next to my child. How is physical contact ’out if range’. I’m so angry. What’s the point of the app if I still have to check the device to see his levels.
Needs more features and updates 2/5
Only one update in the last year is not ideal. So many features that need to be added for parents of T1D’s who use the app to monitor their children: Better Apple Watch functionality, better configuration of alerts and warnings, etc. Dexcom has the resources to make this happen.
What the heck 1/5
I just downloaded this app because my sons receiver messed up and our insurance want pay for another one. We decided to download the Dexcom app on his phone and the follow app on mine so I can watch what’s going on since this is new too us. Well his Dexcom app isn’t working and my follow app isn’t working either of course.
Notification Setting Don’t Work 1/5
I set app to notify me when my child’s BGL hits 220 or above for than 1.5 hours and then to repeat notification every subsequent 1.5 hours (if she remains above 220 despite any steps I took upon receiving the initial notification). The app does notify me when she exceeds 220 but it totally disregards the repeat notification setting. Instead, once she hits 220, I receive notifications every 5 mins. until, for whatever reason, the app decides to stop sending them. Honestly, it’s quite infuriating. Once I’ve acted on a high reading, there is nothing I can do for at least 1.5 hours. The last thing I need is to be reminded a dozen times that my child’s BGL is high when there is nothing more I can do about it. This seems like a relatively simple app. Hard to believe your product folks and/or developers couldn’t get the notification piece right. If it’s user error, please let me know what I’m doing wrong?
Keeps shutting down 1/5
I am trying to use this app to monitor my dad glucose levels but every time I try opening the app it shuts down. I tried removing it, restarting my phone, and redownloading it several times. And each time I open the app it closes unexpectedly to the point I can’t even set it up. I tried having my dad send the request to another email and it’s doing the same exact thing!!!!
Would be great if it worked 1/5
There are connectivity issues, I never get warnings, even as I’m writing this the meter itself is buzzing and the follow app is useless. Thank god family members don’t rely on this information to help a loved one out. Fix this useless app.
Won’t work with new iPhone 1/5
The current version does not work with my iPhone 11 Pro Max. Screen pops up for half a second and goes away. Worked fine on my old iPhone.
Ugggg no Data all the time 2/5
We are serious Love dexcom, but this app is terrible. We get more NO DATA readings then we get readings. It’s frustrating when I can hear my 12 year olds son alarm go off in his room but my phone shows nothing. Thank god he is home right now but what if he was at school? Dexcom please figure this out. Your product itself is amazing but this app is ridiculous:0(.
Worked great for about 5 minutes 1/5
Keeps telling me notifications are off, even though they aren’t, either in this app or my daughter’s app, can’t turn them in so I don’t know if she’s high or low. Now it won’t let me rotate to see more than her current level, so I can’t see if what her trends have been. Needs an update or overhaul. And my daughters app is super spotty, often showing no data. Monitor is much more consistent.
The app keeps on saying no data
Good start, could be better 4/5
It’s obviously great to be able to monitor your SOs blood sugar levels and for that sole purpose, this is great. However, it would be cool if you could make the Apple Watch part of the app better by allowing us to have a Complication that shows real time numbers with the arrows like the user has. This would make it so much easier than having to always open the app to see what the levels are. Otherwise, keep at it and thank you for your work!
Limited alert option is dangerous! 2/5
For anyone who knows the unpredictable nature of diabetes, it’s appalling that this app has two incredibly dangerous flaws both having to do with alert time choices. The “no data” alert starts with a minimum of alarming after 30 minutes of no data. I don’t think the developers realize how much can happen in a half hour!! Our son was already heading into severe hypoglycemia because there was no data and it only alerts you after a half hour. He dropped like a lead balloon in that amount of time. Both that option and the option of a repeat low alert (which is also 30 minutes or more) NEED to be changed so the follower has more options. Perhaps 15 or even 5 minutes?? Such a simple fix for a major consequence