Volume can’t be controlled 1/5
By Buddy Lingus
The app raises your question phone volume to 100% to play alerts like calibration required. You can actually see the volume indicator pop up on screen.
It’s just unacceptable that this behavior can’t be configured or disabled. It’s my phone, my expensive CGM, my medical condition... I don’t need someone else imposing this kind of crap on me.
I can appreciate that some people whine about missing alerts, but what happened to personal responsibility?
Love it 5/5
So convenient to just look at my phone and see my blood sugar
Worked to Fix Latest Bugs 4/5
Changing my rating to 4 stars because Dexcom went out of their way to call me, explain the issue with custom keyboards, and promise me a fix was on the way. Glad to see they followed through.
Can’t enter BG reading-FIXED THANK YOU!! 3/5
By D Witek
This app was working fine for me until recently. Now I’m encountering occasional problem where I cannot enter my readings because the SAVE button disappeared. It’s happened 3 times now. The first 2 times it finally just came back the next day. So far that’s not happening this time. Very frustrating... it tells me to enter a reading and I can’t. I just want it to work like it used to. PLEASE FIX THIS ASAP! !
BIG THANKS guys for getting this fixed so quickly. The update you provided Friday worked like a charm.
Full Apple Watch Support? 4/5
App is fine, even better since the latest fixes and update.
Around September or October of 2017, I read many articles about Dexcom along the transmitter to send your blood glucose directly to the Apple Watch instead of having to go through the phone first. This would allow those of us who exercise not to have to take our phone with us. I spoke to a Dexcom rep in November 2017 who told me that it should happen around December 2017 or January 2018. Since then, I have heard nothing about it. Is Dexcom going to allow the transmitter to send my blood glucose directly to my Apple Watch or has the idea been ditched?
The whole alerting thing is annoying, to say the least, and I end up turning off my phone more frequently. As long as there is no total sound off setting, this app remains unusable.
Frustrated by latest update 1/5
Since I installed the latest dexcom update, the app on my Apple Watch does not work the same. This is incredibly frustrating as the dexcom app is 90% of the reason why I even have the watch. Since the update, my blood sugars are not showing on the watch face widget. I just see three dashed lines. If I tap the icon to open the app, I’d say about 25% of the time the graph will show up with my blood sugar reading, 50% of the time the graph just hangs and no number shows up, and 25% of the time I get a message that pops up and says “check G5 mobile app on iPhone.” Please fix this!! And test better before you release an update to an app that people rely on for their health. Irresponsible.
Buggy app with slow development 4/5
By DJ SpinZz
** 3/14/18 update **
Finally the audio bug is fixed. Now waiting on a more stable Apple Watch complication and hopefully a direct connection to the Apple Watch (series 3) using core Bluetooth functionality.
**Original review **
Recent Dexcom app update is having 2 major issues. The first is whenever music is playing (ex in my car via Bluetooth) in the background every 5 or so minutes the audio volume will decrease for several seconds and then increase again.
Problem two is whenever music is playing, if I open the Dexcom app the audio will fade down in volume and actually pause. I have replicated this using Apple Music and Spotify.
I have deleted and re-installed the app already and no solution. I also reset notifications to see if that would fix it and it has not.
There are other users also posting this on Reddit so it is not just isolated to me.
Please fix this Dexcom devs.
So much promise - such a failure!! 1/5
2018 update: Guys - please read these reviews and fix these flaws. I love DexCom, it has changed my life. But this app is a horrible last mile communication system.
1. Allow the Watch to dismiss an alert, please, please
2. The connectivity is weak. Why can't the iPhone receive maintain better connection to the transmitter? Lots of times I have no information.
3. Why don’t alerts stay dismissed? I get reminded every 10 mins that my glucose is high.
4. Why are there almost no tangible improvements to the app in 3 years?
You are the most valuable diabetes company, worth nearly $7 billion, you have $400 million in cash!!! Please invest a few million of this to improve this app and keep the Company on the leading edge.
This app is a poor reflection of the standards of the Company and makes users less confident of the accuracy of your CGM system as a whole. We interact with this dozens of times a day and how the app works impacts the way we feel about the product.
