Notification Setting Don’t Work 1/5
I set app to notify me when my child’s BGL hits 220 or above for than 1.5 hours and then to repeat notification every subsequent 1.5 hours (if she remains above 220 despite any steps I took upon receiving the initial notification). The app does notify me when she exceeds 220 but it totally disregards the repeat notification setting. Instead, once she hits 220, I receive notifications every 5 mins. until, for whatever reason, the app decides to stop sending them. Honestly, it’s quite infuriating. Once I’ve acted on a high reading, there is nothing I can do for at least 1.5 hours. The last thing I need is to be reminded a dozen times that my child’s BGL is high when there is nothing more I can do about it. This seems like a relatively simple app. Hard to believe your product folks and/or developers couldn’t get the notification piece right. If it’s user error, please let me know what I’m doing wrong?
Keeps shutting down 1/5
I am trying to use this app to monitor my dad glucose levels but every time I try opening the app it shuts down. I tried removing it, restarting my phone, and redownloading it several times. And each time I open the app it closes unexpectedly to the point I can’t even set it up. I tried having my dad send the request to another email and it’s doing the same exact thing!!!!
Would be great if it worked 1/5
There are connectivity issues, I never get warnings, even as I’m writing this the meter itself is buzzing and the follow app is useless. Thank god family members don’t rely on this information to help a loved one out. Fix this useless app.
Won’t work with new iPhone 1/5
The current version does not work with my iPhone 11 Pro Max. Screen pops up for half a second and goes away. Worked fine on my old iPhone.
Ugggg no Data all the time 2/5
We are serious Love dexcom, but this app is terrible. We get more NO DATA readings then we get readings. It’s frustrating when I can hear my 12 year olds son alarm go off in his room but my phone shows nothing. Thank god he is home right now but what if he was at school? Dexcom please figure this out. Your product itself is amazing but this app is ridiculous:0(.
Worked great for about 5 minutes 1/5
Keeps telling me notifications are off, even though they aren’t, either in this app or my daughter’s app, can’t turn them in so I don’t know if she’s high or low. Now it won’t let me rotate to see more than her current level, so I can’t see if what her trends have been. Needs an update or overhaul. And my daughters app is super spotty, often showing no data. Monitor is much more consistent.
The app keeps on saying no data
Good start, could be better 4/5
It’s obviously great to be able to monitor your SOs blood sugar levels and for that sole purpose, this is great. However, it would be cool if you could make the Apple Watch part of the app better by allowing us to have a Complication that shows real time numbers with the arrows like the user has. This would make it so much easier than having to always open the app to see what the levels are. Otherwise, keep at it and thank you for your work!
Limited alert option is dangerous! 2/5
For anyone who knows the unpredictable nature of diabetes, it’s appalling that this app has two incredibly dangerous flaws both having to do with alert time choices. The “no data” alert starts with a minimum of alarming after 30 minutes of no data. I don’t think the developers realize how much can happen in a half hour!! Our son was already heading into severe hypoglycemia because there was no data and it only alerts you after a half hour. He dropped like a lead balloon in that amount of time. Both that option and the option of a repeat low alert (which is also 30 minutes or more) NEED to be changed so the follower has more options. Perhaps 15 or even 5 minutes?? Such a simple fix for a major consequence
No data 1/5
All day long, data, no data, data, no data... The most critical time before bed to have piece of mind to get sleep and know my child is safe. I’m reviewing all the reviews. What the heck is going on. I’m calling cooperate or someone who gives a crap about helping us caregivers keep our loved ones safe!! Get your crap together Dexcom app people!!
Need Notification to show sugar level 5/5
I love this App for keeping me informed of my daughters levels at all times. In the year that she has been using Dexcom her AIC dropped from 9 to 6.5. The only thing I would like to see is adding the actual level to all notifications whether the phone is locked or not. Thank you
Pros and cons vs G5 3/5
Been using G6 for more than a year now. Daughter is T1D, diagnosed 4 years ago.
We used the G5 as well. Here’s a comparison, mostly for Dexcom’s benefit (I don’t think you can get G5 anymore). Dexcom: overall I strongly prefer the G5, due to software data smoothing on G6.
G6 pro vs G5:
* finger sticks not required.
G6 con vs G5:
* G6 data is averaged/filtered in a way that is a major step back from G5. This causes continued frustration, even after using for more than a year. Compression errors and other sensor oddities were much easier to recognize on the G5.
