Frustrating at times 2/5
When there is a certain item out of stock and they supposedly don’t have substitutes, they don’t give you options to pick anything what. Example I click on oat milk that the app said they have and then the next morning it will say they DONT have that item and DONT have substitutes for oat milk? It’s Dillons! For gods ales give me ANY dam oat milk! What’s the point of doing pick up if I have to get down and go buy the exact oat milk you said you’re out of? This needs to be fixed by adding a comment section on order where I can comment that I’ll take ANY NON DAIRY MILK! This has happened with my chicken as well. I want to comment I just need any brand.
My Favorite Store! 5/5
I’ve been shopping at Dillons since before I was married. I went with my mom to do grocery shopping for our family for years and when I was married I just continued shopping there. I was married at age 19 and I’m now 74. I’ve tried other stores but I always come back to DILLONS! I trust DILLONS to always have fresh foods and to be honest in all dealings.
I do my shopping now with my phone in hand and place my order. One of my children will pick them up on either the day or the day after I place my order. When my order gets home, I put things away just looking at store notes saying what additions or deletions they have made.
It’s SO easy. It feels like I’ve done nothing and I just wait until time arrives for pick up. Once pick up time comes, a family member will drive to the store we have chosen and my order will be ready. My name is given, order is brought out, paper coupons are given over, balance due is recalculated and any change is paid or my balance due is lessened. We drive home to unpack and put away the food.
What a way to shop!
The Dillons app works on my iPhone but not on my iPad and I have up to date software on both.
Easy for a busy mom 5/5
By Time Saving Mama
I love the convenience of ordering on the app! I add things to my cart throughout the week as needed and I love how it saves everything in my cart until I’m ready to check out. I appreciate Dillons pick up so much!!! Thank you for this service.
No longer functional 1/5
I've used Dillons pickup for several.months. It was great at first but started to become glitchy. It's to the point I can't use pickup at all. It will only let me pickup at 7-8 am. I cannot choose another pickup time. The rest of the app is a mess and I can't even find items I'm searching for. I have called Kroger and deleted and reloaded the app. No change. I'm switching to Target pickup. It's free all the time.
Availability of items is frustrating to say the least 1/5
Every time I try to place an order about half of the items are out of stock/not available. Very frustrating!
Pick up shopping is so helpful 5/5
I use the pick up option almost every week. It saves my family so much time.
Awesome products and service! 5/5
I’ve been using this app for several months now and the updates have made online shopping even better. Pick-up orders through the app are so easy! I can just add items from my previous order and submit them quickly. The products are always fresh and the staff are super friendly. The substitution feature is wonderful so I can get a similar version of an item without extra cost.
Pickup a lifesaver during pandemic 4/5
Thank you for everything you do to keep your customers safe. I never did pickup before the pandemic; now it is the only way I will shop. Wish I could see what is out of stock as I shop (real time inventory).
Enjoy the pick option for my groceries. 5/5
By Granal G
The staff is always very pleasant and most times my order is complete.
Click list 5/5
Very good service to help keep grocery bill on budget. Fast service to get grocery’s.
Navigation of app 1/5
Searching a specific food is hard to find. If you are just wanting to search you should not have to be in a category. I put baggies in pantry at home but you can’t find it in searching. Just one example. Make search easier. Walmart app is just so much more user friendly.
Love this service!!!!!! 5/5
By Laura Walter
So convenient so easy !!!!
Liked it better before 4/5
I may be doing something wrong but this time I didn’t like it asking me ways to buy every time I clicked on an item. It used to just to straight to my cart. That was less frustrating!
Love it 5/5
Awesome and fast
How to maneuver 3/5
There is no search circle that you can push to look up certain items. I find this very difficult when I’m looking for a specific thing. Especially in the frozen food section such as lean cuisine dinners all of them that you have in stock or any other healthy choice dinners etc. Thank you.
No item location information 1/5
The app no longer shows what aisle items are located on rendering it virtually useless for in store shopping. I’ll be shopping at WalMart until it gets fixed.
Not user friendly 3/5
Should be able to indicate substitutions as item is being selected and put in cart. Search is restrictive .
