Kroger items hard to find 4/5
By you dont want reviews do you?
I was unable to find a half gallon of 2% milk and had to get vitamin D. I typed in what I wanted but that didn’t help.
Also I find it hard to believe that you no longer carry sliced canned beets.
Every search turned up almost all organic and non real food. Fake food If you will.
I have to place orders for my mother. There is no way she could ever figure your site out if I have this much trouble.
User unfriendly 1/5
Can’t change your info. Gives no detail when something changes. Terrible
Art and Mary’s chips 4/5
Options not always updated with what’s in store
Horrible app 1/5
You have to scan your card at the checkout so why do you bury the option in the menus to show the card on the screen. Deleting the app. You should check out the Sams Club app and model yours after it.
Such a time saver 5/5
Love having the ability to use the easy to use app, select what I want and simply choose a time that works for me then simply pull into designated parking spot, call the number and have your groceries placed in the back of your vehicle and you just drive off when finished loading. Super easy, convenient and efficient!
It would be Nice
If you could see you’re inventory online.
Your website makes it hard to order with EBT. So Walmart is 1,000 better. It’s lost business for you.
App keeps crashing on me.
Using and loading coupons on the app does not always work. At times I am able to see about 6 coupons, and am told that is the total available. Not worth fighting with to shop at Dillons.
Great safe way to shop 5/5
We use this method of grocery shopping almost exclusively now
App complications 2/5
I have tried many times to use the app for doing my grocery shopping and I can’t find my item or the digital coupons seem to change where I am with my order. I would think there would be an easier way to shop online. I love going to Dillons, you are the only place I will shop. It try to do something with this app to make it user friendly.
I recommend this app 5/5
Easy to use
Great App 5/5
Their app just has a ton of options. If I can’t find something in the store, I can look up what isle it’s on. I can do my click list orders on here. I can make grocery list. I can cut coupons. It’s a time saving app. The. Best.
Splendid Service 5/5
Dillion’s usually has about everything that I need. The staff are always courteous and friendly. It’s my favorite place to shop.
Notes character count 5/5
By Kaleb peaden
Small change. There’s a character count of 140 words when adding notes to an item. Please make character count viewable before getting to the last 3 characters. It’s infuriating when trying to get everything to fit while still trying to ensure the Dillon’s team will understand my notes.
Love this App!! 5/5
I’m an elderly patron and am currently on crutches. I just used this app. It is going to be so helpful to me at this time!
Thank you, Thank you, Thank you!!!!
Should be able to add to the regulars list from any screen just like you can add to the shopping list icon. I work primarily off my regulars but when I search something new to add to cart I can’t add to regulars from there I have to then go to the “view my regulars”part and search it again and add it.
Navigating App 2/5
By you don't want a review!
For a first time user trying to order pickup groceries, the app is very difficult to navigate! Took me an hour to figure out how to place my order and check out! Ridiculous!
Online ordering 2/5
This app is cumbersome and not as easy to use like Walmart or Target. It tries to do too much dividing into departments, etc. should keep it simple. Especially for the technically challenged, which I am not, so if it is frustrating to me, think of what it is doing for others who are.
I'm a person with a health risk and I wonder why I must come in the store to purchase paper products? It defeats buying online.
Love the Convenience 5/5
Easy to use. And the staff are amazing. Thank you all for continuing to work hard to let me provide for my family.
Pickup orders 5/5
Thank you so much for this service! You have been our choice of stores for over 50 years. This service is hopefully keeping your employees safe and my family safe during this crazy time in our lives.
Pick up Service 3/5
We have been using Dillon’s PickUp for over a month, now. We are using it during this time, because my husband and I are considered high risk, due to our age. We have never been able to get toilet paper, wipes, or any cleaning products using the Pickup.
I know we might be able to go to the store at 7:00 am, and find these items, but we don’t want to go into the store at all. I feel like not being able to get these items at Pickup is inequitable. I would imagine that most people using the Pickup services, are doing so because they are at high risk. Why would you limit these items only to people who are able or willing to come into the store?
The Pickup service has been less than perfect regarding substituted items. I know that your staff is overwhelmed, but sometimes I don’t even get the notice about substitutions. Sometimes, I get one smaller item replacing one larger item. And, lastly, please stop using the plastic bags. I know some Dillon’s stores are using paper. It would be great if all of them did!