G5 compression errors showed as a big step in the data. Over a few weeks, these became easy to recognize, and could be safely ignored. Diabetes BG doesn’t move in giant steps without a dramatic cause. G6 compression errors show up as dangerous looking drops in BG, smoothed to the point that they are difficult to distinguish from actual blood sugar emergencies. This makes false alarms (meaning panicked parents and other caregivers) much more frequent. Detecting BG emergencies (especially while sleeping) is primary reason for the device, and it’s harder to tell on the G6. Remember the boy who cried wolf. False alarms dangerously erode my willingness/capacity to respond to real emergencies. She’s had real emergencies, and I’m thankful for the CGM which alerted us. But false alarms on G6 outnumber real ones by at least 4 to 1.
As the sensor neared the end of its life, the G5 readings would become erratic/noisy. After a 3 or 4 sensors, this was easily recognized. “Time for a new sensor!” With the G6, the curves are nearly always beautiful and believable. They just might not have anything to do with my daughter’s actual blood sugar and health. G6 data smoothing requires much more detective work to recognize a faulty/failing G6 sensor. Diabetes requires enough detective work on its own. Show me the non-smoothed data, thank you.
The G5 did not attempt to re-write history. Diabetes treatment requires knowing the timing of various events. We often measure time from a particular BG value. “I was 225 uppish, so I gave myself a 2.2 U bolus.” The G6 data smoothing will rewrite this history. On the next reading, the 225 might get rewritten as 217 or 232. So later when we try to check: “did your insulin kick in”, the answer is harder. Hum...don’t see 225 in the history anymore. The time since eating/bolus used to be at our fingertips. With G6 data smoothing, the times are fuzzier. I’ve even seen cases where a 95 downish (alarm triggered) is re-written so her BG never went below 100. Trust me, the BG value when an alarm hits sticks in my head far more clearly than the time. Having a history consistent with the readings is a feature of the G5 I moderately miss. Other two consequences of data smoothing are far more problematic.
Thanks for reading. Please make the software change. No more data smoothing, please.
It’s ok, Not great, better than nothing I guess 2/5
Since we’ve started using it it’s not worked more than it has. Tech support has said basically there’s many variables that can effect the app and it’s connectivity to the dexcom transmitter such as a microwave, having your wireless turned on, using other Bluetooth devices and it goes from there. This whole system is definitely very sensitive.
The only bonus is at night when the smart device connected to the transmitter are side by side next to my sons bed and neither are being touched. That’s when it works the best and we have peace of mind during the night that everything is working.
It shouldn’t be that way though. I’d like it to work overnight as well as while he’s outside playing or just sitting playing a game on his phone.
Needs some improvement for sure.
By Quantum Avatar
App keeps crashing after IOS 13 update.
App has issues 3/5
While it works, the notifications for high and low doesn’t go on even when ringer is on and dnd is off
Good app but needs some tweaking 4/5
I really like being able to keep an eye on my loved one’s numbers. The most important issue is that I cannot customize the alert tones. It uses my default tone. This means I miss the alarm most of the time. The only alternative is to change the default so that every app that is sending me a notification screams for my attention. I think this is a MAJOR design flaw that should be quickly addressed.
Wonky and unpredictable 1/5
Ever since the glitch of Thanksgiving 2019 my follow app has never been the same! For some parents this app is their only peace of mind while their child is at school and used to be mine as well, unfortunately I can not rely upon it working properly and if customer service got back to me in response to my correspondence when the server was down on more than the Thanksgiving occasion, I don’t recall it happening. The G5 was more accurate for my son true enough to be reliable but the upgrade to the g6 to communicate with the tslim x2 sounded wonderful. What they don’t tell you is that the system as a whole comes to the user in stages not all at once to be a working system to rely on with your child’s well being for the present. I’m sure that given the perfect introduction it is ideal and helpful but as of lately it’s wonkiness is wearing my patient to zilche! Once you pair the Tandem tslim x2 and the Dexcom g6 any error or problem is directed to Tandem although we order our products from Byram Health Care which is not a joint account either (one handles the transmitter and sensors, and the other is for ordering the pump supplies. After that you are passed off to Tandem much like passing the buck to not get anywhere but further frustrated!) and creates an ordering fiasco in itself frustrating.
I’m not unhappy with the products themselves it’s the lack of communication and ignoring of my desperate emails and phone calls that gets me so upset with Diabetes even more so then anything because I can not communicate or negotiate with Diabetes itself so when I can’t get a live person on the phone or return my call it’s difficult for me to be a nice person.
Old version was better 2/5
I don’t like that you know have to set notifications on the Dexcom app and that the follower can set their own. This causes issues when you need to change the settings and it forces you to resend and invitation to the follower. This starts a cycle of fighting to get the app working by not allowing you to add it to the same device again unless you have some kind of freakin dark magic! I’ve been trying to refollow my child for three hours now. Fix this!