Disappointing. Need to fix glitches 2/5
Dillons could learn a few things from Target’s app. EVERY time I create an order, at least one thing from my cart is somehow removed from my order. It’s a pain to have to go through the order over and over to make sure something important didn’t get deleted, and it takes a lot of time. If we had better options nearby I’d use them instead for sure!
How many stars per experience:
Delivery wait time has been great-5
Substitution are better than not getting an item-3
Ease of app use -3
If there is a text option, I’ve not found it.2
I have been using Wal-Mart curbside for a long time and satisfied but decided to try Dillons because I prefer their produce. I ended up having to call customer service because it wouldn’t accept my Dillons card on the app. After 20 min of trying to get thru automation and finally reaching a person, I provided a ridiculous amount of info, including my cell number “in case we were disconnected”, and the phone call ended in a business I identifies hang up without being resolved. We were disconnected and yet didn’t receive a call back. ?!? Just. Dissatisfied.
Very handy for when I’m in a hurry.
Almost perfect 4/5
This app has made leaps and bounds since it first rolled out. I rarely have problems with it. However, since we have been doing more ClickList orders this past year, there’s one thing that could be better: in instances of item substitutions, please let us change the quantity of the item. Usually, the item substitution is in a larger size than my original request, which means I probably don’t need the same quantity as originally ordered.
Milk is hard to find. 2/5
By Curb Steal
Unfortunately when I’m trying to order milk on the app it’s incredibly hard to find and unless you put in very specific verbiage it will show no results. I tried Kroger milk drinking milk skim milk even just the word milk and got zero results. Almost skipped the product altogether but luckily I found it listed under Dillons milk. This product should not be listed under the keyword Dillons instead of skim milk because it makes it very hard for customers to find.I’ve noticed this also with a few other basic commonly purchase products.
Dillion’s delivery 5/5
Dillions delivery is amazing and so convenient!!
It’s awesome. It’s very easy to use. I like that it stores our information. 5/5
Horrible Online Services 2/5
There online ordering service really has a lot of flaws. I have been using their pick up services for a few months now and the last two times that I have ordered through the app... I’ve always left pick up with less items than what I had actually ordered. Like where do the items go?? Is the person picking out the items just decide to stop looking for items and delete the ones they don’t want to find???? I literally ordered 81 items yesterday and picked up ONLY 67. With only 2 supposed “out of stock” items. I came home to find I didn’t have ANY of the milks I ordered plus some other items. There’s no way to show what I actually ordered but I KNOW I had ordered 3 milks. But received NONE... and it doesn’t show on my final receipt either. It’s a huge flaw that needs to be fixed
The app 4/5
I wish the app departments had more departments. I wish they were in smaller departments after you get into drinks then you can click orange juice, or sodas....
ALL DAY LONG 1/5
It’s taken me all to make out my list, clip coupons, and shop.
Every time I hit Fresh Fruit and veg under the shop option, my phone freezes up.
Even if I search for tomatoes or bananas it freezes
Want to be able to add gift card balance 3/5
I like the simple use of the app. The only thing I want to add, is the Ability to load the gift card onto the app, so that I can automatically use it up first before using the credit card.
It would be nice to have an actual like stock/inventory so we wouldn’t need an alternative item if they’re out of stock. This app is great though
Every time I use the Dillons Grocery App I get so frustrated! It’s not very easy to order items. Half of the stuff never goes into the basket to buy! I love Dillons but I absolutely hate the app. So therefore is the reason I shop with Walmart App. So easy & fast! Dillons is so complicated and I have just wasted an hour shopping only to get bumpy from my time slot!!!
Improved and more intuitive 4/5
Have appreciated the updates to the app along the way and the easier search for those all-important coupons. Such a time saver! Dillons is consistently a great place to shop.
It’s improved, but still room for improvement 3/5
This app is far from intuitive. Also, the button to submit feedback button regarding grocery items isn’t working.
Receipt never given at delivery to check if refunds done or more items added 5/5
Would like to have receipt to check for correct products and digital coupons used
Too complex! 2/5
By Kansas parent
You have “updated” the app so much you have totally made it non-user friendly. You’ve built everything into the app but you’ve taken out the simplicity of using it. I can never find where it shows how many fuel points that I have. Also, the whole coupon part could be made easier to navigate.