2016 Update: IT GOT WORSE!!! The new update has made the app even worse. Connectivity is much worse, alarms are a bigger problem, watch-phone connectivity is worse. You are moving backwards! $400 million in cash, based in California and your development team is third rate. How can that happen?
Update Mar 2018: IT GOT WORSE AGAIN! REALLY IT DID.
Honestly, I read these reviews and none of the problems identified over the years seem to get fixed, new bugs seem to crop up. Eg:
1) the audio volume problem mentioned multiple times
2) dismissing alarms don’t stay dismissed for the selected times
3) there is now no warning that the sensor will expire in x hours, the y hours, etc. Now, suddenly I find that the sensor needs to be replaced immediately.
4) the list goes on and on....
I think we’d all be better off with the 2016 version, as flawed as it was.
It’s time to FIRE someone and hire a new head of this project. Apple would never accept this shoddy work for 2 months let alone 2-3 years. This is how your users interact with the product and it is a horrid customer experience if you look at these rating. WAKE-UP and smell the coffee!! Please.
Abbot is coming with a great new device. Get this part of your system fixed.
Sound off 3/5
The sound issue has finally been fixed however this update created a problem where the app looses connection with the transmitter until you open the app. Then weirdly the hours of lost data will reappear. This needs to be fixed ASAP because I woke up this morning with a 40 sugar but no alert because the app lost connection.
The new update is terrible! The only way to turn off the alerts is to shut down the app in Notification Center. I'm in meetings everyday and I can't get the app to be quite when I need it to be quiet; even when my phone is set to vibrate it turns my volume up and still beeps! Dexcom please fix this issue!
Stupid updates 1/5
Why is it that you listen to customer feedback to fix a sound issue that interrupts music in headphones but you won’t listen to customers screaming that you should fix the mute override sound issue when it disrupts my entire office with it’s unnecessary beeping? The app is great in alerting me once that I have a low blood sugar. So I drink a bottle of coke to fix it. The app is TERRIBLE in continuing to remind the entire free world that I had a low blood sugar and is on a 30 min lag in recognizing that I’ve already addressed the situation!!!
Conflict with Bluetooth music 3/5
I agree with the last reviewer. The new update causes my music to turn off completely when I am listing to a Bluetooth speaker. I hope you can take care of this in the next update. Thanks because I really enjoy my Dexcom G5
It’s ok 3/5
By I love Ink
I’ve had Dexcom’s app since it first entered the iTunes Store for the G5. I loved it then, but not as much now. Updates happen, and they keep lowering the usability if he app.
Overall, the system works well, but each update seems to make it a little bit worse or more annoying. If I could go back 2 years to the app I had then, I would do it.
It makes one want to try alternatives like Spike in order to gain more user control.
Thanks for fixing the sound issue so quickly! 5/5
The app is great! Also, I appreciate how quickly the sound bug that occurred in the last version was fixed.
Bionic Woman in the Making 5/5
By Selena Wayne
With this and my OmniPod insulin pump I feel ALMOST “normal”. I haven’t had such good A1c results ever as a diabetic. This thing definitely doesn’t let you off the hook with keeping your sugars in check. And it’s saved my life a couple of times. The best part is driving on our road trips or walking around Disney and not worrying about checking every couple hours. My daughter or husband can look at my phone or I can glance at my watch and know exactly how I’m doing. I wish I could get involved and start a foundation that provided this tech to all Type 1 diabetic kids. That would be amazing for them and their parents. #diawarriors
Stay away 1/5
By King of deals
I bought into the Dexcom GMS because of the app that allowed me to monitor and dose using the readings on my phone. This has been a joke. I almost never get numbers because the app doesn’t work. I called Dexcom and all they wanted to do was blame Apple’s operating system. They didn’t own it at all. Hey Dexcom, they are your partner in this. Work it out and don’t pass the buck. I want all of my money back for the useless medical supplies I bought because your tech people don’t know how to update for new versions of the iOS and your customer service reps who could care less. This is why Medtronic is eating your lunch. I never should have left them.
