Need message history 4/5
This app works fine giving me the glucose level information I need. Its problem is it does not keep a long of the screen alerts it presents. The worst case is the transmitter dying message it pops up there is no way to retrieve the information and you have to wait until it is a week too late to order the replacement.
Even a status on the transmitter information screen would work in that case.
Please FIX LANDSCAPE IMAGE! 1/5
Your 3rd screen in the app above has been changed BADLY! When I turn my phone landscape and run my fingers across the values in the middle, IT COVERS UP THE TIME AND DATE-STAMP! My previous versions of Dexcom G5 app NEVER PERFORMED THIS WAY! I have been using the G5 since Jan, 2017!
Always disconnects 1/5
It says signal loss for periods of 30-90 minutes at least twice a day, regardless of actual signal strength or connection. Additionally, I don’t like how notifications are loud and can override the iPhone if you turn them off in settings.
Great when it works 1/5
I just downloaded this app because my sons receiver messed up and our insurance want pay for another one. We decided to download the Dexcom app on his phone and the follow app on mine so I can watch what’s going on since this is new to us. Well his Dexcom app isn’t working and my follow app isn’t working either of course.
Not great 2/5
At night I like to use my receiver not my phone so I usually turn off my Dexcom app. But even when I swipe up this app to close it, it still runs in the background - so this app on my phone wakes me up if I’m low or high in the middle night. I have to delete this app and redownload it about every 2 days. Very frustrating.
App is TERRIBLE 1/5
The app for the sensor is AWFUL. It and makes the functionality of the sensor almost impossible. It crashes multiple times a day and you have to delete and reinstall. Tech support is zero help and for the last 8 months they keep blaming the iPhone software update and saying they’re working on it.
I was on a cruise with hardly any internet and my app crashed. For over 24 hours, I didn’t have access to my blood sugars because I couldn’t reinstall. The constant crashing puts you at risk! Currently about to ditch the Dexcom all together and go with another more reliable company.
Fix your bloody app!
You are endangering lives. 1/5
Why does this app still not support iOS 13? Why did the developers not warn diabetics before they made the irreversible decision to upgrade to the new iOS? People depend on this software to make crucial medical decisions every day. Why is it still not working?
Fix it, Dexcom. Assign the budget. Hire new developers. Do what you need to do to fix this. This is literally your business and it is your responsibility.
Lose transmission 3/5
I love having this on my phone instead of carrying the monitor. I am reinstalling this app again since it keeps loosing connection and unable to transmit. I can turn on the monitor and it’s reading just fine. I have an IPhone 10x.
Works great and I love it can’t wait for the G6 I will miss you G5 thanks for the good times DEXCOM RULES
Dexcom G5 apple app 1/5
The Dexcom G5 app is 7 months old. In first week of January my Apple phone was upgraded to iOS 13.3.1 and the Dexcom G5 app does not work on my phone. When called Dexcom Tech Support early last month was told the G5 is not compatible with that iPhone upgrade. When asked when Dexcom would update the app was told 3 to 6 months. Would not recommend Dexcom to any diabetics due to poor support.
Needs an update yesterday 1/5
My app hadn’t been working for almost a month now since the latest iPhone update. I have not had my sensor on for that long and that’s not good. Please update the app so I can finally have my sensor back on and feeling better then I do now.
Known Issues, No Update 1/5
Reached out to Dexcom about the G5 reading issues in November.
They are aware that the app is no longer working properly since the latest iOS update, but have not updated it in over 7 months.
If support was supposed to end (no official word on this yet), then they should have announced it via the app.
Instead, they’ve abandoned their G5 customers.
Works well but every few weeks it says the app isn’t functioning properly and I need to redownload. Very annoying. What’s good guys?
Need to fix NOW 2/5
As a type 1 diabetic, for 15+ years, I am reliant on try dexcom. Unfortunately the past two months have been problematic as the app continues to pop up with the idea that I must DELETE AND REDOWNLOAD the application. This is the fourth time, at least, that this has happened. When this happens it makes me use a brand new sensor EVERY time. I’m not sure what the app issue is. It seems to happen if my phone died periodically but had also happened in the middle of the day with normal phone life. I am only issued enough sensors per month and I use this in conjunction to my Omnipod. If it doesn’t shape up, It may cause me to pursue another system.