I wanted organic green beans that I usually get, the scrolling was long and kept showing things I had already selected prior multiple times. I never found them. Why is there no search?
Can’t modify pickup time 1/5
Can’t modify pickup time. As far as I can tell you have to cancel the entire order and choose a different time. Either make it easier to find or change this because that is poor planning.
Paper goods 4/5
I am an at risk customer. I need access to get paper towels/toilet paper for pick up. I don’t want to come into store. You could control the number I can get. This is a problem. Please change.
For times like this 5/5
By fresh out the gate
I appreciate the service.
I think they need to have the website read the quantity in the store like Walmart. A lot of ordering i have done and majority of the time I don’t get the product. But overall I still rated as a 5
Easy to use 5/5
It was so easy to use and I love how it shows the sale items to help save me money!
Love this app 5/5
This always saves me money and the staff is always friendly.
New Update does not say where item is in state 2/5
By Flash G!
I shop at Dillons weekly, and have relied on this app to help me find where items are located in the store when I am having trouble. That information has been removed from the app! I can pull up an item and get the price, but it doesn’t tell me where the item is in the store. I do t understand the reason for this change.
Thank You 5/5
You all have provided such a wonderful program. At a time right now where it’s scary to be in the store, as a senior, I so appreciate you. And your staff is amazing!!!
Pick up 5/5
By Gaga Pam
My first time using pickup service. So easy and the store even called me that they were running just a little behind. This is perfect during the corona virus social distancing. Thank you Dillons. You’ve always been my go to store but now more than ever! Love my Dillons ❤️
Waiting times on pickup 5/5
Hopefully this time will be better in the future keep doing the best you can
Appreciate this service!!
Great service 5/5
By Topeka camper
We had never used the pickup or delivery services before this pandemic. It is a great service to those of use who have health issues that make us afraid to go into a store. Thank you all!
Thank you all who work so hard for all of us! 5/5
Thank you all who work so hard for all of us!
Thank you 5/5
By i donot care for this app
Thank you all so very much❣️
Please stay healthy!
It is more complicated 2/5
The new improvements are more complicated and frustrating than before.
Deleted my list 1/5
I made a very long list. The aisle were labeled. However when I got to the store the list was gone. No one in the store knows how to use the app. It crashed the first time I tried to use it. So I won’t try a third time.
Old and confused 5/5
My daughters spent an hour talking me through pickup orders. I get stressed with anything computer. Old school with paper and pencil. After starting the online order process, it is really simple. Dillons/Kroger has made it easy. I will survive.
Stay safe, stay healthy, stay at home 5/5
By fat ol white guy from kansas
More than ever I truly appreciate the efforts of all your safe and pray for your protection..
Pickup of groceries 5/5
By Mrs doubttree
Tonight was the first time I used your pickup service. It was great and the produce was fantastic. Thanks for a super experience.
Will not let you change rewards card!!! 1/5
By lyin app
The card number on the app was from the Dillons credit card which I no longer have. This is a major problem
Small frustration with Click List ordering 4/5
Could not find hand soap or liquid laundry bleach on list.
If not available it should still be on the list with a statement saying “not available”
Dillons Store, Pratt Ks 1/5
By Hate Dillons software program
I spent 3 hrs scanning through every item to find 3 items in
each category: Dairy, Frozen vegetables, canned goods, paper goods, meats! Why can’t the brand name and item name be
Typed in the search line and bring up the one item. Why?
This Is ridiculous. Back and forth, scanning , searching, enlarging,items to check the actual size of can or pkg. I was trying to Buy! My eyesight gave out! And now it’s saying it will take 4 days to process and have my order ready!!!
How can we be sure that the items are safely filled, meaning that whoever fills the order wears a mask and gloves??
I would like an answer to this horrible mess! I never finished so
The 20 or so items I couldnt locate and some were Kroger items So we have to get out of the safety of our home and go to Walmart!
470 NE 10th St
Pratt, KS 67124
Thank you! 5/5
By Jess Calhoun
I want to give a huge shoutout to employees at Dillons who are working hard to keep us all fed during this crazy time. I feel so blessed to have the option to just drive up to a store and have my groceries brought out. Thank you!
“Search Error” 1/5
By camilla lynch
Every time I try to search or browse products an error pops up. Super annoying.