Still not fixed 1/5
By 568Lucas' mom
The latest update did not fix the issue with the volume while using CarPlay. Still very annoyed.
Problem solved 5/5
Thank you for listening to Customers and resolving the audio issue so quickly!
Volume issues on playback and keyboard not displaying 3/5
By Tanny A
Great app ... Too bright
Volume issues on playback and keyboard not displaying title says it all. Now an update is available in app but not in store. Nice.
Update/music interference 5/5
New update still has a conflict with Bluetooth music as well as Apple Carplay when hooked up direct with USB.
Thanks for the alarm fix!! 5/5
The 1.7.6 update fixed the alarm issue. Appreciate the quick response! One of the reasons for choosing Dexcom for my CGM, was the attentiveness to smartphone technology. I love having you on my team! Keep up the good work!
It’s ok… 4/5
I’m having a current problem of my readings not showing but just the 3 question mark symbol all day until it reads for a little while and then goes back to not reading
Same volume issue as Itoig 4/5
Itoig- thanks for figuring out the issue! I’ve been having the same problem and it was making me crazy. I couldn’t figure it out since I don’t alarm thru my phone, only my receiver. It is quite annoying!
By S. Seeley
New update fixed all issues!
I loved the idea of being able to silence the alerts during school and just have the pop up notification go to my watch. However, it only works once in a while. I’ll have the “always sound” turned off but the alerts will still go off loudly. When it does actually work it is nice because then I don’t have to change the alert sounds to vibrate only (vibrate only doesn’t work either, my phone won’t vibrate I only get the pop up notification). If this feature could be fixed so that alerts won’t actually sound when you don’t want them to it would be great.
Edit: I have also noticed that my music fades out every time my blood sugar is checked. It is really irritating since it happens every 5 minutes so hopefully that can be fixed in the next update.
Calibration screen problems 2/5
I got the iPhone X a week ago and ever since I upgraded, the save and cancel buttons will not appear on my calibration screen. This has been very frustrating because I keep getting notifications to enter my recent blood sugars but am not able to do so because of this problem. I have not been able to use my dexcom because the blood glucose that is shown on the app is nowhere close to the number my glucose meter says and, therefore, is currently useless.
Life Saving App 4/5
This Application has literally saved my life more times than I can count!! The previous update really had some issues but I'm really loving this new update!! It fixes a number of the super frustrating issues on the last version!! Love Dexcom!! Give it a shot and understand that this is still a developing technology but you can't get better than Dexcom!!
Won't let me calibrate. 1/5
This morning as I attempted to calibrate, the screen offered no enter, submit or return button. I have to close the app to see my glucose levels and remain unable to calibrate.
This app was better (less intrusive, more user friendly, etc.) when it first came out.
Update: the calibration schedule is still at the mysterious hands of the app.
I'd like to be able to calibrate when I check. Especially when the numbers reported by the app are 60 points off.
Inadequate, Inexcusable, Underdeveloped Mess 1/5
I want to love dexcom, but the phone app is disastrous, inadequate mess.
1) The button to update your blood sugar keeps disappearing, I have to wait until whenever the button returns and re-test, wasting strips. I have to walk around uncalibrated with inaccurate numbers at least four days a week due to this.
2) Almost all test machines give readings up to 500 or 600, dexcom only goes to 400. Sometimes I have no idea what my blood sugar is because dexcom just says "high." The scale MUST go to at least 500, it simply doesn't match to other products in the industry and people like me with recurrent hyperglycemia really need that information.
3) The fact that you can only set 100 as your urgent low is AWFUL. I drop super quickly, if I find out I'm low at 100, I have roughly five minutes to correct that before I become incapacitated. Dexcom needs to allow users to set their low alert wherever they need it. It's not inclusive to create software only for well controlled people. This has been the biggest disappointment of the dexcom and it almost defeats the purpose of having I. I only know what's happening once it's already dangerous. Why even have it?
4) Also, I know the paper in the sensor packages states the missing alarm for quick drops and urgent lows is fixed, but I still have this problem. Dexcom is SO PERSISTENT about highs and so touch and go about lows, which need more urgent addressing! Inexcusable.