Love the app 5/5
This app is very helpful and pretty simple to use! I love how it will tell you what aisle to go to for the products. And if I don’t have my plus card on me well it’s on my phone! And if I wanna know if they sell something I just look up on the app so easy. 👍🏼
Love the app. Can organize my list before I go, know exactly where everything is or I can order and just pull up and pick up without ever leaving my car. Always courteous associates.
Terrible app 1/5
Every time I try to use the app, it says that are having technical difficulties!!! Need to get it fixed!!!
Great during the pandemic 4/5
I’d give it 5 stars but sometimes you can’t find items unless you have the exact name. Need to have a better search engine.
Dillons app 1/5
By how can this be taken
The current Dillons app is terrible! Please, someone make it easier to use!!!
Impossible to use coupons 2/5
The most useful part of this entire app was the coupon features, which have been so thoroughly screwed up it’s hard to believe it was an accident. Why can I not search coupons or view the coupons I’ve already clipped anymore?
This app is trying to do too much and the most useful features are rendered virtually unusable by it.
Is it just me? 2/5
I stopped shopping with Dillons due to their app. I use customer pickup since the beginning of the pandemic & I was grateful Dillons followed Walmart’s adoption of this service.
However, Dillons did NOT follow Walmart in their development of their online system. Whether using the computer or my cellphone, Dillons system has been frustrating & cumbersome.
Also, the amount of ads being interjected onto every page I move through is irritating. If my favorite pharmacist was not still at our local Dillons & the organic coffee I like, I would never return.
This is sad because I used to enjoy shopping there. It was almost a social event in our small town. Eventually I’ll take the time to find a coffee at Walmart I can tolerate (or online) & my pharmacist will retire & I won’t have to deal with Dillons online program in the future.
Did Dillons really think, ‘we don’t need to look at what other online grocers are doing ‘cuz we can do it better.’ No. You can’t. Shell out the money, get a consultant, fix your online service or soon there will be Kroger/Dillons following in the steps of all the other brick & mortars who thought they knew it all too. You’re not that good.
Dillons Clicklist crew is always polite and they work hard to provide substitutions when they are out of stuff- this was NOT the experience I had at Walmart. Also, I have always preferred Dillons produce and meats over others and they do not disappoint!
Pretty Good App, Crazy Convenient! 4/5
Tried using for the first time to make a pickup order. The items we frequently show up in a left-to-right scroll and you pick the us tutu and find the next item. Search for other items you don’t typically purchase and add them.
The software hangs occasionally, particularly when a special dialog box appears. Just quit the app and open it up again and the order info is there. Once you enter the information like payment information and save it, then you will probably not encounter many hangs. The pick up can be scheduled at a specific date and time.
Once you do this, going to the store and roaming the aisles for standard items will no longer make sense. Produce and meat are a visual selection, so that probably will not be a substitute, for me anyway.
For yourself, your family, and the employees of Dillons, try using the pickup or delivery feature. You will not regret it.
Works surprisingly well 4/5
I was pleasantly surprised when I started using the Dillons/Kroger app. It gives really good search term suggestions and pulls up options quickly. It is quite accurate in figuring out what you want. It is easy to update quantities while adding items to the cart. There is a lot of integrated features to do with sales and promotions. The one downside I have seen in my short time using the app is that it sometimes has trouble either updating info, finishing/sending online orders, things like that. It will usually work on the second try, maybe third, if you have to repeat a command. Solid app!
Needs to raise the bar 3/5
There is a pandemic and this is the grocery store. It’s not an optional, niche business. What this app needs is more functionality and options for online ordering. So many times I’ve ordered online only to have the app tell me that an item I want/need is not available. Huh? They don’t have ANY potato chips? Like in the whole store? Or if they do they offer something ridiculous as a substitution like saltines. So I end up picking up my groceries and then park and run into the store to get the things they left off but are actually there. It’d be nice if they let YOU choose the substitution rather than just the option of taking or leaving what they select for you. If the point is to keep people safe and out of the store, this app doesn’t do a good job of that. Additionally, options to filter search results would also be nice. Especially now that they offer options of 3rd party sellers.
Digital coupons 1/5
Digital coupons are unfair to the older population as well as some of us that are not phone savvy. If you want to keep customers, offer these discounts every day without having to download. I get irritated when I see these digital coupons and can’t get them downloaded. Not only did you lose that sale but others as well.
Easy to use and I like the new all white background!