Milk is hard to find. 2/5
By Curb Steal
Unfortunately when I’m trying to order milk on the app it’s incredibly hard to find and unless you put in very specific verbiage it will show no results. I tried Kroger milk drinking milk skim milk even just the word milk and got zero results. Almost skipped the product altogether but luckily I found it listed under Dillons milk. This product should not be listed under the keyword Dillons instead of skim milk because it makes it very hard for customers to find.I’ve noticed this also with a few other basic commonly purchase products.
Dillion’s delivery 5/5
Dillions delivery is amazing and so convenient!!
It’s awesome. It’s very easy to use. I like that it stores our information. 5/5
Horrible Online Services 2/5
There online ordering service really has a lot of flaws. I have been using their pick up services for a few months now and the last two times that I have ordered through the app... I’ve always left pick up with less items than what I had actually ordered. Like where do the items go?? Is the person picking out the items just decide to stop looking for items and delete the ones they don’t want to find???? I literally ordered 81 items yesterday and picked up ONLY 67. With only 2 supposed “out of stock” items. I came home to find I didn’t have ANY of the milks I ordered plus some other items. There’s no way to show what I actually ordered but I KNOW I had ordered 3 milks. But received NONE... and it doesn’t show on my final receipt either. It’s a huge flaw that needs to be fixed
The app 4/5
I wish the app departments had more departments. I wish they were in smaller departments after you get into drinks then you can click orange juice, or sodas....
ALL DAY LONG 1/5
It’s taken me all to make out my list, clip coupons, and shop.
Every time I hit Fresh Fruit and veg under the shop option, my phone freezes up.
Even if I search for tomatoes or bananas it freezes
Want to be able to add gift card balance 3/5
I like the simple use of the app. The only thing I want to add, is the Ability to load the gift card onto the app, so that I can automatically use it up first before using the credit card.
It would be nice to have an actual like stock/inventory so we wouldn’t need an alternative item if they’re out of stock. This app is great though
Every time I use the Dillons Grocery App I get so frustrated! It’s not very easy to order items. Half of the stuff never goes into the basket to buy! I love Dillons but I absolutely hate the app. So therefore is the reason I shop with Walmart App. So easy & fast! Dillons is so complicated and I have just wasted an hour shopping only to get bumpy from my time slot!!!
Improved and more intuitive 4/5
Have appreciated the updates to the app along the way and the easier search for those all-important coupons. Such a time saver! Dillons is consistently a great place to shop.
It’s improved, but still room for improvement 3/5
This app is far from intuitive. Also, the button to submit feedback button regarding grocery items isn’t working.
Receipt never given at delivery to check if refunds done or more items added 4/5
Would like to have receipt to check for correct products and digital coupons used
Too complex! 2/5
By Kansas parent
You have “updated” the app so much you have totally made it non-user friendly. You’ve built everything into the app but you’ve taken out the simplicity of using it. I can never find where it shows how many fuel points that I have. Also, the whole coupon part could be made easier to navigate.
Love the app 5/5
This app is very helpful and pretty simple to use! I love how it will tell you what aisle to go to for the products. And if I don’t have my plus card on me well it’s on my phone! And if I wanna know if they sell something I just look up on the app so easy. 👍🏼
Love the app. Can organize my list before I go, know exactly where everything is or I can order and just pull up and pick up without ever leaving my car. Always courteous associates.
Terrible app 1/5
Every time I try to use the app, it says that are having technical difficulties!!! Need to get it fixed!!!
Great ! 5/5
Great web allow to make easy shopping.
Thank you! 🌷
Great during the pandemic 4/5
I’d give it 5 stars but sometimes you can’t find items unless you have the exact name. Need to have a better search engine.
Dillons app 1/5
By how can this be taken
The current Dillons app is terrible! Please, someone make it easier to use!!!
Impossible to use coupons 2/5
The most useful part of this entire app was the coupon features, which have been so thoroughly screwed up it’s hard to believe it was an accident. Why can I not search coupons or view the coupons I’ve already clipped anymore?
This app is trying to do too much and the most useful features are rendered virtually unusable by it.
Is it just me? 2/5
I stopped shopping with Dillons due to their app. I use customer pickup since the beginning of the pandemic & I was grateful Dillons followed Walmart’s adoption of this service.
However, Dillons did NOT follow Walmart in their development of their online system. Whether using the computer or my cellphone, Dillons system has been frustrating & cumbersome.