Not following nor reviewing app message 1/5
If ai could give this zero stars i would. We have bee yang this for 7 days and i constantly rwceive no data, the alter don’t fire or a message regarding testing with no timeline or expectation.
Never works 1/5
Used to be fine but the past 3 months it NEVER has data. It will be working fine on my daughters phone but not ours. Sharing is turned on, WiFi and data streaming are fine. We will be sitting right next to each other and my phone still says no data. Restarting, reinstalling and turning blue tooth on and off corrects the problem maybe 50% of the time. Otherwise we just usually have to wait it out.
Great App! 5/5
One suggestion though. The parents are usually the ones using the follow app, so it would be nice if we could get notifications like when a sensor needs changed or transmitter expirations. Also be able to add dosages and amount of carbs from the follow app.
No Data 1/5
This app does not work more than it does. We always get “no data” readings when her receiver is working just fine. When my daughter goes low she has seizures. This would be nice to get an alert BEFORE she gets that low. But it never happens. I was also hoping this would give me piece of mind when she stays with other people. Not impressed!!
Dexcom g6 1/5
Dexcom g6 always reads no Data on my iPhone 8 Plus
App isn’t functioning 1/5
New with Dexcom G6, app doesn’t work for followers!!!!!!! 1/5
By miya 451
This app is worthless when you can’t download it. This causes A LOT of issues. Please fix this Dexcom as this is necessary!
App Crashes 2/5
I used to love this app... unfortunately the app crashes every time I try to open it. Started when I got my iPhone 11, huge bummer that I can’t follow my 14yr olds BG when he’s not home.
Needs widget 4/5
This app is super helpful. I love being able to monitor my son quickly. Please consider offering a widget for my home screen !
No data 1/5
We had high hopes for using the G6 to keep our 15 year old daughter safe as she spends more time away from us involved in activities like track and field. She had resisted wearing a CGM for years since she didn’t want something attached to her all the time. So she finally came around and the sensor seems to work fine. However whenever she is away from home, all I get on the Follow app is No Data. Not worth the trouble since the whole point was keeping us updated on her blood sugar when she is away from home. Big disappointment!!
By Eddie Repking
Please develop a widget
High cost, poor technology. 1/5
With the cost of sensors, transmitters, etc. There should be better more reliable software. This app doesn’t notify me when my husband has lows at times. And it should be able to alarm even when phone is on vibrate.
Alarms no longer go off on my iPhone 11 1/5
I’ve been a follower of my diabetic girlfriend for a year now. Initially I owned an iPhone 8 that I would close all apps out of, open follow, and turn the ringer all the way up. I’d wake up having heard nothing and if see 99+ notifications stacked quietly on the home screen or none at all until I open the app because it wouldn’t run in the background to save my girls life! So with her advice and her parents I upgraded to the 11 and it worked stellar for the first month but now I’m having the same issue and I’m irate. Can you imagine sleeping next to the person you’re following and none of alarms go off? I risk having to wake up next to my deceased or put-in-coma girlfriend. Please fix... again. Background app refresh and all other settings I could think of to facilitate it are turned on. Thank you.
This app is great when it worked.. one iPhone update and every time I call the developer they say it’s not compatible yet!! Now I have a 10 yr old kid that I can’t see his glucose. This has been the second time in a year. The app has worked about 45% of the year. Can’t wait to try a different glucose monitor and dump these people. It’s no wonder they have a D- review on better business bureau
Please add Apple Watch complication for Follow app 3/5
Not new to Dexcom, or Apple, but new to Apple Watch (migrated from FitBit Versa), and I gotta day I’m disappointed with the single Follow complication available right now - the green circle with white dots in triangle formation that followers have to tap on to see data. PLEASE PLEASE PLEASE add the same option for followers as the actual G6 app user has - the ability to see “Dexcom”, a number and an arrow right in the middle of the screen (it’s in the “middle” complication on the Modular face). Bonus points if in addition to the number and arrow to indicate glucose direction, info such as glucose change since last reading and number of minutes since the last reading... Maybe it would say “Dexcom”, then below it would say “185 -> (-12) 4min ago”.
Customization Needed 2/5
Leaving a request - My husband does not hear the low alert when he’s asleep which could be problematic if I need him and I am incapacitated. Customization of alerts and other features in this app would be helpful and much appreciated.
Hit and miss 3/5
Why are the audible alerts now “hit and miss”?!?!?
It does what it’s supposed to do.