The update is a step in the right direction. Being able to schedule your alerts helps, but you still cannot completely silence them, which I understand is maybe a legal matter (I wish the developer would just explain why the alerts can’t be silenced rather than ignore the many requests).
I noticed with the new update, while having the Dexcom app run in the background while listening to music, it silences the music as if you’re getting a notification (email, text) but there is no alert. It does this about once every 3 or 4 minutes. It is the Dexcom app causing it, since as soon as I close the Dexcom app the interruptions stop.
New Update Issues 3/5
I have an iPhone but use the Google Keyboard app as my keyboard and with the most recent update, I am unable to add a blood sugar number with this keyboard active. The green accept/confirm button will not show up so I have to delete the keyboard, use the regular iPhone keyboard to enter my blood sugar, and then re-add the Google keyboard.
Lost Alerts 1/5
By C. Morrell
I hate this update. At the times when I should be receiving high glucose alerts, the sound of whatever I'm listening to will fade but the alert won't play. It's incredibly annoying. Thank goodness the low alert still plays.
Not able to calibrate wirh new version 1/5
keyboard blocks save button. makes app useless.
By Jacob Haftel
I no longer test at all, just follow dexcom and my A1C is 6.3 so that proves how well it works, also the best customer service I have ever seen, never any wait time and 24/7 availability, really amazing, thanks!!!
Bluetooth Music Issue 2/5
I am also experiencing the issue with music volume. I am surprised Apple approved this version of your app. Very annoying.
Problems with the new update 2/5
I'll echo what others have talked about the audio being disrupted when I now open the app. This never was a problem with the older version.
The more concerning issue with the update is that the app doesn't always allow me to calibrate my glucose levels. The green "Save" button doesn't always show up when I try to input a value
Havoc on an iPhone 7 3/5
By Clifton Jarrett
Dex is king in the CGM world. I am thankful I can see my blood glucose on my phone.
Why a 3 star rating? See below:
1. The app creates chaos with any audio. I use my device to listen to music, almost all day. Anytime a notification pops up, the music gets quiet. Whether there is an audio notification or not. Seriously needs fixed, yesterday. Very very very annoying. It doesn’t matter if it’s a wired or Bluetooth connection. Sometimes the audio will stay quiet like the Dexcom app has super user permissions, so I crank up my music. Well give it a few minutes and bang, the Dexcom app gives up control of the audio and we have unbearably loud music.
2. “Signal loss”. This seems to be getting better over time. However, it still persists from time to time. I’m in range of my devices, and get signal loss messages. Now, it wouldn’t be a big deal, just close the app and reopen it. Nope. I talked with Dexcom, they said to close other apps. WAIT. WHAT?!
NO. NO. NO. This isn’t how iOS works. Remember back in the day, when we always closed our apps to “save battery”? Those days are over. iOS and other mobile platforms for that matter have been designed to run all these apps in the background, and allow them to use resources when they are opened back up.
3. Give us the option to silence that darn enter BG notification. Enough said there.
Can no longer calibrate 1/5
After this update the button to submit my calibrations doesn’t show up so I can’t enter my blood sugar
I second Itoig’s review. 2/5
I am having the same exact issue.
You may have app developer call me to discuss.
310 874 8054
This update means the app is no longer working for me. When I enter the BG value there is no enter button! What happened?
Volume problem 2/5
I have the same issue as user ltiog
My music audio quiets down and goes back up frequently.
Can I install a previous version of the dexcom app?
Uncle to log sugars now 2/5
I JUST did the update & it will let me type my reading in but will not allow me to save it. I tried closing the app & reopening it, but it still isn't working!
Love my Dexcom 5/5
By Purple Purple
I live my Dexcom CGM and it’s app.
One big problem: I too am having the same problem as itoig pointed out in their review. Whenever I’m listening to music or books the volume goes down every five minutes for ten seconds. It is very annoying. I called tech support and they said to just turn off alerts when I’m listening to music. That response was instantly dismissed by me because I’m not going to switch buttons on and off all day long. I know you’ll find and squash this bug. Please do it quickly. Thank you for listening to reviewers and keep up the good work at Dexcom.