Was good....but to many errors! 1/5
By Mikey Beebe
The app keeps “losing connection” then makes you delete and re-download.... would be fine if you didn’t have to recalibrate the sensor witch takes 2 hours...... 👎 they need to fix this and make it connect faster because 2 hours is NOT acceptable when a user can drop to a dangerous glucose level in less then 30 min..🤦🏻♂️ also you can NOT turn off all notifications.... it overrides your set volume setting and SCREAMS at you until its acknowledged.. Very embarrassing for the user and unprofessional... very disappointed in the last few updates, especially for how much you have to pay for the product.... I would NOT recommend until the issues are seriously addressed... is NOT safe or reliable.
Is this app available for my G6 1/5
By Sad qvc shopper
I want to use this mobile app but it won’t work with my G6. The only app I find in the play store is for a simulator and DexCom follow. Is there a DexCom mobile app for the G6?
I’m a diabetic 3/5
The app crashes and says The Dexcom
Mobile app is no longer working delete it and reinstall worst app crashing I ever saw it’s happened 10 times in like 3 months
App is not working!!!! 3/5
The app keeps notifying me that “the DExcom G5 app is no longer working, please delete the app and re download it” ive done this twice now and had to re connect the transmitter and it just happened again!! This is getting aggravating and getting in the way of my blood sugar control.
Crashes weekly! 3/5
Keeps crashing. Having to uninstall and reinstall... Please fix! This is our life-line!
Does not work with iPhone 11 1/5
By Peacocks are nsvskxha
You must be kidding ... cmon Dexcom, get with it.
When are u fixing app for new version iOS?? 1/5
When are you guys fixing dexcom g5 for new ios version???
It works sometimes 3/5
It works .. sometimes .. they did an update an now anytime my battery is low the whole app needs to be deleted redownloaded , then have to enter the transmitter info all back in which is really incovient when out
App Fails 3/5
App used to work great, but in the last 2 months it has failed several times. Make sure you write down the serial number of your transmitter so you can have it when the app fails.
For the last several months I have had to delete my app at least every other day because it gives me an error saying it is no longer working. That is very inconvenient and annoying especially since I have to take my transmitter out of my sensor.
By Rosetta G
App keeps crashing! I’ve had to and reinstall at least 3 times this week. What is up???
By frustrated D1
This app not supported by iOS version 13.3.
My husband can no longer track his blood glucose levels using this CGM with his phone. I feel like we had something that really worked and it got yanked away!
App keeps crashing, no longer compatible with IOS 1/5
I want to start by saying that for about the first year, I LOVED this app. It has made my life so much easier being able to glance at my phone or my Apple Watch and know exactly what my blood sugar is. However, since the latest iOS update, the app keeps crashing and forcing me to delete, redownload, and re pair my transmitter. If I’m lucky I get a day or two out of the app before it happens all over again. Sometimes this crash happens in the middle of the night causing me to miss extremely important alerts such as urgent low glucose levels. This isn’t just inconvenient, it’s dangerous for those relying on the app for important alerts such as this.
App not working with iOS 13.3 2/5
Since updating my phone’s iOS version, the app no longer functions properly. It has slowed my phone down to a crawl (I know it is the Dexcom app because when I delete it my phone is fine). Also, the app makes me delete and re-download if I restart my phone. Do not download iOS 13.3! Hopefully they will make their app compatible soon.
App incompatible with IOS 13.3 1/5
Update your app to keep up with operating system updates. This is a basic requirement of your service!
The app has crashed 6 times in the past 2 weeks, it causes you to lose everything, and you have to repair the transmitter. All it says on the screen is the app has stopped working, delete the app and reinstall
Please fix the bugs that make you delete and reinstall the app. I need this for my daughter. It’s annoying that you have to delete and reinstall every 2days.
Great product, horrible support. 2/5
By Upset Consumer
I’ve been very happy with the product itself, but they company support has been horrible. They generally refuse to provide support by email and demand you call them on the phone, no matter how many times you specify a phone call is difficult for you. This company has zero concern For anyone with audible issues on a phone and flat out refuses to accommodate phone impaired people by email.
No longer updated? 2/5
While I realize many have upgraded to the G6, I quite enjoy my G5. However, the constant “functionality” messages I have with the updated iOS version plus the lack of complications for my recent upgrade to a series 5 Apple Watch makes me wonder if Dexcom is forcing the upgrade.