Needs More Functionality 3/5
This app has been generally working for us, though we only have been using it for a week. But what I find frustrating is that the Followers are unable to see added events made in the main G6 app. I can’t see if my daughter added an event for carbs or insulin or even calibration. This is frustrating because if she is at school and I’m watching at work, and I see a change in her trend line, I don’t know if it’s related to carbs or insulin, etc. PLEASE add this functionality. It’s so so important for followers to see! It helps us better understand how to help manage blood sugars.
Never shows blood sugar 1/5
By Change it back 2
I got the app to follow my 9 year old and it never reads his blood sugar. My husband has the app to and he doesn’t get readings either.
Really, Dexcom? 1/5
So I used to use this app. Quite often. Nowadays it just straight up crashes upon being opened. Being on the latest iOS really hurts the app’s performance, I wish y’all would update this faster.
Very disappointed 1/5
This app only works if the dexcom is connect to WiFi. Need to get this fixed as there’s not always WiFi available. You Should make it work with cellular as well. Very very disappointed.
Can’t hear notifications 2/5
The app is great to be able to see bg levels. But you need to change your notifications to alerts! I don’t hear any sounds when my volume is down, even though I have the iOS setting where ringer and alert volumes are not affected by the volume buttons. I don’t hear notifications when my wife’s blood sugar is low! The problem is the same on the Dexcom G6 app.
Also the watch app is horrible. I can open the watch app, wait a couple seconds for it to update, get frustrated that it hasn’t updated yet, dig my phone out of my pocket, unlock it, open the follow app on my phone, watch it update and see my wife’s BG number there. After all that, there’s still the spinning dots on my wrist.
Needs Apple Watch Update 3/5
By Drew Christ
Add the actual reading as the Apple Watch face complication. Don’t make me tap to follow to the app, display the glucose reading.
App never works 2/5
When my daughter (T1D) got her Dexcom, I got the follow app. Neither her app on her phone or mine on my phone work. They did great for a couple of days and then they both quit. It keeps telling us on hers that there’s no Bluetooth but the Bluetooth is on and it won’t connect. The weird thing is the app on her BT says it’s Dexcom Q7. ??? Not sure what that is. I deleted both of our apps and reinstalled them to no avail. So I guess it’s safe to say we can’t count on these apps.
Please separate alerts from graph's indicators 4/5
By Eda Çi.
I love this app since it changed our lives. However I need a little feature improvement. Please separate high and low alert values from graph's high and low indicator values.
My daugther who uses CGM is 4 years old and cannot tell her lows. Therefore we set the low notification to 90mg/dl to prevent hypo before it is happening, if her BG still dropping. However we consider below 70 mg/dl as a low. When we look at the graph, between 70 and 90mg /dl causes the false conception of she is having a hypo.
Also 0,5 units of Humalog (which is the smallest unit that we can inject) drops her BG 100 mg/dl so we can correct her BG about 190 mg/dl which is our high notification, but we consider 140 mg/dl as high.
Update caused notifications to be turned off 1/5
A recent update to the app caused all of the notifications for my Granddaughter’s followers to be reset to off. She had an extreme low and not one of her followers received a notification and not even her own alarm went off. Fortunately she realized she was low and ate something with sugar right before she passed out and had a seizure. She was home alone and could have died because of this. How many people are unaware that their notifications have been shut off? This is extremely dangerous for diabetics.
I’m finding it interesting 3/5
I can check my mother’s blood glucose while I’m at work. The nurses I work with found it interesting. I like seeing trends throughout the day & night
Super convenient but... 4/5
By D fitness newbie
So overall, I love this app but recently I upgraded to an iPhone 11 and the app keeps glitching and exiting off the screen. It works great on other iPhone models and iPads. Super handy way to stay on top of my daughter’s glucose levels. It’s just that now I have to tether another Apple device to my phone to monitor her because of the app glitching on the iPhone 11. Hopefully an app update can fix the issue.
Another issue is that if Apple products are on “Do not Disturb”, the alarm does not override that feature... there needs to be a way that it can override and sound the alarm the same way Apple allows its clock alarms/timers to sound regardless of the DND feature. It’s scary to realize you slept thru a critical low especially the person that’s diabetic may have been too weak to get or respond to their alarm sounding off.
Watch complication please!!! 3/5
Please please please!!!! Make an Apple Watch complication like you have for the regular Dexcom app. I don’t want to have to click on the icon to see my child’s number. I want to see it constantly on the watch face.
Happy before today 2/5
I’ve always loved the follow app. I’ve been able to keep an extra eye on my husbands blood sugar (T1), and it gave me a sense of peace during the night. Today we woke up to a low blood sugar, nothing to crazy, except his was reading critical low, while the follow app was showing his bs in the 80s. Not the best.