Disappointed in Update 2/5
The update to 1.7.5 just came out and not only is it buggy but it’s affecting my music. Prior to the update, I could open the dexcom app, get alerts, etc without the app affecting my music. Now the app lowers my music volume if i get an alert (even when i have my alerts silenced) and stops my music completely when I open the app. If I try to calibrate, my number pad appears MAYBE 25% of the time. I couldn’t even calibrate 3 times without completely closing the app and reopening it. When I spoke with Dexcom a MONTH ago, I was told the app was ready for the update but they were waiting for apple to finish their security updates. Obviously this app wasn’t fully tested for bugs and is now turning into more of an annoyance than anything. Additionally, with the launch of the new apple watch with cellular data, dexcom is supposedly coming out with an update to link directly to the watch. Considering it took 4 months to do an update for the new iOs I can’t imagine how much longer it will take dexcom to come out with that update AND a fix for the bugs on this update. I am highly disappointed in dexcom. The only reason I’m not going back to using the standalone receiver is because I don’t want another thing I need to carry. This needs to be fixed
Edit: i got a response asking for me to send my info to dexcom so they can contact me. I emailed them my info and haven’t heard from anyone. The Dexcom app is affecting all sound on my phone, the alerts only sometimes work on my watch, the calibration screen is buggy and the fact that it took months for dexcom to push out a buggy terrible app is absolutely ridiculous. I’m at the point where I’d rather just not use my dexcom until these issues have been fixed.
Appreciate the new schedule feature for alarms 5/5
In general dexcom works great. I wouldn’t want to go without it.
The recently added schedule for alarms and the ability to silence or allow the alarm to go with the phone volume is very helpful.
I have it set to follow my phone volume during the day at work and have a schedule for override when I am home and at night.
This flexibility is very useful.
Would love to be able to dismiss alarms through watch.
Can't enter BG value 2/5
I can't calibrate because there's no "okay" button when trying to calibrate my BG. I have everything updated and it worked for a few days and then the button disappeared again. Very annoying. Just include the enter button on the keyboard!!
By AP teacher in SD, CA
The Dexcom app is interfering with my iPhone's audio. When the problem could not be resolved, I turned in my 6 plus for an 8 plus. I have had the new phone 2 days and the problem is back. I think I might have to go back to carrying the Dexcom receiver, which is just unacceptable. Also, when the app requires me to enter my blood sugar, the "Submit" button isn't always visible.
I'm just about ready to give it all up😒.
Sound issues 1/5
Your latest update causes periodic drops in audio when listening to a podcast or music.
Depending on mute switch setting it either reduces the sound level of the music (if mute is off) or silences it altogether (if mute is on). In both cases, music is restored to normal after about 5-10 seconds.
This happens when Dexcom is in the background.
Buggy and pretty frustrating 1/5
While I like the idea of getting my CGM data on my phone, the latest update has made this app pretty useless. Specifically:
1. Your phone is on silent but the app will give you an alert at maximum volume. But only sometimes. And when you're in the middle of a meeting or some other embarrassing situation.
2. Won't alert at all when phone is on "Do not disturb"
3. The Scheduled Alerts function just doesn't work.
4. Randomly mutes any audio activity you may be doing. Not for an alert. Just because.
I can't trust this thing with my life.
Resetting password issue after the new update 1/5
By Raghad Shaheen
After resetting the password, the app keeps asking me to enter the new password and not accepting it. Also, sharing is not working, due to incorrect password “as per the displayed popup”.
Moreover, after entering the password and getting rejected, i get a popup message saying that i have exceeded the allowed incorrect password attempts and asking me to try again in 10 mins.
I have tried uninstalling the app and reinstalling it again, the issue was fixed for a couple minutes and its failing again.
Steps to Reproduce:
1- Reset the password of the profile you’re currently using
2- Try to navigate to sharing page from the dexcom g5 app
3- Observe that the sharing is stopped. However, the internet connection is working fine