Also, the amount of ads being interjected onto every page I move through is irritating. If my favorite pharmacist was not still at our local Dillons & the organic coffee I like, I would never return.
This is sad because I used to enjoy shopping there. It was almost a social event in our small town. Eventually I’ll take the time to find a coffee at Walmart I can tolerate (or online) & my pharmacist will retire & I won’t have to deal with Dillons online program in the future.
Did Dillons really think, ‘we don’t need to look at what other online grocers are doing ‘cuz we can do it better.’ No. You can’t. Shell out the money, get a consultant, fix your online service or soon there will be Kroger/Dillons following in the steps of all the other brick & mortars who thought they knew it all too. You’re not that good.
Dillons Clicklist crew is always polite and they work hard to provide substitutions when they are out of stuff- this was NOT the experience I had at Walmart. Also, I have always preferred Dillons produce and meats over others and they do not disappoint!
Pretty Good App, Crazy Convenient! 4/5
Tried using for the first time to make a pickup order. The items we frequently show up in a left-to-right scroll and you pick the us tutu and find the next item. Search for other items you don’t typically purchase and add them.
The software hangs occasionally, particularly when a special dialog box appears. Just quit the app and open it up again and the order info is there. Once you enter the information like payment information and save it, then you will probably not encounter many hangs. The pick up can be scheduled at a specific date and time.
Once you do this, going to the store and roaming the aisles for standard items will no longer make sense. Produce and meat are a visual selection, so that probably will not be a substitute, for me anyway.
For yourself, your family, and the employees of Dillons, try using the pickup or delivery feature. You will not regret it.
Works surprisingly well 4/5
I was pleasantly surprised when I started using the Dillons/Kroger app. It gives really good search term suggestions and pulls up options quickly. It is quite accurate in figuring out what you want. It is easy to update quantities while adding items to the cart. There is a lot of integrated features to do with sales and promotions. The one downside I have seen in my short time using the app is that it sometimes has trouble either updating info, finishing/sending online orders, things like that. It will usually work on the second try, maybe third, if you have to repeat a command. Solid app!
Needs to raise the bar 3/5
There is a pandemic and this is the grocery store. It’s not an optional, niche business. What this app needs is more functionality and options for online ordering. So many times I’ve ordered online only to have the app tell me that an item I want/need is not available. Huh? They don’t have ANY potato chips? Like in the whole store? Or if they do they offer something ridiculous as a substitution like saltines. So I end up picking up my groceries and then park and run into the store to get the things they left off but are actually there. It’d be nice if they let YOU choose the substitution rather than just the option of taking or leaving what they select for you. If the point is to keep people safe and out of the store, this app doesn’t do a good job of that. Additionally, options to filter search results would also be nice. Especially now that they offer options of 3rd party sellers.
Digital coupons 1/5
Digital coupons are unfair to the older population as well as some of us that are not phone savvy. If you want to keep customers, offer these discounts every day without having to download. I get irritated when I see these digital coupons and can’t get them downloaded. Not only did you lose that sale but others as well.
Easy to use and I like the new all white background!
Worst App 1/5
By DON'T INTALL IT
I can’t believe a large company like this can’t have an app that WORKS!!! I get on here and it constantly freezes up and crashes. Put items in the cart and then they just disappear. There is nothing good about this app. I just have to go online if I want to get my list going.
Out of date 4/5
Ive, been getting produce with only3-5 days to out of date. Not good for single people.
Good with some learning curve 5/5
By Deborah Bremer
Very comprehensive app but we were not able to schedule a pickup at any Topeka store. Not sure why. So we opted for delivery and that was doable.
Shopping online 5/5
I prefer to go shopping in person but since my family got sick I haven’t been able to go. Their service was quick, efficient and a great blessing to us. Thank you Dillon’s team!
Easy ordering at Dillions 5/5
By Honest Tommy
I give Dillions an A+. Thanks
Customer Service Click -it 5/5
By Get the 411
My Dillons on Central and MAIZE is the best in Wichita! The efforts that are made to shop for my needs and pick quality with me in mind as if they were shopping for them selves is beyond exemplary.
I notice immediately the care and thought which my “Order Filled” person took in selecting my items. I can tell my order was not just a list to them.
The packaging by category is amazing, making it so easy to take like items directly to my cabinet!