Please do the new version to work with iPhone 11 3/5
Please do the new version please
Love and Hate with this app recently 1/5
Of course the app is amazing, linked to my watch and the convenience while working and being able to glance at your wrist is freeing. I recently updated to the G5 and suddenly the app randomly will blast out a high pitch alert and then prompt me to delete the app and download again. This has been happening at least once a week. Time consuming and a pain! I saw that there is a G6 that came out and feel frustrated that I’m stuck with the outdated system and app. I’m ready to look into other options.
This junk app crashes daily. Must be reinstalled. 1/5
The Dexcom G5 worked great for the longest time but now that the G6 is on the market, this app crashes daily, requiring it to be uninstalled, reinstalled, & connected to Bluetooth again then resync the transmitter again.
Same problem on iPhone 7, iPhone 8, & now the iPhone X. SUPER FRUSTRATING. Dexcom customer service is absolutely NO HELP.
Had to download it at midnight two nights ago
And now I get an error message telling me to delete and reload just before I sit down to dinner
This is beginning to piss me off
Acknowledge from watch or locked screen 3/5
By iwatch acknowledge
This is a good product but it is annoying that you are unable to acknowledge high/low from iwatch or the locked screen. When I am in meetings is inconvenient that when I click okay on the iwatch it continues to double buzz until I go into the actual app on the phone
Like Dexcom. 5/5
I really am glad to have my G5. It has helped to drop my a1c and gives my wife peace of mind. She can pick up my phone during the night and know immediately my reading.
Sister loves hers too.
Needs work 1/5
Today app not working at all
The app is freezing, no response to touch screen. Can’t get into app to ask for help.
Believe you are having server problems, don’t know why it should affect my app
The glucose reading is to the far right of my screen
Can only see part of the reading.
Numerous no readings even though phone is 2 feet from transmitter. Sensor failure are numerous rarely last 7 days. Maybe G6 System is better, I’m using G5
This week keep getting messages that app is no longer working, delete and reinstall
Called support and could not help because after hanging on phone 30 minutes the support staff just puts you on hold.
Don’t buy not reliable and no support
Used 7 months - turned out to finally be garbage. 1/5
I want ny G6 transmitter, please!!!
- Dec. 19, 2019
How do you not keep up with mobile phone upgrades?!? It’s been three months since the iPhone 11 was released and I STILL can’t use this device.
I’m going to have to switch to Medtronic. At least then I can use the very expensive medical device attached to my body.
Fix your app.
Doesn’t work with iPhone 11 1/5
Why doesn’t the app work with an iPhone 11. I may switch sensors and transmitters to have a solution that works properly with my iPhone 11 Device.
Keep getting notifications that the app don’t working properly and that it needs to be reinstalled. If I can’t get the data, I’m going to change my solution.
No iPhone 11 update 4/5
I guess I wrote the review below a month ago, but now I have to report that after a trip to the Apple store (because I had an iPhone out of service error message) the Dexcom app works perfectly. The store’s tech did an iOS reinstall and my apps reinstalled from iCloud. No problems since!
After I got an iPhone 11, the app continually loses transmitter connection. The phone can be next to the transmitter and lose signal and it can be across the room and work fine. Might be an iOS issue which would be more disturbing since its last update was several months ago.
Dexcom 5 not working 1/5
By Why do it?????
Wondering when the app is going to be fixed. I am unable to put reading in after finger stick. Been down for days and days!!!! Needs to be resolved!
Frustrated user 2/5
I’m constantly losing my signal on the G5 app. What is causing this? It’s very ignoring hearing all those notifications. I didn’t have this problem with the old release.
This used to be such a great asset but now it seems like the developers of this app either can’t or won’t keep up with the latest iPhone iOS updates. I can’t even use this app anymore because every time I try, it malfunctions, crashes, and I have to download it all over again only to have it crash and become 100% unusable seconds later. Stopped sending any info to my Apple Watch a few months ago right after the newest iOS came out. It’s not the phone cuz I just replaced the phone thinking something must be wrong with the Bluetooth... nope, it was the app. What a waste of time. Fix this, it’s inexcusable.
I love the concept of the Deccom. It’s a great tool in the fight for diabetes control. I would have given a 5 star but since Friday the app is down which means I cannot use my SugarMate app. They work so great together. Helps me to see if I’m going high or going low. With all the technology that is out there why is it taking so long to”fix”? When I try to log back in, I either get “you are off line”, which I’m not or I get the message “they r working on it”. This is so totally frustrating because I have come to depend on the Dexcom app. Please hire people who know what they r doing.