The individuals who bring out my order have always been when engaged with me and not too busy for questions and carefully take time to explain any substitutions.
Also, if there was an item missed or an error, they run or call immediately to remedy the situation free of charge, Errors have only occurred 2 times since the beginning of this specific service of Delivery at this store.
Thank so much for treating this soon to be a first time Grandma at 67 so special. ( I know you treat everyone special! Thanks from Me!
Initial issues then huge improvement 3/5
Initially I was really struggling with the app, I wish we could update our account information without having to go to a desktop computer. Once I placed an order on a desktop through the website the app has been very useful and user friendly. I love the coupon feature, the ability to add things to my list throughout the week and have everything there when I’m ready to order
It is way to hard to find toilet paper and paper towels and Kleenex .There needs to be a separate category for Paper Goods, there needs to be other sub categories to break up searches.
Cash Back Deals Horrible Execution 1/5
I have tried several attempts to load the cash back deals and utilize this option. This is not worth the headache. First there is 0 option to track the activity to determine if you actually received credit on your purchases. You basically have to roll the dice and hope your account is magically credited. I actually had to keep a detailed list of what I bought and every time I had credits missing and had to contact customer service. I still have credits missing but it’s just not worth my time to pursue. Don’t waste your time unless you were buying the item anyway and you just MIGHT get an extra bonus
PLEASE FIX THIS APP!!! 1/5
I have not been able to use your app since I updated my iPhone XR to iOS 14. I got very excited when I tried to open the app this morning and saw that it was automatically installing an update. But no luck. Your app still doesn't work on my phone. You are a multi-million dollar company. You should be able to update the app so that millions of people using iOS 14. I'm very frustrated.
New update to app 1/5
This is the worst update YET!!! It took me all day to do my order. You have made it harder to get the coupons added to the product..... change it!!!!!!!! This is awful. I’m going to have to try Hy-vee aisles on line..... hopefully their app isn’t the nightmare this is🍷🍷
Assisted living 5/5
By every game is amazing
Very satisfied with the service my mother is in assisted living, Wic
Dillons is great 5/5
By Jimmy conman duster
Best grocery store ever and curbside pickup? Pure luxury.
By IH Trac
So easy to use.
Horrible app. Horrible service. Used pick up once. So poorly organized that I had to wait an hour past my allotted time. A complete mess.
App is awful. Shows wrong store and now won’t let me change. Update app? Takes forever to load. I finally gave up.
I have used Walmart app and pick up for the past two months. Flawless. Orders ready early. Never a mistake. Excellent app for ordering.
Good app overall 4/5
Good app overall, was having trouble where I could change what store I wanted to be the pickup location. Otherwise it was easy to use.
App’ review 4/5
Can be difficult at times. One week it lets me schedule a delivery and next time it won’t. Says my address non-deliverable. And then it’s difficult to change it to a pick up. And now it doesn’t offer many hints as you type a search and seems very little showing up in a search than say 1-2 months ago. Seem’s to have less and less to choose from. Pretty disappointing I might say. Used to be good and I got my delivery all of the time with the same address.
Price inconsistency 3/5
Prices are sometimes cheaper than in store items. Sometimes gives errors with out any identification as to what the error is.
COVID Safe 5/5
Thank you so much for the pickup orders availability.
My husband has a terminal illness that puts him at high risk!
Only thing I would ask is to provide more times. It is so hard to remember everything you need ahead of time. Sometimes waiting 12 hours ruins healthy meal planning.
Upgrade download Fail 4/5
I have always been impressed with this app and use it frequently to add digital coupons and make lists on my Dillons plus card. But recently the application has been changed and you are forced to upgrade. I have had multiple unsuccessful attempts to upgrade this application because it states that my Apple ID is incorrect when I know that it is the correct information. So I’m not very happy with the current app functions. Hopefully I can get this issue resolved soon so that I can utilize the awesome digital savings!
Payment process 4/5
The payment options are not user friendly. If you forget your password it is a real mess. I don’t like having to leave my card information on the site.
Clicklist ordering is HORRIBLE 1/5
The clicklist ordering process needs to be completely changed, and I hope improved, simplified. It’s so complicated with the “lists” and “cart”. It’ll bounce back and forth between the too and when you’re ordering a lot it gets complicated. It also still won’t allow me to change the store being ordered from, so I haven’t ordered in months and just ordered through Walmart because it’s so much easier and always quicker pickups.